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Malaysia Government Portals and Websites Assessment 2012

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Malaysia Government Portals and Websites Assessment 2012 Malaysia Government Portals and Websites Assessment (MGPWA) 2012 Public Governance Governance Dimension Multimedia Development Corporation MALAYSIA GOVERNMENT PORTALS AND WEBSITES ASSESSMENT 2012 © Multimedia Development Corporation 2012 Unauthorised reproduction, lending, hiring, transmission or distribution of any data is prohibited. The report and associated materials and any elements thereof must be treated like any other copyrighted material. Request should be made to: Head of Public Governance Multimedia Development Corporation 2360 Persiaran APEC 63000 Cyberjaya Selangor. Tel: +603 8315 3240 Fax: +603 8318 8650 i MALAYSIA GOVERNMENT PORTALS AND WEBSITES ASSESSMENT 2012 Table of Contents Acknowledgement .......................................................................................................... vi Executive Summary .......................................................................................................... 1 1.0 Introduction ........................................................................................................... 3 2.0 Objectives .............................................................................................................. 4 3.0 Scope of Study ....................................................................................................... 5 4.0 Methodology .......................................................................................................... 7 5.0 Assessment ........................................................................................................... 12 5.1 Top 5 Portals ................................................................................... 12 5.2 Top 5 Websites ............................................................................... 14 5.3 Ministry ........................................................................................... 14 5.4 State ................................................................................................ 16 5.5 Local Authority ................................................................................ 17 5.6 University ........................................................................................ 19 5.7 Managed Portal Services (MPS) ........................................................ 20 5.8 Example of Good Portals ................................................................. 21 5.9 Star Rating ....................................................................................... 28 6.0 Strategic Achievers ............................................................................................... 38 7.0 Best Practices ....................................................................................................... 41 7.1 United Nations E-Government Survey 2012: E-Government for the People ............................................................................................. 41 7.2 Waseda University 2012 International e-Government Ranking ........ 43 8.0 Key Findings ......................................................................................................... 46 8.1 Progress of Star Rating ..................................................................... 46 8.2 Extending Online Services ............................................................... 46 8.3 Securing/Tightening Up Online Channels ........................................ 49 8.4 Incorporating Interactivity in Service Delivery ................................. 50 8.5 User-friendlier Government Experience ........................................... 51 8.6 Effectiveness of Navigation .............................................................. 52 8.7 Latest in Information Offering .......................................................... 52 8.8 Streamlining the National Gateway ................................................. 53 9.0 Way Forward and Recommendations ................................................................... 55 10.0 Conclusion ........................................................................................................... 57 ii MALAYSIA GOVERNMENT PORTALS AND WEBSITES ASSESSMENT 2012 11.0 Appendices .......................................................................................................... 58 Appendix 1: Criteria of Assessment ...................................................................... 58 Appendix 2: Perkara-Perkara Yang Dipantau Berkaitan Pengemaskinian Maklumat Di Laman Web ................................................................................ 62 Appendix 3: Duplications .................................................................................... 63 Appendix 4: Outdated Agency Name .................................................................. 65 Appendix 5: Elimination ...................................................................................... 69 Appendix 6: No Longer Listed in myGov ............................................................. 71 Appendix 7: Merged ............................................................................................ 72 Appendix 8: Outdated URL ................................................................................. 72 Appendix 9: Wrong URL ..................................................................................... 73 Appendix 10: No Specific Links ........................................................................... 73 Appendix 11: Overall Portal Ranking ................................................................... 74 Appendix 12: Overall Website Ranking ............................................................. 102 Acronyms and Abbreviations ........................................................................................ 144 List of Figures Figure 1: Assessment Structure ......................................................................................... 7 Figure 2: Homepage of Malaysia Rubber Board .............................................................. 22 Figure 3: Rubber Prices .................................................................................................. 23 Figure 4: E-Payment ....................................................................................................... 23 Figure 5: Mobile Web Version ........................................................................................ 24 Figure 6: Homepage of Perbadanan Putrajaya ................................................................ 25 Figure 7: Social Media ................................................................................................... 26 Figure 8: Single Sign-On and Online Services ................................................................. 26 Figure 9: Statistic of Online Services ............................................................................... 27 Figure 10: Trafik Info Putrajaya ....................................................................................... 27 Figure 11: Star Rating ..................................................................................................... 28 Figure 12: Portal Star Rating 2012 vs 2011 ..................................................................... 31 Figure 13: Website Star Rating 2012 vs 2011 .................................................................. 33 Figure 14: Federal Star Rating 2012 vs 2011 ................................................................... 34 iii MALAYSIA GOVERNMENT PORTALS AND WEBSITES ASSESSMENT 2012 Figure 15: State Star Rating 2012 vs 2011 ....................................................................... 35 Figure 16: Categories of Online Services ........................................................................ 48 Figure 17: Government Online Services Progress ........................................................... 48 Figure 18: Breakdown of Digital Certificate/Trust Marks ................................................. 49 Figure 19: Segregation of Feature Additional Technology/Web 2.0 ................................. 50 Figure 20: Segregation of W3C Disability Accessibility ................................................... 51 Figure 21: Updating Activites Progress............................................................................ 53 Figure 22: Segregation of Cases Observed in myGov ...................................................... 54 List of Tables Table 1: Breakdown of Portals and Websites .................................................................... 5 Table 2: Breakdown of Qualifying Strategic Achievers ...................................................... 6 Table 3: Portal and Website Score Allocation ................................................................... 9 Table 4: Strategic Achievers SMEs .................................................................................... 9 Table 5: E-Government Ranking ..................................................................................... 11 Table 6: Inaccessible Portals and Websites ..................................................................... 12 Table 7: Accessible Portals and Websites ....................................................................... 12 Table 8: Top 5 Portals .................................................................................................... 13 Table 9: Top 5 Websites ................................................................................................. 14 Table 10: Ministry Ranking ............................................................................................
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