Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - Crc - 7/30/15
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Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 IMPORTANT: This booklet contains important information about the vehicle's warranty coverage. It also explains owner assistance information and GM's participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner's Name: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: © 2015 Cadillac Motor Car Division, General Motors, LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the CADILLAC emblem are registered trademarks of General Motors. Part No. 22988379 B Second Printing Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 2016 Cadillac Limited Warranty and Owner Assistance Information Important Message to Warranty Repairs – Recycled Production Changes . 16 Owners... .......................1 Materials . 13 Noise Emissions Warranty for GM's Commitment . 1 Tire Service . 13 Light Duty Trucks Over Owner Assistance . 1 Aftermarket Engine 10,000 Lbs Gross Vehicle GM Participation in an Alternative Performance Enhancement Weight Dispute Resolution Program . 1 Products and Modifications . 13 Rating (GVWR) Only . 16 Warranty Service– United States, After-Manufacture Emission Control Systems Canada and Mexico . 1 “Rustproofing” . 14 Warranty ......................18 Warranty Coverage at a Paint, Trim, and Appearance What Is Covered . 18 Glance .........................2 Items . 14 How to Determine the New Vehicle Limited Warranty . 2 Vehicle Operation and Care . 14 Applicable Emissions Control Emission Control System Maintenance and Warranty System Warranty . 18 Warranty . 2 Service Records . 14 Federal Emission Control Chemical Paint Spotting . 14 New Vehicle Limited Warranty . .3 System Warranty . 18 Warranty Coverage – California Emission Control What Is Covered . 3 Extensions . 15 What Is Not Covered . 7 System Warranty . 19 Warranty Service — Foreign ELR-Specific Warranty . 11 Countries . 15 Emission Warranty Parts List . .22 What Is Covered . 11 Permanent Relocation . 15 Replacement Parts . 25 Cadillac ELR Coverage . 12 Original Equipment Maintenance and Repairs . 25 What Is Not Covered . 12 Alterations . 15 Claims Procedure . 26 Things to Know About the New Recreation Vehicle and Special Customer Satisfaction Vehicle Limited Warranty . 13 Body or Equipment Procedure ....................28 Warranty Repairs – Component Alterations . 16 State Warranty Exchanges . 13 Pre-Delivery Service . 16 Enforcement Laws . 30 Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 2016 Cadillac Limited Warranty and Owner Assistance Information Warranty Information for California Only . 31 Special Coverage Adjustment Programs Beyond the Warranty Period ........................32 Customer Assistance Offices . .33 Customer Assistance for Text Telephone (TTY) Users . 34 Roadside Assistance Program ......................35 Courtesy Transportation Program ......................36 Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 Important Message to Owners... 1 GM's Commitment workmanship. These instances will necessary warranty repairs can be be reviewed on a case-by-case made to your GM vehicle. GM GM is committed to ensuring basis. If the issue has not been requests that the vehicle be satisfaction with your new vehicle. resolved to your satisfaction, follow returned to the selling dealer for all Your dealer also wants you to be the Customer Satisfaction warranty repairs. If a situation or completely satisfied and invites you Procedure 0 28. event occurs where you are to return for all your service needs, We thank you for choosing GM. significantly inconvenienced, an both during and after the warranty authorized GM dealer can make the period. GM Participation in an warranty repairs. However, in the event the dealer is not able to Owner Assistance Alternative Dispute Resolution Program perform the repair due to the special The dealer is best equipped to tool and training requirements, provide all your vehicle's service See Customer Satisfaction contact the Customer Assistance 0 needs. Should you ever encounter a Procedure 28 for information on Offices 0 33. If you are unable to problem that is not resolved during the voluntary, non-binding return to the selling dealer, contact a or after the limited warranty period, Alternative Dispute Resolution GM dealer in the United States, talk to a member of dealer Program in which GM participates. Canada, or Mexico for warranty service. management. Under certain Warranty Service– United circumstances, GM and/or GM States, Canada and Mexico dealers may provide assistance after the limited warranty period has The selling dealer has invested in expired when the problem results the proper tools, training, and parts from a defect in material or inventory to ensure that any Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 2 Warranty Coverage at a Glance The warranty coverages are Federal for the first 3 years or summarized below. Gasoline Engines 50,000 miles, whichever comes first. New Vehicle Limited Warranty ‐ Defects and performance for cars and light duty truck ‐ Specified components for cars Bumper-to-Bumper (Includes or light duty trucks equipped Tires) emission control systems are covered for the first 2 years or with light duty or medium duty . Coverage is for the first 4 years 24,000 miles, whichever truck emission control systems or 50,000 miles, whichever comes first. From the first are covered for the first comes first. 2 years or 24,000 miles to 7 years or 70,000 miles, whichever comes first. Powertrain 4 years or 50,000 miles defects in material or Important: Some California . Coverage is for the first 6 years workmanship continue to be emission vehicles may have special or 70,000 miles, whichever covered under the New coverages longer than those listed comes first. Vehicle Limited Warranty here. See “California Emission Sheet Metal Bumper-to-Bumper coverage Control System Warranty” under explained previously. Specified Emission Control Systems Warranty . Corrosion coverage is for the major components are 0 18. first 4 years or 50,000 miles, covered for the first 8 years or whichever comes first. 80,000 miles, whichever Noise Emissions . Rust-through coverage is for the comes first. Coverage is for applicable first 6 years, unlimited mileage. vehicles weighing over California 10,000 lbs based on the Gross Emission Control System . Gasoline Engines Vehicle Weight Rating (GVWR) Warranty only, for the entire life of the ‐ Defects and performance for vehicle. For light duty trucks, see “How to cars and trucks with light duty Determine the Applicable Emissions or medium duty emission Control System Warranty” under control systems are covered Emission Control Systems Warranty 0 18 for more information. Cadillac Limited Warranty and Owner Assistance Information (GMNA- Localizing-U.S-9087649) - 2016 - crc - 7/30/15 New Vehicle Limited Warranty 3 GM will provide for repairs to the Obtaining Repairs Is Covered” and those items listed vehicle during the warranty period in To obtain warranty repairs, take the under “What Is Not Covered” later in accordance with the following terms, vehicle to a Cadillac dealer facility this section. conditions, and limitations. within the warranty period and Engine Coverage includes: All What Is Covered request the needed repairs. internally lubricated parts, engine oil Reasonable time must be allowed cooling hoses and lines. Also Warranty Applies for the dealer to perform necessary included are all actuators and This warranty is for GM vehicles repairs. electrical components internal to the engine (e.g., Active Fuel registered in the United States and Warranty Period normally operated in the United Management Valve Lifter Oil States or Canada, and is provided The warranty period for all Manifold) cylinder head, block, to the original and any subsequent coverages begins on the date the timing gears, timing chain, timing owners of the vehicle during the vehicle is first delivered or put in cover, oil pump/oil pump housing, warranty period. use and ends at the expiration of OHC carriers, valve covers, oil pan, the coverage period. seals, gaskets, manifolds, flywheel, Repairs Covered water pump, harmonic balancer, Bumper-to-Bumper Coverage The warranty covers repairs to engine mount, turbocharger, and correct any vehicle defect, not slight The complete vehicle is covered for supercharger. Timing belts, and noise, vibrations, or other normal 4 years or 50,000 miles, whichever other associated components characteristics of the vehicle due to comes first, except for other required in the timing belt service materials or workmanship occurring coverages listed here under “What replacement procedure are covered during the warranty period. Needed Is Covered” and those items listed until the first scheduled repairs will be performed using new, under “What Is Not Covered”