Sustainable Growth

Total Page:16

File Type:pdf, Size:1020Kb

Sustainable Growth Sustainable Growth CapitaMalls Asia Limited Annual Report 2013 (Incorporated in the Republic of Singapore with limited liability) (Singapore Stock Code: JS8) (Hong Kong Stock Code: 6813) Sustainable Growth CapitaMalls Asia Limited (CMA) is focused on delivering stable returns through developing, owning, operating and enhancing shopping malls in Singapore, China, Malaysia, Japan and India. Through a sustainable and integrated business model underpinned by strong recurring income, we are well-positioned to ride on the growth of consumption in Asia. Leveraging on our strong management, execution capabilities and rich pool of talent, CMA continues to extend our leadership in shopping malls across the region. Clarity Clarity enables us to enhance organisational performance through operational excellence and efficiencies. Corporate Profile 2 Contents Financial Highlights FY 2013 3 Letter to Shareholders 4 Year in Brief 2013 10 Awards & Accolades 12 Our Business Structure 13 Our Property Interests 14 Corporate Governance Portfolio & Sustainability Details Board of Directors 18 Portfolio Details 90 Senior Management 30 Corporate Governance 33 Finanical Enterprise Risk Management 54 Statements Investor & Media Relations 57 Directors’ Report 102 Corporate Social Responsibility 60 Statement by Directors 114 People & Talent Management 63 Independent Auditors’ Report 115 Business Statements of Review Financial Position 117 Business Review Income Statements 118 – Singapore 66 Statements of – China 68 Comprehensive Income 119 – Malaysia 70 Consolidated Statements of Changes in Equity 120 – Japan 72 Statements of Changes – India 74 in Equity 122 Financial Review & Consolidated Statements Capital Management 76 of Cash Flows 123 5-Year Financial Summary 84 Notes to Financial Economic Value Added Statements 125 Statements 86 Value Added Statements 87 Appendix Supplemental Information 205 Shareholding Statistics 212 Notice of Annual General Meeting 214 Proxy Form 223 Corporate Information 1 Corporate Profile CMA is one of the largest listed shopping mall developers, owners and managers in Asia by total property value of Vision assets and geographic reach. CMA has an integrated shopping mall business model encompassing retail real To be Asia’s leading mall developer, owner and manager. estate investment, development, mall operations, asset management and fund management capabilities. It has interests in and manages a pan-Asian portfolio of 105 shopping malls across 53 cities in the five countries of Singapore, China, Malaysia, Japan and India, with a total Mission property value of approximately S$34.3 billion and a total GFA of approximately 98.5 million sq ft. To constantly innovate, achieve sustainable growth and create value through acquisition, development and management of our Shopping malls in the portfolio include ION Orchard and retail platforms. Plaza Singapura – which are located in one of the world’s most famous shopping streets, Orchard Road – Raffles City For Investors: Singapore and Clarke Quay in Singapore. Our landmark Deliver sustainable total returns shopping malls in China are CapitaMall Crystal in Beijing, For Tenants: Hongkou Plaza in Shanghai and Raffles City Shanghai; and Create profitable opportunities CapitaMall Jinniu in Chengdu. The portfolio also includes Gurney Plaza in Penang, Malaysia; Olinas Mall in Tokyo, Japan; For Shoppers: as well as Forum Value Mall in Bangalore, India. Create delightful shopping and lifestyle experiences CMA’s principal business strategy is to invest in, develop and For Employees: manage a diversified portfolio of real estate used primarily Provide opportunities to realise personal potential and achieve for retail purposes in Asia, and to strengthen its market position professional growth as a leading developer, owner and manager of shopping malls For Community: in Asia. Promote social responsibility and environmental sustainability Japan China India Malaysia Singapore 2 Clarity CapitaMalls Asia Limited Annual Report 2013 Financial Highlights FY 2013 Financial Profit After Tax & Revenue Under Performance Minority Interest (PATMI) +9.9% Management +17.0% FY 2013 S$600.0m S$2.1b Total Net Asset Value Total Revenue (NAV) +10.4% +5.3% S$7.2b S$380.4m Highlights of FY 2013 98.5 S$34.3 105 million sq ft billion malls BY TOTAL GFA (%) BY PROPERTY VALUE (%) BY NUMBER OF MALLS Singapore 14.8 Singapore 45.0 Singapore 20 China 70.4 China 47.3 China 62 Malaysia 5.6 Malaysia 4.5 Malaysia 6 Japan 2.5 Japan 2.0 Japan 8 India 6.7 India 1.2 India 9 Shopper Traffic & Singapore 1 China 2 M alaysia 3 Japan 4 India Tenants’ Sales shopper traffic shopper traffic shopper traffic shopper traffic shopper traffic +2.4% +2.2% (2.5%) +3.4% +6.1% tenants’ sales tenants’ sales tenants’ sales tenants’ sales tenants’ sales +3.2% +10.1% – +6.0% +4.4% Growth figures are for malls opened before 1 January 2012. 