Shore Excursions 2007 scandinavia & russia se-7 Contents The Benefits of Booking With Us 2 Make Your Reservations Online 3 Frequently Asked Questions 4 The Medallion Collection/The Signature Collection 6 How to Choose Your Tours 9 Shore Excursion Prices 10 How to Book More Than One Tour in Each Port 10 Århus, Denmark 11 Copenhagen, Denmark 14 Gdansk, Poland 15 Gothenburg, Sweden 17 Hamburg, Germany 20 Helsinki, Finland 26 Kalmar, Sweden 31 Lübeck, Germany 33 Oslo, Norway 37 Riga, Latvia 42 Rønne, Bornholm, Denmark 44 Stockholm, Sweden 46 St. Petersburg, Russia 52 Tallinn, Estonia 63 Visby, Gotland, Sweden 68 Warnemünde, Germany 70 Ystad, Sweden 80 General Information 81 Some images supplied by Shutterstock 1 The Benefits of Booking Make Your Reservations With Us Online When you book your shore excursions with Holland America Now you can easily choose your tour times, book your Line, you can count on our Signature of Excellence® to tours and receive confirmation of your shore excursion consistently offer a superior experience ashore: reservations 24 hours a day. Visit us online at quality www.hollandamerica.com Clean and comfortable transportation equipment; we engage professional independent tour operators dedicated to Book online now, up until 10 days before sailing. Make your customer satisfaction. payment online via our secure website, and receive confirmation safety as well as your approximate tour departure times. You can also download the shore excursions, view tour prices, find answers to Tour operators have contractually agreed to comply with local frequently asked questions and read general information. government requirements and to carry liability insurance in amounts consistent with local standards to address personal Remember, online shore excursion reservations are processed injury and property damage claims. prior to any requests made on board the ship and receive convenience priority handling. English-speaking guides; tour departure times set to coincide with the ship’s schedule as well as with that of other tours so general information that guests desiring to do so can take multiple tours. At the time of making your reservations online, we will peace of mind advise you whether or not your reservations are confirmed or whether you have been waitlisted. Your credit card will If a tour that you have purchased through Holland America be charged immediately for all confirmed reservations. Line returns late to the ship, we will almost never leave without Should space become available for a waitlisted shore excur- you. In the very rare event that the ship must leave, we will sion request, we will e-mail or otherwise contact you at arrange at our expense to get you to the next port of call (with that time and either immediately charge your credit card if you have already given us your credit card information or independently booked tours, you are responsible for rejoining ask you to provide us with that information for immediate the ship at the next port of call). charge processing. Shore excursion reservations are subject variety to cancellation by us at any time prior to the credit card charge being accepted by your bank. If you or Holland Around the globe, our programs include “A Taste of...”, America cancel a tour more than 10 days prior to cruise Off the Beaten Track, Panoramic, Medallion, flightseeing and departure, we will issue a credit on the credit card that you motor coach tours, with such adventures as camel rides, used to pay for the reservation. For any cancellation within kayaking, diving, rock-climbing, glacier hiking and private 10 days of departure, a credit will not be given on your vehicle/vessel touring. credit card. Instead, we will apply an ONBOARD CREDIT ONLY policy under which the refund (less any cancellation value fee) will show up as a credit to the shipboard account of Our award-winning shore excursions offer superior quality the person who was to take the shore excursion. If the and competitive pricing; our guests consistently rate their credit is not fully utilized during the cruise, the balance will be paid to that guest by the ship’s Purser. shore excursion experience as excellent. 