The Nao Robot As a Personal Assistant
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An Explorative Customer Experience Study on Voice Assistant Services of a Swiss Tourism Destination
Athens Journal of Tourism - Volume 7, Issue 4, December 2020 – Pages 191-208 Resistance to Customer-driven Business Model Innovations: An Explorative Customer Experience Study on Voice Assistant Services of a Swiss Tourism Destination By Anna Victoria Rozumowski*, Wolfgang Kotowski± & Michael Klaas‡ For tourism, voice search is a promising tool with a considerable impact on tourist experience. For example, voice search might not only simplify the booking process of flights and hotels but also change local search for tourist information. Against this backdrop, our pilot study analyzes the current state of voice search in a Swiss tourism destination so that providers can benefit from those new opportunities. We conducted interviews with nine experts in Swiss tourism marketing. They agree that voice search offers a significant opportunity as a new and diverse channel in tourism. Moreover, this technology provides new marketing measures and a more efficient use of resources. However, possible threats to this innovation are data protection regulation and providers’ lack of skills and financial resources. Furthermore, the diversity of Swiss dialects pushes voice search to its limits. Finally, our study confirms that tourism destinations should cooperate to implement voice search within their touristic regions. In conclusion, following our initial findings from the sample destination, voice search remains of minor importance for tourist marketing in Switzerland as evident in the given low use of resources. Following this initial investigation of voice search in a Swiss tourism destination, we recommended conducting further qualitative interviews on tourists’ voice search experience in different tourist destinations. Keywords: Business model innovation, resistance to innovation, customer experience, tourism marketing, voice search, Swiss destination marketing, destination management Introduction Since innovations like big data and machine learning have already caused lasting changes in the interaction between companies and consumers (Shankar et al. -
International Journal of Information Movment
International Journal of Information Movement Vol.2 Issue III (July 2017) Website: www.ijim.in ISSN: 2456-0553 (online) Pages 85-92 INFORMATION RETRIEVAL AND WEB SEARCH Sapna Department of Library and Information Science Central University of Haryana Email: sapnasna121@gmail Abstract The paper gives an overview of search techniques used for information retrieval on the web. The features of selected search engines and the search techniques available with emphasis on advanced search techniques are discussed. A historic context is provided to illustrate the evolution of search engines in the semantic web era. The methodology used for the study is review of literature related to various aspects of search engines and search techniques available. In this digital era library and information science professionals should be aware of various search tools and techniques available so that they will be able to provide relevant information to users in a timely and effective manner and satisfy the fourth law of library science i.e. “Save the time of the user.” Keywords: search engine, web search engine, semantic search, resource discovery, - advanced search techniques, information retrieval. 1.0 Introduction Retrieval systems in libraries have been historically very efficient and effective as they are strongly supported by cataloging for description and classification systems for organization of information. The same has continued even in the digital era where online catalogs are maintained by library standards such as catalog codes, classification schemes, standard subject headings lists, subject thesauri, etc. However, the information resources in a given library are limited. With the rapid advancement of technology, a large amount of information is being made available on the web in various forms such as text, multimedia, and another format continuously, however, retrieving relevant results from the web search engine is quite difficult. -
Google Search by Voice: a Case Study
Google Search by Voice: A case study Johan Schalkwyk, Doug Beeferman, Fran¸coiseBeaufays, Bill Byrne, Ciprian Chelba, Mike Cohen, Maryam Garret, Brian Strope Google, Inc. 1600 Amphiteatre Pkwy Mountain View, CA 94043, USA 1 Introduction Using our voice to access information has been part of science fiction ever since the days of Captain Kirk talking to the Star Trek computer. Today, with powerful smartphones and cloud based computing, science fiction is becoming reality. In this chapter we give an overview of Google Search by Voice and our efforts to make speech input on mobile devices truly ubiqui- tous. The explosion in recent years of mobile devices, especially web-enabled smartphones, has resulted in new user expectations and needs. Some of these new expectations are about the nature of the services - e.g., new types of up-to-the-minute information ("where's the closest parking spot?") or communications (e.g., "update my facebook status to 'seeking chocolate'"). There is also the growing expectation of ubiquitous availability. Users in- creasingly expect to have constant access to the information and services of the web. Given the nature of delivery devices (e.g., fit in your pocket or in your ear) and the increased range of usage scenarios (while driving, biking, walking down the street), speech technology has taken on new importance in accommodating user needs for ubiquitous mobile access - any time, any place, any usage scenario, as part of any type of activity. A goal at Google is to make spoken access ubiquitously available. We would like to let the user choose - they should be able to take it for granted that spoken interaction is always an option. -
