Ards & North Down Housing Investment Plan Annual Update 2016

Contents

3 Foreword 5 Introduction 6 Context 15 Theme one – Identify and meet housing need and demand 29 Theme two – Improving people’s homes 33 Theme three – Transforming people’s lives 39 Theme four – Enabling sustainable neighbourhoods 45 Theme five – Delivering quality services

47 Appendix one – Housing need and demand 48 Appendix two – Social housing development programme 51 Appendix three – Maintenance programme 54 Appendix four – Social housing waiting list details 57 Appendix five – Housing Executive stock data 59 Appendix six – Contact details 60 Appendix seven – Glossary

This document is available in alternative formats. Contact: Land and Regeneration (Housing Analytics) The Housing Centre, 2 Adelaide Street, Belfast BT2 8PB Tel: 03448 920 900 Fax: (028) 9031 8775 Textphone: 0845 6504381 Email: [email protected] Website: www.nihe.gov.uk

All mapping material within the document is Crown copyright and is reproduced with permission of Land and Property Services under delegated authority from the Controller of Her Majesty’s Stationary Office, © Crown copyright and Database rights NIMA ES&LA209.3.

1 Ards & North Down Housing Investment Plan Annual Update 2016

Geography of Ards and North Down Borough Council

Ards and North Down is divided into seven district electoral areas

2 Foreword

Last year saw the launch of our four a community plan. The Housing which aims to deliver top class housing year Housing Investment Plans (HIP), Executive, as a statutory partner in and regeneration solutions to meeting which identified housing related planning and community planning, the needs of communities and partners outcomes to initiate discussions with has actively engaged with each of the now and in the future. councils and stakeholders to develop a new council’s Local Development Plan shared vision for the future of housing (LDP) and community planning teams, We look forward in 2016 to further in your council area. other statutory partners and community developing our relationships with representatives. councils and other stakeholders This year we are launching our first through the planning and community HIP annual update. The annual update Joint working throughout the last planning processes to build lasting reports on the progress of the Housing year has enabled us to develop strong housing solutions to benefit the whole Executive and other agencies to relationships and to benefit from community. achieve these outcomes and on how collaboration and sharing information. we intend to deliver housing ambitions The HIP has been instrumental in this over the remaining three years of the process. HIP, and the longer term. Close working with stakeholders and In 2015, new powers were introduced our role in the community plan are key Donald Hoodless to councils, including responsibility elements in the Housing Executive’s Chairman for planning and a duty to produce ‘Journey to Excellence’ programme,

HOUSING EXECUTIVE REGIONAL ACHIEVEMENTS 2015/16 has been an exceptional year for the Housing Executive. Over this period: • Working alongside housing associations we saw 1,568 new homes started last year. • Our response maintenance performance exceeded targets in terms of tenant satisfaction and completion rates. • 25,100 of our homes were included in the largest planned maintenance programme for many years, which saw expenditure of £85.3m. • Over £81m has been channelled into regional services, helping vulnerable people across Northern Ireland, including £8.3m on tackling homelessness and £73m through the Supporting People programme. • 9,973 homes were supported through private sector grants including a spend of over £15m on fuel poverty schemes and over £12m spent on grants for private homeowners. • £676.7m in housing benefit was administered in the last year to 165,314 customers. • In May 2015, the organisation secured the Investors in People ‘Silver Award’ accreditation. The organisation was re-credited Customer Service Excellence (CSE) with overall customer satisfaction levels for the current year running over 81%. • The Housing Executive has met all of its key targets for 2015/16. Importantly, we have delivered positive outcomes for customers across the range of Housing Executive functions in both landlord and regional services. The Housing Executive is well placed to continue to deliver much needed investment and services to people in Northern Ireland in the years ahead.

3 Ards & North Down Housing Investment Plan Annual Update 2016

4 Introduction

Ards & North Down In 2015, the Housing Investment Plan The annual update retains the HIP Themes and Outcomes 201201 Housing framework based around five themes Executive and associated outcomes. Detailed THEME ONE published the information of proposals is set out in Identify and meet housing need Ards and North the Appendices. All statistics in this and demand Down HIP document refer to the Ards and North 1. Identify new housing 2015-19, which Down Borough Council unless otherwise requirements. aims to provide stated. a long term 2. Increase the supply of affordable and ambitious renting to meet the needs of vision for the development of housing. Vision communities. This year we have produced our first The housing sector throughout Northern 3. Assist home ownership. annual update, the purpose of which is Ireland faces a number of challenges to record progress of actions set out in in the current economic climate but is THEME TWO the HIP for 2015/16 and to detail new committed to working in a way that Improving people’s homes proposals for 2016-19. The annual goes beyond a simple ‘bricks and mortar’ update should be read in conjunction approach. The housing vision for the 4. Improve the quality of the housing with the HIP 2015-19. Council is one where: stock. The HIP sets out a strategic direction 5. Develop low carbon homes and for housing across all tenures, both new “housing plays its part reduce fuel poverty. and existing. Proposals detailed within in creating a peaceful, this annual update seek to achieve this THEME THREE by promoting development, improving inclusive, prosperous and Transforming people’s lives health and wellbeing, reducing fair society”... inequality, and by creating more 6. Provide suitable accommodation cohesive, safe, vibrant and successful and support services for vulnerable residents. places for all. This vision for the Council seeks to Since the publication of the HIP, the deliver sustainable communities, living 7. Homelessness is prevented or is Housing Executive, as a statutory in dwellings of a decent standard and in addressed effectively. community planning and LDP partner, sufficient numbers to meet local needs has welcomed the opportunity to work in both urban and rural areas. THEME FOUR with the council and stakeholders to Enabling sustainable incorporate and embed the HIP vision Themes and Outcomes neighbourhoods and outcomes within community planning and LDP processes. Success for housing providers 8. Regenerate neighbourhoods. necessitates measuring the effect of With limited and reduced public 9. Create safer and cohesive interventions therefore, under each of communities. resources, the partnership approach, the five themes, a number of outcomes which the community plan facilitates, have been identified. will become increasingly important THEME FIVE to deliver good quality services and Delivering quality services housing solutions for local communities. 10. Deliver better services.

5 Ards & North Down Housing Investment Plan Annual Update 2016

Ards and North Down Borough The HIP and the Community Plan Context Council Thematic working The Council and their statutory Strategic Context groups: partners are developing a community plan. Housing has a key role to play The HIP annual update has been developed within the context of the People and Places: in this process and can contribute to achieving many of these outcomes. From Northern Ireland policy framework. 1. Children and Young People; November 2015 the council have been There has been significant development 2. Outcomes for Older People; gathering and interrogating evidence in this area since the publication of and identifying potential outcomes. the HIP. The relevant policies and 3. Reducing Poverty and Addressing strategies, which set the financial, legal The work of the five thematic groups Inequalities; and policy parameters within which the will feed into the overall community housing industry currently operates in 4. Resilience, Social Inclusion, plan which is scheduled for publication Northern Ireland, are discussed. Community Cohesion, Civic Pride by March 2017 following a period of and Voluntering. consultation. The draft Programme for Safety, Health and Well-being: Government (PfG) The HIP and the Local Development On 26 May 2016, the NI Executive 5. Lifestyle Choices; Plan (LDP) agreed the draft Programme for 6. Safety and Crime. The LDP contributes to the development Government (PfG) Framework 2016- of sustainable safe and cohesive 21. The draft framework contains Economic Prosperity: communities and to meeting the needs 14 strategic outcomes which, taken of all our citizens. together, set a clear direction of travel 7. Education and Job Prospects; The LDP will influence housing and enable continuous improvement 8. Business Development and development in the Council for fifteen on the essential components of social Economic Opportunities. years. It is therefore important that the wellbeing. A consultation on the draft community plan and HIP themes and Framework has been launched and will Connected Infrastructure: outcomes be taken into account in the run until 22 July 2016. preparation of the LDP. 9. Outdoor space, transport, dereliction, digital communication, In the past year, the Housing Executive A Fresh Start housing. has delivered briefings to the council’s A Fresh Start, The Stormont Agreement LDP team based on the data from the and Implementation Plan agreed a HIP and the most recent housing need Environmental Sustainability: number of initiatives, including: assessment. The Housing Executive 10. Quality and accessibility of the will provide a full submission on their • Government Restructuring; local environment; analysis of the housing market to inform • NI Executive Budget; Understanding and living in the preparation of LDP’s preferred harmony with environmental options paper. • Welfare Reform. processes. Northern Ireland government departments have been restructured reducing the number from twelve to nine. Under the restructuring the Department for Communities (DfC) is responsible for housing and regeneration.

6 A new Budget was approved in January • resources originally earmarked for 2016 based on the new government those who will lose out from tax departments. There are a number of credit cuts will be allocated to those emerging objectives which the Minister who will be adversely affected by for DfC will consider establishing the introduction of universal credit. priorities according to the available resources in 2016-17, including: Local Government Reform • how to continue to support vulnerable members of society Statutory Guidance for the through joined up service delivery; Operation of Community Planning was issued by DOE in October 2015. A • how to support and develop vibrant partnership panel established by the communities through providing Northern Ireland Executive will monitor access to decent affordable homes, the role of government departments in and creating urban centres which the community planning process. are sustainable, welcoming and accessible; and Councils are required to publish a community plan by April 2017. After the • manage staffing levels to deliver community plan is published, councils required cost reductions while NI Executive Budget must release a progress report once ensuring business continuity every two years. The HIP annual update through housing reform. will inform this process.

Included in the reform of local The 2016-17 Northern Ireland government is a change in the Executive’s Budget requires a reduction regulatory regime for Houses in Multiple of 5.7% to unprotected areas of DfC Occupation (HMOs). It is anticipated which equates to a reduction of £38.5 that following the approval of the HMO million. Pressure will continue to Bill this year, the responsibility for HMO be applied to make savings while licensing will transfer from the Housing maintaining existing and new housing Executive to councils in 2017/18. services.

