Library and Information Health Network Funded by the Northwest ISSUE 47 Northwest Newsletter Health Care Libraries Unit SPRING 2015 BY HEALTH LIBRARIES, FOR HEALTH LIBRARIES Printed on 100% Recycled Paper ON ‘LIHNNK’ SUPPORT
Before I Spring in to this issue Hear from Susan Smith on how the (collective groan across LIHNN- Cheshire & Mersey patch group has land) I need to make a special refocused its terms of reference to become IN THIS ISSUE plea. This is the 47th LIHNNk a knowledge sharing group; Laura Up - the Library and Information Drummond on what the Quality Group An Overview of the are working on with new additions to the Health Network Northwest E-Book Matrix 2 MAP Toolkit and Gil Young with an Newsletter by health libraries, update on the 2015-16 LIHNN The 7th Shanghai International for health libraries. If you want development programme. Library Forum (SILF) 4 to read our 50th issue then you need to provide the articles that E-things also feature heavily in this issue. Katie Nicholas Patrick Glaister Collaborating on the make the newsletter come alive. and introduce us to the e-books matrix Stillbirth Priority Setting Partnership (PSP) 6 In 2014-2015 we only produced two (complete with appropriate sayings from the Matrix film). Matt Holland and issues because we did not have enough Count me in: using Open content to create anymore. Steve Glover provide the Land of Geek with information about using Open Athens registrations as a So what does number 47 offer you? We Athens registrations as a performance performance metric 8 have a real mix of good practice, metric. Susan Smith is ‘Appy and knowledge sharing and things to make shares four useful apps with us. NEW STARTER: Emma Child 10 you think. Add in a trip to a foreign land and we almost have the contents of a Showing that things from outside the NHS A pick-me-up for a Readers Digest Magazine! can also impact on library and patch group 11 knowledge services, Lisa McLaren and We travel from Blackpool to Shanghai to Emma Child talk about their experience Innovation Funding at Aintree: hear Michael Reid’s reflections on the facing the dragons at their den in Aintree Entering the Dragon’s Den! 12 Shanghai International Library Forum and and Emily Hurt introduces a practical how his first international speaking application of the Pomodoro technique of Quality Group Update: engagement went. More travel resulted in time management. Demonstrate Impact with the Emma Child relocating from London to MAP Toolkit. 13 the NW as the Clinical Information Lastly Mary Hill and Vicki Ferri reflect on their reflective writing course with Specialist at Aintree. Welcome Emma! New look Library: Education some helpful hints and tips for anyone Centre, 1 Royal Preston Hospital 14 The Clinical Librarian team at who needs to deliver a similar course or Central Manchester played an may just want to write a reflective review. important part in the Stillbirth Priority LIHNN Development Programme Setting Partnership by identifying gaps in Why not use Mary and Vicki’s tips and for 2015-16 15 the current knowledge-base of published write something for the next newsletter? evidence and raised some income to Please don’t let LIHNNK Up fade A reflecting Tracey Pratchett plough back in to the service. away through lack of interest on shows us the way 16 your part. HCLU can always find a use Lancashire Teaching and the JET for money that isn’t being spent…. Keeping library staff ‘appy 17 Library both share their pictures of recent refurbishments which show marked Linda Ferguson The Pomodoro Technique 18 improvements for both staff and users. DEPUTY DIRECTOR OF All change at the JET Library 19 HEALTH LIBRARIES NW AN OVERVIEW OF THE E-Book Matrix
At a Library Manager’s confused about the number of Mary and I outlined some key points meeting in 2012 many companies involved and the intricacies and issues that may arise. The key of the different technologies. Library concerns included maintaining the attendees raised their management wanted to know if they matrix, a need to clarify the terms used concerns about E-Books were getting value for money on E- by the publishers and including some and the confusion Book deals – in many ways it was a guidance on the models provided. This surrounding them. brave new world! discussion and the feedback given helped inform the outline for the rest of The packages offered can be vastly Getting Started the project – we decided to include a different, publishers use varying terms glossary and bibliography of useful to describe what they offer and resources. At this point Patrick Glaister In October 2014 I met with Mary Hill to subscriptions can be financially (Specialist Online Librarian from Pennine discuss the background of the project complex. Two surveys were sent to get Acute) offered to help. and how it might progress. We sent an an idea of the type of packages email asking if managers thought the libraries in the North West already project was still viable and asked them had, the publishers being used and the to respond with a Yes or No answer. amount of usage across the network. The response was positive and some Mary Hill gave a presentation of the useful points were made. Together findings from the surveys and an overview of consortium purchasing options. The initial idea was to create an E-Book resource or matrix for all Library Managers to use as a tool for further information and to explore purchasing options. At the end of 2014 the same concerns were voiced again and Gil Young approached me with the project – I am a Postgraduate student at Manchester Metropolitan University (MMU) and the matrix seemed like an ideal venture for a student.
The Surveys
The surveys generated some interesting feedback. A lot of respondents suggested customers still preferred hard copies. Many of the E-Books in NHS libraries are not able to be downloaded in full like in public or academic libraries – customers wanted an easy transition to their E-Readers but this was not always the case. Staff were
2 The E-Book matrix
The matrix will sit within the LIHHN wiki page that already exists for E-Books. It will look like a comparison website with an overview of all the providers on the first page and will include key information such as platform and device compatibility. When you click on an individual provider you will get another page with a more in depth analysis. All pages will include links to a glossary and we hope to include some usability test results. What we’ve done so far We also contacted a supplier each We leave you with a quote from the film (MyiLibrary and Dawsons) to get some the Matrix! So far we have sent a brief survey to more information on the types of the Library Managers from the North subscription they offer, platforms they West and Humberside to get a more use and the kind of content they supply. Trinity: up-to-date picture of collections and By comparing two publishers to begin Neo... nobody has subscriptions across the network – with we could get an idea of the key thank you to everyone who responded! elements we needed to include and to ever done this before. (If you haven’t here it is compare. https://www.surveymonkey.com/r/ Neo: HH7L63X ) Plan That’s why it’s We will collate this information shortly going to work. In the next few weeks Patrick and I will and use it to help us select the begin looking more closely at the publishers we will include and select the survey results and making a finalized criteria worth comparing. The amount list of suppliers to go on and research. of E-Books libraries hold varies Once we have selected some suppliers massively but the comments seem to Katie Nicholas we intend to carry out some usability echo the survey responses from 2012. MANCHESTER MENTAL HEALTH testing to get a score for each provider AND SOCIAL CARE TRUST During our research we have begun to as another means of comparison. create a glossary and already have an Patrick Glaister Hopefully we will be able to launch the extensive list of terms. PENNINE ACUTE HOSPITALS Matrix towards the end of the year! NHS TRUST Patrick has created some initial pages Finally if anyone would like to be within the Wiki and we have both involved in the project, has any collated useful articles and factsheets feedback or comments or wants to be that could be included in a involved in some short user testing tasks bibliography. please get in touch with Patrick or myself.