VERSE: Bridging Screen Readers and Voice Assistants for Enhanced
VERSE: Bridging Screen Readers and Voice Assistants for Enhanced Eyes-Free Web Search Alexandra Vtyurina∗ Adam Fourney Meredith Ringel Morris University of Waterloo Microsoft Research Microsoft Research Waterloo, Ontario, Canada Redmond, WA, USA Redmond, WA, USA [email protected] [email protected] [email protected] Leah Findlater Ryen W. White University of Washington Microsoft Research Seattle, WA, USA Redmond, WA, USA [email protected] [email protected] ABSTRACT INTRODUCTION People with visual impairments often rely on screen readers People with visual impairments are often early adopters of when interacting with computer systems. Increasingly, these audio-based interfaces, with screen readers being a prime individuals also make extensive use of voice-based virtual example. Screen readers work by transforming the visual assistants (VAs). We conducted a survey of 53 people who are content in a graphical user interface into audio by vocalizing legally blind to identify the strengths and weaknesses of both on-screen text. To this end, they are an important accessibility technologies, and the unmet opportunities at their intersection. tool for blind computer users – so much so that every major We learned that virtual assistants are convenient and accessible, operating system includes screen reader functionality (e.g., but lack the ability to deeply engage with content (e.g., read VoiceOver1, TalkBack2, Narrator3), and there is a strong mar- beyond the frst few sentences of an article), and the ability ket for third-party offerings (e.g., JAWS4, NVDA5). Despite to get a quick overview of the landscape (e.g., list alternative their importance, screen readers have many limitations. -
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A Deeper Investigation of the Importance of Wikipedia Links to Search Engine Results NICHOLAS VINCENT, Northwestern University, USA BRENT HECHT, Northwestern University, USA A growing body of work has highlighted the important role that Wikipedia’s volunteer-created content plays in helping search engines achieve their core goal of addressing the information needs of hundreds of millions of people. In this paper, we report the results of an investigation into the incidence of Wikipedia links in search engine results pages (SERPs). Our results extend prior work by considering three U.S. search engines, simulating both mobile and desktop devices, and using a spatial analysis approach designed to study modern SERPs that are no longer just “ten blue links”. We find that Wikipedia links are extremely common in important search contexts, appearing in 67-84% of desktop SERPs for common and trending queries, but less often for medical queries. Furthermore, we observe that Wikipedia links often appear in “Knowledge Panel” SERP elements and are in positions visible to users without scrolling, although Wikipedia appears less often and in less prominent positions on mobile devices. Our findings reinforce the complementary notions that (1) Wikipedia content and research has major impact outside of the Wikipedia domain and (2) powerful technologies like search engines are highly reliant on free content 4 created by volunteers. CCS Concepts: • Human-centered computing → Empirical studies in collaborative and social computing KEYWORDS Wikipedia; search engines; user-generated content; data leverage ACM Reference Format: Nicholas Vincent and Brent Hecht. 2021. A Deeper Investigation of the Importance of Wikipedia Links to Search Engine Results. -
Search Engines.Pdf
Search Engines COMP3220 Web Infrastructure Dr Heather Packer – [email protected] Search Engines 3 Information Retrieval • The primary goal of an information retrieval system is to retrieve all the documents that are relevant to a user query while retrieving as few as few non-relevant documents as possible – An information need is a topic which a user desires to know more about – A query is what the user conveys to the computer in an attempt to communicate their information need – A document is relevant if it is one that the user perceives as containing information of value with respect to their personal information need 4 High-Level System Architecture – Information Retrieval query document query collection parsing retrieval and indexer index ranking answer set 5 Search Engines • Search engines are a service • They allow users to search for content using keywords • A query returns a ranked set of results • They DO NOT access the web directly • They USE huge databases 6 High-Level System Architecture – Search Engine query Search Engine web Parses Query Search Engine Crawler Search retrieval and Index ranking answer set 7 Specific Board and Vague Queries Specific Broad Vague I know specifically what ✔ ✖ ✖ I’m looking for I know where to look for ✔ ✔ ✖ what I’m looking for Example Looking for a Looking for the Google specific gene in manager of HR, in the the company directory Gene Database 8 Specific Board and Vague Queries Specific Broad Vague I know specifically what ✔ ✖ ✖ I’m looking for I know where to look for ✔ ✔ ✖ what I’m looking -
