REPORT FOR THE YEAR 2005 CONTENTS

01 CEO’s statement

OUR PRIMARY PURPOSE 02 Better hygiene and health improves lives 04 Our financial performance improves lives 05 Company profile and sustainability performance

TACKLING CLIMATE CHANGE 06 Trees for Change 08 Save Energy and Water

SUSTAINABILITY 10 Reducing emissions from our facilities 11 Reducing our use of materials and resources 12 Reducing the impact of our supply chain and products

RESPONSIBILITY 13 Safe products, quality products 14 Improving our social and ethical performance 16 Community – investing where it’s needed most OVER AND ABOVE THE BENEFITS OF OUR

FURTHER INFORMATION PRODUCTS IN IMPROVING HYGIENE AND HEALTH, 18 How we ensure we act sustainably and responsibly 19 Stakeholders and external benchmarking WE’RE INTENT ON DELIVERING THEM IN A 20 Our actual environmental impact 21 Basis of reporting SUSTAINABLE AND RESPONSIBLE WAY. 22 Glossary and contact details 23 Independent assurance statement OUR PRIORITIES ARE: ENVIRONMENTAL SUSTAINABILITY - MITIGATING CLIMATE CHANGE - A SUSTAINABLE SUPPLY CHAIN - WASTE REDUCTION, REUSE AND RECYCLING

SOCIAL AND ETHICAL RESPONSIBILITY - EMPLOYEE HEALTH & SAFETY - A RESPONSIBLE SUPPLY CHAIN - LOCAL AND GLOBAL COMMUNITY INVOLVEMENT WE ARE PASSIONATE ABOUT DELIVERING BETTER SOLUTIONS CEO’S STATEMENT TO CONSUMERS IN HOUSEHOLD CLEANING AND HEALTH & PERSONAL CARE. BETTER SOLUTIONS FOR US MEANS PRODUCTS THAT WORK BETTER FOR THE CONSUMER, FOR SOCIETY AND FOR THE PLANET.

OUR PRODUCTS improve lives by delivering 19%, and total and per unit of production waste increased by 2% per unit of production better hygiene and health to millions of people greenhouse gas emissions (from manufacturing due to the introduction of a new production every day - cleaning and disinfecting in the energy use) by 13% technology which we are still optimising. home, and killing bacteria, viruses and pests Overall reductions since 2000 equal 17% for - we established Trees for Change in 2005, to that spread ill-health and disease in houses, total waste and 42% for hazardous waste, make the more than 8 billion products we will schools and work-places. per unit of production produce during 2006 and 2007 carbon-neutral The wealth our Company generates benefits in terms of their manufacture. We are planting - we funded and assisted in the development society. Employees received £461 million in more than 2 million trees in over 6 square miles of a new international guide to Recyclability remuneration in 2005; shareholders saw £562 of new forest in British Columbia, Canada by Design for plastic packaging in 2005 million in cash paid out in dividends and share - we commissioned waste heat recovery on the - we established three new public plastic buybacks; governments received £235 million new high efficiency Combined Heat and Power packaging recycling schemes during 2005, in in tax and social security; our suppliers received (CHP) energy system at Mira in , which has , France and the United States; we £2.7 billion to sustain businesses and our highest global energy use, in April 2005 aim to have six in operation by the end of 2006 employment. - we were instrumental in establishing the Social and ethical responsibility However all human activities – including our new A.I.S.E. Save Energy and Water project, 4. Employee health & safety business – have effects that are less positive. Chief Executive Officer encouraging dishwasher users to use washing - our lost working day accident rate decreased Global issues such as climate change, Benckiser plc cycles that save energy (and water) 25% in 2005, a 77% reduction since 2001 unsustainable resource use and communicable disease threaten our society. - we moved our Corporate HQ in the UK to 5. A responsible supply chain a ‘green’ energy tariff in 2005, making use of - we conducted on-site audits of more than We want a business that operates effectively renewable energy sources 90% of our third-party product suppliers OUR COMMITMENT IS TO today - contributing to society through better in Asia in 2005, checking against our Global MAKE OUR BUSINESS MORE hygiene and health - with as little environmental, 2. A sustainable supply chain Manufacturing Standard for working conditions, SUSTAINABLE AND RESPONSIBLE social and ethical cost to the future as possible. - after listening to stakeholders’ concerns health & safety and environment about the sustainability of global palm oil AIMS AND ACHIEVEMENTS production, we evaluated our use of palm oil 6. Community involvement In our 2004 Sustainability Report we stated and materials containing palm oil, investigated - in 2005 our verifiable spend on community our aims for 2005 and the next few years. our suppliers, and have now joined the programmes increased by 60%, to more than So, what have we done in 2005 towards Roundtable on Sustainable Palm Oil £1.6 million achieving those aims? Here are some examples. 3. Waste reduction, reuse and recycling THE FUTURE Environmental sustainability - in 2005 we reached our 2010 targets for It is what we actually do that measures our 1. Mitigating climate change both total and hazardous waste reuse/recycling, Company’s and our individual sustainability - we reduced our greenhouse gas emissions with 69% (target 65%) of our total waste and commitment. Please work with us to prove from manufacturing energy use by 5% in total 48% (target 33%) of our hazardous waste the strength of that commitment. and 3% per unit of production in 2005. Since reused or recycled off-site in 2005 2000, we have reduced both total and per unit - we reduced our hazardous waste per unit of production manufacturing energy use by of production by 2% in 2005, although total

1 OUR PRIMARY PURPOSE

BETTER HYGIENE AND HEALTH IMPROVES LIVES “I was put on narcotics to manage For almost two centuries Reckitt Benckiser has been providing my pain and became addicted to them. Getting my drug and taking my drug every branded products to improve hygiene and health. Today, our day was my priority. I was losing everything, so products contribute to improving lives in over 180 countries I really needed to decide - am I going to continue with the drugs and just die, or raise my daughter? where they are sold. Here we give some examples… Suboxone saved my life. About a month ago I celebrated one year clean. I didn’t imagine SUBOXONE AND SUBUTEX that life could be so good.” We manufacture and sell treatments to help US patient opiate (e.g. heroin) dependent people manage their disease and gain control over their dependence. The benefit of Suboxone and Subutex is that they can be administered by “The services offered to the people through the Surakshit Parivar physicians in their offices, making it possible Program are extremely significant. We are for patients to live normal lives. A recent study certain that this partnership between the by Yale University School of Medicine found Indian Medical Association and Dettol will go that patients seeking office-based Suboxone a long way in encouraging good hygiene values treatment were more likely to have jobs, and practices in families” have fewer years of addiction and be new Dr. Dharam Prakash, to treatment, while another study found IMPROVING HEALTH Joint Secretary of Indian success rates of 85% to 95%. Nurofen for Children is used by millions of Medical Association parents to relieve high temperature or pain associated with teething, and toothache, earache, sore throats, headache, minor aches and strains, and immunisation. It has been specially developed for babies and children “My family and I recently had a lot and is suitable for babies from 3 months to of cleaning to do after Hurricane Rita children aged 12 years. IMPROVING HYGIENE ripped through our area. My home was not Our world leading antiseptic and disinfecting destroyed completely, but mould was everywhere! brands, Dettol and , help to reduce I used your product, Lysol with Bleach. Much to infection and the spread of communicable my surprise...I DID NOT EVEN HAVE TO WIPE!!! diseases, reducing the incidence of sickness My entire kitchen is back to normal! ” and mortality. US consumer In some countries, we are working with a number of organisations to advocate good hygiene practices in the home to ensure protection against illness-causing germs.

2 OUR PRIMARY PURPOSE

“ is very powerful and will chase away the “I love your Airwick Freshmatic. mosquitoes immediately…” I have a rabbit, cat, three dogs, three Housewife in kids and a husband. Now I do not have to worry about being embarrassed by “Mortein is like a modern guests being hit by strong odours as day soldier…strong and brave they enter my house.” with modern day weapons US consumer to fight pest problems” Housewife in India “I want you to know how much I like your Easy-Off Oven Cleaner. I hate cleaning out the oven but this makes is such a breeze. DETERRING PESTS ”You have cut my laundry bill It does a fantastic job.” We have a range of pest control products in half and saved my electric US consumer which help to protect people from diseases, bill as well for my designer jeans. I love Dark Laundry.“ such as malaria or dengue , carried by mosquitoes. The World Health Organisation US consumer estimates that 1.5 million to 1.7 million people die every year from malaria, 90% of whom are children under the age of five.

MEETING CONSUMERS’ NEEDS “Easy-Off BAM! Power degreaser Our products can also help improve people’s has eliminated the grease other lives in other ways, from saving them time products left on some areas. This on mundane household chores, to preserving is a useful product. It’s been the quality of their clothing or home environment, a miracle worker.” to increasing the convenience of their use. US consumer ”Nurofen for Children was recommended to me by a friend who has used it when her little boy has suffered a fever after his immunisations. Since then I haven’t looked back. Now at the first sign of a high temperature, aches and pains I turn to Nurofen for Children.”

Gretta, mum of 21/2 year old twins, Patrick and Laoise

3 OUR PRIMARY PURPOSE

OUR FINANCIAL PERFORMANCE IMPROVES LIVES How does Reckitt Benckiser contribute to increasing economic value?

