Global Legal Entity Identifier Foundation

SERVICE CATALOG

13 January 2021

Ver. 1.11 Global Legal Entity Identifier Foundation Service Catalog 1.11 - January 13, 2021

Global Legal Entity Identifier Foundation - GLEIF Service Catalog -

Public Services Partnership Program Services

LEI Data Services LEI Data Services LEI Search 2.0 Check for Duplicates Concatenated Files Code Lists Challenge LEI Data Publication of Mapping Files Manage Data Quality Upload LEI & LE-RD Files GLEIF API Code Lists Lifecycle Services Golden Copy Files LOU Accreditation LOU Annual Accreditation Verification Information Services Certification of LEI Mapping How to Get an LEI Re-Certification of LEI Mapping LEI Business Statistics Trigger LEI Management Transfer GLEIF Service Reporting Service Desk Communications Services Regulatory Use of the LEI LOU Communications Portal Email Notifications on Technical Updates

Communications Services Social Media Videos & Podcasts Press Office & Media Third Party Events

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LEI Search 2.0 Label Attributes Name LEI Search 2.0 Search for LEIs, corresponding legal entity reference data (LE-RD) and relationship reference data which defines a relationship Tag Line between two or more legal entities via an interface and display the result set. The search functionality allows to search by: - LEI code. - Keywords within LE-RD and relationship data. - Keywords and range queries within specific fields of LE-RD and relationship data. Description - Alternative identifiers (e.g. BIC, ISIN). - Registration Authority and Entity Legal Form codes.

The LEI Records returned from a search can be downloaded as XML (Common Data File format), Excel, CSV and JSON files.

Service Version v 2.0 Service Target Availability: GLEIF Website target = 99.9% WebSite path: GLEIF > Global LEI Index > LEI Search 2.0 Website Link: https://search.gleif.org/

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Concatenated Files Label Attributes Name Concatenated Files GLEIF publishes the updated GLEIF Concatenated Files daily as a result of the concatenation of individual files uploaded by the LEI Tag Line issuing organizations. Via an interface the LEI issuing organizations are required to upload the LEI and legal entity reference data (LE-RD) files to the Global LEI Repository daily. The files contain all LEIs issued to legal entitites and related LEI reference data. Data is represented in Description the Common Data File Format.

GLEIF aggregates all files from all LEI issuers and publishes daily the updated GLEIF Concatenated Files. Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Processing time: updated GLEIF Concatenated file available from 12:00 UTC+0 each calendar day (i.e. also weekends, holidays etc.). Website path: GLEIF > LEI Data > GLEIF Concatenated File Website Link: https://www.gleif.org/en/lei-data/gleif-concatenated-file/download-the-concatenated-file#

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Challenge LEI Data Label Attributes Name Challenge LEI Data Tag Line Challenge the data of any LEI and legal entity reference data (LE-RD) of the Global LEI repository on the GLEIF website. GLEIF provides a mechanism for any third party to challenge the data of any LEI and LE-RD of the Global LEI repository. A data challenge that is submitted for a specific LEI (or LE-RD) will be forwarded to the corresponding managing LEI issuer. The actual resolution of data challenges is a service provided by the LEI issuer.

Description Different challenges can be submitted, which the challenging user must specify alongside an evidence and an optional comment. The available types are: - Legal Entity business card details - Legal Entity relationship details - LEI code Service Version v 2.0 Availability: GLEIF Website target = 99.9% Service Target Time for the LEI issuing organization to manage the challenge: 10 days Website path: GLEIF > LEI Data > Challenge LEI Data Website Link: https://www.gleif.org/en/lei-data/challenge-lei-data

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Manage Data Quality Label Attributes Name Manage Data Quality Tag Line Monitoring and ensuring high LEI data quality. GLEIF is responsible for monitoring and ensuring high LEI data quality. In cooperation with its partners in the Global LEI System, GLEIF focuses on further optimizing the quality, reliability and usability of LEI data empowering market participants to benefit from the wealth of information available with the LEI population.

GLEIF makes available the following monthly data quality reports: - Global LEI Data Quality Reports: These reports demonstrate the overall level of data quality achieved in the Global LEI System. Description - LEI Issuer Data Quality Reports: These reports analyze the level of data quality achieved by the individual LEI issuing organizations.

The GLEIF data quality management program ensures that the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management.

Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Update frequency for data quality reports: Monthly - Data Quality Management Website path: GLEIF > LEI Data > GLEIF Data Quality Management Link: https://www.gleif.org/en/lei-data/gleif-data-quality-management

- Global LEI Data Quality Website path: GLEIF > LEI Data > GLEIF Data Quality Management > About the Data Quality Reports > Download Global LEI Data Quality Report Link: https://www.gleif.org/en/lei-data/gleif-data-quality-management/about-the-data-quality-reports/download-data-quality- Website reports

- LEI Issuer Data Quality Website path: GLEIF > LEI Data > GLEIF Data Quality Management > About the Data Quality Reports > Download LEI Issuer Data Quality Reports Link: https://test5.gleif.org/en/lei-data/gleif-data-quality-management/about-the-data-quality-reports/download-lei-issuer-data- quality-reports

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GLEIF API Label Attributes Name GLEIF API Tag Line API to directly access the complete LEI data pool in real time with rich query capabilities. The GLEIF API gives developers access to full LEI Data search engine functionality, including filters, full-text and single-field searches of Level 1 (LEI Record) Data, retrieval of LEI Records (including links to their Level 2 data, where available), based on a Description search of their associated Level 2 (relationship) data, and "fuzzy" matching of important data fields such as names and addresses. For example, using the GLEIF API, you can search for LEIs via entity names, find LEIs by BIC code or investigate corporate structures (search for parent and child relationships). The GLEIF API is based on the data found in the GLEIF Golden Copy.

Service Version v 1.0 Availability: 99.9 % Service Target Processing time: < 1 sec Website path: GLEIF > LEI Data > GLEIF API Public Website Link: https://www.gleif.org/en/lei-data/gleif-api

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Golden Copy Files Label Attributes Name Golden Copy Files The Golden Copy Files, in addition to the GLEIF Concatenated Files, provide a distinct means to access, and explore the Tag Line information included within, the Global LEI Index. The Golden Copy Files, together with the delta files, provide frequently updated (three times daily) information on LEIs and related reference data in a ready-to-use format that ensures: - Data does not contain technical duplicates. Description - All LEIs ever published in a GLEIF Golden Copy File version, as well as all new LEIs published by the LEI issuers since the previous release of a Golden Copy File, are included in the file. - Enriched reference data provides deeper insight into the global market place. Service Version 1.0 Availability: 99.9% (up to 25 parallel users) Service Target Update frequency: 3 times a day Website path: GLEIF > LEI Data > Preview of GLEIF Golden Copy and Delta Files Website Link: https://www.gleif.org/en/lei-data/gleif-golden-copy/download-the-golden-copy#/

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How to Get an LEI Label Attributes Name How to Get an LEI Find your preferred business partner by searching the LEI issuing organizations - also referred to as Local Operating Units (LOUs). Tag Line

A legal entity is not limited to using an LEI issuer in its own country; instead, it can use the registration services of any LOU that is accredited and qualified to validate LEI registrations within its authorized jurisdiction(s). The dedicated GLEIF website page titled ‘Get an LEI: Find LEI Issuing Organizations’ allows identifying all GLEIF-accredited LEI issuers that offer LEI services per Description jurisdiction. Accredited LEI issuers have successfully completed the GLEIF accreditation program for the associated jurisdictions. Additional information about each LOU is provided (i.e. URL, LEI code, recent data quality report, and the accreditation date).

Service Version 1.0 Service Target Availability: GLEIF website target = 99.9% Website path: GLEIF > About LEI > Get an LEI: Find LEI Issuing Organizations Website Link: https://www.gleif.org/en/about-lei/get-an-lei-find-lei-issuing-organizations

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LEI Business Statistics Label Attributes Name LEI Business Statistics Tag Line Access figures, statistics and graphs on the global LEI population. This service makes available key facts, figures and statistics on the global LEI population via interactive graphs.

They provide information on the characteristics of the LEIs issued to date.

The user may choose to view each graphic for all LEIs issued or for validated LEIs for operating entities. Click on each graphic, or select 'display type' for further detail. Description The service offers the possibility to download the data associated with each graphic in CSV format.

This service also makes available the Global LEI System Business Report that is published quarterly, which highlight key developments relevant to LEI adoption. Specifically, the reports assess annual growth and renewal expectations, evaluate the level of competition between LEI issuing organizations operating in the Global LEI System and analyze LEI renewal rates and reference data corroboration.

