P R I' AT E AN D CO N F IDEN TIAL

CAN ADA R AILWAY N EWS Co L IM IT E D

IN S T R UCT ION S TO M A N AG ER S

H EAD O FFICE 112 UN I N S TATI N T R T O O . O ON O

- - E2U5. 20 1 08 4. T P PH ELAN To ro n to . . ,

d Rail Ne w Co Ltd Pre sid e n t C w a s . . ana a y C N ADA RAILWAY N EWS COM PAN Y LIM I ED A , T ,

To o o 4th 19 14. r nt , August ,

The following instructions for the guidance of M anagers and employees are h r rr n u o issued to facilitate t e prepe ca ying o of o r business . It is very imp rtant that M a ers co fo to an o e o c o on all an g n rm them, as y deviati n ther fr m auses c nfusi and n i eces“s tates c orrespondence . The o c of e o is not to the of o to b'e t thes instructi ns abridge rights any ne, but o u h The e o t t e i n to o o . p int ath which exper ence has taught is a wise o e f ll w travell r, p — o c om o is for s os he ver una cust ed r ads , grateful the ign p ts which tell him the way ' e co e si n at cros - o s to o for nev r mplains wh n the g the s r ad tells him g uphill way, he is glad the sign is there and obeys cheerfully because he kn ows he is on the right road . M a o t e e c te o an gers sh uld fyle h se rul s, whi h are priva and c nfidential, and refer to o T e w to ct t . them fr m time time, as they are expe ed o be familiar with them h y ill o for oo o of Co a be resp nsible the b k, which is the pr perty the mp ny, and any o o r at o to o additi ns changes th may be sent them, fr m time time , sh uld be

o - r pr mptly inserted in the prop e place .

T P PH E AN . . L ,

Pr i en t es d .

. u m 1 N d ‘ kw I N DE '

Pag e A f 3 5 F P bsence rom Duty lies , recautions as to

Accounts 11 Free Carriage o f Supplies . Announcing Mea ls 29 Free Transportation o f Employees Assessme nt and Ta x N otices 3 4 Gong to be R ung C o f n 1 G um w i F i Banking and are Mo ey 3 Che ng , orb dden on Duty Ba rs and thei r Conduct 27 Insert Check

. not w . I Beggars , etc , allo ed 3 5 nventories Bell or Gong to be Bu n g 29 Led ger— Bon Fires Forbidden 3 4 Li' uor Use o f Forbidden on Duty k 9 S I o f Boo s—to be ke pt Live tock , nventory Books Fi nished sent H ead ffi ce anagers respo nsi b e fo r this ook — O l l M l B C v w . 3 5 t o f an assers not allo ed Managers , Du ies Cash Book 11 Meal Ticket Books Cash R egisters 15 Merchandise Inventory r in w R . 9 C Cash epo ts , daily Money ash Dra er at N ight C t B l i r S hanges in his ook shou d be nse ted 3 Monthly tatement” Check Book 1 | N ot R esponsi ble Sign Conduc t o f Employees 7 Parcel R ooms R Correspondence . 27 eceiving Book Cred it N o t Given 19 R eceipts must be Taken Daily Cash R eports 9 S afe Combinations Deposi t R eceipt to H ead ( ' i ce 15 Security —Book Dogs no t allowed 3 4 Smoking Forbidden o n D u ty i o f E S f Dut es Managers and mployees 3 5 tatements , Monthly , rom Merchants Ex I o f St f Ofl ce pense , nventory 27 ationery rom Head Expenditures 13 Tax N ot—ices Fire Precautions 3 3 Tobacco Use o f Forbidden on Duty F x e E U f i tur s and ' ui pment , purchase must n i orms be authori ' ed ' ouchers supporting Accounts F x I t ' fo r S i tures nven ory l l ouchers , Meals or upplies F R W lags , egulations as to . . ages IN S ER T CH ECK

EN E B O T H E N UM BE AN D PAG E OF EACH IN S ER AS S N AS T R EL W, R T OO

Y OU R ECEI' E IT .

PAGE

o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o

0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o o W BY TH E S U I SEA DO N O ND NG P Co . Canada Railway News , roprietors h R . N ews Stand at H aIiIax on t e Intercolonial ailway N D T F EM PL YE S 1. CO UC O O E .

