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2003 University of Wollongong Union Annual Report 2003 University of Wollongong

Recommended Citation University of Wollongong, "University of Wollongong Union Annual Report 2003" (2003). University of Wollongong Union Annual Reports. 35. http://ro.uow.edu.au/uowunionannrep/35

Research Online is the open access institutional repository for the University of Wollongong. For further information contact the UOW Library: [email protected] University of Wollongong Union Annual Report 2003

This journal article is available at Research Online: http://ro.uow.edu.au/uowunionannrep/35 annual report 03

Your UniBar! Award-winning design Coffee Shop Snack stop Entertainment venue Chill-out zone Mon to Sat. 1 annual report for the year ended 31 december 03 2 introduction 1 • organisational structure board of directors 3-4 major achievements 5-6 • awards • marketing research • OH & S developments adding value to the uow experience 6-14 CSD the centre for student development • employment experience program •directors’ green team report • dj comp • post office • certificate under section 41C(1C) of Introduction •director’s project challenge declaration • poetry comp • conferences & the public finance • training & development functions certificate under • acquisitive art award audit act statement We are an essential workshops section 41C(1C) of other events • shoalhaven campus of financial service to the •theunicrew public finance services • annual dinner performance University and •auditunicentre act student facilities & support • clubs & societies • statement of statementdevelopment of committeefinancial services 21-26 financial position add value to the performance • o week • the university of arizona • enquiries & ticket • statement of cash Wollongong statement‘blue chip’ program of financial • international week counter flows position experience. • visiting student • market days • tax help • notes to and statementdevelopment of academiccash • graduation • children’s services forming part of the flows events on campus • unimovies • marketing financial statements the vision of the UniCentre is to be notes to and forming recognised as the leading campus • dance • sponsorship • general office • supplementary part of the financial notes of financial service provider and an integral part • pop rock statements • voluntary service • finance statements of the University of Wollongong • hard rock award supplementary notes • human resources • independent audit •of local financial acoustic/lunchtime • unicentre award report statements • occupational health organisational structure entertainment publications 15 & safety the mission of •independent international audit members report • timeout • facilities the members the UniCentre is • jazz/swing • unicentre.uow.edu.au membership 27 to complement the • comedy • unicentre news • honorary life academic activities • friday chill • student diary members the board • student involvement • international cookbook • member statistics of the University by • garden party • uniclassifieds • unicentre staff award providing relevant the committees • unibar.uow.edu.au commercial services unicentre staff 28 products, services 16-21 • trivia • special thanks • finance/administrative and facilities to • pool comps • food services • long serving staff • children’s services members • unibar promotions - food services • student development meet the diverse advisory group • volunteers • unibar staff • shoalhaven campus social and cultural regular weekly • unibar financial statements needs of the • unishop + IT 29-46 entertainment University what’s on – 2004 - customer outcomes • directors’ report the general manager • what’s on email - other outcomes & • directors’ declaration population and to competitions developments develop a sense the organisation • campus band comp - financial outcomes of community. 3 annual report for the year ended 31 december 03 4 Dr Steve Gower Brian Ward Gareth Ward Nigel Pennington Neil Webster introduction 1 Board of Left to right page, BSc(Hons), PhD, MAIP Senior BBus, CPA, MBA, GAICD. Director since: August 2002 BA (Qld), M.Comm (Woll), FAIM, Neil has been employed at board of directors 3-4 Research Fellow Director since: August 2002 top to bottom: directors Elected in 2002, Gareth is a FAICD the UniCentre for three Director since: August 2001 David Rome major achievements Brian is currently employed very active participant in the Nigel has been the General years, starting with the David Rome Bryce Fraser 5-6 Steve is currently by the Port Kembla Port student community. He is Manager of the Wollongong UniBar in 2000. He has BSc(Hons), MSc, FAICD Steve Gower employed as a Senior Corporation as Chief President of the University UniCentre for ten years. worked in hospitality adding value to the Executive Chair Damien Considine Research Fellow within the Financial Officer and Liberal Club, Debating Prior to this position he held management for the uow experience 6-14 Vice Principal (Administration) Brian Ward School of Electrical, Corporate Secretary with Society, Economics Society, a similar position at James Novotel Brighton and UOW Jeff Thom publications 15 Computer & responsibility for finance Industrial Relations Society Cook University, Townsville. Novotel Northbeach, Director since: January 1998 Gareth Ward commercial services Telecommunications and administration, human and member of the UOW After graduating from the Holiday Inn Coogee and Prior to joining the Judith Starky 16-21 Engineering and is the resources, information Australian Union of Jewish University of Queensland as many local establishments University in 1996, David Nigel Pennington principal liaison person technology, treasury Students (AUJS), not to a mature-age student, Nigel for over 10 years, and spent facilities & support was General Manager, Brendan Lloyd between the University, the management, audit and mention a proud member worked in University two years as a Training and services 22-26 DAS Support Services, a Neil Webster CRC for IMST and insurance. Prior to joining and supporter of the UOW administration in both policy Development Officer for commercial business unit Alex Hadaya membership 27 Industry. He obtained both Port Kembla Port Wine Society and United and operational areas Canterbury Leagues Club. within the federal public his BSc (Hons) in physics Corporation Brian held a Nations Society and is now before working in campus For the past two years Neil unicentre staff 28 sector. He has also held and his PhD in electrical range of accounting a general Representative of service organisations. Life has fulfilled various roles positions with British financial statements engineering from the positions within a variety of the Student Representative before University included within UniShop + IT, Petroleum, the 29-46 University of Wollongong, private sector Council and the University work in both the hospitality culminating in his Department of Foreign and is currently the Chair of organisations. Brian is also of Wollongong Commerce and the professional fishing appointment in September Affairs, Commonwealth the Faculty of Informatics Treasurer of the Student Representative industry. Nigel completed a 2003 as an Academic Ombudsman, Department Research Committee. Commerce and Business Council. In the broader Masters Degree in Liaison Officer. Neil of National Development Some of his research Alumni Chapter of the community, Gareth is the Commerce at the University previously studied for a and Energy and Murdoch interests include robotics, University of Wollongong President of Shoalhaven of Wollongong in 1998 and Science/Law degree, when University. industrial automation and and Chair of the Illawarra Young Liberals and a new is a member of the he was elected as a high temperature Branch of CPA Australia. member of the Berry Apex Australian Institute of General Representative on Bryce Fraser superconductivity. Prior to Management, the the SRC and is currently Jeff Thom Club. Gareth ran for election RFD, ED, BA, FAIM, working for the University, as a Director of the Australian Campus Union studying Human Resource FAICD (dip), MACS Steve worked for BHP Jeff Thom is currently UniCentre in order to Managers’ Association, the Management part-time at Director since: January 1998 Research and the completing his final year of maximise UniCentre Institute of Company UOW. Neil has strong links A Fellow of both the Australian Museum. He a Bachelor of Commerce, benefits to all its student Directors, and the Sandon to the local community Australian Institute of currently also sits on the studying Business and staff members, and to Point Surf Lifesavers through his association with Management and the Board of Directors of the Information Systems and this end, Gareth is always Association. soccer and Surf Life Saving. Australian Institute of Wollongong Science Marketing, having keen and willing to chat with Neil is currently the Company Directors, Bryce Centre. previously graduated in as many students as Brendan Lloyd UniCentre staff is also a member of the 1997 with a Diploma of B.CompSc (Woll) representative on the Board Associate Professor possible about the services Australian Computer Computer Applications. Currently undertaking a of Directors. Damien Considine that the UniCentre provides. Society. He is currently a He has been employed in Master of Information consultant in business BA LLB (UNSW) LLM (Syd) various technology related Judith Starky Technology Management Alex Hadaya improvement through Served: January 1992 - August roles in the district including MHA BAS. Dip Teach MAICD at the University of Alex is currently undertaking mentoring of chief 1999 the Illawarra Institute of AICUD Wollongong, Brendan has a degree in Computer executives. Until October Reappointed: August 2002 Technology and the Director since: August 2002 enjoyed a diverse history of Science at the University of 2002, Bryce was CEO of Damien is currently University of Wollongong, Mrs Starky operates a activity at the University. Wollongong. He has been a the Australian Health Associate Dean in the and currently operates a hospitality business in Since enrolling in the delegate at the National Management Group, Faculty of Law at the private business systems Wollongong and has Bachelor of Computer Union of Students (NUS) which manages the health University. He also served consultancy. Jeff has previous senior Science in 1997, he has Education Conference and insurance needs of over on the (then) University spent extended periods in management and planning worked for UniCentre and the National Liaison 200,000 people. Bryce Union Board of Europe on working experience in health and UOW in a variety of Committee (NLC) for entered the private health Management from 1992 to vacations, living in both educational services. She hospitality, retail and IT International students. Alex fund industry in 1986 after 1999. Damien was a England and Germany. holds a Master of Health support roles (including manages a branch for a eight years in local solicitor in private practice While on the Board of Administration and has volunteer, casual and full- national corporation dealing government and a prior in Sydney before joining Directors, Jeff has served qualifications in nursing and time positions). Also the with software and physical career in the steel industry the University in 1989. He on several committees education. Mrs Starky is a founding President of the security. He has participated as a computer and has served as a member including Finance & Admin, member of the Australian UOW Medieval Society in the Illawarra Innovative management services of the Board of Clubs & Societies and Institute of Company (1997), a strong passion of Industry Network, the professional. In December Management of the Student Development. The Directors. She is also a Brendan’s continues to be Illawarra Small Business 2002, Bryce was admitted Illawarra Community Legal skills obtained from these Director of The Illawarra the improvement of the Association and with the as a Fellow of the Centre and served as positions complement his Connection and a member University of Wollongong UniCentre’s Centre for University. Chair of that Committee academic experience of the Council of The Experience for the benefit Student Development. Alex for some years. His while providing valuable Illawarra Grammar School. of the campus community. is also the founding teaching and research hands-on strategic She is Regional Chairperson member of the newly interests are based in management skills as well of Restaurant and Catering formed Latin American corporate law and as further development of New South Wales. Association. business regulation. practical business skills. Damien is an Honourary Life Member of the UniCentre. 5 annual report for the year ended 31 december 03 6 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46 • awards Major management team and all staff. The OH&S Developments Adding value consolidate their resumés. It is • marketing research UniBar redevelopment project won the Participation in the Workcover based on a mutual commitment Wollongong City Design Award in both from the student and employers, • OH & S developments achievements Premium Discount Scheme was a to the University the commercial building category and as projects can last for up to four A prime objective for the UniCentre in major focus for the OHS Committee for all buildings constructed in the of Wollongong months. 2003 was to increase evening and in 2003. Audit 1 of the program was Wollongong region during the last five weekend food and beverage completed in June 2003, experience Projects in 2003 included years. The judges were impressed with operations. Trading was extended in the representing a workers research into international trade CSD the centre for the diverse use of space and the UniBar until 9:00pm on weeknights for compensation insurance discount of and electronic commerce, IT student development relationship the building had with it’s CSD – The Centre food and the Saturday UniBar campaign $36,785. Audit 2 was successfully systems management, business surrounding environment. • employment was launched in October which saw achieved in November 2003, with no for Student administration and writing, experience program food services available on campus on A proud achievement for the non-conformances highlighted. Development industrial design, environmental • green team Saturdays from 3:00pm until 8:00pm. Conference and Functions unit in The UniCentre Occupational Health monitoring and production November was winning the Illawarra It was a ‘Year of Establishment’ for coordination for Centre for • project challenge This service complemented UniShop + and Safety Information Management IT and Sal Paradise weekend trading. Business Award for 2003 in Restaurant the Centre for Student Development Canadian/Australian Studies • training & development System was another highlight in Food Services also reviewed menu Catering and Conferencing. Kids’ Uni (CSD). There is evidence of a publications. The program is workshops 2003. With a 74% attendance rate, diversity and introduced a wider range South received the highest level the OHS Committee instigated many student development culture particularly popular with • unicrew of meal options by introducing take- accreditation under the Commonwealth initiatives, including: emerging across the campus and International students who enjoy Accreditation Program and the Centre this can be attributed to a series of the opportunity to build on their • unicentre student away and evening delivery services. • A review of the Occupational for Student Development was awarded good programs and events, academic studies and to also development Renovations and refurbishments were Health and Safety policy the Winner of the "Innovation" Category processes and collaborations. The enhance their English language committee undertaken in UniShop + IT, the at the 2003 Illawarra Business Awards. • Increased employee culmination of all this work was and communication skills. A small visiting student Conferences and Functions Centre as • representatives on the Committee winning the award for ‘Best number of students secured well as the development of the development academic Marketing Research • Development of an internal audit employment at the conclusion of Corporate Services offices. The Innovation’ at the 2003 Illawarra • the university of arizona UniCentre conducted more than 450 system the project. organisation instituted risk management Business Awards. A range of ‘blue chip’ program one-to-one interviews as part of the • Coordination of biannual programs and implemented the OHS programs such as the Employment Customer Service Index study and Workplace Hazard Inspections Experience Program, Green Team Workcover Premium Discount Scheme. conducted 15 food- and service-related Did you know? IT networks were enhanced and the • Supported training in Risk and Training and Development focus groups involving almost 150 • 50 students registered for potential for a fully operational member Assessment and Hazard Workshops are integral to overall participants. The Online Food Services Employment Experience database has been achieved. Another Identification across UniCentre CSD program development, along Survey was lauched in October 2003, Program (EEP) projects with advance in UniCentre service delivery in • Development of Occupational with a diverse entertainment and which achieved a valid response rate of 40% being engaged in 2003 was the development of a wide Health and Safety responsibility activity schedule that incorporates 1,691. Other customer research business projects. 75% of variety of CSD (Centre for Student matrix Clubs and Societies, entertainment, initiatives included the Diary Satisfaction business project participants Development) programs with significant competitions, committees etc. Survey, UniShop + IT Mystery Shopper • Development of monthly OHS were international students. growth occurring in the Community communication agendas to be Program, Take-Away Food Price Employment Experience • In 2003 the Green Team Service category that involves a reviewed at workplace level Comparison Study and general Program completed 35 days of project student’s commitment of more than feedback submitted via the Tell Us What Other initiatives are addressed under The Employment Experience work with up to 10 students 300 hours. You Think surveys located in all food the Human Resources report on Program (EEP) is coordinated by the working on each project. This Awards outlets. As a result of much of this page 25. Centre for Student Development equates to nearly 300 hours UniCentre had a positive year as research activity, a major Food on (CSD) and provides final year of community service over numerous awards acknowledged the Campus Report will be completed by undergraduates an opportunity to the two sessions. excellent work being done by the the end of February 2004 to support gain practical work skills, establish • Approximately 300 strategic developments in Food business contacts, explore participants attended CSD Services. employment possibilities and training workshops in 2003. 7 annual report for the year ended 31 december 03 8 introduction 1 board of directors 3-4 “The meal was major achievements sensational! We 5-6 adding value to the caught six fish, uow experience 6-14 wrapped them in publications 15 paper bark and commercial services 16-21 cooked them facilities & support under hot coals services 22-26 membership 27 and sand.” unicentre staff 28 Rich (Outback Challenge) financial statements 29-46

