Company List Telephone, Mobile, Pay TV and Internet
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State of Mobile Networks: Australia (November 2018)
State of Mobile Networks: Australia (November 2018) Australia's level of 4G access and its mobile broadband speeds continue to climb steadily upwards. In our fourth examination of the country's mobile market, we found a new leader in both our 4G speed and availability metrics. Analyzing more than 425 million measurements, OpenSignal parsed the 3G and 4G metrics of Australia's three biggest operators Optus, Telstra and Vodafone. Report Facts 425,811,023 31,735 Jul 1 - Sep Australia Measurements Test Devices 28, 2018 Report Sample Period Location Highlights Telstra swings into the lead in our download Optus's 4G availability tops 90% speed metrics Optus's 4G availability score increased by 2 percentage points in the A sizable bump in Telstra's 4G download speed results propelled last six months, which allowed it to reach two milestones. It became the the operator to the top of our 4G download speed and overall first Australian operator in our measurements to pass the 90% threshold download speed rankings. Telstra also became the first in LTE availability, and it pulled ahead of Vodafone to become the sole Australian operator to cross the 40 Mbps barrier in our 4G winner of our 4G availability award. download analysis. Vodafone wins our 4G latency award, but Telstra maintains its commanding lead in 4G Optus is hot on its heels upload Vodafone maintained its impressive 4G latency score at 30 While the 4G download speed race is close among the three operators milliseconds for the second report in row, holding onto its award in Australia, there's not much of a contest in 4G upload speed. -
Iinet Opens New Broadband Front with 4G Launch
iiNet opens new broadband front with 4G launch 9 October 2012: iiNet, Australia’s leading challenger telco, today opens up new opportunities for growth by launching a range of high-speed 4G wireless broadband services over the Optus LTE network. iiNet will use these high-speed wireless broadband services to win new business and drive up its product-to-customer ratio – leveraging both existing brands and its acquisition of Internode earlier this year. The new 4G plans and products are backed by iiNet’s great customer service, and will continue to evolve, with new features such as unmetered broadband content via tailored 4G plans to be offered next year. iiNet Chief Product Officer, Steve Harley, said iiNet was entering the 4G market early because of strong customer demand. “The move from 3G to 4G services is comparable to moving from first- generation broadband to ADSL2+,” Mr Harley said. “That makes 4G a disruptive force in the market, which is great for iiNet as a challenger brand. With today’s launch, we offer Australia’s most affordable standalone 4G broadband service for just $29.95 a month, plus iiNet-branded 4G devices to make it easy for our customers to use these new services.” "Our range of 4G plans is great; with large data quotas that let both business and residential customers rapidly transfer large files and easily access rich content services.” “iiNet’s 4G services complement our core products, ADSL and fibre broadband, fixed line voice, mobile voice and data services, plus our great fetchtv IPTV service. As well as winning new customers, 4G will drive iiNet’s growth by increasing the number of products we sell each customer.” “Next year, we’ll deliver 4G wireless broadband as Layer 2 network services giving us greater control. -
Security Information Supplied by Australian Internet Service Providers
Edith Cowan University Research Online Australian Information Security Management Conference Conferences, Symposia and Campus Events 11-30-2010 Security Information Supplied by Australian Internet Service Providers Patryk Szewczyk Edith Cowan University Follow this and additional works at: https://ro.ecu.edu.au/ism Part of the Information Security Commons DOI: 10.4225/75/57b677a334789 8th Australian Information Security Mangement Conference, Edith Cowan University, Perth Western Australia, 30th November 2010 This Conference Proceeding is posted at Research Online. https://ro.ecu.edu.au/ism/100 Proceedings of the 8th Australian Information Security Management Conference Security Information Supplied by Australian Internet Service Providers Patryk Szewczyk secau – Security Research Centre School of Computer and Security Science Edith Cowan University Perth, Western Australia [email protected] Abstract Results from previous studies indicate that numerous Internet Service Providers within Australia either have inadequately trained staff, or refuse to provide security support to end-users. This paper examines the security information supplied by Internet Service Providers on their website. Specifically content relating to securing; a wireless network, an ADSL router, and a Microsoft Windows based workstation. A further examination looked at the accuracy, currency, and accessibility of information provided. Results indicate that the information supplied by Internet Service Providers is either inadequate or may in fact further deter the end-user from appropriately securing their computer and networking devices. Keywords ADSL routers, wireless networking, computer security, Internet Service Providers, end-users INTRODUCTION Internet Service Providers (ISPs) often ship ADSL routers preconfigured with the client’s username and password thus eliminating the difficulty faced by novice computer users in accessing the Internet. -
