Wien Imperial Palace In der Burg Category: Wayshowing Burgtheater Domkirche Graben St. Stephan

Dr.-Karl-Renner-Ring 16 Michaelerplatz

In der 1 Kärntnerstraße Burg Project: Hofburg Imperial Palace Vienna Volksgarten 6 2 B 3 Josefsplatz 4 R 5

H Heldenplatz 10 Tourist-Info 11 Vienna What was the challenge? What was the solution? Orientation on three levels: 15 8 Albertina- 7 platz The Hofburg Imperial Palace Vienna is the A metaphorical gateway. 1. Directional signs that lead to places, not Burgring 12 Burggarten largest profane building complex in Europe. The “gateway” is a frame structure with institutions to provide a sense of place. 14 Maria-Theresien- 9 Platz It is one of the most visited tourist sites in one vertical supporting girder, the joist and 2. The 3D map with the current position Staatsoper 13 Opernring

Austria and carries the European Cultural opposing girder are made up of smaller easy to locate (same representation used Museumsplatz Heritage Label. The site is home to a num- profiles that lend more lightness to the across various media channels). 17 Standort / you are here ber of large cultural institutions, and during construction. An aluminium plate with the 3. Index numbering of important destina- Hofburg Information Hofburg Information

Quelle Plandaten Hofburg 1835: Österreichische Akademie der Wissenschaften renovations of the parliament building the orientation map is suspended inside the tions. Ergänzung und Gestaltung: benutzbar.at In der Burg, Michaelerkuppel Heldenplatz, Festsaaltrakt Austrian Parliament has also temporarily frame leaving the top part open for direc- 1 10 Sisi Museum Kaiserappartements HOFBURG Vienna Festsäle Silberkammer Kongress- & Veranstaltungszentrum moved to the Hofburg. tional signs. Attached to the main girder is What was the effect? Sisi Museum Imperial Apartments Congress & Event Center Silver Collection OSZE – Organisation für Sicherheit und What the new orientation system had to an additional side panel easily adaptable The evidence gathered in the research Spanische Hofreitschule Zusammenarbeit in Europa deliver: to carry additional information and tactile phase (observing visitor behavior, OSCE – Organization for Security and Schweizerhof, Schweizerhof-Trakt Co-operation in Europe 2 Heldenplatz, Neue Burg – Awareness for the large extent of the elements. interviewing locals and tourists, talking Kaiserliche Schatzkammer Wien 11 Imperial Treasury Vienna Lesesäle, total heritage site (nearly 50 ha/123 ac) Metal surfaces are powder coated, highly to the major institutions on site and other Hofburgkapelle Wiener Hofmusikkapelle Österreichische Nationalbibliothek Imperial Chapel Wiener Hofmusikkapelle Reading rooms, Austrian National Library Papyrusmuseum Papyrus Museum Josefsplatz, Redoutensaaltrakt – Visible identity of place weather- and scratchproof with a granular stakeholders such as the Austrian Federal 3 Österreichisches Parlament Ephesos Museum Ephesos Museum – Meeting the needs of all users finish. The colour is a very dark burgundy Heritage Association) was instrumental in Austrian Parliament Haus der Geschichte Österreich* Plenarsaal – Großer Redoutensaal House of Austrian History* – Adaptability to change with silver inclusions that give it a lively evaluating the outcome. Heldenplatz, Corps de Logis H Parlament Pavillon Hof, Bibliothekshof 12 – A low maintenance analogue solution appearance. – Immediately after implementation of B Parlament Pavillon Burg, Heldenplatz Weltmuseum Wien R Parlament Pavillon Ring, Heldenplatz Hofjagd- und Rüstkammer Josefsplatz, Prunksaaltrakt Imperial Armoury – Reasonable expense of public money The object is always placed laterally to the the new system the amount of false 4 Prunksaal, Sammlung alter Musikinstrumente Additional key aspects for us: walking direction so that the map is always inquiries at certain hotspots dropped Österreichische Nationalbibliothek Collection of Historic Musical Instruments State Hall, Austrian National Library Maria-Theresien-Platz 13 Josefsplatz, Augustinertrakt – Content usable in various media forward facing in one of two directions of dramatically. 5 Kunsthistorisches Museum Wien Augustinerkirche Augustinian Church Maria-Theresien-Platz – Appropriate material and form language travel (North and South). – Post-evaluation (asking test participants Stallburgtrakt 14 6 Naturhistorisches Museum Wien Stables Lipizzan Horses without a fake historical feel or veering to perform the same tasks as in the Heldenplatz Albertinaplatz, Albertinatrakt 15 7 Äußeres Burgtor Outer Castle Gate Albertina Museum towards “kitsch”. research phase) showed much better Volksgarten Österreichisches Filmmuseum 16 Austrian Cinematheque Theseustempel Theseus Temple – The objects have to stand their ground usability and understanding of the space. Sisi Denkmal Sisi Monument Burggarten, Palmenhaus 8 Museumsplatz, MQ-MuseumsQuartier Wien next to those monumental buildings – Better appreciation of the Hofburg in Schmetterlingshaus Palmenhaus 17 Imperial Butterfly House Palm House Kunsthalle Wien Leopold Museum without interfering with the historic its entirety (“I didn’t know this was also Burggarten 9 mumok – Museum moderner Kunst aspect. part of the Hofburg”). Mozartdenkmal Mozart Monument Stiftung Ludwig Wien * Eröffnung 2018 The system has been in place since the * Opening 2018 1 2 3 summer of 2017 and additional positions are currently in planning.

