VOLUNTEER HANDBOOK AUGUST 1-7, 2016 TPC RIVER HIGHLANDS CROMWELL, CT TABLE OF CONTENTS

Welcome Letter...... 2 2016 Executive Committee...... 3 Charitable Impact...... 4 A Year in Review...... 5 History...... 6 Schedule of Events...... 7 Volunteer Uniform...... 10 Volunteer Food and Beverage...... 11 Volunteer Recognition...... 12 Volunteer Appreciation Party...... 13 Volunteer Merchandise Promotion...... 14 Volunteer Information A-Z...... 15 Security Policy...... 19 PGA TOUR Mobile Device Policy...... 21 Course Map...... 22 18th Hole Hospitality Clients...... 24 Skybox Clients...... 26 Fan Zone Clients...... 28 Hospitality Clients A-Z...... 30 Volunteer Information...... 32 WELCOME

Welcome 2016 Travelers Championship Volunteers! Thank you for choosing to volunteer at the 2016 Travelers Championship, August 1-7, at TPC River Highlands in Cromwell, Connecticut. As Connecticut’s largest sporting event, more than 4,000 volunteers donate their time and effort to help deliver a world-class PGA TOUR experience for players, fans and the media. Volunteers not only get to go behind the scenes at a PGA TOUR event, but also can feel good about investing their time as the Travelers Championship donates 100 percent of its net proceeds to charities throughout New . Since 2007, when Travelers became the title sponsor, over $10 million has been generated for more than 500 charities. Last year alone, the Travelers Championship generated $1.565 million for more than 140 charities throughout Connecticut and New England. Our volunteers, the heart of the event, contribute directly to this. Your passion, dedication and hard work do not go unnoticed. Hartford HealthCare continues to be actively involved in enhancing the volunteer experience as they are proudly sponsoring the tournament’s volunteers for the seventh straight year. Together, we share admiration for our volunteers and hope to continue enhancing the overall volunteer experience. We are pleased to highlight an elite field including reigning champion , 2011 PGA Championship winner , 2007 Masters Champion and 2015 Open Championship winner , 2010 Open Championship winner , 2012 U.S. Open champion , three-time major winner Padraig Harrington and many more. In addition to the golf competition, the tournament will host special events throughout the week, including Military Appreciation presented by Saint Francis Hospital and Medical Center, Farmington Bank Family Day and Women’s Day presented by Travelers. The Powerstation Events Concert Series in the MetroHartford Alliance Fan Zone will include country duo Big & Rich on Thursday evening and Gin Blossoms on Saturday evening. We appreciate you donating your time to volunteer with us. See you on the course! Best Regards,

Nathan Grube Tournament Director Travelers Championship

2 2016 EXECUTIVE COMMITTEE & ASSISTANTS

ADMINISTRATION GALLERY PRO CADDIE HOSPITALITY Erin M. Wait Maureen O’Connor Maggie Pastore Meagan Mirkovich Asst: Karen Orton David Timm Mobile Device Asst: AIRPORT CONCIERGE Greg Hammond SCORING James Anderson Nick Giuliano Asst: Jennifer Lassige GATES Laser Operators: Woody Mrozowski David Charles Standard Bearers: Jeffrey Levine AMATEUR CADDIES Asst: Raymond Plante Walking Scorers: Charles “Buddy” Buder Marc Zirolli Asst: Karissa Steltzer Walking Scorers: Brian Zimmerli Asst: Mark Wetmore MEDIA SKYBOXES AMBASSADORS John Mayo Dana Shults Shawn Daly Danielle Sobocinski Asst: Monica Zapatka MILITARY APPRECIATION Chris Ward SPONSOR VALET CALL CENTER Sharon O’Brien Bryan Fix Ann Esposito Asst: Anne Martin OPERATIONS CHAMPIONS CLUB Richard Hernandez STARTERS Bob Cattel Ben Troup John Shulansky Asst: Mark Vining PLAYER LOGISTICS TICKET SERVICES CONCERT SERIES Michelle Clark Marlisa Simonson Tracey Trifone Jay Dykstra Asst: Richard Laury TOURNAMENT ANALYTICS CONCESSIONS Kelly Ouelette Shaun Sheridan PLAYER RELATIONS Asst: Adam Daw Asst: Ken Verrastro Drew Gallup Asst: David May VOLUNTEER SERVICES CORPORATE HOSPITALITY Rick Buckley Art Kuever PLAYER TRANSPORTATION Pam House Asst: Jeffrey Gertz Dawn Kirkwood Asst: Richard Steere Asst: Donna Thomas VOLUNTEER VILLA Asst: Joe Audet Christina Davenport DELIVERIES Asst: Mimi Reyes Kristine Zywocinski PRACTICE FACILITY Asst: Adam Famiglietti Asst. Larry Wilder Lauren Ducey Asst: Karen Ford Jay Salvador DISTRIBUTION Asst: Joe Milositz Stephen Dahlem Asst: Alice Shea Asst: Ben Troup Asst: Ray Shaw PRO-AM Mike Maksymiw FAN ZONE Asst: Thomas Kim Jennifer Shea Asst: Kelly Nazario 3 CHARITABLE IMPACT

The primary beneficiary of the 2016 Travelers Championship is the ALS Clinic at the Hospital for Special Care (HSC) in New Britain, Connecticut. Each year, HSC cares for more than 250 Connecticut residents with amyotrophic lateral sclerosis (ALS), a progressive disorder that affects the function of nerves and muscle. HSC is the only facility in Connecticut that is part of the ALS Association’s national network of Certified Treatment Centers of Excellence and is certified by the Muscular DystrophyAssociation for ALS care. It also runs one of the largest research and clinical trial programs for ALS in New England.