Under the ‘Fresh Start Agreement’, the Northern Ireland Executive agreed to examine ways of mitigating hardships created by Welfare Reform legislation. The Welfare Reform Mitigations Group has put forward a number of proposals for a four year period including: • a series of supplementary payments Statutory Guidance for the Operation of to carers, people suffering from ill Community Planning health and low income families; • the ‘bedroom tax’ should not be introduced; and

7 Ards & North Down Housing Investment Plan Annual Update 2016

Housing Strategy ‘Facing the Future’ The Review of Supporting People, carried out by the Department for Social A number of initiatives emanating from Development (DSD) was completed the Housing Strategy – ‘Facing the and published in December 2015. The Future’; continue in their development. Housing Executive is working closely During 2015, the Social Housing with DSD to develop an action plan to Reform Programme developed deliver the report’s recommendations policy reform proposals in a number of over the next two to three years. The areas. Public consultation on a draft key priorities are to deliver: Tenant Participation Strategy was • a Strategic Needs Assessment; successfully completed and the final strategy and action plan was published • an outcomes framework; in January 2016. • value for money; There are a number of actions to be • provider selection; and completed by March 2018, including establishing: • regulation of services. • an independent tenant organisation; Facing the Future: The Housing Strategy • a tenant advocate role; and Following publication of research into for Northern Ireland 2012-2017 the fundamental Review of the Social • a housing policy panel. Housing Allocation Policy, DSD is currently working up proposals based on the recommendations. Proposals will be Public consultation on proposals for subject to public consultation. a New Regulatory Framework for Social Housing Providers was also DSD published a Review of the Role completed successfully. This sets out and Regulation of the Private Rented the framework that will be used to Sector (PRS) in November 2015. The regulate activities and services provided review identifies key issues relating by social landlords. The publication of to the PRS and compares the role and the final framework and guidance is due regulation of private renting across in 2016. Europe. The review does not set out firm proposals; these will be contained Options for structural reform for the in a second consultation document. social housing industry in Northern Ireland have been identified and assessed however; this work is being revisited in light of the Northern Ireland Executive’s ‘Fresh Start Agreement’.

8 The Rural Needs Bill Housing design The Rural Needs Act (NI) 2016 received An aging demographic and a rise in the Royal Assent on the 9th May 2016. number of people surviving trauma and This primary legislation not only congenital conditions is anticipated to places a statutory duty on all central increase the demand for more flexibly government departments and local designed wheelchair accommodation. councils to pay due regard to rural needs DfC and the Housing Executive are when developing and implementing working to review wheelchair design government policies and strategies and space standards for social housing and delivering public services, but also that reflects best practice. On approval, requires them to compile, and make new standards will be included in DfC’s available in an open and transparent Housing Association Guide. manner, information on how they have The Housing Executive has prepared met that duty. an Energy Efficiency Good Practice The Housing Executive has endorsed Guide for Refurbishment, which rural proofing since it was first can be applied across all tenures. At introduced by DARD in 2002 and present, energy efficiency measures procedures are in place to rural tend to be carried out in an ad hoc Energy Efficiency Good Practice Guide proof all new and revised corporate manner. This has proved less than strategies and policies. However, in effective in tackling fuel poverty. recognition that rural circumstances are The Housing Executive advocates often different from urban, our Rural a whole house energy efficiency Strategy & Action Plan 2016-2020 programme which simultaneously sets out our specific rural approach and delivers heating, wall insulation, loft our contribution to enabling sustainable insulation, double-glazing and external rural communities. doors. This external fabric plus heating The introduction of the Rural Needs approach will deliver maximum comfort Act now provides the legislative basis to householders in one scheme. We for this work and an opportunity for would advocate this approach should the Housing Executive to reinforce be applied across all housing tenures to our commitment to identifying and reduce fuel poverty and CO2 emissions addressing rural housing needs. whilst enhancing health and well-being.

9 Ards & North Down Housing Investment Plan Annual Update 2016

Local Context The Council has a population of approximately 158,000 and is still Ards and North Down Borough Council growing. 18.9% of population is enjoys a rich historic, cultural and built aged 15 or younger, 61.6% are 16- heritage which is complemented by 64 and 19.5% are 65 and over. It is outstanding natural assets. The area projected that by 2024 older people will provides opportunities for learning, represent approximately one quarter employment, leisure, tourism and of the population (23.9%). There is a entertainment and is renowned for its requirement to construct dwellings to scenic beauty. facilitate the increase in elderly and also The borough is bounded by the shores smaller households. of Belfast Lough to the North and the Housing Growth Indicators (HGIs) are Irish Sea to the East. Strangford Lough estimates of new dwelling requirements provides the coastline to the West and based on new household projections. creates the Ards Peninsula to the East. The Department for Regional The Council has 8.6% of NI’s population Development have realigned HGIs located over an area of 228 square for Northern Ireland, based on 2012 miles. household figures and it is anticipated Scrabo Tower, Newtownards This section summarises the current that these will be announced by housing market and issues that have the Department for Infrastructure in the potential to affect its future 2016. This information will inform the development. Council LDP on the need for additional development land. Housing Market Update The economic performance of Ards and The local housing market is slowly North Down as demonstrated through recovering following the economic crash levels of unemployment, economically in 2007. There has been a small increase inactive and low incomes, continues to in house prices over the past year. perform well compared to the rest of Northern Ireland. The local economic However a number of imbalances in the performance affects the capacity for housing market remain; a lack of mixed development in the private sector tenure development; an undersupply housing market. of private rented accommodation; and an increasing number of applicants in The local economic performance affects housing stress on the social housing the capacity for development in the waiting list, all of which pose particular private sector housing market. New challenges. Addressing these issues build starts in the Council increased by will require a multi-agency approach, 66% over the 2012-14 period, however such as the framework provided by the fell to 476 during 2015, a 6% decrease community planning process. over the year.

10 Owner Occupied Sector Private Rented Sector (PRS) The private housing market is now The PRS across the Council has seen showing signs of recovery with gradually an unprecedented increase in its tenure increasing numbers of transactions. share and local estate agents report However this trend has plateaued a strong demand for private rental with house sales reducing during accommodation across the borough. 2015. House prices have increased High demand areas include Bangor, to £177,296 in the past year which is Newtownards, Holywood and Comber. higher than the Northern Ireland average of £149,449. Local estate agents have indicated that key drivers affecting the PRS in the The improving economic performance Council include: and confidence within the Council area is also highlighted through increasing • High demand for private rental new build starts in recent years. Popular especially within town centres. locations include Bangor, Newtownards, • The majority of private rental Holywood and Comber. properties are owned by individuals. Feedback from local estate agents • Turnover in private rental properties reports the following: New Build is high and rapid. • The housing market has remained • Rental charges have shown a small steady and is beginning to recover increase. with increasing number of sales transactions across the Council. • Continuing need for additional social housing. • The number of private new build starts has generally increased, • Job and income uncertainty. helping with the recovery of this • Lending restrictions. sector. • A high level of negative equity. • There is interest from a variety of buyers across the district. • The majority of new build Local estates agents have indicated that developments in the area are rental charges have increased slightly progressing as planned. over the last 12 months. Rent increases are likely in the short term and this could potentially impact on households Fraser Houses have announced plans currently using local housing allowance this year to build 1,000 new homes to fund their rent. on a 100 acre site on the periphery of Housing benefit continues to play a vital Newtownards town. Lagan Homes Private Rented Sector (PRS) has also announced plans to build 550 role in supporting the private rented houses on two sites in Bangor. Both sector. At March 2016, 4,535 private developments will have a substantial tenants in the Council were in receipt of impact on the housing market in the housing benefit. Council over the next 10 years.

11 Ards & North Down Housing Investment Plan Annual Update 2016

While it is envisaged that the risk of The Unmet Need Prospectus is available cluster with Belfast Metropolitan Urban disinvestment in the sector is low, the at the following web address; Area). Strangford Lough and coast is a market is unsure of the effect of the Strategic Nature Reserve. http://www.nihe.gov.uk/index/ recent tax changes for private landlords. corporate/unmet_need_prospectus.htm The statutory special planning context This matter will be closely monitored. for the area is provided through two existing DoE Area Plans including the The Housing Executive also carries out Ards and Down Area Plan 2015 and Social Housing Sector studies on third party lands within the Belfast Metropolitan Area Plan (BMAP) settlement limits of the district towns The requirement for new social housing 2015. and villages for development potential in the Council is high, with the five-year and passes these studies onto the The Council’s Regeneration Unit assessment for 2015/20 showing a need Housing Associations for investigation/ progresses urban and rural initiatives for 1,249 units. Need is concentrated acquisition. Such a study is scheduled to in Bangor, Newtownards, Holywood, in Bangor (520), Newtownards (215), take place in Comber during 2016/17. Comber and Donaghadee and villages Holywood (175), Comber (130) and within the borough. The regeneration of Donaghadee (65). It is important that the emerging the borough is viewed as a number one community plans and LDPs, through Housing need is also evident throughout priority by the Council. engagement with local communities the large rural hinterland with the and elected representatives, take Masterplans were developed in villages of Groomsport and Portaferry the opportunity to develop a housing partnership with the Department for exhibiting the highest requirement. strategy for the Council, which promotes Social Development (DSD) for Bangor, Approximately 62% of the social sustainable, mixed tenure communities Holywood, Comber, Newtownards and housing waiting list comprises single in line with the Regional Development Donaghadee. Masterplans set out a households, and small families. The Strategy and the Strategic Planning vision, the regeneration objectives and predominance of single and smaller Policy Statement. the actions required to support the family households will mean a strategic physical regeneration of a significant requirement for one and two particular town or city centre. They set Regeneration bedroom dwellings. the strategic vision for approximately Regeneration and sustaining According to the DOE Housing Land the next 15-20 years. communities are key themes of Availability reports (revised July 2014) There are also village plans for DSD’s Housing Strategy and Urban there was the potential of 579.7 Ballygowan, Carrowdore, Cloughey, Regeneration and Policy Framework, hectares which equates to 13,347 Groomsport, Helen’s Bay and which sets out policy objectives that potential dwellings within the Council. Crawfordsburn, Killinchy, Lisbarnett will form the basis of any future and Lisbane, Millisle, Portavogie and We seek to provide social housing on policy or programme development in Six Road Ends. Village plans set out land owned by the Housing Executive. urban regeneration and community an integrated vision for the area they Where such land is not available, development. housing associations and developers cover; they are developed as part of a There are a number of regeneration will engage other sectors to meet partnership approach to improving the initiatives within the Council including housing need. The Housing Executive area. the Regional Development Strategy published the annual ‘Unmet Need which contains a spatial framework Prospectus’ to identify new locations at which promotes co-operation between which new social housing is required. places and encourages clustering

of services to avoid duplications.

