IDPA DP4400 Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

DELL EMC INTEGRATED DATA

PROTECTION APPLIANCE (IDPA) DP4400 FAQ

This document provides guidance on frequently asked questions for Dell EMC's Integrated Data Protection Appliance. Table of Contents

What’s Integrated Data Protection Appliance? ...... 2 IDPA DP4400 Cloud capabilities...... 3 IDPA DP4400 grow in place CAPACITY ...... 4 General ...... 5 Positioning and Competition ...... 6 DEDUPLICATION ...... 7 Management ...... 7 Replication ...... 8 Professional Services ...... 8 FUTURE-PROOF Loyalty Program: ...... 9 Education ...... 9 Documentation ...... 9

WHAT’S INTEGRATED DATA PROTECTION APPLIANCE?

Question: What are the latest additions to the Dell EMC Integrated Data Protection Appliance portfolio? The Dell EMC Integrated Data Protection Appliance (IDPA) DP4400 is the latest addition to the Dell EMC IDPA portfolio. The IDPA DP4400 is a converged data protection appliance purpose-built from the ground up for mid-sized customers and their unique requirements. It is also ideally suited for remote/branch offices and department specific needs of larger enterprises. The IDPA DP4400 is easier to deploy, manage, and grow, provides enterprise-class performance in a 2U form factor, and is natively cloud enabled with support for long-term retention to the cloud and cloud disaster recovery. In addition, the IDPA DP4400 enables simpler data protection management from a single interface with the IDPA System Manager, making performance of data protection tasks, as well as monitoring and reporting, easier. In short, the Dell EMC IDPA DP4400 provides Simply Powerful data protection at lowest cost-to-protect: • Simple

o Management: Simplified management via modern HTML-5 UI, integration with VMware native tools as well as SQL Management Studio, and Oracle RMAN

o Deployment & Upgrade: Small, 2U form factor, customer installable and upgradable o Grow-in-place and to the Cloud: Grow from 24 TB to 96 TB without any additional hardware to purchase, configure or install, all-inclusive pricing • Powerful

o Comprehensive Coverage: Combines protection storage, servers and software, search, and analytics for enterprise- class protection across the largest application ecosystem

o High Performance: Delivers 55:1 average deduplication rate, powered by Dell PowerEdge 14G Server and NVMe flash – for instant access & restore. Shortens backups by up to 2x, plus delivers 7x more backup streams and uses up to 98% less bandwidth

o Cloud Ready: Comes native add-on capabilities for efficient long-term retention to cloud and cloud disaster recovery with orchestration (cloud disaster recovery is to Amazon Web Services). • At Lowest Cost to Protect

o Lowest Cost-to-Protect: Costs up to 80% less to protect, protects up to 4x more data with one 2U appliance, delivers up to 2X shorter backups and 20% more capacity in 2U form factor,

o Guaranteed: Dell EMC Future-Proof Loyalty Program provides a 3-year Satisfaction Guarantee for the IDPA DP4400. In addition, all IDPA appliances also come with an up to 55:1 Data Protection Deduplication Guarantee.

Question: What are the key ordering and availability dates? The new IDPA DP4400 will appear in MyQuotes for ordering on June 22nd, the same day as GA. External content will be updated and made available at the time of the external launch - July 11, 2018).

Question: Who can sell the IDPA DP4400? The IDPA DP4400 is available through MyQuotes to all legacy EMC sales people and channel partners. The IDPA DP4400 will also be available on DSA on 6/26/18.

Question: What are the key differences of the IDPA DP4400 versus the current IDPA models? Current IDPA models are full rack products. The new IDPA DP4400 delivers the same enterprise-class data protection as the other IDPA models, but in a smaller 2U form factor that is installed into a customer’s own rack. In addition, the IDPA DP4400 is customer installable and upgradable with capacity that can grow in place from 24 TB to 96 TB with no additional hardware to purchase, install or configure. Similar to the other IDPA models, the DP4400 comes with Cloud Tier add-on capability for long-term retention to the cloud and is also the first IDPA model to also provide native Cloud Disaster Recovery add-on capability for disaster recovery to Amazon Web Services. These new capabilities, along with the new IDPA System Manager for simpler system management, make the DP4400 ideal for mid-size organizations, as well as the remote/branch offices and stand-alone departments of larger enterprises.