I The Travelers Championship is proud to be a PGA TOUR event, which donates 100 percent of net proceeds to charity every year to nonprofit organizations throughout our community. Since 1952, million generated the tournament has generated more than $33 million for charity and in 2015, the Travelers Championship charities surpassed $1.565 for charity. benefited

million charities generated for A YEAR IN REVIEW

The 2015 Travelers Championship saw Bubba Watson claim his second title at TPC River Highlands in an exciting playoff over . Watson began with nine birdies and a bogey for an opening round 62, tying his lowest round on the PGA TOUR. Watson’s second round saw a bogey-free 67 that propelled him to the solo lead entering the weekend. On Saturday, Watson’s 68 placed him in a tie for second, one stroke back of . Sunday’s leaderboard would prove to be a must watch as 24 players were within six shots of the lead. In a light drizzle that lingered throughout the day, players were sent off split tees in threesomes to avoid the heaviest showers. Watson birdied the first two holes on Sunday to take back the lead. Watson stuck to his strengths and played steady golf the next 16 holes finishing up with an eagle, a bogey and 14 pars. Watson’s second victory at TPC River Highlands would have to wait as he was caught by Paul Casey, whose final round 65 gave him a share of the lead after 72 holes. On the second playoff hole, Watson birdied 18 to win his second Travelers Championship. 5 TRAVELERS CHAMPIONSHIP HISTORY

In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open, at Wethersfield Country Club. In 1984, the tournament moved to its current location at TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor since 2007. The largest professional sporting event in the state, the tournament has generated more than $33 million for charities in the surrounding communities and has crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and .

TPC RIVER HIGHLANDS Located in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking the Connecticut River, TPC River Highlands has served as the proud host of the PGA TOUR’s Travelers Championship since 1984. The course has been named by Golf Digest as one of the “Top 10 Golf Courses in the State” and the “Best Private Course in the State” by Connecticut Golfer Online for a number of years. Last fall, the club launched a multi-million dollar renovation project designed to enhance the golf experience. The scope of work encompassed agronomic and architectural improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake banks. Following the announcement of a 10-year sponsorship extension agreement with Travelers in December 2014, special considerations were also given to improving the spectator experiences at the tournament, resulting in enhanced viewing areas and improvements to the existing Fan Zone. TPC River Highlands reopened all 18 holes in early June for members and their guests to enjoy the course enhancements.

6 SCHEDULE OF EVENTS

TOURNAMENT WEEKLONG EVENTS MILITARY APPRECIATION PRESENTED BY SAINT FRANCIS HOSPITAL AND MEDICAL CENTER Wednesday – Sunday | Patriots’ Outpost The tournament is proud to support U.S. armed forces with Military Appreciation presented by Saint Francis Hospital and Medical Center. This weeklong salute will give military personnel and their families a chance to see some of the best golfers compete at the Travelers Championship. All active, reserve and retired military service members, United States veterans and their dependents are invited into the Patriots’ Outpost, a complimentary hospitality venue that will offer free food and beverage, Wednesday through Sunday. The venue will be climate-controlled thanks to the support from our sponsors. Associate Sponsors of Military Appreciation include Bear’s Smokehouse BBQ, ConnectiCare®, the Connecticut Department of Economic & Community Development and Mohegan Sun. Media Partners include New Haven Register, 102.9 The Whale and WDRC AM 1360. Bear’s Smokehouse BBQ will provide complimentary lunch Wednesday through Sunday of tournament week in the Patriots’ Outpost, in addition to snacks provided by Entenmann’s and Frito-Lay and coffee provided by Dunkin’ Donuts. FARMINGTON BANK KIDS ZONE Tuesday – Sunday Visit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the mini golf course. METROHARTFORD ALLIANCE FAN ZONE Wednesday – Sunday The MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington Bank Kids Zone, concessions, Bear’s Smokehouse BBQ, Powerstation Events Concert Series and more. The MetroHartford Alliance Fan Zone is the interactive destination for fans and families at the Travelers Championship. OPERATION BIRDIES PRESENTED BY KAMAN Thursday – Sunday | 17th Hole For the 2016 Travelers Championship, Operation Birdies presented by Kaman will take place on the 17th hole at TPC River Highlands. Throughout the competition rounds, Thursday through Sunday, a minimum of a $100 donation will be made for every birdie the PGA TOUR professionals make on this Military Appreciation Hole. The funds generated will be donated to Birdies for the Brave Homefront Groups that will activate in Connecticut. 97-9 ESPN PRESENTS THE ROB DIBBLE SHOW Monday – Sunday | Big Y Radio Deck The 97-9 ESPN afternoon broadcast will be live from the Big Y Radio Deck at the Travelers Championship throughout the week.

7 SCHEDULE OF EVENTS

MONDAY, AUGUST 1 Gates Open I 7:00 a.m. • Opening Ceremony I 9:00 a.m. I 1st Tee • Opening Ceremony Reception and Operation Homefront Back to School Brigade presented by ConnectiCare® I 10:00 a.m. - 11:00 a.m. I Patriots’ Outpost • Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent • Pro-Am Celebration (Invitation Required) I 5:30 p.m. - 9:00 p.m. I Pro-Am Tent

