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The City of Jacksonville Page 1 of 51 Animal Control SOP Animal Control Standard 14.1 Operating Procedures Reference Standard(s): Date Approved Effective Date 10/03/2018 10/03/2018 Reviewed by: Captain Jason Price Approved by: Andrew Hawkes Chief of Police TABLE OF CONTENTS 1. Purpose………………………………………………………………………….Pg 4 2. Assignment of the Manual…………………………..………………….Pg 4 3. Mission Statement………………………………………..…………………Pg 4 4. Goals and Objectives………………………………..……………………. Pg 5 5. Position……………………………………………………..…………………….Pg 5 6. Code of Conduct………………………………………..…………………….Pg 5 7. Dress Code……………………………………………………………………….Pg 6 8. Animal Services and Departmental Responsibilities………….Pg 6 9. Other Governmental Agency Responsibilities…………………..Pg 7 10. Securing the Facility………………………………………………………….Pg 8 11. Vehicles…………………………………………………………………………….Pg 8 12. Reports……………………………………………………………………………..Pg 10 A. Bite or injury Cases B. Any incident involving a dangerous dog declaration C. Most cruelty cases D. Stolen department property E. Damage to City of Jacksonville property 13. Cleaning, Feeding, Washing Kennels………………………………..Pg 11 14. Bite Incidents……………………………………………………………………Pg 11 Quarantine Operational Procedures………………………….......……..Pg 12 Daily handling of animals………………………………………….......………Pg 13 15. Reporting Positive Rabies Incidents……………………….………….Pg 16 16. Operations…………………………………………………………….………….Pg 17 First Offenders of a non-dangerous nature A. Non-Dangerous B. First Offense C. Citizen refuses to show ID Considerations contact with owners 1st offense…………......……Pg 18 A. Warning Notices The City of Jacksonville Animal Page 2 of 51 Animal Control SOP Control Standard Operating 01.11 Procedures Reference Standard(s): Date Approved Effective Date Reviewed by: Approved by: Captain Jason Price Andrew Hawkes Chief of Police B. Citations Animal Rescue…………………………………………………………………Pg 19 Complaints……………………………………………………………………...Pg 19 Emergency Call Outs………………………………………………………..Pg 20 Dead Animals…………………………………………………………………..Pg 20 Licensing of Dogs and Cats……………………………………………….Pg 20 Vaccination Tag and Collar for Dogs…………………………………Pg 22 17. Field Procedures/Responses……………..……………………….Pg 22 Failure to License……………………………………………………………..Pg 22 Animals running at large………………………………………………….Pg 23 Dogs Barking…………………………………………………………………...Pg 23 Recording dog bites………………………………………………………….Pg 24 Inadequate/Inhumane Conditions……………………………………Pg 25 Injured Animals………………………………………………………………..Pg 27 Hot Pursuit……………………………………………………………………….Pg 28 Impounding Animals………………………………………………………..Pg 28 Lost and found…………………………………………………………………Pg 29 Kennels and Pet Carriers………………………………………………….Pg 29 18. Equipment……………………..………………………………………….Pg 29 19. Euthanasia………………………..……………………………………….Pg 29 Euthanasia Procedures…………………………………………………….Pg 33 Animal Hold Times Prior to Euthanasia Eligibility..........…..Pg 37 Record Keeping Requirements…………………………………………Pg 37 20. Exposure to Animal Diseases and Zoonosis……..…………Pg 39 A. Zoonotic Diseases B. Direct Contact Diseases………………………………………..Pg 40 1. Ringworm 2. Demodectic Mange 3. Sarcoptic Mange 4. Cat Head Mange C. Direct Contact with Body Excretions…………………….Pg 41 The City of Jacksonville Animal Page 3 of 51 Animal Control SOP Control Standard Operating 01.11 Procedures Reference Standard(s): Date Approved Effective Date Reviewed by: Approved by: Captain Jason Price Andrew Hawkes Chief of Police 1. Leptospirosis 2. Brucellosis 3. Roundworm 4. Salmonellosis 5. Hookworm and Whipworm D. Bite and Scratch Diseases…………………………………………..Pg 43 1. Rabies 2. Cat Scratch Fever 3. Tetanus 4. Insect Bites 5. Tick Infestation 6. Flea Infestation 7. Flies and Mosquitoes E. Respiratory Diseases-Those diseases that can be communicated by breathing the casual agent………………………………………………………………..Pg 45 1. Crytococcoses 2. Psittacosis 3. Histoplasmosis 4. Listeriosis 5. Blastomycosis 6. Coccidioidomycosis 7. Toxoplasmosis F. Ingestion……………………………………………………………………..Pg 47 1. Actinomycosis 2. Tularemia 3. Trichinosis 4. Botulism 5. Anthrax 6. Distemper 7. Infectious Hepatitis The City of Jacksonville Animal Page 4 of 51 Animal Control SOP Control Standard Operating 01.11 Procedures Reference Standard(s): Date Approved Effective Date Reviewed by: Approved by: Captain Jason Price Andrew Hawkes Chief of Police 8. Leptospirosis 9. Convulsions 10. Poisons I. Purpose 1.01 This manual is a publication of the Jacksonville Police Department. It is issued with the authority of the Chief of Police and contains policies, procedures, rules, and regulations for department members assigned to Jacksonville Animal Control. Revisions, supplements, and page changes will be issued as necessary. 