As fairness and courtesy are amongst the greatest factors in the success o f our Co s on c o o e mpany, stre s will be laid the degree in whi h these qualificati ns are p ss ssed f o ou r M e o . o o o by anag rs and empl yees We have many pp rtunities 'udging, thr ugh our cto R o of c o Inspe rs, ailway fficials, and the travelling public, the urtesy, zeal , o o o e of our o e s m l yalty, ambiti n and kn wl dge empl y es, and these qualitie ark them u o t above the ordinary as suitable men for advancement .

C co s n u ho the ivility and urtesy, in their dealing with the travelli g p blic , s uld be T o rule with all empl oyees and an agreeable manner is very desirable . hey sh uld “”

Th or our . Our ne ver be sarcastic or fresh . e guest traveller pays all salaries H o Re s N S T S o for tels , taurants , ews tands, and rain ervice are perated the benefit

‘ and convenience of our guests and the travelling public . With out these there c ould n o H o or R N S or T N A so o o be tels, estaurants, ews tands rain ews gents , it beh ves every man and woman in our service to remembe r this always and to treat all patrons co o o E c of our u o with urtesy and careful c nsiderati n . a h member staff is val able nly o o o hi u r o in pr p rtion t s ability to serve o patr ns .

M o he o n ot to mo or o o or anagers sh uld warn t ir empl yees s ke, chew gum t bacc , s ll f T n o s me o liqu or when on duty . heir ow appearance and attire sh uld alway be r o o o o o o sma t and busin esslike . From a stand p int f service what l ks w rse than t see the Manager of a Restaurant in his shirt sleeves with a bl ack pipe or c igar in his m outh ' IN TH E PROH IBITION STATE P C Co . C P the . . Lunch ounter , ortland , Maine . on Grand Trunk Railway anada Railway News roprietors D LY C SH REPOR TS. 2. AI A

H T ro T O o o . o o N o . 7 to Acash rep rt (F rm ) must be sent ead ffice , nt , daily his f report is the link between the H ead Office an d the Branch . From it we learn o n of B its to the worki g the ranch, and receipt daily is an assurance us that the o business of the Branch is being promptly l ooked after . It sh uld be written in ink

o or . and have all v uchers attached with a pin , clip paper fastener

M ON TH LY ST TEMEN T. 3 . A

m o 10 o o n The M o S o e. o , nthly tate ent (F rm ) is a m st imp rtant It sh uld be out s to H O n ot h 5th of carefully made in ink and ent ead ffice , later t an day each 11 o o o 18 L of o . o o m nth, acc mpanied by F rm ( ist Acc unts, etc and F rm (Invent ry M of erchandise ) .

B K T BE KEPT. 4. OO S O

The foll owing bo oks and rec ord s should be kept at each Branch :

/ — 1 . R e eivin Boo In o o o c g b this b k must be entered in detail all g ods received . T n o c to ro the of o his will e able the inv i es be p perly checked up , and in event an inv ice not being received at the end of the m onth in time to acc ompany the M onthly S h o be a th e M o of o o and tatement , a bill s uld m de by anager sh wing value g ds i o attached to the M onthly Statement . Th s is m st imp ortant as unless this be o o e pr perly d n the Statement percentage will be inc orrect .

ii WAWA HOTEL—LAKE OF BAYS

16 v the R . C 300 G . miles from Hunts ille , on Grand Trunk ailway apacity , uests C Co P anada Railway N ews . , roprietors

IO — Cash Boob T bo o-k o o r c o of 2. his sh uld be a c r e t rec rd all cash received during Th f c o each day and all m oney expend ed . e di feren e between b th sides should be

the amo unt of m oney on hand .

3 Led er —In i oo c o s o of o o . g th s b k an a c unt h uld be kept any m ney wing the o n B for n oo e to C mpa y at the ranch as insta ce, g ds return d a merchant because of or for or oo o ot defect, empty packages that were charged and returned, g ds s ld an her m i for o r o r o t Br o o o f r . h e c . T e anch, a unts w ng by news agent sh rts unif m, etc ,

accounts should be carefully indexed .

4 Fixture In ven tor R e ord — . s c T soo y hi b k is fully described under Invento ries .

-5 M er han d ise Live S tock an d Ex ense In ven tories —T . c p hese are al so described o under Invent ries .