Newtownards has been identified as

a main hub (that has the potential to

12 Each village plan describes: theatre/flexible performance space, services for citizens in Northern Ireland. business/office space, new hotel An austere fiscal environment, reducing • the local area and vision for how accommodation, restaurants/cafes, and pay-bill, changing demographics and the area will develop in the future. a multi-storey car park. public expectation, services for the • the key issues, priorities and convenience of customers and keeping The permission will also see the opportunities in the area. up with advances in technology are creation of a new courtyard plaza and some of the considerable challenges • how the community can be involved public open space on Marine Gardens public bodies face in the service arena. in improving the local area. that will include play equipment, • useful information about working landscaping, bandstand, covered Cross cutting themes and objectives alongside the council to get things walkways and covered event space. in the draft PfG set out the direction done. of travel for public services. The early engagement in the community Queens Parade and Marine Gardens Update on resources/budget planning process has also highlighted Bangor have received planning Pressure on public spending continues the potential for collaboration between permission for a large mixed use to be applied, requiring public bodies councils, statutory partners and the regeneration scheme. This paves the to adapt with new, more effective and third sector to deliver effective services. way for 25,000 sq metres of floorspace efficient ways of delivering high quality Community planning will also enable the and includes 72 apartments and eight better targeting of limited public sector terraced houses, retail floorspace, a resources more efficiently. The past year has delivered significant housing investment, for a wide range of Table 1: Ards & North Down Borough Council actual/projected services, and the 2015/16 public sector public sector housing spend housing investment totalled £57.07 Activity areas Actual spend £m Projected spend £m million for the Council area. Housing 2015/16 2016/17 expenditure and projected housing Capital improvement work 1.41 2.40 investment is set out in the adjacent table. Planned maintenance work* 3.72 4.99 Response maintenance 3.82 3.80 Private sector grants 0.99 0.75 Progress Report Grounds maintenance 0.40 0.52 The following sections contain progress Supporting People 6.13 6.59 report tables for each HIP outcome. The tables detail progress of housing Investment in new build** 40.60 *** proposals set out in the HIP for 2015-19, Total 57.07 19.05 new plans and schemes for 2016-19 and reaffirm the ten-year vision. Source: NIHE Where updated or new relevant data * Includes minor disabled person adaptations, redecoration and displacement grants. is available to that identified in the HIP, ** Investment in new build is the total cost of schemes starting in the programme this has been incorporated in graphic or year but which may be spent over more than one year. The amount includes Housing tabular form. The updated statistical Association Grant (HAG) and housing association funding. information is reported by each HIP *** The total cost of units in the gross Social Housing Development Programme theme. (SHDP) for 2016/17 has not been finalised.

13 Ards & North Down Housing Investment Plan Annual Update 2016

14 THEME ONE Identify and meet housing need and demand

OUTCOME 1: IDENTIFY NEW HOUSING REQUIREMENTS Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE will update the Net Stock Achieved. An ongoing The NSM will be updated in NIHE will deliver updated Model (NSM) in 2015 following requirement was estimated at 2017 and 2019. objective assessments of the 2015 review of household 1,600 new social housing units affordable housing (social and projections. per annum across NI. intermediate housing) need by household type. NIHE will carry out an annual Achieved. The five year social NIHE will carry out an annual Continuously evaluate and five year social housing need housing need for the Council is five year social housing need update housing need and assessment for the Council. for 1,249 units. assessment for the Council. demand in line with best practice. NIHE will annually assess Achieved. The ten year NIHE will annually assess demand for intermediate intermediate housing demand demand for intermediate housing for the Council. for the Council is 710 units. housing for the Council. NIHE will analyse the results The exercise revealed a small NIHE will determine new Identify rural housing need/ of latent demand tests in housing need in both areas. locations to test after the demand. Carrowdore and Cloughey in completion of the Housing 2015. Need Assessment process. Any request from Councillors or local representatives on test locations will also be considered.

NIHE will produce a HIP annual Achieved. NIHE will produce HIP annual Determine new housing update for 2016/17 monitoring updates for 2017/18 and requirements for local housing market performance 2018/19 monitoring housing development planning through across all tenures. market performance across all collaborative working between tenures. Housing Executive, Department for Communities (DfC), NISRA and Department for Infrastructure (DfI).

15 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 1: IDENTIFY NEW HOUSING REQUIREMENTS - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives DRD will review Housing Currently underway. Department of Infrastructure NIHE will provide evidence Growth Indicators (HGIs) for will announce HGIs in 2016. based cross tenure analysis LDPs. of the local housing market to inform local development and community planning. NIHE will annually update Achieved. NIHE to deliver annual councils with affordable updates of affordable housing housing need reports for requirement to inform local the production of local development and community development and community plan. plans. NIHE will review housing Housing market geographies NIHE will review housing market geographies for NI research scheduled to market geographies for NI and deliver Housing Market commence in 2017/18. and deliver Housing Market Assessments across NI. Assessments across NI.

Newtownards from Scrabo Tower

16 Demographics Mid-year estimate 2004 Mid-year estimate 2014 Projected 2024 Children 29,316 (19.4%) 29,795 (18.9%) 29,196 (17.9%) Working age 98,044 (65.0%) 97,225 (61.6%) 94,775 (58.2%) Older people 23,552 (15.6%) 30,911 (19.5%) 38,729 (23.9%) Total Population 150,912 157,931 162,700 Households - 65,206 68,470 Average Household Size - 2.39 2.34 Source: NISRA

Social housing waiting list trends 5,000

4,104 4,000 3,682 3,570 3,499 3,632 3,618 3,000

2,120 2,048 2,064 2,068 1,985 2,000 1,994

1,000 657 635 674 445 736 728 0 2011 2012 2013 2014 2015 2016

Source: NIHE Total Applicants Housing Stress Allocations

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Social Housing waiting list by households March 2016 1,500

1,000

500

0 Single Small Large Families Elderly Adult Adult

Source: NIHE All Applicants Housing Stress

NIHE Housing Stock by bedroom March 2016 3,000 2,500 2,000 1,500 1,000 500 0 0-1 Bed 2 Bed 3 Bed 4 Bed 5+ Bed

Source: NIHE

18 OUTCOME 2: INCREASE THE SUPPLY OF AFFORDABLE RENTING TO MEET THE NEEDS OF COMMUNITIES Plans 2015/16 Progress Plans 2016/19 Long Term Objectives DSD will approve a gross, The SHDP delivered new build DfC will approve a gross, three Maximise public funding three year 2015/18 SHDP. starts in 17 schemes, for 295 year 2016/19 SHDP. through the procurement of Units. affordable housing. NIHE with DSD and HAs will Ongoing. A Commissioning A new approach to formulate a delivery strategy Prospectus is currently being commissioning the SHDP will for the SHDP ready for finalised. Work is also be informed by the publication implementation in April 2016. underway to produce an SHDP of the Commissioning Delivery Strategy document Prospectus, which will provide and Action Plan. a strategic, cross-tenure overview of housing need and demand across NI. A formal Delivery Strategy document (and accompanying Action Plan) will be submitted for NIHE Board & Ministerial approval in August 2016, prior to publication.

NIHE will carry out a site It is anticipated that the study NIHE will carry out site identification study to identify will commence late 2016/early identification studies as sites for social housing in 2017. necessary. Comber. NIHE will work with councils to Council planning has NIHE will work with councils to NIHE and local council develop social housing policies commenced collaborative work develop social housing policies will introduce policies to for the new LDP. with NIHE on LDP’s preferred for the new LDP. identify land for mixed options paper. tenure development through development planning processes.

DOE and DSD will publish DSD carried out and published DfC & DfI will engage Introduce developer PPS22 Affordable Housing. economic research on viability with key stakeholders on contributions for affordable of PPS22. recommendations detailed in housing. the research report. Provision of affordable housing will be promoted in the LDP.

DSD will continue to Achieved. There were 8,002 DfC will continue to implement Monitor and evaluate the implement landlord registration landlord registrations at March landlord registration and performance of the PRS and tenancy deposit schemes 2016. tenancy deposit schemes and to assess effectiveness in and analyse the data received. analyse the data received. meeting affordable housing need.

19 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 2: INCREASE THE SUPPLY OF AFFORDABLE RENTING TO MEET THE NEEDS OF COMMUNITIES - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives DSD will complete a First phase of consultation DfC will assess consultation Introduce effective regulation fundamental review of the PRS completed February 2016. responses for phase one of for the PRS to maintain in 2016. the Review of Regulation and physical and management 6,398the Role of the PRS in 2016 standards. and will publish a phase two 5,758consultation document. NIHE plan to process new The level of performance NIHE plan to process new public/private HB claims within achieved for the year 2015/16 public/private HB claims within the 25 day target and HB claim was an average speed of the 25 day target and HB claim amendments within eight days. 21.5 days in respect of new amendment within eight days. claims and an average of 8.9 days in respect of HB claim amendments. NIHE have made £450k NIHE funded Smartmove NIHE have made £370k available to fund Smartmove private rented access scheme available to fund Smartmove private rented access scheme to a value of £359k across NI private rented access scheme across NI for 2015/16. during 2015/16. Smartmove across NI for 2016/17. is currently not active in the Council.