Strategic Marketing Virtual Workshop Series
8/4/2020 FMS > 2020 WBA Marketing Workshop Strategic Marketing Virtual Workshop Series Presented by Sean Hockenbery, President Amber Farley, EVP Emerging Media Financial Marketing Solutions July 2020 Workshop Agenda Session 1: Session 2: FMS > Today’s Marketplace Strategy Development Understanding Brand Creative Messaging Content Development Session 3: Session 4: Delivery Channels Earned Media Owned Media Implementation Paid Media Measurement Strategic Marketing Workshop: Session 31 8/4/2020 Delivery Channels The optimal Website Owned Mobile App marketing mix. Blog Social Channels Media FMS > Earned Paid Traditional Shares Sponsorships Mentions Media Media Pay-Per-Click Reviews Display Ads Media coverage Social Ads Guests posts Retargeting Influencers (free) Paid Influencers Direct Internal Channels Strategic Marketing Workshop: Session 32 8/4/2020 Branch Network FMS > Branch Network FMS > Strategic Marketing Workshop: Session 33 8/4/2020 Branch Network FMS > Branch Network Strategic Marketing Workshop: Session 34 8/4/2020 Branch Touch Points Digital Lobby Screens Architecture FMS > Posters Slip sheets Flyers Brochure Racks Drive Thru Envelopes Drive Thru Banners Drive Thru Tubes Branch Touch Points Have a branch standard guideline FMS > Keep it clean! Create an experience Equip your team Strategic Marketing Workshop: Session 35 8/4/2020 Branch Network 2020 Marketing & Cross Sell Matrix Jan Feb Mar Apr May Jun Jul Aug Sep Oct Retail Merchandising Posters Slip Sheet/Take One Drive Thru Banners ATM Marketing Screen Lobby Screen Ads Digital -
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Engineering International, Volume 2, No 2 (2014) ISSN 2409-3629 Prefix 10.18034 Voice Search Technology: An Overview Praveen Kumar Donepudi Senior Architect, IPM Practice Division, Cognizant Technology Solutions, Pittsburgh, Pennsylvania, USA ABSTRACT Voice search technology is not new. It's been there since Audrey came out. But now it is increasing. People are using voice assistants, and so far 420 million voice assistants have been sold. This is growing rapidly because artificial intelligence integrated with voice search technology is more accurate and faster than text search. According to Google, its accuracy has improved to 95%. In short, it's an old technology that's gaining popularity with the rise of mobile phone voice assistants. In this study, the researcher has introduced different aspects and practical implications of voice search technology. Keywords: Voice Search, Search Technology, Artificial Intelligence, Business Learning INTRODUCTION People these days are always looking for quick and easy solutions that can make multitasking more effective. This makes speech-to-text conversion an ideal candidate. Also, those who are not good at typing or who find typing inconvenient find this option very attractive. Advances in technology and low error rates in voice-to-text conversions are changing the way people search online. As more and more people search using voice commands, it makes sense for digital marketers to be able to search content from all types of requests, including voice search, questions, and queries. Websites that were previously optimized for text-based searches and search criteria should now be optimized for voice- based queries. What Is Voice Search? Voice search is basically an advanced technology approach that uses voice-enabled commands to perform a search in an internet browser, phone, or any application. -
Voice & Visual Search
Whitepaper Voice & visual search: How to reach your customers in the evolving search landscape hallam.co.uk Contents Page 1. Foreword by Hallam 3 1.1 About Hallam 4 1.2. About the author 5 1.3. Executive summary 6 2. The rise of voice search 7-8 2.1. How users are engaging with voice search 9-10 2.2. 5 ways brands can leverage voice search 11-16 2.3. Examples of brands leveraging voice search 17-18 3. The rise of visual search 19-21 3.1. How users are engaging with visual search 22-26 3.2. How brands can leverage visual search 27-28 3.3. Examples of brands leveraging visual search 29-30 4. Further considerations: the search marketing landscape in 2023 and beyond 31-33 4.1. The missing link: attribution 34 5. Appendix: sources 35-36 6. Endnotes 37 7. Get in touch 38 Nottingham 0115 948 0123 London 0203 146 0604 Freephone 0800 622 6100 [email protected] www.hallam.co.uk 2 Voice & visual search 1. Foreword by Hallam The search industry is in a constant state of change, and that rate of change is accelerating. One significant area of development is the change from searching via the keyboard to using other forms of input, and in particular using voice input and searching by image match. Growth in the use of voice and visual search is growing exponentially, but the awareness and understanding these opportunities offer to search marketers is lagging. We’re operating in an evermore competitive search marketing landscape. -
Is Your Business Ready for Voice Search?