1 Total capacity on active tier only 2 Total capacity with cloud tier for long-term retention 3 Logical capacity based on 10x to 50x deduplication

IDPA DP4400 CLOUD CAPABILITIES

Question: What are benefits of the IDPA DP4400’s Cloud enablement capabilities? IDPA DP4400 supports: • Cloud Tier for long-term retention to the Cloud (Public, Private or Hybrid Clouds) • Cloud Disaster Recovery (to Amazon Web Services) – NEW native capability introduced with IDPA DP4400

Question: What are the Cloud Tier capabilities of the IDPA DP4400? The IDPA DP4400 enables mid-sized organizations to more easily and cost effectively take advantage of the Dell EMC data protection’s cloud tier capabilities to extend data protection to the cloud for long-term retention. Cloud Tier is an add-on capability (purchased on a per TB basis) that is natively integrated to the IDPA DP4400. Using Cloud Tier, the IDPA DP4400 can send and manage two times its maximum usable capacity (i.e. 192 TB) to a public, private or hybrid cloud for long-term retention (customers still have to pay a cloud vendor for storage costs). The data is deduplicated before sending to the cloud for most cost efficient storage and bandwidth utilization. And, there is no need to purchase or install a separate cloud gateway or virtual appliance, which means that customers do not have to worry about any additional physical footprint or management overhead.

A single IDPA DP4400 can manage up to 14.4 PB of logical capacity (based on 96 TB usable capacity and 50:1 deduplication ratio) with long-term retention to the Cloud (Please note that even if a customer has not purchased the full 96 TB in a DP4400, they can still manage the full 2X usable capacity of the appliance, 192 TB, in the Cloud via Cloud Tier). The highlights of Cloud Tier for the IDPA DP4400 are: • Native cloud-tiering: Add on capability for automated tiering directly from the IDPA DP4400 to a public, private or hybrid cloud for long-term retention • Large capacity: Manage up to 14.4 PB of logical capacity (based on 96 TB usable capacity and 50:1 deduplication ratio) with long-term retention to the Cloud • Lower TCO: Data sent to the cloud is already deduplicated to reduce cloud storage footprint and network bandwidth usage • API extensible • Data security: Data is encrypted before tiering to the cloud • Flexible cloud protection: Supports a variety of public and private clouds including Virtustream Storage Cloud and Dell EMC Elastic Cloud Storage (ECS)

Question: What Cloud Disaster Recovery capabilities does the IDPA DP4400 support? The IDPA DP4400 enables mid-size organizations to utilize the public cloud for disaster recovery. Available as an add-on capability (priced on a per TB basis), Cloud Disaster Recovery enables customers to copy backed-up VMs from their on-premises IDPA environments to the public Amazon Web Services (AWS) cloud. It enables orchestrated DR testing in preparation for potential disaster, orchestrated failover to cloud in the event of a disaster and failback of cloud workloads following a disaster (all with just a few clicks). In addition, Rapid Recovery can be enabled for selected VMs to be recovered in minutes, significantly reducing the RTO. Extension of existing data protection from the customers’ premises to the cloud provides a familiar user experience with minimal education and training. In addition, Cloud Disaster Recovery needs a minimal cloud footprint. Limited storage is required during ongoing protection, and minimal compute is required in case of test or recovery. • 3 clicks to failover • 2 clicks to recover • Rapid recovery within minutes • Minimize costs with storage to AWS S3 and no compute until a failover event or DR testing

Question: Where can I find more information on Cloud Disaster Recovery? Please refer to Cloud DR section on Inside Dell.

