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Da´Il E´Ireann Vol. 629 Tuesday, No. 3 12 December 2006 DI´OSPO´ IREACHTAI´ PARLAIMINTE PARLIAMENTARY DEBATES DA´ IL E´ IREANN TUAIRISC OIFIGIU´ IL—Neamhcheartaithe (OFFICIAL REPORT—Unrevised) Tuesday, 12 December 2006. Appointment of Minister of State ………………………… 625 Ceisteanna—Questions Taoiseach ………………………………… 625 Minister for the Environment, Heritage and Local Government Priority Questions …………………………… 638 Other Questions …………………………… 654 Adjournment Debate Matters …………………………… 661 Leaders’ Questions ……………………………… 662 Requests to move Adjournment of Da´il under Standing Order 31 ……………… 677 Order of Business ……………………………… 679 World Intellectual Property Organisation Copyright Treaty: Motion …………… 685 World Intellectual Property Organisation Performances and Phonograms Treaty: Motion … … 686 Estimates for the Public Service 2006 Vote 1 — President’s Establishment (Supplementary) ………………… 687 Vote 18 — Office of the Ombudsman (Supplementary) ……………… 687 Vote 19 — Justice, Equality and Law Reform (Supplementary) …………… 687 Vote 20 — Garda Sı´ocha´na (Supplementary) …………………… 687 Vote 21 — Prisons (Supplementary) ……………………… 688 Vote 22 — Courts Service (Supplementary) …………………… 688 Vote 26 — Education and Science (Supplementary) ………………… 688 Vote 30 — Communications, Marine and Natural Resources (Supplementary) … … … 688 Vote 32 — Transport (Supplementary) ……………………… 688 Vote 35 — Arts, Sport and Tourism (Supplementary) ………………… 689 Vote 37 — Army Pensions (Supplementary) …………………… 689 Criminal Justice Act 1984 (Treatment of Persons in Custody in Garda Sı´ocha´na Stations) (Amendment) Regulations 2006: Referral to Joint Committee …………………… 689 Regional Fisheries Boards (Postponement of Elections) and Fisheries (Miscellaneous Commercial Licences) (Alteration of Duties) Order 2006: Referral to Joint Committee ………… 690 Local Government (Business Improvement Districts) Bill 2006 [Seanad]: Second and Subsequent Stages 690 Private Members’ Business Public Transport ……………………………… 714 Social Welfare Bill 2006: Order for Second Stage …………………………… 740 Second Stage ……………………………… 740 Adjournment Debate General Practitioner Co-operatives ……………………… 786 Schools Building Projects …………………………… 788 Landslides Prevention …………………………… 793 Questions: Written Answers …………………………… 797 625 626 DA´ IL E´ IREANN increase in the awareness of the Department’s complaints procedure and an increase in those ———— who had noticed an improvement in the service quality. This improvement is mainly due to a De´ Ma´irt, 12 Nollaig 2006. general view that the Department’s staff were Tuesday, 12 December 2006. very efficient and courteous, prompt e-mail response times and the layout of the Depart- ———— ment’s website. Chuaigh an Ceann Comhairle i gceannas Mr. Sargent: Gabhaim comhghairdeas leis an ar 2.30 p.m. Teachta Haughey as a cheapacha´n mar Aire Sta´it. Ta´su´ il agam go n-e´ireoidh go maith leis agus ———— guı´m gach rath air. Ta´ se´ tuillte aige — b’fhe´idir go bhfuil se´ thar am ach sin sce´al eile. Paidir. Does the quality customer service charter of Prayer. the Department of the Taoiseach include a mech- anism for evaluation? The on-line Irish Statute ———— Book, which we have discussed before, falls short of the quality customer service charter and is not Appointment of Minister of State. the reliable database it should be. We previously discussed the equivalent in other jurisdictions. The Taoiseach: I wish to announce for the Does the Taoiseach still hold the view that decen- information of the Da´il that on 8 December I tralisation will not create difficulties for customer accepted the resignation from office of Deputy service standards? Sı´le de Valera, Minister of State at the Depart- ment of Education and Science. In her place, the An Ceann Comhairle: The question refers ´ Government has today appointed Deputy Sean specifically to the Department of the Taoiseach. Haughey as Minister of State at that Department. Mr. Sargent: Indeed it does, and so does decen- Ceisteanna — Questions. tralisation. ———— An Ceann Comhairle: I ask the Deputy to con- fine himself to a question relating to the Depart- Departmental Programmes. ment of the Taoiseach. 1. Mr. Sargent asked the Taoiseach if he will Mr. Sargent: The Taoiseach will know, as does report on the implementation of his Depart- the Ceann Comhairle, that decentralisation is rel- ment’s quality customer service charter; and if he evant to his Department. will make a statement on the matter. [37094/06] An Ceann Comhairle: This refers specifically ´ 2. Caoimhghı´nOCaola´in asked the Taoiseach to the Department of the Taoiseach. if he will report on the implementation of his Department’s quality customer service charter; Mr. Sargent: It is obviously relevant. The and if he will make a statement on the matter. Taoiseach must deal with all Departments. [40253/06] Mr. N. Dempsey: The Taoiseach’s Department The Taoiseach: I propose to take Questions is not being decentralised. Nos. 1 and 2 together. My Department’s quality customer service Mr. Sargent: I am sure the Minister for