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Annual Report 2019 1440 - 1441 www.mcit.gov.sa Annual Report 2019 Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud 4 5 Annual Report 2019 His Royal Highness Prince Mohammad bin Salman bin Abdulaziz Al Saud Crown Prince, Deputy Prime Minister & Defense Minister of Saudi Arabia 6 7 Annual Report 2019 Table of Contents Statement by Minister of Communications and Information Technology 10 • Digital Ecosystem Integration 110 Vision of Digital Transformation 14 • E-Government Effectiveness 138 ICT Ecosystem 28 • Telecommunications Sector Transformation 150 • Vision of ICT Sector 31 • Human Capacity Development 152 • Values 32 Developing Technology; Supporting, Stimulating Innovation; Expanding the 164 Market • Executive Summary 33 Regulation of the Postal Sector 178 • ICT Ecosystem 33 • Institutional Excellence 180 • MCIT 34 • Enhancement of Sector’s Regulatory and Legislative Environment 183 • National Digital Transformation Unit (NDU) 35 • MCIT Contribution to Vision 2030 184 E-Government Program (Yesser) 36 • Objectives 188 • National Center for Digital Certification (NCDC) 38 National Transformation Program 2.0 192 • Communications and Information Technology Commission (CITC) 39 Indicators 198 • Saudi Post 41 Initiatives 222 • Digital Transformation 44 International Participations and Events 228 Digital Transformation Ecosystem 46 Appendices 236 Digital Transformation Governance 54 • Appendix (A) - International ICT-related Indicators 239 Digital Transformation Framework 62 • Appendix (B) - Terms and Definitions 246 • Role of ICT Ecosystem in Digital Transformation 64 • Appendix (C) - National Transformation Program’s Initiatives’ Cards 250 • ICT Sector Strategy 78 • Appendix (D) - Proposed MCIT Organizational Chart 256 • Achievements 96 8 9 Annual Report 2019 Foreword In the name of Allah, the Most Gracious, the Most and enhanced the Kingdom’s inter- Merciful national presence. Praise be to Allah. Peace and blessings be upon his In this report detailing MCIT’s Prophet Mohammed. actions and achievements in 1440/1441H (2019G), it is my hon- Our beloved Kingdom moves forward in realizing or to present to you the outcomes more achievements and opening new horizons for of the collaborative efforts by my the information and communication technology colleagues at MCIT during this pe- (ICT) sector, inspired by the vision of our wise lead- riod, which was built upon a basis of ership – may Allah support them – as well as their generous support and limitless en- endless support to build a connected present and ablement by the leadership of this an innovative future. country -may Allah bless them. Minister of Communications and In line with the support and enablement to expedite On behalf of myself and my col- Information Technology digital transformation, MCIT strived to increase its leagues, I extend my thanks and efforts in order to build a vibrant digital society, gratitude to the Custodian of the H.E. Eng. Abdullah Amer Al-Swaha a prosperous digital economy, and an effective Two Holy Mosques King Salman bin smart government. Abdulaziz and the Crown Prince His Royal Highness Prince Mohammed In 2019, MCIT capitalized on its efforts by making bin Salman bin Abdulaziz -may Al- significant leaps forward toward its aspirations in lah bless them- for their generous establishing a robust digital infrastructure, sup- support and wise directions, which porting entrepreneurship and innovation in digital were the main catalyst for the ad- fields and launching several initiatives, in addition vancements and flourishment wit- .to enabling individuals, companies and government nessed in the ICT sector اﻟﺘﻘﺮﻳﺮ اﻟﺴﻨﻮي 2019 entities, developing human capabilities and im- proving the IT industry, which had a positive impact Peace, mercy and blessings of Allah on the experiences of individuals and businesses be upon you. ﻛﻠﻤﺔ 10 11 ا وا ة وام رل ﷲ، و: ا­ت. ا رات ­ ر و­ ة ­ل ا ل ا ­ اً ع ا ت و ا­ت، أ ع دور ي ا د ا، وت ­اً رً ر ءة ودة ­ت ا ، إ¬ »¡ه ا§ ر ­ ى ­¨§ات ادة و اة ا¦، ّو ¤ق ¢¡ اع وا¼م ² ور ﷲ وµ ﺗﺘﻤﺤﻮر ﻫﺬه اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ ّ­ ً ­¯ً ت أ، وا ² وا رة، ­¯ أ² ±° ت ا ¯ ﺣﻮل ﺗﺤﻮل ﻗﻄﺎع اﻻﺗﺼﺎﻻت، .