Customer Service Notice from Iinet Group
CUSTOMER SERVICE NOTICE FROM IINET GROUP (IINET LTD, WESTNET PTY LTD, NETSPACE PTY LTD, AAPT CONSUMER DIVISION, INTERNODE PTY LTD, TRANSACT CAPITAL COMMUNICATIONS PTY LTD) Extreme Weather events impact service in Darwin–Daly District of Northern Territory iiNet Group reference ID: 2414719 As previously notified by the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Internode Pty Ltd, AAPT Consumer Division and TransACT Capital Communications Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of extreme weather events in the Darwin-Daly region of the Northern Territory on or about Tuesday 12 February 2013. Severe thunderstorms have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at http://telstra.com.au/abouttelstra/ commitments/mass-service-disruption/ a copy of this notice will also be published in Northern Territory News on 27 February 2013. The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. The impact in the affected region has been greater than initially estimated, and as a consequence the expected date for resumption of normal service operations has been extended to 8 March 2013. Because these events are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. -
Australia's Best Banking Methodology Report
Mozo Experts Choice Awards Australia’s Best Banking 2021 This report covers Mozo Experts Choice Australia’s Best Banking Awards for 2021. These awards recognise financial product providers who consistently provide great value across a range of different retail banking products. Throughout the past 12 months, we’ve announced awards for the best value products in home loans, personal loans, bank accounts, savings and term deposit accounts, credit cards, kids’ accounts. In each area we identified the most important features of each product, grouped each product into like-for-like comparisons, and then calculated which are better value than most. The Mozo Experts Choice Australia's Best Banking awards take into account all of the analysis we've done in that period. We look at which banking providers were most successful in taking home Mozo Experts Choice Awards in each of the product areas. But we also assess how well their products ranked against everyone else, even where they didn't necessarily win an award, to ensure that we recognise banking providers who are providing consistent value as well as areas of exceptional value. Product providers don’t pay to be in the running and we don’t play favourites. Our judges base their decision on hard-nosed calculations of value to the consumer, using Mozo’s extensive product database and research capacity. When you see a banking provider proudly displaying a Mozo Experts Choice Awards badge, you know that they are a leader in their field and are worthy of being on your banking shortlist. 1 Mozo Experts Choice Awards Australia’s Best Banking 2021 Australia’s Best Bank Australia’s Best Online Bank Australia's Best Large Mutual Bank Australia's Best Small Mutual Bank Australia’s Best Credit Union Australia’s Best Major Bank 2 About the winners ING has continued to offer Australians a leading range of competitively priced home and personal loans, credit cards and deposits, earning its place as Australia's Best Bank for the third year in a row. -
Methodology Report
Mozo Experts Choice Awards Deposits 2019 Every day, Mozo keeps track of thousands of products in banking, insurance and energy. Unlike some other awards, providers don’t ‘enter’ the Mozo Experts Choice Awards nor do they pay to be considered. Our in-house team of experts analyse all the product data they’ve been tracking and scour the market to see if there are any other worthy candidates. Then we use our data and our experience to make a hard-nosed assessment of those products, to identify which offer great value or market-leading features. We recognise the leading products with the Mozo Experts Choice Awards. ● For product providers, a Mozo Experts Choice Award is a thoroughly researched third-party endorsement of their product. ● For consumers, the Mozo Experts Choice Awards badge is a sign that a product is among the leaders in the market, and is worthy of consideration. This report lists the winners and explains the judging methodology for our 2019 Deposit awards. 1 Deposits - 2019 Winners Transaction Accounts Everyday Bank of the Year Exceptional Everyday Account Bank of Sydney Everyday Saver Account Bankwest Hero Transaction Account Bankwest Qantas Transaction Account BOQ Specialist Everyday Plus Account Citi Global Currency Account Citi Plus Transaction Account ING Orange Everyday Macquarie Platinum Transaction Account Macquarie Transaction Account UBank USaver Ultra Transaction Account Up Bank Everyday Account Best New Transaction Account Citi Global Currency Account 2 Student Bank Account Community First Credit Union Student -
