EG 202 421 V1.1.1 (2006-11) ETSI Guide
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Final draft ETSI EG 202 421 V1.1.1 (2006-11) ETSI Guide Human Factors (HF); Multicultural and language aspects of multimedia communications 2 Final draft ETSI EG 202 421 V1.1.1 (2006-11) Reference DEG/HF-00054 Keywords broadband, ID, multimedia, user ETSI 650 Route des Lucioles F-06921 Sophia Antipolis Cedex - FRANCE Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16 Siret N° 348 623 562 00017 - NAF 742 C Association à but non lucratif enregistrée à la Sous-Préfecture de Grasse (06) N° 7803/88 Important notice Individual copies of the present document can be downloaded from: http://www.etsi.org The present document may be made available in more than one electronic version or in print. In any case of existing or perceived difference in contents between such versions, the reference version is the Portable Document Format (PDF). In case of dispute, the reference shall be the printing on ETSI printers of the PDF version kept on a specific network drive within ETSI Secretariat. 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ETSI 3 Final draft ETSI EG 202 421 V1.1.1 (2006-11) Contents Intellectual Property Rights................................................................................................................................6 Foreword.............................................................................................................................................................6 Introduction ........................................................................................................................................................6 1 Scope ........................................................................................................................................................8 2 References ................................................................................................................................................9 3 Definitions and abbreviations.................................................................................................................12 3.1 Definitions........................................................................................................................................................12 3.2 Abbreviations ...................................................................................................................................................13 4 Language and cultural variation.............................................................................................................14 4.1 Diversity of languages and cultures..................................................................................................................14 4.2 Internationalization and localization ................................................................................................................14 4.2.1 Translation memory....................................................................................................................................15 4.3 Current ways of providing cultural and language variants...............................................................................15 4.4 Text to speech...................................................................................................................................................16 4.4.1 Text to speech (TTS) engines .....................................................................................................................16 4.4.2 Speech Synthesis Mark-up Language (SSML)...........................................................................................17 4.4.3 Spoken Text Mark-up Language (STML) ..................................................................................................18 4.4.4 Java Speech Mark-up Language (JSML)....................................................................................................18 4.4.5 SABLE........................................................................................................................................................18 4.4.6 Voice Extensible Mark-up Language (VoiceXML) ...................................................................................18 4.5 Speech recognition ...........................................................................................................................................18 4.6 Language identification....................................................................................................................................19 4.7 Design for flexible handling of users' needs.....................................................................................................20 4.7.1 Universal Communications Identifier (UCI) ..............................................................................................20 4.7.2 User profiles................................................................................................................................................20 4.8 European multicultural and multilingual research............................................................................................21 4.9 Existing standards, recommendations and guidelines ......................................................................................21 4.9.1 Localization standards ................................................................................................................................21 4.9.1.1 Terminology, lexicon and ontology ......................................................................................................22 4.9.1.2 Translation memory ..............................................................................................................................22 4.9.1.3 Localization markup language ..............................................................................................................23 4.9.1.4 Structured information ..........................................................................................................................23 4.9.2 Natural language representation .................................................................................................................23 4.9.3 Sign languages............................................................................................................................................24 4.9.4 Description of language and cultural capabilities .......................................................................................24 4.9.5 Character sets and character encoding........................................................................................................25 4.9.6 Sorting order...............................................................................................................................................25 4.9.7 Keyboard layouts ........................................................................................................................................25 4.9.8 Spoken command vocabulary.....................................................................................................................26 4.9.9 Mobile telephony product and service design.............................................................................................26 4.9.10 Smart cards.................................................................................................................................................27 4.9.11 User profiles................................................................................................................................................27 4.9.12 Universal Communications Identifier (UCI) ..............................................................................................28 4.10 Current constraints ...........................................................................................................................................28 4.10.1 Commercial.................................................................................................................................................29 4.10.2 Legal ...........................................................................................................................................................29 4.10.3 Technological and operational....................................................................................................................29 5 Requirements..........................................................................................................................................31 5.1 Introduction ......................................................................................................................................................31