2 3 frequently asked questions Frequently Asked to carry or provide other mobility assistance to a guest and their Questions mobility assistance device (wheelchair, walker, etc.) up or down a ship’s gangway, or on or off a tender boat, is at the sole discretion of the Captain, made based on his evaluation of guest and crew safety. We encourage you to bring a collapsible wheel- chair as space limitations may restrict the ability of some tour what should i wear? operators to accommodate motorized mobility aid devices. Comfortable walking shoes are recommended for all shore do all the ports and tours in this brochure excursions. When you visit places of worship (cathedrals, pertain to my cruise? churches, etc.), we recommend dressing conservatively (shorts Not necessarily, as this brochure may cover more than one and sleeveless sundresses should not be worn), but casual sailing. Please refer to your cruise itinerary to determine which clothing is perfectly acceptable. Dress in layers and have a jacket ports you will visit, then turn to those port sections to see the along. Bring an umbrella or raincoat, a hat and sunscreen. tours. Not all tours in each port are available on all ships or what about meals? all cruises. Most tour departures complement the ship’s meal service hours. are there any other tours offered that are not 24-hour room service is available on board. published in this brochure? how will i know what time each tour departs? Yes, we often add tours to our program after the brochure is published. For additional tours that may now be available The on-board Shore Excursion Planning Form in your stateroom in the ports you are visiting, please check our website at will show departure times. This information will also be printed www.hollandamerica.com. on your shore excursion vouchers, which you will receive on board as your tour ticket. Approximate tour departure times are i am traveling with friends and we would like posted on our website at www.holland america.com. to be on the same motor coach The departure location for each shore excursion is printed on i have a disability. how do i know which tours your shore excursion vouchers. If you wish to travel with friends, will best suit me? will i have a problem please arrive at the designated meeting place together. This will dis embarking the ship? ( ) enable the staff to allocate space for you on the same vehicle. Guests with disabilities should inquire in advance whether a shore excursion will be able to accommodate their needs. We tour durations have graded the Shore Excursions according to the relative level This brochure is designed to help you select the excursions most of activity they entail. The walking icons that appear at the suited to your interests. The individual tour descriptions include beginning of each tour description provide a general idea of the approximate durations. To allow our Shore Excursion Managers level of activity to expect. Please refer to the “Choosing Your flexibility to coordinate your time in port with meals and Tours”section in this brochure for specific information on the activities on the ship, exact departure times are published in walking icons. Most guests will find it beneficial to attend the the Shore Excursion Planning Form on board. For more shore excursion briefing on board the ship for evaluating the information, please attend the Shore Excursion briefing or visit required activity level for each tour. It is important to keep in the Shore Excursion Office. mind that shore excursion operators are subject to the laws of tour descriptions their own country including with respect to accommodating the Tour descriptions may change after printing. Information needs of guests with disabilities. In most foreign countries, the that becomes available after this brochure is published will be laws are not as stringent as those in the United States. Please posted in the Shore Excursions section of our website, which speak with the Shore Excursion Office as to whether you can can be found online at www.hollandamerica.com. Significant expect to encounter difficulties (dis)embarking the ship in a changes will be noted on the Shore Excursion Planning Form particular port of call. In this regard, the decision whether or not on board. Tour schedules are subject to change. 4 5 the signature collection The Medallion to whom is the signature collection suited? Collection The Signature Collection is for single/solo travelers, couples, families, friends, and special interest groups traveling together. This may also be an excellent choice for non-ambulatory guests. Value and flexibility are just two of the advantages of first-class touring and a luxury vehicle. Privacy, comfort, safety, and Holland America Line is proud to present personalized guide service are also yours to enjoy. D A L L I E O the Medallion Collection—a series of tours about the signature collection N M designed to accommodate our most Enjoy guaranteed, first-class guide service and a luxury vehicle C discerning guests. Each of these carefully N that you can book in advance during the height of the busy O L O chosen tours offers a truly different L E C T I season. Each port offers a fleet of vehicles perfect for families, experience, providing an in-depth perspective groups, couples and individuals looking for privacy, comfort, appropriate for seasoned travelers. You will find the Medallion flexibility and personalized guide service that motor coach tours Collection insignia, as shown, next to a select few tours in this can’t provide.