The World's Most Active Banking Professionals on Social
Oceania's Most Active Banking Professionals on Social - February 2021 Industry at a glance: Why should you care? So, where does your company rank? Position Company Name LinkedIn URL Location Employees on LinkedIn No. Employees Shared (Last 30 Days) % Shared (Last 30 Days) Rank Change 1 Teachers Mutual Bank https://www.linkedin.com/company/285023Australia 451 34 7.54% ▲ 4 2 P&N Bank https://www.linkedin.com/company/2993310Australia 246 18 7.32% ▲ 8 3 Reserve Bank of New Zealand https://www.linkedin.com/company/691462New Zealand 401 29 7.23% ▲ 9 4 Heritage Bank https://www.linkedin.com/company/68461Australia 640 46 7.19% ▲ 9 5 Bendigo Bank https://www.linkedin.com/company/10851946Australia 609 34 5.58% ▼ -4 6 Westpac Institutional Bank https://www.linkedin.com/company/2731362Australia 1,403 73 5.20% ▲ 16 7 Kiwibank https://www.linkedin.com/company/8730New Zealand 1,658 84 5.07% ▲ 10 8 Greater Bank https://www.linkedin.com/company/1111921Australia 621 31 4.99% ▲ 0 9 Heartland Bank https://www.linkedin.com/company/2791687New Zealand 362 18 4.97% ▼ -6 10 ME Bank https://www.linkedin.com/company/927944Australia 1,241 61 4.92% ▲ 1 11 Beyond Bank Australia https://www.linkedin.com/company/141977Australia 468 22 4.70% ▼ -2 12 Bank of New Zealand https://www.linkedin.com/company/7841New Zealand 4,733 216 4.56% ▼ -10 13 ING Australia https://www.linkedin.com/company/387202Australia 1,319 59 4.47% ▲ 16 14 Credit Union Australia https://www.linkedin.com/company/784868Australia 952 42 4.41% ▼ -7 15 Westpac https://www.linkedin.com/company/3597Australia -
Annual Report 2011
Telecommunications Industry Ombudsman TELECOMMUNICATIONS INDUSTRY OMBUDSMAN 2011 ANNUAL REPORT A year of change CONTENTS ABOUT US 1 How the TIO works 1 Board and Council 2 THE YEAR AT A GLANCE 5 Ombudsman’s overview 5 A year of change 6 Highlights 7 Top trends 2010-11 8 PERFORMANCE 11 Resolving complaints 11 Our organisation 18 Contributing to the co-regulatory environment 22 Creating awareness 23 The Road Ahead 26 TIO IN NUMBERS 27 Complaint statistics 2010–11 27 Top 10 members 32 Complaints by member 37 Timeliness 49 Industry Codes 50 FiNANCiaL REPORT FOR THE YEAR ENDED 30 JUNE 2011 55 Financial report 56 APPENDICES 88 Appendix 1 Systemic issues 1 July 2010- 30 June 2011 88 Appendix 2 List of public submissions made by the TIO 91 Appendix 3 Calendar of outreach activities 93 Appendix 4 Issues by Category 94 Appendix 5 Explanation of TIO data terms 108 1 ABOUT US How the TIO works The Telecommunications Industry Ombudsman is a fast, free and fair dispute resolution service for small business and residential consumers who have a complaint about their telephone or internet service in Australia. We are independent and do not take sides. Our goal is to settle disputes quickly in an objective and non-bureaucratic way. We are able to investigate complaints about telephone and internet services, including by collecting all documentation and information relevant to the complaint. We have the authority to make binding decisions (decisions a telecommunications company is legally obliged to implement) up to the value of $30,000, and recommendations up to the value of $85,000. -
Exesim Ultra 3G Mobile Voice Plan (4G17-ULTRA)
CRITICAL INFORMATION SUMMARY ExeSim Ultra 3G Mobile Voice Plan (4G17-ULTRA) This summary gives you the important information you need to know about your Exetel mobile Voice plan. It covers things like the length of your contract, billing, what’s covered and what’s not. Information About The Service This plan offers a $79.99 3G mobile voice service on a month to The monthly allowances are not interchangeable and unused value month term which includes one included value allowance and two from one allowance cannot be transferred to another or into the unlimited allowances: current of following month if unused. 1. UNLIMITED National talk to Landlines and Mobiles Subject to the Exetel Mobile Acceptable use Policy and the Exetel Terms and Conditions go to: 2. UNLIMITED National SMS and MMS http://www.exetel.com.au/terms 3. 90GB of 3G National Data* Information about pricing Recurring charges are payable monthly in advance. The allowances expire at the end of each month. The included National Data Minimum monthly cost allowance includes all usage for both uploads and downloads. This is a stand-alone service and is not bundled with any other product. $79.99 is the minimum financial commitment for this offer. If your * Prorata allowance applies in the first month. usage exceeds the included National 3G Data Allowance, additional usage charges will apply. BYO device The most common charges used to calculate your usage A compatible mobile (with the Optus 3G Network) device is (allowance and any excess) are as follows; required to gain access to the service, and is required to be operated inside the coverage area. -
Optus Internet Everyday
