North West Service Report April 2020

1 North West Service Report April 2020 Service Availability

The SLA target sets a minimum of 99.7% availability for each customer, averaged over a 12 month rolling period

Periods of scheduled and emergency maintenance are discounted when calculating availability of services

Monthly and annual availabilities falling below 99.7% are highlighted

* Service has resilience - where an organisation retains connectivity during an outage period by means of a second connection, the outage is not counted against its availability figures

12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

Aquinas College * 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%

Aquinas College * 100% 100% 100% 100% 100% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99% >99.99%

Ashton Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Birkenhead Sixth Form College 100% 100% 100% 100% 100% 100% 100% 99.44% 100% 100% 100% 100% 99.95%

Blackburn College 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99%

Blackburn with Darwen Borough Council, North West 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99% Learning Grid

Blackpool and The Fylde College, South Building Annex 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99%

Bolton College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bolton Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99% Learning Grid

Bolton Metropolitan Borough Council, University of 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% <12 Months Manchester - Bolton SICT

Bolton Sixth Form College, Town Centre Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bridge College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Burnley College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Bury College 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99%

2 North West Service Report April 2020 12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

Bury Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99% Learning Grid

Bury Metropolitan Borough Council, Personal & 100% 100% 100% 100% 100% 100% 100% 100% 99.78% 100% 100% 100% 99.98% Community Development

Cardinal Newman College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Carmel College 100% 100% 100% 100% 100% 100% 100% 100% 99.98% 100% 100% 100% >99.99%

Cheadle and Marple Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Cheshire College - South and West, South Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College

Cheshire College - South and West, West Cheshire 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College

Cheshire East Council, Riverside Campus * 100% 100% 100% 100% 100% 100% 100% 100% 99.62% 100% 100% 100% 99.97%

City of Stoke-on-Trent Sixth Form College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

E-Act, Blackley Academy 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% <12 Months

E-Act, Oldham Academy 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Edge Hill University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Edge Hill University, Manchester 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Herefordshire, Ludlow and North Shropshire College, 0.00% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% <12 Months Netpath: Oswestry Campus - Folly Lane

Holy Cross College * 100% 99.09% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% 99.92%

Hopwood Hall College 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 100% 100% 99.90%

Hugh Baird College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Imperial War Museum, IWM North 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Jisc Commercial Limited, Pinnacom - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% <12 Months

3 North West Service Report April 2020 12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

Lancashire County Council, Personal & Community 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Development

Langdon College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Liverpool Hope University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Liverpool John Moores University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Loreto College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

LTE Group, * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Macclesfield College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Manchester Metropolitan University * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Manchester Metropolitan University, Film Archive 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Myerscough College 100% 100% 100% 100% 100% 99.90% 100% 100% 100% 100% 100% 100% >99.99%

Myerscough College, Additional Connection 100% 100% 100% 100% 100% 100% 99.95% 100% 100% 100% 100% 100% >99.99%

Natural Environment Research Council, National 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Oceanography Centre, Liverpool *

NCG, 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Nelson and Colne College, Accrington 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Nelson and Colne College, Nelson 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Newcastle and Stafford Colleges Group, Newcastle- 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% under-Lyme College

Oldham Metropolitan Borough Council, North West 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Learning Grid

Oldham Sixth Form College, Science Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Oldham Sixth Form College, Union Street West 100% 100% 100% 100% 99.96% 100% 100% 100% 100% 100% 100% 100% >99.99%

Preston College, via London Powergate 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

4 North West Service Report April 2020 12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

Preston College, via UCLAN 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99%

Priestley College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Reaseheath College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Regent College Limited 100% 100% 100% 100% 100% 100% 100% 100% 100% 97.77% 100% 100% 99.81%

Riverside College, Halton College Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Rochdale Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Royal Northern College of Music 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Runshaw College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City College, Pendleton Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City College, Walkden Sixth Form Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Salford City Council, North West Learning Grid 100% 100% 100% 100% 100% 100% 100% 99.60% 100% 99.85% 100% 100% 99.95%