Service Version v 1.0 Availability: GLEIF Website target = 99.9% Update frequency: Service Target - Monthly for LEI Statistics. - Quarterly for Global LEI system Busines Reports. - LEI Statistics Website path: GLEIF > LEI Data > Global LEI Index > LEI Statistics Link: https://www.gleif.org/en/lei-data/global-lei-index/lei-statistics Website - Download Global LEI System Business Report Website path: GLEIF > LEI Data > Global LEI Index > Download Global LEI System Business Reports Link: https://www.gleif.org/en/lei-data/global-lei-index/download-global-lei-system-business-reports/

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GLEIF Service Reporting Label Attributes Name GLEIF Service Reporting Tag Line Access service performance reports, statistics and actual data that result from GLEIF services. GLEIF is committed to ensuring transparency on its performance with regard to the services it provides. We therefore, make available for download monthly service reports evaluating overall GLEIF performance. In addition, we publish daily indicators on the availability of GLEIF services.

Description The GLEIF service report is published monthly on the 10th business day of the month. Historical monthly reports are also available for downloading as in the same page.

Daily Service Availability provides real time availability on services delivered by GLEIF. By displaying traffic lights indicators (green or red), the actual status of the services can be checked online.

Service Version v 1.0 Availability: GLEIF Website target = 99.9% Update frequency: Service Target - Monthly for GLEIF Service report: on the 10th business day of the month - Daily Service Availability: every minute - Service Availability Website path: GLEIF > About GLEIF > GLEIF Service Performance > Daily Service Availability Link: https://www.gleif.org/en/about/gleif-service-performance/daily-service-availability Website - Download Service Report Website path: GLEIF > About GLEIF > GLEIF Service Performance > Download Service Report Link: https://www.gleif.org/en/about/gleif-service-performance/download-service-reports/

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Service Desk Label Attributes Name Service Desk Tag Line Central point of contact for GLEIF topics. Contact via email at [email protected] GLEIF can be contacted via a Website form or email for requests of information and feedback. GLEIF also provides specific email Description addresses allowing interested parties to log queries relevant to specific topics. Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Processing time: Within 5 business days Website path: GLEIF > Contact > Feedback Website Link: https://www.gleif.org/en/contact/feedback

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Regulatory Use of the LEI Label Attributes Name Regulatory Use of the LEI Tag Line An overview of current and proposed regulatory activities including use of the LEI. It is the prerogative of the authorities acting in individual jurisdictions to mandate the use of the LEI. GLEIF closely monitors initiatives relevant to legal entity identification in regulatory reporting and supervision. Description A regularly updated overview provides the current and proposed regulatory activities including the use of the LEI. Service Version v 1.0 Service Target Availability: GLEIF Website target = 99.9% Website path: GLEIF > About LEI > Regulatory Use of the LEI Website Link: https://www.gleif.org/en/about-lei/regulatory-use-of-the-lei

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Email Notifications on Technical Updates Label Attributes Name Email Notifications on Technical Updates Tag Line GLEIF regularly issues email notifications providing updates on technical developments relevant to the LEI. Specifically, the email notifications will address the following topics:

- Changes to the Common Data File formats including the XML schema definitions and the business rules for creating and updating XML files (state transition rules). - Changes to the International Organization for Standardization (ISO) 20275 Entity Legal Form (ELF) code and the GLEIF Registration Authorities List. Description - Changes relevant to the GLEIF Concatenated Files, the GLEIF API and the LEI search tool. - Answers to frequently asked technical questions directed at GLEIF.

Normally, at least one email notification is issued every six months. In the event of major or urgent developments, the publication frequency will be increased. To subscribe to the GLEIF email notifications on technical updates, please register with your email address.

Service Version 1.0 Service Target Availability: 97,7 % (Monday – Sunday 00:00 – 24:00) Website path: GLEIF > LEI Data > Email Notifications on Technical Updates Website Link: https://www.gleif.org/en/lei-data/email-notifications-on-technical-updates

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Social Media Label Attributes Name Social Media Tag Line Publish, monitor and moderate social media content on the LinkedIn and Twitter platform as well as on GLEIF’s Blog webpage. Allow followers on social media platforms to receive up-to-date information without the need to search the GLEIF website for updates. Description By engaging in social media, GLEIF makes available to the public timely and comprehensive information on LEI developments and GLEIF activities and encourages direct interaction with the organization. Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Response time: 1 business day - GLEIF and LEI News Website path: GLEIF > News & Media > GLEIF and LEI News Link: https://www.gleif.org/en/newsroom/gleif-and-lei-news