Critical information summary This summary does not reflect any special discounts, bonus data or promotions which may apply from time to time. Optus Internet Everyday Plan ID: 35287684 Information about the Service Description of the Service This plan is for a stand-alone Fixed Broadband service that is supplied using the Optus nbn™ network. The Optus Internet Everyday plan also has the option of bundling a Fixed Telephone service. See “Optional Phone Plans” (page 3) section for more information. Plan Minimum monthly charge $79/mth Minimum term Month-to-month Monthly data allowance Unlimited Start-up fee $0 However, fees may apply for a first time nbn connection to dwellings in new developments, for additional lines or for non-standard installations Modem charges $252 Optus will cover the cost of the modem if you remain connected for 36 months (i.e. $7/mth over 36 months) Cancellation fee There is no cancellation fee for this plan. If applicable, you’ll need to pay out any remaining device payments in full (any credits or discounts will be forfeited), plus, all charges incurred up to the end of the billing cycle in which your service is cancelled (unless otherwise specified) Minimum total cost $331 (includes $252 modem cost and one month of plan fee) (when you pay by direct debit) Service and plan availability Device Payment Plans Optus Broadband services are not available in all areas or to You can buy an eligible device (such as a Booster) on a Device all premises. The broadband service offered will be determined Payment Plan (DPP) and pay for it over a selected term by by what is available at your location. -
1. Optus - Background, Networks and Services
Attachment 1 Optus Backgrounder Rural and Regional Australia 1. Optus - background, networks and services Most Australians are familiar with the name Optus, however few are aware of the extent of its operations and activities in Australia. It is the only new entrant integrated communications company serving consumers, business and all Australian governments. On a daily basis Optus serves more than six million customers. It employs 9,000 Australians, and generates almost $6 billion in revenue. Since commencing operations in 1992, Optus has invested more than $10 billion in the construction of fixed, mobile and satellite networks (illustrated below). The company provides a broad range of communications services including mobile; local telephony; national and long distance services; international telephony; communications services to business and government; internet and satellite services; and subscription television. In 2001, SingTel became the parent company of Optus, paving the way for Optus to become a strong and strategic telecommunications player in the Asia-Pacific region. Optus is divided into four major business areas - Mobile; Business; Wholesale; and Consumer & Multimedia. B-Series Satellite A-Series Satellite Darwin C-Series Satellite Switching Systems/ Local Fibre Ring in CBD Cairns Mobile Digital(GSM) Katherine Townsville coverage Broome Port Hedland NT Mt Isa National Earth Stations Alice QLD International Springs Rockhampton Earth Station s WA S Geraldton International Fibre e M Brisbane e SA Optic Cable W e 3 Kalgoorlie Fibre Optic Port Augusta NSW Newcastle Perth SDH Digital Canberra Southern Sydney Microwave Link Cross VIC Adelaide Bega Melbourne Launceston TAS Hobart Optus 1 of 5 The company’s Mobile business unit has captured around one-third of the total Australian GSM mobile market and leads the market in mobile data take up. -
Optus Recognises That Such an Approach, Whilst It Has Strong Policy Merit, Might Be Challenging Politically
Public Version | Page 1 Executive Summary 3 Developments in the sector have removed the need for a USO 5 Historical rationale of the USO 5 Current USO is a failed policy 7 There is no need for a USO 8 No justification for multiple sets of infrastructure to deliver USO 13 Retail competition over competitive infrastructure ensures supply 13 Current USO imposes high and untested costs 16 Extent of the current USO 16 Costs of the current USO 18 The USO distorts competition 22 Impact of USO on competitors 23 USO tax diverts competitive rural investment 25 Interaction with other government policies 25 Alternate USO policy options 27 A reformed USO should leverage off the NBN infrastructure 28 Promoting retail competition for provision of services 29 Keeping Telstra’s USO contractual position whole 31 Appendix A. Historic rationale of the USO 32 Appendix B. Issues Paper Questions 39 Public Version | Page 2 1.1 The Universal Service Obligation (USO) remains rooted in principles more applicable to the analogue era of telecommunications. It is predominantly focused on the delivery of fixed voice handsets and voice calls over fixed line copper connections. The widespread deployment and use of mobile, data and broadband services now render it increasingly inappropriate. 1.2 Three decades after the genesis of the USO the industry is vastly different from that which existed in the late 1980s: (a) Whilst Telstra retains a dominant position in the market, especially in regional Australia, competitive forces and regulation ensure that customers have access to genuine choice in a way that was not possible in the 1980s.