charter was published in April 2004 and has been Communications, Marine and Natural Resources, distributed to staff and customers. The charter is Deputy Noel Dempsey, is trying to be helpful. displayed around the Department in a number of appropriate locations. The charter is also avail- Mr. N. Dempsey: As always. able on the Department’s website and a link is attached to all outgoing e-mails. An Ceann Comhairle: I do not want this to Under the charter, the Department measures arise every time questions are taken. customer service performance and reports on this in its annual report. Methods used include cus- Mr. Sargent: I am sure he realises the Depart- tomer feedback, annual surveys, mystery shop- ment of the Taoiseach must interface even with ping, interviews and focus groups. The 2006 cus- his Department. I will ask a question relating to tomer survey has been completed and almost 450 the Department of the Taoiseach before the external customers were surveyed. Initial analysis Ceann Comhairle asks me to sit down. It con- shows broadly favourable findings. Overall, the cerns the quality customer service charter stan- results show consistently high scores in relation dards for doing business through Irish. I recently to the quality of our services. There was an spoke to a civil servant who was unable to say 627 Ceisteanna — 12 December 2006. Questions 628 [Mr. Sargent.] Aengus O´ Snodaigh: Ar an cheist che´anna, mar who would deal with queries through Irish. gheall ar na sce´imeanna i dtaobh na dteangacha Should the Taoiseach not review that aspect of oifigiu´ la ata´ aontaithe ag an Roinn, deir se´ sa the quality customer service charter? It is one chairt do chustaime´irı´ go gcuirfear na sce´imeanna thing to put something down on paper, but will ar bun faoi dha´ta a n-aontaı´tear leis an Roinn every civil servant be able to say who will deal Gno´ thaı´ Pobail, Tuaithe agus Gaeltachta agus go with queries through Irish? It would be ideal if gcuirfear na sce´imeanna i bhfeidhm taobh istigh the person to whom I referred could do so, but den tre´imhse ama aontaithe chun na custaime´irı´ the person was from England and had no Irish. a sha´samh maidir leis na seirbhı´sı´ a chuirtear ar fa´il trı´ Ghaeilge. As Be´arla, the customer charter The Taoiseach: I dealt with the Deputy’s first of the Department of the Taoiseach states regard- supplementary question in a recent reply. The ing the Irish language: matter relates to the Office of the Attorney Official languages scheme in place by date General and is not covered by my Department’s agreed with the Department of Community, charter. Rural and Gaeltacht Affairs; Mr. Sargent: It is covered by the charter. Scheme implemented within agreed framework; The Taoiseach: It is covered by my Department Customer satisfaction levels with services but is not by the departmental charter. It is in provided through Irish. the domain of the Attorney General, which also comes under my area of responsibility. I replied The Taoiseach gave some indication of how the on that issue in detail approximately two weeks different parts are working, but will he report on ago and it is being addressed. It will take us some progress in respect of the delivery of the full time to resolve that issue, though hopefully not scheme, part of which is to have someone on too long into the new year. The South African standby at all times? Will this—— company originally responsible for the matter has been contacted. It is regretted that it happened An Ceann Comhairle: Does the Deputy’s ques- but attempts are being made to resolve it. tion relate to the Department of the Taoiseach? My Department is not being decentralised but ´ there are no difficulties in dealing with other Aengus O Snodaigh: I am referring to that Departments. We have our own procedures for Department’s customer service charter. dealing with our clients and that is well covered in our charter. The Taoiseach: As I stated in reply to Deputy Sargent, a number of sections in my Department Deputy Sargent raised on a number of have quite a number of dealings through Irish, occasions the issue of dealing with queries but other sections do not. Sections with ongoing through Irish, including by e-mail. My Depart- dealings through the Irish language have a ment tries to deal with such queries within each number of people who can deal with telephone section. There is no problem with correspondence calls or callers to the Department. The Depart- via e-mail but difficulties arise when people ring ment does not receive many visitors due to the the office. Sections in my Department have nature of its work, but it receives correspondence, endeavoured to each have at least one person e-mails and telephone calls. who is adequately able to write and speak in Irish. Some of the smaller sections dealing with other To the best of my knowledge, some sections have issues may not have many people, but the policy a number of such people, but other sections have is to try to ensure at least one person with ability only one.
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