C k Boole —T s boo u e N o 6 . hec hi k is s d in ews Offices t check the stock in charge

of e s . ; n ws agent , and entries therein must be in ink

S e ur - - 7 . t B ok T ook to c i y o . his is a b of printed forms o f receipts given news e for o e os T on the C ag nts m ney d p ited as security . his money must be entered ash R o on c v ep rt the day re ei ed and the carb on c opy sent to H ead Offi ce . At s ome of ou r Branches it may be necessary to keep other b ooks and their use be f bo o will dealt with in separate instructions . When any o these ks are finished M o to H anagers will f rward them ead Office by express prepaid . 5 CCOUN TS . A .

In order that all accou nts and statements of the Company may be properly a d s e c e o bot to ri e d it n u ited , it is nece sary that th y be h cked ver h as p c s and a d io s

m w “. a W v m W e “ M M W a l n < a u n- m M n m fl M m va p a .“ l l — WAWA HOTEL TH E DAN CI N G PA' I LION

12 so c oo s co by the per n re eiving the g d , and then stamped rrect with the rubber fo r o Br M stamp provided the purp se and signed by the anch anager . M anagers are cautioned that the M onthly List of Acc ounts should be a correct o all oo c o o list f g ds re eived during the m nth, whether inv ices have been supplied for them or n ot It sh ould be sent here with the acc ounts and with the vou chers for m the oun ts oo o o o ea h ite on acc f . c , as s n as p ssible after end the m nth If merchants d o not o I o s M o to pr mptly supply nv ices and tatements anagers sh uld urge them d o so . C is on 15th of o for o or oo heques will be sued the each m nth all acc unts , as s n after receipt o f statement as p ossible . R E' PEND TU ES. 6 . I

N o o out th M o o o H O m ney may be paid by e anager with ut auth rity fr m ead ffice , for or o in con except immediate and urgent wants, small purchases , where it w uld be n i fo T r M . ve ent to wait fo r authority . hese may be paid in cash by the anager Where N 2 s this is d one a receipted acc ount or a receipt on Form o . mu t be had in every ‘ P n D C R o . o c co of i case and sent here with the aily ash ep rt urchases a unt f xtures ,

H e O . . o equipment, etc , must be first auth rized by ad ffice

- B . e S o cr o oo . All print d matter, such as tati n y , F rms, ks, etc , etc , is supplied by the S o D m H e Ofi c no on a o tati nery epart ent at ad f e , and expenditure this cc unt ' H may be made without sanction of ead Office .

B N K NG AN D C RE OF M ONEY . 7 . A I A Where we have Bank Acc ounts de posits must be made at least twice a week and n in no ca se must any more money than is n ecessary for change he kept on ha d .

' 13 WAWA HOTEL—DIN I NG ROOM

14

’ E P ERS 'UEEN S HOT L, ALM TO N

4 . . 0 R 90 f C . On the Grand Trunk ailway , miles rom Toronto apacity Guests Canada Railway News Co Proprietors

16 - 9 W GES. . A

' Each Branch mu st send to the H ead O 1ce a Wage Sheet on the last day of o o a e o of B u n each m nth, sh wing wages e rned by ev ry empl yee the ranch d ri g the month .

o b 3 fo r - two Wage Sheets are known as F orm 3a and F rm S . a has space thirty fo i o of th e o SI) r . S e entries, , f fteen entries A Wage heet must sh w the nam pers n to wh o-m to or to o the cheque is be made , where this is the practice, wh m pay ment is made by cash ; how empl oyed ; their rate of pay ; time during which they w f o o e e o o or . rk d ; numb r days they w rked, and the am unt due paid them

e o to or o r Wh n , wing dismissals ther causes, wages are paid pa tly by cheque and of o f o partly by cash, the names the pe ple paid in these di ferent ways sh uld be kept separate and y ou must indicate clearly the names for which y ou want the

' cheques and the n ames yo u have paid in cash .

On your Cash Rep ort enter under the heading Class the word Wages , ou whenever y pay an am ount that sho uld be charged to wages at y our Branch . The total of the m onies paid by you under wages for any on e month, sh ould c orres o h o of in a o on o o . p nd with the t tal wages paid c sh, as sh wn y ur m nthly wage s eet

n o to c o our B ou I rder se ure a unif rm system at all ranches y will , as far as o i a h o on of t e mo . p ss ble, p y all wages up _ t and the last day nth

All payments of wages must be charged up in the Cash Book on the day that they are made and receipts sent in with the Daily Cash Report .

