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Talk Abroad SIM User Booklet

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Talk Abroad SIM User Booklet Thank you for your purchase of the National Geographic Talk Abroad® International SIM Card MY U.K. PHONE NUMBER IS: +44 7 _ _ _ _ _ _ _ _ _ MY U.S. PHONE NUMBER IS: 1 ( _ _ _ ) _ _ _ - _ _ _ _ Introduction Your National Geographic International SIM Card works in compatible unlocked GSM (Global Standard for Mobile) handsets. Our goal is to provide every customer with an exceptional yet inexpensive solution for international cell phone service. Please take some time to familiarize yourself with the contents of this User’s Guide before your next trip. Main Features: • Seamless coverage in more than 200 countries • Free incoming calls in over 70 countries • Prepaid service (no contract or bills, no credit check) • Affordable outgoing rates • Toll-free U.S.-based 24/7 customer service from abroad Setting up your International SIM Card: 1. Find your SIM Card, located inside the back cover of this User Guide! 2. Write down your phone number on page 1 - your phone number is printed on your SIM Card 3. Learn how to make an outgoing call. This is a “callback” service; read the dialing instructions prior to making a call Getting Started Insert your SIM card into your unlocked, internationally compatible device. Most countries outside of the US require 900/1800 MHz GSM capabilities. Most newer handsets do have this capability but if you are not sure, please check the use manual for your device. In addition, your device needs to be carrier unlocked. For handset-specific SIM chip installation help, locate the instructions for installing a SIM chip in your handset manual. Making your first outgoing call You must make calls using a ‘call- back’ method. To make an outgoing call you must dial with the “+” symbol (or 00) before the country code and phone number, followed by the “#” symbol. In some countries, the “+” sign is not recognized and will need to be replaced by “00”. Examples: To make a call to the U.S./Canada: +1 (area code) (phone number) # SEND. To make a call to the U.K.: +44 (area code) (phone number) # SEND. Contents Activation 6 Minimum Handset Requirements 6 Inserting Your SIM Card 7 Your Phone Numbers 7 Your PIN Code 8 Dialing Instructions 8–9 Balance Check 9 Adding Call Credit 10 Service Life 10 Using your Voice Mail 11 Contents continued Text Messaging 12 Rates and Coverage 12 Setting up Data 13–14 Data Rates 15 How much Data will I need? 15-16 Troubleshooting 16–18 Cellular Abroad’s One Year Limited Warranty 18–24 Reference Guide 24–25 Your SIM Card & Quick Reference Guide Card 26 Notes 27 Activation If you purchased the National Geographic International SIM Card from Cellular Abroad the SIM card is active at the time of purchase. • If you purchased your National Geographic International SIM Card from a retailer other than the Cellular Abroad website, you will need to register online at www.cellularabroad.com and click on the “Register” button. • Toll-free: 1-800-287-5072 from within North America. • From overseas: +1 310 591 2035. • Via email: [email protected]. • Online at www.cellularabroad.com Minimum Handset Requirements To guarantee effective use of your National Geographic International SIM Card, your handset should conform to the following standards: • Dual-, Tri-or Quad-band frequency. To get the best use from the Talk Abroad Service network, we recommend Quad-band phones. • Unlocked. This means the phone should not be “locked in” to a service provider. Locked phones will typically display “Insert correct SIM” if you try to replace the existing SIM chip with another. All phones purchased from Cellular Abroad are unlocked with Quad-band frequencies, unless stated otherwise in their documentation or packaging. Installing your International SIM Card IMPORTANT: If you purchased a National Geographic Travel Phone, your SIM is already inserted. Your SIM Card is the credit-card sized plastic card that holds your SIM chip. • The standard size SIM chip is about the same size as a postage stamp. It has a gold contact plate on one side, and a notched corner to aid correct placement inside your handset. You may also have received a nano SIM card with adapters allowing your SIM to be compatible with different devices requiring different size SIM cards. Insert the SIM into your phone as per the phone manufacturer’s instructions. If the phone displays “Invalid SIM,” check to make sure the SIM was inserted properly and that you are using an unlocked handset. Your Phone Numbers You have both United States and United Kingdom phone numbers. Both are active at