2012-13 Request for Proposal for Business
2012-13 REQUEST FOR PROPOSAL FOR BUSINESS CORRESPONDENT SERVICES 1 Contents 1. PREAMBLE 2. DEFINITIONS 3. REQUEST FOR PROPOSAL 4. SCOPE OF SERVICE 5. ELIGIBILITY CRITERIA 6. OVERVIEW OF EVALUATION PROCESS 7. TERMS AND CONDITIONS FOR THE PROPOSAL 8. SERVICE AGREEMENT AND PENALTIES Annexure – I DETAILS OF HABITATIONS TO BE COVERED Annexure – II (A) SCOPE OF SERVICES TO BE OFFERED Annexure–II (B) STANDARD OPERATING PROCEDURE Annexure – III (A) TECHNOLOGY SERVICES Annexure – III (B) TECHNOLOGY SERVICE LEVEL REQUIREMENTS Annexure – IV FIXED CHARGES TO BE PAID TO SERVICE PROVIDER Annexure - V ELIGIBILE ENTITIES Annexure - VI TECHNICAL BID FORMAT Annexure – VII INDICATIVE COMMERCIAL BID FORMAT Annexure – VIII OFFER COVERING LETTER Annexure – IX BUSINESS CORRESPONDENT AGREEMENT 2 PREAMBLE With a view to ensuring greater financial inclusion and to provide comprehensive financial services to the underprivileged, particularly in unbanked and under-banked areas, the Public Sector Banks propose to engage the services of Business Correspondents as permitted by Reserve Bank of India. The Business Correspondents will render services on behalf of the banks, on contract basis, through their outlets through use of Information and Communication Technology. The Financial Inclusion (FI) programs have a larger objective of offering a variety of financial services ranging from no-frill account with Limited Overdraft, other loan accounts, Fixed Deposit, Recurring Deposit, KCC, GCC, Remittances, Micro Pension, Micro Insurance, and Mutual Funds etc. The project includes supply, commissioning, installation, up gradation, customization, integration, operations, services, maintenance and management of the entire implementation throughout the contract period of 5 years and which may be extended, subject to mutual agreement, by a further period of 2 years.
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