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Bridging the Gap Between Construction and Successful Airport Operations Using Operational Readiness, Activation and Transition (ORAT) Services

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Bridging the Gap Between Construction and Successful Airport Operations Using Operational Readiness, Activation and Transition (ORAT) Services ORAT Bridging the gap between construction and successful airport operations using Operational Readiness, Activation and Transition (ORAT) services Aviation / Worldwide Next page ▶ ORAT CONTENTS INTRODUCTION GLOBAL EXPERTISE 3 15 What is ORAT? From the US to the Middle East, we have delivered ORAT projects at major airports. Find out about some of our key projects. Using ORAT to mitigate potential risks of airport openings and operations. SOLUTIONS 5 Read how we integrate ORAT through project, design, development, and delivery. SERVICES 7 Find out about the ORAT Product Systems People services we ORAT deliver at each Facilities Process stage of the project lifecycle. x CONTACT US 14OPERATIONAL READINESS EXCELLENCE (ORE ) 23 We have developed our Get in touch with the team. own innovative information management tool to support ORAT. Discover more. 2 Next page ▶ INTRODUCTION CONTENTS ◀ SEAMLESS TRANSITION FROM PROJECT DELIVERY TO OPERATIONS WHAT IS ORAT? Governance ORAT is a project and Operational Readiness, Activation and Transition programme delivery (ORAT) is the integrated approach to managing methodology which the transition of a new airport service or facility Business Operational Continuity planning provides a standard and from project delivery into active operations. structured approach for ORAT is a recognised and proven risk mitigation managing multi-stakeholder, technique that increases opportunities for a cross-functional projects seamless transition of new airport projects, services, and programs. and facilities from construction to active operations. Product An ORAT approach combines the operational goals Systems People of airport owners, operators, and aviation partners ORAT into a single program — integrating project delivery Operational and operational readiness activities into one plan to readiness ensure that an organisation maximizes the potential Facilities Process and return on their investment from day one. Transition Activation Trials 3 Next page ▶ INTRODUCTION CONTENTS ◀ USING ORAT TO REDUCE THE RISKS OF If these risks are not effectively managed the AIRPORT OPENINGS AND OPERATIONS airport owner can face the negative impacts Drawing on our experience of a failed or problematic opening, which from airport projects Undertaking the development of a new airport or can potentially lead to loss of business and around the world, AECOM’s a major airport expansion will create numerous damage to the airport's reputation. ORAT approach reduces challenges for the airport owner, operator and its overall time to market and aviation partners. Problems associated with airport openings can be directly linked to a lack of formal ORAT ensures a predictable and All stakeholders need to collaborate to visualise processes. AECOM’s ORAT approach integrates sustainable outcome, with and plan for how the airport’s operations will the owner, operator, construction delivery, and effective and efficient change, so that they are aligned to the new working operational stakeholder plans; providing a holistic operations. We encourage, environment and are prepared to perform from and structured approach for dealing with the and help implement, early day one. challenges of managing the many risks involved. adoption of ORAT services Major airport projects are further compounded with within the planning phase of the risks involved in the transition from construction projects so that operational to operations which must be meticulously managed. earlyobjectives as possible are defined — keeping as projects on track for successful openings. 4 Next page ▶ OUR APPROACH CONTENTS ◀ OUR ORAT APPROACH Our ORAT approach focuses on creating both Our experienced ORAT leaders help airports deliver / Integrated approach the environment for success through connected successful openings by facilitating executive buy- leadership and governance, and the structure for in, ensuring enough resources are accounted for, / Connected leadership success by adopting a proven ORAT framework Construction enhancing communication, and delivering effective / Preparing people and approach. planning and stakeholder engagement services. stakeholders / Operations & activation We coordinate cross-functional teams of internal We have a track record of delivering successful and external stakeholders, managing project ORAT projects which have provided a safe, / Transition delivery through operational and functional single sustainable, and smooth transition from project point-of-contact resources. completion through to facility operations. Our approach combines strategies, people, processes, ORAT