Killinchy Street, Comber

20 Private Housing Benefit Claimants 4,800 Housing Benefit NIHE 4,600 4,579 and Housing 4,498 Association 4,400 4,567 4,535 Claimants at 4,361 March 2016 4,200

4,000 4,054 6,323 3,800 3,600 2011 2012 2013 2014 2015 2016 Source: NIHE Source: NIHE Private Housing Benefit

Average private weekly rent by house type £200

£150

DSD’s Landlord Registration £100 Scheme identified8,002 tenancies at March 2016. £50 Up from 7,168 at March 2015 £126.00 £124.85 £137.77 £181.38 £136.15 0

All Terrace Apartment Detached Source: DSD Semi Detached

Source: University of Ulster

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Ten year intermediate housing demand House sales all tenures 2015-2025 3,000

2,500 2,010 2,578 2,000 2,319 1,510 1,500 1,228

1,000 1,146 710 500 0 2010 2011 2012 2013 2014 2015

Source: NIHE Source: LPS

Co ownership purchases Repossessions 200 160 140 150 120 100 100 80 60

50 40

70 133 145 132 101 20 0 0 2011/12 2012/13 2013/14 2014/15 2015/16 2010 2011 2012 2013 2014

Source: Co-Ownership Source: DSD

22 OUTCOME 3: ASSIST HOME OWNERSHIP Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE and housing associations 24 of NIHE dwellings were sold NIHE and housing associations Continue to assist home will implement the House to existing tenants under the will implement the House ownership through House Sales and Equity Sharing House Sales Scheme during Sales and Equity Sharing Sales and Equity Sharing. Scheme. 2015/16. Scheme. DSD has committed funding DSD has committed a total DfC will administer committed Continue to assist households of £15m to Co-ownership for of £96.3m to Co-ownership funding of £96.3m to Co- in purchasing their home 2015/16 with a target of 300 for their core scheme shared ownership for 2015/16 through shared ownership. approvals in NI. equity programme for the -2018/19 with a target of 2,643 period 2015/16 to 2018/19. affordable homes for NI. 101 properties were purchased through the scheme in Ards and North Down Borough Council during 2015/16.

DSD will pilot a number of DSD has awarded £19m FTC Introduce a developer initiatives across NI using the under AHLF in NI. contribution to increase the Affordable Home Loans Fund supply of intermediate housing. (AHLF) to deliver affordable Deliver finance models to housing. These include: make better use of funding for 1. £19m to provide up to 600 intermediate housing. affordable homes; Deliver a range of intermediate 2. £9.2m in Financial housing products, such as Transactions Capital intermediate rent. (FTC) funding to an empty homes scheme (being

delivered by Clanmil); and 3. £5m to date in FTC funding £12.5 million FTC has been It is expected that the Co- for a Rent to Own scheme awarded to Co-ownership for ownership Rent To Own (being delivered by Co- the Rent to Own initiative. initiative will become ownership); operational in 2016/17. 4. Developing intermediate There were no sites identified housing on surplus NIHE in Ards and North Down land (Clanmil and APEX). Borough Council during 2015/16.

23 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 3: ASSIST HOME OWNERSHIP - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives DOE and DSD will work to DSD carried out and published Deliver mixed tenure housing finalise PPS 22 ‘Affordable economic research on viability schemes in communities Housing’ to facilitate of PPS 22. through planning. intermediate housing.

NIHE will work with councils to Council planning has NIHE will work with councils to develop intermediate housing commenced collaborative work develop intermediate housing policies through the LDP. with NIHE on LDP’s preferred policies through the LDP. options paper.

NIHE will continue to Work on site investigation NIHE will continue to Deliver a self-build affordable investigate with housing is ongoing with Habitat for investigate with housing housing model. associations, the potential for Humanity however there is associations, the potential for community self-build products nothing local happening at this community self-build products for home ownership. time. for home ownership.

24 Rathgill Phase 1, Bangor (Fold HA)

Newtownards Town Hall

25 Ards & North Down Housing Investment Plan Annual Update 2016

Local Housing Allowance 93.09 two bed dwelling 102.92 three bed dwelling

Source: NIHE

Housing land availability Year Total potential dwellings Available potential (hectares) 2011 12,601 571.6 2012 13,364 586.3 2013 13,347 579.7 2014 13,347 579.7 Land Availability Report (Planning NI 2011-2014)

26 Average house prices and private new build starts 250,000 600

200,000 400 150,000

100,000 200 NB Starts 50,000 Average House Price Average 469 375 304 413 504 476 0 0 2010 2011 2012 2013 2014 2015

Source: University of Ulster and LPS Ards & North Down private new build starts Ards & North Down average house price N.I. average house price

Residential planning applications and new build starts in Ards and North Down 800

600

400

200

0 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 Q1-Q3

Source: DOE and LPS Residential Planning Applications New Build Starts

27 Ards & North Down Housing Investment Plan Annual Update 2016

28 THEME TWO Improving people’s homes

OUTCOME 4: IMPROVE THE QUALITY OF THE HOUSING STOCK Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Funding of discretionary NIHE spent approximately £41k Funding of discretionary grants Deliver policies to support renovation grants for 2015/16 on discretionary renovation for 2016/17 is £49k. sustainable design and was £37k. grants during 2015/16. improve the fabric of dwellings. DSD and NIHE will introduce Pilot loan scheme suspended Complete further research into Deliver innovative approaches a pilot loan scheme for private until further research is carried other loan schemes for private to finance housing house maintenance in NI in out. house maintenance. maintenance across all 2015/16 with funding of £1m. tenures.

Repair notices issued by 61 mandatory repair grants to NIHE will issue mandatory councils on private rented a value of £69k were approved Repair Grants as required. landlords can be recovered during 2015/16. through a mandatory grant of up to £7,500.

Funding of discretionary Home NIHE approved seven Home NIHE will issue discretionary Repair Assistance grants is a Repair Assistance Grants to Home Repair Assistance grants maximum of £5k per individual. the value of £24k, six of which as required. were completed in 2015/16.

NIHE will register and inspect 91 HMO’s were registered NIHE will register and inspect HMOs for building and by 2016. In the past year, HMOs for building and management standards. 11 Article 80 Notices (fit for management standards. the number of occupants) and 29 Article 79 Notices (Management Regulations) were served. NIHE will commence work on the 2016 House Condition Survey.

Funding for NIHE planned Actual spend on planned Funding for NIHE planned NIHE will maintain properties maintenance schemes in maintenance schemes during maintenance schemes in in line with its Asset 2015/16 is estimated at 2015/16 was £3.72m. 2016/17 is estimated at Management Strategy. £4.82m for 16 schemes. £4.99m.

Funding for NIHE capital Actual spend on capital Funding for NIHE capital Unfitness and decent home improvement schemes in improvement schemes during improvement schemes in standards will be identified 2015/16 is estimated at 2015/16 was £1.41m. 2016/17 is estimated at through NIHE House Condition £1.32m for Kilcooley bathroom/ £2.40m. Survey reports. kitchen/rewire (BKR).

29 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 4: IMPROVE THE QUALITY OF THE HOUSING STOCK - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE will complete response 94.6% of NIHE response NIHE will complete response maintenance repairs within the maintenance repairs were maintenance repairs within the required target time. completed within the required required target time. target time.

NIHE will carry out response 99.1% of NIHE customers NIHE will carry out response maintenance repairs to were satisfied with response maintenance repairs to customer’s satisfaction. maintenance repairs. customer’s satisfaction.

NIHE stock condition survey Achieved. NIHE will use information will complete in 2015 and from the survey to build future inform the Asset Management programmes of improvement Strategy. work. DfC will use the survey to forecast future investment requirements for NIHE homes across NI.

OUTCOME 5: DEVELOP LOW CARBON HOMES AND REDUCE FUEL POVERTY Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE funded energy efficiency Achieved. There were two NIHE funded energy efficiency Promote energy efficiency awareness programme will schools visited during 2015/16 awareness programme will awareness. be delivered annually to 160 in Ards and North Down be delivered annually to 160 schools across NI by Bryson Borough Council. schools across NI by Bryson House. House.

NIHE will implement In the Council, 352 measures NIHE will implement Reduce fuel poverty. Affordable Warmth scheme. were carried out to private Affordable Warmth scheme. Funding of £16.5m is available properties under the Affordable Funding of £15.5m is available for 2015/16 across NI. Warmth scheme in 2015/16. for 2016/17 across NI.

NIHE will implement Boiler In the Council, 449 properties NIHE will implement the Boiler Develop and promote Replacement scheme in 2016 had boilers replaced at cost of Replacement scheme 2016- alternative natural energies with a budget of £2m across £314k. 19 with a budget of £3m for to improve environmental NI. £136.5k of that is allocated 2016/17 across NI. wellbeing and combat fuel to the Council. poverty in the home.

NIHE’s 2015/16 energy At March 2016, 2 schemes for NIHE’s 2016/19 energy Deliver zero carbon dwellings efficiency programme includes 151 units were completed at a efficiency programme includes within the SHDP. six schemes for 434 units. cost of £678k. 10 schemes for 1,216 units at a cost of £5.5m.

30 OUTCOME 5: DEVELOP LOW CARBON HOMES AND REDUCE FUEL POVERTY - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Bryson House have been There were 27 oil buying clubs NIHE aims to increase appointed by NIHE to develop established in NI by November membership of the established a network of oil buying 2015 including four in the oil buying clubs. clubs across NI until 2018 to Council at Newtownards, negotiate lower fuel prices for Bangor, Ards Peninsula and club members. Lower Ards Peninsula.

During 2015/16, 1,000 PV At March 2016, 975 NIHE aims to complete a panels will be installed in NIHE installations of PV panels were further 111 planned PV panel properties across NI, valued at completed across NI, 119 of installations across NI. £6m. these were within the Council. Consideration is being given to a further phase of 2,000 NIHE properties, 24 offices and up to 400 commercial properties for PV panel installation across NI.

% change in household heating cost April 2007 to January 2016 (NI) 50% 47% 40% 42% 30%

20% 22% 10% 0 - 5% - 6% -10% Oil Electricity Phoenix Firmus Housecoal (Kerosene) standard Gas first First 50Kg Litre domestic 2000kWh 2000kWh tariff 1Unit Source: NIHE

31 Ards & North Down Housing Investment Plan Annual Update 2016

32 THEME THREE Transforming people’s lives

OUTCOME 6: PROVIDE SUITABLE ACCOMMODATION AND SUPPORT SERVICES FOR VULNERABLE RESIDENTS Plans 2015/16 Progress Plans 2016/19 Long Term Objectives The gross, three year (2015/18) Both schemes are currently The gross, three year (2016/19) Maintain collaborative working SHDP contains two supported on site. Ravara House, SHDP contains one supported practices between NIHE, housing schemes for 40 units. Bangor will provide supported housing scheme for two units, Health Trusts and Probation accommodation for the elderly. which is programmed to Service to deliver innovation, commence in 2016/17. capacity and housing care and Bloomfield Road, Bangor will support services. provide accommodation for learning disabilities. There are also four other supported schemes on site in Bangor.