IS YOUR BUSINESS READY FOR VOICE SEARCH? Presented by Anil Aggarwal Milestone, Inc. January 23, 2019 | New York City @milestonemktg DIGITAL TRENDS IMPACTING VOICE SEARCH MOBILE IS CHANGING CUSTOMER JOURNEY 67% 61% 56% 48% 68% 65% 55% 63% AUTO SHOPPING TRAVEL FINANCE FOOD BEAUTY ELECTRONICS HOME 63% 3.5hrs. 3.4hrs. of total US visits are daily daily on mobile devices 2018: https://www.stonetemple.com/mobile-vs-desktop-usage-study/ 2018: https://www.emarketer.com/content/mobile-time-spent-2018 2018: https://www.stonetemple.com/mobile-vs-desktop-usage-study/ HOTEL MICRO-MOMENTS I WANT TO KNOW I WANT TO GO I WANT TO DO I WANT TO BUY What hotels in Show me What are some Find hotel NY are rated 5 hotels near things to do in specials in NY stars? Time Square NY City? next week SEARCH HAS CHANGED VOICE No spammy content or links TEXT DRIVEN 2008 2019 No duplicate Prioritize content great content KEYWORDS CONVERSATIONS HOW BIG WILL VOICE SEARCH BE? 50% 30% of search is expected to of web browsing will be be voice-based by 2020 screen-less by 2020 (ComScore, 2017) (Gartner 2018) Google Assistant Apple Siri Amazon Echo https://www.campaignlive.co.uk/article/just-say-it-future-search-voice-personal-digital-assistants/1392459 https://www.gartner.com/smarterwithgartner/gartner-predicts-a-virtual-world-of-exponential-change/ https://marketingland.com/adobe-47-percent-of-smart-speaker-owners-using-device-in-shopping-process-247837 WHEN ARE PEOPLE USING VOICE? Driving 52.8% Doing another activity 21.3% Watching TV 7.5% Working 7.4.8% Cooking 5.5% Exercising -
2014-15 Best Practices for Government
BEST PRACTICES 2014 - 2015 TABLE OF CONTENTS Like LexisNexis for Government on Facebook (http://www.facebook.com/LexisNexisforGovernment) Subscribe to the Government Info Pro Blog Introducing a New Success Framework for Information Professionals By Bruce Rosenstein, Author, Create Your Future the Peter Drucker Way: Developing and Applying a Forward-Focused Mindset “Thou Shalt… Raise thy visibility, now!”: when mandates made it imperative to provide total public access to faculty work, NPS librarians were ready By Ann Jacobson, Reference, Instruction & Outreach Librarian, and Irene Berry, Digital Services Librarian, Dudley Knox Library, Naval Postgraduate School Geek Squad for Libraries: Custom Information Solutions through the NIH Library Informationist Service By James King, National Institutes of Health (NIH) Library, Division of Library Services, Office of Research Services, NIH Responding to the Challenges of Recruitment, Retention, and Succession at the Information Services Office of the National Institute of Standards and Technology By Mary-Deirdre Coraggio and Rosa Liu, National Institute of Standards and Technology, Gaithersburg, MD Professional Competencies For Collegial Information Sharing Apply To Government Information Professionals, Too! By Lee Lipscomb, Assistant Librarian, Federal Judicial Center Blueprint for Success: A Federal Medical Librarian Checklist By Nancy A. Clark, Director, Veterans Health Administration (VHA), Library Network Office; Cornelia E. Camerer, Chief, Library Service, North Florida/South Georgia Veterans Health Service; Teresa R. Coady, Library Director, Orlando VA Medical Center i BEST PRACTICES 2014 - 2015 Public Records Resources Online: How to Find Everything There Is to Know About "Mr./Ms. X" By Jennifer L. McMahan, Deputy Director, Library Staff at U.S. Department of Justice If I Had a Hammer - Lessons in Knowledge Management By David E. -
VOICE SEARCH the Impact on SMB Websites VOICE SEARCH
WHITE PAPER VOICE SEARCH The impact on SMB websites VOICE SEARCH SEARCH VOICE TABLE OF CONTENTS Part 1 Introduction Part 2 Understanding voice search 2.1 What is voice search? 2.2 Why is it so popular? 2.3 Why should it matter to SMBs? Part 3 Websites and voice search 3.1 Websites as an authoritative source 3.2 Empowering brand voice Part 4 Optimizing websites for voice search 4.1 Structured content 4.2 Editorial content Part 5 Voice search – a new way to drive business Part 6 Summary 2 VOICE SEARCH SEARCH VOICE PART 1: INTRODUCTION INTRODUCTION INTRODUCTION Search is changing. It’s as simple as that. The days of opening your browser, loading your preferred search engine and typing in your search query will soon be a digital relic. In today’s fast-paced world, voice technology is gaining terrain at high speed. It is nearly always accessible for consumers – from the smartphones in our pockets to the digital voice assistants we have installed in our cars and homes, and it is becoming a bigger and bigger part of our everyday lives. Businesses have also been taking notice and to adapt to the growing popularity of voice technology amongst consumers, marketers are shifting focus from traditional search engine optimization (SEO). The new focus for big businesses is to create content strategies that ensure their brand is featured in voice search queries. So what does this mean for small- and medium-sized businesses (SMBs) and their websites? This white paper tackles the important question of how voice search impacts the online presence of SMBs and how to tackle it head on.