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Blackline Safety Optimized Efficiency and Output by Investing in the Cloud

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Blackline Safety Optimized Efficiency and Output by Investing in the Cloud Customer Case Study – Industrial Safety Blackline Safety optimized efficiency and output by investing in the cloud In the midst of a pandemic, Blackline Safety was able to balance critical software innovation and platform improvements while supporting their expanding customer base. Our customer The obstacles they faced Blackline Safety is a global connected safety Blackline Safety needed a high-volume data leader, providing wearable safety technology, streaming and processing infrastructure personal and area gas monitoring, cloud- to support an expanding customer base connected software and data analytics. and growing solutions portfolio while also supporting the requirements for a contact tracing reporting solution designed to keep workers safe amid the COVID-19 pandemic. How we helped What we achieved together Amazon Web Services (AWS), Amazon S3, Onica, a Rackspace Technology company, Amazon Redshift, AWS Lambda, Amazon successfully helped Blackline migrate Kinesis, Amazon EMR and Delta Lake. from its conventional data ingestion and database storage to a contemporary AWS infrastructure that will support its future growth and innovation. Transforming While Google and Apple announced development for a quick deployment to help their collaboration efforts to support a keep workers around the world safe and industrial safety comprehensive smartphone platform, healthy amid the global COVID-19 pandemic. these consumer devices were not certified Blackline Safety is a global connected safety intrinsically safe and could not be taken into A key challenge of the project was leader, providing wearable safety technology, refineries, power plants and many other discovering how to support the planned personal and area gas monitoring, cloud- industrial facilities. To keep employees safe increase in the data flowing in from connected software and data analytics. Since and healthy in an office or out in the plant, Blackline-connected wearables in the field. the launch of its first G7 cloud-connected Blackline leveraged its intrinsically safe To better support clients’ growing needs, safety wearables in 2016, Blackline Safety employee wearables, along with cloud-hosted including industrial contact tracing, the data has experienced rapid growth — expanding software and data analytics to provide rate from each wearable was required to shift into new markets and growing its employee automated reporting and visualizations to from once every five minutes (when not in count from 80 to more than 260. As its user support contact tracing investigations in the alarm), to once every ten seconds — a 30x base expands, Blackline delivers services industrial workplace. interval increase. to an increased number of customers who seek to leverage data across all aspects of their organizations. This growth has driven Leveraging the cloud the creation of the Blackline Vision data “Onica is a valued partner science team as well as a suite of services of Blackline Safety — they to optimize efficiency that help businesses get the most from their and output digital transformations. have helped us navigate various challenges and Blackline engaged with Onica, a Rackspace Technology company and a leading AWS Balancing growth with prepare us for the future” Partner Network (APN) Premier Consulting John Moura – Director, Software Development and Partner excelling in leveraging cloud Operations, Blackline Safety innovation capabilities to optimize business efficiency With an ever-expanding customer base and and output. Supporting Blackline’s existing portfolio of solutions, Blackline Safety now “At Blackline’s stage of accelerating growth, AWS infrastructure, the Onica team worked manages more data than ever before, all of it was becoming difficult to balance critical with Blackline to implement a solution which needs to be processed in real-time to software innovation with the need to grow using Amazon Kinesis and Amazon EMR to provide customers with insightful analytics our team and simultaneously manage collect high-volume data streamed from G7 about their business. As a result of this rapid improvements to our platform,” said John devices in the field via integrated cellular and growth, Blackline recognized that limitations Moura, Director, Software Development and satellite connectivity. of their current architecture may arise if Operations. “We knew that investing in our The result is a workflow designed to ingest not addressed. They needed assistance cloud infrastructure would support our next the higher-data-rate raw messages and with Amazon Web Services (AWS) platform phase of growth, but it was critical to select then enrich them to deliver high-value expansion to efficiently process data from the right partner with deep experience data in Amazon Redshift for reporting. The a growing number of products in the field and a proven track record. We found that new solution also integrates Delta Lake, combined with a planned increase of data partner with Onica.” providing scalable handling and cohesive reported from each connected wearable. Blackline realized it needed a partner streaming of data. Compounding Blackline’s challenge of with big data expertise that could help With this new infrastructure, data is ingested managing a growing stream of data from re-architect some elements of its current and routed using a number of tools to connected wearables, 2020’s COVID-19 platform. Further, Blackline required preserve its integrity. It’s then enriched, pandemic introduced new urgency for additional resources in order to build out transmitted and assembled depending on the project. Early in the year, Blackline a data lake architecture that could support its application, which can include contact collected client interest regarding its need new industrial contact tracing reporting — tracing reporting, mapping of gas leaks, for industrial contact tracing support. a proprietary solution that required rapid viewing equipment usage, visualizing alert Rackspace Technology Customer Case Study 2 types and assessing equipment testing and employees over designated spans of time, About Rackspace calibration compliance. using data collected by their G7 wearable devices. The teams successfully ensured that Technology During the project, Onica also helped set information is strictly maintained for each Rackspace Technology is the multicloud up AWS load balancers and resolved some client organization, only providing access solutions expert. We combine our expertise constraints with AWS partners through online to designated users through strict user with the world’s leading technologies — technical troubleshooting sessions. access controls. across applications, data and security — to deliver end-to-end solutions. We have a Moving Blackline to proven record of advising customers based “We knew that investing in on their business challenges, designing the future our cloud infrastructure solutions that scale, building and managing those solutions, and optimizing returns To unlock the potential for more advanced would support our next into the future. data analytics with the benefit of greater granularity, and to address the growing phase of growth, but it As a global, multicloud technology services demands of its clients, Blackline’s previous was critical to select the pioneer, we deliver innovative capabilities architecture needed to evolve. Onica helped of the cloud to help customers build new Blackline migrate from its conventional right partner with deep revenue streams, increase efficiency and data ingestion and database storage to a experience and a proven create incredible experiences. Named a best contemporary AWS infrastructure that will place to work, year after year according to support future growth and innovation. track record — we found Fortune, Forbes, and Glassdoor, we attract and develop world-class talent to deliver the The Onica and Blackline collaboration that partner with Onica.” best expertise to our customers. Everything had the immediate impact of enabling the John Moura – Director, Software Development and Operations, Blackline Safety we do is wrapped in our obsession with deployment of higher data rate reporting our customers’ success — our Fanatical from connected wearables, helping Blackline Experience™ — so they can work faster, clients to make more informed decisions “Onica is a valued partner of Blackline Safety smarter and stay ahead of what’s next. about their businesses. — they have helped us navigate various challenges and prepare us for the future,” Learn more at www.rackspace.com or call “With the world’s response to COVID-19, the said Mr. Moura. “With Onica onboard, we 1-800-961-2888. need for industrial contact tracing technology knew we had the support of infrastructure to support return to work initiatives has experts who understood our challenges and never been greater,” said Lohrasp Seify, could help us build a solution to meet our This case study is for your informational purposes only. RACKSPACE TECHNOLOGY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS CASE STUDY. All customer examples and the information and results illustrated here are based upon the Business Lead for Blackline Vision. “With customer’s experiences with the referenced Rackspace Technology services and are not necessarily indicative of the future immediate and future needs, supporting our performance of Rackspace Technology services. Rackspace Technology detailed services descriptions and legal commitments are stated in its services agreements. Rackspace Technology
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