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Ekonomická Fakulta DIPLOMOVÁ PRÁCE TECHNICKÁ UNIVERZITA V LIBERCI Ekonomická fakulta DIPLOMOVÁ PRÁCE 2011 Martin Kolář Technická univerzita v Liberci Ekonomická fakulta Studijní program: M 6209 Systémové inţenýrství a informatika Studijní obor: Manaţerská informatika Možnosti nízkonákladových řešení IS malých a středních podniků s využitím on-line aplikací GOOGLE Low-costs IS solution possibilities for small and medium-sized enterprises using GOOGLE on-line applications DP – EF – KIN – 2011–9 MARTIN KOLÁŘ Vedoucí práce: doc. Ing. Jan Skrbek, Dr. - KIN Konzultant: Ing. Richard Lukeš Počet stran: 158 Počet příloh: 7 Datum odevzdání: 6. 5. 2011 Prohlášení Byl jsem seznámen s tím, ţe na mou diplomovou práci se plně vztahuje zákon č. 121/2000 Sb., o právu autorském, zejména § 60 – školní dílo. Beru na vědomí, ţe Technická univerzita v Liberci (TUL) nezasahuje do mých autorských práv uţitím mé diplomové práce pro vnitřní potřebu TUL. Uţiji-li diplomovou práci nebo poskytnu-li licenci k jejímu vyuţití, jsem si vědom povinnosti informovat o této skutečnosti TUL; v tomto případě má TUL právo ode mne poţadovat úhradu nákladů, které vynaloţila na vytvoření díla, aţ do jejich skutečné výše. Diplomovou práci jsem vypracoval samostatně s pouţitím uvedené literatury a na základě konzultací s vedoucím diplomové práce a konzultantem. V Liberci, 6. 5. 2011 5 Anotace Diplomová práce „Moţnosti nízkonákladových řešení IS malých a středních podniků s vyuţitím on-line aplikací GOOGLE“ pojednává o moderním pojetí tvorby informačních systémů pro firemní segment. Záměrem práce je vymezit moţnosti standardních a inovativních řešení podnikového IS a analyzovat nízkonákladové řešení, realizované formou cloud computingu od společnosti Google. V oblasti teorie se opírá o obecné zásady tvorby IS s ohledem na specifika malých a středních podniků. Analytická část je zaměřena na analýzu pojmu cloud computing, který definuje moderní přístup k tvorbě a provozu IS. V rámci práce je provedena virtuální realizace informačního systému pro konkrétní firmu z oblasti MSP. Inovativní řešení vychází z analýzy skutečných poţadavků na IS a hodnotí potenciální přínosy na základě informatických a ekonomických aspektů. Klíčová slova Cloud Cloud computing Google Google Apps for Business Individuální aplikační software Informační strategie Informační systém Infrastruktura jako sluţba Malý a střední podnik Outsourcing Platforma jako sluţba Software jako sluţba Tvorba informačního systému Typový aplikační software 6 Annotation Diploma thesis “Low-costs IS solution possibilities for small and medium-sized enterprises using GOOGLE on-line applications” discusses the modern concept of information system development for the corporate segment. The aim of this work is to define standard and innovative solutions of corporate IS and to analyze low-cost solutions, implemented in the form of cloud computing from Google. In the field of theory is based on the general principles of creating the IS with regard to the specifics of small and medium-sized enterprises. The analytical part focuses on the analysis of the concept of cloud computing, which defines the modern approach to design and running the IS. Within the work is carried out a virtual implementation of an information system for a particular company from the SME sector. Innovative solution is based on the analysis of the actual needs of the IS and evaluate the potential benefits of the computer and economic aspects. Key Words Cloud Cloud computing Google Google Apps for Business Individual application software Information strategy Information system Information system development Infrastructure as a Service Outsourcing Platform as a Service Small and medium-sized enterprise Software as a Service Standard application software 7 Poděkování Mé poděkování patří zejména vedoucímu práce, doc. Ing. Janu Skrbkovi, Dr., za odborné vedení mé diplomové práce a za cenné rady a připomínky, které mi předal. Děkuji také konzultantovi diplomové práce, Ing. Richardu Lukešovi, za spolupráci, ochotu a poskytnutí hodnotných informací. Rád bych dále poděkoval celému vedení společnosti Holender Team a.s., které mi poskytlo materiály i informace ke zpracování diplomové práce. 8 Obsah Seznam pouţitých zkratek a symbolů ................................................................................. 12 Seznam tabulek .................................................................................................................... 14 Seznam obrázků ................................................................................................................... 15 Úvod .................................................................................................................................... 16 1 Rešerše literárních zdrojů ............................................................................................ 18 2 Problematika zavádění IS ............................................................................................ 22 2.1 Zařazení a úloha IS v podniku ............................................................................. 22 2.2 Vazba IS na podnikovou strategii ........................................................................ 25 2.3 Obecné postupy tvorby IS ................................................................................... 25 2.3.1 Analýza ............................................................................................................ 26 2.3.2 Návrh tvorby IS ............................................................................................... 26 2.3.3 Tvorba IS ......................................................................................................... 27 2.3.4 Modely ............................................................................................................. 31 2.3.5 Architektura IS ................................................................................................ 33 3 Zásady tvorby IS pro MSP .......................................................................................... 34 3.1 Formulace projektu .............................................................................................. 35 3.1.1 Formulace potřeby zavedení IS ....................................................................... 35 3.1.2 Zařazení do rozvojového plánu ....................................................................... 36 3.1.3 Formulace rozsahu projektu ............................................................................ 38 3.2 Řízení projektu .................................................................................................... 38 3.3 Příprava IS ........................................................................................................... 39 3.3.1 Funkce Řídící komise ve fázi přípravy projektu ............................................. 39 3.3.2 Definování základního technického prostředí ................................................. 40 3.3.3 Rozhodnutí o dodavateli / vlastním vývoji ...................................................... 42 3.4 Zavádění (implementace) IS ................................................................................ 44 3.4.1 Zaváděcí projekt IS (projekt implementace komponenty) .............................. 45 3.4.2 Řízení projektu IS v období Zaváděcího projektu ........................................... 48 3.4.3 Zajištění infrastruktury .................................................................................... 49 3.4.4 Školení uţivatelů ............................................................................................. 50 3.4.5 Postupné zavedení komponent a modulů ........................................................ 50 9 3.5 Provozování IS .................................................................................................... 51 4 Bezpečnost v informatice ............................................................................................ 52 4.1 Vymezení základních pojmů ............................................................................... 52 4.2 Potenciální hrozby ............................................................................................... 54 4.3 Vybraná protiopatření .......................................................................................... 55 5 Analýza dostupných standardních a inovativních řešení z hlediska vyuţitelnosti pro MSP ..................................................................................................................................... 57 5.1 Vývojové etapy řešení podnikové informatiky ................................................... 57 5.1.1 Vývoj vztahu řešení podnikového IS .............................................................. 57 5.1.2 Vývoj modelů dodávky ICT sluţeb ................................................................. 61 5.1.3 Alternativy vývoje a provozu IS ...................................................................... 66 5.2 Standardní varianty řešení vývoje a provozu IS .................................................. 70 5.2.1 SWOT analýza standardního řešení ................................................................ 74 5.3 Inovativní řešení IS – Cloud Computing ............................................................. 75 5.3.1 Definice a charakteristika cloud computingu .................................................. 75 5.3.2 Pozitiva a negativa cloud computingu ............................................................. 79 5.3.3 SWOT analýza cloud computingu ..................................................................
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