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IBM Sametime Integrations IBM Sametime Integrations © 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 IBM Integrations Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2 Cisco Unified Communications with IBM Lotus Sametime … Available Now http://wwwin.cisco.com/voice/products/ciscoibm/ NOTE: all client plug-ins shown here Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3 Cisco Unified Communications and Lotus Sametime Plug-ins 7.1 Expanded Deployment Options New Capabilities Control of Unified MeetingPlace voice from Lotus web conference New Languages for Sametime plug-ins Secure messaging for Unified Messaging with Lotus Sametime Customer Benefits Cost savings – Reduce voice conferencing fees Security/Compliance – Combine security and convenience Partner Benefits Easier to sell into broader range of environments Enhanced differentiation for conferencing and messaging solutions © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 Functional Components for IBM Integration Cisco has three generic types of integration with IBM Plugins for Sametime Connect Sametime Server .exe that uses the TSCPI (Telephony Services Conferencing Provider Interface) API Domino and Notes Mail Template Integrations. We are not covering these! © 2009 Cisco Systems, Inc. All rights reserved . 5 What are IBM plugins? Code that is downloaded into Sametime that allows you to do new things from within your IM client. In the case of Cisco, we have developed plugins allow users to invoke Cisco Unified Communications applications from their Sametime or Notes desktops Built using the Sametime SDK © 2009 Cisco Systems, Inc. All rights reserved . 6 These are the integration touch points… Sametime Server Sametime & Notes Clients CIPC Click2Call/Conf Presence Voicemail Collaboration Video Conf Collaboration CUCM CUP Unity MeetingPlace CUVC Webex © 2009 Cisco Systems, Inc. All rights reserved . 7 Integration Elements UC Element Cisco IBM ST Client Call Ctrl ST 7.5.1 CF1+ Plugin CUCM 4.1(3)+ Notes 8.01+ CIPC 2.1(3)+, CUVA 2.0+ ST Server Call Ctrl Plugin CUCM 6.0+ ST Server 7.5.1+ CUCM 7.0+ required for click 2 conference ST Client Presence CUCM 5.1+ ST 7.5.1 CF1+ Plugin CUP 6.0(2)+ Notes 8.01+ Ad-Hoc Video ST 7.5.1 CF1+ CUVC 5.6 Notes 8.01+ © 2009 Cisco Systems, Inc. All rights reserved . 8 Integration Elements UC Element Cisco IBM Integrated Messaging Unity 4.2+ ST 7.5.1 CF1+ Unity Conn 2.0+ Notes 8.01+ Unified Messaging Domino 6.5+ Unity 4.1+ DUC 1.2.3+ Unity 5.0+ & DUC 1.2.4 needed for Notes 8 Ad-Hoc Conf Svcs ST 7.5.1 CF1+ MP 6.0(1) + Notes 8.01+ Scheduled Conf Svcs Telepresence Domino 7.0 Manager 1.3 + (1.5) Notes 6.5.X/7.0 (8.0) © 2009 Cisco Systems, Inc. All rights reserved . 9 Integration Elements (cont). UC Element Cisco IBM Scheduled Conf Svcs MP for Notes 5.4+ Lotus Notes 6.0+ Ad-Hoc Conf Svcs Meeting Center 8.0 ST 7.5.1 CF1+ Scheduled Conf Svcs Meeting Center 8.0 Lotus Notes 6.5.3 Ad-Hoc Conf Svcs ST Server 7.5.1 CF1 (ST Web) MP 7.0 MR1+ & 8.01 ST Web uses MP for audio conferencing © 2009 Cisco Systems, Inc. All rights reserved . 10 Positioning the Integrations…….. Client versus Server C2C –Client Plugin uses CTI (JTAPI) –Server side C2C uses TCSPI API –User Experience & Scalability Sametime Integrated versus Domino Unified Messaging –Single Inbox versus separate message stores –DUC (Domino Unified Communications) –Number of mailboxes Collaboration via MeetingPlace, Webex or IPVC –Ad Hoc support for “On Premise versus Off Premise”, or Video Conferencing only… © 2009 Cisco Systems, Inc. All rights reserved . 11 Deploying Cisco Client Side Plugins © 2009 Cisco Systems, Inc. All rights reserved . 12 Plugin Files and Locations A Plugin extracts to a number of files and folders containing application “jar” (java archive) files and a “site.xml” file For production deployment these would normally be placed on the Sametime Server’s HTML directory. Some plugins need provisioning prior to placement in the HTML folder. However, you can install a plugin from any directory location E.g. for the Sametime 7.5.1 CF1 client the default installation locations are: – C:\Program Files\IBM\Sametime Connect\features – C:\Program Files\IBM\Sametime Connect\plugins Sametime Or Folder Location © 2009 Cisco Systems, Inc. All rights reserved . 13 Plugin Deployment Options The Cisco UC plugins use the Sametime deployment tools You can “Pull” or “Push” plugins to the client © 2009 Cisco Systems, Inc. All rights reserved . 14 Installing Manually The Sametime client can “pull” the plugins from the an HTTP server (including the Sametime Server) or any reachable folder location. Or browse to a directory © 2009 Cisco Systems, Inc. All rights reserved . 15 Automatic Plugin Installation In real life we want to “Push” the plugins to the clients We can control which users receive the plugins using Sametime Profiles Points to the plugin folder in the Server’s HTML directory Sametime Settings found under Policy configuration © 2009 Cisco Systems, Inc. All rights reserved . 