DOCSLIB.ORG

Sustainability Report 2019 Parques Reunidos Servicios Centrales, SA and Subsidiary Companies

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Sustainability Report 2019 Parques Reunidos Servicios Centrales, SA and Subsidiary Companies Sustainability Report 2019 Parques Reunidos Servicios Centrales, S.A. and subsidiary companies (Parques Reunidos Group) Non-Financial Statement, pursuant to Law 11/2018 (Free translation from the original in Spanish. In the event of discrepancy, the Spanish-language version prevails) Date of Report: 20.05.2020 INTRODUCTION ................................................................................................................................................ 3 ABOUT THIS REPORT ..........................................................................................................................................3 LETTER FROM THE LEGAL REPRESENTATIVE .............................................................................................................4 PARQUES REUNIDOS GROUP ............................................................................................................................ 5 ABOUT US ........................................................................................................................................................5 OUR BUSINESS ..................................................................................................................................................5 ORGANISATIONAL OBJECTIVES AND STRATEGIES ......................................................................................................6 ETHICAL PRINCIPLES - OUR CODE OF CONDUCT .......................................................................................................7 OUR SUSTAINABILITY POLICY ...............................................................................................................................8 OUR SUSTAINABILITY STRATEGY, 2020-2025 .......................................................................................................9 STAKEHOLDER RELATIONS .................................................................................................................................12 MATERIALITY ANALYSIS ....................................................................................................................................13 MATERIALITY MATRIX ......................................................................................................................................16 PRINCIPAL FACTORS AND TRENDS THAT MAY AFFECT ITS FUTURE PERFORMANCE .........................................................17 GOOD GOVERNANCE AND DUE DILIGENCE..................................................................................................... 19 POLICIES ........................................................................................................................................................19 GOVERNING BODIES .........................................................................................................................................19 CONTROL MECHANISMS ....................................................................................................................................22 OUR AREAS OF ACTIVITY ................................................................................................................................ 23 ENVIRONMENTAL MANAGEMENT ................................................................................................................. 23 ENERGY AND GREENHOUSE GAS EMISSIONS ..........................................................................................................25 WATER .........................................................................................................................................................28 WASTE .........................................................................................................................................................31 PROTECTING BIODIVERSITY ................................................................................................................................34 HEALTH AND SAFETY ...................................................................................................................................... 35 SAFE AND HEALTHY WORKPLACES .......................................................................................................................37 SAFE LEISURE ..................................................................................................................................................40 PERSONNEL MANAGEMENT ........................................................................................................................... 42 EMPLOYMENT .................................................................................................................................................43 ORGANISATION OF WORK .................................................................................................................................50 SOCIAL RELATIONS ...........................................................................................................................................51 TRAINING .......................................................................................................................................................53 ACCESSIBILITY AND EQUALITY.............................................................................................................................55 OUR CUSTOMERS ........................................................................................................................................... 58 ACCESSIBILITY AND INCLUSION ...........................................................................................................................58 OBJECTIVE AND TRANSPARENT INFORMATION ......................................................................................................59 1 COMPLAINTS MANAGEMENT .............................................................................................................................59 CUSTOMER PRIVACY .........................................................................................................................................60 CUSTOMER SATISFACTION .................................................................................................................................61 COMBATTING CORRUPTION AND BRIBERY .................................................................................................... 