Training Coordinator Job Description Direct Report Relationship: Vice President, Training & Customer Service Location: Scottsdale, Arizona FLSA Status: Exempt

Equal Opportunity Employer M/F/D/V

TRAINING COORDINATOR POSITION SUMMARY Help maximize the efforts and effectiveness of the Kahala Training Team by managing franchisee training registration, identifying gaps and efficiencies in processes, developing resources and providing training support. This position supports all of the Quick Service Restaurant (QSR) brands under the Kahala Brands umbrella (e.g., Cold Stone Creamery, Blimpie, TacoTime, Planet Smoothie, Pinkberry, etc.).

TRAINING COORDINATOR KEY RESPONSIBILITIES  Oversee all training registrations, communicating regularly with franchisees, training stores, field and office team  Maintain training records  Proctor monthly ServSafe exams  Provide team support (e.g., room set up, scheduling, formatting PowerPoints) for the successful execution of classroom training and other training efforts  Ensure training stores have the information and resources needed to successfully train franchisees  Process training store payments  Work with our print vendor to maintain and order all brand resources  Manage content on franchisee portal  Continuously provide innovative training solutions (e.g., quizzes, handouts, best practices, apps, etc.)  Support team in executing company-wide events

TRAINING COORDINATOR PERSONAL ATTRIBUTES  Optimistic, enthusiastic and service-minded (to model values of the hospitality industry)  Strong organizational skills with the ability to handle multiple assignments and work in fast-paced, deadline driven environment  Ability to adapt to changing responsibilities and assignments  Detail-oriented and able to work independently, as well as part of a team  Demonstrated desire for continuous learning and improvement

TRAINING COORDINATOR KNOWLEDGE / SKILLS  One or more years’ experience in a similar role or situation drawing from similar skills  Strong verbal and written communication skills  MS Office proficiency (Word, Excel, PowerPoint, Publisher)  Experience with Sharepoint  Experience with GoToMeeting webinar platform  Familiarity with various training methods and techniques (and for different audiences)  Experience in the Hospitality industry (restaurants, especially)