16 An in depth look at Click to Call and Presence © 2009 Cisco Systems, Inc. All rights reserved . 17 Phone Control and Presence – Overview Client side plugin for: Call Ctrl Video Presence Dir Svc Supports centralised configuration and zero touch deployment Available in Sametime and integrated Notes clients © 2009 Cisco Systems, Inc. All rights reserved . 18 What’s new in the MR CUCM CTI Redundancy for Phone Control CUP7.X Failover Enhanced LDAP lookup flexibility Enhanced User Synchronisation between Sametime & CUP Simplified phone mode swap over Multi Community Support (same directory as default community) Localisations: French, German, Spanish, Italian, Swedish, Japanese Sametime 8.0.2 & Notes 8.5 support © 2009 Cisco Systems, Inc. All rights reserved . 19 GUI Changes Button to easily swap between CIPC and Phone Control Phone on-hook & off-hook Status is optionally displayed © 2009 Cisco Systems, Inc. All rights reserved . 20 Notes 8 © 2009 Cisco Systems, Inc. All rights reserved . 21 SameTime server – Click to Call (C2C) Cisco has three generic types of integration with IBM Plugins for Sametime Connect Sametime Server .exe that uses the TSCPI (Telephony Services Conferencing Provider Interface) API Domino and Notes Mail Template Integrations. We are not covering these! © 2009 Cisco Systems, Inc. All rights reserved . 22 CUCM Configuration for Presence Similar to the configuration required for CUPC with the exception of licensing required for pre CUP6.0(5) and CUP7.X –Pre CUP 6.0(5) requires CUP and CUPC licences enabled per User –CUP 6.0(5) and later only requires a CUP licence per User Configured on the Phone Device Line SIP Trunk configuration same as used for CUPC deployments © 2009 Cisco Systems, Inc. All rights reserved . 23 Server C2C – Overview Sametime Server plugin for: Call Ctrl Video No Sametime Client configuration required Available in Sametime and integrated Notes clients © 2009 Cisco Systems, Inc. All rights reserved . 24 Server C2C Karl’s Phone Karl SIP SIP css_global CUCM ST SCCP Jane SIP Trunk Configuration Jane’s Phone © 2009 Cisco Systems, Inc. All rights reserved . 25 Server C2C Click Phone Icon Highlight Jane’s Name You can dial any number from here! Sametime always uses a Cisco IP Phone (hard/soft) to make or receive calls. © 2009 Cisco Systems, Inc. All rights reserved . 26 Server C2C CUCM rings caller first! New ST window Caller opens. Answers CIPC not shown but used to receive call. New ST window opens Note; to remove default prompt that requires user intervention: File>Preferences>Notifications> One-on-one phone conferences>Ring Phone (Ring Phone checked on demo) © 2009 Cisco Systems, Inc. All rights reserved . 27 Server C2C After caller answers, call placed to buddy ST status shows Karl’s phone as Connected ST status shows Karl’s phone as Connected © 2009 Cisco Systems, Inc. All rights reserved . 28 Server C2C Buddy answers! ST status shows both phones as Connected CUCM Video Supported! ST uses Cisco IP Phone to answer call © 2009 Cisco Systems, Inc. All rights reserved . 29 Server C2C with PCAP Presence © 2009 Cisco Systems, Inc. All rights reserved . 30 Cisco Messaging Capabilities © 2009 Cisco Systems, Inc. All rights reserved . 31 Integrated Messaging Overview Client side plugin: Messaging Supports IMAP integration for Unity (Exchange/Domino) and Unity Connection Provides a visual voicemail interface within a Sametime window Available in Sametime and integrated Notes clients © 2009 Cisco Systems, Inc. All rights reserved . 32 What’s new…… Secure Messaging Support Support for IMAP Idle Display of additional message attributes Forward voicemail as an email (non-secure messaging deployments) Support “use Sametime credentials”, for Unity login Localisations: French, German, Spanish, Italian, Swedish, Japanese Sametime 8.0.2 & Notes 8.5 support © 2009 Cisco Systems, Inc. All rights reserved . 33 GUI and Preferences Directory Right click details options removed © 2009 Cisco Systems, Inc. All rights reserved . 34 Signalling Overview VMWS configuration only required for Secure Messaging PRI VMWS Unity HTTPS VMWS HTTPS SEC IMAP $*!x34%^ Message Store Unity Connection IMAP IMAP © 2009 Cisco Systems, Inc. All rights reserved . 35 VM Configuration Specify Unity Message Store or Unity Connection Server Identifies the voicemail folder and the deleted voicemails folder Time in seconds the client will check for new voicemails if IDLE not supported Check box if VMWS resides on the message store, else enter the details of the VMWS server Checking this box Defines the phone or user id causes deleted attribute to use when the voicemails to be moved plugin tries to resolve the to the trash folder voicemail sender © 2009 Cisco Systems, Inc. All rights reserved . 36 VM (LDAP) Configuration Same configuration is shared by the PCAP plugin if installed © 2009 Cisco Systems, Inc.
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