In 2005 we: CASH VALUE ADDED DISTRIBUTION OF CASH VALUE ADDED* HISTORICAL TSR PERFORMANCE (£ millions) • provided an income of over £2.7 billion to Cash value added is a measure of monetary 1448 Growth in the value of a hypothetical 1381 562 to suppliers of raw and packaging materials distribution from the Company, in terms of 1261 499 £100 holding over five years 1099 214 and other goods and services, which cash. It is derived directly from the data 181 421 859 FTSE 100 COMPARISON helped to sustain their businesses and to provided in the Company’s Annual Reports. 380 430 461 866177 179 based on spot values provide employment and income for their 317 345 222 In 2005 our cash value added was £1,448 166 £ employees 379 266 235 250 million; it was distributed to shareholders, 111 108 342 187 177 225 194 224 • provided in cash £262 million in employees and governments. 74 50 30 25 200 dividends and £300 million in share -8 -34 175 0001 02 03 04 05 150 buyback to shareholders. The majority of CASH VALUE ADDED, 2005 (%)* 125 shareholdings in Reckitt Benckiser represent Shareholders Retained in business 100 individual members of pension funds and Employees Capital providers 75 Shareholders 39% Governments savings schemes, and through these their 50 Employees 32% DEC 00 DEC 01 DEC 02 DEC 03 DEC 04 DEC 05 retirement income and/or personal wealth. Governments 16% TOTAL SHAREHOLDER RETURN (TSR) We increased the market value of the FTSE 100 Reckitt Benckiser Retained in business 15% TSR is an established measure of the delivery Company by more than £2 billion in 2005, Capital providers -2% of shareholder value, and includes share price to over £13.5 billion INTERNATIONAL PEER GROUP COMPARISON increase (or decrease) and (any) dividend based on spot values • paid our 20,300 employees £461 million income or share buybacks. * 2005 cash value added numbers are derived from the numbers £ 250 in salaries and post retirement benefits, which reported in the 2005 Annual Report and Financial Statements The graphs to the right, from page 10 of our 225 contributes to their personal standard of living (prepared in accordance with International Financial Reporting 200 Standards (IFRS)). Following the adoption of IFRS by the Group Annual Report and Financial Statements 2005, and in turn contributes to the local economies 175 in 2005, the 2004 cash value added numbers have been restated show that the Company has significantly and communities in which we are located and are also derived from the numbers reported in the 2005 150 Annual Report and Financial Statements. The cash value added outperformed both the UK FTSE 100 and its 125 • paid £235 million to governments in numbers for 2003 and previous years have not been restated for US peer group over the last five years. 100 taxes and social security, in addition to the the adoption of IFRS and are derived from the UK Generally 75 Accepted Accounting Practices numbers reported in the relevant Ultimately, most of our shareholders are the 50 substantial sales and value added taxes they year's Annual Report and Accounts. millions of individual members of pension DEC 00 DEC 01 DEC 02 DEC 03 DEC 04 DEC 05 received from the sale of our products. funds and savings schemes that invest in us, Peer Group Reckitt Benckiser Government spending includes the provision whose retirement income is partly determined of a wide variety of social and welfare by our shareholder return. services and benefits

4 OUR PRIMARY PURPOSE

COMPANY PROFILE AND SUSTAINABILITY PERFORMANCE What do we do? How do we measure our sustainability performance?

SUSTAINABILITY PERFORMANCE Initiative (GRI) Sustainability Reporting Every organisation or activity has sustainability Guidelines (www.globalreporting.org), impacts; these may be positive or negative and where appropriate; a GRI Content Index are in fact generally a combination of both. for this report is provided at www.reckittbenckiser.com Identifying sustainability impacts is complex. HEALTH & PERSONAL CARE FABRIC CARE Identifying ‘significant aspects’, how our • the significant impacts of our operations, In Health & Personal Care products, Reckitt Fabric Care products are present in over 60 Benckiser is the world leader in antiseptics and countries worldwide, including all major regions. activities materially interact with the environment, which are largely determined by the nature depilatories and has leading positions in the UK, There are five major product groups, all focused society and the economy, is the key. of our industry (i.e. the specific products South Africa and : on the cleaning and treatment of fabrics: that we make and our supply chain) – Nurofen* Fabric Treatment – , Spray ’n Wash, PERFORMANCE INDICATORS • the indicators that are most practical and Cold / flu – , *, Disprin Napisan, Resolve The performance indicators that we use are add most value across our business and Gastro-Intestinals – Gaviscon, Senokot, Fybogel Garment Care – Woolite determined by: Medicated Skincare – *, E45*, Lutsine* Water Softener – supply chain Antiseptics – Dettol Fabric Softener – Quanto, Flor • independent, external guidance on the Depilatories – Laundry Detergent – Ava, Sole Colon, Dosia indicators that should be used (see the Note OUR ENVIRONMENTAL ASPECTS Denture Care – Kukident/Steradent. on the back cover). For example, we seek Our business has seven significant *Boots Healthcare International acquisition, 2006 to report in line with the Global Reporting environmental aspects:

• energy use • raw material use • water use • air emissions • waste • water discharges • reduction and recycling of packaging

SURFACE CARE DISHWASHING HOME CARE We report on all of these in this report and Reckitt Benckiser’s Surface Care products are sold This category includes all products used in the Home Care products are sold in 60 countries have environmental improvement programmes in all major markets and occupy leading positions automatic dishwashing process and in a range of worldwide. Air Care is predominantly sold in in place across them all, at Group, regional in North America, Western Europe, Brazil, Australia formats, including powder, liquid, gels, double Western Europe, North America and Australia and and South Africa. The division is made up of five action, PowerBall, 2-in-1 tabs, 4-in-1 tabs and most . Pest Control products are mainly and/or site levels. product groups: recently 5-in-1 tabs. Reckitt Benckiser has leading focused in Asia Pacific, Middle and East Africa and market positions in 37 countries worldwide and is Latin America. Home Care products include Air Disinfecting – Lysol, Dettol, Sagrotan, Pine-O-Cleen number one in Western and Eastern Europe and Care, Pest Control and Shoe Care products: NB: in North America we also make and sell some Lavatory – , Lysol number two in North America. food products, such as French’s mustard and Frank’s General Purpose – Veja, St. Marc, , Air Care – Red Hot Sauce. Easy-Off Bam Key brands include: , Calgonit, Pest Control – d-Con, Mortein Specialty – Easy-Off Oven, Mop & Glo, , Electrasol, Jet Dry Shoe Care – Nugget, Cherry Blossom Lime-A-Way, Destop, Rid-X Polishes & Waxes – Old English, , Poliflor

5 TACKLING CLIMATE CHANGE

TREES FOR CHANGE How are we making the more than 8 billion products that will be produced at our manufacturing facilities during 2006 and 2007 carbon neutral in terms of their manufacture?

TREES FOR CHANGE is a major forestation energy used to manufacture them; optimising ADVISED BY EXPERTS project offsetting two years of the greenhouse our product transportation to minimise its The programme is guided by an independent gas emissions from our global manufacturing climate change emissions; and encouraging advisory group and has taken advice from energy use. In one of the largest projects of its our third-party product suppliers to have forestry and carbon sequestration experts from kind, we are planting more than two million environmental management targets and the University of British Columbia, the Tree native species trees on previously deforested land programmes in place (see page 12). In 2005 we Canada Foundation, the Edinburgh Centre for in central and northern British Columbia, Canada. shifted our Corporate HQ in the UK to a ‘green’ Carbon Management and local independent energy tariff making use of renewable energy forestry and forest-carbon consultancies. All sources. land preparation, planting, monitoring and maintenance work is being done by local About 7% of our global manufacturing energy A MAJOR FORESTATION PROJECT PLANTING MORE THAN TWO forestry professionals, working for Reckitt use already comes from renewable sources. MILLION TREES IN OVER 6 SQUARE MILES OF NEW FORESTS, Benckiser Canada. ABSORBING IN EXCESS OF ONE MILLION TONNES OF CO2 TAKING UP CARBON IMPROVING DIVERSITY In creating over 6 square miles (16 square Each forest will comprise a mosaic of several kilometres) of new forests on previously native tree species, pre-existing stands of deforested land, Trees for Change will increase PART OF A PACKAGE trees, areas of natural forest re-growth and carbon uptake from the atmosphere, absorbing OF CLIMATE CHANGE PROGRAMMES existing areas of wetland, making a positive more than one million tonnes of carbon dioxide Trees for Change sits alongside a range of contribution to local biodiversity and the over the next 80-100 years. This will result in other environmental improvement programmes protection of native wildlife, in addition to the the over eight billion products made in our that we are implementing to tackle climate primary objective of combating climate change. global manufacturing facilities during 2006 and change at source; these other programmes 2007 becoming carbon neutral in terms of The locally grown trees are indigenous to the include: reducing the greenhouse gas emissions their manufacture. Trees for Change will areas in which our new forests are being associated with our manufacturing facilities additionally make a positive contribution to local planted, and include White Spruce, Lodgepole (see page 10), for example through reductions biodiversity and the protection of native wildlife, Pine and Interior Douglas-fir. Exactly what in our energy use (see page 11); encouraging while advancing the scientific understanding of trees are planted where is determined by the consumers to reduce their emissions in the carbon sequestration by forestation. ‘silvicultural prescriptions’ for each planting area, Ted, one of the planting use of our products, through the A.I.S.E. which are drawn up by professional silvicultural team, taking delivery of Save Energy and Water project (see page 8); foresters from British Columbia. the first 45,000 seedlings minimising packaging materials to reduce the

6 TACKLING CLIMATE CHANGE

WHAT PEOPLE ARE SAYING WHAT NEXT? ABOUT THE PROJECT Going forward, we are seeking to source Part of the pilot “I am very pleased to be involved in a carbon a greater volume of our energy needs from planting area sequestration project of this size and delighted renewable energy sources, alongside continuing that Reckitt Benckiser has chosen Canada, and BC, our climate change programmes in areas such for this important initiative” said Brad Seely, as energy efficiency and transport optimisation. Department of Forest Science, University of British Columbia. ”Given the project’s sheer scale in sequestering more than 1 million tonnes of carbon TREES FOR CHANGE IS PART OF THE PACKAGE OF dioxide, and the monitoring and modelling work PROJECTS THAT WE ARE CURRENTLY supporting it, this project will help to materially UNDERTAKING TO TACKLE CLIMATE CHANGE, advance our scientific understanding of carbon Alan and Bob, members sequestration through forestation.” INCLUDING: REDUCING OUR OWN EMISSIONS AND ENERGY of the project team, checking on some of Jeffrey Monty, President, Tree Canada Foundation, USE AT SOURCE; ENCOURAGING CONSUMERS TO REDUCE the 45,000 seedlings in said, “The benefits of this type of initiative are THEIR EMISSIONS IN THE USE OF OUR PRODUCTS; the pilot planting area far-reaching and will include improved air quality, MINIMISING PACKAGING MATERIALS TO REDUCE THE protection of native wildlife and enhanced local ENERGY USED TO MANUFACTURE THEM; OPTIMISING OUR forest diversity. We encourage other corporations to follow suit and also to seek other ways to PRODUCT TRANSPORTATION TO MINIMISE ITS IMPACT minimise their environmental footprint.” What kind of trees are we planting?