3 The 7th Shanghai International Library Forum (SILF) 9-11 July 2014 Libraries in the Transition Era: New Space, New Service, New Experiences
As one of only two UK boundaries of data protection of digital technology today and likened delegates to attend the and privacy it to a speeding train with innovation so above, I felt compelled to hyper-connected societies and the rapid (e.g. Google Glass/Samsung global information economy Watch) that you may never get off. write about the event. As Ingrid concluded with a number of my first international A summary can be found at issues: the digital continuum will conference as a speaker http://trends.ifla.org/executive-summary present a global challenge; digital press is too complex for individualism; and published author, The next keynote speech was on every organisation and library has a this was huge on every the ‘Informatization’ and urban role to play in this and collaboration transformation of Shanghai during the scale. will be key to preserving digital build up to, and since, World Expo heritage for the future. The diversity and sheer nature of the 2010 Shanghai: Better City Better Life. conference was an experience. Over Informatization as a concept looked at The second part of day 2 was the 450 delegates from 26 countries Shanghai as: smart city, cultural plenary sessions, with speakers attended the three-day forum, from several national libraries receiving support from IFLA, and directors of several city with Ms Sinkka Sipila (IFLA libraries; notable speakers President) and Mrs Ingrid were Tay A. Cheng from Parent (previous IFLA Singapore National Library President) delivering keynote Board and Pawel Braun, speeches on the second day. Director of the Library of The conference took place in a Gdansk, Poland. purpose-built centre that is part of the Shanghai Library and Tay’s enthusiastic talk was on the theatre holds over 600 enhancing new libraries people, with enough audio- through “Design Thinking.” visual equipment to put a This process requires empathy Hollywood studio to shame. with the readers and asking The entire conference was their ideas on new libraries filmed and at the end, each and their services. It looks at delegate was presented with a design as a discipline, but commemorative DVD at the Ms Sinkka Sipila (IFLA President) also a design for life, which means it is closing banquet. addressing the conference both interactive and reflective. This leads to several communities generated After several opening/welcoming metropolis, tourist city and a city of in terms of engagement, place, practice speeches, the conference got off in planned clusters. Mobile technology is and professionals. It has led Singapore earnest. The IFLA President opened now being used as a geographical tool Public Libraries to innovate services so proceedings with insights into the IFLA in terms of transport information there is inter-generational learning, Trend Report, called “Riding the Waves around the city and for receiving traffic flexible learning zones, more self- or Caught in the Tide?” She covered a updates, such as changes to rail service options and a digital concierge. number of areas: where libraries were timetables, etc. They see the role of the positioned, how information trends are library as serving society and its Pawel Braun’s talk was entitled changing and how society is driving community, with its future not only in “Shopping Mall Libraries - Responding this. Ms Sipila also covered some of the the cultural past, but also with the to the expectations of Modern Society”. emerging trends: cultural future to come. This for me was the most engaging and innovative talk of the conference. His new technology will expand and The final keynote speech: “Continuity example was the Biblioteka Manhattan limit who has access to information of content in a digital world: bridging in Gdansk. Shopping malls and online education cultures and communities” was from centres today are new ‘temples of Ingrid Parent. She stressed the impact worship’ and in many towns and cities
4 the social hub, a place for The last talk I attended before people to meet of all ages. my own was Robert Seal of This led to the development of Loyola University, Chicago, the new Manhattan Library in looking at library spaces in the the heart of the Gdansk 21st Century and meeting the Shopping Mall, with an outlay challenges of user needs for of 350,000 euros. This has led information technology and to a massive rise in the number expertise. At Loyola, there has of parents and young children been a shift in the philosophy using the library, where there is on library space. They came up a dedicated play area for with a new model called the them. The Manhattan has also ‘Information Commons’ or IC Michael Reid and other speakers seen a large rise in attracting young as it is known. The basic premise is to meeting Mrs Liu Xiaoquin, people to the library with areas for create an exclusive online environment Chinese Culture Minister comics and music, including a drum kit, in a place that supports the social guitar and electric piano. There is also aspects of learning through technology, a dedicated games area with Skill requirements and career vision group work and digital media. PlayStation and Xbox. These of libraries in the Omni-Media age. Finally, it was time for my talk, which developments are offering something for As you can imagine it was a packed came under Theme 4 of the seminar everybody and has seen attendance and programme and I was spoilt for choice. day. My talk was on the impact of a usage of the new library treble; on the As a health librarian, I chose my first Clinical/Management Librarian day of opening people were queuing talk from the only other health librarian Service in a U.K. Teaching Hospital. It around the block to get in. The following at the conference who was from Tongji was a wonderful experience to talk in day I asked Pawel why they called it the University, China, who spoke about the front of an international audience and Manhattan Library and he replied, “I changing role of health librarians and the number of questions on how health don’t know,” which just goes to show, its implications. I found myself libraries work and their services to staff give it a name and people will come. agreeing with a number of issues; and students fascinated them. Overall, reader’s needs, their changing needs The final day of the conference was the it was a fantastic learning experience and the role of evidence in decision- concurrent sessions with seminar and very rewarding. making. speakers, of which I was one. The four I should like to thank Blackpool seminar rooms each had a theme: My next was a talk by Klaus Werner on Teaching Hospitals Foundation Trust designing a good library space to Role of and challenges to libraries and the North West Health Care promote information literacy. This was in the context of digital Libraries Unit for supporting my about design of the environment, humanities/orientation and attendance. development of physical libraries in creating a motivating and stimulating the network society space to learn. Looking less like a Michael A Reid Library services and management computer training room and more like CLINICAL/MANAGEMENT LIBRARIAN in the Big Date Era Starbucks or an Apple store; using BLACKPOOL TEACHING HOSPITALS flexible and eclectic furniture, lounge Diversified library services and core atmosphere, natural light and cool competiveness design.
