Employee Handbook 2015-2016 VISION: Provide an Ideal Mountain Resort Experience While Respecting Mt
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Employee Handbook 2015-2016 VISION: Provide an ideal mountain resort experience while respecting Mt. Hood. MISSION: Become the “Best in the West” in employee and guest loyalty through lasting relationships. CORE VALUES: Passion – Celebrate the natural wonder of our mountain and the recreation it provides with each other and our guests. Sustainability – Respectfully balance the environmental, social and financial aspects of our business in harmony with Mt. Hood. Integrity – Conduct ourselves predictably and professionally, honestly and ethically without compromise. Service – Dutifully and consistently anticipate the needs of our guests and impress them with uncompromising service. Wellness – Refresh ourselves physically, emotionally and spiritually, promoting fitness, safety and responsibility to all who work and recreate here. SkiHood.com EMPLOYEE HANDBOOK ACKNOWLEDGMENT 2015-2016 SEASON I acknowledge that on the date indicated below, I have been provided a copy of Mt Hood Meadows’ Employee Handbook and that I have been asked to familiarize myself with its contents and will be held responsible for understanding and abiding by the policies herein. I also understand that I should ask my supervisor or Human Resources if I have any questions about any of the policies or procedures described in the handbook. I also acknowledge that the policies, benefits, terms and conditions of employment described in this handbook are not intended to form or imply an employment contract between the Company and an employee. I understand that my employment may be terminated by me or by the Company at any time for any reason. The Company reserves the right, subject to limitations and provisions of applicable laws and regulations, to change, interpret, withdraw or add to any of its published policies, benefits or terms and conditions of employment at its sole discretion and without prior notice or consideration to any employee. The Company policies, benefits or terms and conditions of employment do not require approval by an employee or employee group. Employee Signature________________________________________________ Date ____________________________________________________________ Employee Name___________________________________________________ Print ___________________________________________________________________ Department 1 2 2015/2016 MT. HOOD MEADOWS EMPLOYEE HANDBOOK - TABLE OF CONTENTS EMPLOYEE HANDBOOK ACKNOWLEDGMENT……………………………………………………….1 IMPORTANT NOTICE………………………………………………………………………………………….….4 WELCOME………………………………………………………………………………………………………….....5 POLICIES……………………………………………………………………………………………………….....6-16 EQUAL EMPLOYMENT / HARASSMENT / DISCRIMINATION………..…..…………….……….6 REQUESTS FOR ACCOMODATION………………………………………………………………….……….7 THREATS & VIOLENCE…………………………………………………………………………………….….…..7 DRUGFREE WORKPLACE & SUBSTANCE ABUSE………………………………………………….…..7 RESPECTFUL WORKPLACE……………………………………………………………………………….….....9 PERSONAL CONDUCT…………………………………………………………………………………………...10 GRIEVANCES………………………………………………………………………………………………………...11 WHISTLEBLOWER…………………………………………………………………………………………………12 DISCIPLINARY & TERMINATION GUIDELINES………………………………………………………..12 REFERENCES…………………………………………………………………………………………………………13 USE OF COMPUTER & INTERNET…………………………………………………………………………..13 EMAIL & VOICEMAIL / MOBILE DEVICES……………………………………………………………….14 SOCIAL MEDIA ACTIVITY……………………………………………………………………………………….15 CONFIDENTIAL & PROPRIETARY INFORMATION……………………………………………………16 CONTACT WITH NEWS MEDIA………………………………………………………………………………16 EMPLOYMENT AT MHM…………………………………………………………………………….…...17-22 JOB POSTINGS /PROMOTIONS/TRANSFERS…………………………………………………………..17 REQUIRED FORMS/ELIGIBILITY DOCUMENTS/BACKGROUND CHECKS…………………..17 ORIENTATION /WORK SCHEDULE / ATTENDANCE / PAID SICK LEAVE………….………..18 MEALS /BREAKS………………………………………………………………………………………………….…19 OVERTIME / HOLIDAYS /TIME & ATTENDANCE …………………………………………….……...20 PAY PERIODS / ADVANCES / TERMINATION…………………………………………………………..21 LEAVING COMPANY / FINAL PAYCHECKS / EMPLOYMENT RECORDS …………….……..22 MINORS/ EMPLOYMENT OF FAMILY MEMBERS / PERSONAL RELATIONSHIPS...…...22 WORKPLACE EXPECTATIONS…………………………………………………………………………..23-27 PERSONAL APPEARANCE STANDARDS / UNIFORMS….……………………………………….….23 USE OF PERSONAL ELECTRONIC DEVICES / TOBACCO USE …………………………………...24 SKIING/RIDING ON DUTY / COMPANY PROPERTY / LOCKERS .…….……….…………….…24 VEHICLES / OVERNIGHT PARKING /PERSONAL PROPERTY………………………………….….25 SUSTAINABILITY………………………………………………………………………………………………….…26 EMPLOYEE PRIVILEGES & BENEFITS…………………………………………………………….....27-29 LIFT ACCESS / DEPENDENTS / MTN EXCHANGE / LESSON DISCOUNTS…………………..27 EMPLOYEE BUS / SKI CHECK / DAY CARE / MEALS / STORE / RETAIL / RENTALS / COOPER SPUR……………………………………………………………………………………...28 EMPLOYEE ASSISTANCE PROGRAM / /401K ………………………………………………………….29 SAFETY & SECURITY……………………………………………………………………………………….