COMMON NAME White Spruce COMMON NAME Interior Douglas-fir COMMON NAME Lodgepole Pine SCIENTIFIC NAME SCIENTIFIC NAME SCIENTIFIC NAME Picea glauca Pseudotsuga menziesii var. glauca Pinus contorta FORM Medium in height (max 40m) and Tall (up to about 55m) with sweeping The Lodgepole Pine is a tall, slender triangular in shape with bushy branches. FORM FORM branches; can live for over 700 years. evergreen with a straight trunk. It grows to about Can live for over 300 years. 40m high and will survive in habitats that defeat DISTRIBUTION Valley bottoms and up to DISTRIBUTION Low to mid-elevation forests other conifers. Can live for about 250 years. about 1050m in interior British Columbia. of northern and coastal British Columbia. Douglas-fir is widely planted in the UK for timber. DISTRIBUTION Widespread throughout British LEAF The needles have a single blade, but are Columbia, its best growth occurs on well-drained LEAF The needles leave the shoot in all not in clusters. They are up to 22mm long and loamy soils. directions,are flat and yellow-green or blue-green. blue-green with whitish lines. LEAF The needles are in bundles of two and are FRUIT The unusual cone is unique with FRUIT The White Spruce bears cylindrical spirally twisted; 3-7 cm. forked, snake-tongue-like bracts extending from cone-like fruit which is 3-6cm long. The cones each scale. The cones stay closed and remain on fall upon maturity. The scales are thin with FRUIT the tree for many years. They are ‘serotinous’, end wings. BARK The bark is grey-brown in colour and with requiring the heat of a forest fire to break the age becomes very thick. BARK The outer bark is thin and ash-brown resin seal on the scales to release the seeds. in colour, being smooth when young and scaly when older. When freshly exposed or cut, the inner bark is whitish or silvery.

7 TACKLING CLIMATE CHANGE

SAVE ENERGY AND WATER How are we encouraging consumers to optimise their use of our products in order to reduce their energy use and greenhouse gas emissions?

§ THE IDEA IS SIMPLE cycle times allowing more of the cleaning to Many people use higher temperature be done by ‘soaking’. Dishwashers do not fill CONSUMERS COULD ALSO programmes on their dishwashers needlessly. with water, but circulate a relatively small SAVE UP TO 7,000 MILLION quantity of water which is repeatedly sprayed Most dishwashers in people’s homes and onto the articles being washed. With longer LITRES OF WATER A on the market in Europe today have 50ºC or # cycle times, the greater the effect of ‘soaking’ YEAR , ENOUGH FOR OVER 200 55ºC programmes, often labelled as “eco” and the lesser the need for hot water, hence programmes, and/or newer self-optimising MILLION SHOWERS AT MODERATE the lower the energy and water consumption automatic programmes that can automatically USE RATES. THE SUSTAINABLE required. Some recent work has suggested that adapt to the load inside the machine. the energy and water used by dishwashers can USE OF WATER RESOURCES IS AN be considerably lower than that of hand INCREASINGLY IMPORTANT ISSUE. dishwashing. THERE ARE POTENTIALLY ENORMOUS SAVINGS FROM THIS THE MESSAGE IS SIMPLE INITIATIVE... WE ESTIMATE THAT HOUSEHOLD EMISSIONS EQUIVALENT Of course, here what is good for the This new industry initiative, launched at TO MORE THAN THE GREENHOUSE GAS EMISSIONS FROM RECKITT environment is also good for people’s pockets, the A.I.S.E.* General Assembly in Oslo in and reduced energy and water use means BENCKISER’S GLOBAL MANUFACTURING ENERGY USE CAN BE June 2006, has a very simple message for lower utility bills for our consumers. AVOIDED - EVERY YEAR ADW detergent consumers in Europe: “Save Energy and Water – try the 50º/55º/ auto programs” Because our automatic dishwashing (ADW) THE SAVINGS ARE ENORMOUS! products work just as well on energy-saving If just half of the European households using programmes when the load is not unusually higher temperature dishwashing programmes § all brands that carry this mark are from companies which are dirty consumers can choose either 50ºC, 55ºC committed to the Industry project ”Save Energy and Water“ switched to energy saving cycles, we estimate or newer self-optimising washing cycles in they could together save over 300,000 tonnes most circumstances, and still achieve the great * the International Association for Soaps, Detergents and of CO2 equivalent greenhouse gas emissions results that they expect. Maintenance Products www.aise-met.org every year#. This is more than the greenhouse These washing cycles generally have significantly gas emissions that are attributable to the # lower energy and water consumption than energy use at all of Reckitt Benckiser’s based on the maximum likely saving which can be achieved, identified from a sample of machines recently on the market in higher temperature programmes, due to longer global factories in one year. Europe and data on average European dishwasher usage patterns.

8 TACKLING CLIMATE CHANGE

A LIFE CYCLE MANAGEMENT APPROACH Save Energy and Water is an example In this way we can have a much of how we apply a life cycle management greater impact. For example, a life cycle approach to our sustainability strategy inventory of a dishwasher tablet, and performance (see page 12). featured in our 2003 Environmental We seek to make our business more Report (www.reckittbenckiser.com), sustainable not just where we have showed that 89% of the energy use direct control such as in our manufacturing associated with that dishwasher tablet ANOTHER VOLUNTARY facilities, but also by working to improve came from the consumers’ use of INDUSTRY INITIATIVE performance across our supply chain, in their dishwasher. By changing the way Save Energy and Water is a voluntary industry our packaging design, with our transport consumers use their dishwashers initiative, the latest of an increasing number contractors, and in how consumers use therefore we can significantly improve of such projects that have been developed our products and dispose of packaging. the sustainability performance of one of our leading products, and - by virtue * through the A.I.S.E. in recent years. of being no. 1 in Europe and no. 2 in North America in ADW detergent products - of households in those regions.

A.I.S.E.* voluntary sustainability projects

The CODE OF GOOD ENVIRONMENTAL WASHRIGHT, a public relations campaign The CHARTER FOR SUSTAINABLE The LAUNDRY SUSTAINABILITY PRACTICE for household laundry detergents to support the Code of Environmental CLEANING promotes sustainability among PROJECT, extends the Code of Good established reduction targets for detergent Good Practice, advises consumers how to companies making detergents and other Environmental Practice into Central and volume and packaging use (by moving to wash clothes in an environmentally household and professional cleaning Eastern Europe and some neighbouring compact powder formulations); the use of friendly manner. (www.washright.com) products. It covers the whole product countries, aiming to reduce detergent poorly biodegradable organic ingredients; life-cycle and all product categories. volume, packaging use and consumer and consumer energy use (by washing at The HERA PROJECT, to carry out Human (www.sustainable-cleaning.com) energy use in those countries. lower temperatures). and Environmental Risk Assessments (www.aise-net.org) on ingredients of household cleaning products, is a joint project with the SAVE ENERGY AND WATER chemical industry through Cefic, the (www.saveenergyandwater.com) European Chemical Industry Council. (www.heraproject.com)

1997 1999 2004 2006

* the International Association for Soaps, Detergents and Maintenance Products 9 SUSTAINABILITY

REDUCING EMISSIONS FROM OUR FACILITIES

Climate change is largely caused by CO2 emissions from energy use. How are we reducing them at our manufacturing facilities?