5 Collaborating on the Stillbirth Priority Setting Partnership (PSP)
Around 2.6 million stillbirths (the death of a baby Following an initial public consultation, at 28 weeks’ gestation or more) occur each year. the PSP identified over 344 possible research questions in the areas of Although 98% of these take place in low and stillbirth and perinatal care. These middle-income countries, stillbirths also continue questions were then investigated by the to affect wealthier nations, with around 1 in every Clinical Librarian team at CMFT and the Cochrane Pregnancy and Childbirth 1 300 babies stillborn in high-income countries . Group4 to establish which questions had already been answered within Towards the end of autumn in 2014, we Manchester University Hospitals (CMFT) the literature. A number of literature were approached Dr Alex Heazell, are member organisations3. searches were carried out across Senior Lecturer in Obstetrics at the the major healthcare bibliographic University of Manchester and Honorary The Stillbirth PSP aims to help parents databases and results were saved and Consultant Obstetrician at St Mary’s and clinicians work together to agree uploaded to a shared area. Hospital (CMFT), to support a Priority which are the most important questions The CMFT library team was Setting Partnership (PSP) that was being which still need to be answered by approached once the PSP initial survey coordinated by The James Lind Alliance2. stillbirth research. It is hoped that this had been concluded, resulting in a tight The partnership includes professional will help direct research and address deadline to deliver the results of the bodies, patient groups, parents and existing gaps in understanding stillbirth. searches. Jo Whitcombe coordinated charities, as stakeholders in stillbirth Working with a team of lead the search effort and it was necessary research. Stillbirth is a priority of the researchers and clinicians, the trust to enlist the help of former colleague Women and Children’s domain of library service supported the Stillbirth Collette King, who had recently retired, Manchester Academic Health Science PSP by providing an expert literature and Michelle Maden, to ensure we had Centre (MAHSC), of which the searching service to help identify gaps the capacity to hit the deadline. University of Manchester and Central in the current knowledge-base of published evidence. continued...
6 What is the James Lind Alliance (JLA)?
The JLA is a non-profit making organisation which brings together patients, carers and clinicians together to identify and prioritise research uncertainties. Visit their website to learn more about their range of projects: http://www.lindalliance.org/
The remaining unanswered questions went out for a second consultation and following a further process of prioritisation a final list of 11 priorities were identified. This work was coordinated by the James Lind Alliance and funded by the National Institute for Health Research (NIHR).
Taking part in the stillbirth collaboration has led to a number of benefits to the library service. It has raised the profile of the service within the organisation and with the Maternal and Fetal Health Research Centre, University of Manchester. Our librarians have gained a valuable knowledge of obstetrics and perinatology, generated income that has been re-invested in obstetrics, midwifery, and perinatal resources, and led to the possibility of collaborating with a Womb Cancer PSP in 2015.
ABOVE: Elly with new Obstetrics books You can learn more about the Stillbirth PSP by visiting their website at: http://www.stillbirthpsp.org.uk/index.htm
Jo Whitcombe, Michelle References Dutton, Collette King, 1. Stillbirths series. The Lancet (2011) URL Steve Glover, Elham Aalai http://www.thelancet.com/series/stillbirth [online] Accessed 28 February 2015 CENTRAL MANCHESTER UNIVERSITY HOSPITALS NHS FOUNDATION TRUST 2. The James Lind Alliance. URL http://www.lindalliance.org/LateStillbirth.asp [online] Accessed 28 February 2015
Michelle Maden 3. MAHSC Women and Children Domain. INFORMATION CONSULTANT URL http://www.mahsc.ac.uk/our-work/domains/women-children/ [online] Accessed 28 February 2015
4. The Cochrane Pregnancy and Childbirth Group URL http://pregnancy.cochrane.org/ [online] Accessed 28 February 2015
7 THE LAND OF GEEK
COUNT ME IN: USING OPEN ATHENS REGISTRATIONS AS A PERFORMANCE METRIC
If you need a performance You understand your metrics. decreases in registrations around a metric, use the number of However, does your audience looking settled figure. - 3% = bad (Red) + 3% Open Athens accounts to in from the other side understand? = good (Green). calculate a simple number. Include here senior managers and Sounds easy. Like other board members. The questions they 5 Check your ask can be cruel. Only 25%? where is things in life, it’s complicated. metrics monthly the other 75%? What is Open Athens This column walks through some of the anyway? How do you know if they Totting up the figures annually isn’t a good idea. You may not like the result challenges of using performance metrics just register and don’t use it? The key and give yourself some difficult in general, and this one in particular. It here is context. Explain your metric. explaining to do. Monthly checks give shares the experience of North West Answer awkward questions before they get asked. Finding a comparator you a warning if things aren’t going Ambulance Service, Library & helps. The average percentage of your way. Helpfully, the Open Athens Knowledge Service (NWAS LKS) and Open Athens registrations for health administrative module gives a number Central Manchester University Hospitals care libraries in the NW, where there of opportunities to measure activity NHS Foundation Trust (CMFT) with two is a WTE/FTE figure available, is 22%. simply and regularly. On or around approaches to metrics and counting You can also use a Red/Amber Green the beginning of the month note down Open Athens accounts. (RAG) rating as a measure. See case the number of Open Athens users you studies at the end of this article. have. Keep it in a spreadsheet. Job Tell your audience whether it’s good done. Run your monthly usage figures or bad and what you intend to do and do the same. Two very good Seven things you need metrics right there. to think about when you about it. choose to use a metric 3 Calibrate your 6 Love your metrics metrics carefully Metrics do respond to a bit of love 1 Do you believe in it? NWAS LKS has been watching Open and attention. You need to carefully No point in counting things for the Athens registrations since 2009. manage your Open Athens accounts sake of it. You have to believe it’s a Starting at around 3% and graduating to cultivate your Open Athens valid metric to want to use it. Here’s to 5% then 11% then 15% then finally registration metric. Make sure people the thing. If you have a metric and 25%. But it has taken 5 years. It’s who register follow through and you need to drive up the numbers you good to show a progression from now activate their accounts. Accounts that need to ask. Why I am I doing this? to three or five years in the future. expire but belong to current members If you are doing this just to make the By accident this is what happened to of staff should be renewed. Accounts chart point up, not down, then consign NWAS LKS. Better if it had been for students and staff who leave of that metric to obscurity. If you believe, planned. A progression within a course should be deleted or allowed to and I mean this most sincerely, that range 15% - 25% would seem expire. Do you rely only on self driving up the number of Open Athens reasonable. It provides achievable registration? You could look at ways registrations is a good thing and that targets that can be sustained over time. to bulk register groups of users who you will be challenged to reach out to should have an account but don’t register. Then at least you make your users in new ways to make it 4 There is more than happen, then it’s worth the effort. one way to do this contact. 2 Do the end users The idea of progression is enticing. 7 Metrics shouldn’t understand it? Things that go up = good. Things that tell you something go down = bad. That may not be your you don’t know Viewing your metric, or suite of approach. You could maintain Open metrics, from the library looking out Athens registrations at a sustainable This point came up in a recent email can be a source of satisfaction or figure. You could, using the balanced discussion on the LIHNN Library worry, depending on where you are. scorecard, measure increases or Managers list, hat tip to Gary Sutton.
