Enhanced Insurance Support

Unemployment Insurance Help Line When you’ve lost your , unemployment insurance To receive you payments provide temporary financial assistance to unemployed workers who meet the requirements of will need to: state law. • be available for suitable full-time and The Kentucky Career Center (KCC) has recently make a reasonable effort to obtain work. enhanced its unemployment insurance support to • respond in a timely manner when KCC contacts allow you to file your claim, quickly resolve issues and you about appointments or job openings. answer your questions. • participate in other re- services to You may call our Unemployment Insurance Assistance which you are referred. Line at 502-875-0442 (for claim filing) and 502- • accept suitable employment when offered. 564-2900 (for general information and assistance). • request your benefit payment To request a payment through continued claims, you may call 1-877-369-5984 or go online. If you are laid off with a definite return You may also file your initial claim at kcc.ky.gov. to work date... Click on “Unemployment Services” for step-by-step directions. Or, if you are a member of a trade union your KCC’s re-employment services are also there to responsibilities will include: provide you with access to thousands of job postings, • being available for suitable full-time work. resume building, job and more. • being able to work. To find the KCC office nearest to you, visit kcc.ky.gov • reporting for follow-up contact with KCC as and click on “Office Locations.” instructed. To file a claim you will need to provide: • request your benefit payment on time. Contact information Please provide your name, Social Security number, 1-502-564-2900 General Information date of birth, postal and email addresses and telephone number. If you are not a U.S. citizen, you 1-502-875-0442 File a Claim will need to provide your alien registration number. 1-877-369-5984 Request a Payment Reason for separating from your employer www.kcc.ky.gov You will need to state your reason for separating Email your UI question to [email protected] from your employer. All reasons for separation from employment will be investigated. If you are disqualified from receiving unemployment insurance, you will have Call Monday through Friday the right to appeal. Your employer also has the right to 7:30 a.m. until 5:30 p.m. (EST) appeal any decision. Unemployment Insurance Checklist for Benefits Support Services a Apply as soon as you are unemployed.

• General information: 1-502-564-2900 a Request your payment as instructed. a Actively search for work and be ready to • File a claim: 1-502-875-0442 accept employment offers. • Services for people with disabilities: a Report your hours and earnings, 1-800-648-6057 including part-time or temporary employment if you are working • Claims that combine earned in while filing for benefits. Kentucky with wages earned out of state: 502-564-3240. a Report all job separations as they occur.

• Claims for a Kentucky employer when a Respond to all requests for information from you reside in another state: 502-564-2384. Kentucky Career Center staff in a timely manner. a Stop requesting benefits once you begin • A federal/military claim: 502-564-3240. full-time employment. • A claim filed on your behalf by an employer: 502-564-2369. • A lien filed against you because of an Follow the unemployment insurance overpayment: 502-564-2387. Kentucky Career Center on

• A claim separation: 502-564-0020. Twitter • Overpayment recovery questions: @KYCareerCenter 502-564-2387. and on • Reporting possible benefit fraud: 502-564-2387. Facebook Facebook.com/KYCareerCenter • Potential or pending appeals: 502-564-3925.