62 HUMAN RIGHTS ............................................................................................................................................. 69 SOCIETY ................................................................................................................................................. 70 COMMITMENT TO SUSTAINABLE DEVELOPMENT ....................................................................................................70 SUBCONTRACTING AND SUPPLIERS .....................................................................................................................70 TAX INFORMATION ..........................................................................................................................................71 AWARDS AND RECOGNITIONS ............................................................................................................................73 PARQUES REUNIDOS SPIRIT ...............................................................................................................................75 CHILDHOOD AND HEALTH.................................................................................................................................................... 76 SOCIAL INCLUSION ............................................................................................................................................................... 79 EDUCATION AND AWARENESS ............................................................................................................................................ 83 BIODIVERSITY AND RESEARCH ............................................................................................................................................. 86 ANNEXES ................................................................................................................................................. 92 ANNEX I: LIST OF CENTRES INCLUDED WITHIN THE SCOPE OF THE REPORT ...................................................................92 ANNEX II: POLICIES ..........................................................................................................................................93 ANNEX III: PERFORMANCE INDICATOR ................................................................................................................96 ANNEX IV. DATA CONSOLIDATION METHODOLOGY ............................................................................................ 104 TABLE OF CONTENTS .................................................................................................................................... 106 INDEX OF CONTENT REQUIRED BY LAW 11/2018 OF 28 DECEMBER ...................................................................... 107 INDEX OF CONTENT GRI (GLOBAL REPORTING INITIATIVE) ................................................................................... 118 INDEX OF CONTENT ACCORDING TO THE PRINCIPLES OF THE UN GLOBAL COMPACT ................................................. 131 2 INTRODUCTION About this report Pursuant to Law 11/2018 of 28 December, on non- Time scope financial information and diversity
Load more

Recommended publications
  • Q1 FY19 Results Presentation 2 9% Revenue Growth Achieved Year-To-April 28Th
    Q1 FY2019 RESULTS PRESENTATION 9 May 2019 Key Highlights of the Period ➤ Q1 results performance impacted by the Easter Holiday’s calendar shift • As a result, Q1 like-for-like revenue has slightly decreased by 1.5% ➤ Strong performance Year-to-April (to factor in Easter Holidays calendar shift) • Year-to-April 28th like-for-like revenue rose by 9%, above our expectations • Spain and RoE have recorded a strong performance • In the US, the season for most of our parks begins in May and beginning of June • Year-to-April 28th represents c. 10% of annual revenue ➤ Key strategic actions for 2019 • Integration of recent acquisitions underway • Tropical Islands consolidating since January 1st and key management focus • Wet’n’Wild Sydney is initially performing below expectations • c.€70 MM of expansion projects under execution • Ducati World (Mirabilandia), Steelers Country (Kennywood), Living Shores Aquarium (Story Land) to open in Q2 • Cartoon Network Hotel (Dutch Wonderland) to open at the beginning of Autumn ➤ EQT together with CF Alba and GBL, have reached an agreement to launch a voluntary takeover bid for the company • Finalization of the Revised Strategic Plan postponed until we have greater visibility on the result of the offer Q1 FY19 results presentation 2 9% Revenue Growth achieved Year-to-April 28th Reported Figures Like-for-Like Like-for-Like Year-to-April 28th + 45.4% 1,605 + 9.8% 1,143 + 12.7% 2,242 1,040 1,989 1,103 ('000) Visitors Q1 FY18 Q1 FY19 Q1 FY18 Q1 FY19 Q1 FY18 Q1 FY19 + 9.0% 61.3 + 40.5% 58.1 (1.5%) 56.2 36.6 36.0 41.3
    [Show full text]
  • Island Sun News Sanibel 05.29.2015
    PRSRT STD U.S. POSTAGE PAID FT MYERS, FL PERMIT #5718 Postal Customer Read Us Online at ECRWSS IslandSunNews.com NEWSPAPER VOL. 22, NO. 49 SANIBELSanibel & CAPTIVA & Captiva ISLANDS, Islands FLORIDA MAY 29, 2015 MAY/JUNE SUNRISE/SUNSET: 29 6:36 • 8:15 30 6:36 • 8:16 31 6:36 • 8:16 1 6:36 • 8:17 2 6:36 • 8:17 3 6:35 • 8:17 4 6:35 • 8:18 & Education Center. Dates include June Refuge Adds Family Film Series 7, 21; July 5, 19; and August 2. Titles will include The Lorax and Turtle: The To Free Summer Programs Calendar Incredible Journey. For a schedule, visit dingdarlingsociety.org/summer-films. Refuge summer programs begin on National Trails Day, Saturday, June 6. They also include Family Beach Walks, Indigo Trail Walks, and Reading in the Refuge craft activities. For a full schedule with descrip- tions, visit www.dingdarlingsociety.org/ summer-programming. National Trails Day will feature specially scheduled hikes on Indigo Trail and the Wildlife Education Boardwalk plus Reading in the Refuge and Animal Tracking 101 in the Visitor & Education Center, and Animal Olympics on Indigo Trail. Participants who complete the Animal Olympics chal- lenge and return the sheet to the Visitor & Education Center are eligible to win a prize. Summer programming is made possible by support from the “Ding” Darling Wildlife Society-Friends of the Refuge (DDWS). The schedule of weekly activities follows. The inspirational film Turtle: The Incredible No pre-registration is necessary. Journey shows on June 21 as part of the • Reading at the Refuge, every Tuesday refuge’s new bi-weekly Summer Family Film and Saturday at 11 a.m.: Attendees of each Series 45-minute reading-and-crafts session learn Guided hikes along Indigo Trail to the Wildlife Education Boardwalk teach families about about a refuge animal and make a take-home craft related to it.