IDPA DP4400 GROW IN PLACE CAPACITY

Question: How does the IDPA DP4400 grow in place and what is its maximum capacity? The IDPA DP4400 can be purchased with a minimum of 24 TB usable capacity and can grow-in-place up to 96 TB usable capacity with no additional hardware to purchase, install or configure. Additional capacity upgrades of 12 TB each can be added directly by customers by simply purchasing license keys.

Question: Can the IDPA DP4400 scale out? The IDPA DP4400 has been designed from the ground up to provide in place capacity increases rather than a scale-out experience. We are confident that a grow-in-place architecture best meets the simplicity, space, and budget requirements of mid-sized organizations.

Question: What are the advantages offered by IDPA DP4400’s grow-in-place architecture? The IDPA DP4400’s grow-in-place architecture provides simplicity to customers. Purchase and enter a license key and you get additional capacity. No need to open up the appliance or purchase/install any new hardware components. And, just as importantly, no downtime.

GENERAL

Question: Which applications are supported by the IDPA DP4400? The IDPA DP4400 provides support for physical and virtual environments (VMware and Hyper-V) as well as support for the largest application and database ecosystem, including leading application and database vendors, such as Microsoft, Oracle, IBM, SAP, and Sybase, as well as newer, next-generation products such as Mongo DB. Question: What are some of the network and capacity efficiencies provided by IDPA DP4400? The IDPA DP4400 provides up to 20% more capacity in a 2U form factor than Rubrik. In addition, by only transferring deduplicated data over a customer’s network, the IDPA DP4400 eliminates up to 98% of the bandwidth required compared to standard backup methods. These advantages, along with its grow-in place capacity make IDPA DP4400 ideal for mid-size organizations, as well as remote/branch offices and standalone departments of larger enterprises.

Question: Does the IDPA DP4400 include any promotional offers? A number of promotional offers will be provided at general availability (GA or when product is made available in MyQuotes) of IDPA DP4400. Offers available through Q4 FY19. • 5TB of Cloud Tier licensing is included if selected during initial purchase. The customer will have the option to add additional CT licensing at regular prices. • 5TB of Cloud Disaster Recovery licensing, if selected during initial purchase. The customer will have the option to add additional CT licensing at regular prices. • 5 VM licenses for a 1 year subscription to RecoverPoint for VMs software will be included at the time of purchase.

Question: How is the IDPA DP4400 priced and configured? We have tried to make it as easy as possible for customers to purchase IDPA DP4400. Customers can start small and grow as their environment and needs expand. The IDPA DP4400 is available starting at 24TB capacity (which can be increased at 12 TB increments) and is priced at a level attractive to mid-sized organizations. The same flexibility is also provided for cloud extension. Licensing for both the Cloud Tier for long-term retention and Cloud Disaster Recovery can be purchased at 1 TB increments. In summary, customers get peace of mind that they are purchasing just the right amount of data protection that suits their current needs and can cost-effectively expand (both the capacity of the IDPA DP4400 as well as expand to the Cloud) as those needs grow with minimal additional effort.

Question: What are the major features of the Integrated Data Protection Appliance DP4400? The IDPA DP4400 offers complete data protection in a single appliance: protection storage and server, protection software, IDPA System Manager, search, reporting and analytics, advanced application integration, and add on capabilities for cloud tier to public and private clouds and cloud disaster recovery (Cloud DR) to Amazon Web Services (AWS). Cloud Tier and Cloud Disaster Recovery require purchasing of licenses from Dell EMC as well as purchasing of storage from the cloud vendor used.

Question: Can the IDPA DP4400 be deployed into a customer’s own rack? The IDPA DP4400 is a 2U appliance and is designed to be deployed into a customer’s own rack. Unlike other IDPA appliances, the DP4400 does not come with its own rack.

Question: Can I get the IDPA DP4400 in a TLA? The IDPA DP4400 base 24TB model is not available for sale under a TLA. It has all-in-one appliance pricing that must be sold per normal pricing and discounts. Additional 12TB capacity packs can be included in a TLA.