8 Your approach to Open Athens and 4. in the NWAS LKS Strategy and Case Study: the usage patterns of Open Athens will Marketing Strategy commencing in Central Manchester be conditioned by the nature of your June 2012 an internal target had organisation. A research intensive been set to move from 11% to 15%. University Hospitals staff will have high use among a small NHS Foundation Trust number of people. An acute trust will The target was set at 25% of staff with have a broader spread of usage, an Open Athens account to be met by Central Manchester University some research intensive, many in 2014. At that point NWAS LKS had Hospitals NHS Foundation Trust higher education, some to support 17% registrations. Initially Open (CMFT) uses Open Athens registrations professional practice and so on. If Athens was promoted through the as a Key Performance Indicator (KPI) you use voluntary registration your NWAS NHS Trust, Learning & on our balanced scorecard and figures will be lower than if you bulk Development [L&D] and by NWAS performance dashboard. The library register groups of users. You know the LKS. This drove up registrations to service at CMFT promotes the use of profile of your organisation and you 19%. A further increase was achieved self-registration and does not know how to interpret your metric. through offering bulk uploads to teams automatically give new starters an and departments. This took the Open Athens password by default.
Currently, as we write this article, we are reporting quarterly figures for most of our non-annual KPIs. We are RAG rating the tolerance for Open Athens Registrations as +/-5% Green, -5-10% amber, and >10% red to account for seasonal variation as rotating trainees move between trusts and students on clinical placement change over. We are using the Open Athens registrations as a proxy KPI for induction activity and awareness of how to access our e-resources.
The CMFT Q3 figure of 3365 represents approximately as 29% take- up of Open Athens accounts. This in itself will only tell us how many people followed up induction by registering percentage of Open Athens for an account. We will then take Case Study: NWAS LKS registrations to 22%. Finally NWAS monthly snap shots of usage by two LKS arranged to register all those who measures, by individual user accounts, NWAS LKS was asked to provide a attended training courses with L&D and staff groups against each single metric as a contribution to and induction programmes for new resource. In 2014, 70% of the 3365 performance measurement across the staff to be registered for Open Athens Athens accounts had at least 1 active Human Resource and Organisational accounts. This enabled NWAS LKS to session with 44% having at least 5 Development [HR & OD] function. achieve the 25% target on time. sessions. These ratios now start to Open Athens registrations were represent “active” users rather than chosen for a number of reasons. This target was fully supported by curious users who access a few times managers in HR & OD who worked after registration. It will also be higher 1. they are easily available from the with NWAS LKS to secure access to in institutes that do not automatically Open Athens Administrative website; information on new employees and give Open Athens accounts to all those attending courses. The Open 2. they were already reported in the new staff. Athens target of 25% was included in monthly NWAS LKS Dashboard; the 2013/14 Annual Review submitted Continued over... 3. Open Athens registrations are to the Board, initially generating indicative of library penetration into questions about its significance. the potential user community. This Questions related to context, what is is especially true of a virtual service Open Athens and how the figure of where computer networks are the 25% can be interpreted. These were main route to access library resources. addressed in a revised report.
9 THE LAND OF GEEK
...continued
Summary
Using Open Athens accounts as a KPI for a measure of awareness can be a better measure than just usage figures. Over the years the national and regional content offer has changed and the move from Classic Athens to Open Athens has changed the way use is registered against each resource making comparisons over time difficult. A monthly or quarterly measure of live accounts, however, will tell you if you are raising awareness of your library service and its resources.
Matt Holland North West Ambulance Service [email protected] Steve Glover Central Manchester University Hospitals NHS Foundation Trust [email protected]
NEW STARTER Emma Child
I graduated from the Librarianship at the University of University of Huddersfield Sheffield, where I graduated in in 2009 with a BA Honours 2012, specialising with a in History. dissertation in health information.
My first professional role was Throughout my degree I had based in London as an Assistant volunteered in libraries at the Librarian at the Ministry of Justice, University and at the National where I gained a vast amount of Coal Mining Museum, in experience. I had a varied role at Wakefield, and had decided that the MoJ dividing my time between this was the career path I wanted enquiry based work such as After relocating to Liverpool in to take. literature searches and legal and September of this year I now work parliamentary research, as well as for Edge Hill University, based at After a brief stint working for collections work. Whilst in London Aintree Teaching Hospital, where I Leeds City Council in public I became a member of the CILIP am the Clinical Information libraries I was offered a Graduate London Committee, where I also Specialist. My job here involves Traineeship with NHS Bradford took on the role of Social Media providing an information service and Airedale Trust, which I and Events Co-ordinator. I found directly to the medical, nursing thoroughly enjoyed. Over the that being involved in the and other NHS staff in the Walton course of a year I was lucky committee was a fantastic Centre and Aintree University enough to work in four NHS opportunity to meet lots of other Hospital NHS Foundation Trusts. I libraries including Lynfield Mental information professionals and am thoroughly enjoying being Health Hospital and Bradford widen my knowledge of other LIS back in healthcare libraries and I Royal Infirmary. Following this I sectors. look forward to developing in my went onto study for a MA in new role.