“Steve was our 2nd student Green Team introduced weed species – the UniCrew In its founding year, the committee Visiting Student from EEP, and like the 1st we Another CSD project, the Community Noogoora Burr; recorded the spread 36 students participated in UniCrew developed its own Terms of Development Academic – of cane toads; explored Katherine Reference, explored the viability of a offered him employment Service-oriented Green Team, was teams in 2003 undertaking tasks as Bob Schneeweiss because of his initiative and Gorge; visited Kakadu National Park paved entertainment area on the one of the most popular programs in diverse as photography, marketing Director of Student skill.” DANIEL ROWAN – 2003. Participants engaged in local including the sacred Aboriginal art site research, desktop publishing, web Duckpond Lawn, and considered Activities/Leadership INTERNETRIX environmental projects that created a of Ubirr, the Warradjan Aboriginal development and design and communication, branding and Cultural Centre, Gunlom, Jim Jim Falls Department, University “Participating in Green Team social and meaningful forum that Orientation activities. Students gain relationship-building strategies, and the Mary River. of Central Connecticut was a great experience. fostered friendship, fun, education, practical skills to support their particularly with UOW faculties. teamwork and self-awareness. The feedback from students was ongoing studies and interests as well Bob Schneeweiss undertook a Being an international The University of Arizona student I would say that this Conservation Volunteers Australia incredibly positive and during mid- as meeting and interacting with other study tour during the month of session break 2004, a small team will ‘Blue Chip’ Program was a great way to make facilitates the program for a fee, people from diverse life experiences. May at the UniCentre. His embark on an International Challenge Based on early research conducted new friends who share a providing the staff, resources and This program will be facilitated by involvement in Student in South America. into Student Development, Tony similar concern for the expertise. Students cleared a total Geoff Chard, Activities Assistant, in Development spans more than 2 Elshof, CSD Coordinator, established 25 years and during his stay in environment.” STEVE area of 600m of weeds in Training & Development 2004, providing a more structured preparation for natural regeneration coordination strategy from a one- a professional rapport with Terry Wollongong he was awarded the “Green Team was a fantastic Workshops and planting of native species during a stop-shop student liaison office. Thompson, Director of the Arizona industry’s highest award in the experience! I participated on These workshops are designed to fill a weekend project at Jervis Bay and Blue Chip leadership program, at the US, the Porter Butts-Edgar A day trips and a weekend learning gap between academic study UniCentre Student removed 210kg of rubbish from the University of Arizona. With the Whiting Award for a career of project, seeing amazing and skills application. Employees seek Development Committee beach. Projects have included bush grateful support of the UOW outstanding achievement. At the wilderness areas not graduates with strong skills in regeneration, noxious weed The Centre for Student Development Internationalisation Committee and UniCentre Bob conducted a normally accessible to the leadership, teamwork, problem eradication, track building and wildlife Committee has been established to UniCentre, a study tour was ‘listening tour’ of students and general public.” ROCHELLE solving, and communication etc. monitoring in locations such as provide proactive support for the achieved during Spring Session staff, attended a number of During Autumn Session, eighteen “It is an ongoing battle to Bundeena, Tom Thumb Lagoon, integration, coordination and Recess. This has resulted in an committee meetings including workshops, focussing on professional restore the environment Kangaroo Valley and Minnamurra facilitation of student development informal agreement to share the Student Development development were conducted and the National Parks and Reserve. across campus. The committee is resources including structural, Committee, and meetings of including Public Speaking, Conflict Wildlife Service does not comprised of CSD staff, the facilitation and management UniCentre Senior Management, underestimate the Project Challenge Resolution, Leadership, and UniCentre General Manager, three the Board and ERCUMA (Eastern Committee Management. The focus in processes and an increased contribution made this year During mid-session break, a group of UniCentre Board representatives of Region Campus Union Spring Session was on personal knowledge by CSD of the theory and by Wollongong University’s 10 students launched the first Project which two are students, the Managers’ Association). He was development and workshops included practice of US-based programming. Green Team.” MARTIN Challenge in the Northern Territory. President of the Wollongong also active in sharing his topics such as ‘Achieving Authentic The more significant outcome is the FORTESCUE (NATIONAL The ideological foundation for the University Postgraduates Association knowledge and expertise via a challenge is “learning by doing” in Success’, ‘Putting Balance into Living’, planned development of the Black PARKS & WILDLIFE SERVICE) (WUPA), the President of the Student range of presentations and order to develop participants’ skills in ‘Building YOU Pty Ltd’ and ‘The Future Opal Student Development and The challenge is really Representative Counsel (SRC), the workshops to UOW faculty staff leadership, teamwork, problem- is Now – Don’t Wait For It’. Leadership Program based on the about exploration, and while President of the Golden Key Society, and students including ‘Applying solving, communication, initiative, and CSD would like to thank the facilitators US model – which may include everyone takes the same a Rotoract Clubs representative, and Student Development Theory’, life skills. As a result, they learn about of these workshops, which included student exchange and postgraduate adventure, the journey is an International Students officer. ‘Effective People Skills’ and themselves and the environment University academics, UniCentre staff interns. CSD plans to launch the different for each person: Membership of this committee will ‘Motivating Volunteers’ to name a whilst experiencing indigenous and external trainers. Refinements to program in 2005 and will develop “Being out here you feel expand in 2004 to include a Halls’ of few. culture, adventure, plus extraordinary these workshops will see improved strategies to generate financial really isolated. You have no Residence representative, a URAC locations and situations. attendance in 2004. support for the program and idea what’s going on in the representative, an Aboriginal Participants paddled 120km over eight subsequent marketing and outside world, and I don’t Education Centre representative, a days down the crocodile-filled promotion. Such initiatives endorse really care.” NICOLE Katherine River; helped eradicate and Queer Space representative and a the CSD mission to ‘Prepare Great plot major infestations of an Disabilities representative. Graduates’. 9 annual report for the year ended 31 december 03 10 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46 events on campus Events on Campus Acoustic/Lunchtime Gymnastics Club Performances, Simon Nutt and Andrew Elliot in the Pool Comps • dance entertainment Over the Fence Comedy Film Comedy Room (never did find out UniCentre ran a pool comp each • pop rock Students were treated to another year Lunchtimes saw a wide variety of Festival, Dance Club Performances, who stole the snake!), SRC Safe Tuesday at 4:30pm after trivia. Free • hard rock of top-notch on-campus musical and comedy acts perform for NAIDOC Week Launch, SRC AGM Sex Fairies, the ever-popular Mind drinks were the name of the game entertainment in 2003. A variety of • local acoustic/ free on the DuckPond Lawn, and debates, Ski Club Fundraisers, Body & Soul Tent on the VCs Lawn and it proved to be so successful, events were held in and around the lunchtime entertainment McKinnon lawn and UniBar stage. Creative Arts Variety Nights, WUPA and an Olympic Obstacle Course that the SRC also ran a comp on UniBar, University Hall, Duck Pond and Karaoke Nights, Rocky Horror • international Popular local acts who performed at on the DuckPond Lawn. This event Friday afternoons. Thanks to Seth McKinnon Lawns. Showcasing the lunchtimes in 2003 include: Genevieve Picture Show, Law Revue NAIDIOC just keeps getting bigger and who ran the comp weekly – it will • jazz/swing best of live Australian music continues Maynard, Women in Docs, The Week launch, Dance Club Rockstar bigger and a big thanks to all who continue in 2004. • comedy to be one of the UniBar’s strengths and Anyones, Magic Lunchbox, Dean Party, ECU guest speakers (God in help out in getting the GP off the • friday chill below is an overview of the diversity of Manning, Next of Kin, Cindy Frost, the Pub), lunchtime Theatresports ground. UniBar Promotions • student involvement live bands that played on campus Laura Imbruglia, Dirty Lucy, Yanto and Interhalls debates. Students and staff were given the during the year. unibar.uow.edu.au chance to win a variety of prizes • garden party Shortis, Lior, Mick Mulhearn, Carus, Garden Party The UniBar website was Dance Next of Kin, Dominique Maynard, through various promotions • unibar.uow.edu.au relaunched in 2003. The ever- coordinated by the Entertainment Gerling, The Baggsmen, Sharif Galal, Gorgeous, Matt Tonks, Lucy Thorne, I am writing to say thank you • trivia popular photo gallery continued to Department in the UniBar. The Zephyr Timbre, Resin Dogs, Declan The Lucksmiths, Fruit, Butterfly 9. very much for having us at • pool comps gather hits and all competition UniBar/Tooheys T-Shirt Promo Lee, Tim McGee, Koolism, Entropic, your uni “Garden Party” International details were posted in a timely proved to be a huge success, with • unibar promotions Wicked Beat Sound System, Katalyst, Bajaly Suso, The Hottentots, Harper, recently – it was a fabulous fashion. A ‘Coming Up’ section was 800 of the student-designed T- • unibar staff PreShrunk, National Pornographic, Peter Schaffer, The Ticklers. evening – and professionally added so that students and staff shirts being given away. regular weekly Citizen Dog, Kid Confucius, Hi Fi Mike, run. Congratulations on a could plan their social calendar in Oktoberfest was renamed Rugby entertainment The Bird, 2 Dogs, Good Buddha, Jazz/Swing great outcome! The audience advance! fest in 2003 to coincide with the what’s on – 2004 Modern Jazz Band, Conservatorium Docta Hepcat, Deepchild, Meem. response was fabulous and Rugby World Cup. Many games Jazz Quintet, Shannon Brown Quartet, Trivia • what’s on email Pop Rock were displayed on the big screen Louisville Sluggers. the whole place obviously Tuesday Trivia is held in the UniBar competitions Machine Gun Fellatio, Waikiki, and students had the chance to enjoyed it – I remember I at 12:30pm and 3:30pm each • campus band comp BlueBottle Kiss, RedSun Band, Dave Comedy win Bundy gear, eskys and a Rugby could hear the audience Tuesday in session. The McCormack, Field Day, The Ciel, James Smith, Raw Comedy with Jersey. The ‘Rugbyfest’ Wallabies • dj comp chanting “nothing quite like introduction of this new format Superjesus, Peregrine, Magic Dirt, Charlie Pickering, Andrew Elliot, Dave ‘limited edition’ mug also became a • poetry comp this” over the sound of my proved to be popular with students Gersey, The Beautiful Girls, Something Callan, Newt Berton, Alain’s Comedy high demand merchandise item • acquisitive art award with regular attendances at each For Kate, Alex Lloyd, Little Birdy, Hypno Show, Chris Wainhouse. stage monitors and amps! amongst staff and students. 2004 other events session. Students had the chance Gelbison, Paul Greene. It was fab. will see the expansion of UniBar Friday Chill to win a whole range of prizes, • annual dinner merchandise, with a variety of shirts Hard Rock Friday afternoons continued to be the Thanks again for having us – including UniBar merchandise, drink • clubs & societies being sold at UniShop + IT. 28 Days, Bodyjar, Cog, NeverReady, time for staff and students to ‘chill out’ we’d love to be involved again vouchers and free concert tickets. • o week Run 4 Cover, After the Fall, For at the UniBar and relax with friends and in the future. Six students were lucky (or smart) UniBar Staff colleagues. Some of the acts patrons • international week Amusement Only. Quentin for genshen enough to take away the Skins A sad time when Dave Rosta left • market days listened to whilst ‘chilling out’ included: question (Skins: a cash prize that the UniBar in April, but a big thanks Local (students/staff) The Tooheys Extra Dry Garden Party • graduation Mick Mulhearn (from Nortel), jackpots each week). Keep an eye to Dean Nealon who stepped into Ludo, The Erics, Red Star Studios, 2003 was a jam-packed evening of Conservatorium Jazz Quintet and the out for Tuesday Trivia sessions in his massive shoes and proved to • unimovies Captain Cork, Matt Lyons, Blind. entertainment, which included Modern Jazz Band. 2004. Thanks to UOW students be a great asset for the UniBar. To • sponsorship Countersunk, Traces of Nut, Afterglow, Waikiki, Genshen, Gersey and Dave and Eric who ran the show Sharon, Wayne and all the UniBar • voluntary service Liam Farlow, Lachlan Holland, Doubled, Student Involvement Doubled in the UniBar, Dj Goodfoot, each week. staff, thanks – couldn’t do it without award Nitro DJ’s, MeJane, Mick Mulhearn. Students are actively encouraged to Liam Farlow, Tim McGee & Delcan utilise the UniBar for non-traditional bar you! • unicentre award Lee in University Hall, Chris Tate, events and these activities include 11 annual report for the year ended 31 december 03 12 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46 Regular weekly What’s happened What’s On Email List Competitions 1st Callum Pirie Blues & Roots Photography Runner-up This is the fastest and most $200+ $50 UniShop + IT Voucher Amber Irwin Intrusion entertainment in 2004 efficient means of knowing what Campus Band Comp 2nd Jessica Alper Fearscape Yang Sheng-An Winner happens each week on campus. A grand total of 43 bands entered in Bodie O’Dell Circular Quay (in session) SO FAR... $150+ $50 UniShop + IT Voucher The Email List grew to the Campus Band Comp in 2003. 3rd Callum Pirie Something New TUESDAY 17+ Night with Erratic + approximately 7,500 subscribers After five Wednesday night heats, $100+ $50 UniShop + IT Voucher Other Events Tuesday Trivia is held in National Pornographic in 2003. Afterglow, a hauntingly lyrical outfit the UniBar at 12:30pm George + Little Birdy To subscribe to the list visit: went on to represent Wollongong in Acquisitive Art Award Annual dinner the Regional Final held here at the The 14th Annual Acquisitive Art The UniCentre Annual Dinner and 3:30pm. Cash and Laura Imbruglia http://unibar.uow.edu.au/whats-on UniBar, where they came second. Award was presented on Thursday was held on September 12. A prizes, including concert (lunchtime) tickets are up for grabs! The boys then moved on to the State 4 September in the Blue Tac Gallery. bright garden of balloons Garden Party with Resin Final at the Bar on the Hill at The winner in each category was featuring flowers, bumblebees Pool Comp 4:30pm Dogs + all the usual capers Blues And Roots Newcastle Uni, where they put on a awarded $500 and the runner up and dragonflies adorned the in the UniBar spirited live performance, narrowly ceiling in the University Hall Paul Greene by Callum Pirie received a $75 UniShop + IT Voucher. evoking “A Spring Thing” theme. missing out on a spot in the National A new category introduced in 2003, WEDNESDAY Raw Comedy Byron Bay you’re impossibly More than 350 guests (including Final. Many of the talented bands in the Yang Sheng-An Memorial Art Live music at 12:30pm good-looking and It’s not just the 2003 Campus Band Comp went UniCentre business partners) Spiderbait Prize was created to honour the on the Duckpown Lawn your beaches and trinket shops on to perform at the UniBar either as were entertained by Chalkie the memory of UOW student and Other acts rumoured to be and rotating postcard stands – support acts or lunchtime Magician and Columbo the UniMovies at 7:30pm outstanding artist, Yang Sheng-An, performing in your UniBar in it’s everywhere Ambushing you entertainment. Clown who performed magic in the University Hall who drowned while surfing at East 2004 include: The Butterfly Effect, at every corner – and juggling tricks and Triple J DJ Comp Corrimal beach in December 2002. presenter, Adam Spencer Bluebottle Kiss, The Beautiful Girls, With every smile that goes with THURSDAY Sunk Loto, Endorphin & Jet! In The DJ Comp was held at your The $500 prize has been granted provided a highly entertaining every flat white and every fit UniBar on Thursday 31 July. With six Live music at UniBar from addition to the usual entertainment from the University’s Office of after dinner speech. Along with young thing that power walks entrants in the comp, the winner was 8:00pm. See the best in events we are introducing a Development and Public Affairs and fabulous food and wine, Lucky along Lachlan Holland with the runner up live Australian music theatresports night as well as a the Wollongong University Door prizes, quizzes and a filled- Lawson street footpath every being DJ Stama. At the end of the Happy Hour at UniBar monthly Salsa Night (with lessons Postgraduate Association, for the to-capacity dance floor, the night morning. Even the dogs that night guest judge, DJ Sharif, 8:30pm - 9:30pm and dancing) on Saturdays. most exceptional painting in oils, was an extraordinary success. stroll with impeccably groomed presenter of Triple Js Groove Train, Also, keep an eye out for talent acrylics, or watercolour that explores Owners are glamorous – wet, mixed up a bag of tasty tunes, Clubs and societies FRIDAY quests as well as regular raffles the theme of Spirituality and Nature. pink tongues lapping at glary sea crossing global boundaries with new In 2003, there were 44 Happy Hour at UniBar and one-off sporting event funky genres. 2D Winner air like a photo shoot flash registered clubs, with 2,731 5:00pm - 6:00pm functions. Maria Esther Peria B Adandoned members. $34,051 in funding And hats off to the Taco Stand Poetry Competition Catch up with friends Tickets for paid events are Chair was distributed to the clubs girls – Which I’m yet to encounter This year 51 entries were submitted available at the UniCentre Ticket 2D Runner-up throughout the year for events, and unwind at your – but my buddy Steve for the 8th Annual Poetry UniBar each Friday and Enquiries Counter. Carolina Carnica Eljaiek Chiva activities, conferences, student Was astounded; rapturous over Competition. afternoon. (Major event tickets are also 3D Winner development and capital eggs Hollandaise – “The last Readings were held on Wednesday expenditure. During Orientation available from Redback Music). Ryan Hanrahan Roadkill 1 Check out place I expected to find three 3 September in the UniBar. The Week, 43 clubs conducted For updated information go to http://unibar.uow.edu.au beautiful girls was ordering a fish winners and their prizes are as 3D Runner-up recruitment stalls on the http://unibar.uow.edu.au for updates on Friday Chill burrito”. Naturally. follows: Sarah Pearman Heuristics Duckpond Lawn and throughout UniBar Free Shuttle Bus departs entertainment and special The rest is juice bars, oldies in Photography Winner the year, at least 24 clubs utilised UniBar from 11:30pm each promotions or subscribe deck chairs and the blues. Scott East Cyborg Narcissism is the facilities available on the new to What’s On. Thursday evening during session. fucking with your eyes Clubs website: http://clubs.uow.edu.au 13 annual report for the year ended 31 december 03 14 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46

