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Broward County Transportation Disadvantaged Service Plan Major

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Broward County Transportation Disadvantaged Service Plan Major Broward County Transportation Disadvantaged Service Plan Major Update September 2017 Prepared for: Broward County, Florida and the Florida Commission for the Transportation Disadvantaged By: Broward Metropolitan Planning Organization and Broward County Community Transportation Coordinator (Broward County Transportation Department) TRANSPORTATION DISADVANTAGED LOCAL COORDINATING BOARD Commission President Sandy Johnson, Chair Trade Centre South 100 West Cypress Creek Road, 6th Floor, Suite 650 Fort Lauderdale, FL 33309-2181 BROWARD METROPOLITAN PLANNING ORGANIZATION Gregory Stuart, Executive Director Trade Centre South 100 West Cypress Creek Road, 6th Floor, Suite 650 Fort Lauderdale, FL 33309-2181 COMMUNITY TRANSPORTATION COORDINATOR Broward County Transportation Department Transit Division Paratransit Services Paul Strobis, Paratransit Manager 1 North University Drive, Suite 3100-A Plantation, FL 33324 For complaints, questions or concerns about civil rights or nondiscrimination; or for special requests under the Americans with Disabilities Act, please contact Christopher Ryan, Title VI Coordinator at (954) 876-0036 or [email protected] PLAN OVERVIEW AND HISTORY The Transportation Disadvantaged Service Plan (TDSP) annual update is coordinated between the Broward Metropolitan Planning Organization (MPO), Community Transportation Coordinator (CTC), and Florida Department of Transportation (FDOT) with guidance and approval of the Local Coordinating Board (LCB). This collaboration facilitates delivery of transportation services to persons in Broward County, Florida who are transportation disadvantaged. The Broward County Board of County Commissioners was officially designated as CTC of the Broward County service area on August 15, 1990, pursuant to Chapter 427, Florida Statutes (FS). In its role as CTC, the Board of County Commissioners has expanded access to transportation disadvantaged (TD) services by means of added programs and service capability. CTC reports performance information and service updates to the LCB at each meeting. The Florida Commission for the Transportation Disadvantaged (CTD) created LCBs to enhance local participation in the planning and delivery of coordinated transportation services. This TDSP update, required by the CTD, contains a development, service, quality assurance, and cost/revenue allocation and rate structure justification components. The TDSP operates in accordance with legislative requirements of Rule 41-2, Florida Administrative Code (FAC), in conformance with the CTD's “Coordinated Transportation Contracting Instructions” dated June 1996 and incorporates TDSP criteria provided by the CTD. TABLE OF CONTENTS SECTION PAGE I. DEVELOPMENT PLAN ...................................................................................................... 1 A. INTRODUCTION TO THE SERVICE AREA .............................................................................. 1 1. Background of the TD Program ..................................................................................... 1 2. Designation Date/History ................................................................................................ 2 3. Organizational Chart ....................................................................................................... 4 4. Consistency Review of Other Plans ................................................................................ 5 a. Broward County Comprehensive Plan ......................................................................... 5 b. Strategic Regional Policy Plan for South Florida.......................................................... 5 c. Broward County Transit Development Plan ................................................................. 6 d. Commission for the Transportation Disadvantaged 5Yr/20Yr ....................................... 6 e. Broward Metropolitan Planning Organization Long-Range 2040 Transportation Plan ....................................................................... 6 f. Broward Metropolitan Planning Organization Transportation Improvement Program ......................................................................... 6 g. Broward Metropolitan Planning Organization Public Participation Plan ............................................................................................. 7 5. LCB Certification ............................................................................................................ 8 B. SERVICE AREA PROFILE AND DEMOGRAPHICS .................................................................. 9 1. Service Area Description ................................................................................................. 9 2. Demographics ............................................................................................................... 13 a. Land Use ................................................................................................................... 13 b. Population/Composition ............................................................................................. 14 c. Employment............................................................................................................... 15 C. SERVICE ANALYSIS ............................................................................................................... 16 1. Forecasts of TD Population ......................................................................................... 16 2. Needs Assessment ....................................................................................................... 17 3. Barriers to Coordination ................................................................................................ 17 D. GOALS, OBJECTIVES, AND STRATEGIES ............................................................................. 18 TABLE OF CONTENTS (Cont.) E. IMPLEMENTATION PLAN..................................................................................................... 18 F. TD PROJECTS IN THE TIP ..................................................................................................... 31 II. SERVICE PLAN ................................................................................................................. 32 A. OPERATIONS ELEMENT ....................................................................................................... 32 1. Types, Hours, and Days of Service .............................................................................. 32 2. Accessing Services ..................................................................................................... 36 3. Transportation Operators and ACT Coordination Contractors....................................... 43 4. Public Transportation Utilization ................................................................................... 43 5. Vehicle Inventory ......................................................................................................... 47 6. System Safety Program Plan ....................................................................................... 47 7. Intercounty Services .................................................................................................... 48 8. Natural Disaster/Emergency Preparedness.................................................................. 48 9. Marketing .................................................................................................................... 49 10. Acceptable Alternatives ............................................................................................... 49 III. QUALITY ASSURANCE .................................................................................................. 50 A. PARATRANSIT CONTRACTURAL SERVICE STANDARDS .................................................. 50 B. LOCAL GRIEVANCE PROCEDURES/PROCESS .................................................................... 51 C. EVALUATION PROCESSES ................................................................................................... 53 IV. COST/REVENUE ALLOCATION AND RATE STRUCTURE JUSTIFICATION ............................................................................................................... 57 LIST OF TABLES TABLE TITLE PAGE 1 BROWARD COUNTY PROFILE INFORMATION .........................................................9 2 BROWARD COUNTY DEMOGRAPHICS .................................................................. 13 3 AGE AND SEX .......................................................................................................... 14 4 INCOME .................................................................................................................... 14 5 EDUCATIONAL ATTAINMENT .................................................................................. 14 6 EMPLOYMENT STATUS........................................................................................... 15 7 VEHICLE AVAILABILITY ........................................................................................... 15 8 TRAVEL TIME TO WORK ......................................................................................... 15 9 MEANS OF TRANSPORTATION TO WORK ............................................................. 15 10 GENERAL TD POPULATION FORECAST ................................................................ 16 LIST OF MAPS MAP TITLE PAGE 1 Existing Transit Routes ................................................................................................ 10 2 Existing Paratransit
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