TUESDAY, AUGUST 2 Gates Open I 7:00 a.m. • PGA TOUR Professionals Practice Round I All Day I 18 Holes • The Umbrella at 151/2 - Closest to the pin contest - Players & Caddies 8:00 a.m. - 5:00 p.m. | The Umbrella at 151/2 • Gameday | 8:00 a.m. - 1:00 p.m. | Michelob ULTRA 19th Hole Sponsor Club & Back 9 Holes of TPC River Highlands • Renewal Event | 8:00 a.m. - 9:30 a.m. | William Hill Estate Champions Club • Drive, Chip and Putt Local Qualifying | 9:00 a.m. - 3:30 p.m. I Practice Facility • Farmington Bank Family Day | 9:00 a.m. - 3:30 p.m. I Practice Facility • Webwise Small Business Workshop by Web.com | 10:00 a.m. - 1:00 p.m. Pro-Am Tent • Operation Shower presented by ConnectiCare® | 11:00 a.m. - 1:00 p.m. | The First Tee of Connecticut Building David & Geri Epstein Learning Center | (Invitation Required) • Eversource PGA TOUR Player Experience & Reception for Junior Golfers 3:30 p.m. - 7:30 p.m. | Practice Facility • Dine Around & Performance (Invitation Required) | 5:30 p.m. | The Bushnell

WEDNESDAY, AUGUST 3 Gates Open I 6:00 a.m. • Travelers Celebrity Pro-Am I Pro-Am Tent Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m. • The Umbrella at 151/2 - Closest to the pin contest - Amateurs | 8:00 a.m. - 5:00 p.m. The Umbrella at 151/2 • WEEI Presents: Dennis & Callahan Show I 6:00 a.m. - 10:00 a.m. Big Y Radio Deck • Chaz and AJ in the Morning from 102.9 The Whale/ 99.1 PLR/ 95.9 The Fox 6:00 a.m. - 10:00 a.m. | Adjacent to the Merchandise Tent • Off-Site Pro-Am | 10:00 a.m. | GreatHorse, Hampden, MA • Birdies for the Brave Military Caddie Program presented by Saint Francis Hospital and Medical Center | 8:00 a.m. - 2:00 p.m. I 17th Hole • MetroHartford Alliance Breakfast | 9:00 a.m. - 12:00 p.m. | The First Tee of Connecticut David & Geri Epstein Learning Center • Farmington Bank Celebrity Mini Golf Tournament | 9:30 a.m. & 10:30 a.m. | MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone • WFAN 660 presents The Joe and Evan Show I 10:00 a.m. - 11:00 p.m. I Clubhouse Patio • INROADS and Travelers EDGE Intern Ice Cream Social | 4:00 p.m. – 5:30 p.m. 8 Webster Bank Corporate Row Tent SCHEDULE OF EVENTS

THURSDAY, AUGUST 4 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m. • Travelers Championship First Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. *Tee times are subject to change • WDRC Presents The Brad Davis Show | 6:00 a.m. - 10:00 a.m. | Patriots’ Outpost • Women’s Day Presented by Travelers (Ticket Required) I 8:00 a.m. – 1:00 p.m. Pro- Am Tent • Powerstation Events Concert Series featuring Big & Rich Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone

FRIDAY, AUGUST 5 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m. • Travelers Championship Second Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. * Tee times are subject to change • MetroHartford Alliance/CoreNet Breakfast & MetroHartford Alliance Lunch 8:00 a.m. - 1:00 p.m. | The First Tee of Connecticut David & Geri Epstein Learning Center • WTIC NewsTalk 1080 presents The Joe D and Gresh Show | 3:00 p.m. - 7:00 p.m. Michelob ULTRA 19th Hole Sponsor Club • Bruce Edwards Foundation Benefit Dinner | 6:30 p.m. - 9:00 p.m. Connecticut Convention Center

SATURDAY, AUGUST 6 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m. • Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change • The First Tee of Connecticut Patron’s Breakfast (Invitation Required) 9:30 a.m. - 10:30 a.m. | The First Tee of Connecticut David & Geri Epstein Learning Center • Volunteer Appreciation Party sponsored by Hartford HealthCare 5:00 p.m. - 8:30 p.m. | Pro-Am Tent • Powerstation Events Concert Series featuring Gin Blossoms Conclusion of Play - 8:30 p.m. | MetroHartford Alliance Fan Zone

SUNDAY, AUGUST 7 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m. • Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change • Pancreatic Cancer Research 18-Hole Stroll I 6:30 a.m. I Pro-Am Tent • Closing Ceremony I Approximately 6:00 p.m. I 18th Green 9 VOLUNTEER UNIFORM

The Travelers Championship is a televised, professional sporting event, so it is important for our volunteers to meet the standards of professional golf.

While in uniform, volunteers must: • Wear the official 2016 tournament-issued red volunteer golf polo and hat or visor • Wear khaki-colored pants, skirts, capris or shorts of appropriate length • Wear closed-toe footwear that is comfortable and predominantly a neutral color (black, white or tan is preferred) • Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided to wear over personal rain gear • Treat every guest and volunteer of the tournament with the utmost respect

While in uniform, volunteers must not: • Wear the previous year’s golf polos, hats or visors • Wear denim or cargo shorts • Wear flip flops or sandals • Wear branded baseball caps • Consume alcohol (except at the Volunteer Appreciation Party) • Ask for player autographs • Participate in fan activities • Smoke • Use cameras • Use cell phones for personal use 10 VOLUNTEER FOOD AND BEVERAGE PROGRAM

BREAKFAST Throughout the week, the Volunteer Villa will provide breakfast each morning for all volunteers, starting at 5:30 a.m. Please make sure you stop by the Villa to check in and enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare.

LUNCH On Monday, August 1, lunch will be served in the Volunteer Villa from 11:30 a.m. – 2:00 p.m. courtesy of Chicago Sam’s.

On Tuesday, August 2 – Sunday, August 7, volunteers must pick up their volunteer meal vouchers each morning in the Volunteer Villa unless told otherwise by their chair. These food cards will be accepted at designated concession areas on course. Please remember that the meal vouchers are day specific and cannot be redeemed for alcohol or apparel.