Steamed yellow Some of the club events for 2003 • Medieval Society competed at the Functions Chef Christiaan Sponsorship Kay gives support, sticky rice included: ‘College War’ Cundasamy on the Duckpond Once again, Allen’s Confectionery encouragement and a personal Lawn, featuring a delicious Asian INGREDIENTS A kilo of sticky • ECU organised the Duckpond • Rotaract hosted the ‘Terry Fox Fun sponsored the UniCrew program caring touch to thousands of rice/ A pack of coconut/ 600g Dash during Orientation Week Run’ on campus to raise money and Morrocan dish followed by a providing funds to produce T Shirts students and staff each year dessert that students could sample beans/ sugar/ salt/ oil • Medieval combat display during • Law Revue held in the UniBar and a full year’s supply of and she defines what service is • International Trivia in the UniBar confectionery for promotional all about. METHOD Firstly, put sticky rice Orientation Week • Falun Dafa display on the Duckpond into the water for about 7-8 • Rotaract organised ‘Shave for a Lawn • Publication of an International purposes. Allen’s also sponsored the Salama Salem was Recipe Book featuring 30 different 2003 UniCentre Annual Dinner. acknowledged at the UniCentre hours. Then cook beans with Cure’ fundraising event in the UniBar • Plus more than 12 clubs held end recipes from around the world, Annual Dinner for her voluntary water for about 30 minutes. • Meditation workshops of year formal dinners, the Wine Voluntary service award After the beans are ready, submitted by students contributions to both the • Medieval Dinner on campus Society held six long lunches, more In 2003 the Voluntary Service Award pound them into smaller • Drumming, henna tattooing and University and the UniCentre. than 10 clubs held BBQs and five went to two recipients. Geoff Chard pieces. Empty the water from • Prayer breakfast (ECU) Bangladeshi dance workshops Salama has been involved in clubs hosted Dance parties. won a Voluntary Service Award for the sticky rice and mix small • Commencement Camp for new student and faculty committees, • International Night, featuring his extensive contribution to campus pieces of bean with sticky rice. students (ECU) O Week the Student Representative eight different groups performing life and tireless voluntary work as a Next, pour in two spoons of oil • The Guild hosted a GongCon role- In 2003 the UniCentre trained 14 Council, UniCrew, and was a music and dance including Latin, student. This included his and a spoon of salt. Then put playing convention at the University Orientation Team Leaders to assist proactive member of the Belly, and Punjabi. involvement as a UniCrew member them into the autoclave and new students with campus tours and UniCentre Board of Directors. • Golden Key organised a Careers and his work with various Clubs and cook for about an hour. Take guide students through the Market days Her input and leadership has Fair Societies, as well as the Student out and spread sticky rice and enrolment process. ‘Are You Uni There were nine Market Days held been an example to many • Vietnamese Students competed in Development Committee. mix them. After that, steam this year (approximately once a students. friendly sporting matches with Ready?’ workshops, including a the rice a second time for safety hypothetical (held in the month in session) on Thursdays. Geoff’s professionalism, UNSW UniCentre award around 30 minutes. UniBar) with representatives from the commitment, energy and focus in • Chinese students/staff sporting Graduation In 2003, the UniCentre Equity Finally the steamed yellow local police and University security organising the Head Shave for a competitions 15,800 guests hosted during Autumn and Merit Scholarship fund of sticky rice is complete. staff, was popular with new students. Cure for Cancer Research and Spring Graduation Ceremonies $1,500 was awarded to a single COOKING TIME 2 times, first 1 • Lotus society presented workshops ‘u@uow’ was a new concept, which fundraising event, the Terry Fox Fun recipient, Michelle Healey. The hr and then 30 minutes. on Shiatsu and Yoga for all students will be expanded in 2004, to a full ‘Ask UniMovies Run Fundraiser, Cancer Council scholarship fund can be shared • Spiritual Fair hosted by Lotus Society me!’ week (to be held during week 3 Screened every Wednesday and Daffodil Day, face painting at NUMBER OF SERVES 20 among numerous recipients and • Drumming workshop of session) and a student mentor some Fridays in session in the Parameadows Special School and TIPS Can eat with Chicken other similar events makes him a is awarded to outstanding • Karaoke Night held at Bega Centre program is being developed in 2004 University Hall from 7:30pm. SIGNIFICANCE OF DISH The stalwart volunteer and a valued students who are coming into • United Nations Society represented to extend the role of the Orientation Visit http://unicentre.uow.edu.au to dish presents the wealthy member of the campus community. their first year of University and Team. This will involve growing the O view the screening program and agriculture of the countryside at the Pacific Model UN Conference have demonstrated financial Week Team to 20 participants who tickets are available from the Ticket & Kay Kent, another very worthy in Vietnam and is often • Law Students represented at the need. All candidates have will connect with new students and Enquiries Counter. recipient of the Voluntary Service displayed at the traditional National ALSA conference mooting achieved a UAI score of 90+. develop supportive relationships. Award in 2003 was recognised for party of Vietnamese people and interviewing competitions her tireless work on behalf of the especially in Lunar New Year. • ECU hosted ‘God in the Pub’ in the International week University and her services to the The telloe of bean combined UniBar The entire University participated in greater community including her with the rice and coconut • Falun Dafa presented ‘Three International Week events around the contribution and involvement as a brings the special smell and Women’ movie campus and two commerce Graduation volunteer, and as a good taste. • Indian students presented Indian students, Marc Landrigan and Sarah mentor for students with the Student From the International movie screening in UniHall Pratt, contributed to the organisation Health Alliances for Rural Populations Cookbook. Submitted by Van of events that included: Club. In these and many other ways Thi Hong Tran • Rotaract raised money for Cancer Council Daffodil Day • Cooking demonstration by 15 annual report for the year ended 31 december 0203 16 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46 • timeout Publications Student Diary Commercial diverse and expanding service will sales and with the attempt to • unibar.uow.edu.au A voucher system was trialled to operate into the future. extend trading hours, a tough • unicentre news TimeOut monitor distribution, which included services UniCentre is proud of the quality, budget target of $2.25m in sales variety and price it offers on campus and a net trading surplus of • student diary TimeOut is the weekly entertainment WUC and satellite campuses. The Food Services newsletter distributed to over 3,000 focus in 2004 will be to attract students which has been supported by $140k will be a challenge! UniCentre is proud of the quality, • international cookbook students and staff of the university. It is to the Diary via the inclusion of the tenants, in particular Asian Bamboo. variety and price it offers on campus The first initiative will be opening • uniclassifieds also displayed on campus and Halls of UOW Student Guide, featuring critical which has been supported by A new OHS management system UniBar at 10:00am in session and Residence noticeboards and in some academic information; a popular tenants, in particular Asian Bamboo. was introduced in 2003, which new specialist suppliers are local businesses and at competition attached to subscription to As part of ACUMA, a national provided a hazard identification being sought to provide more http:// unicentre.uow.edu.au. the What’s On Email List; and University Union buying group, process that has further improved variety and choice in products. It Advertising revenue for the year redeemable vouchers. Advertising • food services UniCentre is able to pass on the operations and food handling in all is anticipated that a more totalled $2,514. Thanks to Sami Sarraf revenue achieved its target with the kitchens. Further training and support extensive range of pick and run food services advantages of volume buying in and Erin Kelly for volunteering to assist assistance of a UniCrew volunteer will be achieved in 2004 to ensure pre-packed sandwiches, rolls advisory group national products such as drinks, with weekly layout and design. sales team who did an excellent job. juices, milks etc to its customers. that UniCentre products are of the and wraps will be available in • unibar unicentre.uow.edu.au International Cookbook Local suppliers account for 60% of highest quality. UniBar, Fuel Silo and Keira Buffet. An ongoing innovation program in UniCentre Food Service • unishop + IT The website was relaunched on Friday Featuring 30 different recipes from supply needs for fresh produce such operations were essentially static 28 February and was a major around the world, submitted by as fruit, vegetables, meat, chicken, food outlets saw the service counter customer outcomes in sales or customers in 2003. developmental focus for the Marketing students, it was launched during seafood and pasta. All suppliers are in Sal Paradise modified to other outcomes & This appears to reflect national Unit throughout the year. Web usage International Week and has become an HACCP accredited and support our accommodate the popular, separate developments trends of reduced intensity of statistics indicate strong growth from annual publication. strong Food Safety programs. take-away service point and the financial outcomes general use, with an average of introduction of the quality Wild Bean campus usage. Nonetheless, UniClassifieds Diversity of food on campus was 195,556 unique hits for the year that coffee brand with two new espresso Food Services achieved a very • post office achieved by both UniCentre outlets also includes the hits accumulated by The new look UniClassifieds were and by tenants. machines. Staff have received credible trading result of $59,475 launched in May backed up by an ongoing training to ensure or a net return of 4% on $2.2m • conferences & 237 UniCentre staff accessing the Food Re -Thought provided fine administrative database and weekly customers receive a consistently sales just short of budget as a functions CONCEPT payroll system. The new- dining, Café Picasso provided healthy updates. This service was transferred good coffee! A number of new result of excellent cost controls. look website created a more competition with speciality espresso • shoalhaven campus from UniAdvice and has created an products were also introduced customer-oriented interface and in coffees, the Juice Box offered a Good work by all staff and their services extra means of attracting visitors to the including gourmet rolls and 2004 will be transferred to the recently healthy range of fresh juices and supervisors. Over 750,000 UniCentre website and provides a sandwiches, low fat and smaller purchased webserver housed and Asian Bamboo along with Oriental customer transactions or sales more user-friendly and efficient portioned cakes and salads. Daily maintained by ITS. This will provide Express provided authentic Chinese, occurred through the year interface. Over the eight-month period, specials were promoted to the improved stability, capacity and user Thai, Japanese and South East Asian in all UniCentre run food outlets. the average monthly postings totalled satisfaction of customers of Keira satisfaction. cuisines as well as successfully (An average of $2.90 per 20 and an intensive promotional Buffet who with Fuel Silo, introduced transaction!) Keira Buffet, UniBar UniCentre News launching an innovative Halal menu. campaign in 2004 will increase a range of Halal products. Engine Food, Fuel Silo and Sal Paradise Asian Bamboo also extended its UniCentre News profiles UniCentre awareness of this service. presented new burger options and all traded with credible surpluses hours of operation to 7:00pm each initiatives and developments in greater To view UniClassifieds listing visit: the UniBar provided an improved with only Engine in the Food detail for the campus community and evening in session, which included http://unicentre.uow.edu/classifieds range of hot vegetarian meals. Court operating with a deficit due three issues were published in 2003. the hot Halal menu and its innovative The focus in 2004 will be the to low turnover. Keira Buffet at Its circulation is identical to TimeOut Food2U Online Meal Delivery Service. provision of flexible, value for money, the western end of campus and can also be accessed online in pdf UniCentre entered into a long-term healthy meal options on campus. contributes the highest level of format. Undergraduate lease arrangement with Asian Product diversity will achieve an total food sales at 34%, trading Communications students were also Bamboo in late 2003 to ensure this increase in customer numbers and commissioned to submit content. 17 annual report for the year ended 31 december 03 18 all year as does Sal Paradise and The trading surplus was $103,942 for introduction 1 non-alcoholic beverages including Professor Michael Zanko, Dr Paul UniBar Food. Cost of goods and the year in food and liquor, however, quality Wild Bean Coffee and food Sharrad, Kerrie O’Connor and Lori board of directors 3-4 labour costs were all on target for although food and liquor trading fell products. The UniBar menu now Lebow. major achievements 2003 with overheads, particularly short of budget target surplus, the also includes potato jackets, The release of the 5th Harry Potter repairs and maintenance of equipment 5-6 costs of goods sold is excellent and it vegetarian quiche, rice dishes, book “Order of the Phoenix” was and kitchens, being the main cost adding value to the was the labour costs growth due to pizzas, wraps and sandwiches, marked by a special event concern. uow experience 6-14 extended trading hours maintained yoghurts and salads. Coffee sales organised by Jane and staff, with publications 15 The financial return for Food Services over the 12-month period that affected have grown to over 200 cups per over 200 parents and children is supplemented by significant returns the surplus total. UniBar remained commercial services day and the soft drink and water attending a themed breakfast with from rental from food tenancies of 16-21 open until 9:00pm Monday to Friday in sales particularly the 600ml bottle fancy dress, trivia quiz and prizes. $68,241 and from an extensive range session and until 7:00pm in Recess has been a feature of 2003 selling UniShop + IT donated thousands of facilities & support of vending services in snack, drink and periods to meet customer demand. over 1200 units per day. The Pizza dollars of markdown stock to the services 22-26 coffee contributing another $102,374 Other factors that negated the Fresh Cart, which operates during University Library and the Alumni membership 27 in commission. Therefore, a total net projected return of 15% on sales entertainment evenings sells up to Book Shop. Other sponsorship unicentre staff 28 contribution from Food Services of included the decision to maintain a 100 pizzas per night and has been $230,190 was achieved for the year. initiatives included the provision of financial statements schooner of beer at $3.00 despite a popular innovation that will 450 show bags for the UOW Maree Weekes, Karen Zaini, Martin 29-46 supply cost increases and maintaining continue in 2004. Children’s Christmas Party and Carling, Sharon Twyford and Peter the perceived good value of UniBar UniBar Supervisors Wayne Brown, financial sponsorship of a team in Did you know? Stapleton as well as Jason Gallacher replacing up to 2000 hard copies food such as the Chip Roll at $2.60. Sharon Twyford and Dean Nealon the Shepherd Centre Carlenium, • Largest beverage and Cheryl Brooks, since departed, and generating an immediate and Opening the UniBar on Saturdays from operated UniBar with great which raised $5,000 for children contributed to a dynamic year in Food overwhelming response. consumption in 2003 3:00pm to 8:00pm was a major dedication and skill over the year. In Services. with hearing impairment. was cups of coffee with innovation in 2003. This trading 2004 all staff will be focussed on The whole front-of-store area was over 118,000 sold. 2003 saw an ever expanding range refurbished, including new ‘island’’ Food Services Advisory timetable will continue into 2004 and continuing to provide excellent of UOW Logo clothing and • Beer was the 2nd Group has already complemented other service, good value food and style POS counters in lemontree souvenirs, under the auspices of wood grain, new wood grain vinyl largest beverage The Food Services Advisory group function and entertainment events beverages, improved external Assistant Manager Kevin Lothian. flooring, an illuminated overhead consumed on campus met regularly through the year and held in the University Hall, the Function seating, a diverse entertainment This included new ladies T-shirts, sign bulkhead for policy and with 106,000 glasses comprised a diverse group of Centre, on campus and within the program on various nights, hooded and zipped sweatshirts, promotions, plus a book display and bottles sold. students, university staff, UniCentre UniBar itself. Customers have also Saturday trading and extended