the same time but you can only make an outgoing call or text from your UK number. In order to view your phone numbers, dial *133# followed by the call button. • Your U.S. number can be reached the same way as all conventional U.S. based lines; dial 1, then the area code and number. • Your U.K. number starts with +44, followed by the additional nine digits that make up your individual phone number. • Dialing to your U.K. phone number from North America • Dial 011 44 7 followed by your individual phone number, e.g. 011 44 7 _ _ _ _ _ _ _ _ _. • From overseas, dial 00 44 7 followed by your individual phone number, e.g. 00 44 7 _ _ _ _ _ _ _ _ _. Your PIN Code Your PIN Code is an optional 4-digit security code, but it is not enabled when you install and use your SIM chip for the first time. • You will not need your PIN Code unless you plan to lock your SIM to avoid potential unauthorized use. • If you are prompted to enter a PIN Code, contact our customer service team immediately at 1-800-287-5072 to obtain your unique PIN Code. Testing your phone from your personal home, or cell phone: • Dial the U.S. number directly, or you can dial the UK number by dialing 011 followed by your U.K. number and the # sign. • Let your phone ring - you don’t have to answer. • If the test call does not connect, verify that you can make international calls with your long distance provider. Dialing Instructions • Confirm your handset screen displays a network, e.g. T-Mobile. • You must have call credit worth at least 1 minute to make and receive calls. • Calls must be dialed with the international dialing prefix; instead of “00” please dial the + symbol by pressing and holding the 0 or * key on your phone until the + symbol appears. i. To a U.S. number: +1, area code and phone number and then # ii. To a U.K. number: +44, city code and number and then # iii. Local numbers in Europe typically feature a 0 in front of the number, e.g. the U.K. foreign commonwealth office phone number is 0845 850 2829, but must be dialed without the lead-in zero: +44 845 850 2829# Balance Check Check your account balance for free as often as you like: • Dial *187# and SEND. • Your balance will be displayed on the phone screen, or the screen will display “Short code received” and you will receive a text message with your balance. • Alternatively, you can go to www.cellularabroad.com and click on “Check NG SIM Balance”. Enter your UK phone number followed by the “Look Up” button and your balance will be displayed. Adding Call Credit When you purchase or register your SIM card online, you have the option of adding credit using our Auto-Credit Top Up feature. Whenever your credit drops to less than US$10, you will automatically be charged US$29 and will receive a US$29 top up. Alternatively, call credit is available manually in US$29 increments which can be purchased directly over the Talk Abroad® network from the handset as long as you have registered a valid credit card on www.cellularabroad.com: • Dial *161# and SEND. • Your credit card will be billed and a confirmation of your purchase, new balance and order number will display on the screen. Service Life Your National Geographic Talk Abroad International SIM Card service life is valid for exactly one year from the last time it picks up a network. If you do not plan on using your SIM card within one year from the last usage, simply turn on your phone, wait for it to connect to a network and then turn it off. Using your Voice Mail Your National Geographic Talk Abroad® voice mail account is automatically enabled and ready to use. • All calls will be forwarded to your voice mail if you do not answer a call, if your handset is switched off, or if you are in an area with no cell phone coverage. • There is a fixed standard voice mail greeting. • If you are unable to receive voice mail, please dial *122# SEND and wait for a confirmation message. • If this is unsuccessful, or you are still having problems, please dial *101# and SEND to speak to customer service. Listening to your voice messages: • Calls to your voice mail box are only $0.45 per minute in most countries. • Dial *121# and press the SEND key to access your voicemail. • The voice prompt will play your messages. • Press 1 to save/skip the last message, 2 to repeat the last message, or 3 to delete the last message. Undeleted messages will be saved and available for playback from the main menu. Text Messaging Text messaging from your National Geographic Talk Abroad® International SIM Card is no different from regular text messaging; it costs $0.50 per out- going text, and inbound messages are free to receive.
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