£6.15m has been approved to Actual payments for 2015/16 £6.59m has been approved to Research and review the deliver the Supporting People for the Council area were deliver the Supporting People strategic direction and delivery programme for 2015/16. £6.13m. programme for 2016/17. services of supporting people programme, to inform future 74 accommodation based commissioning plans for each schemes for 1,380 service client group. users. Seven floating support schemes for 275 service users.

DSD and NIHE will complete Achieved. Implementation of the the review of the Supporting recommendations of the DfC People Strategy by 2016. Supporting People Review. NIHE initiated research to identify supported housing needs by client group.

Complete NIHE research to Completed and published in Establish a supported housing evaluate accommodation September 2015. need assessment methodology based Supporting People by client group. schemes.

33 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 6: PROVIDE SUITABLE ACCOMMODATION AND SUPPORT SERVICES FOR VULNERABLE RESIDENTS - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE will monitor and review Activity plan for 2015/16 Activity Plan in place for NIHE will continue to work on services through the contract completed. 2016/17. appropriate solutions to meet management framework and this identified need. take actions to remodel / realign services as needed.

NIHE will assess need for Achieved. NIHE identified NIHE will assess need for NIHE will continue to work on social housing wheelchair a need for 47 wheelchair social housing wheelchair appropriate solutions to meet properties. properties for 2015/20. properties. this identified need.

NIHE have funding of Private sector grants continue NIHE have funding of Promote independent living approximately £1.02m for to provide mandatory Disabled approximately £0.7m for through information and disabled facilities grants for facilities referred by the Health disabled facilities grants for disabled facilities grants the private sector in 2015/16. Trust. the private sector in 2016/17. adaptations.

NIHE approved 66 disabled facilities grants to a value of £905k during 2015/16, 69 of which were completed. NIHE will provide adaptations Adaptations to a value of NIHE will provide adaptations to their properties as required. £632k were completed during to their properties as required. 2015/16. The 2013/18 Traveller Need NIHE continues to monitor NIHE will continue to Identify and meet Travellers Assessment identified no the need for Traveller monitor and assess Traveller accommodation needs within accommodation requirements accommodation throughout the accommodation requirements communities. for Traveller families in the district. within the Council. Council.

34 OUTCOME 7: HOMELESSNESS IS PREVENTED OR IS ADDRESSED EFFECTIVELY Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Provide homeless advice This approach has evolved to Roll in of the Housing Solutions Deliver a framework and model through a housing focus on homeless prevention and Support Approach will for a fully operational housing options service to prevent through the development of a continue across NI. options service. homelessness. Housing Solutions and Support Ensure information is readily Approach. Housing Solutions available across all tenures to and Support teams have been meet the needs of a housing established in three Pilot options service. Housing Executive Offices.

Enhance the work in the NIHE funded Smartmove NIHE have made £370k Deliver an adequate supply of pilot private rented sector private rented access scheme available to fund Smartmove permanent accommodation access scheme to prevent to a value of £359k across NI private rented access scheme to prevent homelessness and homelessness. NIHE have during 2015/16. Smartmove across NI for 2016/17. repeat homelessness. made £450k available to fund is currently not active in the the Smartmove private rented Council. access scheme across NI for 2015/16.

NIHE will work with NIHE confirmed 1,408 NIHE will work with Maintain and improve organisations to deliver homeless applications were organisations to deliver collaborative working homeless services, in line received and 946 applicants homeless services, in line arrangements to provide with Homelessness Strategy were awarded Full Duty with Homelessness Strategy services to homeless people. 2012-17. Applicant status. 2012-17.

Homeless applications to In 2015/16, 100% of Homeless Homeless applications to Maximise return on funding be processed within the 33 applications were processed be processed within the 33 for temporary homeless working day target. within this target. working day target. accommodation.

NIHE will review the Ongoing. NIHE will review the Homelessness Strategy in Homelessness Strategy in 2017. 2017.

35 Ards & North Down Housing Investment Plan Annual Update 2016

Supporting People Type of Service Client Group No. of No. of Actual Max Annual Max. No. of Schemes Providers Payments Contracted Service Users 2015-16 (£k) funding (£k) Accommodation Older People 41 8 752 1,154 1,070 Based Services Homelessness 3 3 465 536 37 Learning Disability 22 11 2,782 2,937 193 Mental Health 7 3 894 983 75 Young People 1 1 51 51 5 74 26 4,944 5,661 1,380 Floating Support Older People 1 1 42 41 26 Services Homelessness 4 4 709 452 142 Mental Health 1 1 259 259 59 Young People 1 1 184 184 48 7 7 1,194 936 275 Grand Total 81 33 6,138 6,597 1,655

Homeless Figures Year No. of Homeless No. of Homeless Households placed Presenters Acceptances in Temporary NIHE spent Accommodation 2011/12 1,384 733 156 £632k 2012/13 1,458 831 180 on adaptations to their 2013/14 1,430 854 206 properties 2014/15 1,566 1,056 196 2015/16 1,408 946 207 Source: NIHE

36 Disabled Facilities Grants figures Year 2011/12 2012/13 2013/14 2014/15 2015/16 DFGs approved 87 67 61 76 66 Funding (£k) 1,440 1,179 845 1,228 905 Source: NIHE

Accessible Housing Executive Stock Property Bungalows * Mobility Accessible Ground Type Bungalows Properties including floor flats extensions and lifts Number 1,690 901 323 864 Source: NIHE * subset of bungalows

37 Ards & North Down Housing Investment Plan Annual Update 2016

38 THEME FOUR Enabling sustainable neighbourhoods

OUTCOME 8: REGENERATE NEIGHBOURHOODS Plans 2015/16 Progress Plans 2016/19 Long Term Objectives DSD have funded £302k for During 2015/16 approximately Figures on projected spend Develop collaborative working Areas at Risk, SPOD and £22k was spent on Area at for Areas at Risk and arrangements between DfC, Neighbourhood Renewal Risk programmes and £214k Neighbourhood Renewal NIHE and councils to deliver programmes for 2015/16. on Neighbourhood Renewal projects and SPOD have not yet housing led regeneration in projects and £192k on SPOD. been received from DfC. partnership with communities.

NIHE will implement an empty There were 73 empty homes The Empty Homes strategy is homes scheme to meet social reported during 2015/16, with currently under review with housing need. 26 cases remaining open. DfC.

Promote housing led NIHE will continue to work Promote housing led Improve the quality of regeneration through master closely with the council regeneration through master urban and rural design and planning proposals in urban through the community planning proposals in urban townscape quality in local and village centres. planning process. and village centres. communities.

NIHE will update and ‘Sustainable Rural NIHE will launch and Support sustainable rural implement the Rural Housing Communities’, Rural Strategy implement the Rural Strategy communities through a Rural Policy and Action Plan 2016-20. and Action Plan 2016-20 was and Action Plan 2016-20. Strategy and Action Plan. approved following eight weeks of public consultation.

DSD will review findings DSD is supporting Social DfC will continue to invest in Support local businesses and of Social Enterprise pilot to Economy Enterprise growth in social enterprise growth to job creation through social inform policy development. NI through Community Asset increase sustainability in the enterprise. Transfer, Pilot Social Economy broad community sector. Projects, Social Enterprise Hubs and Social Innovation.

NIHE will implement a Social NIHE’s Social Housing NIHE’s Social Housing Enterprise Strategy and provide Enterprise Strategy 2015-2018 Enterprise Strategy will invest social investment finance. was launched in September £0.5m in NI annually to support 2015 and made two awards social housing enterprise totalling £2,000 to a range of developments. It will also social economy/social housing create new and additional enterprise initiatives in the social enterprises within Council. communities and introduce a digital Skills and Development Support Framework to up-skill local social enterprises and social entrepreneurs.

39 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 8: REGENERATE NEIGHBOURHOODS - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Redburn Loughview Community Forum has been awarded £1,000 to cover architect fees to vision how NIHE garages could be developed for social enterprise use. North Down Community Network have been awarded £1,000 for a Community café social enterprise this was for costs for equipment to allow the enterprise to start trading.

NIHE will transfer assets under There are no plans to transfer NIHE will transfer assets under the CAT framework to deliver assets within the Council at the CAT framework to deliver community regeneration. present. community regeneration when necessary. Results of latent demand tests The exercise revealed a small carried out in Carrowdore and housing need in both areas. Cloughey will be published and analysed.

Rural Applicants in Housing Stress 250 200 208 150 198 178 168 100 50 0 March 2013 March 2014 March 2015 March 2016

Source: NIHE

40 OUTCOME 9: CREATE SAFER AND COHESIVE COMMUNITIES Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Implement NIHE’s Community NIHE actively deals with ASB Implement NIHE’s Community Prevent crime and the fear of Safety Strategy 2014-17. in our estates. We participate Safety Strategy 2014-17. crime especially amongst the in the HIPA scheme to help Update the Strategy in most vulnerable in society. people deal with hate incidents 2017/18. at their home.

NIHE will continue to be a NIHE continue to work in NIHE will continue to be a Reduce anti-social behaviour. designated agency in the partnership with PCSPs as a designated agency in the PCSPs. designated agency. PCSPs. £40k was spent on Community Safety and £9.2k on Community Cohesion.

One bid has been submitted This one bid was not from a community group in progressed as it did not meet North Down for a community the criteria. No other bids were safety project 2015/16. received in the last financial year from groups in the Council.

NIHE will continue to partner Achieved: During 2015/16, Groups will be invited to apply on Anti-Social Behaviour NIHE dealt with 320 cases of for future rounds of community Forum and Multi Agency Risk anti-social behaviour. safety funding. Assessment Conferences.

NIHE will continue to provide NIHE will continue to provide NIHE will continue to partner support to victims of domestic support to victims of domestic. on Anti-Social Behaviour abuse. NIHE participated in monthly Forum and Multi Agency Risk MARAC meetings. Assessment Conferences. NIHE will continue to provide Both Ards and Bangor offices support to victims of domestic have worked closely with abuse by working closely Women’s Aid to assist victims with all the relevant agencies of domestic violence. in both the Statutory and Voluntary sectors.