10 a pick-me-up FOR A PATCH GROUP
You are sitting looking number of meetings from every two After the main out the window at the months to quarterly. discussion the group can raise any other topic for blue sky and passing cars. Next find common interests by update or discussion or suggestions In the room, an awkward asking the group what they would for future meetings. silence punctuates the drone like to know or struggle with: Consistency is an issue, we need of circular conversations. Writing a service review someone to act as a link and make sure Measuring impact that the minutes are taken and hosted You take a gulp of now cold coffee online and reports are made to the trying to remember why you agreed to Engaging with Research & LIHNN Committee. This we plan to attend this meeting and your attention Development offer out as a short term role for drifts to more productive things you Chartership candidates. could be doing. The worst thing is you What statistics do we collect and why? look around the room and you know Is this enough? you are not alone in this. Use of fiction in Health Libraries We would like the shared learning passed on. The session on writing a Hey presto we have an agenda. Does this sound familiar? service review has now been turned When meetings have lost their way, into a work shop for Library Managers. something needs to be done. The questions raised from the measuring impact session have been This is precisely what happened to the fed back to HCLU to inform the next Cheshire & Mersey patch group. There presentation on LQAF. All of the key was an agenda. We followed the rote. discussion points have been posted on We all felt that the same information the Cheshire & Mersey pages, but was delivered through other channels going forward will have links in the and there was little point to the HCLU bulletin. Hopefully you too can meetings. We held a meeting to discuss get something from the discussion. the future of the meetings, the result of which fell by the wayside. The group Here are a few thought from Lynda was dissolving. Cotterill, Library Manager at East Cheshire NHS Trust on the recent It wasn’t all doom & gloom though. We meetings: did know that there was a place for the meeting and it had a purpose. It offers “As a still relatively new Library a support function for all patch LIHNN Next – how do we Manager I have found the 2 recent members from health-related libraries. manage this? meetings to be interesting and This means that it is attended not just by The group has started to move round informative. It has given me the the NHS, but Higher Education & the patch so we get a library visit in, so opportunity to get to know colleagues smaller more specialised libraries that the next host is responsible for the dates better and put a few more faces to may not have the same support as and facilities. names. I have also welcomed the Library Managers. The meetings are chance to see different libraries, not open to any member of library staff, When we arrive, it’s usually nice to least to see if I could pick up any ideas not just library managers as a way new have the round table hellos if we have that I could use. Last, but not least, staff can ‘meet the neighbours’ and to any new faces along. sharing ideas, experience and support professional development. problems on various topics has been Someone in the group who has an Frequently we have visiting library really useful and has helped me to interest or experience in the topic has students on placement come along and appreciate that we all have similar agreed to facilitate by asking questions say hello. issues that we are trying to get to to prompt discussion on the selected grips with.” What to do? topic. If possible we run it as a show First bin the old format! Sometimes if and tell session, where everyone is Susan Smith invited to bring along examples to be something is broken, you need to go on MID CHESHIRE HOSPITALS NHS TRUST shared and discussed and perhaps to something new, instead of constantly [email protected] trying to cover it with a sticky plaster. circulated later if appropriate. 01270 273172 To begin with we opted to reduce the
11 Innovation Funding at Aintree: Entering the Dragon’s Den!
As part of the continued Listening into Action initiatives trying to recruit a partner for our at Aintree University Hospitals Foundation Trust, the pilot and we are consulting closely Organisational Development team made around with Victoria Treadway, to follow £250,000 available for innovative ideas. In order to her good practice in this field. We hope to pilot the service in May access the funding, we had to submit a detailed bid and 2015 or as close to this date as go through a Dragon’s Den style presentation. possible.
The library staff thought this would we would staff it longer term. Our Initial benefits include closer be an excellent way to raise the demonstration, over Collaborate working with the Trust and an profile of the service at a Senior software, went down really well increased profile at a more Management level, which was a and we were successful in gaining senior level, which we hope to major objective in our annual the funding. use to embed some Marketing Plan. We had a new of our Knowledge Clinical Information Management ideas. Specialist, Emma We have also managed Child, in post and to re-open our had been watching negotiations on Upto- the Clinical Librarian Date and hope to have ward round work this in place by taking place at August. None of this Arrowe Park and would have been hoped to adapt this. possible without our So we put forward Dragons Den the idea of an experience. electronic ward round/ point of care service. This involves a web portal, some tablet devices and a Clinical Librarian with quick typing skills! We bid for £3000, mostly to buy the tablets and a 3 year licence for a web portal and entered the Lisa and Emma Dragon’s Den. Lisa McLaren & Emma Child We have our own Dragon, in AINTREE UNIVERSITY HOSPITALS To our surprise, we were met by the Organisational Development, to NHS FOUNDATION TRUST full Trust Executive Board, who were help us through the process and very interested in our idea and already we have been given the asked a lot of probing, but useful emails for the Clinical Leads in each questions. Some of the key department and have been concerns were around the featured in the “All About Aintree” sustainability of the idea and how newsletter. We are in the process of
12 Quality Group Update Demonstrate Impact with the MAP Toolkit
Demonstrate Impact with Measure the Quality of Collection Development the MAP Toolkit your Service with the Policy Template and Quality Survey Guidance maptoolkit.wordpress.com The Quality Survey is a ready-made We have been working on producing A collaborative project involving resource that is intended to capture a template and guidance for collection health library and information staff data about usage and non-usage of development. This is currently being from across the UK, the MAP Toolkit core library services. piloted and is due to be published by brings together a number of resources the end of May 2015 in time for this that can be used by librarians to For more details about the Quality year’s LQAF submissions. demonstrate impact. These resources Survey visit: include: directory of key strategic http://resources.lihnn.nhs.uk/wiki/ drivers that might influence library QualityGroup.User-Survey.ashx policy; project plan template for Other policy templates activities which fall outside of ‘core’ Quality Handbook and guidelines…what next? services; case study template enabling Learn more about quality in health As we near the end of the collection you to write up and share your libraries by using the Quality development project mentioned above, project; and a portfolio of case studies Handbook: we are looking for our next project. If from library services who want to http://resources.lihnn.nhs.uk/wiki/ you have any suggestions that you share good practice. QualityGroup.Quality-Handbook.ashx would like the group to consider or Recent updates to the Toolkit include: want to echo the suggestions that have Sections include: already been made, please email KM stories: Tales showing how 1. An introduction to quality in [email protected]. information professionals can help health libraries make improvements using Current suggestions include: knowledge management. 2. Internal quality programme Key Performance Indicators (KPIs)/ If you have any km stories, 2.1 Stakeholder and customer Service delivery standards however small or big email engagement [email protected] and we Annual report will add it to the collection. Or, to 2.2 Standards and performance Marketing plan read the stories submitted so far, indicators hover your mouse over the Useful Resources section of the MAP 2.3 Collecting and using data Toolkit and click Welcome to KM Fond Farewell 2.4 Measuring and reporting Stories. impact We wanted to especially mention the Knowledge for healthcare: departure of Victoria Treadway and 3. External quality programme a development framework for NHS Roshanara Nair from the Quality Group. Thank you to both for your library and knowledge services in 3.1 Library Quality Assurance England 2015-2020. Read a Framework (LQAF) contribution, best wishes for the future. summary of the framework on the You will be missed. MAP Toolkit. 3.1.1 Library Quality Assurance Framework (LQAF) – Impact If you are interested in joining the Quality Group please contact Laura 3.2 Medical education Drummond on requirements [email protected]
3.3 Higher Education Find us on Twitter: @LIHNN_Quality requirements
3.4 National Health Service requirements Laura Drummond 4. Further reading PENNINE CARE NHS FOUNDATION TRUST 5. Glossary
13 NEW LOOK LIBRARY EDUCATION CENTRE 1 ROYAL PRESTON HOSPITAL
In September 2012 planning for the refurbishment of the library at Preston began in earnest. The library was 10 years old and was looking dated and tired.
