Local Government Unit of Maramag Citizen's Charter

LOCAL GOVERNMENT UNIT OF MARAMAG

CITIZEN’S CHARTER 2020 (1st Edition)

Page 1

I. Mandate The Local Government Unit of Maramag(LGU) shall exercise powers for efficient and effective governance, promote general welfare, ensure and support the preservation and enrichment of culture, promote health and safety, promote balanced ecology, support development of self-reliant scientific and technological capabilities, improve public morals, enhance economic prosperity, social justice, full employment and peace and order. (Paragraph (b), Rule I of IRR of LGC of 1991)

II. Vision A City with optimum sustainable development guided by competent and proactive leaders and inhabited by peace-loving and empowered people.

III. Mission We, the people of Maramag, commit ourselves to increase agricultural productivity, encourage industrial commercial investments, institutionalize a workable system for the delivery of basic services and maintain an ecologically balanced environment by utilizing local resources and opportunities to uplift the lives of our people.

IV. Service Pledge We, the officials and employees of the Local Government Unit of Maramag, pledge to provide the highest possible service performance and commit our C.A.R.E.S to our clients as promised in this Citizens’ Charter:

Courteous, prompt and rational discharge of duties and functions desired in the government service, treating every client in a friendly and accommodating manner with proper identification from Mondays to Fridays, 8:00 AM. to 5:00 PM, without noon break;

Access and open to information and public consultations regarding the LGU’s policies, procedures, programs and projects, and services through our website (www.maramagbukidnon.gov.ph), Text MMO (09173216845) and Text HRMO (09351985003);

Reliable and consistent in the delivery of services with utmost accountability, responsibility and integrity, without discrimination regardless of the clients’ gender, race, belief and political affiliation or preference, always mindful that a public office is a public trust;

Page 2

Efficient and strict adherence to service standards taking into prime consideration the essence of time since the faster the service, the more satisfied the clients will be; and requiring us in the local government to issue expeditiously written explanation for any delay in the delivery of frontline services;

Sincere to the service of the people, sensitive to the clients’ comfort with paramount consideration on the citizens’ complaints, suggestions and needs giving special attention to the differently-abled, pregnant women, senior citizens and those with special needs.

Page 3

List of Services

Office of the Municipal Mayor External Services Page 9 Certification (Payment of Traffic Violation) Page 10 Mayor’s Clearance Page 13 Mayor’s Permit (Conduct of Motorcade or other Group Activities Page 15 Mayor’s Permit (Conduct of Product Promotional/Selling Activity Page 17 Office of the Municipal Mayor – Tourism Office Page 19 External Services Inquiry Page 20 Preparation of Various LGU Programs Page 21 Request for Tour Guide Page 22 Office of the Municipal Mayor – Local Disaster Reduction Management Office (LDRRMO) Page 23 External Services Request for the use of Ambulance Page 24 Request for Training (First Aid, Basic Life Support, Page 25 Water Search and Rescue, Mountain Search and Rescue, High Angle and Rope Rescue) Request for the use of Rescue Vehicle for transportation services Page 26 Office of the Municipal Mayor – Public Employment Services Office (PESO) & TECH4Ed Page 28 External Services Issuance of PESO Certification Page 29 Issuance of No Objection Certification (NOC) Page 30 Processing of Distressed OFW Repatriation Assistance Page 32 Valid ID & Arta ID Processing Page 34 Picture ID (1x1, 2x2, Passport Size) Page 35 Issuance of Business Name Certification Page 36 Office of the Municipal Mayor – Maramag Polytechnic School Page 38 External Services Certification of Completion Page 39 Issuance of Good Moral Character Page 40 Secretary to the Sanguaniang Bayan Office External Services Page 42 Issuance of Motorela/Motorized Tricycle/Motorkad Page 44 Operator’s Permit (MTOP) Receipt of Letter Request for Sangguniang Bayan Referral Page 45 Provides technical assistance to applicants for accreditation Page 46 Release of Approved Ordinance/Resolution Page 48 Internal Services Page 50 Drafting of Ordinances Page 51 Drafting of Resolutions Page 53 Drafting of Committee Reports Page 55 Transcription of Minutes/Journal of Hearings Page 57

Page 4

Municipal Administrator’s Office External Services Page 59 Conduct of Business Establishment Inspection Page 60 Issuance of Business Permit Page 61 Issuance of Demand Letter Page 64 Issuance of Sticker for Small Business Establishment Page 65 Receiving and Control of Communication Letter Page 66 Internal Services Page 67 Preparation and Processing of Financial Documents Page 68 Office of the Municipal Planning and Development External Services Page 69 Issuance of AIP Certification (Validation) Page 70 Issuance of Certification for AIP Submission Page 72 Issuance of Locational Clearance Page 74 Issuance of Preliminary Subdivision Development Plan (PSDP) Page 77 Issuance of Site Zoning Classification Page 80 Issuance of Subdivision Development Permit Page 82 Issuance of Variance/Exceptions Page 87 Issuance of Zoning Certification for Business Permit Page 91 Provision of Data and Information Page 93 Office of the Human Resource and Management Internal Services Page 95 Control and Processing of Leave of Absence Application Page 96 Control and Processing of Overtime Request, Page 98 Passlip and Travel Order Issuance of Authority to Travel for Travel Abroad Page 99 Issuance of Certification (Certificate of Employment, Page 100 Employment and Compensation, Employment and Leave Credits and Service Record Issuance of Certificate of Good Moral Character and Page 102 Certificate of No Pending Administrative Case Issuance of Clearance from Money and Property Liability Page 104 Monitoring of Blood Glucose and Blood Pressure Page 105 Printing and Verification of Daily Time Records (DTR) Page 106 Processing of Monetization of Leave Credits Application Page 107 Processing of Terminal Leave Benefit Application Page 110 Provision of First Aid and Massage Services Page 112 Office of the Municipal Accounting External Services Page 113 Issuance of BIR FORM # 2306 & 2307 Page 114 Issuance of Certificate of Appearance Page 115 Issuance of Request Slip of AF 51 and CTC Page 116 Processing, pre-auditing of Disbursement Vouchers and Page118 verification of Punong Barangay Certification Internal Services Page 120 Issuance of Certificate of Net Take Home Pay Page 121

Page 5

Office of the Municipal Budget External Services Page 122 Review of Annual Budgets of 20 Barangays Page 123 Internal Services Page126 Issuance of Certificate of Availability of Funds Page 127 Preparation and Submission of Manpower Report Page 128 Office of the Municipal Engineer External Services Page 129 Certification for Existing Lot abutting access/ barangay/ Page 130 municipal/ provincial/ national road Certification for Subdivision Plan Application Page 132 Certification for Lot Titling Application Page 134 Program of Works (POW) and Detailed Engineering Page 136 Design (DED) Barangay Projects Internal Services Page 138 Repair and Maintenance of Vehicle Page 139 Office of the Building Official External Services Page 143 Issuance of Building Permit Page 144 Issuance of Certificate for Annual Inspection Page 152 Issuance of Certificate for Electrical Connection for Page 156 ongoing construction but with building permit Issuance of Certificate of Electrical Connection for Old/New Page 158 Structures constructed using light materials/Indigenous materials Office of the Municipal Assessor’s External Services Page 162 Issuance of Certification: No Real Property Page 163 Issuance of Certification: Real Property Holdings Page 165 (with or without improvements), and other Assessment Records Issuance of Certified True Copy Real Property Tax Declaration Page 167 Issuance of Real Property Records Verification (History) Page 169 Issuance of Sketch Plan and Vicinity Map Page 171 Processing of Real Property Tax Declaration – Change in Page 173 Classification Processing of Real Property Tax Declaration – Change in Page 176 Ownership Processing of Real Property Tax Declaration – Physical Page 179 Changes in Property (e.g. Structure/Building, Renovation, Destruction – Calamity, Additional Improvements) Titled and Untitled Lands (Newly Discovery) Page 182

Page 6

Office of the Municipal Agriculture External Services Page 186 Conduct Animal Health Care Protection and Services Page 187 Distribution of Farm Inputs Page 188 Issuance of Farmer’s Certification Page 189 Preparation and Processing of Financial Documents Page 190 Submission of Reports and Requirements of Documents Page 192 Tractor Services Page 193 Office of the Municipal General Services External Services Page 194 Reproduction of Documents (Photocopying and Risograph Printing) Page 195 Transport Services Page 197 Usage of Municipal Gymnasium, Sound System Heavy Duty Tents, Page199 Wooden tables, Table Cloth and Monobloc chairs Internal Services Page 201 Repair and Maintenance of Office Equipment and Municipal Building Page 202 Office of the Municipal Civil Registrar External Services Page 203 Registration of Live Birth (a. Legitimate Child registered Page 204 within Reglementary period) Registration of Live Birth (b. Illegitimate Child registered Page 206 within reglementary period) Registration of Live Birth (c. Delayed registration of birth) Page 208 Registration of Live Birth (d. Delayed registration of birth Page 211 with legitimation) Registration of Live Birth (e. Out of town Reporting of facts of Birth) Page 214 Registration of Applications for Marriage License Page 217 and Issuance of Marriage License Issuance of Certificate of Marriage/ to be solemnized Page 220 by the Municipal Mayor Office of the Municipal Social Welfare and Development External Services Page 221 Assistance for Physical Restoration (Assistive Devices) Page 222 Certificate of Indigency Page 224 Counselling Page 226 Emergency Shelter Assistance Page 228 Family Case Work Page 230 Issuance of Clearance to minor travelling Page 232 within the country either alone or traveling with a person other than his/her parents or those exercising parental authority and legal custody of the child

Page 7

Social Case Study Reports (SCSR) and Case Summary Report Page 234 (CSR) except for court related cases Office of the Municipal Health External Services Page 236 Conduct consultation and treatment of patients Page 237 Issuance of Medical Certificate Page 239 Attendance to the Court Calls Issuance of Medical Certificate for OJT, Employment and Page 241 for camping/game purposes. Conduct of Post-Mortem Examination and Page 242 Issuance of Death Certificate of the Dead Person Page 244 Issuance of Death Certificate for Clients Who Died at Home Page 246 Conduct of Prenatal Services Page 247 Office of the Local Economic Enterprise External Services Page 249 Application and Approval of Transfer of Stall Rights Page 250 Conduct Ante-Post Mortem and Delivery of Carcass Page 254 Issuance of All Kinds of Certifications Page 256 Issuance of Bills and Notices Page 258 Issuance of Cash Tickets for Stall Rental, Comfort room Page 259 Usage and other Fees. Issuance of Cash Tickets/Official Receipts for the Use Page 262 of Slaughterhouse and Facilities. Issuance of Lease Contracts Page 267 Issuance of Official Receipts for Stall Rental and Space Rental Page 269 Response Queries and Complaints Relative to Local Page 271 Economic Enterprise Office Operation Internal Services Page 273 Issuance and Control of Maintenance and Office Supplies Page 274 Remittances of Daily Collection Page 275 Issuance of Cash Tickets and Official Receipts Page 276 Preparation and Processing of Payrolls Page 277 Preparation and Processing of Financial Documents Page 279 Office of the Municipal Environment and Natural Resources External Services Page 281 Issuance of Tree Cutting Certification Page 282 Issuance of Solid Waste Certification Page 285 Issuance of Environmental Clearance Page 287 Withdrawal/Release Form for Planting Materials/ Seedlings Page 291

Page 8

Office of the Municipal Mayor External Services

Page 9

1. Certification (Payment of Traffic Violation)

Description : Certification issued to a client who has paid the penalty of fines for violation of local traffic ordinance, certifying that the client has violated the municipal ordinance and that the latter has paid the penalty of fine.

Office or Municipal Mayor’s Office/Legal Services Division Division: Classification: Simple Type of G2C-Government to Client Transaction: Who may Public avail: CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Ordinance or Traffic Citation 1. Ordinance and Traffic Enforcer or PNP 2. Official Receipt of Payment 2. Municipal Treasurer’s Office CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Secure 1. Issue Request None 1 minute Legal Assistant Request Slip Slip and provide MMO instruction 2. Fill-up and 2.1 Receive None 1 minute Legal Assistant submit accomplished MMO request slip to request slip the service 2.2 Instruct the None 2 minutes Legal Assistant provider client to secure MMO Official Receipt for Fines and Penalties at the Municipal Treasurer’s Office 3. Proceed to 3. Receive Depending 15 minutes Revenue Collection Clerk Municipal payment and of the kind MTO Treasurer’s issue Official of violation Office for the Receipt (see payment of attached Fines and schedule Penalties of fees) 4. Proceed 4. Receive the None 1 minute Legal Assistant back to MMO OR MMO and submit the OR 5. Wait while 5.1 Prepare the None 5 minutes Legal Assistant the requested requested MMO

Page 10

document is document and prepared endorse to the Head of Office for signature 5.2 Release the None 1 minute Legal Assistant requested MMO document to the client 6. Receive the 6. Return to the None 1 minute Legal Assistant requested client the OR MMO document and sign the logbook TOTAL: *Refer to 27 minutes Schedule of Fees

SCHEDULE OF FEES FOR FINES AND PENALTIES Type of Violation Amount of Fines Legal Basis 1. Motor Vehicles with Php 1,000.00 Ordinance No. Modified Mufflers 2018-043 2. Cigarettes and 1st Offense: Php 500.00 Ordinance No. Other Tobacco 2nd Offense: Php 1,000.00 2017-034 Products 3rd Offense: Php 2,500.00 3. Single Motorcycle 1st Offense: Php 250.00 Ordinance No. Sticker 2nd Offense: Php 500.00 2012-48 3rd Offense: Php 1,000.00 4. Violation of Land Driving w/o License Php 750.00 Ordinance No. 3, Transportation Laws Driving with Improper Php 300.00 Series of 2006 license Violations relative to Php 150.00 equipment, parts, accessories, devices and marking of motor vehicles Colorum Operation 1st Offense: Php (Driver) 500.00 2nd Offense: Php 750.00 3rd Offense: Php 1,000.00 Colorum Operation 1st Offense: Php (Owner/Operator) 1,000.00 2nd Offense: Php 2,000.00

Page 11

3rd Offense: Php 3,000.00 Employing Php 400.00 discourteous drivers Refusal to convey Php 1,000.00 passenger to proper destination Refusal to render Php 1,000.00 public service to public Disregarding traffic Php 150.00 signs Failure to use helmet Php 150.00 while driving a motorcycle Driving in slippers or Php 100.00 sleeveless shirt 5. Vehicles Loaded 1st Offense: Php 200.00 Ordinance No. 4, with Sugarcane 2nd Offense: Php 400.00 Series of 2005 3rd Offense: Php 600.00

Page 12

2. Mayor’s Clearance

Description: A Clearance issued by the Municipal Mayor to a client attesting the truthfulness of the personal data of the requesting client based on authentic documents presented by the client, and that the client has no derogatory records from the Municipal Government and of the Maramag Municipal Police Station.

Office or Municipal Mayor’s Office/Administrative Support Division Division: Classification: Simple Type of G2C-Government to Client Transaction: Who may avail: Public CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Slip Municipal Mayor’s Office 2. Police Clearance Maramag Municipal Police Station 3. Official Receipt Municipal Treasurer’s Office 4. Documentary Stamp Tax Bureau of Internal Revenue - Field Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Secure Request 1. Issue Request None 1 minute Administrative Aide Slip Slip and provide MMO instruction 2. Fill-up and 2.1 Receive None 2 minutes Administrative Aide submit request accomplished MMO slip to the service request slip provider 2.2 Instruct the None 2 minutes Administrative Aide client to pay the MMO Police Clearance fee and Mayor’s Clearance fee at the Municipal Treasurer’s Office and proceed to Maramag Municipal Police Station to secure the Police Clearance, and secure 2 pcs. documentary stamp from the Bureau of Internal Revenue

Page 13

3. Proceed to 3. Receive PHP 15 minutes Revenue Collection Clerk Municipal payment and 120.00 - MTO Treasurer’s Office issue Official Police Clearance Fee for the payment of Receipt PHP Police Clearance 120.00 - fee and Mayor’s Mayor’s Clearance fee Clearance Fee 4. Proceed to the 4.1 Prepare None 5 minutes Administrative Aide Maramag requested MMO Staff Municipal Police document and Station and endorse to the present the OR to Authorized secure the Police Personnel for Clearance signature 4.2 Release the None 1 minute PNP Personnel requested PNP document to the client 5. Proceed to the 5. Receive PHP 3 minutes BIR personnel Bureau of Internal payment and 30.00 - BIR Revenue (BIR) to issue Documentary Stamp secure documentary documentary stamp stamp 6. Proceed to 6.1 Receive the None 1 minute Administrative Aide Municipal Mayor’s OR, Police MMO Office and submit Clearance, and the OR, Police documentary Clearance and stamp documentary stamp 7. Wait while the 6.1 Prepare None 5 minutes Administrative Aide requested requested MMO document is being document and prepared endorse to the Head of Office for signature 6.2 Release the None 1 minute Administrative Aide requested MMO document to the client 8. Receive the 8. Return to the None 1 minute Administrative Aide requested client the OR and MMO document and Police Clearance sign the logbook TOTAL: PHP 37 minutes 270.00

Page 14

3. Mayor’s Permit (Conduct of Motorcade or other Group Activities) A Permit issued to a person or group of persons, organization, institution, and the like for the conduct of an individual or group activity of short duration and for a defined purpose. It is usually issued to clients who requests for the conduct of activities like motorcade, parade, stage presentation, etc.

Office or Division: Municipal Mayor’s Office/Administrative Support Division Classification: Simple Type of Transaction: G2C-Government to Client Who may avail: Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Approved letter request 1. Municipal Administrator’s Office or Municipal Mayor’s Office 2. Official Receipt 2. Municipal Treasurer’s Office CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Submit 1.1 Receive letter None 2 minutes Administrative Aide letter request and MMO request for transmit the the conduct same to the of activity to Municipal Mayor the or Municipal Municipal Administrator for Mayor approval 1.2 If the letter is None 1 minute Administrative Aide approved, MMO instruct the client to secure Official Receipt for the Conduct of Motorcade or Other Group Activity 1.3 If the letter is None 5 minutes Municipal Administrator disapproved, ADMIN client is explained of the grounds for the denial 2. Proceed 2. Receive PHP 15 minutes Revenue Collection Clerk to Municipal payment and 500.00 MTO Treasurer’s issue Official per day - Office for Receipt Mayor’s Permit for Motorcade the

Page 15

payment of PHP Mayor’s 575.00 Permit for per day - Motorcade Mayor’s Permit for Other or Other Group Group Activities Activity 3. Proceed 3. Receive the None 1 minute Administrative Aide back to OR MMO MMO and submit the OR

4. Wait 4.1 Prepare the None 5 minutes Administrative Aide while the requested MMO requested document and document is endorse to the prepared Head of Office for signature 4.2 Release the None 1 minute Administrative Aide requested MMO document to the client 5. Receive 5. Return to the None 1 minute Administrative Aide the client the OR MMO requested document and sign the logbook TOTAL: PHP 31 minutes 500.00 per day

PHP 575.00 per day

Page 16

4. Mayor’s Permit (Conduct of Product Promotional/ Selling Activity) A Permit issued to a person or group of persons, organization, institution, and the like for the conduct of an individual or group product promotional and/or selling activities of short duration and for a defined purpose. It is usually issued to clients who requests for the conduct of product presentation.

Office or Municipal Mayor’s Office/Administrative Support Division Division: Classification: Simple Type of G2C-Government to Client Transaction: Who may Public avail: CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Approved letter request 1. Municipal Administrator’s Office or Municipal Mayor’s Office 2. Official Receipt 2. Municipal Treasurer’s Office CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Submit 1.1 Receive None 2 minutes Administrative Aide letter request letter request MMO for the conduct and transmit the of product same to the promotional Municipal Mayor activity to the or Municipal Municipal Administrator for Mayor approval 1.2 If the letter is None 1 minute Administrative Aide approved, MMO instruct the client to secure Official Receipt for the Conduct of Motorcade or Other Group Activity 1.3 If the letter is None 5 minutes Municipal disapproved, Administrator client is ADMIN explained of the grounds for the denial

Page 17

2. Proceed to 2. Receive PHP 15 minutes Revenue Collection Municipal payment and 1,150.00 Clerk Treasurer’s issue Official per day - MTO Office for the Receipt Mayor’s Permit for Promotional payment of Activity Mayor’s Permit for Product Promotional Activity 3. Proceed 3. Receive the None 1 minute Administrative Aide back to MMO OR MMO and submit the OR 4. Wait while 4.1 Prepare the None 5 minutes Administrative Aide the requested requested MMO document is document and prepared endorse to the Head of Office for signature 4.2 Release the None 1 minute Administrative Aide requested MMO document to the client 5. Receive the 5. Return to the None 1 minute Administrative Aide requested client the OR MMO document and sign the logbook TOTAL: PHP 31 minutes 1,150.00 per day

Page 18

Office of the Municipal Mayor- Tourism Office External Services

Page 19

1. INQUIRY Inquiry is an increasingly important area as it was able to offer a positive and strength-based approach to the destination.