Impressions from the design process: 1: research, 2: development, 3: post testing.

Contact: name: Veronika Egger and Lisa Ehrenstrasser company/organisation: benutz-bar GesbR e-mail: [email protected], [email protected] website: isdesign.at, idrdesign.net client: Burghauptmannschaft Österreich Hofburg Wien Imperial Palace Vienna In der Burg Category: Wayshowing Burgtheater Domkirche Graben St. Stephan

Dr.-Karl-Renner-Ring 16 Michaelerplatz

In der 1 Kärntnerstraße Burg Project: Hofburg Imperial Palace Vienna Volksgarten 6 2 B 3 Josefsplatz 4 R 5

H Heldenplatz 10 Tourist-Info 11 Vienna What was the challenge? What was the solution? Orientation on three levels: 15 8 Albertina- 7 platz The Hofburg Imperial Palace Vienna is the A metaphorical gateway. 1. Directional signs that lead to places, not Burgring 12 Burggarten largest profane building complex in Europe. The “gateway” is a frame structure with institutions to provide a sense of place. 14 Maria-Theresien- 9 Platz It is one of the most visited tourist sites in one vertical supporting girder, the joist and 2. The 3D map with the current position Staatsoper 13 Opernring

Austria and carries the European Cultural opposing girder are made up of smaller easy to locate (same representation used Museumsplatz Heritage Label. The site is home to a num- profiles that lend more lightness to the across various media channels). 17 Standort / you are here ber of large cultural institutions, and during construction. An aluminium plate with the 3. Index numbering of important destina- Hofburg Information Hofburg Information