GREENHOUSE GAS EMISSIONS FROM TOTAL WASTE AT MANUFACTURING HAZARDOUS WASTE AT MANUFACTURING WATER DISCHARGES FROM MANUFACTURING MANUFACTURING ENERGY USE AND R&D FACILITIES (tonnes per ’000 CUs) AND R&D FACILITIES (tonnes per ’000 CUs) AND R&D FACILITIES (m3 per ‘000 CUs) (tonnes CO2 equivalents per '000 CUs)

0.08 0.015 0.0022 0.08 0.013 0.0019 0.06 0.0016 0.07 0.011 0.04 0.0013 0.009 0.0010 0.02 0.0791 0.0786 0.0729 0.0718 0.0710 0.0688 0.0130 0.0112 0.0109 0.0108 0.0106 0.0109 0.62 0.61 0.58 0.72 0.65 0.59 0.06 0.007 0.0007 0.00222 0.00181 0.00138 0.00163 0.00133 0.00130 0.00 00 01 02 03 04 05 00 01 02 03 04 05 00 01 02 03 04 05 00 01 02 03 04 05 2010 20% reduction target 2004 10% reduction target NB: data from two R&D centres located at manufacturing facilities are also included here, across all years. AIR EMISSIONS Key initiatives taken in 2005 included the full Actual total waste increased by 1%, whilst WATER DISCHARGES Our manufacturing facility energy use produced commissioning of the new CHP (Combined actual hazardous waste decreased by 4%. We discharged 0.59m3 of water for every greenhouse gas emissions equivalent to 0.069 Heat and Power) plant at Mira in Italy, which Overall, we have reduced total waste by 1,000 consumer units (CUs) of production in 3 tonnes of carbon dioxide (CO2) for every 1,000 is our largest energy using factory worldwide. 17% and hazardous waste by 42% per unit 2005 and 2.4million m in total. Consumer Units (CUs) of production in 2005, Waste heat recovery came on-line at Mira’s of production, since 2000, and 17% and 42% During 2005 our water discharges and 287,000 tonnes of CO equivalent in total. CHP plant in the first half of 2005. respectively in terms of actual quantity. 2 decreased by 10% per unit of production; During 2005 we reduced emissions of Performance targets The small increase in total waste per unit of actual water discharges decreased by 11%. greenhouse gases by 3% per unit of We have a target to reduce greenhouse gas production in 2005 was primarily due to: waste This was largely the result of water efficiency production. Actual emissions were reduced emissions from our manufacturing energy use generated in the start-up of a new manufacturing programmes at our manufacturing facilities by 5%. by 20% by 31st December 2010, per unit of technology at our factory in Poland, all of at Mira in Italy, Dhadka in India, and Granollers production. which was recycled off-site; a small reduction Overall, we have reduced greenhouse gas in Spain. These were supported by some in our in-house production level; and a small emissions by 13% per unit of production, favourable changes in production mix, as was WASTE increase in external production. and 13% in terms of actual emissions, the case at Shashi Jingzhou in China because We produced 0.011 tonnes of waste for every since 2000. The reduction in hazardous waste was achieved of a move away from water-intensive 1,000 CUs of production in 2005 (including through global waste minimisation programmes production processes. This has been achieved through continued 0.001 tonnes of hazardous waste), and 45,309 and a production mix change in Hungary. energy efficiency initiatives at our facilities tonnes in total (including 5,420 tonnes of Overall, our water discharges have globally (see Energy use, page 11). We operate hazardous waste). Performance targets decreased by 5% per unit of production, energy efficiency programmes at both site and In 2005 we re-used or recycled off-site and 5% in actual terms, since 2000. During 2005 our total waste increased by 2% regional level; each month we review actual 69% of our total waste (beating our 2010 per unit of production, while our hazardous achievements against these programmes. target of 65%) and 48% of our hazardous waste reduced by 2% per unit of production. waste (beating our 2010 target of 33%). We are currently reviewing these targets. 10 SUSTAINABILITY

REDUCING OUR USE OF MATERIALS AND RESOURCES How are we managing resource use at our manufacturing and R&D facilities?

PROVINCIAL ENVIRONMENTAL AWARD RECEIVED IN CHINA WATER USE AT MANUFACTURING ENERGY USE AT MANUFACTURING Environmental and Health & Safety AND R&D FACILITIES (GJs per ‘000 CUs) AND R&D FACILITIES (m3 per ‘000 CUs) In May 2005 our Shashi A request to conduct the personnel Emily Wu and Anny Han plant at JingZhou in China audit was received at short with the award at the Shashi plant 1.0 1.5 was recommended by the notice and two days later an 0.9 1.2 HuBei Environment external audit was carried out. 0.9 Protection Bureau to enter 0.8 The facility came out very HuBei province and the 0.6 an audit for the most well and was honoured as only plant in JingZhou City 0.7 0.3 environmentally friendly 1.10 1.10 1.01 1.23 1.19 1.13 0.925 0.916 0.844 0.835 0.795 0.750 one of the top 10 plants in to receive this award. 0.6 0.0 companies in the province. 00 01 02 03 04 05 00 01 02 03 04 05 2010 20% reduction target 2004 10% reduction target

ENERGY USE Performance targets This reduction is primarily a result of strong RAW MATERIAL USE We consumed 0.750 Gigajoules (GJ) of energy Our current target is to reduce energy progress with water efficiency programmes and In 2005 our top five raw materials (in terms of for every 1,000 Consumer Units (CUs) of production consumption per unit of production by 20% projects at our manufacturing facilities at Mira quantity) totalled 1.01 million metric tonnes. in 2005, and 3.13 million GJ of energy in total. by 2010, compared to 2000. in Italy, Dhadka in India, and Granollers in Spain; supported by some favourable changes TOP FIVE RAW MATERIAL CATEGORIES In 2005 we reduced our energy use by 6% In 2005 we achieved a 19% reduction in in production mix, with our Shashi JingZhou per unit of production and by 7% in terms energy consumption per consumer unit, Material category Percentage of factory in China moving away from water- raw material use of actual energy used. close to our 2010 target. intensive production processes. Overall, we have reduced our energy use Salts 46% WATER USE Overall, our water use has increased by 3% per by 19% per unit of production and 19% Organic matter 19% 52% of the water we used in 2005 was unit of production and 2% in terms of actual in terms of actual energy used, since 2000. Hydrocarbons 8% released back into water systems (see Water water used, since 2000. Minerals 2% Energy reductions were achieved in 2005 due Discharges, page 10). The remaining 48% This is largely due to: to efficiency projects and programmes at our went into our products, was contained in liquid Acids 2% - increased production of liquid-based products facilities worldwide, particularly as a result of: and solid wastes sent off site, or evaporated Other 23% in response to increased consumer demand for from cooling and process systems. - the new CHP (Combined Heat and Power) them plant at Mira factory in Italy, where the waste In 2005 we used 1.13m3 of water for every - greater use of water for cleaning production heat recovery system was commissioned in 1,000 CUs of production and 4.7 million m3 equipment, to ensure that product quality is April 2005 in total. maintained whilst at the same time ending the - projects to further optimise the ovens used In 2005 we reduced our water use by 5% use of formaldehyde as a preservative in our in mosquito coil manufacturing at our factories per unit of production and 7% in terms of products (see Ingredient removal programmes, in India and Indonesia, along with changes actual water used. page 13). in their production mix and volume. 11 SUSTAINABILITY

REDUCING THE IMPACT OF OUR SUPPLY CHAIN AND PRODUCTS How do we work with our suppliers and help consumers to address sustainability issues throughout the life cycle of our products?

WE ARE SEEKING TO IMPLEMENT A LIFE CYCLE MANAGEMENT APPROACH TO OUR SUSTAINABILITY PERFORMANCE IMPROVING TRANSPORT AND LOGISTICS This data shows an apparent increase in road We use third-party transport contractors to transportation during 2005, although this move finished products by road, rail and sea. is essentially due to inclusion of data from In taking a Life Cycle Management (LCM) use, by optimising packaging components The main environmental impact of this is Australia, New Zealand and three Developing approach we look at the impacts associated and making specific products such as laundry associated with the use of fossil fuels to power Markets countries for the first time in 2005. with our products before we manufacture detergents more compact. These initiatives trucks, trains and ships, which results in the The data also shows a decrease in deep sea them and after we sell them, alongside those reduce raw material and energy use in emission of greenhouse gases. transport in 2005, which we were anticipating, of our direct operations. manufacturing packaging, increase the number Here we report on the transportation of due to variations in product mix and of products that can be transported on a single products from our own manufacturing facilities optimisation of transportation arrangements. RAW MATERIALS truck, reduce the volume of packaging waste to distribution centres, and transportation of We buy soap noodles to make Dettol soap. households generate and can also make that To reduce the environmental impact (and cost) those products - and products made for us by Soap noodles contain a large amount of palm oil, waste more recyclable. of product transportation, we are working with third-party manufacturers – from distribution which is a global commodity subject to serious our transport contractors to: In 2005 we have funded, through RECOUP centres to our customers. concerns about the sustainability of its production (www.recoup.org): • combine our truck journeys with those of We estimate* that in 2005 our global and how increasing demand will be met. other companies, so that a truck is carrying • development of new international guidelines transport contractors: In 2005 we listened to stakeholders’ concerns products on both the outward and return on plastic packaging Recyclability by Design about palm oil, evaluated how palm oil features • travelled approximately 204 million legs of its journey, reducing ‘empty running’ in our supply chain, looked at our principle • three new public recycling schemes in France, kilometres (127 million miles) by road, • contracting third-parties to combine ‘Less the United States and South Africa contributing about 0.053 tonnes of carbon palm oil suppliers and have now joined the than a Truck Load’ (LTL) shipments from Roundtable on Sustainable Palm Oil (RSPO). dioxide equivalent greenhouse gas emissions • a new journal on plastic packaging recycling, ourselves and different companies together, for every 1,000 Consumer Units (CUs) of Going forward we will be working with our Ecoplastic avoiding partial filling of trucks suppliers to ensure that the RSPO’s Principles production in 2005, and 220,000 tonnes • implementing ‘modal shift’, moving freight and Criteria are implemented within our supply PRODUCT USE in total chain (www.sustainable-palmoil.org). off roads and onto rail, inland waterways and In this report we feature a major industry • transported approximately 916 million short sea shipping. initiative to Save Energy and Water in tonne-kilometres (a function of tonnage PRODUCT PACKAGING consumers’ use of automatic dishwashing transported and distance travelled) by * Due to the complexity of global logistics we have to make a In our previous Environmental Reports detergents (see pages 8 and 9), based on the container in deep sea ships; contributing number of assumptions when obtaining and collating worldwide and our 2004 Sustainability Report transport data; so we do not currently directly compare this fact that most of the energy use associated approximately 0.0015 tonnes of carbon (www.reckittbenckiser.com) we have data from year to year. So far, every year we have improved our with one of our dishwashing tablets generally dioxide equivalents for every 1,000 Consumer transport data collection process. For 2005 we added road featured projects and programmes which have comes from consumers’ use of their Units (CUs) and 6,400 tonnes in total transport data from another five countries for the first time. made significant reductions in our packaging dishwashers in the home.