Question: My customer has a TLA. Can I add the IDPA DP4400 to it? Yes. The 24TB base unit must be purchased business as usual and the 12TB capacity packs can be added to the TLA. Question: Can I use existing DP Suite or IDPA bundle software in the TLA to apply towards to the DP4400?

No. the DP4400 requires a separate software title in the TLA. You could add the new title via an addendum and substitute to it depending on the terms of the TLA. Please work with your Software Manager to determine the best method to include the new title in the TLA.

Question: My customer has a VMware TLA. Can they use it with the IDPA DP4400? No, customers cannot use their VMware TLA’s with the IDPA DP4400.

Question: Can customers run their VMware workloads on the IDPA DP4400 separately? No. VMware is internal to the IDPA DP4400 and is used only for running IDPA components.

Question: Can I use the servers inside IDPA to run as IRS validation servers? No. The DP4400, like all other IDPA models, is a closed appliance.

Question: Can I use tape with the IDPA DP4400? The IDPA DP4400 offers Cloud Tier for Long-term Retention instead of supporting tape or virtual tape libraries (VTL) as a target. For customers who absolutely need to use tape, continue to position NetWorker with Data Domain.

Question: How is the IDPA DP4400 made to be secure? The IDPA DP4400 uses inline encryption to provide a fast and secure solution that ensures user data never resides in a vulnerable, unencrypted state on the disk subsystem. Encryption is available both in flight and at rest.

POSITIONING AND COMPETITION

Question: How does this product fit in Dell EMC Data Protection portfolio? The IDPA DP4400 is a member of a line of integrated appliances within the Data Protection family. IDPAs provide tremendous value to our customers especially through their operational simplicity, both deployment and management, largest application ecosystem, extensive reporting and analytics, and Cloud Tier and Cloud Disaster Recovery capabilities. Question: Who are the target customers? The IDPA DP4400 was purpose-built and right-sized for the needs of mid-size organizations, as well as remote/branch offices and standalone departments of larger enterprises. It simplifies data protection with a factory-integrated single-vendor solution that is easy to deploy and manage. As opposed to building a solution by purchasing individual components, these customers are interested in purchasing pre-built systems that speed up deployments and simplify operations without compromising on performance.

Decision makers for the purchase of the DP4400 are typically higher-level individuals (Infrastructure Director/VP, CIO, Director/VP of IT) who value easy and fast ordering, deployment and support from a single vendor. With Dell EMC’s number one data protection technology built in, the IDPA DP4400 provides buyers looking to avoid complex on-site assembly with enterprise level protection that is simple, powerful and at a low cost to protect.

Question: What are the key deployment benefits for the customer? The IDPA DP4400 arrives fully integrated so that it can be deployed faster than traditional multi-component data protection solutions. A significant portion of the configuration work is already completed before it arrives from the Dell EMC factory. This dramatically shortens the time to protection. The IDPA DP4400 covers a broad range of workloads that might be running in physical or virtual environments. This enables customers to standardize on a single data protection solution for all their needs. Combined with search, monitoring, and analytics, the IDPA DP4400 presents a complete data protection solution that is simple to manage and monitor. Finally, native Cloud Tier and Cloud Disaster Recovery, along with replication to the cloud, simplify extension into the cloud.

Question: Who is the key competitor for the IDPA DP4400? Rubrik, Cohesity and Veritas appliances are the primary competition for the IDPA DP4400. The IDPA also competes with vendors that target smaller segments, including UniTrends and Barracuda. Please refer to Competitive Intelligence content found on the IDPA DP4400 Inside Dell page for more information on how to sell against these competitors.

Question: What is the benefit to Dell EMC Sales Teams in selling the IDPA DP4400? IDPA levels the playing field with competitors who have typically oversold simplicity (while underselling performance and efficiency) as their key feature. The IDPA DP4400 delivers on simplicity and grow-in-place, while also delivering enterprise- class data protection capabilities. Additionally, integrated solutions generally have a shorter sales cycle.