track pants, shorts, socks and ties, window. The entrance was staff and external advisors providing realised the convenience and security trading hours, enhanced security • 101,000 600ml bottles of “Kooldri” singlets and T-shirts, logo changed to a wide left-hand entry Coke were the 3rd ongoing ideas, feedback and stimulus afforded by the recent installation of an systems, increased promotional golf balls, photo frames and to our food operations with one very IMB ATM, particularly in the evening. events and encourage patrons to to conform to current access highest beverage albums. A personalised gift service standards, a new Checkpoint EAS significant achievement in 2003 being Entertainment every Thursday evening use the UniBar as a function venue, consumed, which has for Faculty presentations and system installed, and surveillance the introduction of hot halal foods in in session and a diverse program has particularly on weekends. increased from 92,000 Graduation was introduced, as well enhanced to increase safety and in 2002! the second half of the year. The group seen UniBar grow its versatility and Financially, staff aim to maintain the as rugby and polo shirts will continue to operate in 2004 to accessibility to the campus and wider financial target surplus of $145,000 security. • Most popular hot food commissioned with faculty or investigate food and beverage issues community. Ongoing promotional and a net return of 12% on total of was cup of chips with school colours and logos. Other Outcomes & on campus. events and competitions were food and liquor sales of $1.2m. over 60,000 sold with a Sales of clothing and souvenirs Developments supported by suppliers, particularly staggering 55,000 kg or UniBar increased 21% to $258,000 (up A committee established by Jane Tooheys and Coca Cola who provided 55 tonnes of chips Another highly successful year for $45k). Low priced stationery Langridge in conjunction with the snowboards, TVs, tickets to major UniShop + IT purchased across all UniBar culminated in the Wollongong bundles for students were Marketing Office, will oversee the events, clothing etc. Customer Outcomes chip products. City Council Design Award for negotiated with suppliers Acco and elimination of plastic bags and their Security arrangements and liquor Book Buyer Jane Langridge Esselte, as well as a Pilot Pen • The most popular food Excellence in the Public/Education replacement with re-usable and sector and Overall Winner for Design licence responsibilities were continually reached agreement with Friends of competition to win an MP3 player. biodegradable product in 2004. was the healthy choice reviewed to ensure the Responsible Wollongong City Library for Excellence indicating what an asset The IT product range was also Systems Officer Silvana Naumovski of the make-your-own Service of Alcohol (RSA) and the UniShop + IT to provide bookselling, this multi-functional venue is for the expanded to include modem/ initiated EDI ordering through the sandwich, roll and salad prevention of drink spiking, ensuring publicity material and function campus. broadband packs, wireless LAN BookNet system to our major with 111,000 units for a that patrons were provided with a services for their major literary UniBar provides a great social space equipment and USB memory suppliers. She also selected, tested value of over $402,000 safe, pleasant environment. Further events. This included book signing providing meals and entertainment devices. USB ‘thumb drives’ were and installed new barcode printers or 23% of total food security monitoring systems, events and launches with during the day, evening and now on the success of the year, with nearly and scanners for the new security sales. particularly at entrances in liaison with Susannah Fullerton, Alan Fuller, Tom weekends! 500 units sold, as more and more system, and assisted UniMovies to • Keira Buffet with University security and outside Keneally, Geoff Page, Anne UniBar trading sales for 2003 lecturers realised the convenience upgrade ticketing software and 233,000 customer consultants, are to be considered in Charlton, Anne Summers and exceeded over $1.1m in food and for students to submit their work on transaction balancing. transactions served 2004. Mungo MacCallum. a single media. beverage again and represents the Jacquie Poole and Steve James more people in 2003 Over the year, UniBar maintains the Book launches held on campus main growth operation for UniCentre A free post and pack scheme was met with UOW Copyright Officer, than UniBar with longest trading timetable and product and in-store for academic and local at 6% with UniBar Food growing by introduced for all textbook orders Brian Cox, to clarify issues with 230,000. development has reflected the diverse authors included those for 10%. made prior to session via our course note supply and the requirements of its customers. An Associate Professor Colin • 100,000 customers website. Academic Liaison Officer, UniShop + IT binding service. extensive range of beers, wines and Woodroffe, Natalie Stoianoff, used Sal Paradise. Jacquie Poole initiated the Discussions were also held with spirits equal to the marketplace Associate Professor Gerry Turcotte, distribution of textlist adoption UOW Library staff resulting in complements the range of Professor Sharon Beder, Associate forms to academics via email, 19 annual report for the year ended 31 december 03 20 improvements to their online search including $239,000 in phone product reporting activities. introduction 1 Conferences and Functions facility, invoicing and reporting. and $210,000 in newspapers and The employment in December board of directors 3-4 In financial terms, the Conference Assistant Academic Liaison Officer, Neil magazines. and Functions Unit achieved its 2002 of our Executive Chef, major achievements Webster, set up textbook supply to Food and drink sales reached highest ever gross income of Christiaan Cundasamy provided 5-6 Zhengzhou Institute of Light Industry in $400,000 with 245,000 items sold $1,167,261 a 13% increase over new directions for Conference and adding value to the China, co-ordinated through the Dept including 57,000 soft drinks! actual 2002 incomes. This result is Functions foods and presentations. uow experience 6-14 of Electrical Engineering and he also The EFTPOS promotion to reduce cash testament that the Conference and Many agree that with Christiaan’s publications 15 sourced additional publisher handling produced a 40% cash to 60% Functions Unit continues to build on input he has raised to the next level commercial services representation for the Dubai and Hong Eftpos ratio for the Autumn session a solid base of internal and external the quality of all foods now served 16-21 Kong campuses. Discussions were campaign and a 37% cash to 63% business opportunities through to our guests. New function menus held with the Harvey Norman retail were launched in a star studded facilities & support Eftpos ratio for the Spring session, up 3 strong sales and marketing store, Warrawong, which resulted in a event attended by some 200 services 22-26 points on 2002. In the 25% growth in activities and good customer supply agreement with UniShop + IT for combined sales since 2001, Eftpos has services. internal and external clients in May membership 27 2003 and have been well received product. This will be a focus of major increased 38% and cash only 7% which The unit failed to achieve its budget with client feedback rating a 90% unicentre staff 28 promotion in 2004. has been an outstanding result. net profit target in 2003 mainly Excellent/Good on the overall financial statements In the area of Learning & Development, With enrolments predicted to remain attributed to increases of Costs of quality and presentation of foods 29-46 staff attended various courses through Goods Sold up 1.84%, Wages to static for 2004, growth strategies will served, up on 2002 percentages. CDU and ITS, training on Privacy continue to focus on new and core Turnover up 3.76% and Unit based Further confirmation of the Shoalhaven Campus Did you know? Legislation and OHS Risk Assessment, product expansion and promotion expenses up .82% over 2003 improved overall position of the unit Services • 4,500 entries in the two additional First Aid qualifications, along with competitive pricing on budget figures. Although is demonstrated by it winning the UniCentre continues to support the Autumn Eftpos and IT Salesperson Nick Pappas selected ranges. Successful disappointing in a financial sense, 2003 Integral Energy Illawarra growing Shoalhaven University/ promotion rose to a attained his A+ Certification. in-store promotions such as the ‘Pay by unit staff morale remains positive Business Award for the Restaurant, TAFE Campus at Nowra. In addition massive 7,000 entries in Under the guidance of the HR Office, all EFTPOS for your chance to win!’ and all staff look forward to Catering and Conferencing to running a Shop/Café which has a Spring to win a Nokia staff were involved in risk assessment campaign will continue to drive in-store addressing these issues to achieve category. The Conference and range of UniShop + IT products colour mobile phone and documentation requirements for traffic, balanced by enhancements to a positive result in 2004. Functions Unit won this prestigious including texts and typical UniCentre the OHSIMS, successfully passing two the online ordering facility and the An increase of 18% on gross sales with camera. award ahead of many other well- food lines we have worked with external audits. was achieved in our Internal • A record 59,000 website. respected venues and the result URAC, SRC and our own Markets for 2003 over the previous textbooks were sold in The CSI program continued, with Post Office truly reflects the commitment all unit Entertainment, Conferences and 2003, at an average UniShop + IT staff gaining a seven point year. We also recorded an increase members made throughout 2003. Functions and Child Care units to Once again the Post Office topped the of 4.25% on gross sales from our price of $59.50. and the Post Office an eight point We recognise the important provide as many Wollongong UniCentre’s Customer Service Index External Markets over the previous • Customer transactions improvement on their customer contributions made by all core full- campus services as possible to (CSI) survey with a score of 82, year. The percentages break-up of for the year reached service outcomes. Staff were time staff led by Elena Di Stefano, ensure students have a similar representing an increase of eight gross revenues across our internal 338,000, with an rewarded with a dinner to celebrate Conference and Functions University experience. points on last year. This demonstrates and external markets were 56% average spend of their “most improved” status. Coordinator and supported by Growth has been significant in 2003 the high level of customer service and 44% respectively. $18.80. Systems Officer, Silvana Naumovski provided and general satisfaction with Ciarn Armour, Conference and with trading in book sales over was voted UniCentre Employee of the The strength of venues Functions Assistant. Under Elena’s $95,000 with over 1717 books sold • Ticket sales through the Post Office range of services. Year, for her outstanding dedication administered by the unit remain a direction the Unit has seen a of which 48% were for TAFE UniCentre enquiry There was a 5% drop in telephony and service and her colleague, Neil first choice to organisers of the significant improvement in the students. Food sales achieved window totalled sales in 2003 due to a dramatic drop in Webster was voted onto the UniCentre many high profile external events percentage rating, 98%, by internal $73,000 for 2003 with over 15,000 $163,000, with 11,759 international call rates resulting in lower Board of Directors as Staff held in 2003. Those include the clients of how they would rate transactions and the most significant movie tickets and 4,715 sales. The number of customers Representative. Integral Energy Illawarra Business assistance and response given prior and positive statistic being the 40% served through the Australia Post entertainment tickets Awards, Illawarra Police Service to a function event. growth in customer numbers over sold. Financial Outcomes terminals averaged 2,369 per week – Charity Ball and numerous Year 12 Our Conference and Functions the previous year. Further expansion UniShop + IT turnover reached identical to 2001. • $594,000 was given formal balls to name but a few. Supervisor, Glenn Winter and Khang in the range of food products back to students in $6,363,000 for the year, with Net Sales The post office finished the year with a In 2003 with the assistance of a Luu, Hospitality Assistant, with their introduced in 2003 supported this UniCentre discounts $6,018,000 up 1% on Budget and 4% gross profit of $278,000 (3% down on number of key stakeholders that large team of part-time casual growth. through UniShop +IT on last year. Cost of Goods Sold held budget) and a net profit of $98,000 included the University’s Information hospitality staff remained focused The Campus Coordinator, Sue Best, (up 17%) at 71.5%, with a Gross Profit of (7% down on budget and 5% down on Technology Services (ITS) external on the task of client servicing with maintained close contact with • A further $276,000 was $1,708,000 up 3% on Budget. Due to last year), mainly due to $22,000 in software developers, KeySoft as 95% of Internal University clients UniCentre business units over the rebated off the price of high wage movements, increased reduced income from telephony sales. well as our own IT Support Officer, rating Good to Excellent the year to continually enhance services textbooks through the overheads and a significant markdown Also, 5,080 parking permits were Joel Roland, the long awaited services given by Hospitality floor and products. A dedicated government ETSS of old stock with a high write-off level, issued in 2003 – down 89 on the Online Conference Registration staff on the day of the function. student group also organised a Educational Textbook Net Profit generated fell to $390,000. previous year. system was successfully launched. The known challenges for 2004 are successful end of year cocktail party Subsidy Scheme. Textbooks accounted for 59% of sales, A total commission of $109,207 This new and innovative system to remain committed to ensuring at the Shoalhaven Campus in • The post office served improving 6% to $3,536,000. Sales of (excluding telephony commission) was allows for direct access by the balance between financial December 2003. Other events are conference delegates to register to be a feature for the Shoalhaven a total of 133,859 texts at Shoalhaven campus rose 35% earned performing Australia Post expectations and service delivery is 24/7 and receive instant campus in 2004. customers. to $95,000 and sales to Dubai campus transactions compared to $111,572 in maintained and improved, creating reached $90,000, up 8%. General 2002. This decrease highlights the confirmation and receipt details. a more positive Conference and Students were also given the book sales grew 13% to $384,000 and trend for customers to pay more of The system also streamlines the Functions experience here at the opportunity to attend events at financial back-of-house 19,000 items while Newsagency their household accounts via the University of Wollongong. turnover reached $508,000, up 3%, internet. administration, creating timely 21 annual report for the year ended 31 december 03 22 UniBar, such as Something for Kate, via Children’s Services funded places will allow us to offer 50 The staff handbook and policy introduction 1 buses provided by the entertainment It has been a very productive year full places in 2004! Also, there was documents have been updated and department. board of directors 3-4 of many highlights and achievements. strong utilisation of day care provided our commitment to providing high major achievements UniCentre subsidised Shoalhaven Our philosophical approach to the care for school age children during the quality care and education for 5-6 Campus Services in 2003 with over and education of children has Teachers’ Strike. Overall, this service children with additional needs is still $40,000 pa as budgeted but its adding value to the continued to evolve and grow with the is developing well with the evident through our enrolments. growth looks to reduce this in 2004. A uow experience 6-14 implementation of our new combined collaboration of staff and families. Staff were also successful in notable development in 2003, which philosophy developed in consultation Kids’ Uni South was recognised for claiming an increased uniform publications 15 may significantly improve financial with staff and families. The influences of its true commitment and passion to allowance to ensure a professional commercial services outcomes in 2004 is the increase in the Pedagogy of Reggio Emilia and the Children’s Services. The Quality presentation throughout the service. 