BEFORE
AFTER
The process needed to be completed in stages due to funding constraints and
BEFORE
AFTER was achieved by a number of successful bids for funding from HCLU. The final part of the refurbishment was completed in early February 2015 with the installation of a new library counter. various stages of the planning process The library now has a quiet room for to ensure it was fit for purpose. “There is much more room use by staff and students. The room is to study when using books available for silent study and is Comments about the new library from particularly useful at busy times when users have included: and my ipad.” there may be some noise in the main part of the library. Other facilities “ The library now feels include a single study room with a PC, additional network charging points for more roomy and light.” Mandy Beaumont personal devices, new seating areas, KNOWLEDGE AND LIBRARY SERVICES sawtooth benching which has created “The counter looks really MANAGER. LANCASHIRE TEACHING additional working space for study and impressive and has the HOSPITALS NHS FOUNDATION TRUST. the installation of new computers. Library staff are pleased with the new wow factor.” counter and were involved in the
14 LIHNN Development Programme FOR 2015-16
Thank you to everyone who completed the recent national training and development needs analysis.
A total of 143 responses were received from the North West. The information from the survey will form the basis of the LIHNN/HCLU training and development programme for the coming 12 months.
Development Programme for 2015-2016 The following events are under development for 2015-16:
2 library managers meetings E-book conference 2 new starter events Knowledge management conference 2/3 library assistant study days LIHNN/HCLU Briefing A new 12 days of Christmas Mental health and wellness at work Christmas study day Presentation and pitches day Courses on critical appraisal Residential on developing your library brand Knowing Me, Knowing You (using MBTI Tool)
In addition the LIHNN CPD group is looking at putting on events covering:
Advanced training skills Impact Apps Scanning and synthesising skills Creative thinking Statistics and statistical analysis Digital literacy Understanding research
Additional events will be added to the calendar in coming months. The CPD is also examining the possibility of turning recent courses on medical terminology Conclusion: and writing for publication into e-learning modules. Thanks again to everyone who completed the survey. MOOC for Clinical Librarians: This is progressing well. The launch If anyone has any suggestions date has been delayed until October 2015 due to changes to NHS Evidence for events then please contact Search and HDAS which will not be completed until the summer. me on [email protected]
Gil Young CPD & PARTNERSHIPS MANAGER HEALTH CARE LIBRARIES UNIT
15 A reflecting Tracey Pratchett shows us the way
This journey starts in April We liked the slides of the Gibbs What we did about it 2014 with an email saying Cycle, as the preceptees were We made the following changes there was a new post on already using this the clinical librarians’ blog. Time allowed for session increased The preceptees have to submit 4 It was about a session to 2 hours reflective pieces and they had been of a provided by Tracey Pratchett disappointing standard, hence the on reflective writing for The 2 examples had not quite keenness for this work. We wanted to worked and after some discussion doctors' revalidation. show them two examples of reflective and thought, we decided to ask We were really keen to develop such a writing: one poor and one good so at them to go through the text with 2 session and although we provided one, least they knew what was expected of coloured highlighters (promotional very much based on Tracey's them. Whilst looking for examples via material provided by us), selecting presentation, it was not the final our favourite online search engine we feelings and learning as described direction of travel. came across an absolutely brilliant in the Gibbs Cycle. The difference YouTube video on reflective writing that between the two pieces became Fast forward to early December 2014 would be ideal for this group. Our very visual by using this method and a typical NHS Away Day (in your preceptorship lead solved the problem and was commented on by the own building where you provide your of the examples by creating two preceptees as a very useful tool. own lunch). The Library and samples, one truly reflective and the Knowledge Service gets up and crows other not so reflective. We were now We took the reflection tool provided their triumphs and outlines what they more or less ready to go. by the preceptorship lead and are going to develop, including a added guidance based on work by reflective practice session for doctors. It Feedback from Peter Lia, Learning Support Tutor is very nice when somebody says the January session with the Disability Advisory Service, King's College London "That’s exactly what we need!" but not They liked it but felt it was too short (we quite so nice when they add "for had tried to keep it to the Tracey preceptees". Our ‘off-the-shelf Tracey We gave them time to fill out a Pratchett 1 hour time frame) and would blank reflection tool sheet either Pratchett solution’ wasn't quite going to have liked to have actually had a go at fit. based on their own experience or to writing something. try it with one of the examples given Over the next few weeks we worked with our preceptorship lead, using Tracey's presentation as a starting point. We had four weeks (including Christmas and New Year) to get this up and running. There were several elements of the original lesson plan that we wanted to keep:
We liked Tracey's structure and interactivity
We liked the video clip of the doctor talking about reflecting
Bibliography Lia, P. (2014). Using Gibbs’ Reflective Cycle. Available at: http://www.kcl.ac.uk/campuslife/services/disability/service/using-gibbs-reflective-cycle-in-coursework.pdf, (Accessed: 20 March 2015). Reflective writing (2014) YouTube video, added by the Skills Team, University of Hull [Online]. Available at https://www.youtube.com/watch?v=QoI67VeE3ds (Accessed: 20 March 2015). Tracey Pratchett (2014) ‘Introduction to teaching reflective writing for appraisal and revalidation’, LIHNN Clinical Librarians, 30 April. Available at: https://lihnnclinicallibs.wordpress.com/2014/04/ (Accessed: 20 March 2015).
16 After 2 further sessions All sessions have seen positive feedback
After the initial changes, the session seems to be meeting the learners' requirements well.
The most recently presented reflective pieces have been of a higher standard
Thank you, Tracey, for sharing your reflections with us and inspiring us to venture down the reflective writing route, ultimately leading to us developing this session which is proving so useful to so many new staff.
