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Jacques Lodge Redevelopment

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Jacques Lodge Redevelopment JACQUES LODGE REDEVELOPMENT Initial Development Concept: Stakeholder Engagement Summary JULY 2020 TABLE OF CONTENTS 1.0 INTRODUCTION 1.1 Background 2.0 STAKEHOLDER ENGAGEMENT APPROACH 2.1 Engagement Principles 2.2 Stakeholder Identification 2.3 Engagement Tactics 3.0 WHAT WE HEARD 3.1 Online Survey 3.2 Community Association Meetings 3.3 Other Communications 4.0 What We Did 4.1 What We Addressed 4.2 What We Were Unable to Address 4.3 What Is Still To Be Determined APPENDIX A | Open House Advertising Methods APPENDIX B | Website Materials APPENDIX C | Online Survey Results 1.0 INTRODUCTION 1.1 Background In advance of submitting a Land Use Amendment and Outline Plan application for the redevelopment of the Jacques Lodge site, Brookfield Residential and ground cubed planning undertook a comprehensive initial engagement process with community stakeholders. This report outlines: - the approach we took; - the stakeholders we identified; - our special engagement considerations; - the engagement tactics we used; - a summary of feedback received; - advertising and communication methods; and - detailed results from our online survey. The report also describes how feedback received was used to shape the Revised Development Concept, which was submitted to The City of Calgary as part of our application. In addition, where concerns were not able to be addressed, the report identifies the reasons for that. 2.0 STAKEHOLDER ENGAGEMENT APPROACH 2.1 Engagement Principles 2.2 Stakeholder Identification A key goal of our application process is to At the outset of the engagement planning engage the affected stakeholders through process, we undertook a stakeholder a transparent and accessible engagement identification exercise prior to submitting any process. To this end, we established a set formal applications to The City. Our team’s of Engagement Principles to be followed values are such that stakeholder feedback is throughout the Land Use Redesignation important to receive early in our design process. process. These principles were based upon The City of Calgary’s Engage! Policy and are as Accordingly, we reached out to the Shaganappi follows: Community Association at the outset of our initial design exercise to learn about how • ACCOUNTABILITY. We will uphold the the Community Association would like to be commitments we make to stakeholders. engaged, and to understand if there are any • INCLUSIVENESS. We will make efforts to special engagement considerations for the reach and hear from those who are impacted project. The Community Association provided directly or indirectly by the project. We will us with helpful information regarding its also make our best efforts to accommodate membership, its “Street Beat” communication diverse needs. tool, and engagement tactics that may be effective for the community. Although the • TRANSPARENCY. We will provide clear, Community Association enjoys considerable timely, and complete information where membership, not all residents of the Shaganappi possible. We will also make efforts to community are members of the Community ensure decision processes, procedures, and Association and therefore additional tactics constraints are understood and followed. were noted as being required to non-member Lastly, we will ensure we report back the residents. feedback we hear during the process and demonstrate how it influenced our decisions. We also reached out to Ward 8 Councillor Evan We will demonstrate • COMMITMENT. Woolley to learn about any special engagement commitment to reaching those most considerations for the project. As a result, we impacted by the project and will do our best determined that we would undertake targeted to follow through with any promises made to stakeholder engagement with the Community stakeholders. Association but would also make efforts to • RESPONSIVENESS. We will provide timely speak with individual residents or landowners information to stakeholders and will respond as required. In particular, the residents located to questions in a helpful manner. in close proximity to the east side of the site (east of 24 Street SW) were identified as particularly affected stakeholders who may not be represented by the Community Association. In addition, we identified the Killarney-Glengarry Community Association as another organization that may have an interest in the project. 