Office or Division: MMO/ TOURISM Classification: Simple Transaction Type of Transaction: G2G –Government to Government Who may avail: Outside or Internal Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request to LCE Client

FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSIBLE PAID

1. Inquiry on 1. Attend to client Tourism Maramag Tourist None 10 Minutes Querry/ies personnel Destination Tourism Office 2. Fill-up log book 2. Log and for records of records/document Tourism None 1 Minute clients to client personnel Tourism Office 3. Proceed 3. Provide to frontline Brochure and give 5 Minutes Tourism personnel and information to None Personnel secure Brochure client Tourism Office

TOTAL: None 11 Minutes

Page 20

2. Preparation of Various LGU Programs Program Preparations: involves a series of steps that begins with determination of overall budget for the upcoming event or activities.

Office or Division: MMO/ TOURISM Classification: Simple Transaction Type of G2G –Government to Government Transaction: Who may avail: Outside or Internal Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE

LGU events Government to Government 1. Programs & Invitations

2.(Kaamulan, Araw & Fiesta ) Government to other Private Agencies FEES PERSON AGENCY PROCESSING CLIENT STEPS TO BE RESPONSIBLE ACTIONS TIME PAID

2. Collect LCE 1. Prepare Budget propose LFC None 30 Minutes Tourism personnel Proposal activities Tourism Office/Mayor’s Office

2. Submit budget & 2. Submission of Tourism personnel activities None 15 Minutes proposal to LCE Tourism office proposal to LCE

3. Conduct meeting 3. Send LGU personnel to Different agencies letters for None 2 Hours Other agencies concern meeting Tourism office TOTAL: None 2 Hours & 45 Minutes

Page 21

3. Request for Tour Guide A person who provides assistance, information on cultural, historical & contemporary heritage & tourist destination to people on organizes tour and individual clients at educational establishments, religious and historical sites, museums & at venues of other significant interest.

Tourism Personnel 1. Request for 1. Attend to None 5 Minutes Tourism Office Tour Guide client request

2. Letter request to 2. Forward letter 5 Minutes LCE None Tourism Personnel request to LCE MMO

3. Wait letter request None 1 Day approval from LCE TOTAL: None 1 Day & 10 Minutes

Page 22

Office of the Municipal Mayor- Local Disaster Risk Reduction Management Office (LDRRMO) External Services

Page 23

1. Request for the use of Ambulance This request is granted to citizens of Maramag who requested for use of Ambulance for hospital referral or for other emergency purposes.

Office or Division: Municipal Mayor’s Office/ Municipal Disaster Risk Reduction and Management Office Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All Citizens of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved written request from Municipal Mayor’s Office LCE/ Municipal Administrator CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Proceed to 1. Receive, None 3 Minutes LDRRMA - Municipal Disaster check and Operation Section/ Risk Reduction and validate the MDRRMO Management Office request and present the approved request. 1.1 Filling of None 3 Minutes LDRRMA - patients data Operation Section/ at Ambulance MDRRMO Request Form. 1.2 Endorse None 5 Minutes LDRRMO III/ the Ambulance MDRRMO Request Form to LDRRMO for validation and approval 1.3 Prepare None 3 Minutes LDRRMA- Admin Travel Order and Training and Trip Ticket SECTION/ MDRRMO 1.4 Conduct None 2 Minutes LDRRMO III/ immediate MDRRMO briefing of the ambulance driver 2. Affix signature or 2. Provide None 1 Minutes LDRRMA - thumb mark on the Ambulance Operation Section/ Ambulance Request Request Form MDRRMO Form to the client

Page 24

3. Log his/ her name 3. Provide Log None 1 Minute LDRRMA - and signature in the Book to client. Operation Section/ log book MDRRMO TOTAL None 18 Minutes

Page 25

2. Request for training (First Aid, Basic Life Support, Water Search and Rescue, Mountain Search and Rescue, High Angle and Rope Rescue) This request is granted to any institution/ agency/ organization of Maramag who requested for training, enhancement and capability building.

Office or Municipal Mayor’s Office/ Municipal Disaster Risk Reduction Division: and Management Office Classification: Simple Type of G2C- Government to Client Transaction: G2G- Government to Government Who may avail: All Citizens of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Written request from Municipal Mayor’s Office LCE/Municipal Administrator CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO TIME RESPONSIBLE BE PAID 1. Proceed to 1.. Receive, check None 5 Minutes LDRRMA- Admin Municipal Disaster and validate the and Training Risk Reduction request SECTION/ and Management MDRRMO Office and present the approved request. 1.1 check the None 4 Minutes LDRRMA- Admin availability of date and Training of the training SECTION/ MDRRMO 2. Proceed to 1.2 Short None 30 Minutes LDRRMO III/ LDRRMO for briefing/discussion MDRRMO briefing/interview on logistics, training venue, and safety of participants 2. Log his/ her 2. Provide Log None 1 Minute LDRRMA - name and Book to the Client Operation signature in the log Section/ book MDRRMO TOTAL None 40 Minutes

Page 26

3. Request for the use of Rescue Vehicle for transportation services This request is granted to citizens of Maramag who requested for use of Rescue Vehicle for the transport of Cadaver, personnel, relief goods and other related services for official and emergency purposes.

Office or Division: Municipal Mayor’s Office/ Municipal Disaster Risk Reduction and Management Office Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All Citizens of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Written request from Municipal Mayor’s Office LCE/Municipal Administrator CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Proceed to 1. Receive, None 3 Minutes LDRRMA - Municipal Disaster check and Operation Risk Reduction and validate the Section/ Management Office request MDRRMO and present the approved request. 1.1 Filling of None 3 Minutes LDRRMA - necessary Operation data at Section/ Rescue MDRRMO Request Form. 1.2 Indorse None 6 Minutes LDRRMO III/ the Rescue MDRRMO Vehicle Request Form to LDRRMO for validation and approval 1.3 Prepare None 3 Minutes LDRRMA- Admin Travel Order and Training and Trip SECTION/ Ticket MDRRMO 1.4 Conduct None 3 Minutes LDRRMO III/ immediate MDRRMO briefing of the

Page 27

rescue vehicle driver 2. Affix signature or 2. Provide None 1 Minutes LDRRMA - thumb mark on the Rescue Operation Rescue Request Request Form Section/ Form to the client MDRRMO 3. Log his/ her name 3. Provide Log None 1 Minute LDRRMA - and signature in the Book to the Operation log book client. Section/ MDRRMO TOTAL None 20 Minutes

Page 28

Office of the Municipal Mayor- Public Employment Services Office (PESO) & Tech4Ed External Services

Page 29

1. Issuance of PESO Certification Office or Municipal Mayor’s Office – Public Employment Service Office Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: Job Seekers CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Official Receipt (2nd Time Municipal Treasurers Office Applicants) CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Client fill up 1. Provide None 5 minutes Administrative Aide NSRS Form NSRS IV Form PESO Office

2. Client pay 2. Receive PHP 5 minutes Revenue Collection certification OR from 120.00 Clerk fee at MTO MTO MTO

(1st Time job seekers are free of charge by virtue of R.A. 11261) 3. Present OR 3. Photocopy None 2 minutes Administrative Aide to PESO and Log O.R. IV Staff PESO Office

3.1 Print None 3 minutes Administrative Aide PESO IV Certification PESO Office for approval 3.2 None 5 minutes Labor and Approves Employment Officer I PESO PESO Office Certification 4. Client 4 Release None 2 minutes Administrative Aide receives Approved IV PESO PESO PESO Office Certification Certification and signs log book for release TOTAL: PHP 22 Minutes 500.00 Page 30

2. Issuance of No Objection Certificate (NOC) Office or Municipal Mayor’s Office – Public Employment Service Office Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may Landbased Manpower Recruitment Agency (Local/International) avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of Intent addressed to the From the requesting agency Municipal Mayor 2. NOC From DOLE DOLE Provincial Office 3. Deployment Report (if agency visited Maramag and successfully From the requesting agency recruited an applicant) 4. Verified Job Order POEA Regional Office 5. Official Receipts Municipal Treasurer’s Office CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 1. Submit letter 1. Receive None 5 minutes Administrative Aide of intent, documents and IV Deployment issue payment slip PESO Report and to client. Office/Tech4Ed Verified Job Orders to PESO Front Desk 1.1 PESO None 5 minutes Labor and Verifies the Employment Officer submitted job I orders from PESO Office POEA database 1.2 Process None 2 minutes Administrative Aide Confirmation IV Letter and PESO Office record in the Logbook 2. Client pay 2. Receive OR from PHP 3 minutes Revenue Collection certification MTO 500.00 Clerk fee at MTO MTO

Page 31

3. Present OR 3. Photocopy and None 2 minutes Administrative Aide to PESO Log O.R. for IV Staff entry. PESO Office

3.1 Print None 3 minutes Administrative Aide NOC/OC IV for approval PESO Office/Tech4Ed

3.2 Approves None 3 minutes Labor and and Sign Employment Officer NOC/OC I and inform PESO DOLE Office Office/Tech4Ed of Schedule 4. Client 4. Release None 3 minutes Administrative Aide receives Approved NOC IV NOC and NOC PESO signs log Office/Tech4Ed book for release TOTAL: PHP 24 minutes 500.00

Page 32

3. Processing of Distressed OFW Repatriation Assistance Office or Division: Municipal Mayor’s Office – Public Employment Service Office Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: OFW Family CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Valid ID of Requesting Party Issuing Government Agencies 2. OWWA Repatriation Form PESO Office 3. POEA Repatriation Form PESO Office 4. Marriage Contract (For Parents LCR / PSA or Husbands) 5. Birth Certificate of OFW LCR / PSA CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 6. Client Meet 6. PESO None 1 hour Labor and with PESO Interview the Employment Officer client I PESO Office/Tech4Ed

7. Fill-up 7. PESO None 10 minutes Labor and OWWA and Receives the Employment Officer POEA forms and I Repatriation scan the PESO FOrms requirements Office/Tech4Ed

7.1 PESO None 20 minutes Labor and send email to Employment Officer OWWA and I call up the PESO attention of Office/Tech4Ed welfare officer endorsing the request and OWWA orient the family 7.2 PESO call None 5 minutes Labor and the attention of Employment Officer Manpower I Recruitment PESO Agency Office/Tech4Ed

Page 33

8. Client signs 8. PESO Follows None N/A Labor and log book up the Employment Officer and wait for endorsement I 2 weeks to once a week for PESO 1 month any development Office/Tech4Ed regarding of the status from POLO 8.1 PESO 5 minutes Labor and Informs the Employment Officer family on the I development PESO of the case Office/Tech4Ed TOTAL: None 1 Hour 40 Minutes

Page 34

4. Valid ID & Arta ID Processing

Office or Municipal Mayor’s Office – Tech4ED Center Division: Classification: Simple Type of G2G & G2C Transaction: Who may Anyone avail: CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Endorsement from HR (LGU Tech4ED/HR Maramag Employees) 2. Endorsement Letter and ID HR Form from HR (Company ID) CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 3. Client 3 Receive ID None 5 minutes Administrative Aide IV fill up ID Form PESO Office/Tech4Ed Form 3.1 Encode, Edit None 15 minutes Administrative Aide IV and Print ID Card PESO Office/Tech4Ed

4. Client 4. Receive OR ₱ 35.00 5 minutes Revenue Collection Pay from MTO (Valid Clerk service ID) MTO fee at ₱ 35.00 MTO (Arta ID) 5. Client 5. Receive O.R. None 2 minutes Administrative Aide IV Present Photocopy and PESO Office/Tech4Ed O.R. Log

6. Client 6. Release I.D. None 2 minutes Administrative Aide IV receives PESO Office/Tech4Ed I.D. and signs Log Book TOTAL: PHP 29 Minutes 70.00

Page 35

5. Picture ID (1x1, 2x2, Passport Size)

Office or Division: Municipal Mayor’s Office – Tech4ED Classification: Simple Type of Transaction: G2C - Government to Client

Who may avail: Anyone CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Official Receipt Municipal Treasurers Office CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 2. Client fill 2. Receive form None 2 minutes Administrative Aide IV up PESO Office/Tech4Ed request form 2.1 Capture the None 2 minutes Administrative Aide IV portrait of client PESO Office/Tech4Ed

2.2 Edit and None 10 minutes Administrative Aide IV print Portrait PESO Office/Tech4Ed

3. Client pay 3. Receive OR PHP 5 minutes Revenue Collection service from MTO 25.00/set Clerk fee at MTO MTO PHP 50.00/set

4. Present 4. Photocopy and None 2 minutes Administrative Aide IV OR to Log O.R. PESO Office/Tech4Ed PESO Staff 5. Client 5. Release None 2 minutes A Administrative Aide receives Approved ID IV ID and PESO Office/Tech4Ed signs log book for release TOTAL: PHP 23 Minutes 75.00

Page 36

6. Issuance of Business Name Certification

Office or Division: Negosyo Center Classification: Simple Type of Transaction: G2C- Government to Client

Who may avail: Business Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. 1 Valid ID of the Business Owner

Thru representative (additional): 2. 1 Valid ID of the representative 3. Authorization Letter of the Business Owner CLIENT AGENCY FEES TO BE PROCESSING PERSON STEPS ACTIONS PAID TIME RESPONSIBLE

1. Client fill up 1. Provide BNRS None 5 minutes Negosyo Center BNRS Form Form Business Councilor Administrative Aide IV PESO

Office/Tech4Ed

1.1 Input of None 3 minutes Negosyo Center Information in Business BNRS Website Councilor Administrative Aide IV PESO Office/Tech4Ed

1.3 Approval of None 2 minutes Negosyo Center Business Name Business Proposal Councilor Administrative Aide IV PESO Office/Tech4Ed

2. Client pay 2.Receive OR Scope: 15 minutes LBC OR 7/11 registration from Payment Barangay- (any payment fee at any Centers ₱ 230.00 center partnered Payment with GCASH) Center City/Municipality-

Page 37

partnered with PHP 530.00 GCASH using given Gcash Regional- Number PHP1,030.00

National- PHP 2,030.00 3. Present OR 3.Proceed with None 2 minutes Negosyo Center to NC Staff BNRS payment. Business Councilor Administrative Aide IV PESO Office/Tech4Ed

3.1Print BNRS None 2 minutes Negosyo Center Form, Business Undertaking, and Councilor DTI official receipt. Administrative Aide IV PESO Office/Tech4Ed

4.Client 4.Release None 2 minutes Negosyo Center receives Business Name Business Business Certification Councilor Name Administrative Certification Aide IV PESO and signs log Office/Tech4Ed book for release TOTAL: 31 minutes

Page 38

Office of the Municipal Mayor- Maramag Polytechnic School External Services

Page 39

1. Certificate of Completion A certificate of completion is issued once a student/graduate finish the course and then may take the face-to-face assessment for National Certification at any TESDA accredited assessment center or venue.

Office or MARAMAG POLYTECHNIC SCHOOL (MAPOLS) Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may Public avail: CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Request Slip Maramag Polytechnic School CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 1. Secure 1. Issue Request none 1 minute Request Slip Slip and provide School instruction Registrar/Admin Aide MAPOLS Office 2.Fill-up and 2. Receive none 2 minutes School submit request accomplished Registrar/Admin Aide slip to the request slip MAPOLS Office service provider 3.Wait while 3.Prepare the none 10 minutes School the requested requested Registrar/Admin Aide document is document and MAPOLS Office being endorse to the processed School Directress/School President for Signature 3.1 Release the none 1 minute School requested Registrar/Admin Aide document to the MAPOLS Office client 4. Receive the none 1 minute School requested Registrar/Admin Aide document and MAPOLS Office sign the logbook TOTAL: 14 Minutes

Page 40

2. Issuance of Good Moral Character Certificate of Good Moral Character is issued if a person is of good moral character, and has not been subjected to any school violations. This certification is issued upon request of the bearer for whatever purposes it may serve.

Office or Maramag Polytechnic School (Mapols) Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may Public avail: CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1.Request Slip Maramag Polytechnic School 2. Official Receipt School Registrar-MAPOLS

CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 1. Secure 1. Issue Request none 1 minute Request Slip Slip and provide School instruction Registrar/Admin Aide MAPOLS Office 2.Fill-up and 2. Receive none 2 minutes School submit request accomplished Registrar/Admin Aide slip to the request slip MAPOLS Office service provider 3.Proceed to 3.Receive Php 5 minutes School the School Payment and 50.00 Registrar/School Registrar for issue Official Directress the payment Receipt MAPOLS Office of certificate of Good Moral Character 4.Wait while 4.Prepare the none 10 minutes School the requested requested Registrar/Admin Aide document is document and MAPOLS Office being endorse to the processed School Directress/School President for Signature 4.1 Release the none 1 minute School requested Registrar/Admin Aide MAPOLS Office

Page 41

document to the client 5. Receive the none 1 minute School requested Registrar/Admin document and Aide sign the logbook TOTAL: P50.00 20 minutes

Page 42

Office of the Secretary to the Sangguniang Bayan External Services

Page 43

1. Issuance of Motorela/Motorized Tricycle/Motorkad Operator’s Permit (MTOP) Pursuant to the provision of sub-paragraph vi, paragraph 3, Section 447 “a” of the 1991 Local Government Code which states to wit: “Subject to the guidelines prescribed by the Department of Transportation and Communications, shall regulate the operation of tricycles and grant franchises for the operation thereof within the territorial jurisdiction of the municipality, “the Sangguniang Bayan is given the legislative authority to issue franchise ordinances for the operation of tricycles within the territorial jurisdiction of the municipality.” This MTOP is issued to operators/drivers of Maramag applying for Trimobile/Motorela Franchise.

Office or MARAMAG POLYTECHNIC SCHOOL (MAPOLS) Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may Public avail: CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Request Slip Maramag Polytechnic School CLIENT AGENCY FEES PROCESSING PERSON STEPS ACTIONS TO BE TIME RESPONSIBLE PAID 1. Secure 1. Issue Request None 1 minute Request Slip Slip and provide School Registrar/Admin instruction Aide MAPOLS Office 2.Fill-up and 2. Receive None 2 minutes School Registrar/Admin submit request accomplished Aide slip to the request slip MAPOLS Office service provider 3.Wait while 3.Prepare the None 10 minutes School Registrar/Admin the requested requested Aide document is document and MAPOLS Office being endorse to the processed School Directress/School President for Signature 3.1 Release the None 1 minute School Registrar/Admin requested Aide document to the MAPOLS Office client

Page 44

4. Receive the None 1 minute School Registrar/Admin requested Aide document and MAPOLS Office sign the logbook TOTAL: 14 Minutes

Page 45

2. Receipt of Letter Request for Sangguniang Bayan Referral Receive document/s from external and internal clients including mails from Post Office.

Office or Division: Secretary to the Sanggunian Bayan Office/ Administrative Division Classification: Simple Type of Transaction: G2C- Government to Client, G2B- Government to Business Entity, G2G- Government to Government Who may avail: Any person/establishment/agency CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request/Cover Letter (4 Any person/establishment/agency copies) 2. Letter attachments (4 copies) Any person/establishment/agency CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Proceed to SB 1. Closely review None 3 minutes Local Legislative Staff Secretary’s completeness Employee II Office and of document/s (Administrative Aide submit all the for receipt III) documents (Secretary to the Sangguniang Bayan Office) 1.1 Officially None 3 minutes Local Legislative Staff receive and stamp Employee II document/s (Administrative Aide III) (Secretary to the Sangguniang Bayan Office) 1.2 Record in SB None 5 minutes Local Legislative Staff Logbook Employee II (Administrative Aide III) (Secretary to the Sangguniang Bayan Office) 2. Receive file Provide the client a None 2 minutes Local Legislative Staff copy of received file copy Employee II document and of document and (Administrative Aide fill-up retrieve the III) Feedback Feedback Form (Secretary to the Form Sangguniang Bayan Office) TOTAL: 13 Minutes

Page 46

3. Provides technical assistance to applicants for accreditation Accreditation is an issuance of certificate from the Local Government Unit through the Sangguniang Bayan recognizing the existence and operation of the organization in the municipality pursuant to the Local Government Code and DILG Memorandum Circular No. 2019-71.