Mary Hill and Vicki Ferri EDUCATION CENTRE LIBRARY STOCKPORT NHS FOUNDATION TRUST
KEEPING LIBRARY STAFF ‘APPY
Easybib: This is a Easy browse pictures lead the way to it is a staff reference tool which helps free app that some short written and spoken explanations explain the education structure to new of our University of with interviews, songs and sounds to team members or help refresh your Chester nursing provoke memories. Created by Liverpool memory if you have that blank moment. students shared with Museums, this app is biased towards http://careers.walesdeanery.org/map/ us. A neat little tool the city, but with content ranging from that can scan book barcodes to generate the 1920s to 80s it has something for NHS Acronym APA, MLA or Chicago citations. We everyone. We have promoted this buster: use the iPad app here, but there is also heavily on the Care of the Elderly ward, This little godsend by a website where there is a wider on outreach stands and to our dementia NHS confederation functionality for dealing with other leads in the trust. In fact after trying the again comes in web media sources. The paid version will library download they borrowed an or app format. Very cover other styles including Harvard infection proof tablet from Learning and handy to promote to students on and Vancouver. In practice we find this Development to trial with volunteers on placement, perceptorship groups, any to be quicker and easier than looking the wards and make a case for cohorts of new overseas nurses or just up the book or the catalogue to find all additional ward resources. anyone that looks bewildered at reports the information you need and useful http://www.liverpoolmuseums.org.uk/ just made up of initials. The website aid for finding missing bibliographic learning/projects/house-of-memories/ also has links to the GMS (just in case information. Brings a smile to any you want something to test it on) student face, as long as they used Medical Careers acronym buster, which is less primary sources! Map for Wales: comprehensive and more medically http://www.easybib.com/ This app and website orientated. is an interactive tool http://www.nhsconfed.org/ House of to help understand acronym-buster Memories: what on earth CT2s Dementia is a hot are and where Trust Susan Smith topic in the NHS and doctors fit into things. Occasionally this MID CHESHIRE HOSPITALS this is a great little is used to explain medical career paths NHS FOUNDATION TRUST tool that is fun to use to work experience students looking to and can aid in reminiscence therapy. go into medical training, but more often
17 2 3 4 1
7 9 6 8 The Pomodoro Technique
If someone had told me 6 Photo 1: Paul is an Assistant Clinical use the technique if you’re working out front, months ago that I would be Librarian. He enjoys his job, but sometimes as it wouldn’t go down very well if you told using a time management finds literature searches a bit overwhelming library users to go away and come back in technique at work, I’d have and on occasion, boring. 25 minutes. If you do share an office with laughed. other staff there’s nothing wrong with Photo 2: He's been given a long and explaining what you’re doing and why you’re Things like that are for high flying executives complicated search on the entire history of doing it. If I am sitting at my PC looking a bit with packed schedules and a shelf full of John asthma ever, by a consultant who wants to intense, people will often ask if I’m ‘in the Adair books, not part time assistant clinical write a paper on the subject. middle of a tomato’ and wait until my 5 librarians, right? But then I had two prolasped minute break to chat to me. Photo 3: He beings to search, but after 90 discs in my back, a spot of spinal surgery and minutes, loses the will to live. four weeks off sick. The advice from the Before you start a pomodoro make sure you physiotherapist was to keep active and not sit have everything you need, that you’re Photos 4 & 5: He starts to procrastinate and for long periods of time, which can be tricky prepared for the task you’re undertaking. find other things to do. when the majority of your work is literature Turn Outlook off, put your mobile in a drawer, make sure you haven’t got any web pages searching. Photo 6: Things would be different with the open in the background that might tempt you. pomodoro technique. He would work solidly I had spotted the Pomodoro Technique in a Even if they’re work related web pages, they for 25 minutes on his search, and then take a HCLU Bulletin and had given it a go before I still count as distraction. You also need to 5 minute break. had my operation, but when I returned from have a method of recording time, so that you know when your pomodoro has finished. I sick leave, I decided to use it consistently Photos 7, 8 & 9: During his break he gets just jot down the time on my notepad – if my whilst at work. The basic premise is that you up from his desk and could do a variety of pomodoro starts at 9.15 I’ll scribble down work for 25 minutes and then take a 5 minute activities: shelf tidying, making a well-earned ‘9.40’ somewhere prominent. There are break. Not exactly revolutionary, but it's very brew, or perhaps a spot of exercise. easy to end up sitting for over an hour if apps you can download that will time you you're well into a literature search. There are Photo 10: He's now completed his search and do all sorts of other things as well, such quite a few additional rules, but I use the in easy, 25 minute bursts and can head off for as measure your most productive day, following basic concepts that underpin the his lunch. although I realise I told you to put your phone technique: in a drawer in the previous paragraph. As Paul illustrates, the technique is very Maybe think about how tempted you are by Each 25 minute work period is called a effective when tackling big pieces of work – the lure of your smartphone before you pomodoro (the Italian for tomato – more the complicated literature search, writing that download an app. If having it on your desk about that later) awkward report on the results of your annual next to you is going to means you’re faffing evaluation survey, sorting out your LQAF about with it every two minutes, then go old During each 25 minute pomodoro you submission, even doing the dreaded personal school and use pen and paper to record your focus only on the task in hand. You don't statement on job applications. Using the time. look at emails, answer the phone, chat Pomodoro Technique means it’s broken down with colleagues about what happened in into little, bite-sized chunks. You’d be amazed The name ‘Pomodoro Technique’ came about Corrie or end up on the internet looking at how fast 25 minutes goes once you’re because Francesco Cirillo, the Italian who at pictures of kittens. focusing on just one thing. developed the concept, used a red tomato When you take your 5 minute break, it kitchen timer to measure his units of work. must be active. You must leave your desk, There are a few practicalities you need to You can even buy the timers from his website, stand up, walk around, do something think about if you want to use the technique. although personally, I would find the ticking physical. It works best if you’re shut away in an office distracting, and your colleagues may not on your own, although I realise that this welcome the sound of a ringing bell going off Here’s an illustrated guide to doesn’t apply to the majority of library staff. every 25 minutes. using the technique: Most of us share an office with others, or spend some of our time delivering frontline So now you know why it’s useful and how to services on a counter. Obviously, you can’t use it. It just remains for me to tell you a bit
18 All change at the JET Library