    [Show full text]
  • “Batiendo a Wall Street” | Pablo Martínez Bernal
    • Tesis de Inversión: Tecnoinvestimenti | Jesús Argaiz • Tesis de inversión en Bolsas Mercados Españoles (BME) | Álvaro Torres • Tesis de inversión RA International | Lucas López 31 • Tesis de inversión Parques Reunidos (PQR) | Jose Luís Moreno • Valoración Previa IPO Aston Martin Holdings | Cristian Barros • Tesis de Inversión Elegant Hotels | Mario Sánchez 74 • Tesis de Inversión de Xiaomi, Corp. (Hong Kong 1810) | Fernando Martín • Tesis de inversión Cannae Holdings | Richard Tejedor • Tesis de in- versión CMG Chipotle Mexican Grill | Iván Marqués • Tesis de inversión en CAKE BOX | Miguel del Sordo Nicolás • Tesis de inversión Prosegur Cash by Buy & Hold | Antonio Aspas• Reseña “Batiendo a Wall Street” | Pablo Martínez Bernal SEPTIEMBRE | #2 Tesis profesional invitada Tesis de inversión Prosegur Cash by Buy & Hold Reseña Libro “Batiendo a Wall Street” by Pablo Martínez Cristian Barros nos Descubre Elegant Lucas López nos revela Y Miguel del Sordo nos muestra un análisis ac- Hotels de la mano de los motivos por los analiza Cake Box, una tual y las perspectivas de Mario Sánchez, la mayor cuáles cree que podría de las 100 compañías futuro de la prestigiosa cadena hotelera de lujo en ser un buen momento de más rápido creci- Con la colaboración de: marca de automóviles Barbados. para invertir en RA miento en ingresos en Aston Martin. International. Reino Unido. 1 2 ¡Bienvenido a ! El pasado mes de junio lanzamos el primer número de la revis- ta Buscando Valor. Una revista orientada a encontrar el talento en la gestión fuera de los círculos convencionales. En ese primer número, se incluyeron 17 tesis de inversión procedentes de usua- rios de Rankia.
    [Show full text]
  • Parques Reunidos Corporate Presentation January 2018 Disclaimer
    Parques Reunidos Corporate Presentation January 2018 Disclaimer This document does not constitute or form part of any purchase, sales or exchange offer, nor is it an invitation to draw up a purchase sales or exchange offer, or advice on any stock issued by Parques Reunidos Servicios Centrales, S.A. (“Parques Reunidos”). Nor shall this document or any part of it form part of any offer for sale or solicitation of any offer to buy any securities on the basis of or be relied on in connection with any contract or commitment to purchase shares. Neither this document nor any information contained herein may be reproduced in any form, used or further distributed to any other person or published, in whole or in part, for any purpose, except that information may be extracted herefrom and used in equity research reports about Parques Reunidos in compliance with the applicable regulations. Failure to comply with this obligation may constitute a violation of applicable securities laws and/or may result in civil, administrative or criminal penalties. This document is not for publication, release, disclosure or distribution, directly or indirectly, in, and may not be taken or transmitted into the United States, Canada, South Africa, Japan or Australia, and may not be copied, forwarded, distributed or transmitted in or into the United States, Canada, South Africa, Japan, Australia or any other jurisdiction where to do so would be unlawful. The distribution of this document in other jurisdictions may also be restricted by law and persons into whose possession this document comes should inform themselves about, and observe, any such restrictions.
