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Interview: the 'Hows' and 'Whys' of ASE Testing Watching the Bill

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Interview: the 'Hows' and 'Whys' of ASE Testing Watching the Bill AUTOGRAPHICS' August 2021 AutoGraph’s Automotive Report 1 VOL 34, NO 3 www.AutomotiveReport.net AUGUST 2021 MonthlyMonthly News for News the Automotive for the Enthusiast Local working Automotive in the Automotive Industry Repair Industry. customers are asking for, and that’s what update their Entegral profile to include any AutoGraphic Publishingwe’re going to give Companythem.” such certifications so that “we are able to Watching the Bill-Payers It took until the second quarter of this share the valuable expertise that you have Tracking what’s happening among the nation’s auto year, but State Farm did indeed begin with our customers.” 1121 Airport Center Drive • Suiteincluding 101 information about• a shop’sNashville, OEM Progressive couldTN soon 37214pass Geico insurance companies certifications on its “Select Service” shop Progressive Insurance may be less than By John Yoswick certification currently is not a requirement locator. a year away from becoming the second- for its Select Service shops, the company Scott Kohl, vice president of auto physi- largest private passenger auto insurer in For better or worse, the collision repair “is looking very carefully” at it. He said cal damage for Liberty Mutual, has said the United States, overtaking Geico, after and insurance industry are significantly State Farm sees a growing trend of con- OEM certifications are “becoming more Progressive continued to gain market intertwined, giving shops good reason to sumers “really aligned” with the idea of and more important, particularly with the share in 2020. Progressive is growing at an keep an eye on what their customers’ “bill- OEM certifications. complexities of vehicles,” and believes average annual rate that is now faster than payers” are up to. “I will tell you this: We are serious about “it’s important that we, as their partners on any other company among the 25 largest Insurers, for example, appear increas- it,” Evans said. “Probably in [the first quar- our program, help them” by finding ways insurers in the country. ingly interested in touting the automaker ter of 2021], you will see State Farm’s that “some of that claims count…moves to The largest U.S. auto insurer, State shop certifications that their direct repair repair facility locator include information their body shops.” Farm, saw its market share increase by a “partners” have earned. Late in 2020, State about repairers who have OEM certifica- And The Hartford earlier this year was small margin in 2020, perhaps a sign that Farm’s Chris Evans said that while OEM tion credentials. We believe that’s what our encouraging its direct repair shops to Continued on page 6 Interview: The ‘hows’ and ‘whys’ of ASE testing By Richard Diegle automotive technicians and service profes- sionals working nationwide. The National Institute for Automotive I had the pleasure to speak with David Service Excellence, better known as ASE, Milne, ASE vice president of credential is an independent, non-profit organization testing programs. Here’s an excerpt from created in 1972 to improve the quality of that interview. vehicle repair and service by testing and RICH: To get the ball rolling, I’d like to certifying automotive professionals. There clear up some misconceptions that techni- are nearly 250,000 currently ASE-certified cians might have about the value of ASE certification. I hear a lot of techs saying, “I have a manufacturer’s Shop Profile: certification. Why do I need an ASE certifica- Gary’s Paint & Body Shop - 20 tion too?” My response is always, “Well, you can never have too many certifications. While the manufacturer’s certifications are excel- lent to have, you might not work for that brand forever. What hap- pens if you want to go someplace else? ASE certification is rec- ognized by every OE and independent shop across the nation.” D A V I D : You’re absolutely right Retro Release: about that in terms of not limiting yourself 1997 Mopar Acceccories for the to one manufacture’s Rear View: certifications. Another Dodge Dakaota - 14 aspect of our creden- 1969 Dodge Charger - 36 tialing has to do with Continued on page 10 What’s Inside: Parts, not microchip shortage, causing shop delays - 4 Retirement ends family’s 90-year run with auto dealer - 22 Court order shuts down four used car dealerships - 8 A small victory: Used car prices slip from dizzy heights - 28 Recalls: Compiled from AP, OEMs, EPA and NHTSA - 12 Cow manure methane may soon fuel cars, heat homes in Arizona - 30 Nissan CEO tells Tokyo court Carlos Ghosn had too much power -19 Keselowski purchases stake in Rousch Fenway Racing - 32 2 AutoGraphic’s Automotive Report August 2021 Area’s Largest BACHMAN Supplier of AUTO GROUP Genuine GM Parts! Hotline for Bachman Parts Center 