Bus & Motorcoach News

March 15, 2008

WHAT’S GOING ON IN THE BUS INDUSTRY Operators are urged to register for charter notices WASHINGTON D.C. — Pri- to become effective April 30. (See motorcoach operators getting elec- normal bus fare. transit agencies on the Website vate motorcoach operators take Feb. 1 Bus & Motorcoach News.) tronic notifications whenever a Although the new procedure and e-mailed to operators that notice. Under the new rules, the “will- transit agency in their area be- does not take effect until May 1, the have registered. If you’re interested in continuing-and-able” public notice provi- comes aware of a charter opportu- United Motorcoach Association is To sign up, go to www.fta.dot. ing to compete for charter work sion that currently allows motor- nity that legally should be done strongly urging coach operators to gov/charterregistration, click on that has been offered to public tran- coach operators to compete for only by a private carrier. sign up now so they are on the list “I accept these terms” and then sit agencies, you’ll have to register charter work that public transit These include charters that are well before the change begins. “submit new charter operator reg- with the Federal Transit Agency. agencies may be interested in pro- subsidized by a third party, and After April 30, there will be no istration.” The requirement is part of the viding is out and the registration those that if a transit agency did notices mailed or published in local The registration form is a sim- new charter service rules that were procedure is in. them would require a “premium” newspapers. All notices and charter ple one-page application that adopted in January and which are The registration will result in or fare that is different than the opportunities will be posted by CONTINUED ON PAGE 14 þ Coach groups seek fixes, clarifications to new charter rules WASHINGTON — Leading The petition was signed by the motorcoach industry trade associ- United Motorcoach Association, ations and two of the industry’s American Bus Association, Calif- largest companies have asked the ornia Bus Association, Coach Federal Transit Administration to America, Coach USA, Trailways make changes to the revised char- Transportation System, National ter bus rules before they go into School Transportation Associa- effect April 30. (See Feb. 1 issue tion, Northwest Motorcoach Asso- of Bus & Motorcoach News.) ciation, and Taxicab, Limousine Seven motorcoach organiza- and Paratransit Association. tions, plus the two companies, all Their targets include wording Detroit Diesel reportedly has told coach builders it will continue to support its engines. of which took part in drafting the that indicates the FTA is willing to rules during months of negotia- exempt from the rule college cam- tions with public transit operators, pus shuttle services performed by Say ‘good-bye’ to Detroit Diesel filed a formal request asking the transit agencies. FTA to reconsider its final product. The nine petitioners contend REDFORD, Mich. — Detroit Prevost Car, Motor Coach In- were powering coaches that com- Separately, two members of that section of the new rule may Diesel has decided to say good-bye dustries and Van Hool no longer peted directly with buses made by the group filed individual petitions lead to some transit agencies to most of the motorcoach industry. will be able to provide Detroit other Daimler companies. seeking additional modifications believing they can run campus The No. 1 supplier of engines Diesel engines in their over-the- But other, perhaps more impor- to the rule. shuttles that actually are charters to the over-the-road bus industry road buses. tant, factors were at play as well. — since, well, almost forever — While Detroit Diesel’s deci- 2010 is another watershed year “In general, the petitioners and which should be handled by has decided it will no longer sell its sion, which wasn’t announced by for diesel engines. While there has believe the final charter rule is a private carriers. engines to any bus builder it Detroit Diesel but by Prevost Car, been a lot of attention paid to 2007 significant improvement over the The group suggested the FTA doesn’t own. seems startling on its face, it’s not a engines and their stricter emissions current rule,” the larger group either drop the wording or add Right now that means that total shocker. requirements, the 2010 diesel en- wrote in its filing with the FTA additional details explaining when starting in 2010 the only new mo- Since Detroit Diesel was pur- gine emissions rules are exponen- before complaining that some pro- college shuttle service would be torcoaches sold in North America chased by DaimlerChrysler eight tially tougher. visions of the new rules lack clarity considered charter service. that will have Detroit Diesel en- years ago, it has been considered The regulations are so stringent and others were revised in a man- Also under attack by the group gines will be Setras. That’s because possible Daimler might one day that Detroit Diesel spent $1.5 bil- ner that will harm charter bus oper- is a provision that expands from Setra is part of Daimler Buses North turn off the engine spigot. After all, lion to develop a brand new engine ators and make compliance with three days to 40 days a special America, a unit of Daimler AG, the thinking went, engines pro- to meet the 2010 requirements the rule impracticable, unreason- exemption transit agencies can þ able and not in the public interest. which also owns Detroit Diesel. duced by a subsidiary of Daimler CONTINUED ON PAGE 6 CONTINUED ON PAGE 14 þ INTRODUCING3035RE

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MIDWEST NORTHEAST SOUTHEAST SOUTHWEST WEST 800-222-2875 800-222-2873 800-222-2871 800-222-2877 800-322-2877 abc-companies.com Bus & Motorcoach NEWS INDUSTRY NEWS March 15, 2008 3 Coach America pursues Lakefront Chinatown buses clean up act WASHINGTON — Urban leg- are death machines on wheels. DALLAS — Coach America is tion that serves cities in New York, Today, the company operates near- ends, those apocryphal stories that Despite the occasional reports negotiating to purchase Lakefront West Virginia, Ohio, Pennsylvania, ly 120 coaches, plus assorted other frequently are framed as caution- that Chinatown buses break down, Lines/Lakefront Trailways, the larg- Indiana and Illinois. The company vehicles from its base in Brook- ary tales about horrific or exasper- blow up and catch fire, stranding est motorcoach operator in Ohio considers it a niche business that park, Ohio. ating events, generally live long passengers, federal officials are and 20th largest in North America, helps keep its coaches on the road Should the deal be completed and die hard. now insisting they are, in fact, safe. plus its sister company, Hopkins and producing revenue. it would mark a significant geo- Perhaps the bus industry’s most The safety performance of Airport Limousine Service. It also offers casino runs, shut- graphic shift for Coach America, prominent urban legend of the 21st Chinatown buses “is no worse or Although Coach America has tle services and a wide range of which is the nation’s largest tour century is that Chinatown bus op- no better than the traditional termi- filed an application with the tours. and charter motorcoach operator erators are synonymous with dan- nal-to-terminal motorcoach carri- Surface Transportation Board of All of the stock in Lakefront is and controls 29 bus and passenger gerous transportation. ers,” says Duane DeBruyne, a the USDOT, seeking approval of owned by Thomas Goebel, Jack transportation operations. Now it appears that perception spokesman for the Federal Motor the acquisition, the president of Goebel and Mike Goebel, with a Virtually all of Coach Ameri- may be withering. Carrier Safety Administration. Lakefront Lines/Lakefront Trail- small number of preferred non- ca’s motorcoach operations are And it is the federal govern- The Chinatown operators, it ways says a deal has not been voting shares owned by other fam- concentrated along the East and ment that is taking the lead in would seem, have learned some les- completed or a definitive agree- ily members. Hopkins Limousine West Coasts and across the south- debunking the notion that China- sons from being in the public spot- town bus companies, operating light and having regulators lean on ment signed. Service also is owned by the ern U.S., from Florida to Cali- primarily in the northeastern U.S., them for the past three-plus years. “We’re still negotiating,” said Goebel family. fornia. Thomas Goebel. “It’s premature to Lakefront and Hopkins had say anything. Call me in a week or combined revenues of roughly $34 two.” million last year. The proposed purchase of In January, Lakefront Lines/ Lakefront is the second Coach Lakefront Trailways was awarded America deal to be revealed in the the United Motorcoach Associa- past month. In early February the tion Vision Award at UMA Motor- company announced it had signed coach Expo in San Francisco. The a letter of intent to purchase Ren- award recognizes business prow- zenberger Inc. of Kansas City, one ess and community involvement. of the nation’s largest providers of One of Lakefront’s business transportation for railway employ- hallmarks is a profit-sharing pro- ees. (See March 1 issue of Bus & gram for its employees. Since Motorcoach News and related arti- 1988, each full-time employee has cle below.) received an annual bonus, ranging In purchasing Lakefront, how- from $7,000, to more than $11,000. ever, Coach America would get Each employee gets the same one of the industry’s best-known, amount regardless of their position. family-owned diversified motor- The limousine service got the coach operations. Lakefront spe- Goebel family into the transporta- cializes in prearranged tours, char- tion business in early 1960s. The ters and line-run service. family purchased Lakefront Lines It has a limited line-run opera- in 1980, when it had six buses. Van company drivers file ‘overtime exemption’ suit KANSAS CITY, Kan. — Two berger, which operates more than drivers for Renzenberger Inc., the 1,500 vans in 23 states, “uniformly large provider of employee trans- classified its road drivers as exempt portation for the railroad industry, from the (Fair Labor Standards have filed suit against the compa- Act) overtime requirements, even ny claiming they were misclassi- though it appears that many of its fied under the motor carrier drivers should have been paid for exemption to the federal Fair their overtime hours worked.” Labor Standards Act. In a phone conversation, Froh- Because they contend they man declined to specify in what were not exempt employees, the way the employees were misclass- drivers say they are entitled to over- ified. time pay under federal labor law. Frohman is with a Minneapolis- They are seeking the overtime pay based employment law firm, on behalf of themselves and other Nichols Kaster & Anderson PLLP, Renzenberger road drivers. that is pursuing the case on a con- The suit was filed last month in tingency basis. Two other Nichols the United States District Court Kaster attorneys, Paul Lukas, and here just two days before it was Donald Nichols, are working with announced that Coach America had Frohman. signed a letter of intent to acquire The motorcoach, school bus 100 percent of the capital stock of and trucking industries’ exemption Renzenberger. (See March 1 issue from federal overtime pay require- of Bus & Motorcoach News.) ments pops up periodically as an An attorney for the drivers, item of interest. Legal challenges to

