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This Year's Annual Report

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This Year's Annual Report East Grampians Health Service This year’s Annual Report Highlights and Challenges Through the pages of our report we will reflect on our achievements during the year and acknowledge the support our health service Highlights Page 02 Ourreceives from place...the community and our staff. We have continued to build on our excellent community partnerships and these have laid the • Opening of the Community Centre by the Hon Daniel 8 foundation for a very robust future. Andrews MLA Minister for Health • Mundarra Muster raised $70,000 for the Angela Laidlaw 8, 27 Clinical Scholarship Our Cover, Our Family • Victoria Police Blue Ribbon Ararat Gala Night of Nights 8, 27 raised $39,000 We are proud of the people who have become part of our daily lives in the Health Service, as residents, community members and staff. We • Dynamic Community Partnerships 8 have learnt from them to listen, respect and deliver a service that truly • Appointment of Robert Bulmer as CEO 8 we can say makes us the Health Service of Choice. • Establishment of Foundation 9 These four people, Kim Kerr, Ada McConachie, Liz de Fegely and Brian • Lead Agency on statewide project 8 Lomax represent the family of East Grampians Health Service. • $200,000 funding received from the Department of 8 Our place Human Services for chronic disease management East Grampians Health Service 2008/09 Annual Report East Grampians Health Service 2008/09 Kim Kerr is one of our receptionists and understands completely the • 2008 Annual Report received Bronze Award from the 2 importance of hospitality and customer service Australasian Annual Reporting Awards Our lives • Successful accreditation across six services 17, 29 Ada McConachie, a much-loved resident at Garden View Court died recently but we wanted to continue to recognise this wonderful lady’s • Art in Health achieving its goals 9 contribution to our Health Service • Sound financial management 10 Our community Liz de Fegely is the President of the East Grampians Health Service Challenges auxiliary and knows that the Health Service is central to the district. • Attracting and retaining workforce into rural Australia 8 This year Liz was on the organising committee of the Mundarra Muster • Major impact on investments due to global economic crisis 9, 10 Our people Brian Lomax is the Manager of our Perioperative Service. With a busy Annual Report throughput he manages his team with precision and good humour The Annual Report is a legal document prepared in accordance with the Financial Management Act 1994 Section 45 and 53A(4) for the Minister for Health, the Hon Daniel Andrews MLA Member for Mulgrave and through him the Parliament of Victoria and the community. The Report acknowledges our responsibility towards our stakeholders, including recipients of care and their families, the community, supporters and volunteers, our staff, other health care agencies and the three tiers of Government. The Report recognises the contribution of the wider community to ensure that we continue to be the Health Service of Choice in this region. East Grampians Health Service Annual Report will be presented for adoption at the Annual General Meeting to be held at 6.30 p.m. on Tuesday, 24th November 2009 at the Ararat Performing Arts Centre Supper Room. The 2008/2009 Annual Report received a Bronze Award from the Australasian Reporting Awards. As this was the first time East Grampians Health Service had entered a report, we were delighted with the result. Vale Ada, a much loved resident Our lives Our community Our people Our Mission Contents Page East Grampians Health Service will improve community health outcomes and quality of life by forming partnerships which encourage healthy lifestyle choices, and by maintaining and improving health and wellness in response to changing Our place 03 needs and priorities. Highlights and Challenges 2 This Year’s Annual Report 2 Our Vision Mission, Vision and Values 3 Year In Brief 4 To be leaders in rural health care in Australia delivering timely, accessible, integrated and quality services. Performance and Revenue Indicators 4 Comparative Five Year financial Results 4 Services and Programs 6 Our Values History, Community and Heritage 7 Integrity President’s and Chief Executive’s 8 Report of Operations We value integrity, honesty and respect in all relationships. Responsible Bodies Declaration 9 Excellence Financial Performance 10 East Grampians Health Service 2008/09 Annual Report East Grampians Health Service 2008/09 We value excellence as the appropriate standard for all our services and practices. Strategic Direction 12 Customer Focus We respect the dignity and rights of our customers and acknowledge their beliefs, regardless of their cultural, spiritual