Office or Division: Secretary to the Sanggunian Bayan Office/ Minutes and Journal Division Classification: Simple Type of Transaction: G2C- Government to Client

Who may avail: Civic Society Organizations/Non-Government Organizations/ Peoples Organizations CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of Intent SSBO 2. Duly Accomplished Application Form SSBO 3. Board Resolution 4. Certificate of Registration SEC/DOLE/CDA & other accrediting agency 5. List of current Officers and Members 6. Original Sworn Statement SSBO 7. Annual Accomplishment Report in the

preceding year 8. CY 2018 Financial Statement in the

preceding year 9. Profile indicating the purposes and

objectives of our organization 10. Copy of the Minutes of the CY 2018 Meeting of the organization in the preceding year CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

Secure accreditation 1. Produce list of None 3 minutes LLSO I/LLS requirements from requirements SSBO the Office of the and application Secretary to the form Sangguniang Bayan

2. Fill –up 2. Provide None 5 minutes LLSO I/LLS application form technical SSBO and comply all assistance the necessary requirements

Page 47

3. Submit all the 3. Examine all the None 5 minutes LLSO I/LLS requirements to requirements SSBO the Office of the consistent with Secretary to the DILG Sangguniang Memorandum Bayan

4. Provide 3 copies 4. Receive the None 3 mins. LLSE II (UW) of accreditation accreditation SSBO documents for documents & approval by the provide 1 copy to Sanggunian the client with proof of receipt TOTAL: 16 Minutes

Page 48

4. Release of Approved Ordinance/Resolution Issuance of Municipal Ordinance/Resolution to concerned office/agency or entity for any legal purpose it may serve.

Office or Division: Secretary to the Sanggunian Bayan Office/ Record’s Division Classification: Simple Type of Transaction: G2C- Government to Client, G2B – Government to Business Entity, G2G – Government to Government Who may avail: Any person/establishment/agency CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request form Secretary to the Sangguniang Bayan Office ( Record’s Division) 2. Letter Request Requesting entity 3. Official Receipt Municipal Treasurer’s Office

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON ACTIONS PAID TIME RESPONSIBLE

Records Officer II 1. Fill up a 1. Track/locate request requested None 5 minutes Secretary to the form/ letter document/s. Sangguniang Bayan Office request.

1.1 Payment Bookbinder III assessment 1 minute Secretary to the Sangguniang Bayan Office

2. Pay the 2. Prepare the Cashier amount of fees document/s to 10.00/page to the Municipal be printed. and 10.00 15 minutes Municipal Treasurer’s Office Treasurer’s for archival Office. fee (AF)

3. Return to 3. Check Records Officer II Records presented 2 minutes Division and Official Receipt Secretary to the present official Sangguniang Bayan Office receipt to the in- charge.

Page 49

3.1 Print a copy Bookbinder III of requested none 5 minutes document/s. Secretary to the Sangguniang Bayan Office

3.2 Affix SB Records Officer II Official seal with 5 minutes signature of the Secretary to the record’s officer Sangguniang Bayan Office on each and none every page of the document/s.

4. Receive the 4. Release of Records Officer II requested requested document/s. document/s 1 minute Secretary to the none Sangguniang Bayan Office

Bookbinder III 5. Sign the 5. Log the recipient’s log outgoing none Secretary to the book. document/s 1 minute Sangguniang Bayan Office

TOTAL: 35 Minutes

Page 50

Office of the Secretary to the Sangguniang Bayan Internal Services

Page 51

1. Drafting of Ordinances Provision of secretariat services to the sanggunian specifically in legal research and technical writing of proposed ordinances. Office: Secretary to the Sangguniang Bayan Office Classification: Highly Technical Type of Transaction: G2G Government to Government G2C Government to Client Who may avail: Municipal Mayor, Vice Mayor & Municipal Councilors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Instruction from the proponent Sec. to the Sangguniang Bayan Office: Legislative Division CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1.Request SSBO, 1. Conduct None 5 Days Local Legislative Legislative Division: research for the Staff Officer II, Measures & Framing explanatory Local Legislative to draft the ordinance note and legal Staff Asst. III/ by filling-up the basis of the Sec. to the Sangguniang request form for the proposed Bayan Office title and rationale of ordinance the proposed 1.1 Draft, None 5 Days Local Legislative ordinance encode, review Staff Officer II, the proposed Local Legislative ordinance Staff Asst. III/ Sec. to the Sangguniang Bayan Office 1.2 Submit the None 5 Days Local Legislative draft ordinance Staff Officer II, to the proponent Local Legislative for review and Staff Asst. III,/ editing Sec. to the Sangguniang Bayan Office 2. Return the edited 2. Entry None 3 Days Local Legislative draft ordinance to the corrections/sugg Staff Officer II,& assigned legislative estions to the Local Legislative staff draft ordinance Staff Asst. III/ Print the draft Sec. to the Sangguniang ordinance in 3 Bayan Office copies 2.1 Submit the None 1 Day Local Legislative final copy of the Staff Officer II, draft ordinance Local Legislative and request the Staff Asst. III, and Secretaries of legislators/

Page 52

proponent to Sec. to the accomplish the Sangguniang feedback form Bayan Office

3. Fill- up the 2.2 Retrieve the None 1 Day Local Legislative feedback form feedback form Staff Officer II, Local Legislative Staff Asst. III and Secretaries of legislators/ Sec. to the Sangguniang Bayan Office

TOTAL: None 20 Days

Page 53

2. Drafting of Resolutions Provision of secretariat services to the sanggunian specifically in legal research and technical writing of proposed resolutions. Office: Secretary to the Sangguniang Bayan Office Classification: Complex Type of Transaction: G2G Government to Government G2C Government to Client Who may avail: Municipal Mayor, Vice Mayor & Municipal Councilors CHECKLIST OF REQUIREMENTS WHERE TO TRANSACT 1. Instruction from the proponent Sec. to the Sangguniang Bayan Office: Legislative Division CLIENT STEPS AGENCY FEES TO PROCESSI PERSON ACTIONS BE PAID NG TIME RESPONSIBLE 1.Request SSBO, 1. Conduct None 1 day Local Legislative Legislative Division: research and Staff Officer II, Measures & Framing legal basis of Local Legislative to draft the ordinance the proposed Staff Asst. III/Sec. by filling-up the resolution to the Sangguniang request form for the Bayan Office title and rationale of the proposed resolution

1.1 Draft, None 2 days Local Legislative encode, review Staff Officer II, the proposed Local Legislative resolution Staff Asst. III/Sec. to the Sangguniang Bayan Office

1.2 Submit the None 1 day Local Legislative draft resolution Staff Officer II,& to the proponent Local Legislative for review and Staff Asst. III/ editing Sec. to the Sangguniang Bayan Office

2. Return the edited 2. Entry None 1 day Local Legislative draft resolution to the corrections/sugg Staff Officer II & assigned legislative estions to the Local Legislative staff draft resolution Staff Asst. III/ Print the draft Sec. to the Sangguniang resolution in 3 Bayan Office copies

Page 54

2.1 Submit the None 1 day Local Legislative final copy of the Staff Officer II, draft resolution Local Legislative and request the Staff Asst. III & proponent to Secretaries of legislators/ accomplish the Sec. to the feedback form Sangguniang Bayan Office

3. Fill- up the 2.2 Retrieve the None 1 day Local Legislative feedback form feedback form Staff Officer II, Local Legislative Staff Asst. III & Secretaries of legislators/ Sec. to the Sangguniang Bayan Office

TOTAL: None 7 days

Page 55

3. Drafting of Committee Reports Provision of secretariat services to the sanggunian specifically in legal research and preparation of committee reports. Office: Secretary to the Sangguniang Bayan Office Classification: Complex Type of Transaction: G2G Government to Government Who may avail: Vice Mayor & Municipal Councilors

CHECKLIST OF REQUIREMENTS WHERE TO TRANSACT

2. Instruction from the legislative Sec. to the Sangguniang Bayan Office: commitees Legislative Division

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1.Direct the 1. Conduct None 1 day Local Legislative concerned staff to research for the Staff Officer II, prepare the legal basis and Local Legislative committee report incorporate the Staff Asst. III, & findings and Secretaries of legislators/Sec. to recommendation the Sangguniang of the committee Bayan Office upon consultation, ocular, committee or public hearing 1.1 Draft, encode, None 2 days Local Legislative review the findings Staff Officer II, and Local Legislative recommendation Staff Asst. III, & of the committee Secretaries of legislators/Sec. to Print the the Sangguniang Bayan Office committee report

1.2 Submit the None 1 day Local Legislative draft committee Staff Officer II, report to the Local Legislative chairperson for Staff Asst. III, & review and editing Secretaries of legislators/ Sec. to the Sangguniang Bayan Office

Page 56

2. Return the 2. Entry None 1 day Local Legislative edited draft corrections/ Staff Officer II, committee report suggestions on the Local Legislative to the assigned draft committee Staff Asst. III, & legislative staff report Secretaries of legislators/

Sec. to the Print the Sangguniang committee report Bayan Office in 3 copies 2.1 Submit the None 1 day Local Legislative final copy of the Staff Officer II, draft report to the Local Legislative committee and Staff Asst. III, & request the Secretaries of legislators/ chairperson to Sec. to the accomplish the Sangguniang feedback form Bayan Office

3. Fill- up the 2.2 Retrieve the None 1 day Local Legislative feedback form feedback form Staff Officer II, Local Legislative Staff Asst. III/, & Secretaries of legislators/Sec. to the Sangguniang Bayan Office

TOTAL: None 7 Days

Page 57

4. Transcription of Minutes/Journal of Hearings Provision of secretariat services to the sanggunian specifically in technical writing and transcription of the minutes/journal of hearings. Office: Secretary to the Sangguniang Bayan Office Classification: Transcription Complex Type of Transaction: G2G Government to Government Who may avail: Vice Mayor & Municipal Councilors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 3. Notice of attendance to hearings Sec. to the Sangguniang Bayan Office: Legislative Division

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Direct and 1. Attend and None 1 day Local Legislative coordinate with assist in Staff Officer II, the concerned Committee/ Local Legislative staff to attend public hearing, Staff Asst. III, & and assist ocular Secretaries of legislators/Sec. to during the inspections the Sangguniang scheduled Bayan Office committee/pub lic hearing, and ocular inspections 1.1 Transcribe None 3 days Local Legislative and draft the Staff Officer II, minutes/journal Local Legislative of Staff Asst. III, & hearing/ocular Secretaries of legislators/Sec. to inspection the Sangguniang Bayan Office

1.2 Submit the None 1 day Local Legislative draft Staff Officer II, minutes/journal Local Legislative of hearing to the Staff Asst. III, & chairperson for Secretaries of legislators/ review and Sec. to the editing Sangguniang Bayan Office 2. Return the edited 2. Entry None 1 day Local Legislative draft minutes/journal corrections to Staff Officer II, to the assigned the draft Local Legislative legislative staff minutes/journal Staff Asst. III, & Secretaries of legislators/

Page 58

Print the Sec. to the minutes/journal Sangguniang in 2 copies Bayan Office

2.1 Submit the None 4 Hours Local Legislative final copy of the Staff Officer II, minutes/journal Local Legislative to the Staff Asst. III, & committee and Secretaries of legislators/ request the Sec. to the chairperson to Sangguniang accomplish the Bayan Office feedback form

3. Fill- up the 2.2 Retrieve the None 4 Hours Local Legislative feedback form feedback form Staff Officer II, Local Legislative Staff Asst. III, & Secretaries of legislators/ Sec. to the Sangguniang Bayan Office

TOTAL: None 7 days

Page 59

Office of the Municipal Administrator External Services

Page 60

1. Conduct of Business Establishment Inspection Inspection of Business Establishment and Verify Business Permit

1.1 Verification of None 5 Minutes Admin Personnel Business Permits Administrator’s Office

TOTAL: 10 Minutes

Page 61

2. Issuance of Business Permits Data Capturing, Inspection of attached documents, validation and release of Business Permits.

2. DTI/SEC/CDA (Documentary - DTI/SEC/BIR Requirements) 3. Barangay Clearance (Documentary Requirements) - Barangay/where the business is located - Barangay/where the business is located 4. Copy of Occupancy Permit - Barangay/where the business is (Documentary Requirements) located/MTO

5. Copy of Contract of Lease (if space is rented) (Documentary - Lessor Requirements) 6. Audited Financial Statement (Renewal) (Documentary - BIR Requirements) 7. Assessment Record - MTO 8. Official Reciept - MTO 9. Official Reciept – Fire Safety Inspection Certificate - BFP

10. Copy of Fire Safety Inspection Certificate - BFP 11. Health Card 12. Sanitary Permit - MHO 13. Solid Waste Management - MHO (SWM) Orientation - EMPO

Page 62

14. Local Economic Enterprise Office (LEEO) Certificate (for government stalls/ - LEEO establishment only)

FOR: MOTORELA/TRUCKING SERVICES 15. Vehicle O.R. & C.R. (Unexpired) (Documentary Requirements) 16. Driver’s License (Professional – - LTO Unexpired) (Documentary Requirements) 17. Motorized Tricycle Operators Permit (MTOP) - LTO

18. Fare Matrix Certification 19. Physical Inspection Report - SSBO

20. Copy of latest proof of payment - SSBO SSS, PhilHealth, Pag-ibig - MEO FOR: FOODS/ DRUGS/ COSMETICS/ MEDICAL DEVICES/ HAZARDOUS WASTE 21. Copy of Food and Drug Administration (FDA) License to Operate - FDA FOR: AGRIVET/ VET/ PET SHOPS/ LIVESTOCK PRODUCTION 22. Copy of Bureau of Animal - BAI Industry (BAI) License to Operate CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Proceed to the 1. Provide None 1 Minute Business Permit frontline personnel Application Form & Licensing and request for for Business Division Business Permit Permit and give Personnel Application Form instructions upon ADMIN Office attached with filing out the form

Occupational and the Permit Form documentary requirements needed.

Page 63

Business Permit 2. Submit None 20 Minutes & Licensing completely filled- 2. Application Division out application Filing and Personnel ADMIN Office form and Verification/ Data occupational Capture permit with the attached supporting documentary requirements for data capturing

3. Proceed to the 3. Assessment and None 30 Minutes MTO Municipal Payment BFP Treasurer’s Office for assessment and payment of taxes, fees and charges, secure official receipt as proof of payment, including the payment for Fire Safety Inspection Certificate Fee – BFP 4. Submission of 4. Verification of None 15 Minutes Business Permit fully accomplished Supporting & Licensing Application Forms, documents, Division Documentary printing of Personnel/ Requirements, business permit, Licensing Officer ADMIN Office Assessment and releasing of

Payments, Business Plates Backroom for new Requirements (or applications. other requirements Record on the to comply before logbook for the or in between the released business steps of permits. processing and even after the release of the business permit within 90 days as grace period).

Page 64

Claim of Business Permit

TOTAL: None 1 Hour and 6 Minutes

Page 65

3. Issuance of Demand Letter Preparation of demand letter for business establishments who are not renewed their Business Permits.

1. Business Inspector 1. Receive the None 3 minutes Admin from treasurer’s office Business Personnel submit the list of Establishment list ADMIN Office Business witout business Establishments witout Permit business Permit to the

BPLO.

1.1 Prepare the None 45 minutes Admin demand letter Personnel ADMIN Office

1.2 Forward to Head of Office None 15 minutes Head of Office for signature ADMIN Office

1.3 Deliver None 1 day Messenger Demand ADMIN Office Letter

TOTAL: None 1 Day & 1 Hour & 30 Minutes

Page 66

4. Issuance of Sticker for Small Business Establishment Verification of documents and release of sticker permits

Office or Division: Municipal Administrators Office/ Business Permit and Licensing Office Classification: Simple Type of Transaction: G2BO- Government to Business Owners Who may avail: Business Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Application form - BPLO 2. Brgy. Clearance - Barangay where the BE Located 3. Cedula - Barangay where the BE Located 4. Health card - MHO 5. Sanitary permit - MHO 6. Food handlers - MHO CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Fill-up 1. Accept and None 5 minutes Admin Personnel application form verify application form with complete requirements 1.1 Endorse application form to the MTO for None 5 minutes MTO Personnel payment 1.2 Get the application form and photocopy None 3 minutes Admin Personnel payment receipt

1.3 Release None 2 Minutes Admin Personnel Business Stiker Permit

TOTAL: 15 Minutes

Page 67

5. Receiving and Control of Communication Letter Records and monitor all receive communication letters.

Office or Division: Municipal Administrators Office/ Business Permit and Licensing Office Classification: Simple Type of Transaction: G2BO- Government to Business Owners Who may avail: Business Owners CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Communication Letter From Different offices and agencies CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Internal and 1. Received and None 5 Minutes Admin External Clients validate Personnel deliver letter for communication the Municipal letter Administrators approval 1.1 Records/ sort None 5 Minutes Admin Communication’s Personnel received 1.2 Forward to the None 10 Minutes Admin head of office for Personnel signature referral and approval

1.3 Forward the None 30 Minutes Admin acted Personnel communication messenger for routing or directly to the concerned office

1.4 Collect all the None 1 hour Admin received copies for Personnel filling

TOTAL: None 1 Hour and 50 Minutes

Page 68

Office of the Municipal Administrator Internal Services

Page 69

1. Preparation and Processing of Financial Documents Preparation and processing of financial documents. Office or Division: Municipal Administrators Office/ Business Permit and Licensing Office Classification: Simple Type of Transaction: G2G- Government to Government Who may avail: Inside Client CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Business Permit Business Permit and Licensing Division CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Approach the 1. Acceptance and None 5 minutes ADMIN Personnel Office front liner and Validation of sign in the client Documentary book. Requirements.

2. Submit the 2. Preparation & None 5 minutes ADMIN Personnel required documents Completion of for initial Financial assessment & Documents. validation. 3. Return to the 3. Release of duly None 3 Minutes ADMIN Personnel ADMIN office to approved of confirm compliance financial of requirements documents. in/for processing of Financial Assistance – Claim the duly accomplished.