    [Show full text]
  • Cornelis Attraction 25-05-11 Emb Tot Onbekend
    Tilburg University Attraction accountability Cornelis, P.C.M. Publication date: 2011 Link to publication in Tilburg University Research Portal Citation for published version (APA): Cornelis, P. C. M. (2011). Attraction accountability: Predicting the unpredictable?!. NRIT Media. General rights Copyright and moral rights for the publications made accessible in the public portal are retained by the authors and/or other copyright owners and it is a condition of accessing publications that users recognise and abide by the legal requirements associated with these rights. • Users may download and print one copy of any publication from the public portal for the purpose of private study or research. • You may not further distribute the material or use it for any profit-making activity or commercial gain • You may freely distribute the URL identifying the publication in the public portal Take down policy If you believe that this document breaches copyright please contact us providing details, and we will remove access to the work immediately and investigate your claim. Download date: 25. sep. 2021 Attraction accountability Predicting the unpredictable?! Pieter C.M. Cornelis Attraction accountability Predicting the unpredictable?! Pieter C.M. Cornelis Colofon Attraction accountability: Predicting the unpredictable?! Pieter C.M. Cornelis Proefschrift Universiteit van Tilburg Dissertation Tilburg University Uitgever/Publisher: NRIT Media ISBN: 978-90-75923-66-7 © NRIT Media. Alle rechten voorbehouden. Niets van deze uitgave mag worden verveelvoudigd, opgeslagen in een geautomatiseerd gegevensbestand, of openbaar gemaakt, in enige vorm of op enige wijze, zonder voorafgaande toestemming van de uitgever. © NRIT Media. All rights reserved. No part of this publication may be produced, stored in a retrieval system, or transmitted, in any form or by any means, without prior permission of the publisher.
    [Show full text]
  • Annual Meeting Edition NEAAPA Newsletter 2 Industry Icons to Be Inducted Into the NEAAPA Hall of Fame NASHUA, N.H
    New England News 2020 Annual Meeting Edition NEAAPA Newsletter 2 Industry Icons To Be Inducted Into The NEAAPA Hall Of Fame NASHUA, N.H. – Industry icons James Patten III and the late Haig Gulezian will be inducted into the New England Association of Amuse- ment Parks and Attractions (NEAAPA) Hall of Fame on Tuesday, March 24. The gala event will take place during NEAAPA’s 107th Anniversary Edu- cation Conference & Annual Meeting at the Radisson Nashua Hotel here. Patten, a past secretary, vice presi- dent and president of NEAAPA, served as general manager at the for- mer Shaheen’s Fun Park, also referred to as Fun-O-Rama, in Salisbury Beach, Mass., while Gulezian was known as an entrepreneur in the amusement industry and had other James Patten III Haig Gulezian business ventures. Worked For Father-In-Law Inside This Issue Welcome To The Meeting Page 3 While attending Babson College in Massachusetts, James Patten III started working at the Salisbury Beach facility in 1965 for the SWT Program Page 3 late Roger J. Shaheen, owner of the amusement park. It was there IAAPA Show Floor Photos Pages 4-5 he met and married Shaheen’s daughter, Jilda. Powers In Hall Of Fame Page 7 Following his college graduation in 1967, James was named gen- Manufacturers News Pages 8-9-10 eral manager of the amusement park and was involved with the IAAPA Luncheon & Meeting Page 11 business until it closed in 1990. It was during his management stint Tom Morrow Dinner Page 12 that Shaheen’s facility evolved from a tiny business with one ride Jerry Brick Honored Page 13 and a couple of food stands into a full-fledged beachfront park.
    [Show full text]
  • Agreement for the Acquisition of Tropical Islands
    Parques Reunidos Servicios Centrales, S.A. (“Parques Reunidos” or the “Company”), pursuant to article 227 of the consolidated text of the Securities Market Act, approved by Royal Legislative Decree 4/2015, of 23 October, hereby informs of the following MATERIAL FACT The Company has reached an agreement with Tanjong PLC to acquire the German water park “Tropical Island” for a total amount of EUR 226 million. The acquisition will be financed with an additional tranche to the group’s existing syndicated credit facilities, with similar conditions to the existing financing. The acquisition is yet pending clearance from the German Competition Authorities and other customary approvals. The transaction is expected to be closed by February 2019. The attached presentation will be delivered to analysts and institutional investors through conference call at 18:00 hours. In Madrid, on 11 December 2018 Parques Reunidos Servicios Centrales, S. A. Acquisition of Tropical Islands 11 December 2018 Transaction Summary • Parques Reunidos has reached an agreement with Tanjong PLC to acquire the German indoor water park Tropical Islands, for a total amount of €226 MM. The transaction includes the acquisition of 423has of nearby unused land suitable for expansion projects The Deal • The implicit transaction multiple for the business is 9.6x EV/EBITDA 2018PF(1) (excluding the value of the unused land) • The transaction will be fully debt financed and is expected to be EPS accretive since year-1 of operations • Tropical Islands holds the world’s largest indoor water park and rainforest located in an extension of more than 600has of land The Asset • The Park is located 60km south from Berlin and close to the cities of Leipzig and Dresden in Germany • With ~1.3 MM visitors p.a.