Charles Frohman, said Renzen- CONTINUED ON PAGE 12 þ 4 March 15, 2008 Bus & Motorcoach NEWS

Attorney says safety enforcement lagging Judge rules ATLANTA — A prominent said. “What the federal govern- not have knowledgeable people,” “An unsafe carrier gets caught, transportation lawyer has strongly ment is not doing, the states are Bagileo said. “The problem is simply closes its doors, files a two- hot-fuel suit criticized federal safety and envi- trying to do,” he added. they don’t have expertise in the page, $300 application, and within ronmental regulators, saying they One bit of evidence he cited industry.” 30 days is up and running as anoth- can proceed are failing both in enforcing their was the problems the Federal Mo- Likewise, FMCSA issued its er carrier,” Bagileo said. “They own regulations and developing tor Carrier Safety Administration first driver-training rule in 2004 (the FMCSA) may find out who KANSAS CITY, Kan. — A workable regulations. has had in implementing revised but the U.S. Court of Appeals for violates the law but they do noth- U.S. District Court judge has “It’s sad to report but it’s very, hours-of-service regulations for the D.C. Circuit overturned the rule ing about it.” ruled that a lawsuit, alleging that very true that federal agencies are truckers. FMCSA has lost twice in and sent it back to the agency for In the 1960s, the Interstate fuel buyers are being cheated unable to deal with the important federal courts on the HOS rule — further consideration. Commerce Commission, the pred- because fuel prices are not adjust- transportation issues that are and could be headed for a third On Dec. 27, the agency issued ecessor to the FMCSA, did a good ed for the impact of temperature before them,” said John Bagileo, a loss, says Bagileo. a notice of proposed rulemaking on job regulating railroads, motor car- on fuel volume, can proceed. Washington, D.C., lawyer who has “I have never seen an agency the issue and has asked for public riers, water carriers and pipelines The judge, Kathryn H. Vratil, specialized in transportation issues reversed twice.” comment. with only 1,800 employees, Bagi- ruled against oil companies and for more than 40 years. He said the HOS rule ultimate- Bagileo also was critical of leo said. fuel retailers in the so-called “hot “Something is very broken on ly could be fashioned by Congress. FMCSA for failing to administer The U.S. Department of Trans- fuel” case. (See Aug. 1 Bus & the federal side, and it’s causing “And that’s not something you serious punishment to commercial portation employs about 10,000 Motorcoach News.) many of the problems we see, and want to happen.” vehicle operators who are safety people and “simply cannot do the The case is a consolidation of forcing the states to do things,” he “It’s not that the FMCSA does violators. job they’re assigned,” he said. dozen of lawsuits filed against the oil companies and fuel retailers by consumers, truckers and others. Feds gives S.C. OK to start building Interstate 73 The basis of the suits is that MYRTLE BEACH, S.C. — Peters said I-73 in South Caro- expand the region’s economy, attracting more than 10 million vis- because fuel expands as the tem- The U.S. Department of Trans- lina is the first project to have a slot increase tourism and enable faster itors annually. perature rises, the oil and fuel portation has given South Carolina reserved under the department’s trips to the region.” Currently, I-73 only exists as a companies are profiting on the go-ahead to move forward with new Interstate System Construc- The Grand Strand, also known 26-mile stretch along U.S. Route “extra” gallons crated by the plans to build Interstate 73. tion Toll Pilot Program, which as Long Bay, refers to a stretch of 220 in North Carolina. However, it expansion. The approval came with the gives the state authority to toll the beaches extending from Calabash, is part of a longer planned corridor, The plaintiffs want fuel retail- USDOT acceptance of environ- new roadway and allows other N.C. to Georgetown, S.C. It con- defined by various federal laws to ers to install pumps that adjust the mental documents for the project. states to expand 1-73. sists of 60-plus miles along an run from Myrtle Beach to Sault fuel measure to reflect the actual With federal clearances in “The I-73 corridor will be a essentially uninterrupted arc of Ste. Marie, Mich. fuel temperature as it comes out place, South Carolina can take the critical link tying the Grand Strand beach land. The Grand Strand has “Once completed (in South of underground storage tanks. next step to explore financing to states to the north,” said USDOT become a major tourist attraction Carolina), the new interstate will A U.S. House Committee on options to start constructing the Deputy Transportation Secretary along the southeastern coast, with allow drivers to connect more easi- Oversight and Government Re- new section of interstate. Thomas Barrett said. “It will its primary city, Myrtle Beach, ly to I-95,” Barrett noted. form subcommittee study of 2006 data showed that hot fuel nationwide costs consumers an extra $2.3 billion per year. The oil companies and gas retailers argue that state regulations and industry standards define a gallon of gasoline by volume, not in terms of its energy output. As long as the customer receives 231 cubic inches of fuel, they contend, the customer is getting what they paid for. The fuel industry also says the cost of installing temperature adjustment equipment would be prohibitive. NATSO, a trade group that represents truck stop operators, has estimated the cost of equipping each pump at between $1,500 and $3,800. But the plaintiffs point out that the petroleum industry has pushed for using these adjust- ments in Canada, where the temperature difference favors the consumer rather than the seller. In denying a motion by the defendants to dismiss the case, Judge Vratil moves the case to the discovery stage.

6 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS Detroit Diesel its coaches, along with Cat. And company is AB Volvo. Volvo is the Van Hool has a long relationship leading heavy-duty diesel engine Onboard diagnostic system CONTINUED FROM PAGE 1 with both Cummins and Cater- manufacturer in the world,” Prevost rather than modify the Series 60 to pillar. noted. comply. Caterpillar is the standard engine Bryan Couch, vice president of to complicate 2010 engines However, adapting the new in BCI Falcon coaches and Blue product development at MCI, said When engine manufacturers diagnostic system rules for passen- engine to a wide range of motor- Bird over-the-road buses. his company is committed to pro- introduce even more stringent ger vehicles and now they will be coach platforms would have added When Prevost announced last viding its customers with the broad- emissions-control technology on adopted by diesel engine manufac- even more costs and the payback month it had been notified by est choices of powertrain combina- their 2010 engines they also will turers for over-the-road buses and would have been slow. Detroit Diesel that Daimler AG tions “to safeguard market fluctua- be adding sophisticated new trucks. The fact of the matter is that the planned to discontinue selling en- tions and provide operators with the onboard diagnostic systems. The systems to be monitored motorcoach industry is a fly on the gines to companies outside the best technology the market offers. The driving force behind the by the onboard diagnostics include elephant that is the on-highway Daimler family, the Canadian “We will continue to do our new diagnostics is the same one the crankcase vent, fuel, exhaust gas engine market. In a decent year, the coach builder said it had received part to ensure that our customers’ behind the new engines: govern- recirculation, boost-pressure con- North American motorcoach indus- assurances from Detroit Diesel that needs are met while working with- ment mandates. trol, particulate filter, cooling, and try consumes 2,400-2,500 diesel en- it would fully support all Prevost in the global dynamics of an ever The U.S. Environmental Pro- NOx reduction catalyst. Require- gines. There are individual trucking vehicles equipped with Detroit evolving marketplace. With the tection Agency wants to be sure that ments for the systems include: companies in the U.S. that buy that engines “now and in the future.” successful launch of the industry’s when the 2010 engines hit the road • The system must have an many engines in a couple of years. Prevost noted it had even signed widest offering of powertrain com- they will keep emissions low dur- operator interface, called a mal- That is the fundamental reason agreements with Detroit Diesel to binations that meet the 2007 EPA ing the course of their useful life. function indicator lamp, that why Caterpillar and Cummins have that effect. requirements, our energies are now And the way to assure that is to exclusively indicates emissions run hot and cold on the coach in- “It is unfortunate that Daimler focused on meeting this challenge require the adoption of certified faults. dustry over the past 20 years. But, has decided to take some of the with our engine suppliers for the onboard diagnostic systems for the • Service information must be as of today, with Detroit Diesel choices away from coach owners 2010 emission standards, which are engines and their fuel and after- adequate to guide a technician to bailing out, those two engine mak- and operators in North America,” even more stringent. treatment systems. the condition causing the problem ers have the inside track to become Prevost added. “MCI is also the first coach With onboard diagnostic sys- and must be available to any serv- the industry’s leading power plant Detroit Diesel even has can- manufacturer to offer a hybrid tems, a computer will alert the ice provider at reasonable cost. suppliers, with Prevost Car using celled its booth space at Motor- alternative with first deliveries driver when any problem arises, Engine makers generally agree engines built by its parent com- coach Expo 2009 in Orlando. going to the Houston Metro transit electrical or mechanical, that could that while onboard diagnostic sys- pany, AB Volvo. Prevost said that as a conse- authority, using the Cummins/ impact emissions levels. tems will assure emissions compli- Prevost has been busy for quence of Detroit Diesel’s decision Allison combination. We anticipate The California Air Resources ance, it also will make trouble- months building a service network it was accelerating its strategy “to growth in application of this fuel Board originally created onboard shooting complicated. for its coaches equipped with offer Volvo engines to the various efficient powertrain combination.” next couple of years. have become more bullet proof. Volvo engines. coach markets we serve. Some observers believe the At the same time, the engine There undoubtedly will be opera- And MCI, for the better part of “Prevost is in a unique position 2010 emissions standards could equation in buying a new coach tors that buy a particular coach a year, has been emphasizing the among bus manufacturers in North trigger additional fallout — of the appears to have receded in impor- based on engine availability, but availability of Cummins engines in America due to the fact our parent Detroit Diesel nature — during the tance in recent years as all engines not as many as in the past.