Connecting different stakeholder groups, our facilities, systems, products, and services into one ORAT teams continually plan, act, check and revise single plan. TEAM stakeholder readiness activities along the project schedule. This helps achieve safe, secure, smooth and To mitigate common ORAT issues, we have Regulatory & Airport sustainable airport operations from the opening date. developed OREx — an advanced information government stakeholders management tool which leverages technology to By harnessing the project knowledge we’ve gained support operational readiness. The OREx platform from working on airports across the world, we helps us manage large, complex projects, allowing eliminate common ORAT implementation issues and users to track critical issues and overall progress bridge the gap from construction completion to a throughout a project (see page 14). functional airport. 5 Next page ▶ OUR APPROACH CONTENTS ◀ INTEGRATING ORAT THROUGH PROJECT Master Planning Design Delivery Handover Operation & Maintenance DESIGN, DEVELOPMENT, AND DELIVERY For us, ORAT starts at the very beginning of a project, as early engagement of ORAT services helps overcome the challenges of delivering People successful airport openings. We help integrate Basic ORAT throughout the entire lifecycle of an airport project — through design, development and delivery Product stages, and advocate early engagement to ensure ORAT Intermediate operational objectives are considered and defined Process at the master planning phase. Strategy Our approach overlaps ORAT processes with the Strategies Concepts Service Logistics Migration Opening typical project delivery cycle from planning through Plan of to completion. This helps identify scope gaps operations Facilities Disruption and early, align business and project priorities, improve emergency communication among stakeholders, and prepare Performance the airport operator for acceptance and operation of a new facility. Advanced Systems While early engagement of ORAT services at the planning stage is our ideal approach to ensuring successful airport openings, we also have the capability and experience of delivering ORAT services at later stages of a project’s lifecycle, OPERATIONAL OPERATIONAL BUSINESS ACTIVATION TRIALS TRANSITION helping keep an airport opening on track even when PLANNING READINESS CONTINUITY ORAT wasn’t initially considered at the outset. 6 Next page ▶ ORAT SERVICES CONTENTS ◀ OUR ORAT SERVICES GOVERNANCE Governance Connected leadership focused on a joint objective We work with clients to establish a robust and formal Business Operational ORAT governance structure to manage projects. Continuity planning This helps align project and business priorities to facilitate risk management, issue resolution, and decision making. The framework we use focuses on executive-level governance, as well as management levels and single points of contacts (SPOCs) across Product stakeholder groups. Our focus cascades down to core work streams and cross functional focus groups Systems People to maintain regular and effective communication. ORAT Good governance fosters understanding, encourages Operational executive ‘buy in’, minimizes uncertainty and guides readiness senior management and operational stakeholders Facilities Process towards a combined end-goal. Transition Activation Trials 7 Next page ▶ ORAT SERVICES CONTENTS ◀ OUR ORAT SERVICES OPERATIONAL PLANNING Governance Strategies, master planning and operational concepts Early adoption of the ORAT approach begins from Business Operational Continuity planning inception and master planning. Our ORAT team define operational strategies and concepts to influence and align master planning, design, and development stages of projects. We then develop this into a comprehensive Plan of Operations covering every aspect of our client’s Target Operating Model, including product and service Product performance aspirations. The Plan of Operations forms the plans for business and operational changes Systems People required during the operational readiness phase of ORAT projects including budgeting, associated resource Operational requirements, and stakeholder implications. readiness Facilities Process Transition Activation Trials 8 Next page ▶ ORAT SERVICES CONTENTS ◀ OUR ORAT SERVICES OPERATIONAL READINESS Governance Preparing for day one, people, and processes Operational readiness focuses on the execution of the Operational Readiness Plan in close collaboration Business Operational with stakeholders. Our ORAT team work with clients Continuity planning to manage stakeholders to execute operational plans in close coordination with the overall project. This ensures stakeholder readiness to operate, enabling the operational trials and ultimately the airport opening. We have a keen focus on both strategic Product and tactical change management covering changes to the airports operating model, management of Systems People
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