1 Excludes JCube, The Star Vista, Westgate and Bedok Mall. 2 Excludes three master leased malls under CRCT. Excludes tenants’ sales from supermarkets and department stores. 3 Point of sales system not ready. 4 For Vivit Minami-Funabashi and Chitose Mall only. 3 Letter to Shareholders The Group will remain focused on sharpening its execution and growing its underlying recurring income while continuing to deepen its presence in key gateway cities and ride on Asia’s consumption growth. With a strong balance sheet and pipeline of malls under development, CMA will continue to perform on a sustainable growth trajectory. (Left) Lim Beng Chee, Chief Executive Officer | (Right) Ng Kee Choe, Chairman 4 Clarity CapitaMalls Asia Limited Annual Report 2013 DEAR SHAREHOLDERS, Singapore CMA maintained its market S$600.0m CapitaMalls Asia (CMA) delivered leadership in Singapore through Profit After a strong set of results for 2013 its portfolio of 20 malls. For malls Tax And Minority despite the volatile macro that opened prior to 2012, tenants’ environment. The Group leveraged sales per square foot increased Interests its operational excellence, growth by a healthy 3.2% while same mall For the year ended pipeline and financial strength net property income grew by a 31 December 2013, to further build its scale and stronger 4.5% compared to the the Group posted profit strengthen its market positions previous year. after tax and minority in key cities. CMA now owns and interests (PATMI) of manages 105 shopping malls CMA also opened two malls S$600.0 million, a 9.9% across Singapore, China, Malaysia, that were highly anticipated growth over 2012. Japan and India, of which 85 are in 2013. Westgate in Jurong operational and the remaining Gateway opened with about 20 are under development. 90.0% committed occupancy. As a premier family and lifestyle KEY FINANCIAL HIGHLIGHTS mall, Westgate brings city centre For the year ended 31 December shopping to the west of Singapore. 2013, the Group posted profit Bedok Mall, which opened with full after tax and minority interests occupancy, is the first major mall in (PATMI) of S$600.0 million, a 9.9% Singapore’s largest housing estate. S$ growth over 2012. Reflecting the Bedok Residences, the residential 2.2b New Investments strength of its underlying business, apartments above the mall, is on operating PATMI increased 40.1% track for completion by 2015. The Group acquired to S$246.3 million. The Group’s stakes in four shopping net tangible assets (NTA) per CMA’s position in Singapore was malls in 2013 across share rose from S$1.67 to S$1.84. further strengthened with the Singapore and China Including the total dividends paid acquisition of Project Jewel at with a total investment out, the total growth in NTA in Changi Airport through a 49:51 commitment of more than S$2.2 billion to 2013 was 12.2%. joint venture with Changi Airport strengthen its growth Group. With a total gross floor area pipeline. FOCUS ON CORE MARKETS (GFA) of 1,443,000 square feet and OF SINGAPORE, CHINA total development cost of about AND MALAYSIA S$1.47 billion, this iconic mixed-use The Group’s long-term strategy development will comprise facilities is to focus on cities and regions for airport operations, indoor in its core markets of Singapore, gardens, leisure attractions, retail China and Malaysia. The Group offerings, hotel facilities and a car acquired stakes in four shopping park, all under one roof. It will be a malls in 2013 across Singapore “must visit” destination for tourists, S$ 1,004.3m and China with a total investment transiting airport passengers and Cash Position commitment of more than Singapore residents when it is S$2.2 billion to strengthen completed in 2018. CMA ended the year with its growth pipeline. S$1,004.3 million cash, China maintaining a healthy Total assets under management, CMA presently has a portfolio of balance sheet and including the three listed real 62 shopping malls across 37 cities liquidity position with a estate investment trusts (REITs) in China, with a total GFA of 69.4 net debt to total assets ratio, on an effective and six private funds that CMA million square feet. Of these, 51 basis, of 36.0%. manages, reached S$25.3 billion malls are operational and 11 under as at 31 December 2013. development. In 2013, tenants’ 5 Letter to Shareholders sales increased by a strong 13.2% CMA started construction of into CapitaMalls China while same mall net property Melawati Mall in October. Located Development Fund III. income grew by 13.1% compared on prime commercial land in to 2012. Taman Melawati north-east of The Directors are pleased to Kuala Lumpur, Melawati Mall is propose a final dividend of 1.75 CMA successfully opened two a 50:50 joint venture with Sime Singapore cents a share for malls in 2013, both in Chengdu. Darby Property. It is the Group’s FY 2013. Including the interim They are CapitaMall Meilicheng first greenfield development dividend of 1.75 Singapore cents and the second phase of in Malaysia and is targeted for a share declared in July 2013, CapitaMall Jinniu.