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IC CORPORATION IS AN AFFILIATE OF NAVISTAR INTERNATIONAL CORPORATION. 8 March 15, 2008 NEWS ANALYSIS Bus & Motorcoach NEWS Survey: Lousy nighttime vision is widespread problem A nationwide survey has found seeing signs or exits; one-fifth chief of Road & Travel Magazine. ing traffic or from vehicles behind ity to quickly identify and localize that millions of American drivers acknowledged difficulty seeing “Roads with low or no lighting, them are particularly bothersome, possible hazards on the road.” have faulty night vision … and animals or pedestrians, and one- glare from headlights and fluctua- and nearly half (48 percent) report Alarmingly, while 73 percent some of them may work for you. fifth also reported having difficul- tions in vision are contributing experiencing glare or light sensi- of respondents believe that cor- Nearly one of three drivers sur- ty seeing turns in the road. factors to the disproportionately tivity while driving in the dark. recting their vision problems veyed say they have difficulty see- Twenty-two percent reported prob- high rate of accidents and fatalities “Low light levels cause an could improve their night-time ing all or most of the time while lems in judging distance while that occur between dusk and dawn.” eye’s pupil to dilate, which can driving, only 27 percent have ever driving in the dark, according to driving in the dark. Both the National Highway accentuate any existing focusing consulted an eye care professional “Shedding Light on Driving in the A total of 515 vision-corrected Traffic Safety Administration and problems and result in blurred about treatments or products that Dark,” a nationwide study con- Americans aged 18 and over par- the National Safety Council say vision,” said a Los Angeles could improve their vision while ducted by Kelton Research on be- ticipated in the survey. Nearly a the fatality rate at night (6 p.m.-6 optometrist. “This is particularly driving in the dark. half of Road & Travel Magazine quarter of the respondents a.m.) is three times higher than the common among people with astig- Any vision problem left uncor- and ACUVUE brand contact lenses. expressed concern and a lack of daytime rate. matism because the shape of the rected or under-corrected can Of further concern, while most confidence about their driving Respondents complained of cornea prevents light from focus- result in tragic consequences. A believe that correcting their vision skills in the dark. Vision problems eyestrain (38 percent), dry or tired ing properly on the retina, often comprehensive eye exam will problems would improve their and discomfort also leave more eyes (34 percent), fatigue (25 per- leading to blurred vision, which include testing to diagnose poten- ability to drive in low-light condi- than 20 percent feeling concerned cent), headaches (19 percent), can impair a driver’s speed of visu- tial problems and determine the tions, many have never talked to and unsafe behind the wheel. inability to focus (18 percent), and al reaction time and affect the abil- correct form of treatment. an eye-care professional about “Driving in the dark is one of double or blurred vision (15 per- treatment options. the most hazardous situations cent) while driving in the dark. More than one-fourth of those faced by a driver,” said Courtney More than six in 10 (61 per- Motorcoach travel ranked surveyed report they have trouble Caldwell, founder and editor-in- cent) say headlights from oncom- least stressful mode in UK Research — of a sort — in the traveling. Blind woman files abuse lawsuits United Kingdom has found that This coincides with other sur- travel by motorcoach is less stress- veys in the United Kingdom which NEW YORK CITY — An missing a lower court judge’s ruling Hudson; a Taco Bell restaurant in ful than going by plane, train or have indicated that 77 percent of appeals court decision, involving a that she suffered no harm because Kingston, N.Y., and a Wendy’s in automobile. passengers feel stressed, rushed or blind woman who says she was she was always allowed to eat at the Hudson. With the aid of digital blood worried at airports, especially mocked by workers in fast-food restaurants. The appeals court said restau- monitors, four female researchers those travelers with children and restaurants, is a fresh reminder that The appeals court judges said rants are not necessarily required used planes, Eurostar trains, cars, retired individuals. employees frequently need to be Camarillo sufficiently claimed the to have large-print menus on hand, and motorcoaches to get from the These surveys also found that reminded about — or retrained in restaurants failed to ensure “effec- but they must ensure that menu United Kingdom to Disneyland in many airline passengers have — handling individuals with dis- tive communication” of their options are effectively communi- Paris. obsessive tendencies, such as abilities. menus. cated to legally blind individuals. They measured their blood checking travel documents at least When the woman, who is legal- In her suit, Camarillo said the The appeals panel said it did pressure rates at various points in four times before take off. Fifty- ly blind, was mistreated by employ- restaurants near her home in the not disagree with the lower court’s the journey and came to the con- seven percent of passengers admit- ees at several restaurants she filed small upstate community of finding that federal antidiscrimi- clusion that using a coach is, in ted being worried about missing a suit against four restaurants under Catskill do not have large-print nation rules cannot ensure workers fact, the least stressful experience. flight or being late. the 1990 Americans with menus that she can read. She said will never be rude or insensitive to They believe that coach passengers Using privately-owned vehi- Disabilities Act. that when she asked workers to people with disabilities. are more relaxed than users of cles was third place on the stress The restaurant workers appar- read her the menu items, they “Camarillo alleges more than other modes of transport. travel list, while the gold medal for ently became irritated when she sometimes made fun of her, or mere rudeness or insensitivity, and The research was carried out stressless traveling went to the asked them to read menus to her, stared at her, or forced her to wait more than one or two isolated mis- by travel magazine TTG and Leger motorcoach. with employees at one establish- until customers behind her were takes,” the panel of judges wrote. Holidays, a British tour company. “It is rather logical as waiting ment even directing her to a men’s served. “Rather, a reasonable inference to One travel Website thought it times are rare, passengers tend to restroom and then laughing at her Camarillo made the claims be drawn from her complaint is surprising that the quicker air trav- sleep and changing is also rare. embarrassment, she claims. against Burger King restaurants in that defendants failed to adopt el was not considered the most Thus, for relaxing and carefree The 2nd U.S. Circuit Court of Catskill and Hudson, N.Y., policies or procedures to effective- comfortable and least stressful. journeys, the coach seems to be the Appeals here reinstated Alice McDonald’s restaurants in Catskill ly train their employees how to However, air travel turned out to be way forward,” reported the travel Camarillo’s lawsuit last month, dis- and Cairo, N.Y., a McDonald’s in deal with disabled individuals.” the second most stressful way of Website, www.tourism-review.com. How to contact us ISSUE NO. 119 Joan Libby Cavalier Coach Boston, Mass. To submit or report news, Letters to the Editor, To advertise or to mail advertising-related articles, news releases: materials: A PUBLICATION OF THE UNITED MOTORCOACH ASSOCIATION Marcia Milton Call: Johnny Steger First Priority Trailways E-mail: [email protected] Staff Advisory Board District Heights, Md. Fax: (405) 942-6201 (866) 930-8426 E-mail: [email protected] Editor & Publisher William Allen Bob Foley Michael Neustadt Mail: 3108 NW 54th Street Sierra Trailways ABC Companies Coach Tours Oklahoma City, OK 73112 Mail: 2200 N. Yarbrough, Suite B Victor Parra Sacramento, Calif. Faribault, Minn. Brookfield, Conn. Box No. 336 Call: (866) 930-8421 Sales Director Senior Editor Larry Benjamin Gladys Gillis Jeff Polzien El Paso, TX 79925 Johnny Steger Bruce Sankey Northfield Lines Starline Transportation Red Carpet Tours To subscribe or inquire about your subscription: Northfield, Minn. Seattle Oklahoma City To contact the Call: (866) 930-8421 United Motorcoach Association: Industry Editor Associate Editor Dave Bolen Robert Hume Tom Ready E-mail: [email protected] Ken Presley Ellen Balm New World Tours Travel Mates Trailways Ready Bus Lines Call: (800) 424-8262 Bristow, Va. Harrisonburg, Va. LaCrescent, Minn. Fax: (405) 942-6201 Online: www.uma.org Editorial Assistant Editorial Assistant David Brown Daryl G. Johnson Brian Scott Mail: 3108 NW 54th Street Holiday Tours J & J Charters Escot Bus Lines Oklahoma City, OK 73112 To send