800-334-3041 502-491-3662 9650 Bluegrass Parkway Louisville, KY 40299 Daily Delivery to Louisville, Lexington, Cincinnati and Southern Indiana! Your Best Source for Genuine GM Mechanical and Collision Parts KENTUCKIANA AUTO & TRUCK SUPPLY “DEDICATED TO EXCELLENCE” Kentucky’s NEWEST ACDelco Parts Distributor • 36,000 Square Foot Warehouse • Parts Coverage for ALL Makes & Models • Daily Deliveries through out Kentuckiana 2107 Production Dr., Louisville, Ky 40209 833-272-3761 M-F 7:30am - 6:00pm Sat. 8:30am - 2:00pm [email protected] Local # 502-272-3761 Everything we do is designed to provide our customers with an excellent experience when buying auto & truck parts and sup- plies. We understand that our customers want to buy the correct part in a way that is convenient, at a competitive price. Our Sales and Counter team, who have over 500 years of combined parts experience is ready to assist you in doing just that. Our team of experts is here to help you select the right part and get it in your hands quickly. We have a large selection of parts in-stock. And if we don’t have what you need, we can get it fast. Let us serve you with excellence! August 2021 AutoGraph’s Automotive Report 3 BACHMAN AUTO GROUP power components with the latest in mopar technology Collision BACHMAN Parts CHRYSLER • DODGE • JEEP • RAM Experts 630 Broadway St. Hours: M-F 8:00 AM to 6:00 PM Jeffersonville, IN Sat. 8:00 AM to Noon ORDER HOTLINES: 800-334-3041 GET REAL GET MOPAR 502-491-3662 AUTHENTIC MOPAR PARTS BACHMAN BACHMAN BACHMAN HYUNDAI VOLKSWAGEN SUBARU • Large Fleet of Delivery • Large Fleet of Delivery • Large Fleet of Delivery Trucks Trucks Trucks • Large Inventory of • Large Inventory of • Large Inventory of Genuine Hyundai Parts Genuine VW Parts Genuine Subaru Parts • Professional, • Professional, • Professional, Courteous, Parts Staff Courteous, Parts Staff Courteous, Parts Staff Hotlines for Parts: Hotlines for Parts: Hotlines for Parts: 800-334-3041 800-334-3041 800-334-3041 502-491-3662 502-491-3662 502-491-3662 630 Broadway St, Jeffersonville, IN 47130 9652 Bluegrass Parkway • Louisville, KY 40299 9800 Bluegrass Parkway • Louisville, KY 40299 . repair 4 AutoGraphic’s Automotive Report August 2021 AUTOGRAPHICS' Parts, not microchip short- age, causing shop delays Monthly News for the Local Automotive Industry Monthly News for the Automotive Enthusiast AutoGraphic Publishing Company By John Yoswick quarter in 2020. His company’s internal working in the Automotive Repair Industry. data showed that the average quoted deliv- 1121 Airport Center Drive • Suite 101 • Nashville, TN 37214 PartsTrader’s Greg Horn said that his ery times for parts going through Part- VOL. 34, No. 3 • August 2021 company isn’t seeing any significant dis- sTrader across all model vehicles did not ruption in crash parts availability based change significantly in the past 13 months. on the global microchip shortage, which Looking at parts for just model year 2020 Editor is impacting new vehicle production. And and 2021 vehicles showed even a modest Barry L. Forkum while shop interviews found lots of evi- improvement (in April of this year) com- dence of parts distribution chain issues, pared to April of 2020. Parts on the system [email protected] few saw the chip shortage as the cause. are also receiving the same number of bids The global microchip shortage has or quotes on average over the past year. occurred after microchip production was “As we look at all those components, Publisher / Advertising Director curtailed last spring early in the pandemic, we really don’t see any impact on the col- followed by a sharp uptick in demand for lision industry, through the middle of May, Garnett Forkum cell phones and gaming devices for those when it comes to parts shortages,” Horn spending much more time at home. said. “The only real information we had “Meanwhile, as that was ramping up, on collision [parts] shortages…is around IT & Art Director automotive manufacturers were sort of the the packaging plants that two OEs have in last to resume production, and when they Mexico. They absolutely are reporting they Allen Forkum started coming back online, they realized had short staff due to a COVID outbreak in they were all of a sudden at the back of the that area. So the parts were there, but the line for ability to buy them,” Horn said. plants were not able to get them packaged Copy Editor Microchip producers are working to into the boxes and shipped out. But that is boost supply, but forecasters don’t expect a very temporary situation and we’re not Tom Williams the shortage to be resolved for some seeing any big impact from that.” months. Horn’s assessment seems to jibe with Horn pointed to a number of data points finding a May survey by CRASH Net- Contributors that led him to conclude the shortage isn’t work in which shops were asked about disrupting the collision replacement part parts delays they are experiencing.
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