- GLEIF Blog Website path: GLEIF > News & Media > GLEIF Blog Link: https://www.gleif.org/en/newsroom/blog/ Website

- GLEIF on Twitter Link: https://twitter.com/GLEIF

- GLEIF on LinkedIn Link: https://www.linkedin.com/company/global-legal-entity-identifier-foundation-gleif-

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Videos & Podcasts Label Attributes Name Videos & Podcasts Tag Line Produce and publish videos and podcasts offering concise information about GLEIF and LEI related developments. Videos and podcasts about GLEIF and LEI are posted on the GLEIF Website, Vimeo and You Tube. The user can reproduce this Description information any time and is able to download any of the content published on the GLEIF Vimeo channel. Service Version v 1.0 Service Target Availability: GLEIF Website target = 99.9% Website path: GLEIF > News & Media > GLEIF Videos & Podcasts Website Link: https://www.gleif.org/en/newsroom/gleif-podcasts/

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Press Office & Media Label Attributes Name Press Office & Media Make available information on GLEIF activities to journalists through dissemination of GLEIF press releases, timely response to Tag Line media queries and hosting webinars. Description Serve as a key media relations contact regarding GLEIF activities and LEI developments. Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Response Time: Same business day or deadline set by journalist - For Press Releases: Website path: GLEIF > News & Media > Press Releases Link: https://www.gleif.org/en/newsroom/gleif-and-lei-news Website - For Information for Media: Website path: GLEIF > News & Media > Press Releases Link: https://www.gleif.org/en/newsroom/information-for-media

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Third Party Events Label Attributes Name Third Party Events Feature information on conferences and events providing participants with the opportunity to stay informed on the LEI and Tag Line related developments in the areas of, among others, identification management, data management and . GLEIF offers event organizers the possibility to feature their event or conference on the English language GLEIF Website in the Description section ‘Featured Events’. Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Update frequency: Next business day upon arrival Website Path: GLEIF > Events > Feature Events Website Link: https://www.gleif.org/en/events/featured-events

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Check for Duplicates Label Attributes Name Check for Duplicates Technical interface to allow GLEIF and the LEI issuing organization to check for duplicate LEIs and legal entity reference data (LE- Tag Line RD) prior to finally issuing a new LEI. In order to support the LEI issuing organizations, GLEIF provides the appropriate and mandatory processes and a technical Description interface for LEI issuing organizations to check the LEI and LE-RD data for duplicate entries. The LEI issuers follow the required steps prior to publication of a new-issuance LEI. Service Version v 1.3 Availability: 99,9 % (Monday – Sunday 00:00 – 24:00) Service Target Processing time: < 1 minute Website N/A

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Code Lists Label Attributes Name Code Lists Tag Line Maintain code lists referenced in Common Data File Formats. This service provides a standard process for identifying and incorporating updates to code lists in the Common Data File (CDF) formats. Examples of code lists include the registration authority list referenced for the Registration Authority and Validation Authority fields of LEI CDF file format and the Relationship Type field referenced in the Relationship Record CDF file format. It also Description includes the Corroboration Compliance List code list, that provides information about the minimum expected corroboration level of an LEI corresponding to the declared ELF code as a legal form. Breach is defined, when an LEI declares a lower corroboration level than expected.

Service Version v 1.1 Service Target Availability: GLEIF Website target = 99.9% - Registration Authorities List Website path: GLEIF > About LEI > GLEIF Registration Authorities List Link: https://www.gleif.org/en/about-lei/gleif-registration-authorities-list

- ISO 20275: Entity Legal Forms Code List Website Website path: GLEIF > About LEI > ISO 20275: Entity Legal Forms Code List Link: https://www.gleif.org/en/about-lei/iso-20275-entity-legal-forms-code-list

- GLEIF Accepted Legal Jurisdictions Code List Website path: GLEIF > About LEI > GLEIF Accepted Legal Jurisdictions Code List Link: https://ww.gleif.org/en/about-lei/code-lists/gleif-accepted-legal-jurisdictions-code-list