16-21 function business at the Shoalhaven NSW Curriculum Framework has Improvement and Accreditation facilities & support Campus. Sue Best and Conferences A major highlight has been the continued to support this philosophy, Validation Visit by the National services 22-26 and Functions Manager, James Cook, installation of new computers that assisting us to create closer links with Childcare Accreditation Council are developing a specific function have already supported the membership 27 our community and partnerships with assessed 520 indicators of quality menu to service both the campus and introduction of new programming unicentre staff 28 our families. the local community clientele. and awarded all 520 indicators systems including the use of digital financial statements positive scores! This reflected the Ongoing service improvements and an Our commitment to collaborate with images and electronic 29-46 highest standard of care and expanding conference and function and support families was highlighted documentation of children’s this year with the hosting of various education and is an excellent market as well as targeting a growth in investigation and learning processes. UniShop + IT Focus Groups were • enquiries & ticket events including a very successful achievement! Vacation Care and Out book sales to the Bomaderry TAFE Financially, Children’s Services had a conducted with assistance from counter ‘School Readiness’ night, which was of School Hours Service registered campus that has a student population successful year with high levels of Peter McAra (Commerce Faculty) presented by the Department of for National Accreditation Validation • tax help of 5,000 augurs well for Shoalhaven utilisation and acknowledgement of to investigate the potential Education; a parent information and is currently undergoing this • childrens services Campus Services in 2004. the high standard of quality care introduction of lifestyle products. evening relating to Children’s Language process. provided. Entertainment Focus Group was • marketing Development; morning teas The Department of Community Facilities and Finally, we would like to farewell two conducted in collaboration with • finance throughout the year where parents Service, Children’s Services Advisor long-standing members of our team the Entertainment Coordinator to • human resources Support Services were invited to come and share time in commended Children’s Services for Taesha Duley-Smith (Director – Kids’ review the entertainment program UniCentre focussed on building upon the centre with their children; and the high level of quality demonstrated • occupational health Uni South) and Janelle Davis in 2002 and discuss 2003 the strong relationships it holds within Parent and Staff Information evenings. throughout all areas of the program & safety (Administrative Assistant). We thank schedule. the university and consolidating those it Feedback from families has reflected during a comprehensive licensing • facilities them for their commitment over the Sal Paradise Wild Bean Taste has developed with its various business high levels of satisfaction with our renewal process. Another positive years and wish them well in their Testing Focus Group Regular partners and suppliers in order to services. outcome was a change of licence in future. customers were invited to expand and improve its services Children’s Services also grew its Kids’ Uni North for 88 children with As we move into 2004 the participate and provide invaluable offering. collaboration with members of the 30 of these places specifically for 5- secondment of Carol Lymbery, feedback. community, introducing new 12 year old children. Enquiries & Ticket Counter Children’s Services Manager, to perspectives to the children. These The Directors of both Early Childhood Take Away Food Price The UniCentre Enquiries & Ticket Community Child Care Co-op Pty included Spanish dancers, a Scottish Services were active in presenting Comparison Study showed that Counter was integrated into UniShop + Ltd will continue. We congratulate bag piper, the Sri Lankan Dance their knowledge of the Reggio Emilia UniCentre food is competitively IT Customer Service operations, and is Carol on obtaining this secondment School, creative arts performers, a approach to education and the NSW priced and this study will be the central resource for information and recognise the value that it will reptile handler, a dental nurse and Curriculum Framework to Early undertaken again in 2004. and assistance, ticket sales to bring to our organisation. many more spontaneous visitors Childhood Students at the university Customer Service Index (CSI) UniMovies and events, locker hire and sharing their skills and talents. and also facilitated workshops to Marketing Study launched on 28 April. 450 election polling. Student travel early childhood sector colleagues. Out of School Care Service (OOSH) The Marketing unit delivered a interview questionnaires were concessions were relocated to the Children’s Services supported the introduced additional activities to vigorous marketing research completed with the assistance of Student Services Centre. practical experience required of children and families including weekly program in 2003 focussed upon 15 trained UniCrew volunteers many university and TAFE students Tax Help dance classes and piano lessons. New those customers who do not utilise over a three-week period. This throughout the year and in addition Tax Help is a free service provided by equipment, the use of the University our services and seeking ways to study has been conducted we have had many students from the Australian Taxation Office every playing fields in the afternoons and an improve customer satisfaction. The annually in session since 2001 and university and TAFE undertake their year between mid July to 31 October. alternate bus route to meet the needs following list identifies the range of measures customer satisfaction practical experiences with us. The Trained volunteers assist students and of the community have been strongly marketing research activity based on rating scores allocated Early Childhood Sector within the staff with straightforward tax returns. supported by families. undertaken by the Marketing unit to individual dimensions of Wollongong area has had visits to our This year the take up of this service The Vacation Care program conducted utilising both qualitative and customer service. These studies services. The Directors also gave doubled, with more than 60 people new excursions and the highlight was a quantitative data. It demonstrates a have provided diagnostic workshops to other leaders from the booking an appointment via the camp held at the Girl Guides Camp proactive, cost-effective and information to our staff allowing early childhood sector during the UniCentre General Office. prior to Christmas. An additional 10 objective program that is inclusive of them to workshop issues to year. Staff attended the Early funded places for the Vacation Care students who have participated in improve customer service. Childhood Australia National Program, now offering 40 places, was training, conducting interviews, Conference in Hobart which was a a great achievement and met the coordinating teams, data entry and great opportunity to enhance and increase in demand from the campus analysis and mystery shopping. support our ability to advocate for community. It has been recently high quality Children’s Services. confirmed that another increase in 23 annual report for the year ended 31 december 03 24 Overall, the UniCentre has Food Court Customer Activity Study achieved a 7% increase in sales introduction 1 modelling skills throughout the year, incrementally improved its score over employing six students observed for which we are very grateful. The over its six-month duration and is board of directors 3-4 the past three surveys and customer purchasing behaviour at positive relationships established set to continue. major achievements demonstrates the value of the study various Food Court outlets. with ITS will continue to help us Marketing staff Courtney Robson 5-6 and staff involvement in the process. A Online Food Services Survey achieve proactive customer- and Fran Walder completed a “Train adding value to the benchmarking exercise was also launched on 28 October 2003 to focussed IT capabilities across the the Trainer” course and attended uow experience 6-14 initiated with Sydney University Union, students and staff has achieved a valid organisation. other workshops related to OHS publications 15 and over the next study, more useful response rate of 1,691. This study aims Communication and promotion of including “Due Diligence” and “Injury commercial services information is expected to emerge. to assess campus food service events and services on campus Management”. These programs 16-21 Value for money and efficient service requirements, expectations and was supported by the production of assisted the Marketing Team in their remain the most critical drivers of preferences and the outcome will be facilities & support marketing collateral for theme contribution to the newly customer satisfaction to UniCentre incorporated into the Food Services services 22-26 weeks, the Women’s Health Clinic, implemented OHS Information customers. The study also identified on Campus scheduled for release in membership 27 services’ re-branding, menu Management System and the outlets that require attention and February 2004. changes, sales promotions and successful Audits conducted as part unicentre staff 28 acknowledged the Post Office, UniShop + IT Mystery Shopper competitions, loyalty programs, of the Workcover Premium Discount financial statements UniShop + IT and Sal Paradise as Program has, for the second year, Annual Dinner, Campus Health Scheme. 29-46 scoring extremely well. highlighted issues relevant to improved Centre, daily food specials, floor Marketing increased its involvement Halal Food on Campus Focus customer service. This program will plans, student activities, brochures with the Australasian Campus General Office Did you know? Groups incorporated male and female evolve to all areas of UniCentre service and carry bags etc. Staff also made Managers’ Association (ACUMA) in In January, the General Manager, groups to determine a viable market delivery in 2004. presentations at Discovery Days, 2003 with Fran Walder elected as • 58,425 cups of coffee Nigel Pennington returned from for halal product on campus. This has Building a sustainable and adaptable UOW Staff Inductions, Post Eastern Chair of the newly formed and tea served by the extended leave and in February the since been successfully implemented communication system has been a Graduate Student Orientations, and Campus Marketing Group. She Conference and General Office welcomed Lyndall across various outlets. strong marketing focus in 2003. To Wollongong University College contributed to the developmental Functions team Chittick to the newly created Sal Paradise Focus Groups this end, a number of innovations have (WUC) ‘Meet and Greet Sessions’ process and official structure of the • 99,028 guests position of Corporate Support incorporated students and staff created a foundation for future every 5 weeks. Other effective National Marketing Group and the (Internal/External) Officer. Lyndall is responsible for groups who identified usage marketing enterprise including the live communication mediums included UniCentre content included in the hosted by the providing secretariat and policy behaviours and identified a series of access achieved to the UOW SMP posters, flyers, web banners, emails, group’s first collective initiative – the Conference and support to the Board of Directors changes, many of them implemented (Student Management Package) advertisements, campus cards, ACUMA Trade Fair Marketing on Functions team and its many Committees as well as to improve customer satisfaction. This database that has enabled real-time T-shirts and staff web kiosk Campus Information Booklet. • 2,062 individual the supervision and coordination of outcome was also reflected in the production of member status reports. notifications etc. Courtney Robson also attended the function events held in the General Office. Many thanks to strong scores achieved in the CSI With the successful installation of Strong working relationships were ACUMA conference in Christchurch 2003 Renee Franco,t he customer study by Sal Paradise. UniCentre web and database servers maintained with Food Services which highlighted important industry • Bean Loyal entries Service Receptionist in the General Asian Bamboo Halal Taste Testing within ITS, an integrated member throughout the year via marketing trends. totalled an average of Office for her valuable assistance was attended by a strong contingent database will be a major project during staff attendance at weekly Food Privacy compliance is also the 80 per month, of which and professionalism in 2003. of Muslim staff and students. 2004. Initial efforts to cleanse the Services staff meetings and responsibility of this unit and a minimum of 16 cups Invitations were issued to key member database involved the reporting to the Food Services UniCentre met all UOW, state and Finance of coffee were members of the Muslim community distribution of 4,500 Annual Reports in Advisory Group. The Marketing federal obligations as a result of The start of the year saw the purchased in order to and this contributed to a positive 2003 requesting that members Manager chaired the Food Services modifications to various information introduction of new Finance be eligible. product launch at Asian Bamboo. update personal information and new Strategy Group which included the management processes (eg book Manager, Paul Bannister and the • The Finance Unit Diary Satisfaction Survey identifies membership application forms were Operations Manager, Stores order cards and secure screen bedding down of the changes processed over 500kg areas of strength and weakness. The modified to encourage members to Supervisor and Executive Chéf, savers) in full consultation with staff. instigated in 2002. The Finance and of paper in 2003! 2004 Diary has incorporated relevant opt to receive electronic notification Functions. This group drove product More than 59 UniCentre staff also Human Resources offices were UOW student information as a direct and access to the Annual Report. This and service improvements, based attended Privacy Compliance renovated mid-year which result of this study. process will be continued in 2004 to on marketing research, in Sal Training to ensure risk minimisation. necessitated the relocation of the further reduce the exorbitant printing Paradise and the introduction of Annual Dinner Past Guests were The Marketing Unit cannot function Finance staff for a three week and mailing costs incurred each year. Halal products and Halal Product invited to vote for most preferred without the dedication and period and many inconveniences – guides into UniShop + IT, Keira Buffet Guest Speaker via an email survey. As Website development and enthusiasm of a core team of all of which were worth it in the end! and Fuel Silo and Asian Bamboo a result attendance and feedback was enhancement has been another major UniCrew volunteers who assist with Staff turnover was high in 2003, with Fiction. very positive for Triple J presenter focus for the Marketing Team. The research, IT related activities and some pressure experienced by the Adam Spencer. new website is a work-in-progress but A Frame signs were produced for all design and to whom we are hugely unit that was alleviated by a number significant breakthroughs have been food outlets to broaden awareness Food Court Focus Groups grateful. The team also lost of casual and short-term the production of the UniShop + IT of operating hours and product incorporated student and staff groups Information Systems Analyst, appointments. The arrival of Toni Memorabilia and Clothing catalogue, variety. Also, the Food2U Online in a comprehensive review of Food Brendan Lloyd and UOW Dunn in August has since provided Conference and Functions website Food Delivery Service was Court outlets. Some menu items have Management Trainee, Jenny Sara stability within the unit. The level of and the launch of UniClassifieds. Both developed both promotionally and been modified as a direct outcome, who both left in February, however, professionalism applied by Isabel Courtney Robson and Joel Roland technically in collaboration with Ricky but these results will be incorporated Joel Roland celebrated the Sacco, Petra Drenoyanis and have examined website application Lin from Asian Bamboo. This into a major report on Food Services completion of his work experience Rosanne Humble during the year and use to enable increased content successful service was launched on on Campus scheduled for release in placement with UniCentre in has been outstanding. management by unit personnel in 6 May. In Sal Paradise, the Bean February 2004. February by joining the Marketing The Finance unit processed the 2004. UniCrew volunteers also Loyal coffee loyalty campaign Team as a casual IT Support Officer. payment of some $13.5 million of contributed both technical and 25 annual report for the year ended 31 december 03 26 suppliers’ invoices and saw the we are proud of our affirmative action Occupational Health & To this end, UniCentre is introduction 1 significant improvement in the strategies that support a 64% female Safety consistently below the national board of directors 3-4 proportion of payments by EFT. Over workforce. Our workforce consists of The UniCentre Occupational Health average. By benchmarking this 80% of suppliers are now being paid 34% full-time staff, 13% permanent major achievements and Safety Information data UniCentre can better measure more than 85% of monies owed by part-time staff and 53% casual 5-6 Management System featured outcomes of OHS initiatives. EFT. Also, during the renovation period, employees. Also, 2003 witnessed the adding value to the prominently in the UniCentre’s OHS Time lost due to workplace injuries the unit achieved payment of over 97% growth of 24% in student employment. uow experience 6-14 Committee deliberations during represented 0.52% of all hours of suppliers within their required terms, publications 15 Greater emphasis is now placed on 2003. With a 74% attendance rate worked for 2003, with 68 despite the inherent operational employees controlling workplace the committee instigated many incidents/near misses reported commercial services difficulties. 