AFTERNOON SNACK Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take out on the course. Volunteers should stop by the Villa to take a break and grab an afternoon snack.

SUNAUGUSTDAY 7, 2016 SUNAUGUSTDAY 7, 2016 SUNAUGUSTDAY 7, 2016 ONE (1) REGULAR ONE (1) NON-ALCOHOLIC ONE (1) SNACK BEVERAGE HOT OR COLD ENTREE BOTTLED SODA OR WATER 0001 0001 0001 Volunteers Sponsored By Volunteers Sponsored By Volunteers Sponsored By

Volunteer Meal Voucher. One Time Usage. No Cash Value. Volunteer Meal Voucher. One Time Usage. No Cash Value. Volunteer Meal Voucher. One Time Usage. No Cash Value. Valid only on date issued, at concessions. Not valid in hospitality Valid only on date issued, at concessions. Not valid in hospitality Valid only on date issued, at concessions. Not valid in hospitality venues. Not replaced if lost or stolen. venues. Not replaced if lost or stolen. venues. Not replaced if lost or stolen.

11 VOLUNTEER RECOGNITION

To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford HealthCare would like to honor volunteers who go above and beyond as the 2016 Volunteer of the Year, Volunteer Executive Committee Member of the Year, and other volunteer recognitions as voted on by the volunteers. New this year, all awards will be presented at the Volunteer Appreciation Party. Below is a list of the awards to be presented in 2016. Stop by the Villa to vote for your fellow volunteers. VOLUNTEER OF THE YEAR Throughout the week, the committee chairs will recognize the efforts of individuals and groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized will be in the running for one of the 2016 Travelers Championship volunteer awards. For the 2016 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the winner’s charity of choice.

ROOKIE OF THE YEAR This award is presented to a new volunteer who embraces their role and dives in head first! This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on. Being a newcomer does not stop them from performing with passion.

MOST CHARISMATIC This award is given to an individual whose enthusiasm is contagious. Their dynamic drive rubs off on their team members and contributes to the committee’s overall success. Their charming spirit is noticed by whomever they are helping - a fan, player or another committee member.

BEST TEAM PLAYER It’s not always easy working on a team, but this individual contributes with ease. They work well with other volunteers using a range of different skills and abilities to create positive outcomes and team morale. This individual is motivating, respectful and a huge support to other volunteers. Most importantly, they always put their team ahead of themselves.

EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR We cannot even begin to thank all of our Executive Committee members because without their year-round dedication, we would not be the tournament that we are. This award will be presented to an Executive Committee member whose commitment to the tournament has really shined this year.

The Travelers Championship would like to thank Hartford HealthCare for sponsoring the 2016 Volunteer Program. Each year, Hartford HealthCare is actively involved in helping the tournament enhance the volunteer experience throughout tournament week.

Again, this year, Hartford HealthCare will be providing a Volunteer Appreciation Station in the MetroHartfod Alliance Fan Zone for volunteers to take a snack or fill up their complimentary Hartford HealthCare water bottle.

12 VOLUNTEER APPRECIATION PARTY

The Travelers Championship is proud to WHERE partner with Hartford HealthCare to host a PRO-AM TENT AT Volunteer Appreciation Party. Come join us TPC RIVER HIGHLANDS for a fun night with your fellow volunteers, featuring Bear’s Smokehouse BBQ and WHEN NoRA Cupcake Company, as we thank our SATURDAY, AUGUST 6 volunteers and celebrate the 2016 5:00 P.M. - 8:30 P.M. Travelers Championship! New this year, the Travelers Championship WHO will announce the 2016 Volunteer of the Year ALL VOLUNTEERS! and other volunteer recognition awards at UNFORTUNATELY, GUESTS ARE NOT PERMITTED the party. TO ATTEND All volunteers must present their volunteer badge in order to attend the party. DON’T MISS OUT ON:

• GREAT PRIZES • FUN PHOTO BOOTH

THANK YOU! FROM ALL OF US AT THE TRAVELERS CHAMPIONSHIP

13 MERCHANDISE PROMOTION

MERCHANDISE PROMOTION FOR ALL VOLUNTEERS!

All volunteers will receive a 20% discount in the tournament merchandise tent during normal business hours (Wednesday – Sunday). To receive the discount, you must present your volunteer badge upon purchasing your items.

14 VOLUNTEER INFORMATION A-Z

ADA VIEWING LOCATIONS BADGES • 1st Tee VOLUNTEER BADGE – WHITE • 8th Green This white badge is given to each • 9th Green volunteer and allows “grounds only • 10th Tee access” to the event all week. Volunteers • 18th Green must keep this badge visible at all times • Practice Facility and may use this badge as a ticket to the event on days that they are not ADMISSION GATES volunteering. Please do not wear your The three admission gates are located at volunteer uniform on days that you are the following: not volunteering. • Main Entrance: Accessible via Main MARSHAL & SCORING BADGE – Entrance and Gold Lot/Lot B Parking DARK ORANGE • 9th Fairway: Accessible via foot on This dark orange badge is given to all Golf Club Road and the Red Lot hole marshal and scoring volunteers and • 6th Green: Accessible on foot via allows “grounds only access” to the event Field Road all week. The hole marshal and scoring badge allows for these volunteers to go AMBASSADOR LOCATIONS “inside the ropes” along the 18 holes. All • Headquarters – 9/10 Crossover volunteers must keep this badge visible • Main Entrance at all times and may use this badge as a • Clubhouse Crossover ticket to the event on days that they are • 18 Concessions not volunteering. Please do not wear your • Patriots’ Outpost – 1st Tee volunteer uniform on days that you are • 17th Green not volunteering. • Fan Zone – Center • 9th Hole Gate GROUNDS BADGE – BLACK Each volunteer is given a grounds badge ATMs to distribute to a guest and use as a ticket • Main Entrance to the event all week. The grounds badge • Merchandise Tent gives the guest “grounds access only.” • Behind the 1st Tee • 18 Concessions • MetroHartford Alliance Fan Zone • Michelob ULTRA 19th Hole Sponsor Club