12 RESPONSIBILITY

2005 UPDATE ON THE GREEN FILTER Our Global Ingredient In 2004, following a Group So far we have reworked SAFE PRODUCTS, QUALITY PRODUCTS Guidelines (GIGs) specify environmental review, we about 250 fragrances to our global standards for established a GreenFilter to improve their environmental How do we ensure that our products are sourced materials to be excluded review the environmental profile, working with the from our products, or profile of the fragrances that fragrance houses that supply and manufactured responsibly? only used at accepted we use in our products and the fragrance products we use. safe levels. see if there was anything we could do to improve them.

PRODUCT SAFETY In one case a product component specification INGREDIENT % reduction Number of Target Product safety is fundamental to our personal was inadequate, so we improved it; in another, STATUS END to date products completion and professional integrity, to sound and ethical 2005 remaining date batches of a component from a supplier business practice and to our responsibility as were re-worked before release to the market, a global leader in quality consumer products. Formaldehyde 95% <10 End 2006 because what was delivered did not match pre-delivery quality samples; and in the third Our Regulatory, Safety & Environmental APEs/NPEs 95% <10 End 2006 a consumer market test showed that we services group (RSE) is responsible for ensuring Glycol Ethers* 90% <10 End 2006 needed to modify a product’s design to the safety and regulatory compliance of our * Monoethylene series improve its performance. products for their intended use. Group, regional and local Quality Assurance For example, RSE maintain and regularly review HERA AND REACH PRODUCT QUALITY functions regularly audit our key suppliers to our Global Ingredient Guidelines (GIGs), which HERA (Human and Environmental Risk Reckitt Benckiser is committed to consistently assure and continuously improve the standards specify materials to be excluded or only used at Assessment) is a voluntary industry programme delivering the highest quality products. of raw materials, components or finished certain levels in our products, in line with both of publicly available risk assessments on the We focus on building quality in at the product products that they provide us with. regulatory requirements and our own (stricter) ingredients of household cleaning products. design stage, and on quality risk assessments internal standards. Between 1999 and 2005 the HERA project of processes and suppliers throughout the OUR SUPPLIERS completed comprehensive risk assessments of supply chain, so that quality issues are prevented We proactively engage with our suppliers INGREDIENT REMOVAL PROGRAMMES more than 250 chemical substances, covering before they arise. across a wide range of issues from product In 2005 we continued to progress with projects more than 90% of the total tonnage of quality to regulatory compliance. and programmes which systematically removed chemicals used in detergent and household In 2005 we had three quality issues on new specific ingredients from our product formulas and cleaning products in Europe. product developments, all of which were Social issues in the supply chain are addressed and packaging specifications globally. identified at an early stage. through our Global Manufacturing Standard REACH is the new EU legislation regarding For example, recent programmes include: the (see page 14). Environmental supply chain the Registration, Evaluation and Authorisation removal of nitro and polycyclic (artificial) musks Quality issues issues are discussed on page 12 of this report. of Chemicals. The HERA project from fragrances; the replacement of PVC (www.heraproject.com) has provided an Consumer Existing New product packaging; the replacement of formaldehyde important contribution to cross-industry recalls products development preservatives; and the removal of NPEs (Nonyl preparation for the implementation of REACH. Phenol Ethoxylates) and APEs (Alky Phenol 2002 11610 Ethoxylates) from fragrances and surfactants. Reckitt Benckiser continues to provide data 2003 2105 and funding for the HERA project, and is These programmes are above and beyond 2004 010 preparing to implement REACH when it is regulatory requirements. 2005 003 finally adopted.

13 RESPONSIBILITY

IMPROVING OUR SOCIAL AND ETHICAL PERFORMANCE NATIONALITY/CITIZENSHIP OF SENIOR MANAGEMENT No. of different 2005 How do we address social and ethical issues in our supply chain nationalities/citizenships and within our business? Board (10 people) 6 Executive Committee (9 people) 6 Top 40 (40 people) 13 Top 400 (400 people) 41

OUR SUPPLY CHAIN • No forced labour AVERAGE NUMBER OF PEOPLE EMPLOYED Within Reckitt Benckiser: Our supply chain extends from suppliers of raw by region ’000s • A safe and healthy working environment • our Code of Business Conduct ensures that and packaging materials to our factories, through 22.4 22.3 20.3 20.4 19.9 18.9 6.7 6.9 our employees have a clear understanding a number of third-party manufacturers who • Freedom of association 7.0 7.4 8.4 6.7 of the principles and ethical values that we make some branded products on our behalf, 3.2 3.2 • No discrimination. Equal opportunities 3.1 want to uphold (see page 18 of this report) 3.2 12.5 12.2 3.1 3.1 to suppliers of warehousing and transportation 10.3 and rights 9.0 9.4 8.8 for product distribution to our customers. • our Whistleblower Helpline provides • Reasonable terms and conditions employees with a confidential freephone GLOBAL MANUFACTURING STANDARD of employment 0001 02 03 04 05 number in each country to provide direct We use our Global Manufacturing Europe notice, via an external organisation, of any • Protection of the environment North America & Australia Standard (GMS) to manage social and ethical Developing Markets suspected breaches of our Code of Business performance in our supply chain. In 2005 we conducted on-site audits of more Conduct. Any reported issues are investigated than 90% of our third-party product suppliers The average number of people employed by Internal Audit and appropriate actions This is in addition to the controls provided in Asia, against our GMS Implementation by the Group in 2005 was 20,300. taken. This process is reported annually through our Code of Business Conduct, our Guidelines and using specifically designed to the Board Audit Committee systems of quality management (see page 13) checklists. Overall the results were good. The and procurement, and the frequent visits from EMPLOYEE REMUNERATION (£ millions) most common area for improvement identified EQUAL OPPORTUNITIES AND DIVERSITY functions such as R&D, Supply, and Engineering was occupational health & safety. Where we 475 Cultural diversity is one of Reckitt Benckiser’s Technology across our supply chain. We also found weaknesses we are working with our 450 425 strengths; quite simply, it’s better for the business. carry out a number of Environmental and suppliers to resolve them. 400 Health & Safety audits within our supply chain 375 We go out of our way to bring together 350 each year. 325 317 individuals of different nationalities and cultures, 380 421 430 461 OUR EMPLOYEES 345 300 to drive innovation and provide a competitive Launched globally in 2004, the GMS provides Reckitt Benckiser is driven by the passion and 00 01 02 03 04 05 edge. a process of both self-certification and external commitment of its employees. During 2005, remuneration paid to employees audit against international standards for human At 31st December 2005 10% of the We attract and retain talented individuals, was £461 million. rights, working conditions, health & safety who work together as powerful teams, by Company’s Board and 16% of our Top 400 and environmental protection. It covers seven going out of our way to encourage, recognise EMPLOYEE BENEFITS senior management were women. specific principles: and reward entrepreneurship and achievement. Benefits provided for employees (in addition An overview of our arrangements for managing • No child labour. Limitation of work by to salaries and bonuses) include pension plans; responsibility and sustainability across the young workers health, accident and disability insurance; business – through our Corporate Responsibility annual health checks; and medical care plans. Framework – is provided on page 18.

14 RESPONSIBILITY

HEALTH & SAFETY AT WORK PricewaterhouseCoopers LLP undertook a EMPLOYEE DEVELOPMENT LOST WORKING DAY ACCIDENT RATE* We seek to prevent accidents, injuries and Health & Safety Review of one site in our North AND TRAINING AT MANUFACTURING FACILITIES per 100,000hrs Employee development and training is an occupational ill health at all locations under America and Australasia (NAA) region, for our 1.50 important part of attracting and motivating our control. Internal Audit department, following-up on 1.25 their review of six sites across all regions in 2004. talented people. Used appropriately, it assists We also seek to ensure that our key suppliers individuals to achieve their full potential and 1.00 maintain the necessary health & safety In 2005 we reduced the lost working day the Company to maintain its competitive edge. 0.75 arrangements (see page 14). accident rate* at our global manufacturing 0.50 facilities by 25%. Managing risk Performance development reviews 0.25 We maintain an Occupational Health & Safety Since 2001 we have reduced the lost Most employees globally have an annual 0.00 1.34 0.82 0.57 0.40 0.30 Performance Development Review (PDR) 01 02 03 04 05 (H&S) Global Hazard and Risk Assessment working day accident rate* at our global accident reduction target – 31st Dec, 2005 = 0.5 which covers our worldwide manufacturing manufacturing facilities by 77%. of some form, which assesses their skills, accident reduction target – 31st Dec, 2010 = 0.25 and R&D facilities, to assist in understanding competences and performance against Target achieved what and where our greatest potential H&S personal and business objectives, and the FATAL AND SEVERE ACCIDENTS Our target was to reduce the LWD IR at our hazards are, so that the required attention potential for a different or more senior role manufacturing facilities to 0.50 or below Fatalities can be focused on them. in the future. per 100,000 hours by 31st December 2005; Employees Contractors Severe This attention includes, for example: process this target was achieved in 2004. Our top 2,500 senior and middle managers accidents specific safety assessments, audits and Group use an on-line assessment and feedback system Future target standards; and process hazard and safety for the PDR process. 2001 (1)# 18 We aim to reduce the LWD IR at our factories training by internal and external experts. 2002 00 1 to 0.25 or below per 100,000 hours by 31st In 2005 we expanded and further refined December 2010. the range of training and development 2003 00 5 Audits and reviews programmes available at a global level. 2004 00 2 We had no fatalities and five severe accidents In 2005 H&S audits and reviews were For example, we introduced a new marketing/ 2005 00 5 at Reckitt Benckiser manufacturing facilities conducted in all regions by a combination of advertising communications course, specifically local, regional, Group and external auditors in 2005. designed for those overseeing or developing # suspected suicide against Group, regulatory and ‘best practice’ These five severe accidents occurred at our consumer advertising, to provide correct and NB: severe accident = permanent disability, incl. loss requirements. manufacturing facilities in the United States, consistent messages. of sensory or motor dexterity e.g. loss of a finger tip In 2005 our Group EHS Director conducted Canada and Columbia and involved predominantly We currently run around 20 different Global * a function of: the number of accidents in which the hand injuries e.g. loss of a finger tip. EHS reviews across 10 manufacturing Training programmes in the areas of Leadership affected employee(s) do not return to work the following facilities in Europe (1), Africa (1) and Asia (8). day, divided by the total number of hours worked by all and People/Project management, Finance, employees in one calendar year, multiplied by 100,000. Marketing and Sales. Commonly referred to as the Lost Working Day Accident (or Incident) Rate (LWD AR / LWD IR). 15 RESPONSIBILITY

COMMUNITY - INVESTING WHERE IT’S NEEDED MOST How do we form partnerships around the world to make a difference to people’s lives?