or socioeconomic background. Our lives Clinical Services 15 Working Together Professional Development 15 We value equally all people who make a contribution to East Grampians Health Aged Care Services 17 Service to achieve shared goals. Primary Care 19 Medical Services 22 Support Services 25 Acknowledgements Our community Editor: Fiona Watson Volunteers and Auxiliaries 27 Design & Artwork: Small Dog Design Life Governors 28 Photography: Fiona Watson, Ararat Advertiser Community Matters 28 Feedback 28 Printing: Sovereign Press Quality of Care 29 Our people Corporate Governance 31 Organisational Structure 35 Workforce 36 Legislative Compliance 38 Our financials Financial Report 39 Victorian Auditor General’s Certificate 40 Compliance Disclosure Index 80 Index 81 Glossary 82 Site Directory 83 EGHS AReport 80pp A4 Inside.indd 3 16/09/09 2:30 PM East Grampians Health Service Our place... Year in Brief Financial 2008/09 2007/08 change Performance Indicators 04 $000 $000 % Admitted Patient Total Revenue 24,839 23,265 6.77 Nursing Palliative New Total Expenditure 24,736 23,145 6.87 Note (a) Acute Home type Care borns Total Total Assets 44,555 37,934 17.45 Separations 3,915 46 109 109 4,179 Total Liabilities 7,729 7,340 5.30 Same Day 2,307 4 2,311 Effective Fulltime Staff 216.49 213.47 1.42 Multi Day 1,608 46 109 105 1,868 Total Separations 3,915 46 109 109 4,179 Performance Indicators Inpatients treated Emergency 1,082 2008/09 2007/08 Elective 2,506 Medical and Surgical (Acute Hospital) 4,179 3,758 Other 327 (Including Dialysis and Same Day Surgery) Total WEIS 2,315.7 Average Length of Stay 2.74 3.06 East Grampians Health Service 2008/09 Annual Report East Grampians Health Service 2008/09 Total Bed days 9234 1577 303 321 11,435 Bed Days 2008/09 2007/08 Acute 11,435 11,511 Revenue Indicators Extended Care 28,835 28,354 Average Collection Days 2009 2008 Non-admitted Patient Services 2008/09 2007/08 Private 86 70 Emergency 5,829 5,853 Residential Aged Care 20 26 Dental 1,759 3,286 Community Care Package Visits 10,279 8,478 Debtors Outstanding as at 30 June 2009 Under 31-60 61-90 Over 90 Total Total Other 30 days days days days Jun 08 Jun 07 Volunteer Numbers 130 100 Private 84,958 70,269 16,689 13,204 185,120 135,695 Auxiliary Members 60 70 Residential 43,992 12,316 1,763 5,203 63,274 85,443 Aged Care Summary of Comparative Five Year Financial Results 2009 2008 2007 2006 2005 $000 $000 $000 $000 $000 Total Expenses 24,736 23,145 21,419 21,151 19,499 Total Revenue 24,839 23,265 21,673 19,959 19,655 Operating Surplus 81 120 254 (1,192) 156 / (Deficit) Retained Surplus 4,617 4,644 4,578 4,918 6,322 (Accumulated Deficit) Total Assets 44,555 37,934 36,498 29,122 26,451 Total Liabilities 7,729 7,340 6,189 4,946 5,188 Net Assets 36,826 30,594 30,309 24,176 21,263 Total Equity 36,826 30,594 30,309 24,176 21,263 EGHS AReport 80pp A4 Inside.indd 4 16/09/09 2:30 PM Our lives Our community Our people 05 East Grampians Health Service 2008/09 Annual Report East Grampians Health Service 2008/09 Colleen Kelly Clinical Nurse Educator and Heather Phillips Manager Education Services with Michelle Moir 3rd year B Nsg student at the University of Ballarat EGHS AReport 80pp A4 Inside.indd 5 16/09/09 2:30 PM East Grampians Health Service Our place... Services and Programs Bed Numbers Ararat Willaura We deliver a comprehensive range of services and programs that the community is able to access through in-patient, residential, home or Acute beds - 29 Sub-Acute beds - 8 06 community based services. The services and programs are located and Dialysis Chairs - 4 Aged Care High - 2 delivered at Ararat and Willaura as well as operating throughout Ararat Day Procedure Beds - 6 Aged Care Low - 10 Rural City. Chemotherapy Chairs - 8 Please refer to the site directory and map on page 83 for addresses and phone numbers. Aged Care High - 45 Aged Care Low - 24 Clinical Medical Imaging Support Services • Emergency • General X-Ray • Catering • Inpatient Unit • Image Intensifier • Meals on Wheels - Chemotherapy • Ultrasound • Delivered Meals East Grampians Health Service 2008/09 Annual Report East Grampians Health Service 2008/09 - ECG Stress Testing • C.T. in conjunction with Stawell • Environmental • Infection Control Regional Health • Maintenance & Contracts • Palliative Care • Midwifery Community Health Finance Services • Perioperative Services • Ante Natal • Budget & Finance - Day Care • Community Nurses - Dental • Contract Information Technology - Ear, Nose and Throat • Community Palliative Care • General Accounting - Emergency Surgery • Dental • Patient Billing - General Surgery • Diabetes Education • Payroll - Haemodialysis • Dietetics - Obstetrics and Gynaecology • Reception - Ophthalmology • District Nursing • Supply/Stores - Orthopaedics • Domiciliary Care - Urology • Health Promotion Grampians
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