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Publication of Mapping Files Label Attributes Name Publication of Mapping Files The mapping between the LEIs and other identifiers as managed by the mapping partners, organizations that have an agreement Tag Line with GLEIF, is periodically published on GLEIF website. GLEIF periodically publishes the mapping between the LEIs and the identifiers as managed by mapping partners. The relationship Description file is built upon the mapping process established by the mapping partners. It is published in CSV format and it is updated on a periodical basis. Service Version 1.0 Availability: GLEIF website target = 99.9% Update Frequency: Service Target - BIC-LEI: monthly (last business day of the month) - ISIN-LEI: daily - BIC-LEI Website path: GLEIF > LEI Data > LEI Mapping > Download BIC-to-LEI Relationship Files Link: https://www.gleif.org/en/lei-data/lei-mapping/download-bic-to-lei-relationship-files# Website - ISIN-LEI Website path: GLEIF > LEI Data > LEI Mapping > Download ISIN-to-LEI Relationship Files Link: https://www.gleif.org/en/lei-data/lei-mapping/download-isin-to-lei-relationship-files#

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Upload LEI & LE-RD Files Label Attributes Name Upload LEI & LE-RD Files Tag Line Interface for LEI issuing organizations to upload LEI & legal entity reference data. Via an interface the LEI issuing organizations are required to upload the LEI and LE-RD files to the Global LEI Repository daily. Data is represented in the Common Data File Formats. Description The interface provides quality gates for testing of the data. Files or records not passing the quality tests will be rejected. Service Version v 1.0 Availability: 99,9 % Service Target Processing time: Within 1 hour upon arrival Website N/A

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LOU Accreditation Label Attributes Name LOU Accreditation Tag Line Entities desiring to become LEI issuing organizations must seek accreditation by GLEIF. In order to support the integrity of the Global LEI System, an extensive vetting process is in place to ensure that LEI issuing organizations (also referenced as 'Local Operating Units' or LOUs) reflect and incorporate the vision and internal control Description requirements of GLEIF within their operations.

The Accreditation Manual and Accreditation Checklist (Appendix 02) can be downloaded from GLEIF’s Website. Service Version v 1.0 Availability: 99.9 % (Monday – Sunday 00:00 – 24:00) for GLEIF Website 97,7 % (Monday – Sunday 00:00 – 24:00) for Customer Portal and Data Room

Processing time Service Target Applicant materials: GLEIF: Review Accreditation Plan submission within 45 business days of receipt of full set of materials.

Candidate materials: LOU: Provide all Candidate materials no later than 6 months from the date of the Master Agreement execution date. GLEIF: Review Candidate submission within 3 months of receipt of complete set of materials.

- Accreditation of LEI Issuers Website path: GLEIF > LEI System > GLEIF Accreditation of LEI Issuers Link: https://www.gleif.org/en/lei-system/gleif-accreditation-of-lei-issuers Website - Download Accreditation Manual Website path: GLEIF > LEI System > GLEIF Accreditation of LEI Issuers > Required Documents Link: https://www.gleif.org/en/lei-system/gleif-accreditation-of-lei-issuers/required-documents

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LOU Annual Accreditation Verification Label Attributes Name LOU Annual Accreditation Verification GLEIF’s process of re-verification of the LEI issuing organization's compliance with expected internal controls within its LEI Tag Line operations. GLEIF will request from the LEI issuing organization (also referenced as 'Local Operating Unit' or LOU) certain documentation and evidence of compliance with expected internal controls which need to be in place for an accredited LOU to be operational.

This exercise is based upon the current status of internal controls that were verified as part of the LOU’s initial accreditation and as amended in the event under the accreditation change process.

The annual accreditation verification process is executed on or after the anniversary date of the LOU’s date of accreditation as documented on their accreditation certificate.

Using a template provided by GLEIF, the LOU verifies the status of each processing area as mentioned in the Accreditation Description Checklist. For areas where significant changes have occurred, the LOU documents the nature and extent of the changes and how it/they effected LEI processing. Supporting documentation must be provided as additional information regarding the change(s).

GLEIF reviews this information and assesses the overall impact of any changes noted in the internal controls. GLEIF determines if the changed internal controls still meet the required control standard and advises the LOU as to whether any remediation action is required.

Service Version v 1.1 Availability: 97,7 % (Monday – Sunday 00:00 – 24:00) for Customer Portal and Data Room

Processing time: LOU: - Provide all required materials within 30 LOU business days of GLEIF request to initiate the annual verification process. - In case the provided materials need to be amended, the LOU makes available the requested documentation within 5 LOU Business Days GLEIF: Service Target Review LOU submission within 30 GLEIF business days of receipt of a complete set of materials

Update frequency: - Yearly by the following 3 months after the anniversary date of LOU accreditation. The scope of the LOU Annual Accreditation Verification will be always the last operational year from the anniversary date. - The LOUs having performed at least the LOU Annual Accreditation Verification once and having 9 clean SLA reports (no breaches) in the 13 months before the LOU’s accreditation anniversary date, could be asked to be subjected to the LOU Annual Accreditation Verification with a reduced scope. The decision is to the sole discretion of GLEIF.