    [Show full text]
  • At May 2013 Proof All.Pdf
    2013 SEASON PREVIEW — PAGES 6–7 Q&A WITH HERSCHEND’S JOEL MANEY — PAGES 41–42 © TM Your Amusement Industry NEWS Leader! Vol. 17 • Issue 2 MAY 2013 Merlin Entertainments’ U.S. Legoland Hotel a brickwork bonanza Southern California leap into the destination cat- their perspective that has gone egory. into the planning first and park becomes Officially opened April foremost.” full-fledged resort 5 after several days of me- AT found this in abundant dia previews, the three-story, evidence during a visit to the STORY: Dean Lamanna Special to Amusement Today 250-room inn, like the park, brightly multicolored hotel is designed to immerse fami- — beginning with the giant, CARLSBAD, Calf. — With lies with children aged two stream-breathing green drag- its unique toy theme and se- to 12 in the creative world of on made from some 400,000 ries of tasteful, steadfastly Lego toys. Guests of the hotel, Lego bricks that welcomes kid-focused additions over which is located adjacent to lodgers while guarding the its 14-year history, including Legoland’s entrance gate, will porte cochere from a clock an aquarium in 2008 and a have early-morning access to tower. Inside the lobby, which waterpark in 2010, Legoland the park of up to an hour be- contains a “wading pond” California established itself as fore the general public is ad- filled with Lego bricks, several a serious player in Southern mitted. of the more than 3,500 elabo- California’s heated amuse- “This is a one-of-a-kind rate Lego models adorning the ment market.
    [Show full text]
  • Briefing Book and Background Data for Regional Attractions and Children's Parks
    University of Central Florida STARS Harrison "Buzz" Price Papers Digital Collections 7-3-1991 Briefing Book and Background Data for Regional Attractions and Children's Parks Harrison Price Company Part of the Tourism and Travel Commons Find similar works at: https://stars.library.ucf.edu/buzzprice University of Central Florida Libraries http://library.ucf.edu This Report is brought to you for free and open access by the Digital Collections at STARS. It has been accepted for inclusion in Harrison "Buzz" Price Papers by an authorized administrator of STARS. For more information, please contact [email protected]. Recommended Citation Harrison Price Company, "Briefing Book and Background Data for Regional Attractions and Children's Parks" (1991). Harrison "Buzz" Price Papers. 142. https://stars.library.ucf.edu/buzzprice/142 . .. -.· ...- - ~ ·"" . ...- "" ... :-·. ... ~ ' . ..... .... - . ·. ' .. : ~ ... .. ·. ··. • ;- . ..: . ·. - . .~ .-. ... : . --~ : .. -. .- . • .... :_. ·... : ~ - ·. .. · . - . - .- .. · .· ..-. .· .. - . -- .· . .. ·• . .... ,' . ... .. · . - .. ;.· . : ... : . · -_- . ·... · .. · ··.. ' r . ........... , . - . ... ·- ·..... • ... ··· : . ' HARRISON PRICE COMPANY BRIEFING BOOK AND BACKGROUND DATA FOR REGIONAL ATTRACTIONS AND CHILDREN'S PARKS Prepared for: MCA Recreation Services Group July 3, 1991 Prepared by: Harrison Price Company 970 West 190th Street, Ste. 580 Torrance, California 90502 (213) 715-6654. FAX (213) 715-6957 REGIONAL ATTRACTIONS ESTIMATED MARKET SIZE OF CITIES WITH AND WITHOUT MAJOR PARKS (Millions) Resident
    [Show full text]
  • Every Emotion Engages Us
    EVERY EMOTION ENGAGES US 2018 CORPORATE SOCIAL RESPONSIBILITY ANNUAL REPORT The presentation of our Corporate Social Responsibility Annual Report for the financial year going from 1/10/2017 to 30/09/2018 provides an excellent opportunity for us to share our social and environmental initiatives with all the communities on which Parque Reunidos Group has an impact. Presentation 01 Page 3 The management of our responsibilities towards our employees, customers, suppliers and society in general, along with a sense of the vital importance of the good work of the company for Company Profile its long term sustainability, has guided us over 02 Page 4-21 the course of these pages. In May 2019, Parque de Atracciones de Madrid is celebrating its 50th anniversary. Over the Corporate years Parques Reunidos has seen a great 03 transformation, becoming a multinational Governance company managing 60 different assets in 14 reinforcing countries. This business growth has always gone hand in trust hand with a genuine vocation of service towards Page 22-27 the communities wached by and every park that has