NIHE will continue to fund SCNI provides valuable support The SCNI worker in the Council Increase tenant involvement Supporting Communities NI groups throughout the Council will work with the existing in the management and (SCNI) in their work with which ensures that the groups groups and seek to develop future development of their communities. are effective in representing and support new groups in communities. the needs of their local areas which currently have no communities. representations in the Area Scrutiny Panel.

41 Ards & North Down Housing Investment Plan Annual Update 2016

OUTCOME 9: CREATE SAFER AND COHESIVE COMMUNITIES - continued Plans 2015/16 Progress Plans 2016/19 Long Term Objectives NIHE will implement the The Councils scrutiny panel NIHE will continue to Establish strong, collaborative Community Involvement monitor the performance implement the strategy. working arrangements Strategy and update in of the NIHE and make Work will commence on between government agencies, 2017/18. recommendations on how the Community Involvement voluntary organisations and services could be improved. Strategy update in 2017. local community groups Local housing forums are to support community also held to address issues regeneration. of concerns and regular estate walkabouts take place to highlight issues for all agencies to action. NIHE will work to prevent Hate Crime incidents will NIHE will work to prevent hate Promote the development of hate crimes through its Good continue to be investigated crimes through implementation shared communities through Relations Strategy and Race and work will continue with of the Good Relations Strategy education programmes Relations Policy. communities to prevent them and Race Relations Policy. and shared new build taking place. developments. NIHE will implement bespoke NIHE has provided Hate Crime training in good relations for Training to more than 70 staff staff and community groups. across the organisation.

NIHE will implement BRIC 2. NIHE has completed phase one NIHE will identify a further NIHE will promote the good of the BRIC 2 programme with 26 groups to be involved in neighbour charter and the 26 estates involved across NI. phase two of the BRIC two five cohesion themes of Race across NI. Funding of 5k is Two estates were selected Relations, Communities in available to each area and the to participate in Phase one Transition, Interfaces, Flags, Good Relations Officer will of the BRIC 2 programme Emblems & Sectional Symbols. be working with the groups (Westwinds Newtownards and to draw up action plans and Breezemount Bangor). The East develop projects which will be End and Clandeboye have been delivered during 2016/17. selected for Phase two of the programme. NIHE has funding of £15k Community Involvement grants Funding of almost £15k for for community involvement totalling £15k were awarded 2016/17 for Community Grants projects for 2015/16 and an to 10 groups within the Council and Scrutiny Panel will be additional £48k for community during 2015/16. The grants made available by NIHE for workers’ salaries. supported a range of projects groups with the Council. and the evaluations confirmed that they achieved their objectives.

42 Anti social behavioural incidents 5,500 5,400 5,462 5,300

5,200 5,135 5,262 5,100 5,115 5,000 5,025 4,900 4,800 2010/11 2011/12 2012/13 2013/14 2014/15

Source: NISRA

Multiple Deprivation Measure 2010

Source: NISRA

43 Ards & North Down Housing Investment Plan Annual Update 2016

44 THEME FIVE Delivering quality services

OUTCOME 10: DELIVER BETTER SERVICES Plans 2015/16 Progress Plans 2016/19 Long Term Objectives Increase rent collection to NIHE collected 99.8% of rent during Increase rent collection to Maximise income to reinvest to improve services. 2015/16. reinvest to improve services. deliver better services and improve stock. Reduce arrears to maximise Arrears were reduced by £68k during Reduce arrears to maximise income. 2015/16. income.

Meet the Public Accounts Baseline level of tenancy fraud Implement the Tenancy Fraud Monitor and reduce Committee to establish a established. Action Plan in place and Action Plan. tenancy fraud. tenancy fraud baseline for statistics reported quarterly to DfC. future monitoring.

Maintain voids below 1% NIHE voids at April 2016 were 0.41% Maintain voids below 1% of Make best use of stock. of total stock to make best of total stock. total stock to make best use use of housing stock and of housing stock and increase increase revenue from rents. revenue from rents.

Implement the Sustaining Revised Customer Support and Implement the Strategy locally Reduce tenancy failure and Tenancy Strategy. Tenancy Sustainment Strategy and incorporate the approach help tenants stay in their approved by the Board and work in the Build Yes revised ways own home. commenced on the development of of working. local action plans. Local staff work to identify vulnerable people and work closely with support agencies.

Implement the welfare The Welfare Reform Action Plan NIHE will continue to liaise Monitor and improve reform action plan as focused mainly on the proposed with DfC in relation to how customer satisfaction required. Social Sector Size Criteria (SSSC - the SSSC will be mitigated, in levels. also referred to as the ‘Bedroom Tax’). order to determine what action We have been tracking legislative may be required in the year developments in relation to its ahead. introduction in Northern Ireland and linking with DSD on the Government’s proposals to provide full mitigation of the bedroom tax for Housing Executive and Housing Association tenants.

Continue to monitor tenant’s Ongoing Continue to monitor tenant’s satisfaction through the satisfaction through the CTOS. CTOS.

45 Ards & North Down Housing Investment Plan Annual Update 2016

46

Appendices

Appendix One: Social Housing Need by settlement 2015/20 SOCIAL HOUSING SETTLEMENT NEED 2015/20 Main Settlement Newtownards Town 215 Towns Comber 130 Donaghadee 65 Villages Ballygowan 20 Ballyhalbert 3 Ballywalter 0 Carrowdore 6 Cloughey 3 Greyabbey 10 Killinchy 0 Kircubbin 7 Millisle 9 Portaferry 28 Portavogie 0 Small Settlements Ballydrain 0 Cotton 0 Lisbane 0 Loughries 4 Main Settlement Bangor Urban 520 Towns Holywood 175 Villages Groomsport 35 Crawfordsburn 9 Helen’s Bay 10 The Council Total 1,249

47 Ards & North Down Housing Investment Plan Annual Update 2016

New Intermediate Housing Demand 2015/25 COUNCIL INTERMEDIATE HOUSING DEMAND 2015/25 Ards and North Down 710

Appendix Two: Social Housing Development Programme SCHEMES COMPLETED APRIL 2015 - MARCH 2016 No of Housing Scheme units Client group Assocation Policy theme Fir Drive, Newtownards 1 General Needs Connswater Urban Greenlea Drive, Newtownards 1 General Needs Connswater Urban Burnreagh Court, Newtownards 1 General Needs Helm Urban East Street, Newtownards 1 General Needs Connswater Urban South Circular Road, Bangor 41 General Needs Clanmil Urban Willowbrook Park, Bangor 1 General Needs Connswater Urban Berkley Square, Bangor 1 General Needs Connswater Urban Bus Depot, Killinchy Street, Comber 13 General Needs Choice Urban 2-4 Londonderry Avenue, Comber 8 General Needs Connswater Urban Cherryvalley Walk, Comber 1 General Needs Helm Urban Winston Parade, Comber 1 General Needs South Ulster Urban Parkway, Comber 1 General Needs South Ulster Urban Cypress Park, Donaghadee 2 General Needs Helm Urban Bartleys Wood, Ballywalter 1 General Needs Helm Rural Beechvale Road, Killinchy 5 General Needs Clanmil Rural Total 79

48 SCHEMES ON SITE AT 31ST MARCH 2016 No of Housing Scheme units Client group Assocation Policy theme 13 Comber Road / Jubilee Road 56 General Needs Clanmil Urban Killard School, North Road, Newtownards 79 General Needs Clanmil Urban Upper Greenwell Street, Newtownards 5 General Needs Clanmil Urban 90-94 Balfour Street, Newtownards 10 General Needs Clanmil Urban Nendrum Way, Newtownards 1 General Needs South Ulster Urban 57 John Street, Newtownards 9 General Needs Connswater Urban 20-22 Crawfordsburn Road, Newtownards 16 General Needs Clanmil Urban McClay Fold, Bangor 2 Elderly Sheltered Fold Supported Balligan Gardens, Bangor 1 General Needs Helm Urban Kilclief Gardens, Bangor (T) 16 General Needs Ark Urban Croft Community, 71 Bloomfield Road, Bangor 20 Learning Choice Supported Disabilities North Down Young People Leaving Care, 12 YPLC Choice Supported Donaghadee Road, Bangor Hamilton Road, Bangor 7 Vulnerable Women Choice Supported Rathgill Parade, Bangor (T) 102 General Needs Fold Urban Fold Mews, Bangor 2 Elderly Sheltered Fold Supported Ravara House, Ravara Gardens, Bangor 24 Elderly Housing Ark Supported with Care Skipperstone Road, Bangor 14 General Needs Fold Urban Rathgill Phase B, Bangor (T) 77 General Needs Fold Urban Clifton Special Care School, Old Belfast Road, Bangor 106 General Needs Choice Urban Railway Lane, Comber 12 General Needs Fold Urban De Wind Drive, Comber 1 General Needs South Ulster Urban 19-21 Castle Street, Comber 16 General Needs Habinteg Urban Mill Street, Comber 2 General Needs South Ulster Urban Linley Drive, Comber 1 General Needs South Ulster Urban Crescent Mews, Comber 1 General Needs South Ulster Urban Copeland Crescent, Comber 1 General Needs South Ulster Urban Beechfield, Donaghadee (T) 14 General Needs Clanmil Urban 22 Croft Road, Holywood 26 General Needs Helm Urban 34-36 Bangor Road, Holywood 6 General Needs Habinteg Urban

49 Ards & North Down Housing Investment Plan Annual Update 2016

SCHEMES ON SITE AT 31ST MARCH 2016 - continued No of Housing Scheme units Client group Assocation Policy theme 1-4 Ringbuoy Close, Cloughey 4 General Needs Helm Rural 66 Main Street, Greyabbey 10 General Needs Clanmil Rural 5 Church Grove, Kircubbin 6 General Needs Clanmil Rural 36 Abbey Road, Millisle 2 General Needs Clanmil Rural 5-13 & 17 Moss Road, Millisle 6 General Needs Helm Rural Burn Brae, Portaferry 4 General Needs Ark Rural High Street, Portaferry 23 General Needs Connswater Rural Total 694