16-21 hazards and risks and to this effect a initiatives, including: representing an increase of 41.67% The format used for reporting to the major training program was delivered to • A review of the Occupational from 2002. Slip and bump injuries facilities & support UniCentre Board of Directors was UniCentre employees empowering services 22-26 Health and Safety policy account for 40% of all incidents improved in 2003, enabling better them to minimise or eliminate risks across UniCentre and will be a • Involvement of Food World membership 27 governance of stakeholder funds. associated in their daily activities. The major focus for 2004. Gourmet in the OHS committee unicentre staff 28 Improvements in financial reporting to UniCentre Learning and Development Participation in the Workcover • Increased employee financial statements all business units will be the focus for model was streamlined during the year Premium Discount Scheme was a representatives on the 29-46 2004, to enable better management with all permanent and long serving major focus for the Committee in and control of unit finances. employees participating in training and Committee 2003, being heavily involved in its Resources units) and including the Did you know? development plans aligned to • Attendance at the UOW development and implementation. Human Resources Occupational Health and Safety upgrades to the adjacent Server • Facilities attendants UniCentre goals and direction. To Audit 1 of the program was SAFETY! echoed from the UniCentre Committee Room in July. set-up 12.5% more increase the functionality of the completed in June 2003 Human Resources Unit UniShop + IT underwent front-of- rooms in 2003 for the CONCEPT Human Resource • Review of the Return-to-Work representing a workers in 2003. In addition to recruitment, house refurbishments in October Conferences & Information System the training and Program compensation insurance discount training and development, workers and painting in December. The old Functions unit. development database was • Review of the Return-to-Work of $36,785. Audit 2 was compensation, workplace relations and incorporated and now supports the ‘Bistro’ was also renovated for • Facilities attendants Policy successfully achieved in November payroll the unit spearheaded training records requirements of the continued use by the University set-up 1,876 rooms for • Review of the OHS Constitution 2003 with no non-conformances Occupational Health and Safety. organisation. Staff Club. Carpet was replaced, a the Conference and • Development of a Consultation highlighted. The Premium Discount One of the major roles for the unit Significant progress was also made on wall and old air conditioning units Functions Unit during and Communication Statement Scheme will also feature during the year was to guide and the development of electronic removed which was replaced in 2003 • Development of an internal audit prominently in 2004 with Audit 3 support the organisation to achieve timesheets that translates timesheet January 2004. • compared to 1,668 in system planned to be undertaken during accreditation under the Workcover information to the CONCEPT payroll the third quarter of the year. A The introduction of the electronic 2002. • Coordination of biannual Premium Discount Scheme. In system. Currently in trial, it is anticipated number of other efforts will be Request for Maintenance process • A total of 1,086 repair Workplace Hazard Inspections achieving this prestigious certification, electronic timesheets will ‘go live’ in the made in 2004 such as increasing has seen 102% increase in repair requests were carried UniCentre underwent significant first quarter of 2004. • Supported training in Risk committee member attendance, requests actioned. This system has out compared to 537 in development in its approach to Numerous other initiatives were Assessment and Hazard conducting internal audits and provided improved maintenance 2002. workplace safety. An Occupational instigated during the year including a Identification across UniCentre reporting on injury notification tracking and stakeholder reporting. • Purchase orders raised Health and Safety Information review of the uniform policy creating a • Development of Occupational timeframes, just to name a few. The number of purchase orders totalled 1,910 during the Management System was consistent and fair approach to the Health and Safety responsibility raised was slightly lower, indicating year compared to implemented in the first quarter of the supply of uniforms across the matrix Facilities that some efficiencies have had an year with Audit 1 being successfully 2,057 in 2002. organisation. Professional networking • Development of monthly OHS The Facilities Unit provides a impact. completed in June 2003. featured heavily during the year with communication agendas to be diverse range of services including The Facilities unit has scheduled Communication and consultation links forged between the UniCentre reviewed at workplace level maintenance of food service the staged introduction of a featured prominently with units and the UNSW Student Union whereby • Development of assessment equipment and the UniCentre customised Asset Management reviewing sections of the system on a occupational health and safety data is criteria for rehabilitation providers information technology network, System to go ‘live’ on March 1 monthly basis, hence playing a major function set-up, cleaning, building 2004. The unit will also coordinate benchmarked. Both organisations have The Committee also aimed to role in the audit process. Audit 2 of the and services maintenance, and is the refurbishment of Sal Paradise, achieved certification under the increase its profile by developing scheme was undertaken in November responsible for assets the Post Office and the Functions Premium Discount Scheme as employee investigative 2003 with great success confirming management, environmental Centre. highlighted earlier and aim to share questionnaires to increase safety financial incentives received from Audit efficiencies, knowledge and management and security. The Facilities Unit staff enjoyed 1. awareness and issued pictorial OHS experience. Committee member posters The Facilities Unit provides services providing service to the staff and Special thanks must be afforded to Negotiations were completed on one located within each unit. between 05:45 to 24:00 from students of the UniCentre, and Annette Cooper and Kathy Monday to Friday and on thanks must go to the Facilities industrial certified agreement in the The Committee changed OHS Fitzsimmons for their tireless work and weekends when required. There Coordinator, Debbie Patterson, fourth quarter of 2003 while significant reporting and commenced dedication in implementing and were numerous highlights during Maureen Favorito, Administrative improvements have been made in capturing full-time equivalent processing the CONCEPT payroll 2003 such as the installation of Assistant and Jenny Smith, the awards within UniCentre after one year records of employees exposed to system and receiving high praise for new servers with increased Cleaning Supervisor, as well as 3 of operating with the University Union risk. Additionally, we have UniCentre’s approach and reporting to capacity and speed and the full-time, 7 part-time and 6 casual (STATE) Award. benchmarked lost time injury rates the Equal Opportunity for Women in the refurbishments to the Corporate Attendant Cleaners. against the Australian Bureau of Workplace Agency (EOWA). Services office (accommodating Statistics data for each sector of Of the present 237 strong workforce both the Finance and Human UniCentre. 27 annual report for the year ended 31 december 03 28 introduction 1 board of directors 3-4 Special Thanks major achievements Wollongong UniCentre thanks all staff, 5-6 adding value to the volunteers, sponsors, UOW uow experience 6-14 administration and staff and all of our publications 15 commercial services business associates for contributing to 16-21 a successful year in 2003. facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46

• honorary life Membership Member Statistics UniCentre Staff & UniCentre Volunteers Joseph Jaculli Poster distribution, members (Wollongong campus only) UniCrew were actively involved in Orientation Honorary life members Volunteers 2003 • member statistics 2003 2002 various UniCentre projects and Joy [Panita S] CSI Survey, Diary • unicentre staff award Ian L Dunn gst excl gst incl Long serving staff members activities in 2003. Collection Annual UniCentre Below is a listing of students who Susan Stevenson Peter Bottele 30 Kathy Wiseham Orientation Subscription Fee $199.00 $200.20 participated as acknowledgement Gerald Stuart Street Kym Hodcroft 26 Kim Finlay Photography UniCentre of their valuable contributions. • special thanks Dr Winifred Mitchell AM Kathryn Fitzsimmons 21 Kiplagat Leting Orientation Life Members 3,873 3,539 Louise Fong Orientation • long serving staff Benjamin Meek Elena Di-Stefano 20 Name Activity Student Members 14,194 14,500 Peter Stapleton 18 Marc Landrigan International Week members Lorna Koetz Amanda Gross CSI Survey Karen Zaini 18 Matt Daly Photography • unicentre volunteers Noel Diffy University Staff Members* Bee [Chittima M] CSI Survey, Diary Academic Activities Maree Weekes 18 Collection, Orientation Matt Hudspeth Orientation Therese (Tot) Brooks Estelle Schultz 18 Permanent 1,039 1,467 Bernadette Costigan CSI Survey Melek Nazenin Orientation Fay Hulford Lea Foye 17 Full time 613 Carla Weber UniCentre News Maria Bombara Diary advertising Annette Cooper 16 Professor Ken McKinnon Part time 36 content, Band sales Carol Cusack 16 Buck (Buchanan) Reed Casual 504 interviews/reviews Michelle Yuen CSI Survey, Research, Wayne Brown 16 Don Beale Academic Support 183 Carmen Baker CSI Survey, Mystery Shopper Carolyn Spalding 16 Karen Zaini UniShop + IT online Institution Services 252 Sharon Twyford 15 Mick Cheetham Event Coordination catalogue support George Takacs Other (Independent operations, Student Services, Debbie Patterson 14 Claire McDonnell Focus groups Damien Cahill Public Services) 128 Kay Clarke 14 Prathy Uppala Orientation Claire Simpson Orientation Sherlyn Pillay (Moynihan) Glennys Marsland 13 Rajitha DeSilva CSI Survey UniCentre General Staff Courtney Maywald Diary advertising The Hon Dr Robert M Hope Full time 592 Kevin Lothian 13 Rowena Watkins CSI Survey, Marketing Rosanne Humble 13 sales Research, Focus Jim McKee Part time 226 Martin Carling 13 Edgar Rincon Focus groups groups Georgina Skinner Casual 450 Jason Gallacher 13 Erica Kuchin Photography Sami Sarraf Time Out lay-out, UniCentre Staff 237 246 Damien Considine Patricia Moss 12 Florencia Chen Photography CSI Survey Wayne Brown *University Staff Member data for 2003 corresponds to the Jenny Smith 12 Sarah Pratt International Week University of Wollongong Annual Report 2003 statistics for full- Genevieve Kentwell CSI Survey Julie Fredericks time and fractional full-time staff. Brian Parker 12 Geoff Chard CSI Survey Shokat Keshavarzi Orientation Julie Sands 12 Cheryl Brooks Mystery Shopper Focus groups Tina [Yun Lu] CSI Survey, Diary Maree O’Leary 12 Jesse Martin Haiquing Heidi Li Orientation Distribution, UniCentre Staff Award Stephen James 12 Angelo Gaudiosi Orientation UniShop + IT Systems Administrator, Peter Rattenbury 11 Jen Kreusser Diary distribution, CSI Survey Valentina Rivero Chavez Graphic Design Renée Franco Silvana Naumovski, was the recipient of Diane Choice 11 Vlad Cvetkovic CSI Survey, Prathy Uppala the UniCentre Staff Award in 2003 for Jess Bellef CSI Survey, Mystery Joy Brewer 11 Orientation, her commitment, enthusiasm, reliability, Shopper Geoff Chard Janelle Davis 11 Photography hard working approach and willingness Silvana Naumovski 10 Joel Roland Orientation, Kay Kent Wen Dee Lim Web development, to support others. Silvana was also Ericka Sheppard 10 CSI Survey Silvana Naumovski Kids’ Uni Booklet recognised for her selflessness, Jonni Harrison CSI Survey, Mystery Petra Drenoyanis 10 lay-out integrity and team spirit. Nola Pados 10 Shopper, Focus groups, Orientation 29 financial statements for the year ended 31 december 03 30 introduction 1 board of directors 3-4 major achievements 5-6 adding value to the uow experience 6-14 publications 15 commercial services 16-21 facilities & support services 22-26 membership 27 unicentre staff 28 financial statements 29-46

Resignations, Replacements & Absences Review of Operations directors’ report directors’ report name effective date Customer driven activities and improvements were the key features of directors’ declaration Nigel Pennington B.A, M Comm, FAIM, FAICD The director(s) who resigned during the year were: 2003. Strong research and feedback processes supplemented the certificate under Executive Director Greg Smith 24/3/2003 direct involvement of students and staff of the University in developing Company Secretary section 41C(1C) of General Manager The director(s) who were replaced during the year were: services and programs. the public finance Debbie Patterson 5/8/2003 The Customer Services Indices (CSI) program, now in its third year, audit act Salama Salem 5/8/2003 demonstrated again its value in pinpointing specific service issues – statement of financial Directors’ Meetings Ms Salem was granted leave of Absence from the Board of Directors for a good and bad – which were used by UniCentre staff in reviewing performance finance/ student children’s six-month period from 1 January to 21 July 2003 to enable her to activities. This program – administered entirely by volunteer students – board administrative development service participate in a Study Abroad program in Sweden. was supplemented by online feedback forms, focus groups and so on. statement of financial ABA B A BAB position This feedback was important in developing additional activities. In food Mr D Rome 6 7 ------Dividends services, a process of menu redevelopment took place in the various statement of cash Mr D Considine 7 7 - - 3 4 - - Dividends are not payable by companies limited by guarantee, such as the outlets, with a wide range of new dishes being introduced. Halal foods flows Mr B Fraser 7 7 4 4 - - - - UniCentre. were specifically targeted, and both UniCentre and sub-let outlets notes to and forming Dr S Gower 7 7 - - - - 4 4 developed a range of Halal products. Vegetarian and vegan products part of the financial Mr A Hadaya 2 3 - - 1 1 - - State of Affairs were added in Spring Session. statements Mr B Lloyd 3 3 1 1 - - - - There were no significant changes to the scope of operating activities of the Operating hours were also extended during 2003. The Sal Paradise UniCentre during 2003. A range of service initiatives are discussed in the coffee shop added Sunday trading to match Library hours. The UniBar supplementary notes Ms D Patterson 2 4 3 3 - - - - of financial Review of Operations. (‘more than just a Bar!’) remained open until at least 9:00pm on Ms S Salem 1 4 - - 0 3 - - statements teaching nights, and commenced weekend trading in Spring Session Mr G Smith 0 1 - - 0 0 - - Events subsequent to Balance Date when the weather warmed. independent audit Ms J Starky 6 7 ------report There were no events subsequent to the balance date. A price benchmarking survey completed in Autumn Session Mr J Thom 6 7 3 3 3 4 - - demonstrated that UniCentre offers excellent value across the board. Mr B Ward 7 7 4 4 - - 3 4 Likely Developments Of course, student feedback is not only measured by research, but also Mr G Ward 4 7 ------Nil by direct involvement. Students responded to new programs in skills Mr N Webster 3 3 1 1 - - - - development and service learning offered by the Centre for Student Mr N Pennington 7 7 4 4 4 4 3 4 Development (CSD), with the Green Team a popular initiative logging A -Number of meetings attended approximately 2,800 hours in local environmental projects. Similarly, the B -Reflects the number of meetings held during the time the director held office during the yr Entertainment Program involved a host of diverse events including regular staples such as Tuesday Trivia and Pool Comp. Results 2003 2002 UniCentre programs were recognised in the broader community in many Revenue 15,865,505 15,195,985 ways. Kids’ Uni South continued the tradition of being accredited at the Operating profit before income tax 623,766 563,791 highest level by the Commonwealth Accreditation Program. (This Income tax attributable to operating profit - - program measures Long Day Care children’s services programs Net Profit 623,766 563,791 amongst community standards every three years). Retained profits at the beginning The Conference and Functions Unit received the ‘Restaurant, of the financial year 5,610,638 5,046,847 Conferencing and Catering’ award at the Integral Energy Illawarra Retained profits at the end of the financial year 6,234,404 5,610,638 Business Awards. The CSD unit won the ‘Business Innovation’ category award at the same Awards night. 31 financial statements for the year ended 31 december 03 32

4% Depreciation/Amortisation 43% UniShop + IT/ Post Office 3% Entertainment 10% Childcare 5% Facilities 20% Members’ Fees 5% Admin Wages

11% Childcare 6% Other

19% Food 4% UniBar 3% Or Less Lodge/ Nowra/ 3% Or Less Office/ Services/ Leases/ Lodge/ Nowra/ Vending 6% Other Minor Equipment/ Income/ Grant Income Rent 19% Food 39% UniShop + IT/Post Office Interest/ Staff Training Recieved Interest Recieved

03 Expenditure Dissection 03 Income Dissection

net profit directors’ declaration certificate under section 700,000 In the opinion of the directors of Wollongong UniCentre Limited 41C(1C) of the public finance 600,000 (the Company): & audit act, 1983, for the year 500,000 1. the financial statements and notes, set out on pages 34 to 42, are ended 31 december 03 400,000 in accordance with the Corporations Act 2001, including: Pursuant to the requirements of the Public Finance and Audit Act, 300,000 (a) giving a true and fair view of the financial position of the 1983, we declare that in our opinion: 200,000 Company as at 31 December 2003 and of its performance, as 100,000 represented by the results of its operations and its cash flows, for 1. The accompanying financial statements present a true and fair view of the financial position of the Company as at 31 December 0 the year ended on that date; and 2003 and transactions for the period then ended. -100,000 (b) complying with Accounting Standards and the Corporations 2. The statements have been prepared in accordance with the -200,000 Regulations 2001; and provisions of the Public Finance and Audit Act, 1983, the Public 2. there are reasonable grounds to believe that the Company will be Food UniBar Functions UniShop + IT/post office Children’s Services Shoalhaven Finance and Audit Regulation 2000, Urgent Issues Group able to pay its debts as and when they become due and payable. 2003 2002 Consensus Views and applicable accounting standards. net results 03 actual vs 02 actual Dated at Wollongong this day 30th of March, 2004. Further, we are not aware of any circumstances which would render Signed in accordance with a resolution of the directors.. any particulars included in the financial statements to be misleading or inaccurate Dated at Wollongong this day 30th of March, 2004. Finally the UniBar was acclaimed by the Wollongong City Council Design The Operating Profit of $623,776 is a creditable result, representing an Award as ‘the best building in Wollongong’ in the last five years. improvement of ten percent over 2002. The continued growth in Signed in accordance with a resolution of the directors. Other activities worthy of note include the continued success of our student numbers underlies this growth, and has allowed the diverse Clubs and Societies program (2731 members in 2003), the development of new services such as the CSD unit, and the extension continuing resurgence of interest in our creative awards programs such of operating hours to better service the campus during the week and as the Poetry Competition and the Acquisitive Art Award. The level of weekends. excellence amongst staff and volunteers was demonstrated by the high The positive results of 2002 and 2003 have enabled student fees to be calibre of both sets of nominees in the Annual Awards. held at the same real level (adjusted for inflation). The General Services Fees (GSF) and the proportion of that fee that is transferred to the Financial Trends UniCentre is significantly lower than the average student fee paid at As a not-for-profit organisation the major concerns of the UniCentre are other NSW Universities. to generate sufficient returns to meet its obligations and to fund service needs and capital development. The debt retirement program currently D Rome N Pennington D Rome N Pennington provides for annual repayments of nearly $700,000pa. Executive Chair Director and General Executive Chair Director and General Manager Manager 33 financial statements for the year ended 31 december 03 34 note 2003 2002 note 2003 2002 note 2003 2002 (b)Revenue Recognition - Note 3 $$ $$ $$ Revenues are recognised at fair value of the consideration received net statement of financial statement of financial position statement of cash flows for the of the amount of goods and services tax (GST). performance for the year ended as at 31 december 03 year ended 31 december 03 Sale of Goods Revenue from the sale of goods is recognised (net 31 december 03 Current Assets Cash Flows From Operating Activities of returns, discounts and allowances) when control of the goods passes to the customer. Revenue from Ordinary Activities Cash Assets 6 1,191,051 299,872 Cash Receipts in the Rendering of Services Revenue from rendering services is from Sale of Goods 3 10,575,701 10,262,768 Receivables 7 226,086 265,615 Course of Operations 15,834,420 15,022,238 recognised when that service has been fully provided. from Rendering of Services 3 1,362,872 1,379,000 Inventories 8 1,987,659 1,920,261 Cash Payments in the Course Other 10 