advertisements or photographs Amy Stalknecht Mark Gedris Randlemann, N.C. Crosby, Texas Largo, Fla. via the Internet: Accountant Art Director James Brown Sr. Dale Krapf Michelle Silvestro To report corrections: E-mail: [email protected] Krapf Coaches Ted Williford Mary E. McCarty Magic Carpet Tours National Interstate Insurance Co. Call: (866) 930-8421 Richmond, Va. West Chester,Pa. Richfield, Ohio E-mail: [email protected] ©2008 by the United Motorcoach Association. Editorial Assistant Steve Brown Godfrey Lebron T. Ralph Young Reproduction in whole or in part without Brown Coach Paradise Trailways Young Transportation written permission is prohibited. Maggie Barr Amsterdam, N.Y. Hicksville, N.Y. Ashville, N.C. Bus & Motorcoach NEWS NEWS ANALYSIS March 15, 2008 9 New worry: Assuring drug testing collection compliance Here’s an issue that may not be “During the question-and- The Federal Motor Carrier leagues have established the Na- personnel who become qualified on your radar screen but probably answer portion of the hearing, Safety Administration has indicat- tional Qualified Collector Registry, as collection staff may be regis- should: training and having proof of trained it intends to investigate ways to which is designed “to help all par- tered as soon as they complete and Is the occupational health clin- ing were mentioned as important step up enforcement of qualifica- ties achieve regulatory compliance document their training. ic or other organization you use to solutions to many of the problems tion and procedural rules for speci- in a relatively painless fashion.” Access to the registry is free for collect specimens for employee uncovered by the GAO,” said men collection organizations. And The Collector Registry func- employers. drug tests qualified? Are the col- Judge. “In response to the hearing, FMCSA Administrator John Hill tions as a site auditor and lists Judge says the registry simpli- lection personnel properly trained? many employers and third-party reportedly has asked Congress for qualified collectors on its Website: fies the compliance process by Do they get refresher and error- administrators are now taking the authority to fine collection sites www.collectorregistry.com. eliminating the need for employers correction training? Do they keep steps to ensure that collectors have and employers for non-compliance. Once a provider location has and third-party administrators to current on the rules governing proof of training.” Meanwhile, Judge and his col- completed an initial audit, any new obtain individual credentials by fax. drug testing procedures? And, are you aware of this? Employers that must comply with federal drug screening regulations are required to possess docu- mentation confirming the compe- tency of specimen collection personnel with respect to a whole range of requirements, including qualification training, proficiency and rules. Federal rules require that occupational health clinics and other collection sites be prepared to pro- duce written evidence of collector qualifications upon request. Additionally, the rules say an employer’s “good faith use of a collector that is not qualified is no excuse and cannot serve as a defense to an enforcement action by the U.S. Department of Trans- portation or in an action by a former job applicant or employee. “There have been many reported cases throughout the country of employees who have tested positive for illicit drug use but who get their jobs back because the collector was not qualified or did not have proof that they were,” reports William Judge, a Chicago-area attorney who specializes in work- place drug testing regulations. In November, a House subcommittee held a hearing to discuss the seeming lack of compliance with collector mandates, which went into effect five years ago. (See Dec. 1 Bus & Motorcoach News.) The hearing was prompted by a report in which a Minneapolis television station found that four of five collection sites visited by undercover reporters failed to properly collect specimens or have proof of collector training. Taking up where the television station left off, investigators for the Government Accountability Office, the investigation arm of Congress, set up dummy companies to probe specimen collection sites. Twenty-two of the 24 sites investigated by the government failed at least two required collection requirements. The GAO is expected to issue a full investiga- tive report in May. “That report will show that during the GAO’s own undercover investigation, the 24 sites investigated showed flaws in all phases of the testing protocols,” said Judge. 10 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS 45-foot coaches: It’s about flexibility, cost savings By Dave Millhouser ily in the West, that don’t allow 45- same. The 40-footer should pro- 45 feet, and this is unlikely to pension and ABC Companies foot vehicles. Operators whose vide some operating economies in change in the near future. In addi- steering will groups don’t exceed 49 passengers low-speed operation, but on the tion, until lighter construction come into Our charter customer had clev- like the added maneuverability of highway wind resistance on both comes along, the current 45-foot the market, erly figured out that 70 percent of the shorter bus, and the fact its rear coaches is about the same. You’re coaches are about as heavy as fed- and it’s like- our coaches were 46-passenger. end is less of a “street sweeper” on not going to save a lot of fuel. eral law allows. ly that even They’d order a 39-seater, assuming tight turns. In addition, the pur- An alternative is the double- larger they’d get the bigger bus and save chase price of a 40-foot coach is Doing it all deck coach. They’ve operated in coaches will the difference in cost. measurably less than a 45-footer. A 45-foot bus offers more the U.S. successfully, in the past, eventually Wrong. And now seven people If you have long-term commit- per/passenger baggage space and one manufacturer currently be available. Dave Millhouser were going to have to take turns ments that only require 49-passen- because you’ve added approxi- offers them here. A single coach Bigger prowling the aisle all the way from ger capacity, the initial savings mately 33 percent more under- seats 80 passengers. Most are on buses offer an extra potential for the East Coast to Colorado. This (and your ability to use that money floor capacity, but only 20 percent the upper deck in a pretty nifty entertainment. On one of these was 1971, but customers haven’t elsewhere) makes the shorter more passengers. (Alright, my environment, and downstairs is Colorado trips, at a stop, one kid changed much. coach attractive. Charter and tour math is fuzzy but you get it). On like a club. left the bus AFTER having been Coaches are bigger these days, passengers tend to prefer a bus some transfers, space is more counted back on. We left him and so the new weasel factor is 57 to that is reasonably full; they don’t important than seats. Want even more seats? didn’t notice he was gone for eight 49. The major difference is that want to be rattling around in a cav- The big coach will do every- The double-decker is ideal for hours. (I guess he wasn’t that pop- these seating capacities both ernous coach. thing the small one will but not certain types of work but comes ular). require three-axle buses. On the other hand, the 45-foot vice versa. This flexibility is with a couple of caveats. Improved Once the appropriate state of Assuming you do have some bus offers a number of advantages, reflected in the higher resale value design and technology has gotten panic set in, we tracked him down smaller groups, is it worthwhile beyond the obvious extra capacity. that 45-foot buses command. height down to 13-feet, but there to where he’d hitchhiked… Utah. mixing 40- and 45-foot coaches in Since both vehicles require big There’s an obvious economy in are still places they can’t go. Asked why he hadn’t hitched to your fleet? engines, transmissions and three having one driver able to transport Routing and driver training are Colorado, he said he’d “gone with A few operators think so be- axles, they cost nearly the same to more passengers. With the current critical. the flow.” cause most manufacturers still build. The five feet the manufac- shortage of good drivers, some The design limits the amount I figure, the more seats you offer 40/41-foot coaches. They sell turer adds is seats and baggage manufacturers are looking at ways of baggage space available, mak- have, the more potential for fun just enough to make it worth the storage, the least costly part of a of increasing capacity even fur- ing them problematic for trips stories. effort. bus to build. You don’t save that ther. where customers carry much lug- Dave Millhouser is a marketing much buying a 40-footer. Some European countries are gage. consultant for ABC Companies. 