ENERGY FREEDOM FOR A CHANGING WORLD. 2020 ANNUAL REPORT // MERCURY NZ LIMITED MENU. ABOUT THIS MENU 1. ENERGY FREEDOM TODAY. 2. OUR WORLD OF ENERGY FREEDOM. REPORT. 04 WHO WE ARE 14 THE WORLD AROUND US 05 OUR DIRECTION 18 ENGAGING WITH OUR STAKEHOLDERS Mercury is committed to providing transparent disclosures in 06 OUR BUSINESS MODEL 20 THE RISKS WE FACE easily understood, comparable and engaging ways so that we meet the expectations of our many stakeholders. 09 CHAIR & CHIEF EXECUTIVE 21 PULLING IT ALL TOGETHER UPDATE 22 CREATING VALUE IN FY20 This report follows the Integrated Reporting <IR> framework. We describe Our Business Model, including inputs, outputs and the outcomes of our strategic approach across five pillars, taking a long-term view of value creation. We also include a specific Global Reporting Initiative (GRI) Standards index and our climate change section follows the Task Force on Climate- ABOUT THIS REPORT 3. LIVING ENERGY FREEDOM. related Financial Disclosures (TCFD). OUR PILLAR STORIES We have grouped our reporting into five sections to help you find areas of particular interest, but note that they are all part of who we are, what we do and why. Across all this, we seek to report openly and honestly on our performance in a way that shows the integrated approach CUSTOMER PARTNERSHIPS KAITIAKITANGA PEOPLE COMMERCIAL we take. If you have any comments about this report, including things 24 27 30 36 39 we could do better, please email
[email protected] STATEMENT FROM THE DIRECTORS PREPARING FOR CLIMATE CHANGE The directors are pleased to present Mercury NZ Limited’s 33 integrated Annual Report and Financial Statements for the year ended 30 June 2020.