“MSF is extremely pleased to be benefiting from a substantial donation from Reckitt Benckiser again this year. That Reckitt Benckiser is supporting our work with people living with HIV/AIDS shows the company’s commitment to assisting those most vulnerable, and their solidarity with our patients. Thank you.” Jean-Michel Piedagnel, Chief Executive, Médecins Sans Frontières

WE SEEK TO USE SOME OF THE WEALTH WE CREATE TO BRING THE BENEFITS OF BETTER HEALTH AND HYGIENE THOSE IN PARTICULAR GLOBAL PARTNERSHIPS Médecins Sans Frontières NEED, THROUGH PARTNERSHIPS WITH LEADING ORGANISATIONS Save the Children In 2005, Reckitt Benckiser donated £100,000 WORKING IN THIS AREA. 2005 was the second full year of our global to Médecins Sans Frontières (MSF) support partnership with Save the Children, working programmes in Mozambique and Cambodia. towards a common goal of making a difference In Mozambique, where 25% of the population to the lives of vulnerable children and families is HIV-positive, we helped fund MSF’s health SUPPORTING COMMUNITIES WORLDWIDE with children in some of the world’s most centre and mobile outreach clinics in the capital In 2005 financial and product support in excess deprived areas. city of Maputo. Through these clinics and of £1.6 million (2004: £1 million) was donated centre, MSF provides care to 9,700 HIV/AIDS Our 2005 corporate donation to Save the by Reckitt Benckiser Group companies to patients, half of whom receive daily Children was £100,000 and supported three community programmes across the globe. This antiretroviral medicines. Another 3,600 key health projects in , China comprised direct cash contributions of around pregnant women attend the health centre and India. £1.3 million, and more than £0.3 million of every year to learn how to prevent transmission product donations. Regional and local Save the Children initiatives, of the HIV virus to their unborn children. carried out in addition to corporate Reckitt Benckiser is also supporting MSF’s In addition, many of our employees willingly programmes, included: a golf day in the UK HIV/AIDS work in Cambodia. donate their own time and skills to support with some of our key suppliers, raising £100,000; causes and projects in their local communities. three product sale days in Germany raising Reckitt Benckiser companies are often involved EU 70,000 for programmes in Myanmar and in assisting these personal contributions, through Angola; and on-pack fundraising promotions matched funding and/or small-scale donations in Italy. of time, materials, offices services or products.

16 RESPONSIBILITY

“I’m proud that our employees and our company have come together to help these families. Our business is based on the trust and loyalty of our consumers, and this broad relief effort clearly demonstrates how our teamwork, entrepreneurship and commitment have helped us meet their needs, even under the most challenging circumstances.” Javed Ahmed, Executive Vice President, Reckitt Benckiser North America and Australia OVERALL, RECKITT BENCKISER AND OUR EMPLOYEES DONATED CLOSE TO $500,000 TO HELP PEOPLE WHOSE FAMILIES AND LIVES HAD BEEN DEVASTATED BY HURRICANE KATRINA.

RAPID RESPONSE Some French’s food products were also sent to assist members of Reckitt Benckiser’s extended Hurricane Katrina the area. Additionally, Reckitt Benckiser Pharma family (employees, distributors and salesmen) Our response - Reckitt Benckiser contributed Inc. donated US $50,000 in medical supplies. who had been affected by the tragedy. Reckitt US $50,000 to the American Red Cross and Benckiser’s corporate HQ in the UK made Overall, Reckitt Benckiser and our employees employees contributed US $33,000, which was a pledge of £50,000 to support the ongoing donated close to US $500,000 to help people doubled through Reckitt Benckiser’s match- relief work, while employees also donated whose families and lives had been devastated funding programme, for the Hurricane Katrina blankets, food, clothing and other items of by Hurricane Katrina. Relief Fund. Another US $15,000 was raised basic need. during a one-day “tag sale”, using surplus Asian earthquake inventory, at our US HQ in Parsippany, New Our response - Reckitt Benckiser Jersey. In Canada, our colleagues raised almost rushed a donation of 4,500 gallons of Dettol US $10,000 – also doubled by Company to the front line in Islamabad following the matched-funding – with their Hurricane Katrina disastrous Asian earthquake in 2005. We also Relief Fund, and another US $2,500 with a tag provided the Government with over 1.5 million sale similar to the one held in the US. Beyond tablets of Disprin, our flagship cash donations, Reckitt Benckiser contributed brand, 4 million tablets of Dettol Water Pure US $275,000 worth of Lysol wipes, Lysol All to provide clean drinking water, and Purpose Cleaner, Lysol disinfectant spray, Easy- pharmaceutical products worth Rs 2.5 million. Off BAM Lime & Grime Cleaner, Clean & Smooth Antibacterial soap and D-con Wedge In addition, management staff at Reckitt traps to help with the ongoing clean-up efforts. Benckiser Pakistan each donated three days’ salary, matched in value by the Company, to

17 FURTHER INFORMATION

HOW WE ENSURE WE ACT SUSTAINABLY AND RESPONSIBLY How do we manage sustainability and responsibility in our business?

CORPORATE RESPONSIBILITY FRAMEWORK

RSE Regulatory, Safety & Vision and Values Statement Environmental services group Code of Business Conduct QMS Quality Management System OHSMS Occupational Health & Safety Product Safety & Occupational Health Environmental Global Community Animal Crisis Management Management System Quality Policies & Safety Policy Policy Manufacturing Standard Involvement Policy Testing Policy Policy EMS Environmental Management Global Ingredient Group OHSMS Group EMS Global Manufacturing Corporate Corporate Corporate Crisis Financial and System Guidelines; Group Standard (GMS) Implementation Implementation Management Human Resources RSE & Quality Implementation Guidelines Guidelines & Global/Regional/ Assurance Group Business Continuity Local Policies & QMS Planning Guidelines

* here and elsewhere in this report Local QMSs Region/Sub-Region/ Region/Sub-Region/ Regional Supply Regional RSE animal testing Local Crisis ’sustainability‘ covers social, environmental Site OHSMSs Site EMSs implementation implementation minimisation Management & Business and ethical (SEE) matters, issues of & auditing procedure & control Continuity plans corporate responsibility (CR) and corporate arrangements social responsibility (CSR), and sustainability (see page 22)

GOVERNANCE RESPONSIBILITY Our Research & Development (R&D) function page 4), in addition to considering sustainability Responsibility for sustainability* issues is The Executive Committee (EC) is responsible for includes the Regulatory, Safety & Environmental issues in other contexts e.g. reputational risk. integrated throughout the Company’s the day-to-day management of the Company (RSE) services group, responsible for ensuring management structure. and is chaired by the CEO. Its structure reflects that our products meet regulatory requirements Code of Business Conduct the Company’s organisation and its members and are safe for their intended use. Senior managers in all Group companies are The Board is responsible for the overall are responsible for sustainability issues within required to annually report and sign-off on stewardship of the Company, including We train senior managers worldwide on our their respective areas and functions. compliance with our Code of Business Conduct sustainability. The Chief Executive Officer (CEO) Code of Business Conduct and crisis (CoBC) to Internal Audit and the findings (after is the Board member with specific responsibility Our Senior Vice President, Investor Relations management arrangements. any required investigations) are reported to the for the Company’s sustainability policies and & Corporate Communications, is Secretary to Board Audit Committee. performance. the EC and is responsible for our community MANAGEMENT EXAMPLES involvement and much of our stakeholder Board In 2005 a two-year review of this CoBC Corporate responsibility framework engagement, reporting to the CEO. The Board periodically considers and takes compliance process was completed, through Our Corporate Responsibility Framework (above) account of the significance of sustainability one-to-one interviews with management Our Environmental and Health & Safety (EHS) comprises our Code of Business Conduct and issues and their potential risks to the business personnel at various levels in a sample of Director has a direct reporting line to the specific policies, control arrangements and of the Company. The Board conducts a formal regions globally. Based on the sample audited, CEO and in addition to EHS coordinates other reporting. It defines our ethical values and the review of the Company’s sustainability the overall findings were positive. The results of sustainability issues such as standards in our Group policies and procedures that govern how performance and strategy at least annually (see this process were reported to the Chief supply chain. we act in conducting the Company’s business. Annual Report and Financial Statements 2005, Financial Officer who is responsible for Internal Audit and is a Board member. 18 FURTHER INFORMATION

STAKEHOLDERS AND EXTERNAL BENCHMARKING How do we listen to our stakeholders and benchmark our performance?