Recommended publications
  • Rev-Up @ Orchard 2010 17 – 26 September Ten Days of Celebratory Events Happening on Orchard Road During the Grand Prix Season Singapore (GPSS) 2010
    Orchard Road Business Association – For Immediate Release MEDIA RELEASE Rev-Up @ Orchard 2010 17 – 26 September Ten days of celebratory events happening on Orchard Road during the Grand Prix Season Singapore (GPSS) 2010 Singapore, 31 August 2010 – Visitors to Singapore from 17 – 26 September 2010 can look forward to a host of celebratory events and activities on Orchard Road that promise to add to the adrenaline rush as the 2010 FORMULA 1 SINGTEL SINGAPORE GRAND PRIX speeds into town. Along Orchard Road, quality lifestyle and entertainment events have been lined up by the Orchard Road Business Association and its members. Said Mrs Sng Ngoi May, Chairman of Orchard Road Business Association, ‘Orchard Road is a shopping haven and lifestyle destination rolled into one, attracting many visitors during the Grand Prix Season Singapore. To jointly celebrate the Grand Prix festivities, Orchard Road has lined-up nightly digital lights shows modelled after Nuit Blanche in Paris. Our shopping malls will also be coming together to reward shoppers with the opportunity to redeem limited edition Grand Prix Season Singapore 2010 gifts.’ Digital Nights @ Orchard - a unique visual art and new media show during GPSS Singapore’s most famous shopping strip will set the stage for the first edition of Digital Nights @ Orchard. From 17 - 26 September, internationally renowned artists like Bertrand Planes and Visual System will add a unique touch to this showcase of visual and digital arts at night, a first in the region. Starting from 7.30pm daily, Digital Nights @ Orchard will offer shoppers and visitors outdoor attractions combining new media and art at their best in Mandarin Gallery, TANGS, Paragon, and along the public walkways of Ngee Ann City.
    [Show full text]
  • Participating Merchants
    PARTICIPATING MERCHANTS PARTICIPATING POSTAL ADDRESS MERCHANTS CODE 460 ALEXANDRA ROAD, #01-17 AND #01-20 119963 53 ANG MO KIO AVENUE 3, #01-40 AMK HUB 569933 241/243 VICTORIA STREET, BUGIS VILLAGE 188030 BUKIT PANJANG PLAZA, #01-28 1 JELEBU ROAD 677743 175 BENCOOLEN STREET, #01-01 BURLINGTON SQUARE 189649 THE CENTRAL 6 EU TONG SEN STREET, #01-23 TO 26 059817 2 CHANGI BUSINESS PARK AVENUE 1, #01-05 486015 1 SENG KANG SQUARE, #B1-14/14A COMPASS ONE 545078 FAIRPRICE HUB 1 JOO KOON CIRCLE, #01-51 629117 FUCHUN COMMUNITY CLUB, #01-01 NO 1 WOODLANDS STREET 31 738581 11 BEDOK NORTH STREET 1, #01-33 469662 4 HILLVIEW RISE, #01-06 #01-07 HILLV2 667979 INCOME AT RAFFLES 16 COLLYER QUAY, #01-01/02 049318 2 JURONG EAST STREET 21, #01-51 609601 50 JURONG GATEWAY ROAD JEM, #B1-02 608549 78 AIRPORT