40-foot advantages The 45-foot coach does weigh permitting coaches up to 49 feet. Technology will march along. Contact him at: dave_millhouser@ There are still venues, primar- more but the frontal area is the Currently, the U.S. limits length to Lighter materials, improved sus- hotmail.com. Bus & Motorcoach NEWS INDUSTRY NEWS March 15, 2008 11 Coach USA/Canada revenue climbs during latest quarter PERTH, Scotland — Revenue Canada. However, it did note that • United Kingdom rail group reassessing liabilities tied to busi- ful of macroeconomic develop- growth at Coach USA and Coach Stagecoach’s overall growth was up 14 percent ness disposals and litigation risks. ments and of continuing cost pres- Canada picked up during Novem- “at the top end of management’s • Virgin rail group up 12.4 per- In total, getting those issues sures, such as increased fuel prices, ber, December and January, but expectations.” cent resolved produced an exceptional the outlook remains positive,” lagged behind other divisions of The other principal divisions of • UK bus group up 7.4 percent post-tax gain of roughly $207 mil- Stagecoach said. their parent company, Stagecoach Stagecoach Group performed well Stagecoach also said its latest lion (105 British pounds). That statement was enough to Group PLC. during the nine months ended late financial results benefited from “We are encouraged with the send Stagecoach Group shares For the nine months ended Jan. January-early February. Revenue gains resulting from resolving sev- current trading performance of the higher in trading on the London 31, revenue at Coach USA/Coach growth looked like this: eral lingering tax disputes, and group and, whilst we remain mind- stock exchange. Canada increased 4.2 percent above the same period a year earlier. For the first six months of the Coach USA/Coach Canada fiscal year, revenue grew at a more mod- est 3 percent. In announcing the interim results, Stagecoach Group did not comment on the specific financial performance of Coach USA/Coach Nat’l Interstate Don’t Settle for Anything Less Than the Express has record year, boosts dividend RICHFIELD, Ohio — Strong price competition in the motorcoach industry insurance market held down earnings at National Interstate Corporation during the fourth quarter of last year. Still, the board of National Interstate approved a 20 percent increase in the company dividend. The board declared a 6-cents-per- share dividend, payable March 14, to shareholders of record Feb. 29. National Interstate, parent company of the No. 2 insurer of motorcoaches, said it earned $11.1 million, or 57 cents per diluted share, during the fourth quarter of last year, compared to net income of $11.4 million, or 59 cents per diluted share, for the final quarter of 2006. The unusual timing of the renewal of several large policies in the fourth quarter of 2006 and continued price competition in the fourth quarter of 2007 produced the earnings dip. 12 Year Altoona Designed Business, however, remained strong with gross premiums writ- Stainless Steel Body Construction ten totaling $71.1 million in the 2007 fourth quarter, 15.6 percent above the $61.5 million reported Luminated Luggage Compartments in the 2006 fourth quarter. For all of 2007, net income at The Industry’s Best Ride National Interstate totaled $43.6 and Drivability million, or $2.25 per diluted share, up 22.1 percent from the $35.7 Comfortable Seating Configurations up to 57 Passengers million, or $1.85 per diluted share, earned in 2006. Your Solution for BRT and Commuter Express Applications Made in USA Gross premiums written last year totaled $346 million, an increase of 13.3 percent from the $305.5 million in premiums written in 2006. All of the results are within the Blue Bird Coachworks Phone: 478.825.0330 preliminary earnings range announced by National Interstate ear- One Wonderlodge Way Fax: 478.825.0340 lier this year and reported in the Feb. 15 issue of Bus & Motorcoach Fort Valley, GA 31030 [email protected] News. 12 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS

either interstate passenger travel or used in a “for-hire” business. another court decision determined those drivers — regardless of how Overtime suit interstate shipment of property is 2. Drivers are employees that drivers who never engage in often they actually go out of state CONTINUED FROM PAGE 3 involved. whose activities affect highway exempt activities cannot be con- — are exempt from overtime pay. the exemption have been filed To establish that an employee safety. Mechanics who are respon- sidered part of the class. For more information about from time to time over the years. is covered by the motor carrier ex- sible for maintaining buses in safe In determining whether to pay the exemption, go to www.wage- Despite the challenges, the exemption, the employer must show operating condition also affect overtime to drivers and mechanics, hour.dol.gov and scroll down to emption generally prevails through- that (1) the employer is a motor highway safety, but courts have the main question that an operator the Quick Finder heading about out the U.S. There are states, how- carrier, and (2) that the activities determined that other employees, should ask is: “Is this driver eligi- midway down the page. Go to Fact ever, where operators pay drivers of the employee affect highway such as dispatchers, are not cov- ble for out-of-state trips?” If the Sheets and click on the down overtime because of state rules. safety, and (3) that the employee’s ered under the exemption. answer is “no” — that he or she is arrow next to the word Choose. Under Section 13(b)(1) of the activities involve the interstate 3. The exemption applies only under 21, for example, or has Then click on Numeric Index. Fair Labor Standards Act, federal transportation of people or goods if the motor carrier engages in opted out of such trips — then he Scroll down to Fact Sheet No. 19. overtime pay requirements are not for compensation. interstate transportation. If your or she is not exempt and the oper- Information also is available by supposed to apply to employees Here are three key factors used company does not provide inter- ator must pay overtime for any calling the Department of Labor whose qualifications and hours of in determining if an operator is an state activity or charter trips, the hours over 40 in a week. toll-free wage-hour helpline, (866) service are regulated by the U.S. exempt motor carrier: exemption cannot be used. If the answer is “yes,” then 487-9243. Secretary of Transportation. 1. An employer is a motor carri- What is somewhat less obvious The secretary of transporta- er if it operates commercial motor is which drivers may be exempt tion, through the Federal Motor vehicles and is paid for it. Com- and for what periods. The most megabus.com adding more cities Carrier Safety Administration, has mercial motor vehicles are those conservative determination is that CHICAGO — megabus.com, Travelzoo Awards, which honors the power to regulate employees of that have a GVWR of at least any driver who takes an interstate the Chicago-based curbside inter- the companies behind “the best motor carriers whose duties affect 10,001 pounds or that transport trip is exempt for the week in city operator, is adding four cities travel deals” offered by airlines, safety on the highways when more than 8 passengers, and are which the trip occurred. And the to its Midwestern route structure: hotels, vacation companies, cruise mechanic who worked on the bus Champaign, Ill.; Columbia, Mo.; agencies and lines, shows and that went out of state is exempt for Madison, Wis., and Memphis, events, car rental companies, des- Coach America credit rating cut that week as well. Tenn. tinations, and bus companies. NEW YORK — Standard & its senior secured debt ratings on But the U.S. Supreme Court The new runs bring the total megabus was nominated in the Poor’s Ratings Services has cut the the company to ‘B’, one notch has upheld a more liberal interpre- number of cities served by mega- categories of “leading provider of corporate credit rating of Coach above the corporate credit rating. tation that says when interstate bus from its Chicago hub to 17. outstanding car rental and bus America Holdings to ‘B-’ with a It said while the company is un- travel is an integral part of the Service to the new cities begins deals” and “outstanding innovation negative outlook from ‘B.’ dertaking various actions to improve employer’s service, even though it March 13. in creating WOW! travel deals.” In making the cut, S&P cited its operating performance, the re- may be a very small portion of the megabus also provides service The awards, known as The Tzoos, expectations of a weaker than ex- sults will be seen only over time. business, and when any driver can out of Los Angeles to cities in will be presented April 9 at a large pected financial profile at least However, the rating agency said it be assigned to an interstate trip, California and Nevada. luncheon in the Fairmount Chicago over the near term. believes management initiatives will then all drivers are exempt from Meanwhile, megabus has been hotel. Travelzoo is a publicly traded Standard & Poor’s also lowered result in improved results over time. overtime as a class. However, named a finalist for two 2008 global Internet media company.