17 ALBION HOT EL AT SCOTIA 'CT.

the G r 161 C 50 On rand T unk Railway , miles from Toronto . apacity . Guests P C R w Co . anada ail ay News , roprietors

18 ' H ERS FOR ME LS AND SUPPL E ON CRED T OUC S . 10. , A I I

Our method of doing bu smess does not c ontemplate the giving of credit to to o or foo-d b o . o o c e any ne In s me cases, h wever, it may be ne essary pr vide meals

o f e c for o o o . o cause sp cial circumstan es certain c rp rati ns, etc A bill sh uld be ren

‘ dered and proper vouchers should be obtained for such supplies and the amount should be entered in your receipts on the left hand side of yo ur Cash Report and u o Th Wi o of o t on to . e o c charged the right side the pr per party v ucher, th a py the b o to H Of ce C R o o c ill , sh uld be sent ead fi with the ash ep rt up n whi h the charge is f B made . If the go ods are subsequently paid or at your ranch cred it should be given

- on of your C Book to mo y . the left hand side _ ash the party paying in the ne

11 ME L T CKET BOOKS SSUED TO EM PLOYEE-S OF GR ND TR UNK . A I I A PAC C R LW Y AND GR ND TRUN K R LW Y IFI AI A A AI A , LAN ' N CANADA AT TICDI ISIO .

a E o M T e Boo o o ( ) mpl yees wishing eal ick t ks will be required t sign an rder, o 57 on G T P or G T R Co as per F rm , the rand runk acific the rand runk ailway mpany, o C o auth rizing the ompany to deduct from his wages the cost of the b ok . ( b) The se orders must be forwarded at once to the Superintendent or Division

T - K of D i o on lo o o ime eeper the iv si n which the emp yee is at w rk, with an acc unt for Th t same . e ob'ect of sending these at o nce is to enable the Company o deduct the amount due us from the wages of the employee in case he leaves befo re the o f o end the m nth .

0 Sen-d on o f mo or o to ( ) the last day each nth, as near that date as p ssible, S or o o of D o the uperintendent the pr per fficial each epartment, a statement sh wing

19 TH E RR W RSE N A O S , DO T , ONT .

the L 24 v the . C 50 Gu sts. On ake of Ba y s , miles from Hunts ille , on Grand Trunk Railway apacity g

C w Co . anada Rail ay N ews , Proprietors

20 o o T the meal bo oks issued during the m nth and to wh m issued . his statement must the o of c o n ot t of be in pr per fi e, where deducti ns are made, later han the first day the t next m onth to assure deductions being mad e . Where it is imp ossible o h old the of mo o to oo or o statements until the end the nth, wing p r train service l ng distance o o c o ce to o fr m the ffi e making the deducti n , it may be ne ssary cl se the statement, t M T B o say o n the 26th or 27 h of the m onth . In this c ase eal icket o ks issued ’ after this date should be entered on the next m onth s statement . (d ) All employees wishing to sign an order for these tickets m ust have advice from the R ailway Company to o urselves that he has been empl oyed by the Company N o 5 n d c o . 8 . a in what apacity, per F rm ( e) The vou cher in front of M eal Ticket Books to be sent to H ead Offi ce when e D C R e o issu d , with aily ash p rt (f) These Meal Ticket books should be keep under l ock and key as they repro sent money .

These books are only issued at certain Branches and not generally .

R N' EN TO ES. 12. I I

1 B o e o r M one of ) Where a new ranch is being pen d , a new anager installed , the first duties o f the M anager is to take an inventory of fixtures and equipment on 2 f o 6 o or os . F rm , pr vided that purp e (2) All fixtures or equipment received by y ou thereafter mu st be add ed to o o m of e o oo o y ur invent ry at ti e their r ceipt, thus making y ur fixture b k a c rrect o of oo a o B l rec rd the g ds t y ur ranch at al times .

