Fuel Poverty Help Guide A practical guide to help AMs, MPs, local authority councillors and advice workers answer queries on energy bills, heating, home insulation and energy efficiency. 1 NEA Cymru Temple of Peace Cathays Park Cardiff CF10 3AP Tel: 029 2064 4520 Email:
[email protected] Website: www.nea.org.uk NEA is an independent charity, Registration Number: 290511, Company limited by guarantee. Registered in England and Wales Number: 1853927. Copyright NEA September 2012. Contents Introduction and Background Foreword 2 The Causes and Symptoms of Fuel Poverty 3 Practical Solutions 3 Section 1 – Paying for Energy Action 4 Contacting the energy supplier 4 Customers in difficulty 4 Explore other payment options 5 Table 1 – Payment options for energy consumers 6 Home Heat Helpline 8 Special circumstances 8 Section 2 – Maximising Income Action 9 Flowchart 1 – Can I get a grant or loan from the government to help me with my fuel costs? 10 Flowchart 2 – Am I entitled to a Winter Fuel Payment or Cold Weather Payment? 11 Budgeting Loans 12 Crisis Loans 12 Community Care Grants 12 Other sources of financial assistance 13 Cold Weather Payments 13 Winter Fuel Payments 14 Warm Home Discount 14 Section 3 – Warmer Homes Advice 16 Energy efficiency advice centres 16 Practical help 16 Carbon Emissions Reduction Target (CERT) 17 Nest 18 Arbed 19 Section 4 – Switching Supplier Action 20 Comparing prices 20 The process of switching 21 Appendices and Contact Pages Appendix A – Getting legal help 22 Appendix B – Elderly, disabled or chronically sick customers 23 Appendix C – Health and safety 24 Appendix D – Complaints and enquiries 25 Appendix E – Contact pages 26 1 Introduction and Background Foreword Fuel poverty is now estimated to affect over 400,000 households in Wales – more than 1 in 3 households - with vulnerable householders often the most likely to be affected.