TOTAL: None 13 Minutes

Page 70

Office of the Municipal Planning and Development External Services

Page 71

1. Issuance of AIP Certification (Validation) This certification is issued to barangay government, government offices, CSOs and POs who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of G2G-Government to Government, G2C- Government to Client Transaction: Who may avail: -Barangay Government -Government Offices -CSOs 4) POs CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter request addressed to the Municipal Mayor/ MPDC 2. Copy of Barangay Barangay LGU/CSO/PO Council/Organization’s Resolution requesting for financial assistance from the Provincial or National government 3. One-piece Documentary Stamp Tax BIR Station at the Municipal Hall CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Go to the 1. Assist the frontline staff client in the None 1 minute Zoning Officer III ⁄ and register in registering in MPDO the logbook the logbook 2. Present the 2. Person-in- required charge None 5 minutes Planning documents to verifies if Assistant/ the frontline staff information Planning Officer for verification of required is /MPDO the person-in- available charge 3. Present 3. Prepare, Documentary process and PHP 6 minutes Planning Stamp then wait record AIP 30.00 Assistant/ while frontline Certification Planning Officer personnel and pass on MPDO secures to the signing signatures of the official for Municipal approval Planning and Development Coordinator (MPDC)

Page 72

3.1 Review and approve the None 2 minutes Planning AIP Officer/ MPDC Certification /MPDO 4. Sign in the 4. Release Planning logbook for approved AIP None 1 minute Assistant/ record purposes Certification Planning Officer and record in /MPDO the logbook PHP 15 minutes TOTAL: 30.00

Page 73

2. Issuance of Certification for AIP Submission This certification is issued to Barangay Local Government Unit (BLGU) who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of G2G- Government to Government Transaction: Who may avail: Barangay Local Government Unit (BLGU) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1) Barangay Annual Investment Program Planning, Monitoring and Evaluation (AIP) Division, Municipal Planning and Development Office, Ground Floor of the Municipal Hall of Maramag, Barangay Anahawon, Maramag, Bukidnon 2) One-piece Documentary Stamp Tax BIR Station at the Municipal Hall CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON BE PAID G TIME RESPONS IBLE Proceed to the MPDO: 2. Assist the client in None 1 minute Planning 1. Go to the frontline the registering in the Assistant/ staff and register in logbook Planning the logbook Officer /MPDO 2. Present the Review of Documents: required documents 3. Person-in-charge None 10 minutes Planning to the person in- check and verifies Assistant/ charge of the the AIP submitted Planning certification being Officer /MPDO requested 3. Wait while frontline Preparation of personnel secures Certification: Planning signatures of the 4. Prepare, process None 5 minutes Assistant/ Municipal Planning and record Planning and Development Certification and Officer /MPDO Coordinator (MPDC) pass on to the signing official for approval Review and Approval of Certification: Planning 3.1 Review and None 3 minutes Officer/ approve the AIP MPDC Certification /MPDO

Page 74

3. Received the AIP Release and Record: Planning Certification and 5. Release approved None 1 minute Assistant/ affix signature in AIP Certification and Planning the logbook for record in the Officer record purposes logbook /MPDO TOTAL: None 20 minutes

Page 75

3. Issuance of Locational Clearance This clearance is issued to government office (OBO) as part backroom process for the application of Building Permit.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of G2G –Government to Government Transaction: Who may avail: OBO CHECKLIST OF REQUIREMENTS WHERE TO SECURE 3) Notarized Application Form for Locational Office of the Building Official and Clearance Notary Public 4) Certified True Copy of Proof of Ownership over the land to be used (either of the following):  Certificate of Title ROD  Tax Declaration MAssO  Deed of Sale Notary Public  Deed of Donation Notary Public  Contract of Lease Notary Public  Authorization Notary Public 5) Duly signed and sealed Vicinity Map or Location Plan Geodetic Engineer, Architect, Civil 6) Duly signed and sealed Floor Plan Engineer 7) Duly signed and sealed Site Development Plan or Lot Plan 8) Bill of Materials and Project Cost/ Capitalization Architect, Civil Engineer (Including machinery, equipment, if any) signed by an Engineer or Architect 9) Certificate of Zoning (Zone Classification of the MPDO Project Area) Additional requirements: 1) DAR Clearance, if project site is agricultural land DAR Regional Office 2) For Industrial Projects:  Equity participating agreement/ log supply Project Proponent contract (for sawmill)  Description of industry/ feasibility study/ engineer’s information report  Flow of manufacturing process/ diagram/ chart  Certified true copy of the of the current real MTO estate tax receipt  Clearance from Environmental Management DENR-EMB Bureau (EMB)  Barangay Resolution Endorsing the Project Barangay LGU  Affidavit of non-objection from neighbors Adjacent Property Owners

Page 76

3) For Special Projects: Proponent’s Architect or Engineer  Complete Engineering Plans and Designs  Affidavit of Non-objection from neighbors Adjacent Property Owners within 1 km radius (for cockpit)  Height Clearance CAAP  Radiation Evaluation Certificate MHO  Clearance from Environmental Management DENR-EMB Bureau (EMB) 4) Waiver from ZA, if ZA refuses to issue MPDO Certificate of Zoning Compliance 5) Site inspection Report or Evaluation Report (if MPDO necessary)

CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Submit the duly 1. Check and Notarized verify submitted None 15 minutes Zoning Officer III / Application Form requirements MPDO together with the necessary documents 1.1 Assess for See 5 minutes Zoning Officer III / payment and attached MPDO prepare Order of schedule Payment of fees 1.2 Forward the None 3 minutes Zoning Officer III / Order of MPDO Payment to OBO 1.3 Conduct ocular inspection/ None 2 hours Zoning Officer III verification of /MPDO the site 1.4 Prepare, process and None 15 minutes Zoning Officer III / record Locational MPDO Clearance and pass on to the signing official for approval 1.5 Review and approve the None 6 minutes Zoning Locational Administrator/ Clearance and Zoning Officer III retain 1 copy for MPDO file

Page 77

2. Received the 2. Release the Zoning approved Approved None 3 minutes Administrator/ Locational Locational Zoning Officer III Clearance and Clearance to OBO MPDO affix signature in the logbook See 2 Hours and attached 42 Minutes TOTAL: schedule of fees

Zoning/ Locational Clearance Fees

A. Single Residential Structure attached or detached a. ₱100,000.00 and below ₱200 b. Over ₱100,000.00 ₱400 c. Over ₱200,000.00 ₱500 + 1% in excess of ₱200 B. Apartment/ Townhouses a. ₱500,000.00 and below ₱1,000 b. Over ₱500,000.00 to ₱2 Million ₱1,500 c. Over ₱2 Million ₱2,500 + 1/10 of 1% of the cost in excess of ₱2 M regardless of the number of doors C. Dormitories a. ₱2 Million and below ₱2,500 b. Over ₱2 Million ₱2,500 + 1/10 of 1% of the cost in excess of ₱2 M regardless of the number of doors D. Institutional Project Cost of which is: a. Below ₱2 Million ₱2,000 b. Over ₱2 Million ₱2,000 + 1/10 of 1% of the cost in excess of ₱2

Million E. Commercial, Industrial and Agro-Industrial Project Cost of which is: a. Below ₱100,000.00 b. Over ₱100,000.00 – ₱500,000.00 c. Over ₱500,000.00 – ₱1 Million d. Over ₱1 Million – ₱2 Million e. Over ₱2 Million F. Special Uses/ Special Project Project Cost of which is: (Gasoline Stations, Cell Sites, Slaughterhouse, Treatment Plant, etc.) 1. Below ₱2 Million ₱5,000 2. Over ₱2 Million ₱5,000 + 1/10 of 1% of the cost in excess of ₱2

Million G. Alteration/ Expansion (Affected area/ cost Same as original application only)

Page 78

4. Issuance of Preliminary Subdivision Development Plan (PSDP) This clearance is issued to subdivision owners, subdivision developers and local government units who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Complex Type of Transaction: G2G, G2C Who may avail: - Subdivision Owners -Subdivision Developers - Local Government Units CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Notarized Application Letter for PSDP 2. 4 sets of Site Development Plan (schematic Geodetic Engineer/ Environmental plan) at a scale ranging from 1:200 to 1:2000 Planner/ Civil Engineer showing the proposed layout of streets, lots, parks and playgrounds and other features in relation to existing conditions duly signed by an Architect or Civil Engineer or Geodetic Engineer who is also Environmental Planner 3. 4 sets of Vicinity Map indicating the adjoining Geodetic Engineer/ Environmental land uses, access, as well as existing facilities Planner/ Civil Engineer and utilities at least within 500 meters from the property boundaries of the project, drawn to any convenient scale 4. 4 sets of topographic plan to include existing Geodetic Engineer/ Environmental conditions as follows: Planner/ Civil Engineer  Boundary lines: bearings and distances or geographic coordinates of the reference or tie point (referred to as the BLLM #);  Streets, easements, width and elevation of right-of-way within the project and adjacent subdivision/ areas;  Utilities within and adjacent to the proposed subdivision project, location, sizes and invert elevations of sanitary and storm or combined sewers; location of gas lines, fire hydrants, electric and telephone poles and street lights. If water mains the direction and distance to and size of nearest one, showing invert elevations of sewers, if applicable;  Ground elevation of the subdivision: for ground that slopes less than 2%, indicate spot elevations at all breaks in grade, along all drainage channels and at selected points not more than 25 meters

Page 79

apart in all directions: for ground that slopes more than 2%, either indicate contours with an interval of not more than 0.50 meter if necessary due to irregular land or need for more detailed preparation of plans and construction drawings;  Water courses, marshes, rock and wooded areas, presence of all preservable trees in caliper diameter 200 millimeters, houses, barns, shacks, and other significant features. 5. 4 sets of Survey Plan of the lot(s) as described Geodetic Engineer/ Environmental in TCT(s) Planner/ Civil Engineer 6. 4 copies of certified true copy of title(s) and Registry Of Deeds current tax receipts 7. One-piece Documentary Stamp Tax BIR Station at the Municipal Hall 8. 4 sets of right to use or Deed of Sale of right-of- Client way for access road and other utilities when applicable, subject to just compensation for private land, if applicable.

Note: Preliminary Subdivision Development Plan will be valid only for a period of 180 calendar days from date of approval CLIENTS STEPS AGENCY FEES TO PROCESS PERSON ACTIONS BE PAID ING TIME RESPONS IBLE 1. Go to the frontline 1. Assist the client staff, register in the in the registering in None 3 Minute Zoning logbook and secure the logbook and Officer III / PSDP Form and other provide PSDP MPDO requirements application form to be accomplished 2. Submit accomplished 2. Received and None 4 Hours Zoning PSDP Application review plans/ Officer III forms, plans and documents /MPDO supporting documents 2.1 Conduct site None 4 Hours Zoning inspection Officer III /MPDO 2.2 Prepare None 10 Minutes Zoning evaluation report Officer III for review and /MPDO endorsement by the Zoning Administrator to the Sangguniang Bayan

Page 80

PAUSE CLOCK 2.3 Receive SB None 3 Minutes Zoning resolution Officer III approving the /MPDO PSDP 3. Proceed to MTO for 3. Assess payment o PSDP 10 Minutes Zoning payment PSDP and for PSDP and Fee (see Officer III inspection fee inspection fees schedule /MPDO of fees) o Inspection Fee– ₱1,000.00 / hectare o Doc stamp P30.00 4. Present Copy of 4. Prepare and None 2 Hours Zoning Original Receipt and process permit and Officer III Documentary stamp pass on to the /MPDO signing officials for signatures 5. Receive copy of 5. Release the None 20 Minutes Zoning approved clearance/ approved Officer III permit and affix Clearance/ Permit /MPDO signature in the logbook and retain 1 copy for file o PSDP 10 Hours Fee (see and 46 schedule Minutes fees) o Inspection TOTAL: Fee– ₱1,000.00 / hectare o Doc stamp P30.00

Page 81

5. Issuance of Site Zoning Classification This clearance is issued to citizens of Maramag to also include non-residents who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of G2G, G2C Transaction: Who may avail: -Government Offices -Citizens of Maramag -Non-residents of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of request addressed to the Zoning Administrator 2. Any of the following documents: - Barangay Certification Barangay LGU - Vicinity Map Geodetic Engineer/Civil Engineer - Transfer Certificate of Title (TCT) ROD - Deed of Sale Notary Public - Real Property Tax Declaration MAssO - Certificate of Real Property Tax Payment MTO - Special Power of Attorney of Land Notary Public Owner’s Representative 3. One-piece Documentary Stamp Tax BIR Station at the Municipal Hall 4. Certification Fee of ₱ 170.00 MTO CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Go to the frontline 1. Assist the None 1 Minute Zoning Officer III / staff and register in client in the MPDO the logbook registering in the logbook 2. Present the letter 2. Review and None 5 Minutes Zoning Officer III of request and all check vicinity /MPDO other required map and all other documents documents submitted against the land use plan/ zoning plan 3. Proceed to MTO 3. Prepare the ₱ 170.00 10 Minutes Zoning Officer III for payment and Order of Payment /MPDO present Official of filling fee for ₱ 30.00 Receipt of the presentation to Certification Fee MTO cluding Documentary Stamp

Page 82

3.1 Conduct None 2 Hours Zoning Officer ocular III /MPDO inspection/ verification of the site 3.2 Prepare, None 15 Minutes Zoning Officer III process and /MPDO record certification and pass on to the Zoning Administrator for approval 4. Received the 4. Release None 15 Minutes Zoning approved approved zoning Administrator/ certification and affix certification and Zoning Officer III signature in the record in the /MPDO logbook logbook PHP 2 Hours and TOTAL: 200.00 46 Minutes

Page 83

6. Issuance of Subdivision Development Permit This certification is issued to subdivision owners and subdivision developers who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Complex Type of Transaction: G2G, G2C Who may avail: - Government Offices - Subdivision Owners - Subdivision Developers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of Application for DP 2. All requirements for application for Preliminary Geodetic Engineer/ Environmental Subdivision Development Plan as specified on Planner/ Civil Engineer section 10.A of this Rule 3. Subdivision Development Plan consisting of the Geodetic Engineer/ Environmental site development plan at any of the following scales: Planner/ Civil Engineer 1:200; 1:1000; or any scale not exceeding 1:2000 showing all proposals including the following: -Roads, easements or right-of-way and roadway width, alignment, gradient, and similar data for alleys, if any; - Lot numbers, lines and areas and block numbers; -Site data such as number of residential and saleable lots, typical lot size, parks and playgrounds and open spaces The Subdivision Development Plan shall be duly signed and sealed by any of the following licensed professional: -An Architect who is also an environmental planner or -A Civil Engineer who is also an environmental planner or -A Geodetic engineer who is also an environmental planner or -An Architect or a Civil engineer or a Geodetic Engineer and an environmental planner as co- signatory 4. Civil and Sanitary Works Design: Engineering Geodetic Engineer/ Environmental plans/ construction drawings based on applicable Planner/ Civil Engineer engineering code and design criteria to include the following: a. 4 copies of road (geometric and structural) design/ plan duly signed and sealed by a licensed civil engineer.

Page 84

1. Profile derived from existing topographic map signed and sealed by a licensed geodetic engineer showing the vertical contour, designed grade, curve elements and all information needed for construction. 2. Typical roadway sections showing relative dimensions of pavement, sub-base and base preparation, curbs, gutters, sidewalks, shoulders, benching and others. 3. Details of roadway and miscellaneous structure such as curb and gutter (barrier, mountable and drop), slope protection wall and retaining wall. b. 4 copies of storm drainage and sanitary sewer system duly signed and sealed by a licensed sanitary engineer or civil engineer. 1. Profile showing the hydraulic gradients and properties of sanitary and storm drainage lines including structures in relation with the road grade line. 2. Details of sanitary and storm drainage lines and miscellaneous structures such as various types of manholes, catch basins, inlets (curb, gutter and drop), culverts and channel linings. c. 4 copies of site grading plan with finished contour lines superimposed on the existing ground the limits of earthworks embankment slopes, cut slopes, surface drainage, drainage outfalls and others, duly signed and sealed by a licensed engineer. 5. 4 copies of water system layout and details duly Geodetic Engineer/ Environmental signed and sealed by a licensed sanitary engineer Planner/ Civil Engineer or civil engineer. Should a pump motor have a horsepower (hp) rating of 50 hp or more, its pump rating and specifications shall be signed and sealed by a professional mechanical engineer 6. Certified true copy of tax declaration covering the Registry of Deeds(ROD) property(ies) subject of the application for the year immediately preceding 7. Zoning Certification from LGU/ HLURB Regional LGU/ HLURB Regional Office Office 8. Certified true copy of DAR Conversion Order DAR Regional Office 9. Certified true copy of Environmental Compliance DENR-EMB Regional Office Certificate (ECC) or Certificate of Non-Coverage

Page 85

(CNC), whichever is applicable, duly issued by the DENR 10. 4 copies of project description for projects having areas of 1 hectare and above to include the following: Project Proponent/ Developer a. Project profile indicating the cost of raw land and its development (total project cost), amortization schedule, sources of financing, cash flow, architectural scheme, if any, and work program; b. Audited financial statement for last three Project Auditor (3) preceding year; c. Income Tax Return for the last three (3) BIR preceding year; d. Certificate of registration with Securities SEC and Exchange Commission (SEC); e. Articles of incorporation or partnership; Project Proponent/ Developer f. Corporation by-laws and all implementing Project Proponent/ Developer amendments, and g. For new corporations (3 years and below) Project Proponent/ Developer statement of capitalization and sources of income and cash flow to support work program. 11. Plans specifications, bill of materials and cost Geodetic Engineer/ Environmental estimates duly signed and sealed by the Planner/ Civil Engineer appropriate licensed professionals 12. Application for permit to drill from the National Project Proponent/ Developer Water Resources Board (NWRB) 13. Traffic impact assessment for projects 30 Project Proponent/ Developer hectares and above 14. List of names of duly licensed professionals who signed the plans and other similar documents in connection with application filed indicating the Project Engineers following information: a. Surname; b. First name; c. Middle name; d. Maiden name, in case of married women professional; e. Professional license number, date of issue and expiration of its validity; f. Professional tax receipt and date of issue; g. Taxpayer’s identification number (TIN) Note: Development Permit will be valid only for a period of 3 years from date of approval

Page 86

 LIST OF REQUIREMENTS FOR HOUSING CONSTRUCTION 1) Four (4) sets of the following, duly signed and Licensed Architect/ Engineer: sealed by a Licensed Architect/ Engineer:  Housing plans including architectural drawing, sanitary, electrical, structural plans specifications and cost estimate 2) Sworn Statement as to the soundness of Licensed Architect/ Engineer: designs and specification attested to by the designing engineer.

CLIENTS STEPS AGENCY FEES TO PROCESSI PERSON ACTIONS BE PAID NG TIME RESPONS IBLE 1. Go to the frontline staff, 1. Assist the register in the logbook and client in the None 3 Minutes Zoning secure DP Form and other registering in the Officer III / requirements logbook and MPDO provide DP application form to be accomplished 2. Submit accomplished 2. Received and None 4 Hours Zoning DP Application forms, review plans/ Officer III plans and supporting documents /MPDO documents 2.1 Conduct site None 4 Hours Zoning inspection Officer III /MPDO 2.2 Prepare None 10 Minutes Zoning evaluation report Officer III for review and /MPDO endorsement by the Zoning Administrator to the Sangguniang Bayan PAUSE CLOCK 2.3 Receive SB None 3 Minutes Zoning resolution Officer III approving the DP /MPDO 3. Proceed to MTO for 3. Assess o DP Fee 10 Minutes Zoning payment DP and payment for DP (see Officer III inspection fee and inspection schedul /MPDO fees e of fees)

Page 87

o Inspecti on Fee– o ₱1,000. 00/ hectare Doc stamp P30.00 4. Present Copy of Original 4. Prepare and None 2 Hours Zoning Receipt and process permit Officer III Documentary stamp and pass on to /MPDO the signing officials for signatures 5. Receive copy of 5. Release the None 20 Minutes Zoning approved clearance/ approved Administrato permit and affix signature Clearance/ r/ Zoning in the logbook Permit and Officer III retain 1 copy for /MPDO file o DP Fee 10 Hours (see and 46 schedul Minutes e of fees) o Inspecti TOTAL: on Fee– ₱1,000. 00/ hectare o Doc stamp P30.00

Page 88

7. Issuance of Variance/Exceptions This certification is issued to citizens of Maramag, non-residents, business owners and investors who requested to secure this document.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Complex Type of Transaction: G2C Who may avail: -Citizens of Maramag -Non-residents of Maramag -Business owners -Investors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter request for variance/ exceptions addressed to LZBA Chairperson 2. Application Form for Locational Clearance Zoning Administration Division, Municipal Planning and Development 3. Proof of Ownership over the land to be used (either of the following): - Certificate of Title or Tax Declaration, ROD - Deed of Sale, MAssO - Deed of Donation, Notary Public - Contract of Lease, Notary Public - Authorization Notary Public

4. Duly signed and sealed Vicinity Map or Location Plan Geodetic Engineer, Architect, Civil 5. Duly signed and sealed Floor Plan Engineer 6. Duly signed and sealed Site Development Plan or Lot Plan 7. Bill of Materials and Project Cost/ Capitalization Architect, Civil Engineer (Including machinery, equipment, if any) signed by an Engineer or Architect 8. Barangay Resolution Interposing No-Objection Barangay LGU 9. Affidavit of Non-Objection from Neighbors Adjacent Property Owners 10. Certificate of Zoning (Zone Classification of the MPDO Project Area) 11. One-piece Documentary Stamp Tax BIR Station at the Municipal Hall 12. Filling Fee (see attached schedule of fees) MPDO Additional requirements: 1. DAR Clearance, if project site is agricultural land DAR Regional Office 2. For Industrial Projects: - Equity participating agreement/ log supply contract Project Proponent (for sawmill) - Description of industry/ feasibility study/ engineer’s information report - Flow of manufacturing process/ diagram/ chart - Certified true copy of the of the current real estate MTO tax receipt

Page 89

- Clearance from Environmental Management DENR-EMB Bureau (EMB) - Barangay Resolution Endorsing the Project Barangay LGU - Affidavit of non-objection from neighbors Adjacent Property Owners 3. For Special Projects: Proponent’s Architect or Engineer - Complete Engineering Plans and Designs - Affidavit of Non-objection from neighbors within 1 Adjacent Property Owners km radius (for cockpit) - Height Clearance CAAP - Radiation Evaluation Certificate MHO - Clearance from Environmental Management DENR-EMB Bureau (EMB) - Certified True Copy of National NTC Telecommunication’s Provisional Authority - Health Clearance DOH/ MHO 4. Waiver from ZA, if ZA refuses to issue Certificate MPDO of Zoning Compliance 5. Site inspection Report or Evaluation Report (if MPDO necessary)

CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSI BLE 1. Go to the frontline 1. Assist the client in staff and register in the the registering in the None 1 Minute Zoning Officer logbook logbook III / MPDO

2. Submit letter 2.1 Check and verify request for variance/ submitted None 4 Minutes Zoning Officer exceptions addressed requirements and III /MPDO to LZBA Chairperson assess the together with the conformity of project required documents to the zoning;

2.2 Schedule the LZBA meeting for None 5 Minutes LZBA /MPDO project deliberation 3. Attend to the LZBA 3. Attend LZBA meeting for the meeting for the deliberation of deliberation of None 4 Hours LZBA /MPDO proposed project proposed project 3.1 Advice client to None 5 Minutes Zoning appear during the Administrator/ LZBA meeting. Zoning Officer III /MPDO