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MIDWEST NORTHEAST SOUTHEAST SOUTHWEST WESTERN 800-222-2875 800-222-2873 800-222-2871 800-222-2877 800-322-2877 Bus & Motorcoach NEWS INDUSTRY NEWS March 15, 2008 13 MCI plans one-week plant shutdown, production slowdown WINNIPEG, Manitoba — closed April 21-25. current market conditions in the “We’ve been through this in Winnipeg. Orders for the firm’s Motor Coach Industries is shutting On April 28, production of the United States and hopefully, in the before where there’s been a down- D models haven’t been affected. down its Winnipeg plant for a company’s J-model coaches will be near term, the market demand will turn, and then, there is an upturn. The Winnipeg plant manufac- week next month and laying off reduced from two units a week to improve,” said Plodzeen. Once orders pick up, production turers the D-model shells, which workers in the wake of a slow- one unit. An undetermined number She noted that tour and charter will pick up as well.” are finished at the company’s down in orders for motorcoaches. of workers will be laid off during companies are worried about how So far, the decline in orders assembly plant in Pembina, N.D. Pat Plodzeen, spokeswoman the next few months, as well. the economic slowdown in the has only been for E- and J-model No layoffs or cuts are currently for MCI, said the plant will be “This is a direct result of the U.S. will impact their businesses. coaches, which are manufactured planned at the Pembina plant. MCI launches Web catalog in 3-D format SCHAUMBURG, Ill. — Motor Coach Industries has unveiled a sophisticated online parts catalog that includes 3-D imaging and new features designed to make parts ordering for late-model J4500 coaches much simpler. Catalog users will not only find 3-D images of the coach, but multi-dimensional images of body, chassis, electrical system, air and brake systems, and drain train components as well. The images also are maneuverable. ZF. Navigating through systems and parts is done via dialogue Motion engineered. boxes. Once a customer decides on the part he or she needs it can be placed in an electronic shopping cart to start an order that can be fulfilled through the MCI Parts Store. Michael Anstead, MCI’s director of technical services, says operators should find the 3-D aspects, that allow them to turn and flip images for a closer look, useful. Plus, the search function is easy and convenient. “All an operator has to do is type in a keyword and then just click on the part that matches what they’re looking for,” said Anstead. While the new system is for 2007 and 2008 J4500 coaches, 847.478.6868 MCI is considering expanding the www.zf.com/na technology to include D-model buses. Customer response will At ZF, we understand the technology of motion; the science behind movement; the engineering of driving. help determine further development. And the AS Tronic automatic bus transmission is a direct result. Utilizing advanced non-sequential shifting Operators having older J4500s technology, the AS Tronic instantly adjusts to current driving conditions for optimal driving performance – or other models should continue to even in the steepest terrain. Independent testing, according to SAE standards, on pre-2004 engines showed use MCI’s existing catalogs, which AS Tronic provided an average fuel gain of 10% compared to powershift transmissions. Proven fuel are available in PDF format, efficiency and economy – engineered together in an efficient transmission system optimized for motion. Anstead noted. Customers will still need to ZF. We’re changing what it means to drive – forever. have an account to use the online catalog, which can be set up by calling an MCI Pro Support representative at (800) 323-1290 in the Driveline and Chassis Technology U.S. and (800) 665-0155 in Canada. 14 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS Rules changes lation of less than 200,000. The exemption would be triggered if a Blue Bird completes sale to GSA CONTINUED FROM PAGE 1 private carrier interested in doing receive for providing transporta- the work requires a minimum trip FORT VALLEY, Ga. — Blue were chosen by the GSA for their quality product and impeccable tion services during emergencies. duration or its deadhead time Bird Coachworks has sold and de- craftsmanship, price and the loca- service,” said Neshati. “GSA is an “Although the petitioners do exceeds the total trip time. livered 11 40-foot Express Coach- tion of manufacturing facilities,” avenue in which we can exemplify not oppose the change to allow The group asks that the urban- es to Federal Prison Industries in said Macy Neshati, vice president …that great manufacturing facili- transit agencies to respond with ized area be removed from the rule Terra Haute, Ind. of sales and marketing at Blue ties still exist in the United States.” charter bus service to declared and that it only apply to rural com- The General Services Admin- Bird Coachworks. “Blue Bird The Blue Express Coach is emergencies, it is extremely rare munities. istration, which acts as purchasing Coachworks manufactures all of available in either 40- or 45-foot that emergency conditions requir- At the same time, in a separate agent for the federal prison sys- its coaches at its facility in Fort versions with a wide variety of ing transit bus charter service will filing, the American Bus Associa- tem and other units of the U.S. Valley, enabling us to offer a qual- seating configurations. While it is last for one and one-half months,” tion went after provisions that re- Government, has become a pri- ity USA-made product in compli- primarily targeted for the com- the group emphasized. quire private operators that receive mary customer target for Com- ance with all provisions stipulated muter, bus rapid transit and gov- Such an expansion, it cau- certain types of FTA funds to abide plete Coach Works since it bought in the Buy America Act.” ernment markets, it also has appli- tioned, could lead to transit agen- by the charter rule themselves. Blue Bird Coachworks last July. “We are committed to building cation for the tour, charter, sight- cies avoiding reporting requirements The ABA calls that section “Blue Bird Express Coaches on the legacy of Blue Bird with a seeing and shuttle markets. for extended periods of time by claim- unclear and in conflict with other “There is no reason to require operator to the charter rule,” the or more in federal funds. ing to provide emergency service. parts of the rule. It maintains that private operators who might ABA said in its filing. Coach USA also filed a sepa- Targeted, too, is a section that an effort by the FTA to explain receive some FTA funding to go To fix the problem, the ABA rate petition for reconsideration of allows transit agencies to seek details of the provision in the through this tortured analysis to suggested private operators be the provisions that govern private exemptions to the rule when pro- question-and-answer section of the determine if a vehicle or an activi- exempt from the rule in all cases carriers that do work for transit viding charter serve in rural areas rule creates even further confusion ty or a service is sufficiently taint- except when the carrier has agencies and operate college shut- or in urbanized areas with a popu- that should be clarified. ed with FTA money to subject the acquired a coach with 80 percent tle services. Registration willing to provide charter service, Uncasville, Conn. Info: Go to 17-19 Tourism Cares for ranging from the entire United Calendar www.nta.travel. America, Louis Armstrong Park, CONTINUED FROM PAGE 1 States to individual states and cities. New Orleans. Info: Go to requires your company name and Operators that are on the list 9-13 Heritage Clubs Interna- www.tourismcares.org, or call APRIL 2008 tional 24th Annual Peer Group address, contact information (includ- will be notified by e-mail whenever (781) 821-5990. Travel Conference, Holiday Inn ing e-mail, which will be used for a transit agency in their service area 2 Pennsylvania Bus Associa- tion 2008 Marketplace, Penn- Select, Bloomington, Minn. Info: charter opportunity notifications), wants to handle a charter job that it JUNE 2008 sylvania Farm Show Complex, www.heritageclubs.com, or call Federal Motor Carrier identification is not allowed to do without first Harrisburg. Info: www.pabus.org, (877) 881-0229. 17-20 Pennsylvania Bus number, and the number of buses offering the work to private carriers. or call (717) 236-9042. 13 Eastern Bus Maintenance Association 2008 Annual Meet- and vans in the company’s fleet. To read the rules, go to ing, Sheraton Atlantic City. Info: In addition, operators will have www.fta.dot.gov/laws/leg_reg_ Management Conference, East 2-4 National Tour Operator Elmhurst, N.Y. Info: Go to Go to www.pabus.org, or call to choose the areas in which they are 179.html. Spring Meet, Mohegan Sun, www.ebmmc.org. (717) 236-9042. Bus & Motorcoach NEWS INDUSTRY NEWS March 15, 2008 15 A remembrance of Amaya/Astron’s ‘Pepe’ Gea Early last month, the popular He was married to his wife, ing became the leader in the U.S. a person that had such an affect on “face” of Amaya/Astron Seating Pili, for 25 years. They met at age and Canada for seat sales in new all the people around him. in the United States and Canada, 14 and never separated. Pepe coaches. Adjectives cannot do justice to this ‘Pepe’ Gea, died. His colleague always said the only things he As a team effort, Amaya/ fine and compassionate human George Farrell, has written this could give his children were love Astron Seating was awarded the being that we have lost. I called remembrance. and a good education. I know for Greyhound “Vendor of the Year” him my younger brother. * * * sure Pepe succeeded in both of award in 2000. Pepe’s wife, Pili, wrote to me: His given name was Jose these goals. Pepe had a hard time saying “We were the luckiest family on Antonio Gea Gonzalez. He has four beautiful children, “no” to anyone. He always tried to earth for having him as a husband But everyone knew him simply Pili, 24, an industrial designer fulfill any request no matter how and father. He will live in our as ‘Pepe.’ with her own design studio; Jose big or small from the coach manu- hearts, and we will miss him for- Pepe passed away unexpected- Antonio, 22, a communications facturers and, in turn, the final ever.” Those of us who had the ly on Feb. 3rd. His passing was a major who is also now in charge of coach customer. pleasure of working with Pepe shock to everyone in our industry marketing of a home supplies The UMA Motorcoach Expo share the family’s sense of loss and and especially to his family and company; Tais, 21, a sister with will never be the same without our will miss his warm and contagious personal friends who knew him the Legionaries of Christ, lives in friend Pepe. Tequila shots were smile and the friendship we best. Madrid; and Santiago, 18, is about Pepe Gea of Amaya. given to everyone, no matter if they shared. When anyone mentioned Amaya/ to finish high school and is an ‘Pepe always tried to were customers or competitors, We wish Pepe and his family Astron Seating, the first name amateur soccer player. who stopped by our booth. It was a peace. It is too hard to say good- mentioned was Pepe. The first time Darrell Nis- fulfill any request no tradition that everyone looked for- bye, Pepe, so until we meet again, Will Rogers, the famous hu- wander and I saw Pepe, he was one ward to and really enjoyed. we want to let you know you will morist and newspaper columnist of our seating competitors. We matter how big or Several years ago, I talked always be in our thoughts and from Oklahoma, once said: “I were at BusCon and we noticed, Pepe into learning the game of prayers. never met a man I didn’t like.” I across the room, a man standing small.’ golf. I knew he finally had become For those who knew Pepe only can truly say I never met a person on an airline-style food tray, acclimated to this demanding by name, and not personally, I who didn’t like Pepe. If you ever mounted on the back of an Amaya/ Pepe never wanted to be con- sport when, after hitting a bad hope I have conveyed his person- had a disagreement with Pepe, an Astron Seat. I asked, “who is that sidered a boss, but only as a mem- shot, he started to swear in ality so you can say you knew him. hour later at lunch or dinner you crazy Mexican?” ber of our sales team. That was Spanish and finally in English. He was an exceptional person and forgot about your differences and A year later, Darrell and I were what was so special about Pepe; in Pepe loved the game and everyone family man. just enjoyed his company. hired by that crazy Mexican. This my opinion, his philosophy made loved playing in Pepe’s foursome. So long my friend. We will all Pepe was only 47 years old and turned out to be a blessing, and I our company successful. Over the I have been in this business for miss you. had lived life to the fullest. will always be thankful to Pepe. past 10 years, Amaya/Astron Seat- about 35 years, and have never met — George Farrell 16 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS Noel Patterson, Dave Millhouser hang up sales spurs Two legendary motorcoach ue today than ever,” says Patterson. than $400,000 now, is basic. industry salesmen have ridden into He tells of a customer who bought “I always believed really good retirement. But coach industry a bus in the 1960s for $40,000. The bus salesmen are more consultants sales careers is not the only thing man’s father told him he could have than salesmen,” he says. “Your real the pair have in common. purchased two good houses for that goal is to help the customer. I spent Early in their professional lives, price, Patterson recalls. a substantial part of my career talk- Dave Millhouser and Noel Patter- “Today, nothing has changed,” ing people out of buying buses. The son worked for Young Life, a non- he says. “For $500,000, you can more you try to talk them out of denominational Christian group still buy two good houses. buying a certain bus, the more that once had a fleet of buses. Proportionately, it’s the same as it determined they are to buy. They also were co-workers at was in those days.” Somehow the business looks more Hausman Bus Sales in Pitman, But the differences are numer- romantic than it is. N.J., living a few blocks apart, and ous. Today’s buses are bigger, safer, “I would not sell a customer from time to time roomed together better equipped and last longer. The something he didn’t need. I tried to in Chicago and Colorado. engine can go one million miles sell him something he needs when Patterson says he met before needing a major overhaul, he needs it. If you help his busi- Millhouser while driving a Young Noel Patterson he says. Dave Millhouser ness, he’ll buy more from you. Life bus to Florida. “I picked up my Treat customers like partners.” relief driver,” Patterson recalls, town, Pa. The firm operated 265 Advent of negotiation buses in 1965 for Young Life, a Millhouser says it’s a tough “and it was Dave.” school buses, and several tractor Selling, however, has changed. nondenominational Christian or- business (being a coach operator) Though their careers took them trailers and vans. A few more stops “It used to be there was no negoti- ganization, during summers and and the profit margins are thin. to various jobs throughout the before Patterson landed at Eagle ating on price,” Patterson says. “We weekends while attending Western “The equipment is expensive, there country, they remained good Bus Manufacturing in May 1982, were forced to sell equipment Maryland College. At one time, is a ton of competition, and many friends and friendly competitors. as a technical representative. Three based on its features, advantages Young Life owned 23 buses, shut- operators don’t know their costs,” They also shared a common trait — years later he got into sales for and benefits. Today, negotiations tling high school kids to camps he says. “They think they’re mak- as salesmen they considered them- Eagle, where he remained until are a much bigger part of the trans- throughout the country. ing money but they’re not.” selves more like consultants. 1990, when he landed a sales job action. Everyone negotiates.” For five years, Millhouser He tells of a trucker who want- * * * with Prevost Car. Patterson, who lives in Home- worked full time for Young Life’s ed to buy buses. “Buses are better,” What goes around, comes As a salesman, Patterson says, wood, Ill., a suburb of Chicago, has bus company, and served a couple the guy told Millhouser, “because around, and for Noel Patterson, it is “I always felt the first thing you six children, nine grandchildren of years as a social worker for the they load themselves.” his yearning to be a musician. need to do is win (the customer’s) and four great-grandchildren. organization. Patterson, 69, who retired as confidence. After that, you figure He retired, he says, because “it His motorcoach career took Diving in Midwestern regional sales manager they want to be a part of what was time to do something else.” twists and turns, working for Haus- Buses are, indeed, better. “It’s for Prevost Car, says his interest in you’re all about. You listen a lot to That something else is a return man Bus Sales, selling parts in the ironic that a 35-foot bus got the music actually led to a career in the establish relationships. That’s it in a to his musical roots. “I’m taking mid-1970s; Eagle International, the same mileage in the 1960s as 45- motorcoach industry. nutshell.” guitar lessons and I’ve picked up former bus manufacturer; MCI, foot buses do today — about 5-to-6 “When I got out of high school One other key aspect. my sax again,” he says. “I want to and Setra North America, before miles per gallon,” he says. I was working my way through col- “Always be honest with peo- get back into music.” joining ABC Companies. Millhouser recalls the time lege (the University of Omaha) as a ple,” he says. “I’m glad I worked * * * Millhouser led in sales for sever- years ago he when was involved in musician,” Patterson says. for Prevost because they allowed Dave Millhouser, former real years; there are hundreds of mo- a sale with a man who was an He was playing tenor saxo- me to do that.” gional sales manager in the North- torcoaches on the road that he sold. underwater diver. “He talked me phone at the time when a member east for ABC Companies and pop- “From the time I worked for into taking him out diving one day, of Count Basie’s band started his Shooting straight ular columnist for Bus & Motor- Eagle, till the day I retired, all I’ve and in the course of the dive, he own nine-piece group and needed a Because motorcoaches today coach News, says it became obvious done is sell buses,” he says. accidentally, I think, kicked my tenor sax man. cost nearly $500,000, Patterson says, to him when it was time to retire. “Actually, I also sold ambulances mask and mouthpiece out while we Patterson dropped out of school “You’ve got to be straight with your “Truth be told, all of a sudden I for a bus guy briefly. I’ve passed up were in the engine room of a and joined the band. customers. They need to know they couldn’t take the motel rooms and opportunities for management sunken tanker. At that point he felt “We used to drive around the can always count on you. Any prob- constant travel,” he says. “I still positions because I really liked sell- pretty obligated to go through with country in a pony cruiser and I did lems or issues, you’ve got to be enjoy travel but not living on the ing buses.” the sale.” some of the driving,” he says. “That available to solve them. The key — road. I had promised myself that it Being underwater — literally, was my first taste of driving a bus.” never let your customer down.” would be fun to sell to my cus- Bedrock philosophy not figuratively — was not a rarity Did it taste pretty good? In some ways the motorcoach tomer’s kids, but the first time it Millhouser’s philosophy on for Millhouser. “On the side, I was “Let’s just say it was interest- industry has changed and in others was a grandchild, I was out of there. selling new buses, which ranged in a professional underwater photog- ing,” he responds. it has not. We were getting very close to that.” price from less than $100,000 at the rapher and writer,” he says. “I want- “Motorcoaches are a better val- Millhouser, 61, started driving beginning of his career, to more ed to sell my photographs and the From S.F. to N.J. only way was to write an article to Patterson started working for package them.” Greyhound Lines in 1967, based in Michelin tackles tire rolling resistance Millhouser and his wife Susan San Francisco. The job only lasted GREENVILLE, S.C. — Mich- said Jim Micali, president of sions. Those plans included reduc- live in Gloucester, Mass., and plan about seven months before he was elin is investing $6.8 million in Michelin North America, which ing rolling resistance, the force to stay there. “The ocean is very laid off, and moved to New Mexico research to improve fuel economy based in Greenville. that must be overcome to move addictive,” he says. and then to Colorado Springs by reducing tire rolling resistance. While much of the work will vehicle tires forward, by half. In retirement, he wants to do where he was hired by Colorado The project is aimed at devel- be done internally at Michelin’s Tires consume up to 20 percent more writing and re-enter the field Springs Coach Co. oping a new generation of tires, own research facilities, the invest- of the energy needed to operate an of underwater photography. It was in Colorado Springs that manufacturing processes, materi- ment also includes a $1.9 million automobile, and for commercial One of the reasons he felt it was Patterson met Joe Shelly, manager als and improved modeling and contract with Clemson University vehicles the impact may be even time to retire occurred not long ago of Young Life Transport, a sub- simulation tools. and its International Center for higher, past 30 percent, Michelin when he attended an event at the sidiary of Young Life, a Christian “We believe that the future, not Automotive Research. The work said. Museum of Bus Transportation in group. He was with Young Life only of the automotive industry will begin immediately and is set “Our brightest minds and most Hershey, Pa. from 1968 to 1975, when he went but also of transportation and to be completed in three years. talented engineers are rolling up “One of the staff showed me a to work for Hausman Bus Sales in mobility, lies in the imaginations In October 2007, Michelin their sleeves to make a difference GM 4104 in the display that was New Jersey as shop foreman. and hands of these researchers announced plans to reduce tire- in tire performance,” said David the one I’d traveled on when I was Later, he was shop foreman for searching for ways to improve fuel related energy consumption and Stafford, chief operating officer of an athlete in college. Not like it — Romano Bus Service in Norris- economy and overall mobility,” associated greenhouse gas emis- Michelin Americas Research. THE one. Time to retire.” Go with a name you 973 589-9265 • Toll Free 800-526-8055 can trust… FAX 973-589-2253 • P.O. BOX 5157 • NEWARK, NJ 07105 www.nimcobus.com Supplying the Transportation Industry with Used, Serviceable & Rebuildable Bus Parts We know buses & the for Over 25 Years! marketplace… VOLUME DISCOUNTS • PRIDE IN PERFORMANCE We are Accurate! DEEP DISCOUNTS! 