SCHEMES PROGRAMMED 2016/19 No of Housing Scheme units Client group Year Association Policy theme Kimberley House, Newtownards 7 Mental Health 2016/17 Choice Urban 136 Scrabo Road, Newtownards 23 General Needs 2016/17 Clanmil Urban Frances Street, Newtownards 9 General Needs 2016/17 Clanmil Urban Talbot Street, Newtownards 6 General Needs 2016/17 Clanmil Urban Rathmullan Drive, Newtownards (T) 7 General Needs 2016/17 Connswater Urban Court Street, Newtownards 10 General Needs 2016/17 Hearth Urban Priory Avenue, Newtownards 12 General Needs 2016/17 Helm Urban Crawfordsburn Road, Newtownards ESP 2 Mental Health 2016/17 South Ulster Supported Corner of Faulkner Road / Clandeboye Road, Bangor 58 General Needs 2016/17 Clanmil Urban 66a-78 Bloomfield Road, Bangor 52 General Needs 2016/17 Clanmil Urban Newtownards Road, Comber 50 General Needs 2016/17 Choice Urban 40-48 Castle Street, Comber 12 General Needs 2016/17 Clanmil Urban 68-70 Castle Street, Comber 4 General Needs 2016/17 Habinteg Urban Comber ESPs 5 General Needs 2016/17 South Ulster Urban Killaughey Road, Donaghadee 24 General Needs 2016/17 Habinteg Urban The Square, Ballygowan 9 General Needs 2016/17 Alpha Rural Craigowen Gate Lodge, Bangor Road, Craigavad 1 General Needs 2016/17 Hearth Urban 18 Warren Road, Donaghadee 10 General Needs 2017/18 Helm Urban Comber ESPs 5 General Needs 2017/18 South Ulster Urban 58 Newtownards Road, Comber 10 General Needs 2018/19 South Ulster Urban Total 316

50 Appendix Three: Maintenance and grants information SCHEMES COMPLETED 1ST APRIL 2015 - 31ST MARCH 2016 Work Category Scheme Units Double Glazing Ards Double Glazing 148 Bangor Phase 1 243 Bangor Phase 2 (Holywood) 189 External Cyclical Loughview 281 Maintenance Insulation Bloomfield/Kilcooley Cavity Wall Insulation 18 Revenue Replacement Cloughey/Greyabbey Kitchens 49 Scrabo/Killinchy Kitchens 59 Ballywalter/Donaghadee/Millisle Kitchens 89 Bowtown & Scrabo Kitchens 69 Westwinds 1994 Kitchens 86

SCHEMES STARTED BETWEEN 1ST APRIL 2015 - 31ST MARCH 2016 Work Category Scheme Units External Cyclical Movilla Phase 1 215 Maintenance Portaferry 183 Movilla Phase 2 152 Westwinds Flats 172 Kilcooley Phase 1 330 Revenue Replacement Conlig Kitchens 44 Jubilee/ Kilcooley/ Rathgill 54 Lisnabreen 83 Heating Installation Kilcooley 59 Bangor 15 year heating 92 Note: Some schemes may start and complete in year.

51 Ards & North Down Housing Investment Plan Annual Update 2016

PROGRAMME OF WORK FOR 2016/17 Work Category Scheme Units External Cyclical Ballyhalbert/ Portavogie/ Ballywalter 247 Maintenance Glen Estate 113 Scrabo Estate 424 Comber Phase 1 183 Westwinds Houses & Bungalows 341 Double Glazing Bangor & Ards District Retrofit 273 Bathroom/ Kitchen/ Rewire Ballyferris/ Carrickmannin 115 Ballynoe/ Ravara 22 Heating Installation Ards 15 Year old heating 108 Jubilee/ Rathgill (additional dwellings) 39 Bangor 15 year old heating 72 Westwinds 15 year old heating 150 Revenue Replacement Scrabo Kitchens (additional dwellings) 33 Glen Kitchens Phase 2 106 Movilla/ Loughries Kitchens 67 Rathgill Kitchens 44

ANALYSIS OF ADAPTATIONS TO HOUSING EXECUTIVE STOCK IN 2015/16 Adaptations commenced Adaptations spend April 2015 Type of Adaptation April 2015 to March 2016 to March 2016 (£k) Extension to dwelling 12 395 Lifts <5 11 Showers 100 226 Total 632

52 GRANTS PERFORMANCE 2015/16 Grant Type Approved Approval Value (£k) Completed Mandatory Grants Disabled Facilities Grants 66 905 69 Repair Grant 61 69 61

Discretionary Grants Renovation Grant <5 41 <5 Home Repair Assistance Grant 7 24 6 Total 1,039

DEFINITION OF WORK CATEGORIES External Cyclical Work to the external fabric of a dwelling and its immediate surrounding area. Maintenance Revenue Replacement Replacement of obsolete internal elements, e.g. sanitary ware and kitchen units. Heating Installation Replacement of solid fuel or electric heating. Double Glazing Replacement of single glazed with double glazed units. Insulation installation of cavity wall insulation Bathroom / Kitchen / Rewire Replacement of obsolete internal elements, e.g. sanitary ware, kitchen units & Re-wire

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Appendix Four: Household composition of housing applicants at March 2016 SINGLE SMALL SMALL LARGE LARGE OLDER TYPE PERSON ADULT FAMILY ADULT FAMILY PERSON TOTAL Newtownards Town Applicant 404 54 201 18 47 158 882 App (HS) 244 20 104 7 22 110 507 Allocation 79 16 69 0 8 27 199 Comber Applicant 71 26 54 6 14 71 242 App (HS) 37 11 25 3 7 47 130 Allocation 20 3 23 0 2 9 57 Donaghadee Applicant 60 9 26 3 8 42 148 App (HS) 36 3 11 2 4 34 90 Allocation 22 2 10 0 0 9 43 Ballygowan Applicant 12 4 10 1 4 3 34 App (HS) 7 4 5 1 4 2 23 Allocation 0 0 3 0 0 0 3 Ballyhalbert Applicant 2 0 1 0 0 3 6 App (HS) 1 0 1 0 0 2 4 Allocation 0 0 1 0 0 0 1 Ballywalter Applicant 16 6 12 2 7 8 51 App (HS) 9 2 4 1 6 3 25 Allocation 9 2 5 0 1 3 20 Carrowdore Applicant 11 3 7 0 1 1 23 App (HS) 6 3 2 0 0 0 11 Allocation 1 0 3 0 0 0 4 Cloughey Applicant 3 1 5 0 2 3 14 App (HS) 1 0 2 0 2 2 7 Allocation 2 0 1 0 0 0 3 Greyabbey Applicant 9 1 6 3 3 4 26 App (HS) 4 0 4 2 2 3 15 Allocation 0 0 0 0 0 1 1 Killinchy Applicant 5 0 6 0 1 0 12 App (HS) 4 0 1 0 1 0 6 Allocation 2 0 3 0 0 1 6 Kircubbin Applicant 27 1 14 1 0 7 50 App (HS) 13 1 2 0 0 3 19 Allocation 7 1 6 0 1 0 15

54 SINGLE SMALL SMALL LARGE LARGE OLDER TYPE PERSON ADULT FAMILY ADULT FAMILY PERSON TOTAL Millisle Applicant 29 4 15 1 5 18 72 App (HS) 18 3 5 0 0 10 36 Allocation 4 1 5 0 1 3 14 Portaferry Applicant 20 3 23 2 10 2 60 App (HS) 8 3 13 0 4 1 29 Allocation 6 0 1 0 1 0 8 Portavogie Applicant 8 1 6 0 2 2 19 App (HS) 3 0 4 0 1 0 8 Allocation 5 0 2 0 0 0 7 Ballydrain Applicant 1 0 1 0 1 1 4 App (HS) 0 0 1 0 1 0 2 Allocation 0 0 0 0 0 0 0 Cotton Applicant 0 0 0 0 0 1 1 App (HS) 0 0 0 0 0 0 0 Allocation 1 0 1 0 0 0 2 Lisbarnet Applicant 0 0 2 0 1 0 3 App (HS) 0 0 2 0 1 0 3 Allocation 0 0 0 0 0 0 0 Loughries Applicant 0 0 0 0 0 2 2 App (HS) 0 0 0 0 0 1 1 Allocation 0 0 0 0 0 0 0 Ards Total Applicant 678 113 389 37 106 326 1,649 App (HS) 391 50 186 16 55 218 916 Allocation 158 25 133 0 14 53 383

Bangor Town Applicant 555 77 308 34 67 379 1,420 App (HS) 334 40 187 22 41 260 884 Allocation 72 10 54 2 20 44 202 Holywood Town Applicant 113 23 64 5 9 111 325 App (HS) 66 14 35 1 2 82 200 Allocation 14 2 9 0 5 12 42

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SINGLE SMALL SMALL LARGE LARGE OLDER TYPE PERSON ADULT FAMILY ADULT FAMILY PERSON TOTAL Crawfordsburn Applicant 2 0 5 0 1 6 14 App (HS) 2 0 3 0 1 5 11 Allocation 0 0 0 0 0 0 0 Groomsport Applicant 28 9 7 1 3 33 81 App (HS) 12 7 5 1 1 22 48 Allocation 2 0 0 0 0 6 8 Helen’s Bay Applicant 5 2 0 0 0 3 10 App (HS) 5 1 0 0 0 3 9 Allocation 0 0 0 0 0 0 0 North Down Total Applicant 703 111 384 40 80 532 1,850 App (HS) 419 62 230 24 45 372 1,152 Allocation 88 12 63 2 25 62 252 Ards and North Down Applicant 1,381 224 773 77 186 858 3,499 Total App (HS) 810 112 416 40 100 590 2,068 Allocation 246 37 196 2 39 115 635

Applicant – Housing applicants at March 2016 App (HS) – Housing stress applicants at March 2016 (i.e. 30 points or more) Allocation – Annual allocations for year ending March 2016

Definition of household composition of housing applicants

DEFINITION OF HOUSEHOLD TYPES Single person 1 person 16-59 years old Older person 1 or 2 persons aged 16 or over, at least 1 over 60 Small adult 2 persons 16-59 years old Small family 1 or 2 persons aged 16 or over, with 1 or 2 children Large family 1 or 2 persons aged 16 or over, and 3 or more persons 0-15, or 3 or more persons 16 or over and 2 or more persons aged 0-15 Large adult 3 or more persons aged 16 or over with or without 1 person aged 0-15