´ وﺗﻮﻃﻴﻦ اﻟﺘﻘﻨﻴﺔ واﻻﺑﺘﻜﺎر، و ¸ وزارة ا ت و ا­ت و¬ ± ا¶ا د ­ور اع وأوµ ا ا رات وا ات ا ¿، وا دة ­¾ ا½­¤ت ا¼­ودة µ، و« ا «º ا»­´¹ ­ ﻣﻌﺎﻟﻲ وزﻳﺮ اﻻﺗﺼﺎﻻت اÁ¾ وااÁ¾ وا². و ر ¿Âه ا¶ا ل ل ع ا ت، وÀÁ ا وا ر، و­È ق ا . وذÆ ° ¡ث ر ” ر – ¡ وﺗﻘﻨﻴﺔ اﻟﻤﻌﻠﻮﻣﺎت ر – Ë ر “ ­ ة ­¾ اور ا ”­ ر – ا د ر – ­ ر “. وÉ اﻻﺳﺘﺮاﺗﻴﺠﻴﺔ إﻟﻰ أن م. ﻋﺒﺪاﻟﻠﻪ ﺑﻦ ﻋﺎﻣﺮ اﻟﺴﻮاﺣﻪ ازارة ­¾ ±ل ¿Âه ا¶ا إÍ أن ا ­¾ اول ااة ­ ى ا ﺗﺼﺒﺢ اﻟﻤﻤﻠﻜﺔ ﻣﻦ اﻟﺪول اﻟﺮاﺋﺪة وزﻳﺮ اﻻﺗﺼﺎﻻت وﺗﻘﻨﻴﺔ اﻟﻤﻌﻠﻮﻣﺎت ا ل ا . ﻋﻠﻰ ﻣﺴﺘﻮى اﻟﻌﺎﻟﻢ أÙف ¢ن ّأم ¿ ²ا ا اي م Ó 1440 / 1439 اا° 2018 م، واÂي ض أز ­ات ﻓﻲ اﻟﺘﺤﻮل اﻟﺮﻗﻤﻲ. وأ¯ل ازارة، و ¸ ازارة ­¾ ±ل Æ اات وا»¯ل إÍ ° ا¶ا ّواÚ ­ً ¤ ° رؤ ا 2030 . ­­ً ±Ý ا وان وÜ­ ² ازارة م ­ي ±دم ا­À اÀÙ اÆ ¯ن ¾ ا، وي وà ه ا»­ß À ا اÞ ا»­ ­ ¾ ¯ن ¾ ا – ²á ﷲ –، ا² اا² ا¼­ود واÂي Éáµ ع ا ت و 02 01 Values Vision of ICT Sector Honesty “Establishment of digital strategic pillars to enable an interconnected Dedication present and innovative future.” Work Enjoyment One Team Mastery Executive 01 Summary Annual Report Executive Summary 2019 MCIT achievements are focused on seven main themes: Executive Summary Integration Human E-government Transformation of digital capacity effectiveness of telecomm- ecosystem development The ICT sector is the key enabler and cornerstone unications of digital transformation in the Kingdom of Saudi sector Arabia (KSA), on which transformation process- es in the government sector and other economic 01 02 03 04 sectors are based, as well as the society’s digital transformation. In view of the rapid changes, de- velopments and dynamism of social, economic, educational, environmental and other vital life arenas, we find the clear impact of the ICT sector and its key and effective role in outlining these changes and developments directly and indirectly. In its work for 2019, MCIT sought to establish Localization Regulation the right regulatory environment to support the of technology, of the Institutional advancement of the ICT sector’s development innovation and postal excellence and promote digital transformation, which was expansion of achieved by developing strategies for the ICT sec- sector the market tor and MCIT and harmonizing these strategies with the objectives and programs of the KSA’s Vi- sion 2030. Thereby, these strategies could become 05 06 07 the foundation on n MCIT’s works and achieve- ments are built. 16 17 Annual Report Executive Summary 2019 Integration of Digital Ecosystem As part of MCIT’s efforts to achieve In an endeavor to achieve integra- the full integration of digital ecosys- tion between government services, 7 tem, it sought to upgrade the nation- single sign-on (SSO) of electronic al digital transformation strategy, government services was deployed Sectors aligned with the develop plans and initiatives to sup- to increase reliability and enhance national strategy for port the KSA’s digital transforma- ease of use, reaching 101 govern- digital transformation tion across 7 sectors and harmonize ment entities connected to SSO. them throughout the national digital Further, efforts were made towards transformation strategy. It further the governance of transferring the contributed to developing applica- Government Secure Network (GSN) 5 tions for digital transformation in and hosting the Government Service E-Government the health sector, with the aim of Bus (GSB) to the National Informa- providing high-quality digital health tion Center. For the digital transfor- Case-study reports Effectiveness services. Efforts in this area focused mation of government entities and published on the digital on the Tameny App, and Sarah SMS sectors, the first set of digital trans- transformation plans for App. At the level of e-commerce, a formation reports was published, in- government entities and At the level of e-government effec- projects and provided the necessary report on retail in e-commerce was cluding five 5 case-study reports on sectors tiveness, the efforts towards the technical extension services, thus developed with the aim of unifying the digital transformation plans for digital transformation of govern- achieving total savings of SAR 800 concepts, definitions and terms in these entities and sectors. ment services resulted in achieving million. At the level of training and 800 Million SAR the retail sector, which should facili- higher levels of digital maturity of developing personnel specialized government services, reaching a ma- in e-government fields, the Smart tate studies and data gathering and turity level of 81%. The new Unified Government Development Center Savings from IT projects contribute to developing plans and National Platform (MyGov.sa) was was established, with the aim of de- in government entities decision making based on clear un- launched. MyGov.sa represents an veloping the government human derstanding of the sector. Regarding ambitious initiative that seeks to capital in the ICT and business sec- smart cities, a guide for smart cit- build an integrated ecosystem that tors in government entities. More ies was prepared to support the de- provides high-quality and efficient government entities were connect- velopment and implementation of government services, by providing ed to government platforms. The smart city strategies and initiatives. customized services to the user’s number of government services that needs. The platform also covers the were identified in the Government % government services required by all Services Observatory amounted to 81 segments in the society. A new iden- 5,059. On the Government Service tity for the platform was designed to Bus (GSB), data providers reached 75, be consistent with the best experi- and data consumers were 132.
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