Local Government Unit of Maramag Citizen's Charter
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LOCAL GOVERNMENT UNIT OF MARAMAG CITIZEN’S CHARTER 2020 (1st Edition) Page 1 I. Mandate The Local Government Unit of Maramag(LGU) shall exercise powers for efficient and effective governance, promote general welfare, ensure and support the preservation and enrichment of culture, promote health and safety, promote balanced ecology, support development of self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity, social justice, full employment and peace and order. (Paragraph (b), Rule I of IRR of LGC of 1991) II. Vision A City with optimum sustainable development guided by competent and proactive leaders and inhabited by peace-loving and empowered people. III. Mission We, the people of Maramag, commit ourselves to increase agricultural productivity, encourage industrial commercial investments, institutionalize a workable system for the delivery of basic services and maintain an ecologically balanced environment by utilizing local resources and opportunities to uplift the lives of our people. IV. Service Pledge We, the officials and employees of the Local Government Unit of Maramag, pledge to provide the highest possible service performance and commit our C.A.R.E.S to our clients as promised in this Citizens’ Charter: Courteous, prompt and rational discharge of duties and functions desired in the government service, treating every client in a friendly and accommodating manner with proper identification from Mondays to Fridays, 8:00 AM. to 5:00 PM, without noon break; Access and open to information and public consultations regarding the LGU’s policies, procedures, programs and projects, and services through our website (www.maramagbukidnon.gov.ph), Text MMO (09173216845) and Text HRMO (09351985003); Reliable and consistent in the delivery of services with utmost accountability, responsibility and integrity, without discrimination regardless of the clients’ gender, race, belief and political affiliation or preference, always mindful that a public office is a public trust; Page 2 Efficient and strict adherence to service standards taking into prime consideration the essence of time since the faster the service, the more satisfied the clients will be; and requiring us in the local government to issue expeditiously written explanation for any delay in the delivery of frontline services; Sincere to the service of the people, sensitive to the clients’ comfort with paramount consideration on the citizens’ complaints, suggestions and needs giving special attention to the differently-abled, pregnant women, senior citizens and those with special needs. Page 3 List of Services Office of the Municipal Mayor External Services Page 9 Certification (Payment of Traffic Violation) Page 10 Mayor’s Clearance Page 13 Mayor’s Permit (Conduct of Motorcade or other Group Activities Page 15 Mayor’s Permit (Conduct of Product Promotional/Selling Activity Page 17 Office of the Municipal Mayor – Tourism Office Page 19 External Services Inquiry Page 20 Preparation of Various LGU Programs Page 21 Request for Tour Guide Page 22 Office of the Municipal Mayor – Local Disaster Reduction Management Office (LDRRMO) Page 23 External Services Request for the use of Ambulance Page 24 Request for Training (First Aid, Basic Life Support, Page 25 Water Search and Rescue, Mountain Search and Rescue, High Angle and Rope Rescue) Request for the use of Rescue Vehicle for transportation services Page 26 Office of the Municipal Mayor – Public Employment Services Office (PESO) & TECH4Ed Page 28 External Services Issuance of PESO Certification Page 29 Issuance of No Objection Certification (NOC) Page 30 Processing of Distressed OFW Repatriation Assistance Page 32 Valid ID & Arta ID Processing Page 34 Picture ID (1x1, 2x2, Passport Size) Page 35 Issuance of Business Name Certification Page 36 Office of the Municipal Mayor – Maramag Polytechnic School Page 38 External Services Certification of Completion Page 39 Issuance of Good Moral Character Page 40 Secretary to the Sanguaniang Bayan Office External Services Page 42 Issuance of Motorela/Motorized Tricycle/Motorkad Page 44 Operator’s Permit (MTOP) Receipt of Letter Request for Sangguniang Bayan Referral Page 45 Provides technical assistance to applicants for accreditation Page 46 Release of Approved Ordinance/Resolution Page 48 Internal Services Page 50 Drafting of Ordinances Page 51 Drafting of Resolutions Page 53 Drafting of Committee Reports Page 55 Transcription of Minutes/Journal of Hearings Page 57 Page 4 Municipal Administrator’s Office External Services Page 59 Conduct of Business Establishment Inspection Page 60 Issuance of Business Permit Page 61 Issuance of Demand Letter Page 64 Issuance of Sticker for Small Business Establishment