56 Appendix Five: Housing Executive stock at March 2016 Sold Stock in bold COMMON LANDLORD AREA BUNG (i) FLAT HOUSE MAIS (ii) COTTAGE TOTAL VOID Newtownards Town 322 555 1,125 0 7 2,009 11 34 132 1,730 20 11 1,927 Comber 181 18 201 0 5 405 3 67 13 630 0 62 772 Donaghadee 115 131 157 0 4 407 6 36 28 274 1 20 359 Ballygowan 35 0 35 0 5 75 0 42 0 140 0 25 207 Ballyhalbert 5 0 2 0 3 10 1 16 0 9 0 8 33 Ballywalter 49 6 57 0 21 133 1 20 0 134 0 14 168 Carrowdore 41 0 31 0 9 81 1 13 0 51 0 23 87 Cloughey 11 0 1 0 9 21 1 19 0 15 0 10 44 Greyabbey 32 0 22 0 15 69 2 47 0 84 0 12 143 Killinchy 16 0 7 0 1 24 1 34 0 42 0 10 86 Kircubbin 49 0 51 0 16 116 4 61 0 123 0 38 222 Millisle 51 11 71 0 7 140 0 34 1 115 0 42 192 Portaferry 103 8 60 0 12 183 2 86 0 264 0 67 417 Portavogie 47 7 13 0 13 80 0 76 1 59 0 10 146 Ballydrain 7 0 4 0 3 14 0 20 0 11 0 2 33 Cotton 4 0 11 0 11 26 0 4 0 26 0 17 47

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COMMON LANDLORD AREA BUNG (i) FLAT HOUSE MAIS (ii) COTTAGE TOTAL VOID Lisbarnet 11 0 1 0 0 12 0 11 0 33 0 2 46 Loughries 8 0 2 0 1 11 0 32 0 27 0 10 69 Ards Total 1,087 736 1,851 0 142 3,816 33 652 175 3,767 21 383 4,998 Bangor Town 433 572 935 0 25 1,965 25 40 171 1,703 0 33 1,947 Holywood Town 97 198 139 32 0 466 2 5 108 622 42 0 777 Groomsport 42 1 12 0 5 60 0 39 3 84 0 10 136 Crawfordsburn 17 0 3 0 1 21 0 32 0 1 0 3 36 Helen’s Bay 14 0 14 0 1 29 1 4 0 47 0 16 67 North Down Total 603 771 1,103 32 32 2,541 28 120 282 2,457 42 62 2,963 Ards and North Down Total 1,690 1,507 2,954 32 174 6,357 61 772 457 6,224 63 445 7,961

*Of the total stock these properties are void and do not include properties for sale or demolition. (i) Bungalow (ii) Maisonette

58 Appendix Six: Management Team contact details OFFICE CONTACT CONTACT INFORMATION All enquiries 03448 920 900 Newtownards Office [email protected] Strangford House Court Street Newtownards BT23 7NX Bangor Office [email protected] 2 Alfred Street Bangor BT20 5DH South Regional Manager Comghal McQuillan [email protected] Area Manager Owen Brady [email protected] Housing Services Manager Philip O’Flaherty [email protected] Bangor Office Manager (A) Philip O’Flaherty [email protected] Bangor Maintenance Manager (A) Paul Dishman [email protected] Newtownards Maintenance Manager (A) William Irvine [email protected]

REGIONAL SERVICES Land and Regeneration Elma Newberry [email protected] 2 Adelaide Street Belfast BT2 8PB Supporting People Anne Sweeney [email protected] Central Grants Danny O’Reilly [email protected] 2 Adelaide Street Belfast BT2 8PB Head of Placeshaping South Ailbhe Hickey [email protected] Marlborough House Craigavon BT64 1AJ

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Appendix Seven: Glossary Affordable Housing Affordable housing is defined as social rented housing and intermediate housing for eligible households. Affordable Housing Fund Administered by DSD/DfC, this finances an interest-free loan to housing associations, to fund the provision of new affordable homes and the refurbishment of empty homes. Areas at Risk This programme aims to intervene in areas of risk of slipping into social or environmental decline by working with residents. Building Relations in Communities (BRIC) Provides training on good relations and funding for good relations plans. Building Successful Communities (BSC) Carried out in six pilot areas; this uses housing intervention to regenerate areas and reverse community decline. CAT Community Asset Transfer provides for a change in management and/or ownership of land or buildings, from public bodies to communities. Community Cohesion Cohesive communities are communities where there is a sense of belonging, and there are positive relationships within the community, regardless of background. CTOS Continuous Tenant Omnibus Survey is an assessment of the attitudes of Housing Executive tenants. Decent Home A decent home is one which is wind and watertight, warm and has modern facilities and is a minimum standard that all social housing should have met through time. Department for Communities (DfC) New government department in Northern Ireland which came into effect in May 2016 and replaces the Department for Social Development (DSD). Disabled Facility Grant (DFG) A grant to help improve the home of a person with a disability who lives in the private sector to enable them to continue to live in their own home. Department for Infrastructure (DfI) New government department in Northern Ireland which came into effect in May 2016 and replaces the Department for Regional Development (DRD). Discretionary Housing Payment Is an extra payment to help pay the difference or shortfall between the rent charged by a landlord and housing benefit. Equity Sharing Equity sharing allows social housing tenants to buy part of their dwelling (starting at 25%). The remaining portion is rented from the Housing Executive or registered housing association. Floating Support This enables users to maintain or regain independence in their own homes. Floating support is not tied to the accommodation but is delivered to individual users.

60 Frost Stat A thermostat used to turn on a heating system automatically when the temperature drops below a threshold. Fuel Poverty A household is in fuel poverty if, in order to maintain an acceptable temperature throughout the home, it would have to spend more than 10% of its income on all household fuel. Full Duty Applicant (FDA) A Full Duty Applicant is a person to whom the Housing Executive owes a duty under Article 10 (2) of the Housing (NI) Order, 1988 to “secure accommodation becomes available for his/her occupation”. HCN Housing Community Network assists residents’ associations to develop local services. Home Energy Conservation Authority, the Housing Executive is the HECA for Northern Ireland. HECA Home Energy Conservation Authority, the Housing Executive is the HECA for Northern Ireland. Hate Incident Practical Action (HIPA) Scheme The HIPA scheme is available across Northern Ireland to support victims of hate incidents at their homes. HMO A House of Multiple Occupation means a house occupied by more than two people who are not all members of the same family. House Sales Scheme The House Sales Scheme gives eligible tenants of the Northern Ireland Housing Executive (NIHE) or registered housing associations the right to buy their property from their landlord at a discount. Housing Growth Indicators (HGI) Figures contained in the Regional Development Strategy to estimate the new dwelling requirement for council areas and the Belfast Metropolitan Urban Area for 2008-25. Housing Market Area A market area is the geographic area within which the majority of households move, work and live. Housing Market Analysis (HMA) This is an evidence base for housing and planning policies, which examines the operation of Housing Market Areas, including the characteristics of the housing market, how key factors work together and the potential housing need and demand on a cross tenure basis. Housing Needs Assessment This is an assessment of local housing needs primarily in relation to general needs social housing, supported housing, travellers and affordable housing. Housing Stress Applicants on the waiting list who have a points total of 30 points or above are considered to be in housing stress, or housing need.

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Intermediate Housing Intermediate Housing consists of shared ownership housing provided through a Registered Housing Association (e.g. Co-ownership Housing Association) and helps eligible households who can afford a small mortgage, but that are not able to afford to buy a property outright. The property is split between part ownership by the householder and part social renting from the Registered Housing Association. Latent demand test Housing needs survey carried out in a rural area to assess any potential hidden need. Lifetime Homes Housing design standards, which make a home more adaptable through a person’s life cycle. Mandatory repair grant This is a grant made available by the Housing Executive to landlords who have been served a repair notice by the council. Neighbourhood Renewal Government Departments and agencies working in partnership to tackle disadvantage and deprivation. Net Stock Model An assessment of housing need at a Northern Ireland level, using net household projections. NIFHA Northern Ireland Federation of Housing Associations. NISRA Northern Ireland Statistics and Research Agency. OFMDFM Office of the First Minister and Deputy First Minister. Oil buying clubs Oil buying clubs are designed to help consumers reduce their costs by purchasing oil orders in bulk as part of a group. PCSPs Policing and Community Safety Partnerships. PPS Planning Policy Statement. Quality Assessment Framework The Quality Assessment Framework sets out the standards expected in the delivery of Supporting People services. RDP Rural Development Programme. SCNI Supporting Communities Northern Ireland provides training and funding for community groups. Supporting Communities Northern Ireland provides These are communities where people choose to live with others regardless of training and funding for community groups. their religion or race, in a neighbourhood that is safe and welcoming to all. Shared Housing These are communities where people choose to live with others regardless of their religion or race, in a neighbourhood that is safe and welcoming to all.

62 SHDP Social Housing Development Programme, the SHDP provides grant funding to housing associations to build social housing. The programme is managed by the Housing Executive on a three-year rolling programme. Smartmove Housing This is a charitable organisation offering advice; support and accommodation to people who are homeless and in acute housing need. Social Enterprise Social enterprises are businesses with primarily social objectives whose profits are reinvested to achieve these objectives in a community. Social Rented Housing Social Rented Housing is housing provided at an affordable rent by the Housing Executive and registered housing associations; that is, housing associations, which are registered and regulated by the Department for Communities as a social housing provider. Social rented accommodation is offered in accordance with the Common Selection Scheme, administered by the Northern Ireland Housing Executive, which prioritises households who are living in unsuitable or insecure accommodation. SPOD Small Pockets of Deprivation is a delivery vehicle for neighbourhood renewal. Stock Transfer Programme The aim of the Stock Transfer Programme is to deliver major refurbishment works to social homes through transfer the stock from the Housing Executive to housing associations. Supported Housing A term used to describe a range of both long and short-term accommodation provided for people who need an additional level of housing related support to help them lead an independent life. Supporting People Programme The Supporting People Programme is designed to provide housing related support to prevent difficulties that can typically lead to hospitalisation, homelessness or institutional care and can aid a smooth transition to independent living for those leaving an institutionalised environment. TBUC The Northern Ireland Executive Together Building a United Community Strategy containing objectives for a united and shared community and improved community relations.

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64 www.nihe.gov.uk RS/149/06/16