2‘ 1 ' M I NAKI IN N_ LADIES PARLOR

C 350 G . At the 114 W . Minaki , on Grand Trunk Pacific Railway . miles east of innipeg apacity uests

h C R Co . 1048 b v t e v . Altitude feet a o e sea le el anada ailway News , Proprietors

22

MIN AKI I N N—ROTUNDA AN D OFFICE

24 t broo 7 Do not as co . on ( ) enter expense i ems such al, ms, etc , the Fixtures

T o o s . Inventory . hese items sh uld appear n a separate heet

8 o e o of u be ( ) A c mpl te invent ry all fixt res , equipment and expense items must t 3 1 f o aken at each Branch on the 3 0th of April and st O Oct ber in each year .

9 The o o e two o one to off oo ( ) invent ry sh uld be tak n by pe ple , call the g ds, the o to T n o f a . s o o o o o ther enter s me hi entering sh uld be d ne l se , sheets paper and o of c c ic on o 26 then the t tal number arti les at ea h pr e entered F rm , making two co i one co to H O n ot l t 5th Of M a pies and send ng py ead ffice, ater han the y and th 5th of N o Us bot e e r ni o . e vember in ach year, and etai ng the ther h s O ' h e o side f t e sh et ; number pages c nsecutively . Write in ink .

N ' EN R Y r M E H AN DI E I TO o RC S .

An accurate invento ry of all merchandise on hand on the last day o f each m o on o N 11 Th o . O. o nth must be taken F rm . e c st price sh uld be given in every case All goods of same kind sh ould be kept together and they should be entered in the o o on o o l rder set f rth the form . All empties charged for sh uld be set d wn separate y o n ot o d istin ctl un d erstood so . in the invent ry , bulked at much It sh uld be y that u no T o empties m st t be included in merc handise statements or showings . hey sh uld be accounted for separately at the price at which they were charged to the Branch u be the of under the n ame of the merchant who owns them . It sh o ld aim every M to o of n s o to the o o anager keep his st ck mercha di e , cigars , etc d wn l west p ssible One of n a amount consistent with giving a full service to the public . the adva t ges h h n is t at t e supplies are fresh a d in go od o rd er at all times .

25 EW S U W E N S TAND. N ION STATION . IN N I P G P T nlr f R . C w Co . On the Grand ru Paci ic ailway anada Rail ay News , roprietors

26 N EN ORY O E' PEN E I ' T F S . This should c ontain a list of all supplies on hand that may properly be charged

to e o oo o etc . o expens , such as , c al , w d, carbide, s ap , , at c st price, giving quantities .

N EN Y I E K I ' TOR OF L ' STOO .

o o s etc of c o Where we have h rses, c w , pigs , chickens , , the number ea h with c st o sh uld be given . DEN COR RESPON CE. 13 .

of oo M o to to co It is a trait a g d anager and ught be his rule, answer all rres ond ence o H O or o o p , whether fr m the ead ffice the general public , pr mptly, p litely ’ N o so M o or o and fully . thing will add much to a anager s reputati n f c urtesy as a c co a stri t mpli nc e with this rule . In replying to letters try and imagine the circumstance s under which they were ou fi l written and y will be able to reply more e ectual y . Read carefully and answer e o to all qu sti ns the best of your ability . Th o In writing letters never show resentment or anger . e letter lives l ng after the cause of Oifence is fo rgotten BARS AND T R N D T 14. H EI CO UC . (a ) Under no circumstances are you to all ow the sale of intoxic ants on Sunday or other prohibited day-s o r after or befo re the hours laid down by the Liquor License T . he o o of o t s Act pr visi ns the Act sh uld be s rictly Ob erved . b See t o B o c i ( ) tha y ur artenders have a pr per li ense where th s is required, and

' o B o o n are equipped with white c ats , clean linen , etc . , etc . artenders sh uld keep tab

o on c n . their sale , each m nth, as its in rease will depend any adva ce in salary

27 LUNCH CO UNTE R AT M EL' I LLE

Go P the w 279 W . C R , On Grand Trunk Pacific Rail ay , miles west of innipeg anada ailway News roprietors