Quelle Plandaten Hofburg 1835: Österreichische Akademie der Wissenschaften renovations of the parliament building the orientation map is suspended inside the tions. Ergänzung und Gestaltung: benutzbar.at In der Burg, Michaelerkuppel Heldenplatz, Festsaaltrakt Austrian Parliament has also temporarily frame leaving the top part open for direc- 1 10 Sisi Museum Kaiserappartements HOFBURG Vienna Festsäle Silberkammer Kongress- & Veranstaltungszentrum moved to the Hofburg. tional signs. Attached to the main girder is What was the effect? Sisi Museum Imperial Apartments Congress & Event Center Silver Collection OSZE – Organisation für Sicherheit und What the new orientation system had to an additional side panel easily adaptable The evidence gathered in the research Spanische Hofreitschule Zusammenarbeit in Europa deliver: to carry additional information and tactile phase (observing visitor behavior, Spanish Riding School OSCE – Organization for Security and Schweizerhof, Schweizerhof-Trakt Co-operation in Europe 2 Heldenplatz, Neue Burg – Awareness for the large extent of the elements. interviewing locals and tourists, talking Kaiserliche Schatzkammer Wien 11 Imperial Treasury Vienna Lesesäle, total heritage site (nearly 50 ha/123 ac) Metal surfaces are powder coated, highly to the major institutions on site and other Hofburgkapelle Wiener Hofmusikkapelle Österreichische Nationalbibliothek Imperial Chapel Wiener Hofmusikkapelle Reading rooms, Austrian National Library Papyrusmuseum Papyrus Museum Josefsplatz, Redoutensaaltrakt – Visible identity of place weather- and scratchproof with a granular stakeholders such as the Austrian Federal 3 Österreichisches Parlament Ephesos Museum Ephesos Museum – Meeting the needs of all users finish. The colour is a very dark burgundy Heritage Association) was instrumental in Austrian Parliament Haus der Geschichte Österreich* Plenarsaal – Großer Redoutensaal House of Austrian History* – Adaptability to change with silver inclusions that give it a lively evaluating the outcome. Heldenplatz, Corps de Logis H Parlament Pavillon Hof, Bibliothekshof 12 – A low maintenance analogue solution appearance. – Immediately after implementation of B Parlament Pavillon Burg, Heldenplatz Weltmuseum Wien R Parlament Pavillon Ring, Heldenplatz Hofjagd- und Rüstkammer Josefsplatz, Prunksaaltrakt Imperial Armoury – Reasonable expense of public money The object is always placed laterally to the the new system the amount of false 4 Prunksaal, Sammlung alter Musikinstrumente Additional key aspects for us: walking direction so that the map is always inquiries at certain hotspots dropped Österreichische Nationalbibliothek Collection of Historic Musical Instruments State Hall, Austrian National Library Maria-Theresien-Platz 13 Josefsplatz, Augustinertrakt – Content usable in various media forward facing in one of two directions of dramatically. 5 Kunsthistorisches Museum Wien Augustinerkirche Augustinian Church Maria-Theresien-Platz – Appropriate material and form language travel (North and South). – Post-evaluation (asking test participants Stallburgtrakt 14 6 Naturhistorisches Museum Wien Stallburg Stables Lipizzan Horses without a fake historical feel or veering to perform the same tasks as in the Heldenplatz Albertinaplatz, Albertinatrakt 15 7 Äußeres Burgtor Outer Castle Gate Albertina Museum towards “kitsch”. research phase) showed much better Volksgarten Österreichisches Filmmuseum 16 Austrian Cinematheque Theseustempel Theseus Temple – The objects have to stand their ground usability and understanding of the space. Sisi Denkmal Sisi Monument Burggarten, Palmenhaus 8 Museumsplatz, MQ-MuseumsQuartier Wien next to those monumental buildings – Better appreciation of the Hofburg in Schmetterlingshaus Palmenhaus 17 Imperial Butterfly House Palm House Kunsthalle Wien Leopold Museum without interfering with the historic its entirety (“I didn’t know this was also Burggarten 9 mumok – Museum moderner Kunst aspect. part of the Hofburg”). Mozartdenkmal Mozart Monument Stiftung Ludwig Wien * Eröffnung 2018 The system has been in place since the * Opening 2018 1 2 3 summer of 2017 and additional positions are currently in planning.

Impressions from the design process: 1: research, 2: development, 3: post testing.