Page 90

4. Assist the LZBA for 4. Conduct of Public None 4 Hours LZBA the conduct of Public Hearing and Ocular Members and Hearing and Ocular Inspection Stakeholders Inspection 5. Proceed to MTO for 5. Prepare Order of See 15 Minutes Zoning Officer payment and at BIR for Payment for attached III /MPDO securing documentary payment to MTO schedule stamp of fees

P30.00 5.1 Prepare, 20 Minutes Zoning Officer process and record III /MPDO LZBA Resolution and pass on to the signing official for approval 5.2 Review and Zoning approve the Administrator/ Locational None 6 Minutes Zoning Officer Clearance III/ /MPDO (Variance/Exception Municipal Mayor /MMO ) 6. Received the 6. Released the Zoning approved Clearance Approved Clearance None 1 Minutes Administrator/ and affix signature in (variance/ Zoning Officer the logbook exception) and III/ /MPDO retain 1 copy for file See 8 Hours and attached 50 Minutes schedule TOTAL: of fees

P30.00

Zoning/ Locational Clearance Fees A. Single Residential Structure attached or detached d. ₱100,000.00 and below ₱200 e. Over ₱100,000.00 ₱400 f. Over ₱200,000.00 ₱500 + 1% in excess of ₱200 B. Apartment/ Townhouses d. ₱500,000.00 and below ₱1,000 e. Over ₱500,000.00 to ₱2 Million ₱1,500 f. Over ₱2 Million ₱2,500 + 1/10 of 1% of the cost in excess of ₱2 M regardless of the number of doors C. Dormitories c. ₱2 Million and below ₱2,500

Page 91

d. Over ₱2 Million ₱2,500 + 1/10 of 1% of the cost in excess of ₱2 M regardless of the number of doors D. Institutional Project Cost of which is: c. Below ₱2 Million ₱2,000 d. Over ₱2 Million ₱2,000 + 1/10 of 1% of the cost in excess of

₱2 Million E. Commercial, Industrial and Agro-Industrial Project Cost of which is: f. Below ₱100,000.00 g. Over ₱100,000.00 – ₱500,000.00 h. Over ₱500,000.00 – ₱1 Million i. Over ₱1 Million – ₱2 Million j. Over ₱2 Million F. Special Uses/ Special Project Project Cost of which is: (Gasoline Stations, Cell Sites, Slaughterhouse, Treatment

Plant, etc.) 3. Below ₱2 Million ₱5,000 4. Over ₱2 Million ₱5,000 + 1/10 of 1% of the cost in excess of

₱2 Million G. Alteration/ Expansion (Affected area/ Same as original application cost only)

Page 92

8. Issuance of Zoning Certification for Business Permit This certification is issued to business owners and investors who requested to secure this document. Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of G2C – Government to Client Transaction: Who may avail: -Business owners - Investors CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Application Form for Business License/ Mayor’s Municipal Mayor’s Office (BPLO Permit taken from the Municipal Mayor’s Office Section) 2. Certification Fee of ₱170.00 Municipal Treasurer’s Office 3. One-piece Documentary Stamp Tax BIR Station at the Municipal Hall CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON BE PAID G TIME RESPONSI BLE Proceed to the MPDO: 1. Assist the client in None 1 Minute Zoning 1. Go to the the registering in the Officer III / frontline staff and logbook MPDO register in the logbook 2. Present 2. Check and verify the application form for location of the ₱ 170.00 5 Minutes Zoning Business License/ business against the Officer III / Mayor’s Permit and Land Use Plan/ Zoning ₱ 30.00 MPDO Official Receipt of Plan the Certification Fee including BIR Documentary Stamp to the frontline staff 2.1 If site inspection is required, the frontline staff will None 2 Hours Zoning refer the same to Officer III / the Zoning MPDO Administrator (site inspection is usually required for new enterprises)

2.2 Process and record the transaction and pass on to the None 3 Minutes Zoning Zoning Officer III / MPDO

Page 93

Administrator for review and approval 2.3 Approve Clearance and sign the None 3 Minutes Zoning business license Administrato application form. r/ Zoning The approval is Officer III / MPDO encoded into the business tracking data base 3. Receive the 3. Release the Approved documents to the client Certification and affix signature on the Logbook 12 Minutes (for PHP renewal), 2 TOTAL: 200.00 Hours and 12 Minutes (for new)

Page 94

9. Provision of Data and Information This provision of data or information is issued to business owners, investors, tourist, students, government workers, non-government workers and researchers who requested to secure this document/s.

Office or Division: Municipal Planning and Development Office (MPDO) Classification: Simple Type of Transaction: G2G, G2C Who may avail: -Business owners/ -Tourists Investors -Students/ Pupils -Government Workers -Non- government Workers -Researchers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter request addressed to the Municipal Mayor/ MPDC 2. Identification Card CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIB LE 1. Go to the frontline 1. Assist the client in None 1 Minute Project staff, register in the the registering in the Development logbook logbook Officer/ Planning Assistant /MPDO 2. Proceed to the 2.Person-in-charge - 4 Minutes Project person in-charge of verifies if information Development the data being required is available Officer/ requested Planning Assistant /MPDO 3. Waits while the 3. Person-in-charge 10 Minutes Planning person-in-charge reviews and verifies Assistant/ accesses the the data/ information to Project information. be given to the client Development Otherwise, the client is Officer /MPDO referred to other probable sources of information 4. Proceed to the copy 4. If hard copies could Long – 10 Minutes Photocopier center for reproduction not be given, person- ₱2.00/copy operator/ of documents in-charge advises Short – GSO client to leave ID Card ₱1.50/copy and allow the client to photocopy the documents

Page 95

5. Sign in the logbook 5. Release the 1 Minute Planning for record purposes. If documents needed Assistant/ documents were and return the ID card Project photocopied, client Development returns the borrowed Officer /MPDO documents and retrieves ID card Long – 25 Minutes ₱2.00/copy TOTAL: Short – ₱1.50/copy

Page 96

Human Resource Management Office Internal Services

Page 97

1. Control and Processing of Leave of Absence Application Leave of absence is a right granted to officials and employees not to report for work with or without pay as may be provided by law and as the civil service rules prescribe. The filing of application for the different types of leave follows CSC laws and rules embodied in the internal policy of the LGU on the Availment of leave

Office or Division: Human Resource Management Office Classification: Simple Type of Transaction: G2G –Government to Government Who may avail: Plantilla and Casual Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. LOA Slip Human Resource Management Office 2. Medical Certificate (required for Sick Attending Physician Leave more than 3 days) 3. Affidavit (for Sick Leave less than 3 days Public Attorney’s Office if Medical Certificate is not available) 4. Approved Clearance from Money and Human Resource Management Office Property Liability (for Vacation Leave for Travel Abroad) CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO TIME RESPONSIBLE BE PAID 1. Proceed to frontline 1. Issue LOA None 1 minute HRM Aide/I.T Staff personnel and Slip and HRM Office secure Leave of Feedback Absence (LOA) Slip Form and submit 2. Receive and None 1 minute HRM Aide/I.T Staff requirements evaluate HRM Office (depending on the requirements type of leave applied)

2. Fill-up LOA Slip 3. Receive None 1 minute HRM Aide/I.T Staff accomplished HRM Office LOA Slip 4. Wait while the Leave 3. Generate/print None 3 minutes HRM Aide/I.T Staff of Absence Form is Leave of HRM Office being generated in Absence the HRIS Form 3.1 Release None 1 minute HRM Aide/I.T Staff generated HRM Office LOA 4. Receive generated None Paused-Clock LOA Form and facilitate its approval

Page 98

from respective Head of Office 5. Submit LOA Form 5. Log and None 5 minutes HRMO V duly signed by Head Endorse to HRM Office of Office to the the HRMO V HRMO for signature 6. Wait while the LOA 4.1 Forward to None 2 minutes HRM Aide is processed for the LCE for HRM Office approval/disapproval signature by the Mun. Mayor 4.2 Sign Leave of None 30 minutes Municipal Mayor Absence MMO 4.3 Return None 2 minutes Clerk approved LOA MMO to HRMO 4.4 Release one None 1 minute HRM Aide/IT Staff (1) copy of HRMO approved LOA to the employee 7. Receive one (1) 6. Retrieve and None 1 minute HRM Aide/IT Staff copy of approved file feedback HRMO LOA. Fill-up and form submit feedback form TOTAL: None 48 minutes

Page 99

2. Control and Processing of Overtime Request, Passlip and Travel Order To account for overtime requests, pass slips and travel orders and process for its approval.

Office or Division: Human Resource Management Office Classification: Simple Type of G2C – Government to Government transaction: Who may avail: LGU Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter Request for Overtime (3 Copies) Requesting Office/ Division 2. Pass Slip (2 Copies) Requesting Office/ Division 3. Travel Order (3 Copies) Requesting Office/ Division CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID 1.Submit document 1.Receive document None 2 Minutes HRM Aide duly approved by HRM Office the Head of the requesting office and LCE 2.Wait until 2. Log document in None 5 Minutes HRM Aide document is being log book and Human HRM Office controlled, process Resource Information and approved System (HRIS) 2.1Forward the None 10 Minutes HRM Aide/HRMO document to approving V/LCE officer for signature for HRM Office approval/ disapproval Mayor’s Office 3.Secure copy of 3. Provide original None 2 Minutes HRM Aide approved document copy of the document HRM Office and submit to the requesting feedback form office/employee

TOTAL: None 19 Minutes

Page 100

3. Issuance of Authority to Travel for Travel Abroad An official document issued to employees for vacation leave for travel abroad reflecting the employee’s name, position, country to be visited and date of travel.

Office or Division: Human Resource Management Office Classification: Simple Type of G2C – Government to Government transaction: Who may avail: LGU Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Leave of Absence Human Resource Management Office 2. Clearance From Money And Property Human Resource Management Office Liability 3. Affidavit of No Pending Administrative Notary Public Case CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID 1. Secure and fill-up 1. Receive request slip None 2 Minutes HRM Aide Request Slip and and required HRM Office submit required documents and documents provide feedback form 2. Wait while the 2. Prepare the None 5 Minutes HRM Aide requested document requested document HRM Office is processed 2.1 Stamp the None 1 Minute HRM Aide document with dry seal HRM Office 2.2 Forward the None 30 Minutes Local Chief document to the Local Executive Chief Executive for MMO signature 2.3 Release the None 2 Minutes HRM Aide requested document to HRM Office client and provide logbook for receipt 3. Receive the 3. Receive and file the None 1 Minute HRM Aide requested feedback form HRM Office document. Sign in the logbook and submit feedback form. TOTAL: None 41 Minutes

Page 101

4. Issuance of Certification (Certificate of Employment, Employment and Compensation, Employment and Leave Credits and Service Record A pertinent document issued to requesting employees/former employees for any legal purposes reflecting the employee’s name, position, office, salary and duration of employment. Office or Division: Human Resource Management Office Classification: Simple Type of G2C-Government to Client, G2G- Government to Government transaction: Who may avail: LGU Employees and Former Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Slip Human Resource Management Office 2. Official Receipt Municipal Treasurer’s Office 3. Documentary Stamp Bureau of Internal Revenue Office CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Secure Request 1. Issue Request None 1 Minute HRM Aide/ I.T Staff Slip Slip and provide HRM Office instruction and feedback form 2. Fill-up and submit 2. Receive None 2 Minutes HRM Aide/ I.T Staff request slip to the accomplished HRM Office service provider request slip 2.1 Instruct the None 2 Minutes HRM Aide/ I.T Staff client to secure HRM Office Official Receipt for Certification fee at the Municipal Treasurer’s Office and secure 1 pc. documentary stamp from the Bureau of Internal Revenue 3. Proceed to 3. Receive PHP 15 Minutes Revenue Collection Municipal payment and 120.00 - Clerk Treasurer’s Office issue Official Certification MTO for the payment of Receipt Fee Certification Fee

Page 102

4. Proceed to the 4. Receive PHP 3 Minutes BIR personnel Bureau of Internal payment and 30.00 - BIR Revenue (BIR) to issue Documentar secure documentary documentary y stamp stamp stamp 5. Go back to 5. Receive the None 1 Minute HRM Aid/ I.T Staff HRMO and submit OR and HRM Office the OR and documentary documentary stamp stamp 6. Wait while the 6. Prepare None 5 Minutes HRM Aide/ I.T requested document requested Staff is prepared document and HRM Office endorse to the Head of Office for signature 6.1 Release the None 1 Minute HRM Aid/ I.T Staff requested HRM Office document to the client. 7. Receive the 7. Record the OR None 2 Minutes HRM Aide/ I.T requested record # and retrieve the Staff and sign-in in the feedback form. HRM Office provided logbook and fill-up feedback form TOTAL: PHP 32 Minutes 150.00

Page 103

5. Issuance of Certificate of Good Moral Character and Certificate of No Pending Administrative Case A pertinent document issued to requesting employees/former employees for any legal purposes. Office or Division: Human Resource Management Office Classification: Simple Type of G2C-Government to Client, G2G- Government to Government transaction: Who may avail: LGU Employees and Former Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Slip Human Resource Management Office 2. Official Receipt Municipal Treasurer’s Office 3. Documentary Stamp Bureau of Internal Revenue Office CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Secure Request 1. Issue Request None 1 Minute HRM Aide Slip Slip and provide HRM Office instruction and feedback form 2. Fill-up and submit 2. Receive None 2 Minutes HRM Aide request slip to the accomplished HRM Office service provider request slip 2.1 Instruct the None 2 Minutes HRM Aide client to secure HRM Office Official Receipt for Certification fee at the Municipal Treasurer’s Office and secure 1 pc. documentary stamp from the Bureau of Internal Revenue 3. Proceed to 3. Receive PHP 15 Minutes Revenue Collection Municipal payment and 120.00 - Clerk Treasurer’s Office issue Official Certification MTO for the payment of Receipt Fee Certification Fee

Page 104

4. Proceed to the 4. Receive PHP 3 Minutes BIR personnel Bureau of Internal payment and 30.00 - BIR Revenue (BIR) to issue Documentar secure documentary documentary y stamp stamp stamp 5. Go back to 5. Receive the None 1 Minute HRM Aide HRMO and submit OR and HRM Office the OR and documentary documentary stamp stamp 6. Wait while the 6. Prepare None 30 Minutes HRM Aide requested document requested HRM Office is prepared document and endorse to the Head of Office for signature 6.1 Release the None 1 Minute HRM Aide requested HRM Office document to the client. 7. Receive the 7. Record the OR None 2 Minutes HRM Aide requested record # and retrieve the HRM Office and sign-in in the feedback form. provided logbook and fill-up feedback form TOTAL: PHP 57 Minutes 150.00

Page 105

6. Issuance of Clearance from Money and Property Liability A pertinent document issued to employees as requirement for retirement, resignation and travel abroad. Office or Division: Human Resource Management Office Classification: Simple Type of G2G-Government to Government, G2C- Government to Client transaction: Who may avail: LGU Employees and Former Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Abroad purposes: 1. Approved Leave of Absence - Human Resource Management Office 2. Authority to Travel for Abroad - Human Resource Management Office For Resignation purposes: 1. Resignation Letter - Employee/Client For Retirement purposes: 1. Letter of Intent to Retire - Employee/Client 2. Acceptance Letter - Appointing Authority CLIENT STEPS AGENCY ACTIONS FEES PROCESSIN PERSON TO BE G TIME RESPONSIBLE PAID 1. Secure and fill-up 1. Receive request slip None 2 Minutes HRM Aide Request Slip and and required documents HRM Office submit required and provide feedback documents form 2. Wait while the 2. Prepare the None 2 Minutes HRM Aide requested document Clearance Form and HRM Office is processed provide 3 copies to the client 3. Receive the 3. Instruct the client to None 2 Minutes HRM Aide Clearance Form have all the signatures HRM Office of the personalities reflected in the clearance and return the document at the HRMO for the dry seal stamp 4. Process the None Paused- HRM Aide Clearance Clock HRM Office 5. Forward the 5. Stamp the Dry Seal to None 1 Minute HRM Aide approved Clearance the document HRM Office to the HRMO 5.1 Provide copy to the None 1 Minute HRM Aide client (for travel abroad) HRM Office 6. Receive a copy of 6. Retrieve and file the None 1 Minute HRM Aide the Clearance and feedback form HRM Office fill-up and submit feedback form TOTAL: None 10 Minutes

Page 106

7. Monitoring of Blood Glucose and Blood Pressure Blood Glucose Test/ Blood Pressure Monitoring is conducted to LGU Officials and Employees especially those identified with special medical needs or pre-existing medical conditions. Office or Division: HRMO- Health and Wellness Center Classification: Simple Type of G2G- Government to Government transaction: Who may avail: LGU-Maramag Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to Health 1. Request the None 2 Minutes Nursing Attendant and wellness center client to sign-up HRMO/ Health & the Log Book Wellness Center

2. Sign-up on the 2. Interview the None 5 Minutes Nursing Attendant Log Book client for health HRMO/ Health & concerns Wellness Center

3. State the health 3. Conduct None 30 Minutes Nursing Attendant concern/s appropriate Test HRMO/ Health & (Blood Glucose Wellness Center Test/Blood Pressure Monitoring) 4. Ask for result and 4. Inform the None 5 Minutes Nursing Attendant accomplish the client of the result HRMO/ Health & client’s feedback and retrieve and Wellness Center form file the client’s feedback form TOTAL: None 40 Minutes

Page 107

8. Printing and Verification of Daily Time Records (DTR) Generation and printing of Daily Time Record (DTR) is done every 15th and 30th of the month. Verification follows for submission to the Accounting Office for the preparation and attachment to the payroll.

Office or Division: Human Resource Management Office Classification: Simple Type of G2G- Government to Government transaction: Who may avail: LGU-Maramag Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Logbook Human Resource Management Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Submit logbook 1. Generate and None 5 Minutes HRMO I/HRM to HRMO print Daily Time Assistant/HRM Record (DTR) Aide/I.T Staff and provide copy HRM Office to employee 2. Affix signature in Paused-Clock the DTR and secure signature of the Head of Office 3. Submit approved 3. Verify Daily None 5 Minutes HRMO I/HRM DTR to HRMO for Time Record Assistant/HRM verification (DTR) Aide/I.T Staff HRM Office

3.1 Forward None 3 Minutes HRMO I/HRM verified DTR to Assistant/HRM Accounting Office Aide/I.T Staff for the HRM Office preparation and attachment to the payroll TOTAL: None 13 Minutes

Page 108

9. Processing of Monetization of Leave Credits Application Monetization of leave credits is the payment of the money value of accumulated vacation and/or sick leave credits without actually going on leave of absence. Accumulated leave refers to the vacation and/or sick leave credits earned by an official or employee which is usually allowed on case to case basis.

Office or Division: Human Resource Management Office Classification: Simple Type of G2G- Government to Government transaction: Who may avail: Plantilla and Casual Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Letter Request for Human Resource Management Office Monetization 2. LOA Slip Human Resource Management Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to 1.Check leave None 2 Minutes HRMO II/ I.T Staff HRMO and inquire credits balance HRM Office leave credits and compute balance for computation 2. Secure the Paused-Clock approval of the Mayor re: Letter Request for Monetization 3. Present approved 3. Instruct the None 2 Minutes HRMO II/ I.T Staff letter request to client to proceed HRM Office HRMO to Municipal Budget Office to ensure budget allocation

4. Proceed to 4. Check the None 5 Minutes Municipal Budget Municipal Budget budget and affix Officer Office to confirm signature to the MBO budget allocation letter if allocation is available

5. Go back to 5. Verify budget None 2 Minutes HRMO II/I.T Staff HRMO and submit allocation and HRM Office the approved letter issue LOA Slip

Page 109

6. Fill-up LOA Slip 6. Receive None 1 Minute HRMO II/ I.T Staff accomplished HRM Office Leave of Absence (LOA) Slip 7. Wait while the 7. Generate and None 2 Minute HRMO II/ I.T Staff Leave of Absence print Leave of HRM Office Form is being Absence Form processed 7.1 Release None HRMO II/I.T Staff generated LOA HRM Office Form to employee 8. Receive LOA None Paused- Clock HRMO II/I.T Staff Form, affix signature HRM Office and secure the signature of the Head of Office 9. Submit LOA Form 9. Receive the None 1 Minutes HRMO II/I.T Staff approved by the LOA form HRM Office Head of Office with approved letter for 9.1 Log and None 3 Minutes HRMO II/I.T Staff monetization control LOA form HRM Office to the Log Book 9.2 Forward None 2 Minutes HRMO II/I.T Staff LOA form to HRM Office HRMO V for signature 9.3 Forward None 2 Minutes HRMO II/I.T Staff LOA form to LCE HRM Office for Approval/ Disapproval 9.4 Sign the None 30 Minutes Municipal Mayor LOA Form HRMO 9.5 Return None 2 Minutes Clerk approved LOA to MMO HRMO 9.6 Prepare and None 2 Days HRM Aide, HRM process voucher Assistant/I.T Staff and other HRM Office supporting documents for approval

Page 110

9.7 Log and None 2 Minutes HRMO II/ I.T Staff release Voucher/ HRM Office Check to client

10. Receive 10. Retrieve and None 2 Minutes HRMO II/ I.T Staff Voucher/ Check. file feedback HRM Office Fill-up and submit form feedback form TOTAL: None 2 Days and 1 Hour

Page 111

10. Processing of Terminal Leave Benefit Application Terminal Leave Benefit (TLB) application is processed after a permanent or casual employee resigns or retires from office or when elected officials complete their term. This is computed by multiplying their highest salary received while in service (usually the recent salary rate), total number of earned leaves and constant factor (.0481927).