joined the Group, and has been accompanied by the establishment of the Parques Reunidos Foundation in 2011. In this way we promote the Our Staff Parques Reunidos Spirit on a global scale which 04 Page 28-51 encompasses both the work of the Foundation as well as the individual initiatives of our parks in the social and environmental spheres. Enviromental The Parques Reunidos Spirit is involved with 05 child welfare initiatives related to health and Management social integration; educational and awareness Page 52-55 raising programs to foster the protection of the environment; biodiversity projects oriented towards the conservation of species and natural ecosystems, and, in the field of research, the The Parques support and sponsorship of a series of projects 06 Reunidos Spirit in collaboration with zoological organizations, museums, universities and training centers.
    [Show full text]
  • Business Plan
    BUSINESS PLAN Confidentiality Agreement This Business Plan and its contents are confidential and remain the sole property of Mr. Glenn E. Kierstead and California Splash, LLC (“the Company”). Its use is strictly limited to those readers authorized by the Company. Any reproduction or divulgence of the content of this Business Plan without written consent of the Company is strictly prohibited. It is acknowledged by the undersigned reader that the information provided by Mr. Glenn E. Kierstead or California Splash, LLC in this Business Plan is in all respects confidential in nature, other than information which is in the public domain through other means and that any disclosure or use of same by the reader may cause serious harm or damage to Mr. Glenn E. Kierstead and California Splash, LLC. The undersigned reader agrees not to disclose any information without the express written permission of Mr. Glenn E. Kierstead and California Splash, LLC. Upon request, this document is to be immediately returned to Mr. Glenn E. Kierstead and California Splash, LLC. This Business Plan is not an offer, which can only be made by an approved Private Placement Memorandum. Participatory interest will only be to Accredited Investors. This Document includes “forward-looking statements.” All statements other than statements of historical fact within this Document, including statements regarding California Splash, LLC for its subsidiaries’ strategies, plans, objectives and expectations, are all forward-looking statements. Although California Splash, LLC believes that the expectations reflected in such forward-looking statements are reasonable at this time, it can give no assurance that such expectations will prove to have been correct.
    [Show full text]
  • The Impact of Regional Collection Plans
    The impact of Regional Collection Plans An evaluation on the implementation of the recommendation given by Taxon Advisory Groups By Anne van den Broek and Philip Jansen The impact of Regional Collection Plans An evaluation on the implementation of the recommendation given by Taxon Advisory Groups June, 2013 Authors Anne van den Broek Philip Jansen Tutors Tine Griede Hans Bezuijen Final thesis by order of The European Association of Zoos and Aquaria EAZA Executive Office P.O. Box 20164 1000 HD Amsterdam, The Netherlands Publisher University of Applied Sciences Van Hall Larenstein P.O. Box 1528 8901 BV Leeuwarden, The Netherlands Project number 59400 Cover paint by Anne van den Broek Foreword In the last months we have been working on the thesis research ‘The effect of Regional Collection Plans’ for EAZA Executive Office. We saw this thesis as a very educational and informative experience to finish our studies at the University of Applied Sciences Van Hall Larenstein. We would like express our gratitude towards the persons who helped us during this research. Firstly, we would like to thank Christina Henke, Executive Coordinator of EAZA Executive Office. We are grateful that she offered us this topic for our thesis research. During the research she has been a very helpful and also gave us the opportunity to gain insight into the activities of EAZA in general. Our tutors of the University of Applied Sciences Van Hall Larenstein, Mrs. Griede and Mr. Bezuijen, have helped us with their critical view to improve this thesis research in a positive way. We are grateful for this and the way they helped us through the learning process of this thesis.
    [Show full text]