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COLLEGE and UNIVERSITY Vol. 94 Nº 1 @ Winter 2019 Educating the Modern Higher Education Administration Professional Supporting Trans and Nonbinary Community Success in Higher Education: A New Paradigm The Invisible Student FORUM Campus Viewpoint Research in Brief Commentary Book Reviews A Telecommuting Accepting Students for Tips for Success on the Practice for Life: Making Tale as Told from January Enrollment: Institutional Services Side Decisions in College Two Perspectives A Unique Strategy for of a Higher Education Connecting in College: Undergraduate Admissions Environment: A Manager’s iGen: What You Should How Friendship Networks Point of View Know about Post- Matter for Academic Millennial Students Women Leading with and Social Success Authenticity Communication for Consultants AMERICAN ASSOCIATION OF COLLEGIATE REGISTRARS AND ADMISSIONS OFFICERS 105105thth AACRAOAACRAO ANNUALANNUAL MEETINGMEETING MARCH 31 – APRIL 3, 2019 LOS ANGELES CONVENTION CENTER ✦ LOS ANGELES, CA Closing Plenary Speaker: George Takei Actor, Social Justice Activist, Social Media Mega-Power With a career spanning fi ve decades, George Takei is known around the world for his founding role in the acclaimed television series Star Trek. But George Takei’s story goes where few stories have gone before. From a childhood spent with his family wrongfully imprisoned in a Japanese American Internment Camp during WWII, to becoming one of the country’s leading fi gures in the fi ght for social justice, LGBTQ rights, and marriage equality—George Takei remains a powerful voice on issues ranging from politics to pop culture. SPONSORED BY: www.aacrao.org 225039_ACCRAO_2019_AnnualMtg_Ad.indd 1 10/24/18 8:33 AM Founded in 1910, the American Association of Collegiate Registrars and Admissions Officers (AACRAO) is one of the nation’s oldest and largest higher education associations. Widely regarded as the leading authority on the emerging field of and enrollment management, the association is a COLLEGE recognized source of information on student admissions, academic records, technology solutions and international education. In addition to its professional UNIVERSITY development offerings, AACRAO serves as an independent advocate for Vol. 94 Nº 1 @ Winter 2019 the collegiate sector on a broad range of policy issues in Washington, D.C. The Association’s policy agenda is founded on the principles of academic autonomy, access and accountability. 2 Supporting Trans and Nonbinary All rights reserved. AACRAO is a registered trademark. Use, reproduction, Community Success in Higher Education: copying or redistribution of the AACRAO logo is strictly prohibited without A New Paradigm written permission from AACRAO. By Ewa Nowicki W AACRAO adheres to the principles of non-discrimination without regard to age, color, handicap or disability, ethnic or national origin, race, religion, gender 10 The Invisible Student (including discrimination taking the form of sexual harassment), marital, parental By Louis T. Benezet or veteran status, or sexual orientation. W AACRAO does not endorse the products or services of any advertiser. The advertiser assumes responsibility and liability for the content of any advertising. W The articles published in College and University do not reflect the opinions FORUM or positions of the Association. POSTMASTER: Send address changes Campus Research Commentary Book Reviews to College and University, One Dupont Circle, NW, Suite 0, Washington, Viewpoint in Brief Tips for Success on Practice for Life: D.C. 00-11. Copyright © 018 A Telecommuting Accepting Students the Institutional Making Decisions American Association of Collegiate Tale as Told from for January Services Side of a in College .............35 Registrars and Admissions Officers. Two Perspectives....17 Enrollment: Higher Education Connecting in College: Environment: College and University (USPS 110) is By Tristin Marotz A Unique Strategy How Friendship A Manager’s Point published four times a year by the American and Jeff Armstrong for Undergraduate Networks Matter of View Association of Collegiate Registrars Admissions .......... 27 .................31 for Academic and and Admissions Officers, One Dupont iGen: What You By Zackary Underwood By Maria Aveni Social Success ....... 39 Circle, NW, Suite 0, Washington, D.C. Should Know about and Stephanie Ganser 00-11. The cost of the publication is Post-Millennial Women Leading Communication included in the AACRAO membership for Consultants ..... 43 Students .............. 