127,504 62,069 Interest Income Interest revenue is recognised as it accrues, from Members’ Fees 3 3,010,908 2,725,075 of Operations (14,280,298) (14,630,038) taking into account the effective yield on the financial asset. Other Revenues 3 916,024 829,142 Total Current Assets 3,532,301 2,547,817 Interest Received 70,614 49,647 Borrowing Costs Paid (119,592) (86,703) Sale of Non-Current Assets The gross proceeds of non- Total Revenue 3 15,865,505 15,195,985 Non-Current Assets current asset sales are included as revenue at the date control of the Net Cash Provided by Expenses from Ordinary Activities Property, Plant & Equipment 11 1,646,529 1,663,485 asset passes to the buyer, usually when an unconditional contract of Operating Activities 22(ii) 1,505,144 355,144 sale is signed. Cost of Goods Sold 6,367,575 6,242,341 Intangibles 12 - - Occupancy Contribution 9 6,310,634 6,560,270 The gain or loss on disposal is calculated as the difference between the Operating & Administration Cash Flows from Investing Activities Payments for Property, Plant carrying amount of the asset at the time of disposal and the net Expenses 8,169,673 7,696,798 Total Non-Current Assets 7,957,163 8,223,755 and Equipment (342,069) (143,082) proceeds on disposal. Occupancy/Depreciation Expenses 584,195 606,354 Total Assets 11,489,463 10,771,572 Borrowing Costs 120,296 86,703 Proceeds from Sale (c)Members’ Fees Current Liabilities of Non-Current Assets 12,228 - Profit from Ordinary Activities Members’ fees are brought to account in the year to which the fees Payables 13 1,759,996 1,400,727 Net Cash Used in Investing Activities (329,841) (143,082) relate, and not necessarily the year in which the University of before Income Tax Expenses 3,4 623,766 563,791 Interest Bearing Liabilities 15 594,962 430,000 Wollongong or Illawarra Technology Corporation Ltd, which collect those Cash Flows from Financing Activities Income Tax Expense relating Other 14 53,358 104,180 fees on behalf of the Company, remit them to the Company. to Ordinary Activities 1(g) - - Proceeds from Borrowings 1,605,185 1,800,000 Provisions 16 406,674 384,387 Entrance fees are included in members’ fees. Net Profit 623,766 563,791 Repayments of Borrowings (1,889,309) (2,400,000) Total Current Liabilities 2,814,990 2,319,294 (d)Children’s Services Grants & Fees Total Revenue, Expense & Net Cash (Used in)/Provided by Non-Current Liabilities Grants received are recognised in the period to which they relate. Valuation Adjustments Financing Activities (284,124) (600,000) Interest Bearing Liabilities 15 1,660,914 2,110,000 Fee revenue is recognised when the fee, in respect of services Recognised Directly in Equity - - Net (Decrease)/Increase in Cash Held 891,179 (387,938) Other 14 222,000 240,000 provided, is receivable. Total changes in Equity other Provisions 16 557,156 491,640 Cash at the Beginning of the Financial Year 299,872 687,810 (e) Goods and Services Tax than those resulting from Total Non-Current Liabilities 2,440,070 2,841,640 transactions with owners as owners 623,766 563,791 Revenues, expense and assets are recognised net of the amount of Cash at the End of the goods and services tax (GST), except where the amount of GST is not The statement of financial performance is to be read in conjunction with Total Liabilities 5,255,060 5,160,934 Financial Year 22(i) 1,191,051 299,872 recoverable from the Australian Tax Office (ATO). In these circumstances the notes to, and forming part of, the financial statements set out on Net Assets 6,234,404 5,610,638 The statement of cash flows is to be read in conjunction with the notes the GST is recognised as part of the cost of acquisition of the asset or pages 34 to 42. Equity to, and forming part of, the financial statements set out on pages 34 to as part of an item of the expense. 42. Retained Profits 18 6,234,404 5,610,638 Receivables and payables are stated with the amount of GST included. Total Equity 6,234,404 5,610,638 notes to and forming part of the The net amount of GST recoverable from, or payable to, the ATO is included as a current asset or liability in the Statement of Financial The Statement of Financial Position is to be read in conjunction with the financial statements Position. notes to, and forming part of, the financial statements set out on pages 34 to 42. 1 Statement of Significant Accounting Cash flows are included in the statement of cash flows on a gross Policies basis. The GST components of cash flows arising from investing and financing activities which are recoverable from, or payable to, the ATO The significant policies which have been adopted in the preparation of are classified as operating cash flows. this financial report are: (f)Borrowing Costs (a)Basis of Preparation Borrowing costs include interest, amortisation of discounts or premiums The financial report is a general purpose financial report which has relating to the borrowings, amortisation of ancillary costs incurred in been prepared in accordance with Australian Accounting Standards, the connection with arrangement of borrowings, foreign exchange losses Public Finance and Audit Act 1983, the Public Finance and Audit net of hedged amounts on borrowings, including trade creditors and (General) Regulation 2000, Urgent Issues Group Consensus Views, other lease finance charges. authoritative pronouncements of the Australian Accounting Standards Board and the Corporations Act 2001. It has been prepared on the Ancillary costs incurred in connection with the arrangement of basis of historical costs and, except where stated, does not take into borrowings are capitalised and amortised over the life of the account changing money values or current valuations of non-current borrowings. Borrowing costs are expensed as incurred unless they assets. These accounting policies have been consistently applied and, relate to qualifying assets. Qualifying assets are assets which take more except where stated, are consistent with those of the previous year. than 12 months to get ready for their intended use or sale. In these circumstances, borrowing costs are capitalised to the cost of the 35 financial statements for the year ended 31 december 03 36 assets. Where funds are borrowed specifically for the acquisition, (k)Inventories The depreciation/amortisation rates used for each class of asset are as 2 Corporate Information construction or production of a qualifying asset, the amount of follows: Stock has been valued at the lower of cost and net realisable value. Wollongong UniCentre Limited is a company limited by guarantee. It is borrowing costs capitalised is those incurred in relation to that Property, Plant and Equipment Cost is based on the first-in first-out principle and includes expenditure incorporated and domiciled in Australia. borrowing, net of any interest earned on those borrowings. Where funds incurred in acquiring the stock and bringing it to the existing condition 2003 2002 The registered address of the company is: are borrowed generally, borrowing costs are capitalised using a and location. Occupancy contribution 3.33% 2.50% - 3.33% Northfields Avenue weighted average capitalisation rate. Leasehold improvements 10% - 20% 10% - 20% These bases of valuation are consistent with those of previous years. NORTH WOLLONGONG NSW 2500 (g)Taxation Net realisable value is determined on the basis of each inventory line’s Plant & equipment 10% - 33% 10% - 33% The operations of the Company are exempt from income tax under normal selling pattern. Expenses of marketing, selling and distribution to Intangible note 2003 2002 $$ Section 50-5 of the Income Tax Assessment Act (1997). customers are estimated and are deducted to establish net realisable Goodwill 10 Years 10 Years The operations of the Company are exempt from payroll tax under value. 3 Revenue from Ordinary Activities (p)Payables Sections 10.1(k) and 10.2 of the Payroll Tax Act 1971. (l) Leased Assets Revenue from Operating Activities Liabilities are recognised for amounts to be paid in the future for goods (h)Acquisitions of Assets Leases under which the Company or its controlled entities assume Sales Revenue from Operating Activities and services received. Trade accounts payable are normally settled substantially all the risks and benefits of ownership are classified as Related Parties 546,807 849,740 All assets acquired including property, plant and equipment and within the trading terms of suppliers, which range from 7 to 120 days. intangibles other than goodwill are initially recorded at their cost of finance leases. Other leases are classified as operating leases. Trading Income 10,028,894 9,413,028 acquisition at the date of acquisition, being the fair value of the Finance Leases Finance leases are capitalised. A lease asset (q)Bank Loans 10,575,701 10,262,768 consideration provided plus incidental costs directly attributable to the and a lease liability equal to the present value of the minimum lease Bank loans are carried on the statement of financial position at their acquisition. payments are recorded at the inception of the lease. principal amount, subject to set off arrangements. Interest expense is Revenue from Rendering Services Trading Revenue 1,362,872 1,379,000 Where settlement of any part of cash consideration is deferred, the Lease liabilities are reduced by repayments of principal. The interest accrued at the contracted rate in Other Current Liabilities components of the lease payments are expensed. Contingent rentals amounts payable are recorded at their present value, discounted at the (r) Employee Entitlements Revenue from Members’ Fees rate applicable to the company if a similar borrowing were obtained are expensed as incurred. Paid by Related Parties 3,009,022 2,723,513 Wages, Salaries & Annual Leave The provisions for from an independent financier under comparable terms and conditions. Payments made under operating leases are Operating Leases employee entitlements to wages, salaries and annual leave represent Other 1,886 1,562 expensed on a straight line basis over the term of the lease, except Expenditure, including that on internally generated assets other than present obligations resulting from employees’ services provided up to 3,010,908 2,725,075 where an alternative basis is more representative of the pattern of research and development costs, is only recognised as an asset when the balance date, calculated at amounts expected to be paid when the benefits to be derived from the leased property. the entity controls future economic benefits as a result of the costs liabilities are settled. Other Revenue from Operating Activities incurred, it is probable that those future economic benefits will Grants Received (m)Goodwill - Note 12 Long Service Leave The provision for employee entitlements to eventuate, and the costs can be measured reliably. Costs attributable to Goodwill represents the excess of the purchase consideration and long service leave represents the present value of the estimated future Related Parties 221,000 295,500 feasibility and alternative approach assessments are expensed when incidental costs over the fair value of the identifiable net assets cash outflows to be made resulting from employees’ services provided Other 42,841 30,781 incurred. acquired. up to balance date. Rental Income Items of plant and equipment less than $5,000 are expensed in the The provision is calculated using estimated future increases in wage year of acquisition. (n)Recoverable Amount of Non-Current Assets Related Parties 64,688 64,688 and salary rates including related on-costs and expected settlement Occupancy Contribution The Company from time to time Valued on a Cost Basis Other 217,603 184,408 dates based on turnover history and is discounted using the rates contributes to the cost of construction of buildings, their improvements Other Commissions, UniCentre’s assets are not held for the primary purpose of generating attached to national government securities at balance date which most and landscaping on land over which it has no security or tenure. These net cash inflows, therefore the requirement to write down assets to their closely match the terms of maturity of the related liabilities. Vending Machines, etc. 169,902 76,087 amounts are accounted for in the Statement of Financial Position as recoverable amount under AASB 1010 ‘Recoverable Amount of Non Leave is charged to the provision at the time leave is taken. InterestRelated ReceivedParties – Commission 129,376 70,614 128,031 49,647 Occupancy Contribution, pursuant to an agreement reached with the Current Assets’ does not apply. University of Wollongong, and written off over their expected useful lives Superannuation Entitlements Contributions to employee 916,024 829,142 as detailed in note 1(o). (o)Depreciation and Amortisation superannuation funds are charged against income as incurred. The Useful Lives All assets, including intangibles, have limited useful Company is under no legal obligation to make up any shortfall in the Revenue from Outside Operating Activities Subsequent Additional Costs Costs incurred on assets lives and are depreciated/amortised using the straight line method over funds’ assets to meet payments due to employees. Gross Proceeds from the Sale of subsequent to their initial acquisition are capitalised when it is probable their estimated useful lives. Property, Plant & Equipment 12,227 - that future economic benefits in excess of the originally assessed (s) Provisions Assets are depreciated or amortised from the date of acquisition or, in 15,877,732 15,195,985 performance of the asset will flow to the consolidated entity in future A provision is recognised when a legal or constructive obligation exists respect of internally constructed assets, from the time an asset is years. Costs that do not meet the criteria for capitalisation are expensed as a result of a past event and it is probable that an outflow of completed and held ready for use. as incurred. economic benefits will be required to settle the obligation. Depreciation and amortisation rates and methods are reviewed annually If the effect is material, provisions are determined by discounting the (i)Revisions of Accounting Estimates for appropriateness. When changes are made, adjustments are expected future cashflows at a pre-tax rate that reflects current market Revisions to accounting estimates are recognised prospectively in reflected prospectively in current and future periods only. Depreciation assessments of the time value of money and the risks specific to the current and future periods only. and amortisation are expensed. liability, except where noted below. (j) Receivables (t) Comparative Information The collectibility of debts is assessed at balance date and general provision is made for any doubtful accounts. Where necessary, prior year figures have been reclassified to faciliate comparison. Trade debtors to be settled within 90 days are carried at amounts due. 37 financial statements for the year ended 31 december 03 38 note 2003 2002 note 2003 2002 note 2003 2002 note 2003 2002 $$ $$ $$ $$ 4 Operating Profit 8 Inventories - at Cost Retail & Functions Computer Equipment (a) Individually Significant Items included in Profit from Finished Goods Stock: Carrying Amount at Beginning of Year 2,225,019 2,317,613 At Cost 135,125 135,125 Ordinary Activities before Income Tax Expense Catering 52,478 43,962 Amortisation (92,594) (92,594) Accumulated Depreciation (127,034) (122,786) Redundancy Payments - (158,173) Bar 18,183 12,487 Carrying Amount at End of Year 2,132,425 2,225,019 8,091 12,339 Writeback of Creditor - 210,400 Books/Retail/Newsagency/Software 1,860,344 1,813,214 University Hall Total Property, Plant and Equipment Post Office 56,655 50,598 - 52,227 Carrying Amount at Beginning of Year 517,886 539,438 Net Book Value 1,646,529 1,663,485 1,987,659 1,920,261 (b) Profit from Ordinary Activities has been arrived at Amortisation (21,552) (21,552) Property, Plant & Equipment Reconciliations after charging the following items: 9 Occupancy Contribution Carrying Amount at End of Year 496,334 517,886 Reconciliations of the Carrying Amounts for Each Class of Amounts set aside to Provisions Building Arcade 1(h) Child Care Property, Plant and Equipment are set out below: for Employee Entitlements 339,356 306,009 At Cost 204,654 204,654 Carrying Amount at Beginning of Year 469,602 489,145 Building Improvement Provision for Doubtful Debts - 2,000 Accumulated Amortisation (47,705) (40,890) Amortisation (19,543) (19,543) Carrying Amount at Beginning of Year 1,361,939 1,624,531 Bad Debts 17,870 - Additions 51,679 80,059 156,949 163,764 Carrying Amount at End of Year 450,059 469,602 Interest Paid or Due and Payable Disposals (18,123) (52,600) Related Parties 20,043 39,972 Retail & Functions IT Arcade Depreciation (268,389) (290,051) Other 89,895 46,731 At Cost 2,780,579 2,780,579 Carrying Amount at Beginning of Year 435,433 452,083 Carrying Amount at End of Year 1,127,106 1,361,939 109,938 86,703 Accumulated Amortisation (648,154) (555,560) Amortisation (12,500) (16,650) Plant & Equipment 2,132,425 2,225,019 Carrying Amount at End of Year 422,933 435,433 Lease Rental Expense – Carrying Amount at Beginning of Year 289,207 282,088 Operating Leases 46,366 85,217 University Hall UniBar Additions 290,390 63,023 Depreciation of: At Cost 647,196 647,196 Carrying Amount at Beginning of Year 2,748,566 2,845,198 Disposals (6,343) - Building Improvements 268,389 290,051 Accumulated Amortisation (150,862) (129,310) Amortisation (96,632) (96,632) Depreciation (61,922) (55,904) Plant & Equipment 61,922 55,904 Carrying Amount at End of Year 511,332 289,207 Computer Equipment 4,248 6,610 496,334 517,886 Carrying Amount at End of Year 2,651,934 2,748,566 Financed Plant & Equipment 334,559 352,565 Child Care 10 Other At Cost 586,856 586,856 Carrying Amount at Beginning of Year - - Amortisation of Occupancy Accrued Income 45,481 6,215 Accumulated Amortisation (136,797) (117,254) Additions 186,532 - Contribution 249,636 253,787 Prepayments 82,024 55,854 Depreciation (5,258) - 450,059 469,602 Total Depreciation and Amortisation 584,195 606,352 127,504 62,069 Carrying Amount at End of Year 181,274 - IT Arcade Net (Gain)/Loss on Disposal of Computer Equipment At Cost 500,000 500,000 11 Property, Plant & Equipment Non-Current Assets: Carrying Amount at Beginning of Year 12,339 18,949 Property, Plant and Equipment 12,238 - Accumulated Amortisation (77,067) (64,567) Building Improvements Depreciation (4,248) (6,610) 422,933 435,433 At Cost 2,913,665 2,880,737 Carrying Amount at End of Year 8,091 12,339 5 Auditors’ Remuneration Accumulated Depreciation (1,786,559) (1,518,798) Amounts Received or Due and Receivable UniBar 1,127,106 1,361,939 12 Intangibles by the Auditors for Audit Services 23,000 23,100 At Cost 2,901,853 2,901,853 Accumulated Amortisation (249,919) (153,287) Plant & Equipment Goodwill – Newsagency 103,000 103,000 Amounts Received or Due and Receivable At Cost 870,169 776,031 Accumulated Amortisation (103,000) (103,000) by the Auditors for Other Services 400 300 2,651,934 2,748,566 Accumulated Depreciation (540,111) (486,824) - - Total Auditors’ Remuneration 23,400 23,400 Total Occupancy Contribution 7,621,138 7,621,138 Accumulated Amortisation (1,310,504) (1,060,868) 330,058 289,207 13 Payables 6 Cash Assets 6,310,634 6,560,270 Financed Plant & Equipment Sundry Creditors 1,202,255 928,743 Cash at Bank 1,186,831 297,652 Reconciliations At Cost 186,532 - Accrued Charges 557,741 471,984 Cash on Hand 4,220 2,220 Reconciliations of the Carrying Amounts for each Class of Accumulated Depreciation (5,258) - 1,759,996 1,400,727 1,191,051 299,872 Occupancy Contribution are set out below: 181,274 - 7 Receivables Building Arcade Motor Vehicles Debtors 236,086 251,660 Carrying Amount at Beginning of Year 163,764 170,580 At Cost - 15,230 Less: Provision for Doubtful Debts (10,000) (10,000) Amortisation (6,815) (6,816) Accumulated Depreciation - (15,230) Grants Received in Advance - 23,955 Carrying Amount at End of Year 156,949 163,764 Sundry Debtors - - -- 226,086 265,615 39 financial statements for the year ended 31 december 03 40 note 2003 2002 note 2003 2002 note 2003 2002 note 2003 2002 $$ $$ $$ $$ 18 Retained Profits 14 Other Liabilities The Bank Loan is in the form of a Bill Facility and is secured by a 17 Financial Instruments Retained Profits at the Current Registered Mortgage Debenture over the Assets and (a) Credit Risk Undertakings of Wollongong UniCentre Limited and a Guarantee Beginning of the Financial Year 5,610,638 5,046,847 Commonwealth Department of Credit Risk is the risk of financial loss arising from a counterparty Net Profit 623,766 563,791 Health and Family Services Loan 18,000 18,000 and Indemnity for $3,300,000 from the University of Wollongong. failing to discharge a financial obligation. The company’s Retained Profits at the End Deposits Held 31,800 22,752 The Average Effective Floating Interest Rate for the National maximum exposure to Credit Risk is represented by the carrying of the Financial Year 6,234,404 5,610,638 Rent Received in Advance 3,558 14,504 Australia Bank Loan is 5.13% (2002: 5.14%) amounts of the Financial Assets included in the Statement of 19 Economic Dependency Fees in Advance - 42,836 The Fixed Interest Rate of the University of Wollongong Loan is Financial Position. The Company does not have any significant Other - 6,088 The Company’s Trading Activities do not depend on a Major 8.0% per annum, and Unsecured (2002: 8.0%). exposure to any individual customer or counterparty. 