Website N/A

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Certification of LEI Mapping Label Attributes Name Certification of LEI Mapping The Certification program ensures that organizations which map the LEI to their own identifiers use reasonable methodologies Tag Line and / or processes to do so accurately. GLEIF’s Certification of LEI Mapping service evaluates the mapping processes and algorithms applied by organizations seeking to link other identification schemes to the LEI.

Certification, and the subsequent publication by GLEIF of publicly available, open source relationship files which match Mapping Partner identifiers against corresponding LEIs, eases the process of gathering, aggregating and reconciling counterparty Description information.

When seeking certification, the mapping partner documents the nature and extent of the mapping methodologies and / or processes. This enables GLEIF to review the processes and procedures, validate sample data from the mapping partner and determine if the sample data meets or exceeds GLEIF’s pre-determined accuracy and quality criteria. In cases where it does, GLEIF certification is confirmed.

Service Version v 1.0 Availability: GLEIF Website target = 99.9% Service Target Processing time: 30 Business Days after the decision to proceed with the Mapping Partner certification" Website path: GLEIF > LEI Data > LEI Mapping Website Link: https://www.gleif.org/en/lei-data/lei-mapping/gleif-certification-process

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Re-Certification of LEI Mapping Label Attributes Name Re-Certification of LEI Mapping Tag Line Re-certification of LEI Mapping accuracy and confirmation of relevant data sample matching algorithm Annually the mapping partners update GLEIF’s understanding of the current status of the mapping algorithms that were verified as part of the initial certification.

For areas where significant changes have occurred, the mapping partners document the nature and extent of the changes and how they affected the mapping processing. Supporting documentation must be provided as additional information regarding Description the change(s) upon GLEIF’s request.

GLEIF and the mapping partners review the information and assess the overall impact of any changes noted in the mapping algorithm. GLEIF and the mapping partners determine if the changed mapping algorithm still meets the required standard and decide as to whether any remediation action is required.

Service Version v 1.0 Processing time: - GLEIF: 30 business days Service Target Update frequency: Yearly on anniversary date of mapping partner certification Website N/A

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Trigger LEI Management Transfer Label Attributes Name Trigger LEI Management Transfer Trigger the porting of all LEIs and legal entity reference data from one LEI issuing organization (also referenced as Local Operating Tag Line Unit or LOU) to another LOU or GLEIF in certain cases. GLEIF triggers a transfer of the management authority for one or more LEIs from the LOU when the LOU is either unable or Description unauthorized to provide service, or at the expiry of the Master Agreement.

In the case that a legal entity triggers the transfer of its own LEI, GLEIF and this service are not involved. Service Version v 1.0 Completeness: - No LEIs are left without any operating managing LOU for more than 48 hours during GLEIF business days. Service Target - In case of force majeure, GLEIF shall trigger this process within 48 hours during GLEIF business days, given the impacted LOU stops LEI file daily upload and does not provide business as usual confirmation. Website N/A

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LOU Communications Portal Label Attributes Name LOU Communications Portal A central web based communication portal for all communications between GLEIF and the LEI issuing organizations (also Tag Line referenced as 'Local Operating Units' or LOUs). This service provides a central location for accessing LOU-Only information where LOUs can share information and experience regarding LEI services. It also provides the master source for all the information related to the LOUs. It also provides the master source for all the information related to the LOUs. Description The functionalities provided within this service are: a shared calendar for all LOUs, a repository of information, a common platform to raise questions / request feedback, and a web interface for the LOUs' Service Level Agreement (SLA) reporting. Service Version v 2.0 Availability: 97,7 % (Monday – Sunday 00:00 – 24:00). Processing time: GLEIF: - Resolving queries raised by a LOU within two GLEIF Business Days. Service Target - To register an account within one GLEIF Business day. - To provide electronic LOU invoices, 10 GLEIF Business Days after receipt of usage attestation.

LOU: - To provide LEI Usage Attestation by the 5th LOU Business day after each quarter-end.

Website N/A

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