Office or Division: Human Resource Management Office Classification: Simple Type of G2C – Government to Government transaction: Who may avail: Retired/ Separated Plantilla and Casual Employees to include Elected Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Clearance from Money and Property of the Human Resource Management Office LGU (2 copies, original) 2. SALN as of the last day of Service (4 Human Resource Management Office copies, original) 3. MCTC Clearance (1 copy, original) Municipal Circuit Trial Court CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID 1. Submit 1. Accept and review None 5 Minutes HRMO II requirements for requirements for TLB HRM Office Terminal Leave Benefit (TLB) 1.1 Issue Receipt Slip None 2 Minutes HRMO II with Feedback Form HRM Office 2. Wait for the 2. Prepare TLB None 1 Day HRMO II/HRMO approval of the TLB documents and submit I/HRMA documents, to HRMO V and Local HRM Office Disbursement Chief Executive for Voucher and approval issuance of check 2.1 Review and None 15 Minutes HRMO V Approve TLB HRM Office Documents 2.2 Review and None 2 Hours Municipal Mayor Approve TLB Municipal Mayor’s Documents Office

2.3 Prepare None 1 Hour HRM Asst. Disbursement Voucher HRM Office and Other Supporting Documents (After TLB documents are approved by the LCE) and forward to concerned signatories Page 112

2.4 Review and None 1 Day Mun. Budget Approve Officer/Mun. Disbursement Treasurer/Mun. Voucher and Accountant/Mun. Other Supporting Mayor MBO/MTO/MACC Documents O/MMO 2.5 Prepare and None 4 Hours Cash Clerk III process Check MTO for Payment 2.6 Release None 5 Minutes HRM Asst. check to payee HRM Office

3. Receive the 3. Retrieve, None 3 Minutes HRM Asst. check and evaluate and file HRM Office accomplish the the feedback feedback form form 3.1 Return None 2 Minutes HRM Asst. signed HRM Office Disbursement Voucher and Other Supporting Documents to MTO TOTAL: None 2 Days, 7 Hours and 32 Minutes

Page 113

11. Provision of First Aid and Massage Services Massage Service done manually is part of the LGU’s Health and Wellness Program is provided to LGU Officials and Employees upon request.

Office or Division: HRMO- Health and Wellness Center Classification: Simple Type of G2G- Government to Government transaction: Who may avail: LGU-Maramag Officials and Employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to Health 1. Request the None 2 Minutes Nursing Attendant and wellness center client to sign-up HRM Office the Log Book

2. Sign-up on the 2. Interview the None 5 Minutes Nursing Attendant Log Book client for health HRM Office concerns 3. Request for 3. Provide None 30 Minutes Nursing Attendant Massage Service massage/First HRM Office Aid to client

4. Accomplish the 4. Retrieve and None 5 Minutes Nursing Attendant client’s feedback file the client’s HRM Office form feedback form

TOTAL: None 40 Minutes

Page 114

Municipal Accounting Office External Services

Page 115

1. Issuance of BIR FORM # 2306 & 2307 This certificate is issued to the requesting suppliers for taxes withheld.

Office or Division: Municipal Accounting Office Classification: Simple Type of transaction: G2B – Government to Business Who may avail: Suppliers CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Disbursement voucher with attached Municipal Treasurer’s Office official receipt CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Approach and 1. Receive None 1 Minute give the Disbursement Accounting Clerk II Disbursement voucher/s with Municipal voucher/s with attached official Accounting Office attached official receipt receipt to the person responsible 1.1 Prepare in 3 None 10 Minutes Accounting Clerk II and ask for BIR copies BIR form # Municipal form number 2306 2306 & 2307 Accounting Office & 2307. based on paid voucher

1.2 Certify BIR None 1 Minute Municipal Form #2306 & Accountant 2307 Municipal Accounting Office 2. Receive 2 copies 2. Furnish 2 copies None 1 Minute Accounting Clerk II of BIR form number for the client and Municipal 2306 & 2307. take one (1) copy Accounting Office each for file

TOTAL: None 13 Minutes

Page 116

2. Issuance of Certificate of Appearance This Certificate is issued to the requesting client for personal appearance.

Office or Division: Municipal Accounting Office Classification: Simple Type of G2B – Government to Barangay transaction: G2C – Government to Client G2G – Government to Government Who may avail: All Citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Personal Appearance CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTION BE PAID TIME RESPONSIBLE 1. Approach the 1. Let the client None 1 Minute Any Accounting person responsible sign in the Staff and ask for a Logbook as a Municipal Certificate of proof of their Accounting Office Appearance personal appearance 1.1 Prepare the None 5 Minutes Any Accounting Certificate of Staff Appearance Municipal Accounting Office 1.2 Certify, sign None 1 Minute Municipal and hand over Accountant the Certificate of Municipal Appearance to Accounting Office the client 2. Receive the None Certificate of Appearance TOTAL: None 7 Minutes

Page 117

3. Issuance of Request Slip of AF 51 and CTC This request slip is issued to Barangay Treasurers or any bonded staff of barangay who will purchase AF 51 and AF 56 (Community Tax Certificate). This is to ensure deposits of previous purchased ORs and proper monitoring of barangay transactions.

Office or Division: Municipal Accounting Office Classification: Simple Type of G2G – Government to Government transaction: Who may avail: Barangay Treasurers and any bonded barangay personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Summary of CTC and O.R In their respective barangays Collections 2. Deposit Slip of O.R Collection Landbank of the Philippines CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTION BE PAID TIME RESPONSIBLE 1. Submit the 1. Accept the None 5 Minutes Accounting Clerk Summary of submitted II, Accounting Collections and Summary of Clerk III, deposit slips to the Collections and Bookkeeper and assigned accounting deposit slips for Mgt. & Audit Assistant staff for verification verification and Municipal recording Accounting Office purposes 1.1 If there are None 1 Minute Accounting Clerk no discrepancies, II, Accounting issue the request Clerk III, slip for the Bookkeeper and purchase AF 51 Mgt. & Audit assistant and CTC Municipal Accounting Office 2. Receive the 2. Receive the PHP 10 minutes Revenue Request Slip and request slip and 138.60/ Collection Clerk proceed to order of payment O.R. stub Municipal Municipal and issue Official Treasurer’s Office Treasurer’s Office Receipt to the PHP and submit the slip corresponding 88.00/ payment CTC stub

Page 118

3. Receive the OR 3. Receive the None 10 minutes Data Controller and proceed to the request slip with Municipal person responsible attached OR and Treasurer’s Office issue purchased stubs for OR’s and CTC per slip provided by the Municipal Accounting Office

4. Return to the 4. Record the None 1 minute Accounting Clerk Municipal purchased AF II, Accounting Accounting Office 51 and CTC and Clerk III, for recording of the hand over to the Bookkeeper and purchased AF 51 client Mgt. & Audit assistant and CTC Municipal Accounting Office 5. Receive the purchased AF 51 and CTC

TOTAL: PHP 27 Minutes 138.60/ O.R. stub

PHP 88.00/ CTC stub

Page 119

4. Processing, pre-auditing of Disbursement Vouchers and verification of Punong Barangay Certification Verification of Vouchers with complete attachments and Punong Barangay Certification for the Issuance of Check.

Office or Division: Municipal Accounting Office Classification: Simple Type of G2G – Government to Government transaction: Who may avail: Barangay Treasurers and any bonded barangay personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Vouchers with Complete Attachments In their respective barangays (To Payment)  Disbursement Voucher  Purchase Request  Purchase Order  Canvasser Certificate  Request for Quotation  Delivery Receipt/Charge Invoice  Abstract of Canvass  Inspection Report 2. Punong Barangay Certification(PBC) 3. Check 4. Registry of Appropriation & Obligation (RAO) CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTION BE PAID TIME RESPONSIBLE 1. Present/Submit 1. Receive and None 1 Minute Accounting Clerk the Disbursement record the II, Accounting vouchers, checks, disbursement Clerk III, PBC and RAO voucher to the Bookkeeper and system and Pre- Mgt. & Audit Assistant Audit Municipal disbursements Accounting Office Voucher 2. Wait for the 2. Certify the None 1 Minute Accounting Clerk Assigned Journal Entry II, Accounting Accounting Staff/ Voucher as to Clerk III, Person Responsible completeness of Bookkeeper and to release the supporting Mgt. & Audit assistant approved documents Municipal transaction Accounting Office

Page 120

2.1 Check the None 1Minute Accounting Clerk availability of II, Accounting funds against the Clerk III, RAO Bookkeeper and Mgt. & Audit Assistant Municipal Accounting Office 2.2 Check/ None 1 minute Accounting Clerk compare the data II, Accounting of Check to the Clerk III, PBC and the Bookkeeper and approved Mgt. & Audit Assistant voucher Municipal Accounting Office 2.3 If there are None 1 Minute Municipal no discrepancies, Accountant, stamp and sign Accountant III, the PBC Fiscal Examiner I Municipal Accounting Office 3. Receive the PBC, None approved voucher and the Check ready for encashment TOTAL: None 5 Minutes

Page 121

Municipal Accounting Office Internal Services

Page 122

1. Issuance of Certificate of Net Take Home Pay This certification is issued to requesting employee/s that will avail loan and/ or other transactions needing the said certificate.

Office or Division: Municipal Accounting Office Classification: Simple Type of G2G – Government to Government/ G2C – Government to Client transaction: Who may avail: All LGU employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Request Slip Municipal Accounting Office 2. Official Receipt Municipal Treasurer’s Office CLIENTS STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Approach the 1. The person None 1 Minute Senior person responsible responsible will Bookkeeper/ and ask for a Net give a request Accounting Clerk III take home pay slip to the client Municipal Accounting Office 2. Fill-out the 2. Receive the PHP 20.00 10 Minutes Revenue Collection request slip and request slip and Clerk proceed to the order of payment Municipal Municipal for Net Take Treasurer’s Office Treasurer’s office Home Pay and for payment issue Official Receipt

3. Present the 3. Receive the None 10 Minutes Senior request slip with request slip with Bookkeeper/ attach official receipt attached official Accounting Clerk III for the required fee receipt and Municipal of net take home prepare net take Accounting Office pay home pay

4. Receive net take 4. Sign and hand None 1 Minute Municipal home pay over net take Accountant home pay Municipal Accounting Office

TOTAL: PHP 20.00 22 Minutes

Page 123

Office of the Municipal Budget External Services

Page 124

1. Review of Annual Budgets of 20 Barangays This service is given to all Barangays in this Municipality so that barangays will be able to disburse their funds.

Office or Division: Municipal Budget Office Classification: Simple Type of G2G- Government to Government transaction: Who may avail: Barangay Secretary/Treasurer/ SB Committee on Finance and Appropriation/ Punong Barangay/ SK Chairman/Other Barangay Officials CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Draft Annual Budget for Corrections Barangay Responsible 2. Draft Annual Budget for Finalization Barangay Responsible 3. Proposed Annual Budgets submitted Barangay Responsible for review 4. AIP Certification Municipal Planning and Development Office 5. Actual Income from the next Municipal Accounting Office preceding year 6. Certified Statement of Income Municipal Accounting Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Present Actual 1. Receive and None 30 Minutes Budget Officer II Income from the make a Municipal Budget next preceding year computation of Office and the Certified PS Limitations Statement of and summary of Income Income and Expenditures 1.1 Provide None 5 minutes Budget Officer II Barangay Budget (paused clock) Municipal Budget Forms Office 2. Submit Annual 2. Receive, None 20 Minutes Budget Officer II Barangay Budget review and make Municipal Budget Forms necessary Office corrections of the draft Annual Barangay Budget Forms presented for Preliminary Review of the computations

Page 125

2.1 If there is no None 5 Minutes Budget Officer II corrections, (paused Municipal Budget return the form clock) Office for finalization 2.2 If there are None 20 Minutes Budget Officer II any corrections, (paused Municipal Budget return the draft clock) Office Annual barangay budget forms, explain all the corrections that needs to be corrected

3. Present again 3. Review and None 5 Minutes Budget Officer II the corrected draft check the (paused Municipal Budget Annual Barangay corrected clock) Office Budget Form for barangay budget another review and forms, if there is checking no corrections, return the forms for finalization

3.1 If there is None 10 Minutes Budget Officer II another (paused Municipal Budget corrections or clock) Office some corrections from the first review are still not satisfied, return the form for another correction to make

4. Present again 4. Review and None 4 Minutes Budget Officer II the corrected draft check the (paused Municipal Budget barangay budget corrected clock) Office form for another barangay budget review and forms, if there is checking no corrections, return the forms for finalization

Page 126

5. Submit finalized 5. Receive and None 5 Minutes Budget Officer II 8 copies of review the final Municipal Budget approved Annual Annual Barangay Office Barangay Budget Budget to Municipal Budget Office 5.1 Prepare None 15 Minutes Budget Officer II Technical Review Municipal Budget Analysis Sheet Office and have it signed to the Local Finance Committee (LFC) 5.2 Give one None 4 Minutes Budget Officer II copy of Technical (Paused Municipal Budget Review Analysis Clock) Office Sheet to the Barangay representative and one copy to the Sangguniang Bayan Office for Reading of Approval 6. Follow up the 6. Give one copy None 2 Minutes Budget Officer II approved of Approved Municipal Budget Sangguniang Resolution to the Office Bayan Resolution Liga ng mga of their Budget Barangay and Barangay concern

TOTAL: None 2 Days, 2 Hours and 7 Minutes

Page 127

Office of the Municipal Budget Internal Services

Page 128

1. Issuance of Certificate of Availability of Funds This certification is issued to client who requested to secure this document. Office or Division: Municipal Budget Office Classification: Simple Type of G2G- Government to Government transaction: Who may avail: All Offices CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Ask for the 1. Prepare the None 10 Minutes Budgeting Officer certification to the Certification and III person in charge endorse to Municipal Budget Municipal Budget Office Officer for review and signature

1.1 Have it None 4 Hours Budgeting signed to the Assistant other LFC Municipal Budget member and to Office the Local Chief Executive 2. Follow up the 2. Give the None 1 Minute Budget Officer III certification certification Municipal Budget Office

TOTAL: None 4 Hours and 11 Minutes

Page 129

2. Preparation and Submission of Manpower Report This document is being prepared for attachment of the report of the office asking for it. This document contains about the salaries and wages of Permanent, Casual and Job orders as well as their benefits.

Office or Division: Municipal Budget Office Classification: Simple Type of G2G- Government to Government transaction: Who may avail: Human Resource Management Office CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Ask for 1. Acknowledge None 1 Minute Budgeting manpower report to the person asking Assistant the person in- for a report Municipal Budget charge Office

1.1 Prepare the None 2 Days Budgeting Manpower report Assistant Municipal Budget Office 2. Follow up the 2. Give the None 2 Minutes Budget Aide manpower report manpower report Municipal Budget or submit it to the Office Human Resource Management Office TOTAL: None 2 Days and 3 Minutes

Page 130

Office of the Municipal Engineer External Services

Page 131

1. Certification for Existing Lot abutting access/ barangay/ municipal/ provincial/ national road This certification is issued for lot owners regarding the accessibility of their lot location to major thoroughfares or access roads. Office or Municipal Engineer’s Office Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All Citizens of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Lot Title (OCT or TCT) (1 Accredited Geodetic Engineer/ Surveyor photocopy) 2. Approved Subdivision Plan/ Approved sketch Plan of the area (1 DENR photocopy) 3. Barangay Certification (1 Respective Barangay, where the Lot is located photocopy) 4. Two-pieces documentary stamp tax BIR Station at the Municipal Hall AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to the 1. Receive, None 5 minutes Engineer II/ Municipal check and verify Municipal Engineer’s Office- completeness of Engineer’s Office Planning, documents Programming and submitted Design Division Right-of Way Section frontline personnel and present requirements. 2. Received Order 1.1 Issue Order PHP 10 minutes Teller/ Municipal of Payment and of Payment to 120.00 Treasurer’s Proceed to Client for the Office Municipal prescibed Treasurer's Office amount of for payment services as indicated in the tax revenue code to be paid at the Municipal

Page 132

Treasurer's Office

3. Go Back to 3. Received None 5 minutes Engineer II/ Municipal Official Reciept Municipal Engineer's Office and ask for the Engineer’s Office and Present contact number Receipt. to be contacted as soon as the lot will be verified, the certification will be made and signed. 3.1 Make the None 10 minutes Engineer II/ certification to be Municipal signed by the Engineer /

Municipal Municipal Engineer Engineer's Office

4. Receive copy 4. Retrieve the None 5 minutes Engineer II/ of the Certification feedback form Municipal and accomplish Engineer’s Office feedback form PHP TOTAL: 25 minutes 120.00

Page 133

2. Certification for Subdivision Plan Application This certification is issued for private lot owners who will subdivide their lot for Sudvision plan approval at DENR (Department of environment and Naural Resources). Office or Division: Municipal Engineer’s Office Classification: Simple Type of Transaction: G2C- Government to Client Who may avail: All Citizens of Maramag

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Subdivision Plan (1 photocopy) Accredited Geodetic Engineer/ Surveyor 2. Zoning Clearance (1 photocopy) Zoning Office/ MPDO 3. Barangay Certification (1 photocopy) Respective Barangay, where the Lot is located 4. Two-pieces documentary stamp tax BIR Station at the Municipal Hall AGENCY FEES TO PROCESSING PERSON CLIENT STEPS ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to the 1. Receive, check None 5 minutes Engineer II/ Municipal Engineer’s and verify Municipal Office-Planning, completeness of Engineer’s Office Programming and documents Design Division Right-of submitted Way Section frontline personnel and present requirements.

2. Received Order of 2. Issue Order of PHP 10 minutes Teller/ Municipal Payment and Proceed Payment to Client 120.00 Treasurer’s to Municipal Treasurer's for the prescibed Office Office for payment amount of services as indicated in the tax revenue code to be paid at the Municipal Treasurer's Office

Page 134

3. Go Back to 3. Received None 5 minutes Engineer II/ Municipal Engineer's Official Reciept Municipal Office and Present and ask for the Engineer’s Office Receipt. contact number to be contacted as soon as the lot will be verified, the certification will be made and signed. 3.1 Verify the None 1 day (clock- Surveyor/ submitted lot thru paused) Municipal Engineer’s Office the In-house surveyor

3.2 After None 10 minutes Municipal verification, Make Engineer and the certification to Municipal Mayor be signed by the Municipal Engineer and Approved by the Mayor 3.3 After the None 2 minutes Engineer II/ approval of Municipal certification, call/ Engineer’s Office

txt the client to pick-up document

4. Receive copy of the 4. Retrieve the None 3 minutes Engineer II/ Certification and feedback form Municipal accomplish feedback Engineer’s Office form

PHP 1 day & 25 TOTAL: 120.00 minutes

Page 135

3. Certification for Lot Titling Application This certification is issued for private lot owners with an approved subdivision plan from the DENR (Department of environment and Naural Resources) to apply for Lot Titling at the same office. Office or Division: Municipal Engineer’s Office Classification: Simple Type of Transaction: G2C- Government to Client Who may avail: All Citizens of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Subdivision Plan (1 Accredited Geodetic Engineer/ Surveyor photocopy) 2. Zoning Clearance (1 photocopy) Zoning Office/ MPDO 3. Barangay Certification (1 Respective Barangay, where the Lot is photocopy) located 3. Two-pieces documentary stamp tax BIR Station at the Municipal Hall FEES PERSON AGENCY PROCESSING CLIENT STEPS TO BE RESPONSIB ACTIONS TIME PAID LE 1. Proceed to the 1. Receive, check None 5 minutes Engineer II/ Municipal Engineer’s and verify Municipal Office-Planning, completeness of Engineer’s Programming and documents Office Design Division Right- submitted of Way Section frontline personnel and present requirements.