53,358 104,180 Financing Arrangements (b) Interest Risk Customer or Supplier. However, the Company is economically dependent on the continued existence of the University of Non-Current (i) The Company has access to the following Bill Facility: The Company’s exposure to Interest Rate Risk and the effective Wollongong. Commonwealth Department of Total Facilities Available: weighted average interest rate for classes of Financial Asset and Health and Family Services Loan 222,000 240,000 Bill Acceptance Facility 1,980,000 2,310,000 Financial Liabilities is set out below: 20 Contingent Liabilities There were no known Contingent Liabilities existing at Balance The Company has responsibility for repayment of a loan, made by Facilities utilised at Balance Date: (c) Net Fair Value of Financial Assets and Liabilities Date. the Commonwealth Department of Health and Family Services to Bill Acceptance Facility 1,900,000 2,140,000 The Directors consider the carrying amounts of Bank Term the University of Wollongong, to finance, in part, extensions to the Facilities not utilised at Balance Date: Deposits, Accounts Receivable, Accounts Payable and Bank 21 Commitments Children’s Services Centre. Bill Acceptance Facility 80,000 170,000 Loans approximate Net Fair Value. Capital Expenditure There were no Capital Expenditure Commitments at Balance Loan Outstanding at Balance Date: 240,000 258,000 (ii) The Company has access to the following Date. National Australia Bank Mastercard Facility: A schedule of outstanding Public Borrowings or Other Repayable Total Facilities Available: Operating Lease Commitments Future Non-Cancellable Operating Lease Rentals of Plant and Advances, setting out those Debts that are due: Mastercard Facility 150,000 150,000 Equipment, not provided for in the Financial Statements and (a) Not later than 1 Year 18,000 18,000 Facilities utilised at Balance Date: Payable: (b) Later than 1 Year but not later Mastercard Facility 4,650 9,554 Not later than one Year 44,809 103,686 (c)than Later 5than Years 5 Years 150,000 72,000 168,000 72,000 Facilities not utilised at Balance Date: Later than one Year but not Mastercard Facility 145,350 140,446 later than five years 8,476 39,600 240,000 258,000 (ii) The Company has access to the following 53,285 143,286 15 Interest Bearing Liabilities National Australia Bank Hire Purchase Facility: note weighted floating fixed interest maturing in non total Current Total Facilities available: Hire Purchase Facility 500,000 - average interest 1yr or 1-5yrs over interest Related Party - 2003 interest rate less 5yrs bearing University of Wollongong Loan 200,000 100,000 Facilities utilised at Balance Date: Financial assets Commercial Hire Purchase Liability 64,962 - Hire Purchase Facility 155,876 - Cash 6 4.45% 1,186,831 - - - 4,220 1,191,051 Receivables 7 - - - - - 236,086 236,086 National Australia Bank Loan 330,000 330,000 Facilities not utilised at Balance Date: 594,962 430,000 Hire Purchase Facility 344,124 - 1,186,831 - - - 240,306 1,427,137 (iii) The Company has received a Loan from the Financial liabilities Non-Current Interest bearing liabilities 15 5.34% - 594,962 1,410,914 250,000 - 2,255,876 Related Party - University of Wollongong, a Related Party, to finance the Payables 13 - - - - - 1,759,996 1,759,996 University of Wollongong Loan - 300,000 Company’s Contribution to the building of the IT Arcade. Other Creditors 14 - - - - - 275,358 275,358 The Company will Expense the amount as Occupancy Commercial Hire Purchase Liability 90,914 - - 594,962 1,410,914 250,000 2,035,354 4,291,230 National Australia Bank Loan 1,570,000 1,810,000 Contribution over the Expected Useful Life of the building of 30 years. 2002 1,660,914 2,110,000 Loan Outstanding at Balance Date: 200,000 400,000 Financial assets Cash 6 4.55% 297,652 - - - 2,220 299,872 Receivables 7 - - - - - 251,660 251,660 16 Provisions A Schedule of Outstanding Public Borrowings or Other Repayable Other debtors 10 ------Advances, setting out those Debts that are due: Current 297,652 - - - 253,880 551,532 Long Service Leave 50,000 50,000 (a) Not later than 1 Year 594,962 430,000 Financial liabilities (b) Later than 1 Year but not later Annual Leave 356,674 334,387 Interest bearing liabilities 15 5.20% - 430,000 1,720,000 390,000 - 2,540,000 406,674 384,387 Payables 13 - - - - - 1,400,727 1,400,727 (c) Laterthan than 5 5Years Years 250,000 1,410,914 390,000 1,720,000 Non-Current Other Creditors 14 - - - - - 344,180 344,180 2,255,876 2,540,000 Long Service Leave 557,156 491,640 - 430,000 1,720,000 390,000 1,744,907 4,284,907 41 financial statements for the year ended 31 december 03 42 note 2003 2002 note 2003 2002 note 2003 2002 note 2003 2002 $$ $$ $$ $$ 22 Notes to the Statement of Cash Flows 24 Directors’ Remuneration Contribution to Function Manager’s Vehicle - 9,469 supplementary notes to financial (i) Reconciliation of Cash The number of Directors of the Company whose Income from the University’s share of Lodge Profit 626 2,747 statements for the year ended For the purposes of the Statement of Cash Flows, Cash includes Company or any Related Party falls within the following bands: Total Expenses 535,374 616,195 31 december 03 number number Cash on Hand and at Bank and Short Term Deposits at Call, net Other 26 Detailed Profit and Loss Account $00 - $9,999 15 15 of Outstanding Bank Overdrafts. Cash as at the End of the Student Fees collected by $50,000 - $59,999 - - Income Financial Year as shown in the Statement of Cash Flows is the University 2,908,258 2,642,707 Members Fees 3,009,022 2,723,513 $60,000 - $69,999 - - reconciled to the Related Items in the Statement of Financial (c) Balances with Controlling Entity Life Members Fees 1,886 1,562 $100,000 - $109,999 - 1 Position as follows:- Commissions 12,262 38,745 Cash Assets 6 1,191,051 299,872 $120,000 - $129,999 1 - Receivables - Current Trade Receivables 143,595 121,710 Interest Received 70,614 49,647 (ii) Reconciliation of Profit from Ordinary Activities to Net Total Income Paid or Payable, or Sundry Income 3,653 8,675 Payables - Current Cash provided by Operating Activities otherwise made available, to all Rent Received, Other than Trade Creditors 109,569 77,164 Profit from Ordinary Activities 623,766 563,791 Directors of the Company from the from Catering Businesses 213,950 196,512 Company or any Related Party Add/(Less) Non-Cash Items: Payables - Non Current Sales of Assets - 4,273 Other Loans 200,000 400,000 Amortisation of Occupancy Contribution 249,636 253,787 124,000 104,788 Profit on Catering Trading 324,338 258,262 Amounts set aside to Provisions 339,356 306,011 25 Related Parties (iii)Other Related Parties Profit on UniShop Trading 390,937 534,819 Creditor Writeback - (210,400) The Company enters into Transactions with Other Entities Profit on Post Office Trading 98,576 103,282 (i) Directors controlled by the University of Wollongong;Illawarra Technology Profit on Lodge Trading 627 7,178 (Profit)/Loss on Disposal of Assets1 2,238 - The names of each person holding the position of Director of Depreciation 334,559 352,565 Corporation Ltd (ITC) and University of Wollongong Recreation Profit/(Loss) on Shoalhaven Campus (41,955) (50,790) Wollongong UniCentre Limited during the Financial Year are and Aquatic Centre Ltd (URAC). Profit/(Loss) on Children’s Services (74,163) (96,455) Net Cash provided by D Considine, B Fraser, S Gower, A Hadaya, B Lloyd, D Patterson, Grants for Specific Purposes 26(a) 2,000 57,500 (a) Transactions Entertainment Machines 9,766 13,122 Operating Activities before change D Rome, S Salem, G Smith, J Starkey, J Thom, B Ward, G Ward, Total Income 4,021,513 3,849,845 in Assets and Liabilities 1,559,555 1,265,754 Income from Sales 170,843 189,864 N Webster and N Pennington. The resignations of D Patterson, Grants for Specific Purposes 5,000 10,000 Less Expenditure Change in Assets and Liabilities during the Financial Year: S Salem and G Smith were accepted by the Board of Directors Clerical (Increase)/Decrease in Inventories (67,399) (290,580) during last year. Details of Directors’ Remuneration are set out in 175,843 199,864 Wages 638,841 560,098 (Increase)/Decrease in Note 24. Expenses 814 302 Wages On Costs 169,732 156,028 808,573 716,126 Prepayments/Other Debtors (65,435) 119,948 Apart from the details disclosed in this note, no Director has Other (Increase)/Decrease in Trade/ entered into a Material Contract with the Company since the end Student Fees collected by ITC 100,764 80,224 Cleaning Building 11 Wages 361,417 364,093 Term Debtors 39,529 (124,100) of the previous Financial Year and there were no Material (b) Balances with Related Parties Wages On Costs 113,652 105,747 (Decrease)/Increase in Trade Contracts involving Directors’ interests at year end. (ii) Controlling Entity Disclosures - University of Receivables – Current 475,069 469,840 Creditors/Accruals 359,269 (340,106) Wollongong Trade Receivables 35,165 2,657 Office (Decrease)/Increase in Other (a) Loans Other – Student Fees - - Telephone 57,068 61,130 Current Liabilities (68,822) 34,971 (Decrease)/Increase in Provisions (251,553) (310,743) The Company received a Loan from the University of Wollongong 35,165 2,657 Postage 4,562 4,294 Printing & Stationery & Computer 78,517 57,379 (54,411) (910,610) in 1998. Refer Note 15. Payables – Current & Non Current- - - 140,147 122,803 Net Cash provided by The Fixed Interest Rate charged is 8% per annum on the (c) Directors of Related Parties Operating Activities 1,505,144 355,144 Maintenance Outstanding Balance. (not being Directors of the Company) Security 5,498 5,649 23 Subsequent Events Interest brought to account by the Company on the Loan during From time to time Directors of Related Parties or their Director- Cleaning 27,198 34,866 related Entities may purchase goods or services from the Insurance 39,358 45,495 There has not arisen in the interval between the End of the the year was $20,043. (2002: $39,972) Repairs and Maintenance 152,558 84,878 (b) Other Transactions Company. These purchases are on the same terms and Financial Year and the date of this report any Item, Transaction or 224,612 170,888 Income conditions as those entered into by the Company’s employees or Event of a material or unusual nature likely, in the opinion of the Services Sales 440,652 659,876 customers and are trivial or domestic in nature. Directors of the Company, to affect significantly the Operations of (iv)Ultimate Controlling Entity UniCentre Catering 29,836 73,344 the Company, the results of those Operations, or the State of Commissions 129,376 128,031 Fringe Benefits Tax 6,993 4,849 Grants for Specific Purposes 216,000 285,500 The Ultimate Controlling Entity of the Company is the University of Affairs of the Company, in subsequent Financial Years. Wollongong. 36,829 78,193 Total Income 786,028 1,073,407 Entertainment end of audited financial CSD and Entertainment Activities 214,695 171,059 Expenses statements Goods and Services 466,248 536,814 Wages 98,122 128,586 Wages On Costs 31,582 30,361 Contribution to General Publications and Promotions 54,016 55,234 Manager’s Salary 68,500 67,165 398,415 385,240 43 financial statements for the year ended 31 december 03 44 note 2003 2002 note 2003 2002 note 2003 2002 note 2003 2002 $$ $$ $$ $$ Minor Equipment & Lease Equipment (a) Grant Income Keira Buffet Shoalhaven Campus UniShop + IT Equipment 33,000 5,080 Related Parties Sales 753,287 726,507 Sales 88,095 59,712 Buildings Equipment 9,818 7,038 Accommodation Office Recurrent Grant - 7,500 Less: Cost of Goods Sold 373,596 374,408 Less: Cost of Goods Sold 34,283 26,731 Catering Equipment 37,315 35,357 Capital Equipment Subsidy 50,000 Gross Profit 379,691 352,099 Gross Profit 53,812 32,981 UIC Intenational Links Grant 2,000 - Food Services 2,716 750 Less: Less: Finance Office Computers - 4,950 2,000 57,500 Wages 245,582 220,428 Wages 66,075 53,681 Childcare Equipment (6,364) 23,403 Wages On Costs 68,881 59,346 Wages On Costs 14,592 9,580 27 Trading Statements Office Equipment 956 - Overheads / Expenses 29,846 31,664 Overheads / Expenses 15,100 20,510 Office Computers Lease 39,681 76,404 Food & Beverage Catering Services Profit/(Loss) on Keira Buffet 35,382 40,661 Profit/(Loss) on Shoalhaven Campus (41,955) (50,790) Public Catering Marketing Printing Lease 2,010 1,841 Sal Paradise Children’s Services MotorSoftware Vehicle Development Leases 4,675 - 1,0845,888 Fuel Silo Sales 393,916 388,151 Parents Fees 761,022 603,492 Sales 441,320 468,928 123,807 161,795 Less: Cost of Goods Sold 144,144 134,771 Less: Cost of Goods Sold 216,537 255,048 Fee Relief Payments 498,648 475,176 Gross Profit 249,772 253,380 Back Payment of Government Accommodation Office Gross Profit 224,783 213,880 Wages - 9,989 Less: Funding for 2001 31,972 - Less: Grants Wages On Costs - 777 Wages 159,733 148,158 Wages 224,783 140,513 Related Party - University of Wollongong 185,000 184,999 Wages On Costs 38,869 47,825 - 10,766 Wages On Costs 41,030 51,023 Overheads / Expenses 31,478 36,563 SRC 27,000 30,001 Overheads / Expenses 53,655 52,553 Other Grants 15,841 780 Other Expenditure Profit/(Loss) on Sal Paradise 19,692 20,834 Advertising 15,183 4,467 Profit/(Loss) on Fuel Silo 15,942 (30,209) Other Income 1,755 - Profit/(Loss) on Public Catering 59,475 (27,070) Amortisation of Occupancy Contribution 249,636 253,787 Olive Rumba 1,521,238 1,294,448 Audit and Accounting Fees 23,400 17,230 Sales - 45,124 Net Rental from Catering Businesses 68,341 52,584 Less: Audit Fees - Workers’ Compensation 7,200 - Less: Cost of goods sold - 23,688 Food & Beverage Vending Machines 102,374 80,259 Wages 1,059,117 1,010,716 Bank Charges 3,961 3,030 Gross Profit - 21,436 Profit on Public Catering, Wages On Costs 231,285 192,204 Operating Expenses 304,999 187,983 Cash Handling 70,705 58,288 Less: including Vending & Rental 230,190 105,773 Profit/(Loss) on Children’s Services (74,163) (96,455) Consultancy 42,742 112,941 Wages - 31,282 UniBar Trading Computer Software Expenses & Wages On Costs - 11,135 Sales 668,623 632,600 UniShop + IT Trading Overheads / Expenses - 19,557 Agreements 97,330 69,832 Less: Cost of Goods Sold 275,979 252,894 (including Books, Software, Retail and Newsagent) Profit/(Loss) on Olive Rumba - (40,538) Sales – Retail 1,232,343 1,229,646 CSSO Grant 10,000 10,000 Gross Profit 392,644 379,706 Creditor Writeback - (210,400) Engine Sales – Newsagency 505,458 492,015 Less: Sales – Books / Software 4,280,726 4,055,824 Depreciation 334,559 352,567 Sales 126,639 125,522 Wages 184,772 167,702 General Manager Salary Contribution 68,500 67,165 Less: Cost of goods sold 73,453 61,880 Wages On Costs 45,635 41,027 Total Sales 6,018,527 5,777,485 Interest 109,938 86,703 Gross Profit 53,186 63,642 Overheads / Expenses 70,885 55,226 Less: Cost of Goods Sold 4,310,485 4,150,257 Insurances 24,417 24,706 Gross Profit 1,708,042 1,627,228 Less: Profit on UniBar Trading 91,352 115,751 Legal & Consultancy Expenses 28,671 31,133 Less: Wages 47,715 52,689 Function Trading (Profit)/Loss on Disposal of Assets 12,238 - Wages 786,339 712,997 Wages On Costs 11,854 19,501 Sales (including room hire) 1,167,261 1,027,370 Provision for Doubtful Debts & Overheads / Expenses 17,748 31,028 Wages On Costs 202,465 150,942 Less: Cost of Goods Sold 349,076 290,160 Bad Debts & Bad Debt Expenses - 4,495 Profit/(Loss) on Engine (24,131) (39,576) Overheads/Expenses 243,909 228,470 Gross Profit 818,185 737,210 Provision for long service leave - - Subtotal 475,329 534,819 UniBar Food Trading Less: Other Expenses 6,620 4,026 Less: Net cost of Obsolete Stock Sales 455,517 412,499 Wages 489,997 415,511 Redundancy Payments - 158,173 Less: Cost of Goods Sold 229,209 192,978 disposed of during the Year 84,392 - Wages On Costs 108,939 88,029 Sponsorships & Donations 7,596 10,525 Profit on UniShop + IT Trading 390,937 534,819 Gross Profit 226,308 219,521 Overhead / Expenses 216,453 196,932 SubscriptionsVehicle Expenses / Licences 12,67213,227 28,076 8,293 Less: Profit on Function Trading 2,796 36,738 Staff Training & Recruitment 51,7001,190,295 75,366 1,170,403 Wages 145,325 127,877 Total Expenditure 3,397,747 3,286,054 Total Profit/(Loss) Wages On Costs 43,412 32,578 on All Catering Trading 324,338 258,262 Operating Profit/(Loss) 623,766 563,791 Overheads / Expenses 24,981 37,308 Profit/(Loss) on Unibar Food Trading 12,590 21,758 45 financial statements for the year ended 31 december 03 46 note 2003 2002 $$ Post Office Trading Sales 467,516 619,689 Commissions 171,223 143,577 638,739 763,266 Less: Cost of Goods Sold 360,813 477,250 Gross Profit 277,926 286,016 Less: Wages 129,015 126,507 Wages On Costs 39,335 43,240 Expenses 11,000 12,987 Profit on Post Office Trading 98,576 103,282 Lodge Operations Sales 69,475 84,552 Less: Wages 40,204 39,335 Wages On Costs 11,021 8,341 Expenses 8,903 23,643 Servicing 1,756 2,455 Maintenance 6,338 853 Profit Share to University 626 2,747 Profit on Lodge 627 7,178 Profit on all Trading Units 698,360 756,296 2004 © 0402 75 70 75 blank advertising Designed by