15 VOLUNTEER INFORMATION A-Z

CONCESSION STANDS GOLF CARTS HOURS OF OPERATION Any volunteer using a cart should use Practice Facility* caution as to not interfere with play in any 7:00 a.m. – 7:00 p.m. manner. Always operate with caution! Wednesday - Sunday (Breakfast Available) Watching play while on a golf cart is strictly prohibited. Please follow all cart Hole No. 5 enforcements and policies throughout 10:00 a.m. – 7:00 p.m. tournament week. All volunteers operating Wednesday - Sunday a golf cart must be at least 18 years old, Hole No. 8 have watched the video and signed the golf cart waiver. 10:00 a.m. – 7:00 p.m. Wednesday – Sunday HANDICAP PARKING & SHUTTLE Hole No. 15 Handicap accessible parking is available for 10:00 a.m. – 7:00 p.m. vehicles with a valid state permit at Thursday – Sunday Woodside Intermediate School, 30 Woodside Road, Cromwell, CT 06416. A Hole No. 18* complimentary ADA shuttle will be available 7:00 a.m. – 7:00 p.m. from the lot to behind the 18th green and Wednesday – Sunday (Breakfast Available) will be running 7:00 a.m. – 7:00 p.m., Fan Zone Monday – Sunday. Please note there may be extended hours on the concert nights. 10:00 a.m. – 7:00 p.m. For more information, please visit our Wednesday – Sunday website: (Extended Hours on Fri. & Sat.) www.TravelersChampionship.com. Hole No. 12 10:00 a.m. – 7:00 p.m. HOSPITALITY VENUES Thursday – Sunday HOURS OF OPERATION Upper 15 Beverage Stand Aetna Greenside Club 10:00 a.m. – 7:00 p.m. 8:30 a.m. – 30 minutes post play Wednesday – Sunday William Hill Estate Champions Club *Also open 10:00 a.m. - 5:00 p.m. on 10:00 a.m. – 30 minutes post play Monday and Tuesday Michelob ULTRA 19th Hole Sponsor Club 10:00 a.m. – 30 minutes post play EMERGENCIES If an emergency occurs, please dial 911 Corporate Row Chalets and notify the committee chair, a hole 10:00 a.m. – 30 minutes post play captain or staff member closest to you. They will radio the nearest Saint Francis Skyboxes / Sky Suites Hospital and Medical Center medical 10:00 a.m. – 30 minutes post play personnel. Patriots’ Outpost presented by Saint Francis Hospital and Medical Center FIRST AID 10:00 a.m. – 30 minutes post play The Saint Francis Hospital and Medical Center medical headquarters is located All hospitality venues are open directly across from the clubhouse. You can Wednesday - Sunday. also find first aid tents at the 5th Hole, 12th Hole and 17th Hole. 16 VOLUNTEER INFORMATION A-Z

HOSPITALITY VENUES MILITARY APPRECIATION LOCATIONS During the week, the Travelers Championship will be honoring all active, Aetna Greenside Club reserve and retired military service 18th Green, Player Right members and their dependents with William Hill Estate Champions Club complimentary admission. New this year, 18th Green, Player Left U.S. veterans and their dependents will also receive complimentary admission Michelob ULTRA 19th Hole Sponsor Club to the tournament, thanks to Bear’s 18th Fairway, Player Right Smokehouse BBQ. These individuals, Corporate Row Chalets will have access to the Patriots’ Outpost 18th Fairway, Player Right presented by Saint Francis Hospital and Medical Center, a climate-controlled Skyboxes / Sky Suites hospitality venue meant to honor the 15th Green/18th Tee, 17th Green, 17th Tee men and women who serve our country. This venue is adjacent to the 1st tee box. Patriots’ Outpost presented by Saint Francis Hospital and Medical Center Adjacent to 1st Tee PERSONAL BELONGINGS Unfortunately, there are no locations TPC Member Area* for volunteers to store their personal Clubhouse Patio belongings. We recommend that anything of value be left at home. Volunteers are Travelers Trophy Suite allowed to bring in a bag that complies 18th Green, Player Left with our updated security policy. Please Travelers Corporate Row see page 19 for the full policy. 18th Fairway, Player Right PUBLIC BLEACHERS presented by Travelers 360 Nestlé Purina PetCare Company 17th Green/15th Tee Practice Facility * Please note, the TPC Member Area is Overlooking practice facility only open Thursday – Sunday Hole No. 1 1st Tee, Player Right LOST AND FOUND Lost and Found is located at the Hole No. 8 th Tournament Office, (860) 502-6800. Directly Behind 8 Green Hole No. 9 MERCHANDISE TENT 9th Green, Player Left The official Travelers Championship and PGA TOUR Merchandise Tent is located Hole No. 10 th off of the 9th green. Directly Behind 10 Tee Farmington Bank Kids Zone Farmington Bank Mini Golf Course