1.02 It will be the responsibility of every employee assigned to the unit to have knowledge of and abide by all of the policies, procedures, rules, and regulations contained in this manual. All personnel assisting with Animal Control duties will be provided with a copy of this manual. Revisions, supplements, and page changes will be distributed to each person who possesses a manual. 1.03 These procedures shall ensure that animals are handled in a humane manner at all times. They shall not be subjected to physical force other than as may be required in restraining the animal for safety of humans and/or animals. 2. Assignment of the Manual 2.01 All personnel assigned to Animal Control will be provided with a copy of this manual. A. Each recipient will provide certification that they have read and understand the policies and procedures set forth in this manual. B. Revisions, supplements, and page changes will be distributed to each person who possesses a manual. C. Loss of the manual or any of its parts will immediately be reported to the Animal Control Supervisor. 3. Mission Statement The City of Jacksonville Animal Page 5 of 51 Animal Control SOP Control Standard Operating 01.11 Procedures Reference Standard(s): Date Approved Effective Date Reviewed by: Approved by: Captain Jason Price Andrew Hawkes Chief of Police 3.01 Jacksonville Animal Control promotes and protects the welfare of our citizens and animals. Our goal is to promote responsible pet ownership and to prevent the spread of animal borne diseases. In addition, we will provide services, care, registration, animal control and public safety for our community. We strive to promote adoptions of healthy, non-aggressive animals to the public, while providing temporary shelter for stray, unwanted or homeless animals. 3.02 To provide responsive, efficient, and high quality services that preserves and protects citizen and animal welfare. 4. Goals and Objectives 4.01 1. To educate the public in public safety and humane issues regarding animals. 2. To enforce the City ordinances and State statutes pertaining to animals. 3. To assist the public in resolving animal issues. 4. To protect the safety and welfare of the citizens and animals of this community. 5. To prevent the spread of animal illnesses and other zoonotic diseases.4.01 5. Position 5.01 Our mission is achieved through shared values including professionalism, responsibility, commitment, integrity, accountability, and community partnerships. 5.02 Our success is directly related to the dedication, involvement, and support of every individual and organization associated with Jacksonville Animal Control Services. 6. Code of Conduct 6.01 Animal Control Officer is a professional career. It is your duty to represent both the Department and the City by maintaining professional appearance and conduct at all times. 6.02 Humane treatment of animals is demanded at all times. Intentional animal abuse will not be tolerated. The City of Jacksonville Animal Page 6 of 51 Animal Control SOP Control Standard Operating 01.11 Procedures Reference Standard(s): Date Approved Effective Date Reviewed by: Approved by: Captain Jason Price Andrew Hawkes Chief of Police 6.03 Sick, injured, and distressed animals are the responsibility of the Animal Control Officer. 6.04 The Animal Control Officer is to provide courteous, efficient, and friendly service to all parties you come in contact with – public and other City employees. 6.05 Courtesy, Service and Integrity is expected in dealing with the public and other City employees. 6.06 Gratuities, gifts, and tips are not to be accepted by officers or staff for job-related services performed. Officers and staff shall, instead, encourage those persons to make a donation to the Jacksonville Animal Shelter. 6.07 The Animal Control Officer is charged with keeping their vehicle, work area, and kennels clean at all times. 6.08 Each officer and staff member is to be in proper attire (as specified) whenever on duty. Personal cleanliness is a necessity for your protection and appearance. All personal grooming habits (hair style, shave, jewelry, etc.) shall project a professional image. 6.09 Each officer and staff member is to be security conscious at all times. Be certain that restricted areas are locked and/or properly secured. 6.10 Attitude has a direct impact on your effectiveness. A positive work attitude and a willingness to work cooperatively with other officers and staff are expected. Open communication is expected and encouraged. 7. Dress Code 7.01 Each employee has a direct influence on the public and it is the responsibility of each employee to create a good impression by maintaining a clean and well groomed personal appearance. Employees shall insure that they have a complete and clean uniform when reporting for duty. This department will provide uniform shirts and pants, and may provide other apparel as found necessary. Non-uniform