ENGAGEMENT AND UNDERSTANDING These surveys are conducted anonymously CORE STAKEHOLDER GROUPS By actively engaging with our stakeholders through expert third parties, to ensure that the we can better understand their expectations, feedback received is both frank and confidential. Our interface with our and better determine how we can best meet stakeholder groups In 2005 we conducted a specific survey of typically occurs in one of WORKPLACE those expectations in practical terms. • Employees all employees within our corporate HQ in the three operational ‘spaces’: We talk to our external stakeholders: UK for the first time. The survey was very • the workplace • as part of normal, day-to-day business successful in not just confirming where we • the marketplace and support activities e.g. working with do things very well, but in also identifying • the community suppliers on new product development, areas where we can improve further. We are talking to customers and shareholders currently working to ensure that we properly take account of the views expressed and make COMMUNITY MARKETPLACE • as part of more specific, periodic our Company an even better place in which • Society • Customers programmes, which may or may not be • Government • Consumers to work. & regulators • Shareholders specific to sustainability issues • Suppliers Sustainability issues, such as health & safety, In 2005, as in previous years, we engaged with are included in our regular meetings with the all of the six stakeholder groups identified by European Workers’ Council and other the UK’s Business in the Community (BitC) employee representatives. Corporate Responsibility Index: • a member of the Dow Jones Sustainability INDUSTRY PROGRAMMES Indexes and of the UK, European and World In 2005 we passed the Entrance Check for • customers and consumers EXTERNAL BENCHMARKING FTSE4Good indices and formally joined the European detergent We learn a lot from the assessment of and • financial stakeholders (www.sustainability-indexes.com; industry’s Charter for Sustainable Cleaning; feedback on our performance in external www.ftse.com/ftse4good) see also page 9 of this report • government and regulators benchmarks. In 2005 we were: (www.sustainable-cleaning.com) • local communities • sector leader in the UK’s Business in the * • non-governmental organisations (NGOs) Community (BitC) Corporate Responsibility and media Index and placed 17th (2004: 22nd) out of the top “100 Companies that Count”. • suppliers We were also sector leader and placed in • ranked amongst the leaders of our sector the “Premier League” of companies scoring in the Carbon Disclosure Project’s assessment Reckitt Benckiser also undertakes programmes EMPLOYEE ENGAGEMENT more than 95% in BitC’s Environment Index of companies’ carbon strategies with other trade associations worldwide, such Since the Company’s formation in 1999 we (www.bitc.org.uk) (www.cdproject.net) as The Soap and Detergent Association (SDA) have undertaken a range of culture surveys in the United States, which in January 2005 to understand employee views about how formally unveiled its Principles for Sustainable the Company is run and organised, and to Development (www.cleaning101.com) determine how satisfied employees are and * All brands that carry this mark are from companies which where they think we can make improvements. are committed to the Industry programme ”Charter for Sustainable Cleaning”. 19 FURTHER INFORMATION

OUR ACTUAL ENVIRONMENTAL IMPACT What is our actual environmental impact, not normalised against production volume? EMISSIONS

GREENHOUSE GAS EMISSIONS FROM MANUFACTURING ENERGY USE (million tonnes CO2 equivalents) 0.35 0.30 In 2005, the actual environmental impact This means that the reductions in our REGULATORY COMPLIANCE 0.25 0.20 of our manufacturing and R&D facilities environmental impact during 2005, and Throughout our operations we regard legal 0.15 0.10 decreased for all performance indicators - between 2000 and 2005, are not due to compliance as the minimum standard to be 0.05 between 4 and 11% - except for total changes in our internal production volume achieved. Our clear intention is that legal 0.0 0.331 0.322 0.292 0.293 0.301 0.287 00 01 02 03 04 05 waste, which increased by 1%, due to the (which changed very little), but represent requirements are surpassed. introduction of a new production technology actual improvements in the environmental WATER DISCHARGES FROM MANUFACTURING which we are still optimising. performance of our business. ENVIRONMENTAL PROSECUTIONS AND FINES AND R&D FACILITIES (million m3)

* the environmental performance data in this report relates Between 2000 and 2005, the actual Prosecution Fine 3.0 to our production at Reckitt Benckiser controlled manufacturing environmental impact of our manufacturing facilities, it does not include production volumes at third parties 2.0 and R&D facilities decreased for all who make some products on our behalf. 2001 00 performance indicators - between 5 2002 02 1.0 MATERIAL AND RESOURCE USE and 42% - except for water use, which 2003 02 2.59 2.51 2.30 2.94 2.76 2.45 0.0 increased by 2%. This small increase in ENERGY USE AT MANUFACTURING 2004 01 00 01 02 03 04 05 water use since 2000 is largely due to: AND R&D FACILITIES (million GJ) 2005 00* TOTAL WASTE AT MANUFACTURING • the increased production of water-based 4.0 AND R&D FACILITIES (’000 tonnes) * liquid detergents and fabric softeners, 3.0 During 2005 none of the 43 manufacturing or 5 R&D facilities due to increased consumer demand for for which we present data in this report received either 60 2.0 a prosecution or a fine from an environmental regulator. these products 1.0 However, our new factory in Russia - which opened during 40 2005 and on which we will start reporting environmental 0.0 3.87 3.75 3.38 3.41 3.36 3.13 • increased levels of process cleaning, to data in our 2006 report - did receive a small fine; we have 20 safeguard product quality and consumer 00 01 02 03 04 05 decided it is more transparent to note this fact here. The fine 54.56 45.75 43.63 44.10 45.04 45.31 health & safety following the move to less in Russia, of £196, was for the incorrect storage of waste 0 WATER USE AT MANUFACTURING wooden pallets and the discharge of rainwater to a domestic 00 01 02 03 04 05 potent preservatives in our products (e.g. our AND R&D FACILITIES (million m3) effluent/process wastewater sewer.

move out of formaldehyde, see page 13) HAZARDOUS WASTE AT MANUFACTURING 6.0 AND R&D FACILITIES (’000 tonnes) In 2005 our production volume*, in terms 4.0 of consumer units (CU), decreased by 1.5%; 10 between 2000 and 2005 it was essentially 2.0 8 static, decreasing by just 0.4%. 6 0.0 4.62 4.52 4.06 5.02 5.05 4.72 4 00 01 02 03 04 05 2 0 9.32 7.41 5.54 6.67 5.62 5.42 00 01 02 03 04 05

20 FURTHER INFORMATION On 1st February 2006 Reckitt Benckiser completed the acquisition of Boots Healthcare International (BHI), including several manufacturing facilities and a R&D centre, to create a combined £1 billion Health and Personal Care business category. The BASIS OF REPORTING sustainability data and information in this report, for the year 2005, does not include BHI. How has the data and information in this report been put together?

EVOLUTION IN SCOPE OF ENVIRONMENTAL PERFORMANCE DATA PRESENTED IN THIS REPORT

Year Operational factories R&D centres Comments SCOPE AND COMPLETENESS COMPARABILITY AND LIMITATIONS providing data (%) providing data (%) This report provides data and information for The comparability of data from year to the period 1st January 2005 to 31st December year is affected by changes in the number of 2005 43 (100%) 5 (100%) 1 factory closed; production moved to other facilities in 2005 across all Reckitt Benckiser Group Group facilities, changes in the methodology Indonesia companies, as follows: for determining certain data (e.g. European 2004 44 (100%) 5 (100%) 2 factories closed Union changes in the definition of hazardous • Environmental: the 43 factories and 5 R&D 2003 46 (100%) 5 (100%) 1 new factory reporting for the waste) and continual improvements in centres over which we had operational first time; 4 factories closed our performance measurement systems. control on 31st December 2005 (see table), 2002 49 (100%) 5 (100%) 1 factory sold; 2 factories closed In this report we have made the following excluding our new factory in Russia 2001 52 (100%) 5 (100%) all R&D centres included; improvements in historical data presented in which opened during 2005 and will be 1 new factory reporting for the previous reports: first time; 1 factory closed included in our 2006 report 2000 52 (100%) 2 (40%) only R&D centres within factory • facility-specific emissions of CO from • Health & Safety: the 44 factories over which 2 sites included electricity consumption have been amended we had operational control during 2005, for 2000-2003 using updated country-level including our new factory in Russia which data provided by the International Energy Although we are confident in the overall INDEPENDENT ASSURANCE opened during 2005 Agency in 2005. In the absence of 2004 and reliability of the data and information reported, URS Verification Limited (URSVL) has provided • Social: all Group companies and facilities 2005 country-level data, a five-year average we recognise that some of these data are independent assurance over information and (1999 - 2003) has been used for 2003 and subject to a degree of uncertainty that relates data in this report. For their scope and opinion • Economic: all Group companies and facilities, excluding (see Basis of 2004. This change causes the CO2 emissions to, for example: see page 23. previously reported for 2000 - 2004 to Consolidation on page 17 of our Annual • potentially different interpretation of The economic data disclosed in this report on reduce slightly Report 2005, at www.reckittbenckiser.com). reporting guidelines at a local, site level pages 1 and 4, and the social data on employee Data on our greenhouse gas emissions were • increases have been made to the volume of and global, Group level numbers and remuneration on page 14, total waste previously reported for 2000 - are taken from the Company’s Annual Report calculated in line with The GHG Protocol • inherent limitations in methods and 2004, due to corrections to historical waste & Accounts 2001–2005, which are subject to Corporate Accounting and Reporting Standard measurement techniques used to determine volume at Wolcott in the USA independent audit and are available at: (2004). We have additionally taken account of environmental and health & safety data, www.reckittbenckiser.com the global warming potential of methane and • minor amendments have been made to including calculations of consumer unit nitrous oxide emissions from energy use, in line previous years’ water discharges for our (CU) production levels and working hours URSVL and PricewaterhouseCoopers LLP (PwC) with the Intergovernmental Panel on Climate facility in Toronto in Canada; this does not at a site level provided independent assurance/review of our Change (IPCC) Guidelines for National affect Group totals, except for a slight five previous Sustainability/Environmental Greenhouse Gas Inventories (1996). reduction in 2002 data previously reported Reports, for 2000–2004, which are available at: www.reckittbenckiser.com 21 FURTHER INFORMATION

GLOSSARY AND CONTACT DETAILS

BIODIVERSITY: biological diversity. The CUSTOMERS: the companies to whom HUMAN RIGHTS: the universal rights For further information on Reckitt variety of living things; the different plants, we sell our products. outlined in the United Nations’ Universal Benckiser please visit our web site at: animals and micro-organisms, the genes they Declaration of Human Rights, such as the rights www.reckittbenckiser.com contain and the ecosystems of which they ECONOMIC: relating to the economy to life, liberty and security of person, equality If you have any comments or queries on this are a part. (the system of production, distribution and before the law and freedom of association. report, please contact: consumption of goods and services).