17 VOLUNTEER INFORMATION A-Z

PUBLIC PARKING WILL CALL Parking is based on a first come, The Will Call trailer is located 1/10 of a first served basis. All spectators will mile south of the entrance to the general be directed to park in Lot B in the parking lot off Route 99. All guests will be tournament’s Gold Lot. If Lot B is full, required to show a photo ID in order to officers will direct spectators to the off- pick up their package. The Will Call hours site lot adjacent to Route 99. are as follows: Monday, August 1 RESTROOMS* 7:00 a.m. – 6:00 p.m. • Main Entrance • 5th Fairway, Player Left Tuesday, August 2 • Behind 8th Tee 7:00 a.m. – 6:00 p.m. • 12th Fairway, Player Right • Across from 18 Concessions Wednesday, August 3 MetroHartford Alliance Fan Zone 5:00 a.m. – 6:00 p.m. • Patriots’ Outpost Thursday, August 4 • 15th Tee 6:00 a.m. – 6:00 p.m. • Across Street from 1st Tee Friday, August 5 *All restroom locations include ADA accessible facilities. 6:00 a.m. – 6:00 p.m. Saturday, August 6 VOLUNTEER PARKING 7:00 a.m. – 6:00 p.m. All volunteers are given a pass to park in Lot B in the Gold Lot. Unless otherwise Sunday, August 7 noted by your chair, volunteers will then 7:00 a.m. – 2:00 p.m. proceed to the Volunteer Villa where they will check in for their scheduled WEATHER EVENT shift. Please remember that it will take If inclement weather should occur, play approximately 25 minutes from the time may be suspended or cancelled. For the you park until the time you arrive at your most up-to-date tournament information scheduled post. Volunteers who arrive regarding schedule of events and time without their tournament-issued parking of play, please visit one of the following pass will be charged the $15.00 locations: parking fee. • www.TravelersChampionship.com • www.Facebook.com/ VOLUNTEER VILLA TravelersChampionship Volunteers must check in at the Villa and then enter the course through the • www..com/TravelersChamp main gate. Due to heightened security, all volunteers are required to pass through a security check before proceeding to their committee location.

18 SECURITY POLICY

SECURITY Since the safety and well-being of everyone is of the utmost importance, please adhere to standard tournament policies. Listed below is the outline of the policies and procedures that will be enforced at the Travelers Championship.

BAG INSPECTION All items are subject to search. Item inspection will be performed at all admission gates.

The following bags are PERMITTEDPermitted on tournament Bags grounds:

Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary and Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items Infant Diaper Bags (In their natural state) Not to Exceed 12” x 6” x 12” (In their natural state)

PROHIBITED ITEMS The following items are PROHIBITED at the Travelers Championship and must be returned to your vehicle:

HDR AT&T

Clear Tote Bags, Plastic, Camera Bags Cameras (Thurs - Sun) & Selfie Sticks and GoPoles Chair Bags Opaque Bags Vinyl or Other Carry Items Lens Larger than 6” Larger than 6” x 6” x 6” Larger than 12” x 6” x 12” (Mon – Wed) (In their natural state) (In their natural state)

Backpacks Video Cameras Clear Backpack Binocular Case Tinted Plastic Bag Lawn or Oversized Chairs

Knives, Firearms or Plastic, Metal or Glass Cups, Posters, Signs, Banners Printed Pattern Plastic Bag Beverages or Weapons of Any Kind Cans or Containers or Ladders Coolers of Any Kind

Seat Cushions with Computers or Laptops Mesh Synch Bag Whistles, Horns or Fireworks, Laser Pointers Carrying Case or Pockets Noise Makers or Other Explosives

Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary and Infant Supplies Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items Infant Diaper Bags (Infant must be with Carrier) (In their natural state) Not to Exceed 12” x 6” x 12” Pets (with the exception Outside Food or Motorcycles, Mopeds,(In theirRadios, natural TV’s or Otherstate) of Service Animals) Beverage (Except for Tricycles, Bicycles, Electronic Noise Medical or Infant Needs) Skateboards or Hoverboards Producing Items 19

Portable Radio Still Camera without Case & Collapsible Chair Binoculars without Case Umbrella without Sleeve with Headset Lens Smaller than 6” without Chair Bag (Monday - Wednesday) SECURITY POLICY

PERMITTED ITEMS

The following items WILL BE allowed at the Travelers Championship:

Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items and Infant Diaper Bags (In their natural state) Not to Exceed 12” x 6” x 12” (In their natural state)

Still Camera without Case & Collapsible Chair Mobile Phones, Tablets, Portable Radio Lens Smaller than 6” without Chair Bag PDA’s on Silent Mode with Headset (Mon - Wed) (Please see Mobile Device Policy for more information)

Binoculars without Case Umbrella without Sleeve Infant Supplies Personal Transportation (Infant must be with Carrier) Devices for Mobility Aid such as a Motorized Wheelchair or Scooter

METAL DETECTION

Everyone attending the tournament is subject to search at the entrances and on the course at any time.

An exception will be made for fans needing to bring medical supplies into the tournament. These medically necessary items will be permitted after proper inspection at one of the admission gates.

20 PGA TOUR MOBILE DEVICE POLICY

Spectators are now allowed to take photos all week with their mobile devices throughout the golf course, except in areas of competition during official rounds or when requested by players, security and TOUR officials to refrain from taking a photo. Receiving or placing phone calls will remain limited to designated “Cell Phone Zones.” As a reminder, cameras are NOT allowed during official rounds.

• Devices must be on silent at all times. • Calls may be placed or answered only in designated “Cell Phone Zones.” • Data use (e.g., texting, email, etc.) will be permitted outside of the designated areas. • Data use is not permitted when players are in position to compete (i.e., when QUIET PLEASE paddles are raised). • Devices may not be used to capture audio/video at any time during tournament week.

*NEW* PHOTOGRAPHS WITH A MOBILE DEVICE Monday through Wednesday • Still photography of all areas is permitted. Thursday through Sunday • NO PHOTOS OF PLAYERS AS THEY EXECUTE A GOLF SHOT WITHIN ANY COMPETITION AREA. • Still photography of all other areas is permitted.