‘28 ( 0) All o w no tampering with the brands of liquo r and n o overcharging . (d ) Check your bar down every mo nth and insist upon the proper percentage of gross profits required by this office or shown by the margin of profit on the goods o o ou o for c i out f h o to s ld . We will h ld y resp nsible the arry ng o t ese instructi ns the b of o to on o of o est y ur ability, and any penalty that may have be paid acc unt y ur u o failure to so carry o t these instructio ns must be b rne by y ourself . N N N N O C G MEAL . 15. A U I S It has been several times brought to our attention that at many of our Bestau rants the public have n o notice that they have an o“ppo rtunity to secure refreshments . 'n the Old days when it was the rule to announce twenty minutes for refreshments at H appytown the travelling public knew when they came to a meal stati on but now o o e R o ut few trains pull int a stati n where we hav a estaurant and again , and , to out an d ' if any, passengers are aware that they had time get , stretch their legs In ' f i ou get a cup of tea and a sandwich . iew o th s y will give n otice to the pass n o n of o or o ou to e gers arrival train by ringing y ur bell g ng, that y are ready serve

T w i' . o o o i f . t o ' : o them his plan will have results, the c mf rt and c nven ence the f travelling public and the increase o y our sales . In Order that sleeping p assengers may not be disturbed the gong or bell must n ot be used between the h ours of

n . ten p . m . and seve a . m 1 N OT RESP N S BLE S N O G . 6 . I I

R L Co wo All estaurants and unch unters must displa”y a sign rded as foll ows : N ot o for or - u o to o h resp nsible wearing apparel hand baggage , as a ca ti n patr ns t at u oo i l h they m st l k after these art c es t emselves .

29 TH E P CF C OCEAN PR IN CE RUPERT . ON A I I Co Can ada ailw ay ews r priet rs f w . R N P o o Pioneer New s Stand on the Grand Trunk Paci ic Rail ay

30

h Canada R ailway N ews Company . T e name and occupation of the person travelli ng o on c o f c c o d be should be end rsed ba k re eipt, whi h sh ul then sent to the H ead Office attached to Cash Repo rt . NI U FORM . 20. S Train and Stand Agents will wear :

' - o c oa two o on Afo ur butt n serge sa k c t, with small butt ns each sleeve . A fi ve n C B o to o . o o button vest . utt ns be permanently sewed l r dark blue .

Ca of co o . s e s p similar l r, in high , traight sid s and peak with eparate num be red badge .

Shoes to be black and properly polished .

o o Uniform to be kept clean and in pr per conditi n . It shall be the duty of Office M anagers to see that these regulations are observed c d s c o o and that all Agents have lean han and fa es, linen and cl thes , when g ing

o n o to n . on duty , and they sh uld be e c uraged keep themselves clean duri g the trip

- All Agents must wear unifo rms while on duty . L c co co o un h untermen and barmen must wear a white at, and care sh uld be T to on c one . e o taken appear ly in a lean heir hands, faces and lin n sh uld be r l boo o o s pa ticular y clean and their ts pr perly p li hed . — Wait resses where girls are employed in Lunch Counters or N ews Stands o c or o o white I c Ollars they sh uld wear a bla k dark c l red dress with and cuffs, and E H s : “in summer weather a white dress with proper apron . As lbert ubbard ays ho o ow cu oo co l Waitresses s uld be sp tlessly g ned , mani red, gr med, mbed and denta flo ssed e s or , bright, h althy, intelligent girls ; girl that are never fly, flip fresh,

32 o o who give ou the attenti n that never btrudes, but which is always hearty and ”y heartfelt. For B L o : c rn o H otel Waitresses . reakfast and unche n bla k dress , white tu d wn t o of the n o o o r . W c lla s and cuffs hi e apr ns the full length skirt, straps ver the

For D on . o o c . sh ulders ; sh es bla k, with rubber heels inner, white dress and apr

H o w co c - o usemaids , hite llar and tie ; bla k dress , white head dress, white apr n ,

of s o o s. O full length kirt with sh ulder straps ; sh es black, with rubber heel ther

- em lo e c as Be o Por Ba a emen . s o ro o . p y es su h ll b ys, ters, gg g , etc h uld be p perly unif rmed o d o to o i c to as pr vi ed fr m time time , and sh uld be part cularly areful present a neat,

clean appearance at all times .

AR CELR M S. 21. P OO

we the of Where have privilege taking in parcels and making a charge, the proper hou rs must be strictly observe d as otherwise a claim might be made for delay to the passengerf The check provided must be issued in every case and as regularly stri ed rom the ba a e or T e pp f gg ge b f e delivering same to passenger . h se checks should ro to o u se o T o be p perly dated prevent their p ssible m re than once . hey sh uld when o a H T s stripped be f rw rded to ead 0 cc with the Daily Ca sh R eport . hi is a s ource

of v a o co . si s o re enue th t sh uld be en uraged in every legitimate way, and gns h uld be a so fi n P R displayed in suitable pl ces that the public may readily d the arcel oom .