BOULEVARD, #B2-235-236 JEWEL CHANGI AIRPORT 819666 63 JURONG WEST CENTRAL 3, #B1-54/55 JURONG POINT SHOPPING CENTRE 648331 KALLANG LEISURE PARK 5 STADIUM WALK, #01-43 397693 216 ANG MO KIO AVE 4, #01-01 569897 1 LOWER KENT RIDGE ROAD, #03-11 ONE KENT RIDGE 119082 BLK 809 FRENCH ROAD, #01-31 KITCHENER COMPLEX 200809 Burger King BLK 258 PASIR RIS STREET 21, #01-23 510258 8A MARINA BOULEVARD, #B2-03 MARINA BAY LINK MALL 018984 BLK 4 WOODLANDS STREET 12, #02-01 738623 23 SERANGOON CENTRAL NEX, #B1-30/31 556083 80 MARINE PARADE ROAD, #01-11 PARKWAY PARADE 449269 120 PASIR RIS CENTRAL, #01-11 PASIR RIS SPORTS CENTRE 519640 60 PAYA LEBAR ROAD, #01-40/41/42/43 409051 PLAZA SINGAPURA 68 ORCHARD ROAD, #B1-11 238839 33 SENGKANG WEST AVENUE, #01-09/10/11/12/13/14 THE
    [Show full text]
  • Stay Fit & Feel Good Memorable Events at The
    INTEGRATED DINING DESTINATION SINGAPORE ISLAND MAP STAY FIT & FEEL GOOD Food warms the soul and we promise that it is always a lavish gastronomic experience Relax after a day of conference meeting or sightseeing. Stay in shape at our 24-hour gymnasium, at the Grand Copthorne Waterfront Hotel. have a leisurely swim in the pool, challenge your travel buddies to a game of tennis or soothe your muscles in the outdoor jacuzzi. MALAYSIA SEMBAWANG SHIPYARD NORTHERN NS11 Pulau MALAYSIA SEMBAWANG SEMBAWANG Seletar WOODLANDS WOODLANDS SUNGEI BULOH WETLAND CHECKPOINT TRAIN CHECKPOINT RESERVE NS10 ADMIRALTY NS8 NS9 MARSILING WOODLANDS YISHUN SINGAPORE NS13 TURF CLUB WOODLANDS YISHUN Pulau SARIMBUN SELETAR RESERVOIR EXPRESSWAY Punggol KRANJI NS7 Barat KRANJI Pulau BUKIT TIMAH JALAN Punggol NS14 KHATIB KAYU Timor KRANJI Pulau Pulau LIM CHU KANG RESERVOIR SELETAR PUNGGOL Serangoon Tekong KRANJI SINGAPORE RESERVOIR PUNGGOL (Coney Island) WAR ZOO AIRPORT Pulau Ubin MEMORIAL NEE LOWER SELETAR NE17 SOON RESERVOIR PUNGGOL Punggol EXPRESSWAY UPPER NIGHT TAMPINES EXPRESSWAY (TPE) LRT (PG) NS5 SAFARI SELETAR YEW TEE RESERVOIR MEMORABLE EVENTS AT THE WATERFRONT (SLE) SERANGOON NE16 RESERVOIR Bukit Panjang SENGKANG RIVER Sengkang LRT (BP) SAFARI With 33 versatile meeting rooms covering an impressive 850 square metres, SENGKANG LRT (SK) CAFHI JETTY NS4 CHOA CHU YIO CHU CHOA CHU KANG KANG CHANGI the Waterfront Conference Centre truly offers an unparalleled choice of meeting KANG NE15 PASIR NS15 BUANGKOK VILLAGE EASTERN DT1 BUKIT YIO CHU KANG TAMPINES EXPRESSWAY (TPE) BUKIT PANJANG (BKE) RIS Boasting a multi-sensory dining experience, interactive Grissini is a contemporary Italian grill restaurant spaces with natural daylight within one of the best designed conference venues PANJANG HOUGANG (KPE) EW1 CHANGI PASIR RIS VILLAGE buffet restaurant, Food Capital showcases the best specialising in premium meats and seafood prepared in DT2 LOWER NS16 NE14 in the region.