At all times and places, you must refrain from taking photos if requested by tournament staff, security personnel, players or player representatives.

Failure by spectators to follow these policies will result in mobile device confiscation or removal of violators from the property.

21 21 COURSE MAP

E

12 13 N S W 11

Par & Yardage Hole Par Yardage* 1 4 434 2 4 341 10 3 4 431 August 1-7, 2016 4 4 481 5 3 223 6 5 574 7 4 443 14 8 3 202 9 4 406 10 4 462 11 3 158 15 12 4 411 13 5 523 18 14 4 421 15 4 296 16 3 171 17 17 4 420 18 4 444 Total 70 6,841 16 *From Tournament Tees

3 Main 1 Gold Lot Entrance 2 (Lot B)

9 4 5

VENDOR ACCESS VENDOR

VENDOR ACCESS VENDOR

ROAD 7 6 8 FIELD FIELD 9th Hole ROAD

CLUB

VAN VAN

VAN VAN ROAD

Entrance GOLF

Red Lot POND POND (VIP/Media) Sponsor Offsite ADA Shuttle Drop First Aid Scoreboard

Valet Ambassador Locations Greenside Club Skyboxes (Gray Lot) ATMs Sky Suite Kids Zone and Mini Golf Course Bleachers Social Media Wall Cell Phone Zones Leaderboard Special Assistance Shuttle Cardmember Club Media Center Sponsor Club

Champions Club Merchandise Tent The First Tee of Connecticut

Clubhouse Pairings Guide Boxes Travelers 360

Concessions Patriots’ Outpost Travelers Trophy Suite Map Sponsored By: Corporate Row Pedestrian Crosswalk Videoboard Drink Stands Pro-Am Tent Volunteer Headquarters Fan Zone Restrooms* * Each location includes a handicap accessible restroom 22 18TH HOLE HOSPITALITY

Corporate Row Restrooms 7

6 5

4 Restrooms 3 Restrooms 2

1

Aetna

Greenside Club

CBS

Travelers Trophy Suite 8

William Hill Estate Champions Club Videoboard

Golf Channel 18 TH HOLE HOSPITALITY CLIENTS

CLIENT/VENUE NAME LOCATION

Aetna Greenside Club Corporate Row 1. Hospital for Special Care Corporate Row 2. Robinson+Cole Corporate Row 3. Saint Francis Hospital and Medical Center Corporate Row 4. Travelers Corporate Row 5. Webster Bank Corporate Row 6. CT Dept. of Economic and Community Development Corporate Row

SPONSOR CLUB ENTRANCE

7. Michelob ULTRA 19th Hole Sponsor Club 18 Fairway

WILLIAM HILL ESTATE CHAMPIONS CLUB

8. William Hill Estate Champions Club 18 Green

TRAVELERS FACILITIES

Travelers Trophy Suite Hospitality 18 Green Travelers Corporate Row Corporate Row Travelers 360 15 Green/18 Tee

25 SKYBOX & SKY SUITE HOSPITALITY

23 22 21 E 20 19 18

18 Tee 15 C D

15

14 13 16 12 Travelers. 17 360

CBS 11 10 B 9 8 7 6 17 5

4 16 3 A 2 1

Cognizant Sky Suite

17 Tee

24

25

30 31

29

28 26 Accenture 27 Sky Suite F Citi® G Cardmember Club SKYBOX CLIENTS

SKY SUITE CLIENTS - 17 GREEN Accenture Cognizant Citi® Cardmember Club 17 GREEN SKYBOX CLIENTS SKYBOX A SKYBOX C 1. IBM 12. Town Fair Tire 2. Hartford Courant 13. United Technologies Corporation 3. L&T Infotech Limited 14. EMC 4. Sayers & Hitachi 15. Bank of America SKYBOX B SKYBOX D 5. First Niagara Bank 16. WFSB Channel 3 6. Eversource 17. USA Hauling & Recycling Inc. 7. Kelser Corporation 8. Servpro Industries, Inc. 9. Hewlett Packard Enterprise 10. iHeart Media 11. World Wide Technology and Cisco Systems 15 GREEN/18 TEE SKYBOX CLIENTS SKYBOX E 18. & 19. Nestlé Purina PetCare Company 22. DAILY 20. DAILY WED: Connecticut Daily Newspapers WED: CBS Radio Association THU: BBN THU: United Bank FRI: AVANGRID FRI: Virtus Investment Partners SAT: Outfront Media SAT: NetSource, Inc. SUN: AVANGRID SUN: Blake Equipment 21. DAILY 23. DAILY WED: The Sheraton Hartford South Hotel WED: MahoneySabol THU: Anthem Blue Cross and Blue Shield THU: Marcum LLP FRI: AVANGRID FRI: McCarter & English SAT: TBNG Consulting Attorneys at Law SUN: AVANGRID SAT: Minuteman Press of Hartford SUN: Creative Dimensions 17 TEE SKYBOX CLIENTS Signs & Exhibits SKYBOX F 28. DAILY 24. & 25. ebm-papst Inc. THU: Michael Cain FRI: Teradata SKYBOX G SUN: DATTCO, Inc 26. DAILY 29. DAILY WED: Phoenix Communications THU: Nations Equipment Finance THU: Ally FRI: KPMG LLP FRI: Logicalis SUN: Outfront Media SAT: Metals Testing Company 30. DAILY SUN: LAZ Parking THU: ENGIE Resources/OpTerra 27. DAILY Energy Services WED: Harvard Pilgrim Health Care FRI: AMERIPRISE FINANCIAL THU: Halloran & Sage LLP SAT: AMERIPRISE FINANCIAL FRI: Halloran & Sage LLP SUN: ConnectiCare® SAT: Halloran & Sage LLP 31. KAMCO SUPPLY 27 SUN: LAZ Parking METROHARTFORD ALLIANCE FAN ZONE 20 19 18 17 21 10 12 13 14 15 16 11 5 6 7 8 9 2 3 4 1 22 36 34 33 29 28 25 35 30 26 37 32 31 27 24 23 38

