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MUCH MORE THAN JUST a DISPATCHER Iaedjournal.Org New Orleans, LA•USA April 12–14, 2017 INTERNATIONAL ACADEMIES OF EMERGENCY DISPATCH NOVEMBER | DECEMBER 2016 9 | PROMOTING THE 14 | QUÉBEC CENTER HAS 20 | PROGRAM REACHES DISPATCH PROFESSION HISTORIC MOMENT OUT TO VETERANS PAGE | 22 MUCH MORE THAN JUST A DISPATCHER iaedjournal.org New Orleans, LA•USA April 12–14, 2017 THE PREMIER CONFERENCE FOR POLICE, FIRE, AND MEDICAL DISPATCH navigatorconference.org emergencydispatch.org 888.725.5853 801.359.6916 #iaednav17 NOVEMBER • DECEMBER 2016 | VOL. 20 NO. 6 • •• COLUMNS 4 | contributors 5 | the skinny 6 | dear reader 7 | guest writer 8 | academy research 9 | lean in 10 | guest writer 11 | technically speaking • •• SECTIONS BEST PRACTICES 12 | faq 14 | ace achievers 16 | center piece 18 | award 20 | boot camp ON TRACK 27 | fire cde 31 | medical cde • •• FEATURE 35 | blast from the past 22 | MAKING DISPATCH A CAREER YOUR SPACE Dispatchers are placing greater emphasis on promoting their careers and generating interest in people entering 37 | dispatch in action the workforce. 42 | case exit CASE EXIT 42 | officer-involved project Follow IAED on social media. The following U.S. patents may apply to portions of the MPDS or software depicted in this periodical: 5,857,966; 5,989,187; 6,004,266; 6,010,451; 6,053,864; 6,076,065; 6,078,894; 6,106,459; 6,607,481; 7,106,835; 7,428,301; 7,645,234. The PPDS is protected by U.S. patent 7,436,937. FPDS patents are pending. Other U.S. and foreign patents pending. Protocol-related terminology in this text is additionally copyrighted within each of the NAED’s discipline-specific protocols. Original MPDS, FPDS, and PPDS copyrights established in September 1979, August 2000, and August 2001, respectively. Subsequent editions and supporting material copyrighted as issued. Portions of this periodical come from material previously copyrighted beginning in 1979 through the present. iaedjournal.org | THE JOURNAL 3 ••• CONTRIBUTORS Mary is with the Washington Sherri is the training and State Patrol where, for the past operations manager for Waukesha 10-plus years, she has worked as County Communications, Wis., a dispatcher, chief training officer, a combined dispatch center in supervisor, and training program southeastern Wisconsin, just supervisor. She is certified by west of Milwaukee, a land where the International Association of the beer runs freely and locals Chiefs of Police as a Leadership proudly stack cheese on just in Police Organizations instructor. about everything and call it great. She is also a certified instructor for You can contact Sherri at 262- the Washington Criminal Justice 446-5085 or by email at sstigler@ Training Commission. waukeshacounty.gov. MARY RANSIER SHERRI STIGLER 7 | GUEST WRITER 9 | LEAN IN Ryan is the Communications Specialist for the 911 Wellness Foundation, a nonprofit working to optimize the overall health and well-being of emergency dispatchers. Ryan is a former Police Communications Operator and currently serves as an Adjunct Instructor at the Golden West College Criminal Justice Training follow Center in Southern California. RYAN DEDMON us 10 | GUEST WRITER Art is a software instructor ™ and IAED™-certified ED-Q™ Follow IAED on instructor for Priority Dispatch Corp.™ He has been a fire and social media for EMS dispatcher for 18 years and works at Union County Regional Communications in Westfield, amazing N.J. Art has been involved in 911 telecommunicator training dispatcher stories and medical quality assurance since 1999. and news, ACE ART BRAUNSCHWEIGER 11 | TECHNICALLY SPEAKING announcements, prizes, and more! Patrick is the Public Information Officer for the City of Corvallis, Ore. With a background in journalism and government communications, he manages the city’s official communications, from press outreach, to emergency communications, to social media. LinkedIn: International Academies of Emergency Dispatch Twitter: @TheIAED Facebook: International Academies of Emergency Dispatch PATRICK ROLLENS 37 | DISPATCH IN ACTION 4 THE JOURNAL | iaedjournal.org THE SKINNY ••• INTERNATIONAL INTERNATIONAL OFFICES ACADEMIES OF AUSTRALASIAN OFFICE EMERGENCY DISPATCH 011-61-3-9806-1772 110 South Regent Street, 8th Floor CANADIAN OFFICE Salt Lake City, UT 84111 USA 1-514-910-1301 USA/Canada toll-free: 800-960-6236 Intl/Local: 801-359-6916 EUROPEAN OFFICE Fax: 801-359-0996 011-43-5337-66248 www.emergencydispatch.org ITALIAN OFFICE [email protected] 011-39-011-1988-7151 MALAYSIAN OFFICE 011-603-2168-4798 U.K. OFFICE 011-44-0-117-934-9732 DISPATCH, DISPATCHERS, AND IAED JOURNAL STAFF CREATIVE DIRECTOR SENIOR DESIGNER Kris Christensen Berg Serina Nielson THE WORLD! MANAGING EDITOR PRODUCTION MANAGER Audrey Fraizer Jess Cook A worldwide focus TECHNICAL EDITOR WEB DESIGNER Brett A. Patterson Dave Tyler DIGITAL & SOCIAL MEDIA CONTENT EDITOR INTERNATIONAL TRANSLATORS Michael Rigert Victoria Cheema Giuditta Easthope Michael Rigert SENIOR EDITOR Abbas Hamed Josh McFadden Lu Huan COPY EDITOR Michel Looyé Heather Darata Marco Mora Sara Scott f we had to sum up all the great new content in the ASSISTANT EDITORS Zhang Shengdong Audrey Gonzalez Carolyn Turcotte November/December issue of the Journal into two words, we Rebecca Tuft Icouldn’t. But if we were to pull out some of the predominant ACADEMY STAFF themes, I’d have to say they would include promoting emergency ASSOCIATE DIRECTOR | U.K. DIRECTOR OF INTERNATIONAL Beverley Logan RELATIONS dispatch as a career and bringing more international flair—here’s Amelia Clawson ASSOCIATE DIRECTOR | AUSTRALASIA Peter Hamilton ASSOCIATE DIRECTOR, MEMBER looking at you, Canada—to our Journal coverage. SERVICES ACADEMICS & STANDARDS ASSOCIATE Arabella VanBeuge Brett A. Patterson The final Journal edition of 2016 kicks off with a tremendous ASSOCIATE DIRECTOR, INSTRUCTOR SERVICES feature by Managing Editor Audrey Fraizer about the changing Bonni Stockman landscape of emergency dispatch as a career focus rather than BOARDS & COUNCILS simply being the fallback position when candidates fail the ACCREDITATION BOARD CHAIR RESEARCH COUNCIL CHAIR Jerry Overton Tracey Barron firefighter physical, for example. Now, more than ever, young ALLIANCE BOARD CHAIR COUNCIL OF STANDARDS CHAIRS Keith Griffiths Brett A. Patterson (Medical/EMD) people entering the workforce are looking at emergency Gary Galasso (Fire/EFD) CERTIFICATION BOARD CHAIR Tamra Wiggins (Police/EPD) Pamela Stewart Michael Spath (ED-Q) communications as a destination rather than a detour. CURRICULUM COUNCIL CHAIRS Conrad Fivaz, MD (ECNS) Victoria Maguire (Medical/EMD Board) There’s a terrific Medical CDE by Senior Editor Josh Mike Thompson (Fire/EFD Board) Jaci Fox (Police/EPD Board) McFadden that takes a look at MPDS® Protocol 11: Choking by Susi Marsan (ETC Board) Deanna Mateo-Mih (ED-Q Board) presenting several scenarios in which children are the patients. You can also read a Fire CDE by Audrey about how recent COLLEGE OF FELLOWS CHAIR UNITED STATES American national fire standards are reconfirming the importance Marc Gay, Chair Bill Auchterlonie (Kansas) Robert Bass, MD (Maryland) AUSTRALASIA | SOUTH AMERICA Catherine L. Bishop (Michigan) and effectiveness of the FPDS® Protocol. Frank Archer, MD (Australia) Christopher W. Bradford (Florida) Andrew K. Bacon, MD (Australia) (Emeritus) Geoff Cady (California) In a Canadian twin bill, we have a Center Piece on the comm. Peter Lockie (New Zealand) Steven M. Carlo (New York) Peter Pilon (Australia) Jeff Clawson, MD (Utah) Phil Coco (Connecticut) center in Red Deer, Alberta, Canada, and an ACE Achiever piece CANADA Chip Darius, MA (Connecticut) Drew Burgwin (Br. Columbia) Kate Dernocoeur (Michigan) on Urgences-Santé in Montréal, Canada, which also debuted its Claude Desrosiers (Québec) Norm Dinerman, MD (Maine) Douglas Eyolfson, MD (Manitoba) Patricia J. Dukes, MICT (Hawaii) Martin Friedberg, MD (Ontario) James V. Dunford, MD (California) state-of-the-art new facility earlier this year. Marc Gay (Québec) (Emeritus) Conrad Fivaz, MD (Utah) Marie Leroux, RN (Québec) (Emeritus) Gary Galasso (Utah) We’ve got some cool new Your Space stories, including one Paul Morck (Alberta) Keith Griffiths (California) Wayne Smith, MD (Québec) Jeffrey R. Grunow, MSN (Utah) Darren Judd (Utah) about a Corvallis, Ore., USA, EMD who uses the MPDS’ hands-on- EUROPE Alexander Kuehl, MD, MPH (New York) André Baumann (Germany) (Emeritus) Jan de Nooij, MD (Netherlands) James Lake (South Carolina) chest compression PAIs to help a wife and her two sons save her Gianluca Ghiselli, MD (Italy) James Lanier (Florida) Jean-marc Labourey, MD (France) Stephen L’Heureux (New Hampshire) husband and their father. From the dispatcher, to the family, to Harm van de Pas, MD (Netherlands) Victoria A. Maguire (Michigan) (Emeritus) Bernhard Segall, MD (Austria) Sheila Malone (Indiana) Gernot Vergeiner (Austria) (Emeritus) Susi Marsan (Georgia) (Emeritus) first responders with an AED, to hospital staff, each segment of Christine Wägli (Switzerland) Robert L. Martin (California) UNITED KINGDOM | IRELAND Dave Massengale (California) the EMS process did its job to save a life. Trevor Baldwin (England) Jerry L. Overton (Utah) Tracey Barron (England) Eric Parry, ENP (Utah) Finally, there’s also a great new FAQ coming your way, some Michael Delaney (Ireland) Rick W. Patrick (Pennsylvania) Louise Ganley (England) Brett A. Patterson (Florida) James Gummett (England) (Emeritus) Paul E. Pepe, MD, MPH (Texas) interesting findings about the Stroke Diagnostic Tool in Academy Chris Hartley-Sharpe (England) Ross Rutschman (Oregon) (Emeritus) Andy Heward (England) Joe Ryan, MD (Nevada)
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