DEDUPLICATION

Question: Does the IDPA DP4400 deliver efficient deduplication? The IDPA DP4400 comes with the same industry leading deduplication technology utilized by Dell EMC Data Domain. It uses variable-length segmentation to break up data streams for optimal deduplication rates. Specifically, as an IDPA DP4400 system ingests data, it intelligently breaks up the stream based on the natural structure of the data. Then, the system will determine if each segment is unique before compressing and storing it. By doing this, the system usually finds the same logical segment break points that it found previously, which results in identifying more duplicate segments enabling higher deduplication ratios. In comparison, vendors who use fixed length deduplication are less likely to find duplicate segments as their segmentation is based on a predetermined size. Some vendors will even try to trick you and call it “variable” when, for them, it really means you can select which “fixed” length value you want to use. The IDPA DP4400 employs variable-length, inline deduplication to minimize disk requirements and ensure data lands on disk already deduplicated. This reduces backup and archive storage requirements by an average rate of 55:1. In fact, IDPA comes with an up to 55:1 Data Protection Deduplication Guarantee as part of the Dell EMC Future-Proof Loyalty Program. With Dell EMC’s industry-leading deduplication, months of retention on disk is possible using the same number of “floor tiles” that had traditionally provided only a couple of days of disk staging.

MANAGEMENT

Question: What is the IDPA System Manager and what does it do? The easy-to-use IDPA System Manager addresses the needs of modern infrastructures by simplifying backups and automating day-to-day tasks. The clean, intuitive interface of the IDPA System Manager follows the common look-and-feel of Dell Clarity guidelines, and is customizable to provide a comprehensive view of data protection infrastructure—all from a single dashboard. The customizable dashboard combines search and monitoring, as well as comprehensive current state, predictive and prescriptive analytics, in a single place for easy management and monitoring of the IDPA DP4400. Users of the IDPA System Manager are enabled with centralized views of job activity, health and capacity. Plus, they gain control with basic policy management for creating policies and monitoring critical IDPA KPIs, as well as basic reporting integration for viewing pre- configured IDPA reports. In addition, users can launch into advanced UIs for search, recovery and troubleshooting operations.

Question: Does the IDPA System Manager provide role-based access from its management console? Yes.

Question: How do I manage multiple IDPA DP4400 systems? You can access and manage multiple IDPA DP4400 systems by utilizing the Dell EMC Data Protection Central, free software available to all Dell EMC customers.

Question: Can I use both Data Protection Central (DPC) and System Manager? DPC is the management interface used when managing multiple IDPA systems. Customers can also use DPC to manage a single IDPA DP4400 if they wish instead of the IDPA System Manager. The choice of which interface to use for a single IDPA DP4400 is up to the customer.

Question: What kind of reporting capabilities does the IDPA DP4400 have? The IDPA System Manager enables reports on backup environments with just a single click. Users can: • Select from pre-built reports, with customizable timeframes • Run, view, and print reports right from the system manager interface

Question: What is the value of integrated search for IDPA DP4400 users? IDPA System Manager’s search function enables users to quickly find backups utilizing intuitive, Google-like search criteria. A simple interface enables users to search backup data across on and off-premises protected data, and then restore the data or download the search results. Scheduled collection activities are used to gather and index the metadata, backups, and files. This brings users of the IDPA DP4400 greater insight and control over their environments.

REPLICATION

Question: Does RecoverPoint for Virtual Machines work with the IDPA DP4400? Yes. RecoverPoint for Virtual Machines (RP4VMs) is a hypervisor-based data protection software tool that is storage agnostic and provides replication and recovery for VMware VMs with VM level granularity. RP4VMs protects VMs with its built-in automated provisioning and orchestration capabilities for Disaster and Operational recovery and is fully integrated with VMware vCenter through a plug-in. It provides local and remote replication over any distance with sync or async replication and enables any-point-in-time recovery. The IDPA DP4400 comes with an RP4VM starter pack that supports 5 VMs and a 1-year subscription – through Q4 FY19. Customers have options to add/extend additional licensing by socket or subscription at regular prices via the Data Protection Suite path. Question: Can I replicate to other IDPA DP4400 systems?