5 Library users and staff at Meanwhile Susan, Steve and I pursued the JET Library, Mid-Cheshire a semi-nomadic existence hot-desking Hospital NHS Foundation around various hospital departments, Trust, Crewe, are reaping the summoned back to the counter once in benefits of a refurbishment. a while to cover the others’ lunches or by rumours of a kettle boiling. The building work – financed by a successful bid to the Health Education I found the days when I set up shop in the Postgraduate Medical Centre 10 North-West Fore-runner Fund – created a new counter area, placed (PGMC) quite enjoyable and it was right at the heart of the library space. certainly interesting to get a behind- The new counter replaces the previous the-scenes look at this part of the Trust. – somewhat Dickensian – arrangement On other days – when the about why you should use it, aside from the where library staff and users stood productivity advantages. Obviously, I have either side of a service hatch with the quite a big motivator in terms of preventing book de-sensitiser embedded within it, further problems with my back, but the poised to wipe credit cards and mobile health benefits of trying to be active at work phones. The new counter area provides apply to you, as well as me. It doesn’t matter how fit you are, sedentary behaviour can be plenty of storage space and gives the damaging to your health. There has been whole library a much more lots of research carried out into the effects of professional and up-to-date feel. Users’ sitting for long periods of time, and it is “… feedback has been unanimously associated with an increased risk of type 2 positive. diabetes, cardiovascular disease and death from all causes” British Heart Foundation The building work also saw the National Centre, Evidence briefing: creation of a dedicated, purpose-built sedentary behaviour (2012). Which sounds office for library training sessions. This Julie on the new counter pretty scary to me. If you want to find out is a great boon, as with four staff more about sedentary behaviour and the potentially doing one-to-one training research behind it, then there’s lots of useful sessions it could be difficult to find an PGMC had a full house – I found myself information on the website of The British Heart Foundation National Centre for appropriate space. Training in the exiled to the Clinical Skills Tutor’s Physical Activity and Health library affected the concentration of office, (which had its own en-suite (www.bhfactive.org.uk). Alternatively, users and other library staff, while facilities), or the Postgraduate Clinical if you’re interested in ways to make your teaching people in the rest of the Tutor’s office, which was fully equipped working life more active, check out library disturbed other readers. The with a PC running Windows (18)97. www.getbritainstanding.org, who new office has solved all these Moving back into our own office are running a campaign to ‘increase problems at a stroke, providing a quiet, (which also got a lick of paint and a awareness and education of the dangers of private space for training or, indeed for new carpet) was just the beginning of sedentary working and prolonged sitting library staff wanting to crack on with a the re-settling process. Virtually time.’ special project or their LQAF return! everything has found its rightful place I highly recommend having a look at We decided to go for a flexible now, but there were certainly a few http://pomodorotechnique.com and approach, so training sessions have weeks when ‘Does anyone remember watching the brief introductory video, which been provided using a laptop hooked where we put …?’ was one of our is much more entertaining than reading this up to a data projector, using the wall as Frequently Asked Questions. But article and probably sums things up better a white screen. The training room is despite the odd bit of lost stationery too. You can also learn about extra aspects going to be furnished with comfortable and moments of confusion the new of the technique, most of which I don’t use, chairs and a round table, generating a arrangements are working very well and buy the book. To summarise, it’s not relaxed and informal atmosphere. now. I have already done a couple of revolutionary, but it works for me and so I training sessions in the new space and thought I’d share my experiences with you. In time-honoured tradition the building Are you convinced? Then I’ll see you in 25 once I found the right set of leads I even works lasted longer than originally minutes. used the laptop and the data projector. thought – something to do with the The readers have given us lots of great Thanks to Paul Tickner for being my model. wrong type of door, or hole, or both. feedback about the new arrangements This article was adapted from a presentation – the next development is RFID, so But we managed to keep the service I gave at the LIHNN Big Day Out in March watch this space! this year. going while the work went on. Elisa, Julie and Avril rigged up a temporary John Gale, Avril Bourke, Emily Hurt counter space within the main body of Elisa Dowey, Susan Smith LANCASHIRE TEACHING HOSPITALS the library and even managed to MID CHESHIRE HOSPITALS NHS FOUNDATION TRUST preserve the all-important biscuit NHS FOUNDATION TRUST supply in close proximity to the desk. UNIVERSITY OF CHESTER
19 Editor’s Column
How you can contribute PDF copies of back issues and indexes to the Newsletter to the newsletter are available at: About Library and Health http://www.lihnn.nhs.uk/index.php/lihnn All members of LIHNN are welcome to /lihnnk-up/read-the-newsletter Network North West contribute to LIHNNK Up. We particularly (LIHNN) encourage contributions from para- Website: http://www.lihnn.nhs.uk professional staff and anyone who has not Contributions should be for details of the groups and their activities previously written for publication. Members submitted to: of the Editorial Board would be pleased to [email protected] LIHNN Chair: Graham Haldane “mentor” new writers and provide advice (East Lancashire Hospitals), on what makes a good readable contribution. For queries please contact: [email protected] [email protected] What could you Tel: 01925 664226 LIHNN Co-ordinating Committee: write about? [email protected] Really it is up to you as we are looking for topics of interest to health library staff. It could be: LIHNN EDITORIAL BOARD something new that you have used or your library has introduced Andrew Craig Matt Holland an overview of a piece of software such Lancashire Teaching Hospitals NHS NW Ambulance Service NHS Trust as a social media tool Foundation Trust [email protected] [email protected] lessons learned (good or bad) from doing something differently in the library Linda Ferguson Gary Sutton (Chair) HCLU [email protected] Warrington and Halton Hospitals good news that you want to share NHS Foundation Trust with LIHNN Steve Glover [email protected] an account of events and courses Central Manchester University Hospitals attended. For conferences and courses NHS Foundation Trust Vacancy to be filled please include what you found most [email protected] valuable and what you will do differently from having attended the event or course. LIHNN CHAIRS Format of contributions and other “rules” GROUP CHAIR(S) E-MAIL 1. Please send your documents as Word Cheshire & Merseyside Librarians Chair alternates around the Group (i.e. either .doc or .docx) files. Eva Thackeray [email protected] 2. Photos and artwork should be submitted Clinical Librarians in JPG format. Please don’t embed them Rosalind McNally [email protected] in the Word documents. They should be CPD Committee Caroline Timothy [email protected] submitted as separate files with a Cumbria & Lancashire Librarians Chair alternates around the Group meaningful caption. 3. Don’t forget your name, location, title of Greater Manchester Librarians Emily Hopkins [email protected] article and date of article. Information Governance Tracy Owen [email protected] 4. Please give full details of events, courses Inter-Library Loans To be confirmed and conferences attended. This should include: LIHNN Co-ordinating Committee Graham Haldane [email protected] The name of event and location Mental Health Libraries Carmel Smith [email protected] Date of event Newsletter Gary Sutton [email protected] Name of organising or NWOPAC Tracy Owen [email protected] sponsoring body Primary Care/Community/ - Michael Cook [email protected] Details of how any support materials Commissioning Librarians can be obtained e.g. website urls Quality Laura Drummond [email protected] Full references to any published reports, articles etc. Jane Roberts [email protected] Trainers 5. All acronyms should be written out in Emma Child [email protected] full for the first occasion they are used in the text.
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