    [Show full text]
  • One-North-Eden-Brochure.Pdf
    BE ONE WITH NATURE REDISCOVER EDEN IN ONE THE ICONIC ONE-NORTH SINGAPORE’S FIRST FULLY-INTEGRATED WORK-LIVE-PLAY- LEARN HUB Master planned by Zaha Hadid Architects and developed by JTC Corporation, one-north is a vibrant research and business hub that serves as the ideal destination for the brightest minds, creative start- ups and tech-savvy businesses. Located within one-north, One-North Eden— THE FIRST RESIDENTIAL-CUM-COMMERCIAL DEVELOPMENT IN 14 YEARS— is the perfect location for your dream home. With its excellent connectivity, green spaces, and yield potential, it is one rare opportunity not to be missed. One North Masterplan by Zaha Hadid Architects THE MASTERPIECE: PART OF THE ONE-NORTH MASTER PLAN O N E For Illustration Only NAVIGATE WITH EASE FROM ONE O Fusionopolis N One E FUSIONOPOLIS WEST COAST Vivo City Marina Bay Sands MEDIAPOLIS Fusionopolis Two Timbre+ ORCHARD Sentosa National ACS Park Avenue Rochester MacRitchie Reservoir Park University (Independent) The Metropolis of Singapore Singapore CENTRAL BUSINESS DISTRICT (NUS) The Star Vista MOE Building CC23 Keppel Bay NTU@one-north one-north one-north Park Anglo-Chinese MRT Rochester Mall Junior College Holland Village INSEAD Asia CC22/EW21 Nucleos Campus Buona Vista BIOPOLIS ESSEC Business Interchange School Fairfield Methodist Singapore Primary & Polytechnic Secondary Schools For Illustration Only ONE VIBRANT ONE HOLISTIC COMMUNITY OF LIFESTYLE LIKE-MINDED AWAITS YOU PROFESSIONALS & Located at the epicentre of Southeast Asia’s research and development ENTREPRENEURS laboratories, info-communications, media, science and engineering of cutting-edge industries, One-North Eden provides a lively and ideal environment for innovative minds to congregate, collaborate, create, and connect.
    [Show full text]
  • Participating Merchants Address Postal Code Club21 3.1 Phillip Lim 581 Orchard Road, Hilton Hotel 238883 A|X Armani Exchange
    Participating Merchants Address Postal Code Club21 3.1 Phillip Lim 581 Orchard Road, Hilton Hotel 238883 A|X Armani Exchange 2 Orchard Turn, B1-03 ION Orchard 238801 391 Orchard Road, #B1-03/04 Ngee Ann City 238872 290 Orchard Rd, 02-13/14-16 Paragon #02-17/19 238859 2 Bayfront Avenue, B2-15/16/16A The Shoppes at Marina Bay Sands 018972 Armani Junior 2 Bayfront Avenue, B1-62 018972 Bao Bao Issey Miyake 2 Orchard Turn, ION Orchard #03-24 238801 Bonpoint 583 Orchard Road, #02-11/12/13 Forum The Shopping Mall 238884 2 Bayfront Avenue, B1-61 018972 CK Calvin Klein 2 Orchard Turn, 03-09 ION Orchard 238801 290 Orchard Road, 02-33/34 Paragon 238859 2 Bayfront Avenue, 01-17A 018972 Club21 581 Orchard Road, Hilton Hotel 238883 Club21 Men 581 Orchard Road, Hilton Hotel 238883 Club21 X Play Comme 2 Bayfront Avenue, #B1-68 The Shoppes At Marina Bay Sands 018972 Des Garscons 2 Orchard Turn, #03-10 ION Orchard 238801 Comme Des Garcons 6B Orange Grove Road, Level 1 Como House 258332 Pocket Commes des Garcons 581 Orchard Road, Hilton Hotel 238883 DKNY 290 Orchard Rd, 02-43 Paragon 238859 2 Orchard Turn, B1-03 ION Orchard 238801 Dries Van Noten 581 Orchard Road, Hilton Hotel 238883 Emporio Armani 290 Orchard Road, 01-23/24 Paragon 238859 2 Bayfront Avenue, 01-16 The Shoppes at Marina Bay Sands 018972 Giorgio Armani 2 Bayfront Avenue, B1-76/77 The Shoppes at Marina Bay Sands 018972 581 Orchard Road, Hilton Hotel 238883 Issey Miyake 581 Orchard Road, Hilton Hotel 238883 Marni 581 Orchard Road, Hilton Hotel 238883 Mulberry 2 Bayfront Avenue, 01-41/42 018972
    [Show full text]
  • Retail Savills Research
    Singapore – May 2019 MARKET IN MINUTES Retail Savills Research Savills team Please contact us for further information SINGAPORE Marcus Loo CEO, Singapore +65 6415 3893 [email protected] Sulian Claire Executive Director Retail & Lifestyle +65 6415 3880 [email protected] Retail vacancies climb to record high of 8.7% RESEARCH Activity-based and multi-concept retailers continue to expand their retail Alan Cheong Executive Director footprint. Singapore +65 6415 3641 • On the back of improved hiring levels and Chinese New • Although multi-faceted challenges confront retailers, [email protected] Year festive spending, retail sales (excluding motor vehicles) the relative lack of supply in Orchard Area will keep rents Simon Smith improved 4.9% year-on-year (YoY) in January, but were stable while prime suburban malls should experience Senior Director down 10.9% YoY in February from their sales peak a year ago. slightly better prospects arising from their pull within their Asia Pacifi c respective catchment areas. +852 2842 4573 • Other than Orchard and Fringe Areas, net take-up of retail [email protected] space declined across the board, pushing up the island-wide MCI (P) No. 090/08/2018 Company Reg No. 198703410D vacancy level to a high of 8.7% in Q1/2019. “ The lower tourist spend on Savills plc • In Orchard Area, the limited new supply along the shopping Savills is a leading global real retail and F&B will goad more estate service provider listed on belt held prime monthly rents unchanged at S$29.90 per sq the London Stock Exchange.