21 with Authenticity ...33 fee. For information on subscriptions and By Kristy Goodwin Reviewed By Matthew Fifolt package rates, please visit www.aacrao. By Leesa Beck and org/cu. Back issues are 0 each (price Alexis Wright includes shipping). ISSN: 0010-0889. INDEXES: College and University is indexed in Current Index to Journals in Education (ERIC), Education Index, Higher Education Abstracts and Contents Pages in Education. AACRAO Board of Directors VICE PRESIDENT FOR ADMISSIONS VICE PRESIDENT FOR AND ENROLLMENT INTERNATIONAL VICE PRESIDENT FOR PRESIDENT PRESIDENT-ELECT PAST PRESIDENT MANAGEMENT EDUCATION ACCESS AND EQUITY Tina Falkner Luisa Havens Jim Bouse Tammy Aagard Jennifer Minke Tiffany Robinson University of Minnesota– Virginia Tech University of Oregon University of Florida Texas A&M University– Western Kentucky Twin Cities Kingsville University VICE PRESIDENT FOR LEADERSHIP VICE PRESIDENT FOR VICE PRESIDENT FOR AND MANAGEMENT RECORDS AND VICE PRESIDENT INFORMATION VICE PRESIDENT VICE PRESIDENT DEVELOPMENT ACADEMIC SERVICES FOR FINANCE TECHNOLOGY AT LARGE AT LARGE Jerry Montag Lara Medley Jack Miner Mark McConahay Rhonda Kitch Jackie Carter Northern Illinois University Colorado School of Mines The Ohio State University Indiana University– North Dakota Washington University Bloomington State University in St Louis Write for C&U Editorial Board EDITOR IN CHIEF Jeffrey von Munkwitz-Smith College and University AACRAO What’s the best way to share vehicle for shaping the profes- Daniel Bender University of the Pacific your ideas, innovations, and sion and gaining recognition. Adrienne Bricker opinions with registrars, ad- AACRAO members are es- University of Minnesota missions officers, and enroll- pecially encouraged to submit Marc Camille ment managers nationwide? articles, but non-members, Loyola University Contribute to AACRAO’s pres- faculty, graduate students, and Sharon Cramer Buffalo State University tigious College and University members of the corporate sec- Julie Ferguson (C&U) quarterly journal. tor are also welcome to share University of Scranton Give your research and ex- their work. Authors will receive Matthew Fifolt University of Alabama at Birmingham perience a voice by writing for copies of the issue in which Theresa Gallo the “Feature” section, or ad- their article appears, and will Drexel University dress best practices, how-tos, be issued an honorarium. Polly Griffin new technologies, the latest For editorial procedures and Princeton University books, and other pertinent manuscript preparation guide- Lisa Holstrom University of Cincinnati topics in “The Forum” sec- lines, visit <www.aacrao.org/ David Lang tion. With a substantial circula- cu/write>. University at Buffalo tion base, C&U is an excellent Joanne Landers Tennessee Wesleyan University Ethan Logan Texas Tech University Submissions Paul Marthers Emory University Manuscripts, Letters, and Direct Inquiries Bryan Newton Wor-Wic Community College Jeffrey von Munkwitz-Smith, Ph.D. David Peterson C&U Editor-in-Chief Indiana University - Purdue University Fort Wayne AACRAO Clayton Smith One Dupont Circle, NW, Suite 520 University of Windsor Washington, D.C. 20036 Roger Thompson University of Oregon Tel: (860) 208–2910 Christopher Tremblay E-mail: [email protected] Michigan State University Robert Wilkinson Forum Articles (commentary, analysis, book Daytona State College reviews, and other non-refereed pieces) Heather Zimar MANAGING EDITOR Heather Zimar C&U Managing Editor AACRAO AACRAO One Dupont Circle, NW, Suite 520 Washington, D.C. 20036 Tel: (607) 279–7829 E-mail: [email protected] Editor’s Note Jeff von Munkwitz-Smith, Ph.D. Editor-in-Chief [email protected] It’s a few days before the Thanksgiving holiday in the There are two Campus Viewpoint articles, “A Tele- United States as I write this editor’s note, inspiring commuting Tale, as Told by Two,” by Tristin Marotz me to think of those people associated with College and and Jeff Armstrong, and “iGen: What You Should University for whom I am thankful: Heather Zimar, our Know About Post-Millennial Students,” by Leesa Beck Managing Editor, who works closely with the authors and Alexis Wright. and who keeps me on track; our Editorial Board, who There is one Research in Brief article, “Accepting review articles and perform a critical quality control Students for January: A Unique Strategy for Under- function; the authors, without whose work this journal graduate Admissions,” by Zackary Underwood and would not exist, willing to share their thoughts and ex- Stephanie Ganser. pertise; our several book reviewers, particularly Mat- There also are two Commentaries, “Tips for Success thew Fifolt, who has shared his insights in nearly every on the Institutional Services Side of a Higher Educa- edition of C&U that I’ve edited; and, of course, you, tion Environment: A Manager’s Point of View,” by Ma- our readers! Thank you all! ria Aveni; and “Women Leading with Authenticity,” by This edition includes two feature articles. In “A New Kristin Goodwin. Paradigm