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Making Work a Real Choice Where Next for Specialist Disability Employment Support?

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Making Work a Real Choice Where Next for Specialist Disability Employment Support? Making Work a Real Choice Where next for specialist disability employment support? Final Report About Shaw Trust Shaw Trust is a leading national charity with a thirty year history of supporting disabled, disadvantaged and long term unemployed people to achieve sustainable employment, independent living and social inclusion. Last year Shaw Trust delivered specialist services to over 50,000 people from 200 locations across the UK, supporting its beneficiaries to enter work and lead independent lives. In 2012 Shaw Trust merged with fellow welfare-to-work charity Careers Development Group (CDG), forming a new entity under the Shaw Trust brand. Shaw Trust is one of only two voluntary sector prime contractors of the Work Programme, operating in the London East Contract Package Area (as CDG). We further deliver services as a Work Programme subcontractor in seven different CPAs. Our extensive experience in the welfare-to-work sector includes delivery of the Work Programme’s predecessor contracts – New Deal, Pathways to Work and Flexible New Deal – as both a prime contractor and subcontractor. As the main provider of specialist disability employment programme Work Choice we deliver 16 prime contracts, six subcontracts and an additional prime contract through the special purpose vehicle CDG-WISE Ability, providing specialist support for people with disabilities, health problems and impairments across the UK. Shaw Trust also delivers direct contracts for the Skills Funding Agency, and further operates a range of social enterprises and retail shops generating stepping stone employment opportunities for those furthest from the job market. Making Work a Real Choice final report 2 Contents Foreword 4 Chapter 1 5-10 Executive Summary Chapter 2 11-15 Introduction Chapter 3 16-31 Making Work a Real Choice – Response to Shaw Trust’s Consultation Chapter 4 32-41 Identifying the key elements of a future specialist disability employment programme: results of customer and staff focus groups and employer interviews Chapter 5 42-48 Conclusions and recommendations: encouraging an evolution in specialist disability employment support Annexes Annex One: ‘What works’ to support disabled people, 50-59 and those with health conditions, into sustained work? An independent chapter written by Inclusion Annex Two: List of consultation respondents 60 Acknowledgements 61 Making Work a Real Choice final report 3 Forew0rd The findings of our report employment support to our beneficiaries. This will play an important role in depth is crucial if we are to successfully use ensuring more people with this opportunity to help those with disabilities disabilities, health problems and impairments overcome the economic and and impairments can find, social barriers they face. enter and sustain meaningful employment. This is the We must emphasise that we all have a role overarching aim of our charity and the reason to play. Our report highlights the need for Shaw Trust was founded. more robust evidence to demonstrate ‘what works’ in helping people with disabilities to When we launched the Making Work a Real truly fulfil their potential and enter work. It is Choice consultation in June, we wanted down to each and every one of us to share to galvanise the sector to develop a set our own examples of ‘what works’ through of proposals that will help to make a real testing and sharing new ideas and through difference to the lives of those we serve. innovative pilots. It is only by all of us working The response we have had from our peers, collaboratively that the most effective person- partners, employers, customers and the centred support can be made available to the wonderful staff members working in this field people we serve. has exceeded our highest expectations. I and the trustees of Shaw Trust would like to thank all of those who contributed. The government is reviewing its strategy to improve employment prospects of people with disabilities, health conditions and impairments. Roy O’Shaughnessy, As part of this review, government will need to Chief Executive, Shaw Trust consider what comes after Work Choice, the government’s specialist disability employment programme, which comes to an end in 2015. This is the foundation of our report, which sets out our belief that the government can use the best practice from Work Choice to evolve and sculpt an even better specialist employment programme. The consultation responses, in addition to the in-depth research collected through the staff, customer and employer focus groups and interviews, have given this report a level of intellectual, practical and personal depth that can only serve to support the government’s analysis and thinking on how to provide future Making Work a Real Choice final report 4 Chapter 1 Executive Summary Chapter 1 Executive Summary Shaw Trust is a national charity with a thirty- Stage One: Interim report and year history of supporting people with consultation disabilities, health problems and impairments into sustainable employment. Last year the The interim report, launched in June 2013, asked charity delivered specialist services focused whether there is a need to retain a separate on supporting its beneficiaries to enter work disability employment programme when the and to lead independent lives to over 50,000 current Work Choice programme comes to an people from 200 locations across the UK. end in 2015. 417 Work Choice delivery staff, One of the key services Shaw Trust delivers stakeholders such as employers and customers is Work Choice: the Department for Work participating in Work Choice took part in our and Pensions’ (DWP) specialist disability initial research. The report concluded there is employment programme. Shaw Trust is the a demonstrable and clear need to retain this largest contracted-out prime contractor for essential source of employability support Work Choice in the country, delivering sixteen for people with disabilities, health problems prime contracts, six subcontracts, and an and impairments. 78 per cent of customers additional prime contract through the special responding to our survey stated that they purpose vehicle CDG-WISE Ability. Since the were extremely satisfied with the service they commencement of Work Choice delivery in had received on Work Choice, and could not October 2010, Shaw Trust has supported think of any additional support that could have 31,780 people with disabilities, health improved their experience of the programme. A problems and impairments on their journey consultation was launched alongside the report into sustainable employment opportunities1. to gauge the views of our industry peers and partners on the findings of our initial report, the As a registered charity dedicated to results of which are detailed in this report. supporting disabled and disadvantaged people into sustainable work, Shaw Trust has Since the launch of the interim report, one of a responsibility to promote and protect the our recommendations to enhance the support interests of the people it serves. This is why, in offered by Work Choice has already been June 2013, Shaw Trust launched its ambitious addressed by the DWP. From September 2013, research project ‘Making Work a Real Work Choice customers have been able to Choice’. The purpose of Making Work a Real access funded vocational training from the Skills Choice is to catalyse a debate about the future Funding Agency. Shaw Trust welcomes this provision of specialist disability employment service enhancement and believes that is a step support amongst employability providers, the in the right direction for creating parity between staff delivering frontline services, employers, mainstream and specialist disability employment stakeholders, and, most importantly, the people programmes.2 who use these services. The project has taken shape in two stages. 1 Data taken from DWP’s August 2013 Work Choice statistics release: https://www.gov.uk/government/publications/work- choice-official-statistics-august-2013 2 The opening up of Skills Funding Agency delivery to Work Choice customers is outlined in DWP’s provider guidance: http:// www.dwp.gov.uk/docs/work-choice-annex4.pdf Making Work a Real Choice final report 6 Chapter 1 Executive Summary Stage Two: Final report What our participants told us Through Making Work a Real Choice, Shaw Trust also wanted to identify what key features 1) Enhancing and extending existing should underpin a future specialist disability Work Choice delivery employment programme. Identifying these key elements is the focus of this final report. Overcoming barriers to delivery To further our understanding of ‘what works’ In the interim Making Work a Real Choice in supporting people with disabilities, health report, Shaw Trust highlighted a number of problems and impairments to access and systemic barriers to the delivery of existing sustain employment opportunities: Work Choice contracts. These included: • Shaw Trust commissioned independent • the cap on referrals to Work Choice delaying labour market research centre Inclusion when people with disabilities, health to conduct a series of focus groups and problems and impairments can access the interviews with 73 staff, customers and available support. employers involved in Work Choice. • a lack of clarity regarding the eligibility • Inclusion has also written an independent criteria for Work Choice and Work chapter found in annex one of this report Programme – the government’s mainstream evaluating the best practice approaches to back-to-work programme – resulting
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