    [Show full text]
  • Thursday Friday Saturday Sunday International Plaza 11Am
    PHARMACY DISPENSING HOURS 11 Feb 12 Feb 13 Feb 14 Feb STORE_NAME (Eve) (Day 1) (Day 2) (Day 3) Thursday Friday Saturday Sunday International Plaza 11am - 4pm Close Close As Usual Hong Leong Building No Pharmacy Marina Square 11am - 4pm Tele 12pm-8pm Tele 12pm-8pm As Usual Raffles City 11am - 4pm 10am-9pm 10am-9pm As Usual Marina Bay Financial Centre 11am - 4pm Close Close As Usual Asia Square No Pharmacy Amara 100Am No Pharmacy Suntec City No Pharmacy Tiong Bahru Plaza 11am - 4pm 10am-9pm 10am-9pm As Usual Funan No Pharmacy Income At Raffles No Pharmacy Great World City 11am - 4pm 10am-9pm 10am-9pm As Usual Artra No Pharmacy United Square 11am - 4pm Tele 12pm-8pm 12pm-8pm As Usual Junction 8 Shopping Tele 10am-6pm Tele 12pm-8pm Tele 12pm-8pm As Usual Novena Square 11am - 4pm 10am-9pm 10am-9pm As Usual Toa Payoh (Hdb) 11am - 4pm 10am-9pm 10am-9pm As Usual Braddell No Pharmacy Bishan St 22 No Pharmacy Ang Mo Kio Hub No Pharmacy Causeway Point 11am - 4pm 10am-9pm 10am-9pm As Usual Sembawang Shopping Centre No Pharmacy Ite Amk No Pharmacy Sun Plaza No Pharmacy Northpoint City 11am - 4pm Tele 12pm-8pm 10am-9pm As Usual Thomson Plaza No Pharmacy Hougang Green Shopping No Pharmacy Rivervale Mall No Pharmacy Hougang Mall 11am - 4pm Tele 12pm-8pm Tele 12pm-8pm As Usual Hougang Street 21 No Pharmacy Punggol Plaza No Pharmacy Serangoon Garden No Pharmacy Lor Ah Soo Hougang A No Pharmacy Hougang 1 No Pharmacy The Seletar Mall No Pharmacy Waterway Point 11am - 4pm Tele 12pm-8pm 10am-9pm As Usual Compass One 11am - 4pm 10am-9pm 10am-9pm As Usual Tampines
    [Show full text]
  • ANNEX a the Singapore Tourism Awards 2021 Finalists
    ANNEX A The Singapore Tourism Awards 2021 Finalists Customer Service Excellence Category Finalist Mr Calantog Gain Mark Olmedo Certis Cisco Aviation Security Pte Ltd Mr Han Jun Certis Cisco Aviation Security Pte Ltd Customer Service Excellence for Attractions Ms Limbaring Irene Grace Yonson Certis Cisco Aviation Security Pte Ltd Ms Nur Iyliani Binte Razali Sentosa Development Corporation Ms Freida Ng Li Qi Quincy Hotel, Far East Hospitality Ms Sofia Muju Franklin Rendezvous Hotel Singapore Customer Service Excellence for Mr Suresh Kumar Hotels Amara Sanctuary Resort Sentosa and Amara Singapore, Amara Holdings Ms Yong Ching Yi Yvette The Seacare Hotel, Seacare Co-operative Ltd Customer Service Excellence for Mr Ashley David Towpich Food and Beverage Resorts World Sentosa Page 1 of 9 Ms Marie Abegail Jumao-as RC Hotels, Fairmont Singapore Mr Ryan Haque Doulay Sofitel Singapore Sentosa Resort and Spa Ms Sobresida Gina Lubos 25 Degrees Burgers & Liquor Bar, GCH Pte Ltd Mr Abdul Qadir Bin Minhat Resorts World Sentosa Ms Chansey Tan Hui Ting Customer Service Excellence for Resorts World Sentosa Retail Mr Goh Qi Zhen Lagardère Travel Retail Singapore Mr Muhammad Azhar Bin Mohd Zulkifli Resorts World Sentosa Ms Gowri D/O Veren SMRT Trains Ms Joy Rajagopal Customer Service Excellence for SMRT Trains Transport Mr Subramaniam S/O Rajoo SMRT Roads Mr Voon Boon Hin SMRT Roads Customer Service Excellence for Mr Colin Goh Zhen Yu Tourist Guiding Let’s Go Tour Singapore Page 2 of 9 Mr Darius Phee Monster Day Tours, Woopa Travels Mr Robin Loh Let’s Go Tour Singapore Mr Tan Jun Wei (Jeff) Monster Day Tours, Woopa Travels Page 3 of 9 Experience Excellence (Leisure) Category Finalist Canopy Park, Jewel Changi Airport Jewel Changi Airport Kiztopia Kiztopia Pte Ltd Outstanding Attraction Experience National Gallery Singapore National Gallery Singapore S.E.A.
    [Show full text]
  • Capitamalls Asia Limited 凱德商用產業有限公司
    The Singapore Exchange Securities Trading Limited, Hong Kong Exchanges and Clearing Limited and The Stock Exchange of Hong Kong Limited take no responsibility for the contents of this announcement, make no representation as to its accuracy or completeness and expressly disclaim any liability whatsoever for any loss howsoever arising from or in reliance upon the whole or any part of the contents of this announcement. CAPITAMALLS ASIA LIMITED * 凱德商用產業有限公司 (Singapore Company Registration Number: 200413169H) (Incorporated in the Republic of Singapore with limited liability) (Hong Kong Stock Code: 6813) (Singapore Stock Code: JS8) OVERSEAS REGULATORY ANNOUNCEMENT INSIDE INFORMATION This announcement is issued pursuant to Part XIVA of the Securities and Futures Ordinance (Cap. 571 of the Laws of Hong Kong) and Rules 13.09(2)(a) and 13.10B of the Rules Governing the Listing of Securities on The Stock Exchange of Hong Kong Limited. Please refer to the next page for the document which has been published by CapitaMalls Asia Limited (the “ Company ”) on the website of the Singapore Exchange Securities Trading Limited on 20 December 2013. BY ORDER OF THE BOARD CapitaMalls Asia Limited Choo Wei-Pin Company Secretary Hong Kong, 20 December 2013 As at the date of this announcement, the board of directors of the Company comprises Mr Ng Kee Choe (Chairman and non-executive director); Mr Lim Beng Chee as executive director; Mr Lim Ming Yan, Ms Chua Kheng Yeng Jennie and Mr Lim Tse Ghow Olivier as non-executive directors; and Mr Sunil Tissa Amarasuriya, Tan Sri Amirsham A Aziz, Dr Loo Choon Yong, Mrs Arfat Pannir Selvam, Mr Bob Tan Beng Hai and Professor Tan Kong Yam as independent non-executive directors.