Yes, one IDPA can be replicated to another IDPA system.

Question: Can I cross-replicate to other IDPA? Yes, we support multiple replication topologies.

PROFESSIONAL SERVICES

Question: What deployment services are offered for data protection platforms? The ProDeploy Suite will be offered. ProDeploy Plus is the recommended deployment offering with In-region project management, onsite installation & configuration, 30-day post-deployment configuration assistance, and Education Services training credits. Please refer to the Service Offering Index (SOI) for all data protection Professional Services Offerings: “Service Offering Index”

Question: What post deployment services are offered for data protection platforms? Residency services are offered that provide technology experts to help optimize configurations, processes, and procedures, as well as provide knowledge sharing with your IT staff. Please refer to the Service Offering Index (SOI) for data protection Professional Services Offerings.

Question: Question: What support services are offered for data protection platforms? Answer: The ProSupport Suite will be offered. ProSupport Plus is the recommended support offering with a designated Technology Service Manager, access to senior ProSupport. Plus engineers, on-demand reporting , and predictive issue prevention.

Question: Are Professional Services required?

Professional services are OPTIONAL with the IDPA DP4400.

FUTURE-PROOF LOYALTY PROGRAM:

Question: What is Dell EMC Future-Proof Loyalty Program and how does it apply to IDPA? The Future-Proof Loyalty Program is Dell EMC’s customer program designed to provide investment protection with a set of world class technology capabilities and programs that enable Dell EMC’s Storage and Data Protection products, to provide value for the entire lifetime of our customer’s applications. It is different because it is available to customers at no additional cost either in terms of higher maintenance price or higher product price. The program applies only to Dell EMC Storage and Data Protection products in the Terms and Conditions. For the IDPA DP4400, it consists of 4 program offers, specifically: • 3 Year Satisfaction Guarantee • Up to 55:1 Data Protection Deduplication Guarantee • Hardware Investment Protection • Clear Price Framework for Storage Appliances

NOTE TO SALES: To receive these benefits (of the Up To 55:1 Data Protection Deduplication Guarantee) Customer must maintain, and remain current on payment for, a Dell EMC ProSupport, ProSupport Plus or ProSupport with the Mission Critical Option maintenance agreement for the Product with no gaps in coverage. A claim must be reported in writing prior to the expiration of the Guarantee Period. At the time of a claim filing, the Product must be running a then-currently supported version of the applicable operating system and firmware. Program benefits are not transferrable to another end-user customer. Customer may only make one claim per Product during the Guarantee Period. The Guarantee applies to purchases of new Products and is not eligible for previously purchased products. Details regarding remedies can be found in the associated “Dell EMC Data Protection Deduplication Guarantee Terms and Conditions” document. This asset, along with Data Protection-specific and Future-Proof Loyalty Program information in general, can be found at the Dell EMC Data Protection Deduplication Guarantee landing page at InsideDell.

Question: Are there any specific configuration guidelines for Dell EMC Data Protection to receive this benefit? Please see the Terms and Conditions document the Dell EMC Data Protection Deduplication Guarantee landing page at InsideDell for your region for more details.

Question: Where can I learn more about the Up to 55:1 Data Protection Deduplication Guarantee? Internal employees can go to the Inside Dell landing page: https://inside.dell.com/docs/DOC-325962 Contact [email protected] with any questions on the program or to email the signed agreement.

EDUCATION

Question: What training is available for Dell EMC employees and customers regarding the IDPA? Several training courses are available from Education Services from the SABA site.

DOCUMENTATION

Question: What documentation is available for Dell EMC employees, partners and customers regarding the IDPA? Several documents are available for download from the Knowledge Center (use IE) web portal.

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