Page 65 Receiving and Control of Communication Letter Page 66 Internal Services Page 67 Preparation and Processing of Financial Documents Page 68 Office of the Municipal Planning and Development External Services Page 69 Issuance of AIP Certification (Validation) Page 70 Issuance of Certification for AIP Submission Page 72 Issuance of Locational Clearance Page 74 Issuance of Preliminary Subdivision Development Plan (PSDP) Page 77 Issuance of Site Zoning Classification Page 80 Issuance of Subdivision Development Permit Page 82 Issuance of Variance/Exceptions Page 87 Issuance of Zoning Certification for Business Permit Page 91 Provision of Data and Information Page 93 Office of the Human Resource and Management Internal Services Page 95 Control and Processing of Leave of Absence Application Page 96 Control and Processing of Overtime Request, Page 98 Passlip and Travel Order Issuance of Authority to Travel for Travel Abroad Page 99 Issuance of Certification (Certificate of Employment, Page 100 Employment and Compensation, Employment and Leave Credits and Service Record Issuance of Certificate of Good Moral Character and Page 102 Certificate of No Pending Administrative Case Issuance of Clearance from Money and Property Liability Page 104 Monitoring of Blood Glucose and Blood Pressure Page 105 Printing and Verification of Daily Time Records (DTR) Page 106 Processing of Monetization of Leave Credits Application Page 107 Processing of Terminal Leave Benefit Application Page 110 Provision of First Aid and Massage Services Page 112 Office of the Municipal Accounting External Services Page 113 Issuance of BIR FORM # 2306 & 2307 Page 114 Issuance of Certificate of Appearance Page 115 Issuance of Request Slip of AF 51 and CTC Page 116 Processing, pre-auditing of Disbursement Vouchers and Page118 verification of Punong Barangay Certification Internal Services Page 120 Issuance of Certificate of Net Take Home Pay Page 121 Page 5 Office of the Municipal Budget External Services Page 122 Review of Annual Budgets of 20 Barangays Page 123 Internal Services Page126 Issuance of Certificate of Availability of Funds Page 127 Preparation and Submission of Manpower Report Page 128 Office of the Municipal Engineer External Services Page 129 Certification for Existing Lot abutting access/ barangay/ Page 130 municipal/ provincial/ national road Certification for Subdivision Plan Application Page 132 Certification for Lot Titling Application Page 134 Program of Works (POW) and Detailed Engineering Page 136 Design (DED) Barangay Projects Internal Services Page 138 Repair and Maintenance of Vehicle Page 139 Office of the Building Official External Services Page 143 Issuance of Building Permit Page 144 Issuance of Certificate for Annual Inspection Page 152 Issuance of Certificate for Electrical Connection for Page 156 ongoing construction but with building permit Issuance of Certificate of Electrical Connection for Old/New Page 158 Structures constructed using light materials/Indigenous materials Office of the Municipal Assessor’s External Services Page 162 Issuance of Certification: No Real Property Page 163 Issuance of Certification: Real Property Holdings Page 165 (with or without improvements), and other Assessment Records Issuance of Certified True Copy Real Property Tax Declaration Page 167 Issuance of Real Property Records Verification (History) Page 169 Issuance of Sketch Plan and Vicinity Map Page 171 Processing of Real Property Tax Declaration – Change in Page 173 Classification Processing of Real Property Tax Declaration – Change in Page 176 Ownership Processing of Real Property Tax Declaration – Physical Page 179 Changes in Property (e.g. Structure/Building, Renovation, Destruction – Calamity, Additional Improvements) Titled and Untitled Lands (Newly Discovery) Page 182 Page 6 Office of the Municipal Agriculture External Services Page 186 Conduct Animal Health Care Protection and Services Page 187 Distribution of Farm Inputs Page 188 Issuance of Farmer’s Certification Page 189 Preparation and Processing of Financial Documents Page 190 Submission of Reports and Requirements of Documents Page 192 Tractor Services Page 193 Office of the Municipal General Services External Services Page 194 Reproduction of Documents (Photocopying and Risograph Printing) Page 195 Transport Services Page 197 Usage of Municipal Gymnasium, Sound System Heavy Duty Tents, Page199 Wooden tables, Table Cloth and Monobloc chairs Internal Services Page 201 Repair and Maintenance of Office Equipment and Municipal Building Page 202 Office of the Municipal Civil Registrar External Services Page 203 Registration of Live Birth (a. Legitimate Child registered Page 204 within Reglementary period) Registration of Live Birth (b. Illegitimate Child registered Page 206 within reglementary period)