SCMG Enterprises Limited, Museum of Science and 99.79% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.98% Industry Manchester

Seashell Trust 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Sir John Deane's College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Southport College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Southport College, 99.37% 100% 100% 100% 100% 100% 100% 100% 100% 99.93% 100% 100% 99.94%

Staffordshire University 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens College, Knowsley Community College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens College, Knowsley Community College - 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% <12 Months Institute of Advanced Manufacturing and Technology

St Helens Council, Lincoln House 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

5 North West Service Report April 2020 12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

St Helens Council, Personal & Community Development 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Helens Council, Town Hall 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St John Rigby RC Sixth Form College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

St Mary's College 100% 100% 100% 100% 100% 99.93% 100% 100% 100% 100% 100% 100% >99.99%

Stockport Metropolitan Borough Council * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Stoke-on-Trent College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Stoke-on-Trent College, Burslem Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Tameside College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Co-operative College 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 100% 100% 99.90%

The David Lewis Centre 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Education Training Collective, Redcar and Cleveland 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% College

The Education Training Collective, via Telecity Powergate 100% 100% 100% 100% 100% 100% 100% 96.63% 100% 100% 100% 100% 99.72%

The Liverpool Institute for Performing Arts 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Liverpool School of Tropical Medicine * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Open University, Manchester 100% 100% 100% 100% 100% 100% 100% 98.78% 100% 100% 100% 100% 99.90%

The College Group, 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The Group, Trafford College - 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Campus

The Trafford College Group, Trafford College - The 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Centre for Science and Technology

The * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

6 North West Service Report April 2020 12 Month Aug Service May 19 Jun 19 Jul 19 Sep 19 Oct 19 Nov 19 Dec 19 Jan 20 Feb 20 Mar 20 Apr 20 Rolling 19 Availability

The * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

The University of Manchester, Ahmed Iqbal Ullah Race 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% Relations Resource Centre

Trafford Council, North West Learning Grid * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

UK Research and Innovation, Daresbury Laboratory * 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 100% 100% 100% 100% <12 Months

University of Central Lancashire * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Chester 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Keele, University Campus * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Lancaster, Netpath Plus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Liverpool * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Salford * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

University of Salford, Media CIty 99.62% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97%

Warrington & Vale Royal College, Warrington Campus 100% 100% 100% 100% 100% 100% 98.79% 100% 100% 100% 100% 100% 99.90%

Wigan and Leigh College * 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Wigan and Leigh College, Leigh College Netpath Classic 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Winstanley College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Wirral Metropolitan College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Wirral Metropolitan College, Conway Park Campus 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Workers' Educational Association, North West 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Xaverian College 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

7 North West Service Report April 2020 Connection outages for period March '20 to April '20

Maintenance outages are included in this table - only unscheduled maintenance is counted against availability.

Some of the outages reported below are on circuits which are not connected through the selected region - they appear in the table because they are part of a service whose primary connection does belong to this region.

Start Date and End Date and Parking Duration Connection Fault Type Description Time Time hh:mm hh:mm

Customer St John Rigby RC Sixth Form College 18/03/2020 11:30 18/03/2020 13:34 00:00 02:04 Customer equipment lost power Environment

LTE Group, The Manchester College, Openshaw Customer 14/03/2020 14:17 14/03/2020 15:11 00:00 00:54 Customer equipment fault Campus - Ball Green Equipment

London Grid for Learning Trust, Poplar via 20/03/2020 02:50 20/03/2020 08:40 05:31 00:19 Telco Line Telco fibre fault Manchester

London Grid for Learning Trust, Orpington via 20/03/2020 02:50 20/03/2020 08:40 05:31 00:19 Telco Line Telco fibre fault Manchester

Unknown reason Wigan and Leigh College, Leigh College 14/03/2020 00:31 14/03/2020 01:40 00:00 01:09 Unknown for outage

Customer E-Act, Oldham Academy 22/04/2020 22:19 23/04/2020 08:07 00:00 09:48 Local area power outage Environment

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