2. Received Order of 2. Issue Order of PHP 10 minutes Teller/ Payment and Proceed Payment to Client 120.00 Municipal to Municipal for the prescibed Treasurer’s Treasurer's Office for amount of services Office payment as indicated in the tax revenue code to be paid at the Municipal Treasurer's Office

Page 136

3. Go Back to 3. Received Official None 5 minutes Engineer II/ Municipal Engineer's Reciept and ask for Municipal Office and Present the contact number Engineer’s Receipt. to be contacted as Office soon as the lot will be verified, the certification will be made and signed.

3.1 Verify the None 1 day (clock- Surveyor/ submitted lot thru paused) Municipal the In-house Engineer’s surveyor Office 3.2 After None 10 minutes Municipal verification, Make Engineer and the certification to Municipal be signed by the Mayor Municipal Engineer and Approved by the Mayor 3.3 After the None 2 minutes Engineer II/ approval of Municipal certification, call/ txt Engineer’s the client to pick-up Office document 4. Receive copy of 4. Retrieve the None 3 minutes Engineer II/ the Certification and feedback form Municipal accomplish feedback Engineer’s form Office PHP 1 day & 25 TOTAL: 120.00 minutes

Page 137

4. Program of Works (POW) and Detailed Engineering Design (DED) for Barangay Projects This document as primary requirement for Barangay Project implementation. This document contains the project name, location, estimate, the needed workers to completethe project, the project duration, the mode of implementation and the funding source. Office or Division: Municipal Engineer’s Office Classification: Complex Type of G2G- Government toGovernment Transaction: Who may avail: Barangay Officials of the 20 Barangay of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Approved Barangay Resolution Barangay Government for the desired project (1 photocopy) FEES AGENCY PROCESSING PERSON CLIENT STEPS TO BE ACTIONS TIME RESPONSIBLE PAID 1. Proceed to the 1. Received None 5 minutes Engineering Municipal Engineer’s submitted Asst./ Engineer I/ Office-Planning, Barangay Engineer II/ Programming and Resolution and Municipal Design Division handed to the Engineer’s Office Programming assign Engineer of Section frontline the Barangay. personnel and present the Barangay Resolution for the proposed project. 1.1 Conduct None 1 hour Engineering interview and write Asst./ Engineer I/ notes for reference Engineer II/ on the site Municipal verification. Ask Engineer’s Office for the contact number for the prson who will get the approved Program of Works (POW)

Page 138

1.2 Conduct None 1 day (clock- Surveyor/ Occular inspection paused) Engineering and verify the Asst./ Engineer I/ possibility of Engineer II/ project Municipal Engineer’s Office implementation of the proposed barangay project.

1.3 Make the None 1 day (clock- Draftsman/ Detailed Design paused) Architect/ based on the Engineering occular visit/ site Asst./ Engineer I/ verification Engineer II/ Municipal conducted and Engineer/ submit the Plan for Municipal approval Engineer’s Office

1.4 Make the None 1 day (clock- Engineering program of works paused) Asst./ Engineer I/ (POW) based on Engineer II/ the approved Municipal Detailed Engineer/ Municipal Engineering Engineer’s Office Design presented, have it approved and contact the requesting Barangay Official. 2. Go Back to 2. Received None 5 minutes Engineering Municipal Engineer's feedback form Asst./ Engineer I/ Office and Recived Engineer II/ the approved Municipal Program of Works Engineer/ Municipal and Detailed Engineer’s Office Engineering Design and fill-up feedback form 3 day & 1 hour PHP TOTAL: and 10 120.00 minutes

Page 139

Office of the Municipal Engineer Internal Services

Page 140

1. Repair and Maintenance of Motor vehicle This services pertains to the repair and maintenance of motor vehicles owned by the Local Government Unit and other National Agencies with offices in Maramag, Bukidnon.

Office or Division: Municipal Engineer’s Office Classification: Complex Type of G2G- Government to Government Transaction: LGU offices with motor vehicles/ equipement and national Who may avail: offices with office in Maramag, Bukidnon CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Job Order Form Municipal Engineer's Office PERSON AGENCY FEES TO PROCESSING CLIENT STEPS RESPONSIB ACTIONS BE PAID TIME LE 1. Together with the 1. Received the None 4 hours Driver/ motor vehicle unit Job Order form, Mechanic/ and the blank Job verify the unit and Municipal Order form, proceed indicate Engineer’s to Motor Pool recommendations Office Services and have and the necessary the unit checked by parts for repair or the mechanic replacement. Conduct Pre- repair inspection of the unit. Have the Job Order noted by the Chief Mechanic/ Motor pool shop foreman and approved by the Municipal Engineer, then returned it to the requesitioning office

Page 141

2. Secure the parts 2. Received the None 10 minutes Mechanic/ and the needed parts/ spare parts Chief items in order for the and proceed with Mechanic/ unit to be repaired the repair and let Motor pool then, present the the end-user know foreman/ Municipal spare parts to motor when the unit will Engineer’s pool assigned be ready Office mechanic to repair the vehicle.

2.1 Conduct None 5 days (clock- Mechanic/ Repair and and paused) Chief maintenance of Mechanic/ Motor pool the vehicle at hand. foreman/ Municipal Engineer’s Office 2.3 Make report None 1 hour Mechanic/ for the waste Chief material and Mechanic/ Motor pool conduct post- repair report foreman/ Municipal Engineer’s Office 3. Go Back to the 3 Conduct test None 4 hours Mechanic/ motor pool after drive with the Driver/ Motor advise of the repair driver assigned pool foreman/ completed and Municipal conduct test drive Engineer’s Office 4. Retrieved the 2. Received None 5 minutes Motor pool vehicle and fill-up feedback form foreman/ feedback form Municipal Engineer’s Office

5 days, 6 TOTAL: NONE hours and 15 minutes

Page 142

Office of the Building Official External Services

Page 143

1. Issuance of Building Permit A Building Permit is required before construction can commence along with its Ancillary Permits such as Electrical Permits, Sanitary/Plumbing Permits, Mechanical Permits and Electronic Permits. The Office of the Building Official regulates the construction, repair, and improvement of various structures in the municipality based on the guidelines provided in P.D 1096 otherwise known as the National Building Code of the Philippines and its Implementing Rules and Regulations. All applications are subject for technical evaluation and site inspection prior to payment of permit fees and release of approved permit.

Office or Division: Office of the Building Official

Classification: Simple Type of Transaction: G2C- Government to Client G2G-Government to Government G2B- Government to Business Who may avail: People with building/structure to be constructed within the area of Maramag requesting for Building Permit & Ancillary Permits. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Documentary Requirements: 4 sets/copies of the following documentary documents 1. Certified True Copy of Transfer Register of Deeds Certificate of Title from Register of Deeds (1 original and 3 photocopies) **in case the applicant is not the registered owner of the lot, any of the following duly notarized document shall be submitted: 1.a Notarized Contract of Lease or Lot Owner Award Notice Notary Public 1.b Notarized Deed of Absolute Lot Owner Sale/Donation Notary Public 1.c Notarized Contract of Sale Lot Owner/Notary Public 1.d Notarized Authority to Notary Public Construct/Affidavit of Heirs/ Authorization Letter 1.e Corporate Secretary’s Certificate Corporate Secretary authorizing the signatory (if under corporation) 1.f Consent of co-owners if TCT is under Owners listed in the TCT multiple ownership 1.g Special Power of Attorney (SPA) Notary Public 2.Certified True Copy of Tax Declaration Municipal Assessor’s Officce (1 original and 3 photocopies) in the DENR

Page 144

absence of Land Title with Technical Description 3. Notarized Authorization Letter to transact in behalf of the owner or SPA from the owner (1 original and 3 Owner/Applicant photocopies) Notary Public Technical Requirements: Fully accomplished, originally signed and dry sealed of the following permit forms 4. Unified Application Form for Building Permit (5copies) Office of the Building Official 5. Sanitary/Plumbing Permit Form for Sanitary/Plumbing installations/works (5 Office of the Building Official copies) 6. Electrical Permit Forms for electrical wiring installations/works (5 copies) Office of the Building Official 7.Mechanical Permit Forms for Mechanical Installations/works (5 copies) 8. Electronics Permit Forms for Office of the Building Official electronics installations/works (5 copies) 9. Photocopy of updated PRC License Signing Professionals and PTR of signing professionals 10. Five (5) sets of the Proposed Professionals who drafted the Proposed Plan Plans (A1 size or A3 size). Plans (Draftsman/Civil Engineer/Architect) includes the following details/requirements 10.1.a Line and Grade - Lot Plan/Site Development Plan with technical description (signed by license geodetic engineer/civil engineer) with location plan and vicinity map

10.b Architectural Details (signed and dry sealed by Civil Engineer/Architect -design plans for facilities/access for Persons with Disability (PWD) pursuant BP Blg. 344 (Accessibility Law) for buildings and related structures for public use to include multiple dwelling units whether government or privately owned.

Page 145

-floor plan, elevation and section plans, site development plan, location plan, perspective plan and other plans and details

10.c Structural (signed & dry sealed by a licensed civil engineer) -Structural Design Analysis & Summary of Structural Design –NSCP 2015 (for 2 storeys & above) -Certification of Structural Stability of the Existing Structure for Additional Floors to be signed and sealed by licensed civil engineer/structural engineer -Soil Test for three (3) storeys & above (including basement) with notarized Certification of Actual Soil Boring Test and actual photographs signed and sealed by Civil/geotechnical engineer. -Structural Plan signed and dry sealed by a licensed civil engineer/structural engineer. -Certificate of Structural stability from an engineer on record or civil engineer/structural engineer/structural engineering specialist who is a member of the Association of Structural Engineer of the Philippines (ASEP) or PICE for old/existing building/structure

10.d Electrical (signed and dry sealed by Professional Electrical Engineer) 10.d.1Plans/Electrical Lay-out Plan/Load Computations/General Notes/Legends and Symbols (for new Construction) 10.d.2 Riser Diagram and Computation of Load 10.d.3 Electrical Design Analysis {For residential (if 3-phase), and all commercial, institutional and industrial structures} Prepare Design Analysis according to the Philippine Electrical Code, Article

Page 146

1.3.2.1.f (DPWH NBC Memorandum Circular No. 2, Series of 2015) -Short Circuit Analysis and Voltage Drop Calculations (electrical works) 10.d.4 Certification of Electrical Safety from Professional Electrical Engineer (PEE) for old/existing building/structure

10.e. Mechanical (signed an dry sealed by a Professional Mechanical Engineer) 10.e.1 Mechanical Plan/Layout (for commercial/institutional/industrial) - Dry Standpipes (for 4 storey high and above) - wet standpipes for commercial and industrial structures, 3 storey high and above (including basement) and commercial and industrial structures over 1,800 sq.m in area. For institutional structures, 2-storey high and above. -Hydraulic Calculations of automatic fire sprinkler system (for mechanical works) -Certification of mechanical safety from Professional Mechanical Engineer (PME) or old/existing building/structure

10.f Sanitary/Plumbing (signed and dry sealed by a licensed sanitary engineer or master plumber) - General Notes (Sanitary and Plumbing) Legends, Symbols and Specifications -Water Line Layout -Sewer Line Support -Storm Drainage Line Layout -Isometric Diagram of the Systems -Elevated Water Tank/Details of Septic Tank/Cistern Tank Plan/Details -Certificate of Sanitary/Plumbing Safety from a sanitary engineer of master plumber for old/existing building Civil Engineer/Architect Notary Public

Page 147

10.g Electronics Plan/layout Civil Engineer/Architect (signed and dry sealed b Professional Electronics Communication Engineer) - Certificate of electronics Safety from a Professional Electronics Civil Engineer / Structural Engineer Communication Engineer for old/existing building

Sangguniang Bayan Office 11. Notarized Bill of Materials/Cost Estimates originally signed/approved by the owner, signed and dry sealed by civil engineer/architect ( 4 copies all DENR-Regional Office originals) 12 . Specifications all originally signed & dry sealed by civil engineer/architect and signed and approved by the DOLE Provincial Office/Regional Office owner/applicant. (4 copies) 13. Structural Design Analysis and Seismic Analysis for two (2) storey DPWH 3rd District Office buildings and above. (1 original and 1 photocopy) 14. SB RESOLUTION (for Cell sites and Civil Aviation Authority of the Philippines other industrial building/structure) (CAAP)

Clearances from other DOH FDA Center for Device Regulation, office/agencies: Radiation, Health, and Research) 15. Environmental Compliance Certificate (ECC) or Certificate of Non- School/office supplier store Coverage (CNC (1 original and 3 photocopies) for Industrial building/structures 16. DOLE-Approved Construction Safety & Health Program for the project not yet started. 17. Road Right-of way Clearance for School/office supplier store building/structures constructed along the BIR office ,Ground Floor, Municipal Hall highway Building 18. Height Clearance Permit for Cell Sites/Communication Tower 19. Radiofrequency Radiation Evaluation on the Proposed Tower for Cell Sites/Communication Tower 20. 2 pcs. Expanding envelope, long -Red color for commercial -Brown for residential/institutional -Green for industrial -Yellow for perimeter fence

Page 148

-Orange for excavation permit -Dark Blue for sign permit 21. 1 pc. Long brown folder 22. 2 pcs. Documentary stamp

***documents generated from the Local Government Unit (LGU) such as Barangay Clearance , Tax Declaration, Tax Receipt, Locational or Zoning clearance will no longer submitted by the applicant. It will be part of the backroom processes. CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE

1. Submit the 1. Check and verify None 20 minutes Engineering requirements to requirements as to Assistant/ the Office of the completeness and Office of the Building Official issue a follow-up Building Official stub reflecting the cellphone number of the person responsible 1.1 Conduct None 1 day Engineer II technical evaluation Engineering of the submitted Assistant plans and Office of the documents Building Official

1.2 Prepare None 3 minutes Engineering schedule to conduct Assistant/ site inspection Office of the Building Official 1.3 Conduct on Site None 1 day & 4 Inspectorate Inspection and hours Team prepare inspection Office of the report Building Official

Consolidate the Inspectorate inspection report Team and technical Office of the evaluation if it Building Official merits the approval of the applications

If findings merits Inspectorate the approval of the Team application, Office of the facilitate/process the Building Official

application at the

Page 149

same time notify the applicant to secure order of payment from the OBO thru call/text Inspectorate

Team Otherwise, notify the Building Official client thru call /txt Office of the and issue a written Building Official notice of disapproval of the application

2. Return to the 2. Prepare None 2 hours Building Official office of the Mechanical Permit Engineering Building Official Assessment and Assistant/ present the Issue Order of Office of the txt/follow-up stub Payment for Building Official for the One time Mechanical Permit Order of Payment

3. Proceed to 3. MTO received Fees 10 minutes Window/Teller/ MTO for payment payment and issue Varies , Municipal Original Receipts see Treasurer’s attached Office New

Schedule

of Building Permit Fees and Other charges

4. Return to the 4. Receive the None 3 minutes Engineering Office of the Original Receipt and Assistant/ Building Official issue claim stub Office of the and present the stating the date of Building Official proof of payment claiming the permit 4.1 Review and sign None 1 hour Building Official/ the application Office of the Building Official

4.4 Record the None 10 minutes Engineering approved permit in Assistant/ the Log book and Office of the assign Mechanical Building Official Permit Number

Page 150

4.5 Reflect/affix None 30 minutes Engineering Mechanical Permit Assistant/ Number, O.R Office of the Number, date Building Official issued in the box provided in the approved permit forms 4.6 segregate office None 5 minutes Engineering file and client’s file Assistant/ Office of the Building Official

4.7 Notify/inform None 3 minutes Engineering applicant through Assistant/ call/txt that his/her Office of the application has Building Official been approved and is ready for pick (if it’s approved ahead of the schedule), clients should also be informed ahead of time that he/she has to fill up feedback form at the office 5. Return to OBO 5. issue the None 5 minutes Engineering and present the approved building Assistant/ claiming stub to permit and its Office of the receive the copy ancillary permit and Building Official of the approved retrieve the application and fill feedback form up the feedback form as requested TOTAL: 3 Days 29 minutes

Page 151

2. Issuance of Certificate of Annual Inspection Under NBCDO memorandum Circular No. 03 Series of 2011, Office of the Building Official is mandated to conducts annual inspection of existing and operational industrial, commercial, institutional and all other buildings/structures within its jurisdiction. Annual Inspection is conducted to ensure structural stability of the building and that all architectural, electrical, mechanical, plumbing/sanitary, electronics, provisions of BP344 and safety standards are complied with prior to the issuance of certificate of annual inspection or renewal of Certificate of Occupancy or Permit to Use.

Office or Office of the Building Official Division: Classification: Simple Type of G2C- Government to Client Transaction: G2G-Government to Government G2B- Government to Business Who may avail: All buildings/structure, including any agency or instrumentality of the government within the jurisdiction of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Building Permit (Photocopy – 1) Applicants File (Issued by the OBO) 2. Occupancy Permit (Photocopy – 1) Applicants File (Issued by the OBO) 3. Tax Declaration (Land & Building) – Municipal Assessor’s Office photocopy - 1 Applicants File (Issued by the OBO) 4. Plans ( Approved /As Built) 5. Letter Notice of Annual Inspection Office of the Building Official CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE

1. Submit the 1. Check and verify None 5 minutes Engineering requirements to requirements as to Assistant/ the Office of the completeness Office of the Building Official Building Official

1.1 Issue a stub None 5 minutes Engineering stating the Assistant/ date/schedule of the Office of the inspection Building Official

1.2 Prepare schedule None 5 minutes Engineering to conduct annual Assistant/ inspection Office of the Building Official 1.3 Conduct None 1 minutes Inspectorate Inspection and Team/ prepare Inspection Office of the Report Building Official

Page 152

1.4 Conduct on Site None 1 day Inspectorate Team Inspection and Office of the prepare inspection Building Official report 1.5 Consolidate the None 1 hour Inspectorate inspection report if it Team/ merits the approval of Office of the the applications Building Official

1.6 advise/inform the None 10 minutes Engineering applicant to secure Assistant/ order of payment Office of the from the OBO and Building Official Letter/endorsement for the BFP FSIC- Occupancy Otherwise, notify the client of the deficiency through call/text or written Notice 1.7 Secure from BFP None 15 Minutes Engineering Order of Assistant/ Payment/Assessment Office of the of Fees for OP Building Official 2. Secure One 2. Prepare None 5 minutes Engineering Time Order of Assessment/Order of Assistant Payment from Payment (Occupancy Office of the OBO and Permit Fee & Fire Building Official Letter Safety Inspection

Endorsement to Certificate Fee)

BFP 2.1 Prepare Letter None 3 minutes Building Official// Endorsement for Office of the signature of the Building Official Building Official

3. Proceed to 3. MTO received Fees 10 minutes Window/ Teller/ MTO for payment and issue Varies , see Mun. Treasurer’s payment and Original Receipt attached Office endorsing the New Letter Schedule of transmittal to Building BFP and Permit Fees payment of and Other FSIC fees charges

Page 153

3.1 BFP received 15% of the 3 days BFP In charge/ payment together OBO Bureau of Fire with the transmittal Assessment Protection and Issue Original (maximum) Receipt 4. Return to the 4. Receive the None 3 minute Engineering Office of the Original Receipt and Assistant/ Building Official issue claim stub Office of the and present the stating the date of Building Official proof of claiming payment 4.1 Prepare the None 10 minutes Engineering

Certificate of Assistant/ Occupancy & Office of the Certificate of Final Building Official Electrical Inspection 4.2 Facilitate the None 3 Hours Engineering processing/approval Assistant/ of the certificate Office of the Building Official

4.3 Once FSIC is None 5 minutes Building Official/ being handed to the Office of the Office by the MFS, Building Official review and sign and application 4.4 Record the None 10 minutes Engineering approved permit in Assistant/ the Log book and Office of the assign occupancy Building Official permit number/CFEI Number 5. Receive copy 5.1 reflect permit None 30 minutes Engineering of the certificate number in the CFEI Assistant/ and affix and occupancy Office of the signature at permit form together Building Official office file with the O.R number, date issued and date approved 5.2 segregate office None 5 minutes Engineering file and client’s file Assistant/ Office of the Building Official 5.3 Notify/inform None 3minutes Engineering applicant through Assistant/ call/txt that his/her Office of the application has been Building Official approved and is ready for pick (if it’s Page 154

approved ahead of the schedule)

6. Return to 6. Issue the approve None 5 minutes Engineering OBO and occupancy Assistant/ present the permit/CFEI and Office of the claiming stub to retrieve the feedback Building Official receive the copy form of the approved application and fill up the feedback form as requested TOTAL: None 4 days 6 hours 10 minutes

Page 155

3. Issuance of Certificate for Electrical Connection for ongoing construction but with building permit This certificate is issued to individuals/establishment with building permit but who’s construction activity is still in progress.

