Integral Enterprise Feature Description

Integral Enterprise Feature Description Issue 2 February 2008 © 2008 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases. For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758. To locate this document on our Web site, simply go to http://www.avaya.com/support and search for the document number in the search box. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support. Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support. Contact in Germany and EMEA Avaya GmbH & Co. KG Kleyerstraße 94 D-60326 Frankfurt am Main Mail:[email protected] Germany Telephone 0800-2661000 Fax 0800-2661219 EMEA Telephone +49 (69) 7505 2833 Fax +49 (69) 7505 2841 Contents Contents Features of Integral Enterprise . 15 Access number . 16 Benefit . 16 Access protection . 17 Benefit . 18 Addressing . 19 Basic principles of addressing . 19 Benefit . 27 AIC Automatic Information Call . 28 Alpha tagging . 29 Overview . 29 Features and feature variants . 30 Benefit . 30 Alternative routing . 31 Alternate routing via permanent circuits . 31 Sucessive alternate routing . 32 Rerouting . 32 Alternate routing with decision . 33 Correlation to least cost routing . 33 Benefit . 33 Announcement before answer . 34 Benefit . 35 Answering station . 36 Outgoing internal answering position function . 36 Incoming internal answering position function . 36 Outgoing exchange answering position function . 37 Outgoing line bundle answering position function . 37 Incoming exchange answering position function . 37 Entry request . 37 Renewed call . 37 Recall . 38 Held call / Holding connections . 38 Exchange line request . 38 Emergency calls at answering position . 38 Interposition call and transfer . 39 Charged call with output of charge record on printer . 39 Charged call initiated manually at any time . 39 Fault messages (trouble call) . 39 Internal traffic between the positions . 40 Interactive traffic between the operator positions with assignment activation . 40 Assigning by dialling to internal subscriber during answered call . 40 LMB Integral Enterprise February 2008 3 Assigning answered connection . 40 Brokering . 41 Terminating connections (END button) . 41 Disconnection of calls . 41 Serial calls . 41 Disconnecting position . 42 Connecting position . 42 Redial . 43 Preannouncement of calls . 43 Switching position functions on and off . 43 Destination dial . 44 Busy indicator for call numbers . 44 Position for the visually impaired (Braille module with VA93) . 44 No-delay traffic . 44 Language identifier . 45 Plaintext display for instructions (help function) . 45 Display of date and time . 45 Checking the transmission link . ..

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