SECURWARE 2016 : The Tenth International Conference on Emerging Security Information, Systems and Technologies An Empirical Survey on how Much Security and Privacy Customers Want in Instant Messengers Thomas Paul Hans-Joachim Hof MuSe – Munich IT Security Research Group Munich University of Applied Sciences Munich University of Applied Sciences Lothstrasse 64, Munich, Germany Lothstraße 64, Munich, Germany e-mail:
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[email protected] Abstract— Instant messengers are popular communication developers of future instant messengers to decide on tools used by many people for everyday communication, as security features to implement. well as for work related communication. Following the This paper is structured as follows: Section II discusses disclosure of a massive surveillance system by Edward related work. Section III presents the design of the user Snowden, many users became aware of the risks of unsecure survey. Section IV discusses in detail the findings of the communication. Users increasingly ask for secure communication. However, unsecure instant messengers are still user survey. Section V presents the features of an ideal popular nowadays. This could be due to the fact, that, besides instant messenger fulfilling all the user preferences the large number of available instant messengers, no instant identified by the survey. A market simulation is used to messenger fully satisfies the users preferences. To research the show the potential of this ideal instant messenger. Section acceptance of security mechanisms in instant messengers, this VI summarizes the findings of the paper. paper presents an evaluation of user preferences for secure instant messengers. A user survey was conducted to rate the II.