    [Show full text]
  • Shopping Centre Tours ASIA-PACIFIC Monday, 21 October
    Shopping Centre Tours ASIA-PACIFIC Monday, 21 October SHOPPING CENTRE TOUR 1 Monday, 21 October | Meeting Time: 09:00 am | Meeting Point: Level 2 of Swissotel The Stamford ION Orchard is jointly owned and developed by two of Asia’s top property developers – CapitaLand (Singapore) and Sun Hung Kai Properties (Hong Kong). Since 2009, ION Orchard has been the premier lifestyle and must-visit shopping destination in Singapore. With about 650,000 sq ft of net lettable area spanning over eight levels of retail space, ION Orchard houses more than 290 tenants including key brands such as Louis Vuitton, Cartier, Dior, Patek Phillipe, Prada, Tiffany & Co etc. Situated at the heart of Singapore’s most popular shopping district, Orchard Road, ION Orchard is well connected to the Orchard MRT station and this will be further enhanced with the upcoming Thomson East Line in 2021. As of last year, ION Orchard has generated an annual footfall of over 60million. With its strategic location in the heart of Orchard Road, Paragon has established itself as a premier upscale shopping mall, targeting both tourists and locals, in search of luxury products and quality services. Paragon enjoys a steady footfall of over 18 million per year. Comprising seven storeys of retail space including a basement, the total Net Lettable Area is about 492,000 sq ft. With a total of about 300 tenants, Paragon is the choice mall to many international brands such as Gucci, Prada, Salvatore Ferragamo and Balenciaga. Key anchor tenants of the mall include Metro and Paragon Market Place. Paragon also houses Paragon Medical, a 14-storey tower, in addition to a three- storey tower which sits on top of the retail podium, with a total of 223,000 sq ft of medical suites and offices.
    [Show full text]
  • RETAIL THERAPY [email protected] Firming Retail Market Fundamentals Provide Optimism for 2019
    COLLIERS SEMI-ANNUAL RETAIL | SINGAPORE | RESEARCH | H2 2018 | 1 MARCH 2019 Tricia Song Director and Head | Research | Singapore +65 6531 8536 RETAIL THERAPY [email protected] Firming retail market fundamentals provide optimism for 2019 2018–23 Summary & H2 2018 Full Year 2019 Annual Average Recommendations > Any demand recovery is likely to be two- Singapore’s retail rents may have tiered, with higher demand for malls with sizable catchments and for ground-floor bottomed, even as near-term Demand retail space. -22,000 sq ft 1.56mn sq ft 669,000 sq ft vacancies remain elevated as brand new malls complete and compete. > Elevated new supply in 2018-2019 (est. 3.5% of stock) is well distributed across Singapore. > The government-backed Island-wide supply pipelines should taper off Supply 786,000 sq ft 1.35mn sq ft 569,000 sq ft remaking of Orchard Road over 2020-2023. may herald brighter Annual Average prospects for retailers and HOH/ YOY / Growth 2018–23 / landlords in 2019-2023. End H2 End 2019 End 2023 > We only cover ground floor rents. Ground- > Landlords should adopt a 2.0% 0.8% 1.0% digital-ready strategy, floor rents at Orchard Road and Regional Centres rose 1.4% and 0.4% respectively in diversified tenant mix, and 2018. We expect ground-floor rents to lead Rent SGD41.20* SGD41.55* SGD43.20* have adaptability for both recovery over 2018-2023. consumer and tenant needs. > Island-wide vacancy to improve in 2019- 1.2pp -0.5pp -0.3pp > Investors should seek strata- 2023 as front-loaded supply gets absorbed.
    [Show full text]
  • Updates on Local Situation and Heightened Alert to Minimise Transmission
    FOR IMMEDIATE REPORTING UPDATES ON LOCAL SITUATION AND HEIGHTENED ALERT TO MINIMISE TRANSMISSION The Multi-Ministry Taskforce (MTF) has been closely monitoring the local and global COVID-19 situation. The number of locally transmitted COVID-19 cases and unlinked community cases has continued to increase. This is concerning as the situation could quickly escalate if these cases are not contained swiftly and decisively. Update on Local Situation 2. We have detected several clusters of infections emerging in the past 2 weeks around (i) an ICA officer and his extended family, (ii) Tan Tock Seng Hospital (TTSH), (iii) Tuas South Community Care Facility, and (iv) Pasir Panjang Terminal. Most recently, we have an emerging cluster at Changi Airport Terminal 3 with a total of 46 cases to date. 3. To reduce the risk of any spread from undetected cases in the community, we have cast a wide net and taken swift action to detect, isolate, and ringfence any possible emerging transmissions to the community. We have carried out mass surveillance testing of persons with possible exposure to cases surrounding these clusters, such as TTSH patients and visitors who were at TTSH during the infectious period. Special testing operations have also been conducted to test port workers who had been deployed at Pasir Panjang Terminal, as well as workers at Changi Airport Terminals 1 and 3 and Jewel Changi Airport. Since 1 May 2021, we have also implemented additional pre-emptive measures to minimise interactions at both social settings and workplaces so as to break the chains of transmission to the community.
    [Show full text]