2.3 COVID-19 Considerations 2.4 Engagement Tactics Given the public health restrictions in place To conduct stakeholder engagement regarding regarding COVID-19, we identified that an our Initial Development Concept, we employed unconventional strategy for stakeholder four tactics, as follows: engagement would be required. The typical approaches of hosting in-person meetings Development Website and public open houses were not possible At the outset of the project, we established during our initial engagement period, and a website to act as a repository for so we developed a comprehensive online project information (www.cultivateideas. engagement strategy to ensure we were able to ca/jacqueslodge). The website provides provide transparent, accessible information out information about the project, the landowner, to stakeholders as well as collect meaningful frequently asked questions, and the Initial information and feedback. Development Concept. This site can be updated at any time as the need arises. In discussions with the Community Association, The City of Calgary’s Community Planning Live Online Open House and Engage departments, and the Ward 8 On May 7, 2020, we hosted a “live” online Councillor’s office, we determined that an open house. The event consisted of a pre- online open house (including a recorded video recorded video in which our team members presentation) was an ideal tactic to engage introduced the Initial Development Concept stakeholders on our Initial Development and provided information about the landowner, Concept. The recording of the open house the development / applications process, and would be available at any time on our opportunities to provide feedback. Following development website, allowing for stakeholders the airing of the video, we began a live to view and comment on the materials on their question-and-answer period during which own time. meeting attendees could ask questions on our website and we would answer them in “real We also were able to have multiple telephone time.” calls and virtual meetings with community residents and the Community Association, Stakeholders were invited to the Online Open allowing the dialogue to continue during a time House through several tactics, as follows: when in-person meetings are not possible. - Direct Mail. Postcards providing information about the event were mailed to residents within Every attempt was made to facilitate an the community with instructions regarding how inclusive, transparent initial engagement to participate in the event. process during an unprecedented public health - Shaganappi Community Association “Street crisis. Beat” network. The Community Association generously offered to advertise our event through their internal email list-serve, which reaches a large portion of the Shaganappi community. 2.4 Engagement Tactics Cont’d - Online Flyer. The Ward 8 Councillor’s office - Email, Telephone, and Text Conversations. posted a digital flyer to advertise the event Throughout the initial stakeholder engagement on their Twitter page on three occasions, period, dozens of emails, phone calls, and text thus reaching a wider audience than just the messages were exchanged with area residents. Shaganappi community. This allowed for a direct line of communication with interested stakeholders to be established. - Online Survey. A survey was posted online to receive detailed feedback on our Initial Please see Appendix A for the materials used to Development Concept. The survey was available advertise the Online Open House. for a two-week period. Stats A. Online Open House B. Online Survey Dates May 7, 2020 May 7, 2020 - May 24, 2020 Location Online - Microsoft Teams N/A Time 6:30pm - 8:30pm N/A Development Website, Advertising Website, Social Media, Methods Open House Direct Mail, Councillor Number of 84 (online) 82 Attendees - Presentation to Development Committee of the Shaganappi Community Association. Following the closure of the online survey and the analysis of all stakeholder engagement results, we held a virtual meeting with the Community Association’s Development Committee and two additional residents of homes adjacent to the site. We presented the feedback we received and shared our Revised Development Concept. We also explained how the feedback from our initial engagement period was used and how it shaped our revised concept. Stats A. Online Open House B. Online Survey C. Development Website D. Community Association Dates May 7, 2020 May 7, 2020 - May 24, 2020 April 14, 2020 - Present June 29 www.cultivateideas.ca/ Location Online - Microsoft Teams N/A Zoom Meeting jacqueslodge Time 6:30pm - 8:30pm N/A N/A 6:30pm - 8:30pm Development Website, Advertising Website, Invitation from Community Social Media, Social Media Methods Open House Association Direct Mail, Councillor Number of 84 (online) 82 N/A 10 residents Attendees 3.0 WHAT WE HEARD 3.1 Online Survey An online survey was available on our • The majority of respondents (73%) indicated development website from May 7, 2020 to May they loved or liked the walking and cycling 24, 2020. A total of 82 respondents filled out connections. 5% of respondents indicated the survey. An overview
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