FAN ZONE FAN ZONE CLIENTS

FAN ZONE CLIENTS

1. Farmington Bank Kids Zone 2. Ford Motor Company 3. Mohegan Sun 4. WFSB Channel 3 5. Golf Vacations Ireland 6. 1029 the Whale 7. Capital City Education Alliance 8. AARP Program 9. Stanley Black & Decker 10. HiDow 11. Birdies for Charity 12. iHeart Communities featuring Renee DiNino 13. iHeart Radio 14. Honest Tea 15. GREEN EARTH ENERGY 16. Williamsburg Hospitality - Williamsburg, VA 17. Bridgestone Performance Center 18. Travelers Chipping Challenge 19. CNET 20. Servpro Industries, Inc. 21. WTNH News 8 22. Powerstation Events Concert Stage 23. XFINITY 24. Bear’s Smokehouse BBQ 25. Aramark Prep Tent 26. Burritos and Bowls 27. Champion Cheesesteaks 28. Gallery Grill 29. Wings & Co. 30. Ben & Jerry’s Ice Cream 31. Saint Francis Hospital and Medical Center 32. FedEx Cup Letters 33. Beverage Tent 34. Volunteer Appreciation Station presented by Hartford HealthCare 35. Aer Lingus 36. The Hole in the Wall Gang Camp 37. LEGO® 38. Social Media Wall

29 HOSPITALITY A-Z

CLIENT/VENUE NAME LOCATION Aetna Greenside Club Corporate Row Ally 17 Tee AMERIPRISE FINANCIAL 17 Tee Anthem Blue Cross and Blue Shield 15 Green/18 Tee AVANGRID 15 Green/18 Tee Bank of America 17 Green BBN 15 Green/18 Tee Blake Equipment 15 Green/18 Tee CBS Radio 15 Green/18 Tee ConnectiCare® 17 Tee Connecticut Daily Newspaper Association 15 Green/18 Tee Creative Dimensions Signs & Exhibits 15 Green/18 Tee CT Dept. of Economic and Community Development Corporate Row DATTCO, Inc 17 Tee ebm-papst Inc. 17 Tee EMC 17 Green ENGIE Resources/OpTerra Energy Services 17 Tee Eversource 17 Green First Niagara Bank 17 Green Halloran & Sage LLP 17 Tee Hartford Courant 17 Green Harvard Pilgrim Health Care 17 Tee Hospital for Special Care Corporate Row Hewlett Packard Enterprise 17 Green IBM 17 Green iHeart Media 17 Green KAMCO SUPPLY 17 Tee Kelser Corporation 17 Green KPMG LLP 17 Tee L&T Infotech Limited 17 Green LAZ Parking 17 Tee Logicalis 17 Tee MahoneySabol 15 Green/18 Tee Marcum LLP 15 Green/18 Tee McCarter & English Attorneys at Law 15 Green/18 Tee Metals Testing Company 17 Tee Michael Cain 17 Tee

30 HOSPITALITY A-Z

CLIENT/VENUE NAME LOCATION Michelob ULTRA 19th Hole Sponsor Club 18 Fairway Minuteman Press of Hartford 15 Green/18 Tee Nations Equipment Finance 17 Tee Nestlé Purina PetCare Company 15 Green/18 Tee Netsource, Inc. 15 Green/18 Tee Outfront Media 17 Tee, 15 Green/18 Tee Phoenix Communications 17 Tee Robinson+Cole Corporate Row Saint Francis Hospital and Medical Center Corporate Row Sayers & Hitachi 17 Green Servpro Industries, Inc. 17 Green TBNG Consulting 15 Green/18 Tee Teradata 17 Tee The Sheraton Hartford South Hotel 15 Green/18 Tee Travelers Corporate Row Travelers 360 15 Green/18 Tee Travelers Trophy Suite Hospitality 18 Green Town Fair Tire 17 Green United Bank 15 Green/18 Tee United Technologies Corporation 17 Green USA Hauling & Recycling Inc. 17 Green Virtus Investment Partners 15 Green/18 Tee William Hill Estate Champions Club 18 Green Webster Bank Corporate Row WFSB Channel 3 17 Green World Wide Technology and Cisco Systems 17 Green

31 VOLUNTEER INFORMATION

IMPORTANT CONTACT NUMBERS Tournament Office: Phone Number: 860-502-6800 Email: [email protected]

Tournament Staff Contact: Taylor Whiting, Volunteer Coordinator Phone Number: 860-502-6819 Email: [email protected]

GOLF ETIQUETTE • Please be quiet when marshals raise their hands prior to any shot. • Please wait for the marshal’s signal before crossing any fairways. • Please refrain from moving or walking when a player is preparing to hit a shot. • Please respect the player’s concentration and do not speak with them while on course. • Unless instructed otherwise, please stay outside the ropes.

HELPFUL HINTS • Bring bug spray and sunscreen. • Display your credential at all times. • Drink plenty of fluids! Bring your water bottle every day and utilize the olunteerV Villa and Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone. • Wear your volunteer hat or visor for protection from the sun. • Treat every guest and volunteer of the tournament with the utmost kindness and respect. • Please be cognizant, as every interaction you have with a player, spectator, sponsor or volunteer may make or break their experience. 32 www.TravelersChampionship.com #TravelersChamp

Volunteers Sponsored by