CARBON DIOXIDE (CO2): a naturally PERFORMANCE: level of benefit or impact, occurring gas, which is also a by-product of ENVIRONMENT: surroundings, including air, particularly over time. burning fossil fuels, biomass burning, land-use water, land, natural resources, flora, fauna, changes and industrial processes. It is the humans and their interactions. RISK: uncertainty, including both potential principal greenhouse gas being emitted by threats and potential opportunities. human activities. ENVIRONMENTAL ASPECT: an element of an organisation’s activities, products or services SEQUESTRATION: increasing the carbon CLIMATE CHANGE: the term commonly that can interact with the environment to cause content of a carbon pool other than the used for the human-induced (anthropogenic) an environmental impact or benefit. atmosphere, such that more carbon is flowing changes in the earth’s climate that are generally in to it than out of it over a given time period Edward Butt agreed to be presently occurring, largely as FORESTATION: the conversion of non- (i.e. such that it acts as a carbon sink). Environmental and Health & Safety Director a result of fossil fuel use. forested land to forested land through human Reckitt Benckiser plc activities (e.g. planting or seeding). SOCIETY: the general population and its Technically, climate change may be defined 103-105 Bath Road Afforestation is forestation on land that has not institutions, aside from government and as a statistically significant variation in either Slough, Berkshire, SL1 3UH been forested for a period of time (e.g. 50 business; including individuals, voluntary/ the average state or variability of the climate years); Reforestation is forestation on land that religious groups, schools/universities and non- (the prevailing environmental conditions was forested but that has been converted to governmental organisations (NGOs). Tel: +44 (0) 1753 217 800 resulting from the interactions of wind, water, non-forested land relatively recently (e.g. within Fax: +44 (0) 1753 446 415 and temperature), persisting for an extended less than 50 years). STAKEHOLDERS: those individuals and email: [email protected] period of time (e.g. decades or longer). groups that affect and/or are affected by the GREENHOUSE GASES: gaseous constituents Company and its activities. CONSUMERS: the persons who use our - both natural and human-made - of the Earth’s products, usually in the home. atmosphere that absorb infrared radiation STAKEHOLDER ENGAGEMENT: the process emitted from the Earth’s surface, the of interacting with stakeholder groups. CONSUMER UNIT (CU): the normal unit atmosphere and clouds. By absorbing infrared of our products purchased by a consumer radiation, these gases trap energy in the Earth’s SUPPLIER(S): third-party suppliers of goods (i.e. a single box, bag, bottle etc.). atmosphere and cause the greenhouse effect - and services. the trapping of heat in the lower atmosphere - CORPORATE RESPONSIBILITY: an and so influence the global climate. Water SUSTAINABILITY: the capacity for organisation’s responsibility to act in an vapour (H O), carbon dioxide (CO ), methane continuance in to the long-term future, environmentally, ethically and socially responsible 2 2 (CH ), and ozone (N O) are the primary environmentally, socially and economically. manner in conducting its activities (also known 4 2 greenhouse gases. It embodies the concept of balancing short- as Corporate Social Responsibility or CSR). term and long-term goals and benefits. 22 FURTHER INFORMATION

INDEPENDENT ASSURANCE STATEMENT

OBJECTIVES APPROACH OPINION Safety and environmental management and URS Verification Ltd (URSVL) has been URSVL has applied certain principles of the Reckitt Benckiser continues to implement performance monitoring within operations is more commissioned by Reckitt Benckiser to provide AA1000 Assurance Standard and associated programmes and initiatives focused on reducing established resulting in information on performance independent assurance of its Sustainability Report guidance. Assessing responsiveness to the negative environmental and social impacts trends being more accessible. In other areas, less 2005 (“the Report”). Key objectives of the stakeholders was not specifically included in the of its operations and products. There is clear performance data is available and activities and assurance programme included reviewing the: scope of the assessment. evidence that Reckitt Benckiser is seeking to case studies are used to indicate performance. influence others in environmental impact thinking As programmes in these other areas develop, • Materiality and completeness of the A sampling strategy was adopted which built on and to respond to the expectations of establishing performance indicators and targets will sustainability information reported, including last year’s assurance programme which comprised stakeholders. enable more complete disclosure of performance. the accuracy of most claims and information; interviews with six managers and visits to four sites. The scope of this year’s assurance There has been significant progress in Is the data contained in the report accurate? • Appropriateness and implementation of programme comprised: implementing the GMS, particularly in Asia. Processes for environment and safety data collection group systems and processes for sustainability continue to be expanded and improved. There is a management; • Seven interviews with Reckitt Benckiser Does Reckitt Benckiser understand and report well established validation process for environmental management personnel at Group, Area, and on its key sustainability issues and impacts? • Robustness of data reporting systems for social and safety data, at Group level, although site level Operational level covering the company’s Risk management appears to be an integral part and environmental data; and processes sometimes appeared limited. strategy and approach to the management of business decision-making with sustainability • Accuracy of safety and environmental data and control of sustainability issues; issues generally reflected in the programmes Data collection and aggregation processes for at a sample of sites. in place. Based on management interviews, reporting safety and energy performance from • Reviewing relevant documents, including individuals are aware of the requirement to operations are robust and able to generate Responsibilities of Reckitt Benckiser testing data management tools, checking claims manage key sustainability issues, within their areas Management and the Assurors accurate data. No significant variances were made against requested available evidence; and of responsibility. Recent initiatives also The information contained in the Report is the identified during our assessment in these areas. demonstrate that Reckitt Benckiser is considering sole responsibility of the Executive Committee • Visits to four manufacturing sites, identified However, variances in reported waste data were impacts beyond its operational boundaries. of Reckitt Benckiser. This assurance statement by URSVL as being significant contributors to identified, resulting in a material variance in the While Reckitt Benckiser generally understands its represents the independent opinion of URSVL and regionally representative of Reckitt total waste data reported. The most significant key sustainability risks and challenges, this in relation to the Report. URSVL was not involved Benckiser’s sustainability footprint; which were variance was due to the omission of a waste stream understanding is not always fully reported. in the preparation of any material included in Guenes (Spain), Chartres (France), Wolcott at one of the sites visited. Identified variances have There are opportunities to report more fully on this report. (USA), and Shashi JingZhou (China). been corrected in the reported data set. sustainability challenges and how the organisation Activities undertaken during the site visits included SUGGESTIONS FOR IMPROVEMENT URSVL has carried out this assurance by checking responds to these. samples of data, information and documents that reviewing processes in place for site level data Our feedback report to Reckitt Benckiser’s Does the report provide a complete, fair and have been made available on request to URSVL collection, management and reporting; obtaining management contains suggestions for the balanced representation of Reckitt Benckiser’s by Reckitt Benckiser. Accordingly, URSVL has not an overview of some of the key site-level continuous improvement of the company’s sustainability issues and how they are controlled sustainability performance? reporting systems and processes. checked or reviewed all of Reckitt Benckiser's This report fairly reflects Reckitt Benckiser’s data, information and documents that contribute and managed; reviewing processes for site level assurance of compliance with the Group’s Global sustainability programmes and performance. to the Report. This assurance statement provided However, increased information on social and by URSVL is not intended to be used as advice or Manufacturing Standard (GMS); and reviewing internal validation processes for safety and ethical issues such as occupational health, bribery Sally Vivian as the basis for any decisions, including, without and corruption, employee relations, responsible limitation, financial or investment decisions. environmental data reported. In addition, detailed For and on behalf of URS Verification Ltd verification was undertaken of reported safety, marketing and human rights would enhance the London, June 2006 energy consumption and waste disposal data. completeness and balance of the report. 23 RECKITT BENCKISER PLC 103-105 Bath Road Slough, Berkshire SL1 3UH United Kingdom www.reckittbenckiser.com

NOTE Guidelines we have taken account • Sustainability Reporting Guidelines, of in preparing this report include: Global Reporting Initiative (GRI), 2002 • Environmental Key Performance • Health & Safety in Annual Reports, Indicators – Reporting Guidelines for Health & Safety Commission (HSC), UK Business, Department for 2001 Environment, Food & Rural Affairs • General Guidelines on Environmental (DEFRA), 2006 Reporting, Department for • Reporting Standard 1: Operating & Environment, Food & Rural Affairs Financial Review (OFR RS1), (DEFRA), 2001 Accounting Standards Board (ASB), • Towards a Generally Accepted 2005 Framework for Environmental • Risk & Opportunity: Best Practice in Reporting, European Federation Non-financial Reporting, Sustainability, of Accountants (FEE), 2000 2004 • AA1000 Framework: standard, • AA1000 Assurance Standard, Institute guidelines and professional of Social & Ethical Accountability qualification – An exposure draft, (AccountAbility), 2003 Institute of Social & Ethical Accountability (AccountAbility), 1999 • Indicators that Count: social and environmental indicators, a model • ISO 14031 Environmental for reporting impact, Business in the Performance Evaluation Guidelines, Community (BitC), 2003 1999

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