2. RE R T 2 FI P ECAU IONS. Where hOse is provided M anagers should see that it is in good condition and k cc a u h ept in an a essible pl ce with the sual wrenches at hand . T e fire bucket tanks

3 3 and fire pails provided must be kept constantly filled and their use for any other o o purpose forbidden . All ther fire appliances sh uld be kept in good o rder and any or o o f o o o N o b n damage l ss same sh uld be pr mptly rep rted . o fires should be all owed on o or o o und er a n eonsid eratw n h tel ther pr perty y , and guests should be warned of f o c or o . c n the danger thr wing lighted matches, igar igarette stubs o the ground in o o or o o or out of o o as the w ds, ab ut the h tel, the h tel wind ws, there is a danger of

to . s old o or o setting fire awnings, etc All wa te paper, straw, b xes ther inflammable material should be promptly disposed of an d not all owed t o accumulate either in cellars or ab out the premises. ES MEN T AND TA' N T E SS S O C S. 23 . A I We have had a great deal of trouble in keeping track of our assessment notices owing to the failure of some of our M anagers to promptly send these notices to us m Y ou c n m o f when they receive the . a readily understand the i p rtance o doing this e ou our for as on e when we t ll y that taxes the ensuing year are b ed the ass ssment, o o o f o of a r and the nly kn wledge we have what the am unt ssessment is , is by ec eiving “’ ou to H i the n otice . When this notice is received we want y to send it ead O ce at The o o o to once . same precauti n sh uld be bserved with reference the tax bill which for co . o o be o c o e s mes later in the year It sh uld als at n e sent here payment, th rwi e a penalty is added to the amount . D OG . 24. S T i N 0 dogs are all owed to be kept at ou r restaurants or h otels . his rule s made invariable for the protection and comfort of the timid and children .

3 4 LAGS. 25. F

o one ol-e o on of o u r or o Where nly flag p is pr vided any buildings gr unds, the o Union 'ack or Red Ensign is the only flag that may be fl wn in Canada . If there be more than one p ole a foreign flag may be dis-played as a compliment to visitors ou o o c o s on c or occ o . o fr m ther untrie , spe ial days asi ns All flags sh ld be taken d wn at sunset and aga1n hoisted next morning .

BEGGARS C N' SSER S ETC. 26 . , A A ,

U no Ci c m c b or o o nder r u stan es must eggars , tramps, pedlars, agents ther s li i or u N o c t s be o o r o or . o c or all wed in h tels restaurants anvasser, h wever w thy his

to lo to c on or for o . cause, is be al wed all guests ask subscripti ns

ABSEN CE R OM DUTY . 27 . F

M anagers must n ot absent themselves from dutywithout permission from H ead ‘ fii f r ufi i i n o O ce w c o s c e t . , hi h will be readily granted reas n

DUTIES OF MAN GER S AND EMPLOYEES. 28 . A

Managers and o ther empl oyees are expected to give their wh ole time to the s r o f Co not o c c c to e vice this mpany, and they are all wed . under any ir umstan es , s or o engage in ide issues that will divide their interest , have any transacti ns that ’ d o n ot on o appear the C mpany s books .

M of N Of c o c t anagers ews fi es sh uld carefully sele t news agen s , having regard to e c o e app aran e , ability and h n sty .

3 5 N ew men must be thoroughly in structed how to wo rk a train and to take care of oc o o on co of s io to their st k”, and bef re g ing duty must have a py In truct ns A them' N ews gents, and be familiar with

O c M e o o o r t n o s ffi e anag rs must als be th r ughly familia wi h the I structi n , u N and must see that they are carried o t by the ews Agents under their 'urisdiction .

I s o d e n on D o t is their duty al o to pr vi a news service o all trains their ivisi n .

They should Keep all trains cove red ; Keep in stock good s that sell ; Keep b oxes and o ther equipment in good o rder ; Keep up a gentlemanly service ; — Keep to the top effi ciency with maximum sales and net results are the c o fo r or fa t rs rewards prom otions .

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