1-400 coaches, we can on all Detroit Diesel & Allison handle them all. Transmissions Bus Companies, Insurance SAVE MONEY ~ SAVE TIME Companies, and Lending We sell good running qualified bus components. Institutions NO RISK PURCHASE PLAN Please call today for We unconditionally guarantee our customers satisfaction. pricing and references. WE ALSO STOCK Toll Free: • Front and Rear Axle Parts • Engine Accessories 1-877-MICHAUD • Alternators and other Electrical Components (642-4283) • Air Conditioning Components • Body Parts Or visit: www.BusesOnline.com We Buy & Sell Buses. . . Call for a Quote 18 March 15, 2008 INDUSTRY NEWS Bus & Motorcoach NEWS Greyhound accelerates corporate revamp with major changes DALLAS — The corporate pany announced: • A revamping of its organiza- Merging the long-time Carolina agers and employees. makeover of Greyhound Lines, • Its intention to absorb three tional structure to create four Trailways, Vermont Transit and Greyhound spokesman Dustin underway since the company was subsidiaries, Carolina Trailways, regional vice president positions. TMN&O subsidiaries into Grey- Clark said the new regional vice purchased late last year by First Vermont Transit and TMN&O • The consolidation of its hound will be something of a chal- presidents will allow the company Group PLC and David Leach (Texas, New Mexico and Okla- headquarters to downtown Dallas, lenge. Differences in corporate cul- to put more local focus on safety, became CEO, appeared to move homa) bus lines, into Greyhound abandoning offices near the Dallas tures, work rules, union representa- customer service, business devel- into high gear last month. operations. The merger reportedly North Tollway that it has occupied tion and other issues are potential opment and working with regula- Among other things, the com- is to be completed by month’s end. since 1991. bumps in the road for both man- tory agencies. The move of Greyhound headquarters will transfer about 250 workers to the Patriot Tower at 350 N. St. Paul St. The company has nine floors, housing up to 700 workers, in the downtown tower. It has had offices there since 1993. “For logistical purposes, having everybody under the same roof will be more convenient,” said Clark. “The employee count will stay the same. We’re not eliminating jobs.” ABA adds new board members, honors F. Henry WASHINGTON — The Amer- ican Bus Association has added more than a dozen members to its board of directors, and honored a long-time board member. The new board members are: Darren Berg, CEO of MTR West- ern in Seattle; Bill Bergstrom, executive vice president and COO of Coach America in Dallas; Dane Cornell, president and CEO of ABC Companies in Winter Garden, Fla.; Dave Leach, president and CEO of Greyhound Lines in Dal- las; Rick Manna, sales manager of ZF Industries in Vernon Hills, Ill.; John Meier, general manager and CEO of Badger Coaches in Madi- son, Wis.; Dale Moser, CEO of CLASSIFIED 2000 Coach USA in Paramus, N.J.; C.W. MCI Newman, vice president of Express ADVERTISING Transportation in Orlando; Arthur E4500 Keith, senior vice president and 2003–2005 general manager of Gaylord Opry- 3 available! H3-45 PREVOSTS land in Nashville; Ross Summers, Extremely low president and CEO of the Branson/ FOR SALE miles, 1 owner, well cared for high-end charter coaches. You will Lakes Area Chamber of Commerce One 2003 for $310,000 ~ Two 2005 for $350,000 each not find any nicer! Series 60, B500R, 58 Seats with Lav, Michelins and CVB in Branson, Mo.; Greg Series 60 Engines, Jake Brakes, Allison Automatic on Alcoa rims, CD & DVD Players, cordless mikes. $195,000/offer. Shipley, CEO of Academic Travel Transmissions, National Seats, Jump Seats, 5 Monitor Marc 808.832.6261 Will deliver to West Coast Services in Hendersonville, N.C., Videos, Enclosed Parcel Racks with A/C, Low Mileage. and Sara Hamlin, vice president of SUPERVISOR/MECHANIC WANTED tourism for the Greater Birming- Call John at 1-800-433-1111 ham (Ala.) CVB. www.prevostmotorcoachsale.com 35 Year Northern California Charter Bus Co. seeks The board members were elected supervisor for 20 bus mechanic shop. Computer, unanimously by a voice vote of electrical, A/C, VanHool experience required. Top ABA members attending the 2008 1999 ABA Marketplace last month in Pay/Benefit Package, relocation costs. Virginia Beach. MCI Email resume to Sunny CA – [email protected] Also at the meeting, Martz Group Chairman and CEO Frank 102EL3 M. Henry received the ABA Life- 54 pass, REPOS FOR SALE time Achievement Award. New B500 “Mr. Henry is truly an industry transmission, Variety of makes and models of visionary,” said ABA Chairman CAT engine, fully equipped, cruise control, aluminum “Bank Repos” across the United Doug Anderson. wheels, 6 monitor VCR & CD player Henry has led the expansion of States and Priced to Sell! the Martz Group to include six Call for a spec sheet 1-800-288-8246 1-877-737-2221 Ext. 716 for more information! motorcoach companies. Bus & Motorcoach NEWS INDUSTRY NEWS March 15, 2008 19

California with Daimler’s coach inventory at Setra’s service part- Cornell family People ner, Complete Coach Works in The Tennessee Motorcoach Riverside, Calif. book available Association has recognized Glen Kolesar comes to Daimler Bus- Collins, new and pre-owned coach es with more than 20 years experi- sales representative for Motor ence in the bus industry, including to buy online Coach Industries, with its Service formerly being regional vice presi- FARIBAULT, Minn. — The Associate of the Year Award. dent at Motor Coach Industries. new book published by ABC Glen Collins Randy Kolesar David Jacoby Louis Quaglia Collins received the honor because His territory includes Washing- Companies that tells the business of his participation in association ton, Oregon, California, Arizona, ects that further develop Prevost’s Jacoby joined Prevost in 2000 story of the company’s founders, events and relationship with mem- New Mexico and Nevada. Contact parts network. as a parts manager and most the Cornell family, can now be ber operators. The award was pre- him at randy.kolesar@dcbusna. com. “David has acquired a solid recently served as branch manager ordered on the ABC Website. sented at the association’s annual Prevost Car of Sainte-Claire, experience at the parts and service of the Prevost Parts & Service Called From Small Business to convention and marketplace. Quebec, has appointed David level and has shown excellent lead- Center in Fort Worth, Texas. Industry Leader — The Cornell Collins, who has been with Jacoby its U.S. parts distribution ership in all areas,” said Yves He can be reached in Dallas at Family Business Story, the book is MCI for three years, is responsible manager. Jacoby’s responsibilities Béchard, Prevost director of distri- (866) 773-8678. a collection of memoirs and anec- for coach sales in Tennessee, Ken- also will include managing proj- bution operations. ASA Electronics, an Elkhart, dotes, giving readers a look into the tucky, Alabama, and Arkansas. Ind.-based manufacturer and sup- Cornell family and its impact on Daimler Buses North Amer- Daimler Buses honors top performers plier of audio and video equipment the bus industry. ica in Greensboro, N.C., has ORLANDO, Fla. — Daimler This year’s awardees included: to the bus and motorcoach indus- It includes vintage photographs named Randy Kolesar its western Buses North America has honored • Setra/Sprinter Sales: Terry Bar- try, announced the hiring of Fred and interviews with industry regional sales manager for pre- outstanding company employees, nett and Rob Lambert (co-winners) Roetker as new business develop- friends, family and ABC staff. It is owned motorcoaches and the presenting them with its Top • Setra Support: Jack Farrell ment/product line manager. dedicated to the memory of ABC’s Dodge Sprinter shuttle bus. Performer of the Year Awards. • Parts Sales: Brad Schaeffer In his new position, Roetker late chairman, Ron Cornell. “We are pleased to have Randy “Daimler Buses North America Barnett is Setra regional sales will be developing new business The book can be ordered at join our sales team,” said Tom enjoyed a very successful 2007 and manager for Canada; Lambert is opportunities within ASA’s cur- www.abc-companies.com. The price Chezem, vice president of new this was a direct result of the excel- Setra pre-owned regional sales rent distribution channels, as well is $25, plus applicable taxes, ship- motorcoach sales for Daimler lent work performed by all of our manager in Orlando; Farrell is gen- as outside normal channels. ping and handling. Proceeds from Buses North America. “Randy staff, including our sales, service eral manager of the Daimler Buses Nova Bus of Saint-Eustache, book sales, over and above produc- brings a wealth of experience and and parts staff,” said Patrick Scully, Service Center of Metro Orlando, Quebec, has appointed Louis A. tion and other costs, are being donated to the Clarence Cornell professionalism with him.” chief commercial officer for Daim- and Schaefer is parts sales manager Quaglia as regional sales manager School of Business in the Bus and Kolesar is based in Southern ler Buses North America. based in Oriskany, N.Y for the northeastern U.S. Motorcoach Academy. Not only do we take care of your parts needs, we take care of you. assist you with all your parts needs. We know how important it is to We understand what it takes to run a smooth operation. That’s why get back on the road. It’s our policy to make that happen without you depend on us. The Prevost Parts network, spanning all of North delay. We call it the Red Carpet Policy: Part corporate policy, part America, includes seven strategically located parts centers. Each constant reminder that someone is always looking out for you. center is staffed with a highly trained team of professionals ready to To learn more please visit prevostcar.com. THE ULTIMATE CLASS

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