Frequently Asked Questions Version .82 (12/01/17) Logins and Passwords I am not able to access my Apple Volume Purchase Program (VPP) login? Contact us at
[email protected] for assistance. I need to update my Sprint C3 Ignite iPad Administrator / Coordinator? Contact us at
[email protected] for assistance. How do I change my Volume Purchase Program/Apple ID password? ● Go to: https://appleid.apple.com/ ● Log in with your ADLA VPP username/password. ● Locate Security Password on the left side of the screen and select Change Password. ● Enter the temporary/current password and enter your new password [must include 8 or more characters with a letter and number] ● Confirm the new password and select Change Password. NOTE: Temporary passwords issued by Sprint team should be updated within 45 days of issue. Why do I need a credit card even though I am only using free Apps? Apple requires the use of a credit card as a security tool to validate the administrator of the account, has appropriate abilities and finally to verify the profile being utilized is a legitimate account. No charges will be billed onto a credit card without authorization of the administrator. Can I use an iTunes or Apple Gift Card to purchase my apps? No, an iTunes gift card is not considered a valid form of payment for use on the VPP website. Why should the administrator or manager of the iPads need to have a generic email address? We recommend a universal generic email address such as C3Admin@[school domain] or C3Ignite@schooldomain so that AirWatch and Apple ASM can still be accessible by either the primary user, the backup/secondary user or in the case that the current administrator is no longer at a particular school, there will still be accessibility to the AirWatch and VPP portals.