Stakeholder Engagement 1St Edition
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RICS guidance note RICS Professional Guidance, UK Stakeholder engagement 1st edition Commissioned jointly with rics.org/guidance Stakeholder engagement RICS guidance note, UK 1st edition Acknowledgments RICS would like to thank the following for their contribution to this guidance note: Lead authors Donnie MacNicol – Team Animation Guy Giffin – Prendo Simulations Paul Mansell – ImpaQt Consulting Project management board Chair: Anne McCann – West Quarter Consulting Tim Fry – Moorfields Eye Hospital NHS Andrew McSmythurs – Sweet Group Alan Muse – RICS Thurstan Ollerearnshaw – Project management consultant Neil Read – Land Securities David Reynolds – David Reynolds Richard Schofield – Rider Hunt Darren Talbot – Ridge and Partners Stuart Togwell – Wates Andrew Underwood – Aurum Management Matt Wilderspin – CBRE Additional case study material: Chris Jones Barry Wood Published by Royal Institution of Chartered Surveyors (RICS) Parliament Square, London, SW1P 3AD, UK www.rics.org/shop No responsibility for loss or damage caused to any person acting or refraining from action as a result of the material included in this publication can be accepted by the authors or RICS. Produced by the QS and Construction Professional Group of Royal Institution of Chartered Surveyors. ISBN 978-1-78321-075-6 ©Royal Institution of Chartered Surveyors (RICS) September 2014. Copyright in all or part of this publication rests with RICS. No part of this work may be reproduced or used in any form or by any means including graphic, electronic, or mechanical, including photocopying, recording, taping or web distribution, without the written permission of Royal Institution of Chartered Surveyors or in line with the rules of an existing licence. 2 RICS guidance note rics.orgrics.org Contents Acknowledgments ...........................................................................................................2 RICS professional guidance ......................................................................................4 Executive summary ........................................................................................................5 1 Introduction .................................................................................................................6 2 Emerging stakeholder terminology ..............................................................8 3 Key principles and related case studies.....................................................9 Principle 1: Communicate .......................................................................................... 10 Principle 2: Consult early and often ........................................................................ 11 Principle 3: Remember they’re only human ........................................................... 12 Principle 4: Plan it ......................................................................................................... 13 Principle 5: Relationships are key ............................................................................. 14 Principle 6: Simple, but not easy............................................................................... 15 Principle 7: Just part of managing risk ................................................................... 16 Principle 8: Compromise ............................................................................................. 17 Principle 9: Understand what success is ................................................................ 18 Principle 10: Take responsibility ................................................................................ 20 4 Developing stakeholder management capabilities ......................... 21 Appendices 1 Survey results .......................................................................................................... 22 2 Power vs. interest tool ........................................................................................ 25 3 Framework of good practice: CASE model ............................................ 26 RICS and APM resources.......................................................................................... 28 RICS guidance note 3 RICS professional guidance International standards the contents of any relevant guidance notes published by RICS in deciding whether or not the member had acted RICS is at the forefront of developing international with reasonable competence. standards, working in coalitions with organisations around the globe, acting in the public interest to raise standards In the opinion of RICS, a member conforming to the and increase transparency within markets. International practices recommended in this note should have at least Property Measurement Standards (IPMS – ipmsc.org), a partial defence to an allegation of negligence if they have International Construction Measurement Standards followed those practices. However, members have the (ICMS), International Ethics Standards (IES) and others will responsibility of deciding when it is inappropriate to follow be published and will be mandatory for RICS members. the guidance. This guidance note links directly to and underpins these standards and RICS members are advised to make It is for each surveyor to decide on the appropriate themselves aware of the international standards (see procedure to follow in any professional task. However, www.rics.org) and the overarching principles with which where members do not comply with the practice this guidance note complies. Members of RICS are recommended in this note, they should do so only for a uniquely placed in the market by being trained, qualified good reason. In the event of a legal dispute, a court or and regulated by working to international standards and tribunal may require them to explain why they decided not complying with this guidance. to adopt the recommended practice. Also, if members have not followed this guidance, and their actions are RICS guidance notes questioned in an RICS disciplinary case, they will be asked to explain the actions they did take and this may be taken This is a guidance note. Where recommendations are into account by the Panel. made for specific professional tasks, these are intended to represent ‘best practice’, i.e. recommendations which in In addition, guidance notes are relevant to professional the opinion of RICS meet a high standard of professional competence in that each member should be up to date competence. and should have knowledge of guidance notes within a reasonable time of their coming into effect. Although members are not required to follow the recommendations contained in the note, they should take into account the following points. Document status defined RICS produces a range of standards products. These When an allegation of professional negligence is made have been defined in the table below. This document is a against a surveyor, a court or tribunal may take account of guidance note. Type of document Definition Status Standard International standard An international high-level principle based standard Mandatory developed in collaboration with other relevant bodies Practice statement RICS practice statement Document that provides members with mandatory Mandatory requirements under Rule 4 of the Rules of Conduct for members Guidance RICS code of practice Document approved by RICS, and endorsed by Mandatory or recommended good practice another professiona body/stakeholder that provides (will be confirmed in the document itself) users with recommendations for accepted good practice as followed by conscientious practitioners RICS guidance note (GN) Document that provides users with Recommended good practice recommendations for accepted good practice as followed by competent and conscientious practitioners RICS information paper (IP) Practice-based information that provides users with Information the latest information and/or research 4 RICS guidance note rics.orgrics.org Executive summary Commissioned jointly by RICS and the Association for the topic as well as very experienced practitioners. It might Project Management (APM), Stakeholder engagement, confirm that your current approach is mostly right, but it 1st edition is intended to provide guidance to anyone should also highlight some areas in which you could be who encounters human, as well as technical challenges more effective. in their working lives. It is aimed primarily at project and programme managers, and those working in a project To ensure the guidance reflects current best practice, a environment that have to influence, work with and consider comprehensive series of workshops and surveys took the views of other people. place to engage with leading practitioners across different sectors. In particular, many APM and RICS members This non-technical capability is increasingly recognised as have given feedback and this has helped ground the a key success factor on projects of all sizes and across all recommendations in the real world. The brief case studies sectors, with numerous project reviews indicating these (more anecdotal than a detailed review) are an example ‘human factors’ are the most likely causes of problems or of how this practical perspective has been accounted for. failure. The evidence gathering was especially fulsome from the online survey conducted between May and July 2013 that This publication provides practical guidance, describing provides insight into the following areas: what happens in the ‘real world’ through a series of case examples, and aims to offer approaches proven as • the value