…30-34 VIOLENCE IN THE WORKPLACE / WEAPONS / DRONES………………………………………..…30 SEARCH / MTN SAFETY / RESPONSILBIITY CODE / SMART STYLE………………………..…..31 HELMETS / HEALTH & SAFETY………………………………………………………………………….……..32 EMPLOYEE INJURY / WORKERS COMPENSATION / RETURN TO WORK…………..……...33 SAFETY COMMITTEE………………………………………………………………………………………….…...34 . EMPLOYEE CLASSIFICATIONS…………………………………………………………….……………...35-39 DEFINITIONS / BENEFITS FOR A & B CLASS………………………………………….…………………..35 MEDICAL / DENTAL / LIFE / VACATION / SICK………………………………………………………….36 ACCRUAL / FLEXIBLE SPENDING /LEAVE OF ABSENCE / FMLA………………..……………….37 FMLA / ORLA / BEREAVEMENT…………………………………………………………………………..…..38 JURY DUTY / MILITARY SERVICE……………………………………………………………………………...39 HANDBOOK DISCLAIMER & EMPLOYMENT AT WILL………………………………..…….….....40 MHM HISTORY, FACTS & LODGE MAPS…………………………………………………..……..…41-45 3 IMPORTANT NOTICE This Handbook sets out many of Mt. Hood Meadows, Oreg., LLC’s programs, policies and procedures - all of which are designed to make our organization a satisfying and rewarding place to work. The contents of your Employee Handbook are presented as a matter of summary information only. The Company reserves the right to modify, revoke, suspend, terminate, or change any or all of the information contained in the Handbook and any plans, guidelines or procedures, in whole or in part, at any time, with or without notice. For purposes of simplification, Mt. Hood Meadows, Oreg., LLC will also be referred to as Mt. Hood Meadows, Meadows, MHM, the Company, or the organization within this handbook. This Employee Handbook does not constitute a contract, express or implied, nor is it to be interpreted to be a contract between Mt. Hood Meadows and yourself. You should be aware that the Company is an at-will employer and that you are hired at-will. Just as you may voluntarily leave at any time, your employment may be terminated at any time, with or without cause, and with or without notice at the option of the Company. No statements to the contrary, written or oral made either before or during an individual’s employment can change this. No individual supervisor, manager, or officer can make a contrary agreement except for the COO, and even then, such an agreement must be set forth in a written employment contract with the employee, signed by the COO and Vice President of Administrative Services. 4 Welcome to Mt. Hood Meadows – Your Mountain Home! We are thrilled to have you as a valuable member of one of the finest operations teams in the Mountain Resort Industry. Our collective mission is to work together to become the "Best in the West" in employee and guest loyalty through lasting relationships. You play a key part to assure we achieve that mission! We expect your best each day. Know that the Meadows Leadership Team is committed to your development. The keys to your success will begin with a positive attitude, being a reliable teammate, having an open mind and providing exceptional guest service. Adhering to these attributes will create lasting relationships with both employees and guests; your employment experience will be awesome and you will grow personally and professionally. We strive toward a growth mindset at Mt. Hood Meadows as we are a learning company. We look to recognize these behaviors as well as endeavor to provide productive coaching opportunities to help you achieve your goals. Your employment experience is of utmost importance. We understand Mt. Hood Meadows success is determined by the success of our people. Mt. Hood Meadows provides those who live and visit Oregon an enchanting experience. The ability to recreate on the side of a volcano is exhilarating - connecting your mind, body and soul to nature and life. We all share this passion for Mt. Hood. It is our duty and responsibility to be proactive custodians of the incomparable land resources upon which we operate. You are ambassadors of our environment, Mt. Hood Meadows, and the Mt. Hood National Forest. You are joining a well-respected team of seasoned hospitality professionals who share our Company Core Values: Passion. Sustainability. Integrity. Service. Wellness. Individually and collectively we live by these core values - they govern how we operate every day. Welcome to Mt. Hood Meadows -- your Mountain Home. Here’s to making our 48th season fun and safe for our guests and each other! Matthew Drake Jake Bolland Chairman and CEO Chief Operating Officer 5 POLICIES EQUAL EMPLOYMENT Mt. Hood Meadows is committed to creating a quality work environment which makes full and effective use of the talents and contributions of all employees without regard to age, color, gender, pregnancy, national origin, race, religion, sexual orientation, disability, genetic information,