Contact: name: Veronika Egger and Lisa Ehrenstrasser company/organisation: benutz-bar GesbR e-mail: [email protected], [email protected] website: isdesign.at, idrdesign.net client: Burghauptmannschaft Österreich Hofburg Wien Imperial Palace Vienna In der Burg

Burgtheater Domkirche Graben St. Stephan

Dr.-Karl-Renner-Ring 16 Michaelerplatz

In der 1 Kärntnerstraße Burg Volksgarten 6

2 B 3 Josefsplatz 4 R 5

H Heldenplatz 10 Tourist-Info 11 Vienna Orientation on three levels: 15 8 Albertina- 7 platz 1. Directional signs that lead to places, not Burgring 12 Burggarten institutions to provide a sense of place. 14 Maria-Theresien- 9 Platz 2. The 3D map with the current position Staatsoper 13 Opernring easy to locate (same representation used Museumsplatz across various media channels). 17 Standort / you are here 3. Index numbering of important destina- Hofburg Information Hofburg Information

Quelle Plandaten Hofburg 1835: Österreichische Akademie der Wissenschaften tions. Ergänzung und Gestaltung: benutzbar.at In der Burg, Michaelerkuppel Heldenplatz, Festsaaltrakt 1 10 Sisi Museum Kaiserappartements HOFBURG Vienna Festsäle Silberkammer Kongress- & Veranstaltungszentrum What was the effect? Sisi Museum Imperial Apartments Congress & Event Center Silver Collection OSZE – Organisation für Sicherheit und The evidence gathered in the research Spanische Hofreitschule Zusammenarbeit in Europa phase (observing visitor behavior, Spanish Riding School OSCE – Organization for Security and Schweizerhof, Schweizerhof-Trakt Co-operation in Europe 2 Heldenplatz, Neue Burg interviewing locals and tourists, talking Kaiserliche Schatzkammer Wien 11 Imperial Treasury Vienna Lesesäle, to the major institutions on site and other Hofburgkapelle Wiener Hofmusikkapelle Österreichische Nationalbibliothek Imperial Chapel Wiener Hofmusikkapelle Reading rooms, Austrian National Library Papyrusmuseum Papyrus Museum Josefsplatz, Redoutensaaltrakt stakeholders such as the Austrian Federal 3 Österreichisches Parlament Ephesos Museum Ephesos Museum Heritage Association) was instrumental in Austrian Parliament Haus der Geschichte Österreich* Plenarsaal – Großer Redoutensaal House of Austrian History* evaluating the outcome. Heldenplatz, Corps de Logis H Parlament Pavillon Hof, Bibliothekshof 12 – Immediately after implementation of B Parlament Pavillon Burg, Heldenplatz Weltmuseum Wien R Parlament Pavillon Ring, Heldenplatz Hofjagd- und Rüstkammer Josefsplatz, Prunksaaltrakt Imperial Armoury the new system the amount of false 4 Prunksaal, Sammlung alter Musikinstrumente inquiries at certain hotspots dropped Österreichische Nationalbibliothek Collection of Historic Musical Instruments State Hall, Austrian National Library Maria-Theresien-Platz 13 Josefsplatz, Augustinertrakt dramatically. 5 Kunsthistorisches Museum Wien Augustinerkirche Augustinian Church Maria-Theresien-Platz – Post-evaluation (asking test participants Stallburgtrakt 14 6 Naturhistorisches Museum Wien Stallburg Stables Lipizzan Horses to perform the same tasks as in the Heldenplatz Albertinaplatz, Albertinatrakt 15 7 Äußeres Burgtor Outer Castle Gate Albertina Museum research phase) showed much better Volksgarten Österreichisches Filmmuseum 16 Austrian Cinematheque Theseustempel Theseus Temple usability and understanding of the space. Sisi Denkmal Sisi Monument Burggarten, Palmenhaus 8 Museumsplatz, MQ-MuseumsQuartier Wien – Better appreciation of the Hofburg in Schmetterlingshaus Palmenhaus 17 Imperial Butterfly House Palm House Kunsthalle Wien Leopold Museum its entirety (“I didn’t know this was also Burggarten 9 mumok – Museum moderner Kunst part of the Hofburg”). Mozartdenkmal Mozart Monument Stiftung Ludwig Wien * Eröffnung 2018 The system has been in place since the * Opening 2018 summer of 2017 and additional positions are currently in planning.

Contact: name: Veronika Egger and Lisa Ehrenstrasser company/organisation: benutz-bar GesbR e-mail: [email protected], [email protected] website: isdesign.at, idrdesign.net client: Burghauptmannschaft Österreich