Office or Division: Office of the Building Official Classification: Simple Type of Transaction: G2C- Government to Client G2G – Government to Government G2B – Government to Business Who may avail: Any individual/establishment who wish to apply for temporary electrical connection while construction activity still in progress CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Building Permit Personal File (Issued by the OBO) CLIENT AGENCY ACTIONS FEES PROCESSING PERSON STEPS TO BE TIME RESPONSIBLE PAID 1. Proceed to 1. Check and verify None 3 minutes Engineering the Office of name of the Assistant/ the Building applicant/establishment Office of the Official frontline in the logbook for the Building Official personnel approved building permit

2. Prepare the Order of None 3 minutes Engineering Payment to be paid at Assistant/ the Municipal Office of the Treasurer’s Office & Building Official Documentary stamp tax

at BIR Office 2. Client 2. Received payment 120.00 10 minutes Window/ Teller/ Proceed to MTO and issue Original Mun. Treasurer’s for Payment and Receipt; Office to BIR Office for the documentary 2.1 Issue 2 pcs. stamp Documentary stamp 30.00 3 minutes Office In charge/ after payment BIR’s Office

Page 156

3.Return to the4. 3. Receive the proof of None 3 minutes Engineering Office of the payment and Prepare the Assistant/ Building Official Certificate for review and Office of the and present the signing of the Building Building Official proof of payment Official 3.1 Review and sign the None 3 minutes Building Official/ certificate Office of the Building Official

3.2 Detached an office None 3 minutes Engineering copy from the file and Assistant/ Issue the certificate Office of the asking client to affix Building Official signature on the detached office file as proof that certificate has been issue 4. Receive 4. received the office file None 3 minutes Engineering copy of the document and ask client Assistant/ certificate and to fill up the feed back Office of the affix signature form Building Official at office file 5. Client Fill up 5. Retrieved the None 3 minutes Engineering the feedback feedback form Assistant/ form then hand Office of the it back to the Building Official person in charge TOTAL: None 35 minutes

Page 157

4. Issuance of Certificate of Electrical Connection for Old/New Structures constructed using light materials/indigenous materials This certificate is issued to private individuals who wish to apply for electrical connection of their residential dwellings.

Office or Division: Office of the Building Official Classification: Simple Type of G2C – Government to Client transaction: Who may avail: Any private individuals who wish to apply for permanent electrical connection of their residential dwelling. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of Ownership (photocopy – 1) Applicants copy/ Register of Deeds - Transfer Certificate of Title/Original Certificate of Title ***In case the OCT/TCT is not yet in the name of the applicant, submit the any of the following in addition to the above list: - Deed of Absolute Sale/Contract of Lot Owner/Notary Public Sale - Lease Agreement (with consent of the Lot Owner/Notary Public lessor) - Contract of Lease (with consent of the Lot Owner/Notary Public lessor) or - Notarized Authorization, authorizing Lot Owner/Notary Public the applicant to construct the structure 2. Notarized Affidavit of Waiver as actual occupant (photocopy – 1) Fibeco / Notary Public 3. Barangay Certification (photocopy – 1) Barangay Hall ( Barangay where 4. Certificate of Indigence (if applicable) applicants belong) Municipal Social Welfare & Development Office

CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO BE TIME RESPONSIBLE PAID 1. Proceed to the 1. Check and verify None 3 Minutes Engineering Office of the submitted documents Assistant/ Building Official with Building Inspector the needed Office of the requirements Building Official 1.1 Prepare the None 10 Minutes Engineering Request for Inspection Assistant/ form while conducting Building Inspector

Page 158

an interview of the Office of the applicant Building Official

1.2 Prepare Sketch as None 5 Minutes Engineering to the location of the Assistant/ structure and ask for Building Inspector the cellphone number Office of the of the applicant Building Official 2. Client’s leave the 2. Give clients the None 3 Minutes Engineering office carrying the contact number of the Assistant/ contact number of inspector for follow up Building Inspector the Bldg. Inspector at the same time the Office of the date/schedule of the Building Official

inspection and other instructions 2.1 conduct actual None 1 Day Building inspection/verification Inspector/ of the Office of the building/structure Building Official *Light materials – certificate will be issued *Mixed Construction Materials, above 20 sq.m floor area and who’s building cost is above 15,000 – advised to comply the Building Permit Requirement 2.2 Inspector leave the None 3 Minutes Building Inspection Report Inspector/ bearing his signature Office of the to the Applicant and Building Official advised to return to the office for the issuance of the certificate 3. Client return to 3. received and verify None 3 Minutes Engineering the office with him the document Assistant/ the inspection report Building Inspector Office of the Building Official 3.1 Prepare the Order None 3 minutes Engineering of Payment to be paid Assistant/ at the Municipal Building Inspector Treasurer’s Office & Office of the Building Official

Page 159

Documentary stamp tax at BIR Office

4. Client Proceed to 4. Received payment PHP 10 Minutes Window/ Teller/ MTO for Payment and issue Original 120.00 Mun. and to BIR Office for Receipt ; Treasurer’s the documentary Office stamp 4.1 Issue 2 pcs. PHP 2 Minutes Office In charge/ Documentary stamp 30.00 BIR’s Office after payment 5.Return to the 5. Receive the proof of None 5 minutes Engineering Office of the payment and Prepare Assistant/ Building Official and the Certificate for Building Inspector present the proof of review and signing of Office of the payment the Building Official Building Official

5.1 Review and sign None 3 minutes Building Official/ the certificate Office of the Building Official

5.2 Detached an None 3 minutes Engineering office copy from the Assistant/ file and Issue the Building Inspector certificate asking client Office of the to affix signature on Building Official

the detached office file as proof that certificate has been issue 6. Receive copy of 6. received the office None 5 minutes Engineering the certificate and file document and ask Assistant/ affix signature at client to fill up the Building Inspector office file feedback form Office of the Building Official

7. Client Fill up the 7. Retrieved the None 5 minutes Engineering feedback form then feedback form Assistant/ hand it back to the Office of the person in charge Building Official

TOTAL: PHP 1 Day and 1 150 Hour and 3 Minutes

Page 160

Office of the Municipal Assessor External Services

Page 161

1. Issuance of Certification: No Real Property No Real Property Certification is issued upon client’s request as requirement to benefit Scholarship Grant.

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All People of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Client’s Identification Card (1 photo copy)(GSIS, SSS, Company ID or any Client’s File Government issued Identification Card) 2. Barangay Certification of Indigenous Respective Barangay Hall People CLIENT AGENCY ACTIONS FEES TO PROCESSI PERSON STEPS BE PAID NG TIME RESPONSIBLE 5. Approach 5. Provide Logbook None 2 minutes Assessment Clerk the office and Request Slip I/Municipal front liner form to the client Assessor’s Office and sign in the client logbook and fill-up Request Slip 2. Submit the 2.1. Receive, check None 3 minutes Assessment Clerk required and verify documents I/ Municipal documents submitted Assessor’s Office for initial assessment and verification 3. Proceed to 3.1. Issue two-pieces PHP 30.00 2 minutes Clerk/ Bureau of Bureau of documentary stamp Internal Revenue Internal Revenue (BIR) secure two- pieces Documentary Stamp 4. Return to 4.1. Receive None 3 minutes Assessment Clerk the Assessor’s Documentary Stamp I/ Municipal Office submit and provide Feedback Assessor’s Office Documentary Form

Page 162

Stamp and 4.2. Generate of None 5 minutes Assessment Clerk Fill-up Certification I/ Municipal Feedback Assessor’s Office Form 4.3. Review and sign None 3 minutes Municipal Certification Assessor or Local Assessment Operations Officer II / Municipal Assessor’s Office 5. Receive 5.1. Logbook the None 1 minute Assessment Clerk Certification documents I/ Municipal and return Assessor’s Office accomplish 5.2. Release the None 1 minute Assessment Clerk feedback form Certification I/ Municipal Assessor’s Office 5.3. Retrieve the None 1 minute Assessment Clerk Feedback Form I/ Municipal Assessor’s Office TOTAL: PHP 30.00 21 minutes

Page 163

2. Issuance of Certification: Real Property Holdings (with or without improvements), and other Assessment Records A Real Property Holdings (with or without improvements), and other Assessment Records are issued to clients as requirement for real property transaction passing through Bureau of Internal Revenue (BIR), Land Registration Authority (LRA) or Registry of Deeds.

Office or Division: Municipal Assessor’s Office (MASSO) Classification: Simple Type of G2C- Government to Client and G2B- Government to Business Transaction: Who may avail: Property Owner or Administrator 3. Official Receipt of Latest/updated Realty Tax (1 original or photo Municipal Treasurer’s Office (MTO) copy) ADDITIONAL REQUIREMENTS FOR

TRANSFER OF OWNERSHIP 4. Any Notarized Deed of Conveyances (Deed of Absolute Notary Public Sale, Deed of Donation or Waiver of Rights ) (1 photo copy) ADDITIONAL REQUIREMENTS FOR

REPRESENTATIVE 3. Photocopy of Special Power of Attorney/Authorization Letter from the Notary Public owner 4. Client’s Identification Card (GSIS, SSS, Company ID or any Government Client’ personal file issued Identification Card) CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBL E 1. Approach the 1. Provide Logbook None 2 minutes Assessment office front liner and Request Slip Clerk I/ and sign in the form to the client Municipal client logbook Assessor’s Office and fill-up Request Slip 2. Submit the 2.1. Receive, check None 3 minutes Assessment required and verify Clerk I/ documents for completeness of Municipal initial documents submitted Assessor’s Office assessment 2.2. Issue Order of None 2 minutes Assessment and verification Payment to client Clerk I/ Municipal Assessor’s Office

Page 164

3. Proceed to 3.1. Issue Official PHP 20 minutes Revenue Municipal Receipt 120.00 Collection Clerk/ Treasurer Municipal Office for Treasurer Office payment by showing the Order of Payment 4. Proceed to 4.1. Receive payment PHP 30.00 2 minutes Clerk/ Bureau of Bureau of and issue two-pieces Internal Revenue Internal Revenue documentary stamp (BIR) secure two- pieces Documentary Stamp 5. Return to the 5.1. Receive Official None 3 minutes Assessment Assessor’s Office Receipt and Clerk I/ and submit Documentary Stamp. Municipal Official Receipt Give Feedback Form Assessor’s Office and Documentary 5.2. Generate None 5 minutes Assessment Stamp. Fill-up Certification Clerk I/ Feedback Form Municipal Assessor’s Office 5.3. Review and sign None 3 minutes Municipal Certification Assessor or Local Assessment Operations Officer II / Municipal Assessor’s Office 6. Receive the 6.1. Logbook the None 1 minute Assessment Certification and documents Clerk I/ return accomplish Municipal feedback form Assessor’s Office 6.2. Release the None 1 minute Assessment Certification Clerk I/ Municipal Assessor’s Office 6.3. Retrieve the None 1 minute Assessment Feedback Form Clerk I/ Municipal Assessor’s Office TOTAL: PHP 43 minutes 150.00

Page 165

3. Issuance of Certified True Copy Real Property Tax Declaration A Certified True Copy of Tax Declaration is issued upon client’s request as compliance requirement on legal transactions, such as Real Estate Mortgage-Bank Loan, Transfer of Ownership, BIR requirement on issuance of Electronic-Certificate Authorizing Registration (e-CAR) – payment of Capital Gain Tax, other legal requirements

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Simple Type of G2C- Government to Client and G2B – Government to Business Transaction: Who may avail: Property Owner or Administrator CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt of Latest/updated Municipal Treasurer’s Office (MTO) Realty Tax (1 original or photo copy) ADDITIONAL REQUIREMENTS

FOR TRANSFER OF OWNERSHIP 2. Any Notarized Deed of Conveyances (Deed of Absolute Sale, Deed of Notary Public Donation or Waiver of Rights ) (1 photo copy) ADDITIONAL REQUIREMENTS FOR

REPRESENTATIVE 3. Photocopy of Special Power of Attorney/Authorization Letter from Notary Public the owner 4. Client’s Identification Card (GSIS, SSS, Company ID or any Client’ personal file Government issued Identification Card) CLIENT AGENCY ACTIONS FEES TO PROCESSI PERSON STEPS BE PAID NG TIME RESPONSIBLE 1. Approach 1. Provide Logbook None 2 minutes Assessment Clerk the office front and Request Slip form I/ Municipal liner and sign to the client Assessor’s Office in the client logbook and fill-up Request Slip 2. Submit the 2.1. Receive, check None 3 minutes Assessment Clerk required and verify I/ Municipal documents completeness of Assessor’s Office for initial documents submitted assessment 2.2. Issue Order of None 2 minutes Assessment Clerk and Payment to client I/ Municipal verification Assessor’s Office

Page 166

3. Proceed to 3.1. Issue Official PHP 120.00 20 minutes Revenue Municipal Receipt Collection Clerk/ Treasurer Municipal Office for Treasurer Office payment by showing the Order of Payment 4. Proceed to 4.1. Receive payment PHP 30.00 2 minutes Clerk/ Bureau of Bureau of and issue two-pieces Internal Revenue Internal documentary stamp Revenue (BIR) secure two- pieces Documentary Stamp 5. Return to 5.1. Receive Official None 3 minutes Assessment Clerk the Assessor’s Receipt and I/ Municipal Office and Documentary Stamp Assessor’s Office submit Official and Provide Feedback Receipt and Form Documentary 5.2. Generate of None 5 minutes Assessment Clerk Stamp. Fill-up Certified True Copy of I/ Municipal Feedback Tax Declaration Assessor’s Office Form 5.3. Review and sign None 3 minutes Municipal Certified True Copy of Assessor or Local Tax Declaration Assessment Operations Officer II / Municipal Assessor’s Office 6. Receive the 6.1. Logbook the None 1 minute Assessment Clerk Certified True documents I/ Municipal Copy of Tax Assessor’s Office Declaration 6.2. Release the None 1 minute Assessment Clerk and return Certified True Copy of I/ Municipal accomplish Tax Declaration. Assessor’s Office feedback form 6.3. Retrieve the None 1 minute Assessment Clerk Feedback Form I/ Municipal Assessor’s Office TOTAL: PHP 150.00 43 minutes

Page 167

4. Issuance of Real Property Records Verification (History) Real Property History Records Verification is prepared upon clients to track down the previous transactions of the Real Property Unit; also requested whenever property to justify legal claims thereof.

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All People of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Client’s Identification Card (1 photo copy)(GSIS, SSS, Company ID or any Client’s File Government issued Identification Card) 2. Tax Declaration (1 copy print-out) Municipal Assessor Office CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Approach the 1. Provide Logbook None 2 minutes Assessment Clerk office front liner and Request Slip I/Municipal and sign in the form to the client Assessor’s Office client logbook and fill-up Request Slip 2. Submit the 2.1. Receive, check None 3 minutes Assessment Clerk required and verify I/ Municipal documents for documents Assessor’s Office initial submitted assessment and verification 2.2. Issue Order of None 2 minutes Assessment Clerk Payment to client I/ Municipal Assessor’s Office 3. Proceed to 3.1. Issue Official PHP 20 minutes Revenue Municipal Receipt 150.00 Collection Clerk/ Treasurer Municipal Office for Treasurer Office payment by showing the Order of Payment 4. Return to the 4.1. Receive Official None 3 minutes Assessment Clerk Assessor’s Office Receipt and give I/ Municipal and submit Feedback Form Assessor’s Office

Page 168

Official Receipt 4.2. Generate of None 5 minutes Assessment Clerk and Documentary Certification I/ Municipal Stamp. Fill-up Assessor’s Office Feedback Form 4.3. Review and None 3 minutes Municipal sign Certification Assessor or Local Assessment Operations Officer II / Municipal Assessor’s Office 5. Receive 5.1. Logbook the None 1 minute Assessment Clerk Certification and documents I/ Municipal return accomplish Assessor’s Office feedback form 5.2. Release the None 1 minute Assessment Clerk Certification I/ Municipal Assessor’s Office 5.3. Retrieve the None 1 minute Assessment Clerk Feedback Form I/ Municipal Assessor’s Office TOTAL: PHP 41 minutes 150.00

Page 169

5. Issuance of Sketch Plan and Vicinity Map Sketch Plan and Vicinity Map (digitized copy) is issued upon client’s request for reference purposes only to identify property (land) locations and its predominant land use boundary reference in identifying adjacent property owners.

Office or Division: Municipal Assessor’s Office (MASSO) Classification: Simple Type of Transaction: G2C- Government to Client and G2B – Government to Business Who may avail: All Property Owner or Administrator/ Company Representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt of Latest/updated Municipal Treasurer’s Office (MTO) Realty Tax (1 original or photo copy) 2. Certificate of Title (1 original or photo Client’s File copy) 3. Tax Declaration (1 original or photo Municipal Assessor’s Office copy) CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. Provide None 2 minutes Assessment office front liner and Logbook and Clerk I/Municipal sign in the client Request Slip form Assessor’s Office logbook and fill-up to the client Request Slip 2. Submit the 2.1. Receive, None 3 minute Assessment required check and verify Clerk I/ Municipal documents for property status Assessor’s Office initial assessment and verification 3. Proceed to Tax 3.1. Check and None 3 minute Assessment Mapping verify the location Clerk I/ Municipal Operations/ Assessor’s Office Information 3.2. Issue Order of None 2 minute Assessment Technology (IT) Payment Clerk I/ Municipal Section Assessor’s Office 3. Proceed to 3.1. Issue Official PHP 20 minutes Revenue Municipal Receipt 150.00 Collection Clerk/ Treasurer Office Municipal for payment by Treasurer Office showing the Order of Payment 4. Return to the 4.1. Receive None 3 minutes Assessment Assessor’s Office Official Receipt Clerk I/ Municipal and submit Official and give Feedback Assessor’s Office Receipt Fill-up Form Feedback Form 4.2. Generate of None 15 minutes Draftsman II, Sketch Plan or Assessment Vicinity Map

Page 170

Clerk I/ Municipal Assessor’s Office

4.3. Review and None 3 minutes Municipal sign Sketch Plan Assessor, Local or Vicinity Map Assessment Operations Officer II / Municipal Assessor’s Office 5. Receive the 5.1. Logbook the None 1 minute Assessment Vicinity Map and documents in the Clerk I/ Municipal Sketch Plan and Record book Assessor’s Office return accomplish provided feedback form 5.2. Release the None 1 minute Assessment Vicinity Map or Clerk I/ Municipal Goggle Map Assessor’s Office 5.3. Retrieve the None 1 minute Assessment Feedback Form Clerk I/ Municipal and file Assessor’s Office TOTAL: PHP 54 minutes 150.00

Page 171

6. Processing of Real Property Tax Declaration – Change in Classification The Real Property Tax Declaration for property reclassification is processed upon owner’s written request subject further to the approval of the Provincial Assessor to serve as the primary and principal record of all real property information that is necessary for the real property tax assessment as provided under R.A. 7160, Section 197-283 thereof.

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Highly Technical Type of G2C- Government to Client Transaction: Who may avail: Property Owner or Administrator CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Latest/updated Realty Tax Receipt Municipal Treasurer’s Office (MTO) (Official Receipt) 2. Owner’s Letter Request Property Owner 5. Zoning Certification Municipal Planning and Development Office (MPDO) CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBL E 1. Approach the 1. Entertain client and None 2 minutes Assessment office front liner provide clients log Clerk I/ and sign in the book. Municipal client logbook Assessor’s Office 2. Proceed to 2. Refer client to None 3 minutes Assessment Assessment Assessment Section Clerk I/ Section Municipal Assessor’s Office 3. Secure 3. Provide checklist None 2 minutes Assessment Checklist of of requirements Clerk I/ Requirements Municipal Assessor’s Office 4. Listen to 4.1. Provide None 2 minutes Assessment service appropriate actions to Clerk I/ providers clients request Municipal instruction Assessor’s Office 4.2 Set schedule for 3 minutes Assessment the conduct of actual Clerk I/ ocular inspection of Municipal the Real Property Assessor’s Office

Page 172

subject for assessment

5. Guide/ assist 5.1. Conduct actual None 1 day Tax Mapper II , office personnel ocular inspection and Assessment in the conduct of verification of the Clerk I/ ocular subject Real Property Municipal inspection, as to its actual use or Assessor’s Office verification and other uses. inventory 5.2. Prepare Pre- None 5 minutes Tax Mapper II, FAAS and Inspection Assessment Report Clerk I/ Municipal Assessor’s Office 6. Return to the 6.1. Receive, check None 1 minute Assessment Municipal and verify submitted Clerk I/ Assessor’s documents from the Municipal Office for the check list Assessor’s submission of Office required 6.2. Inform the Real None 5 minutes Assessment Property Owner that Clerk I/ documents Municipal (Back to Step 1) the approval of the Tax Declaration will Assessor’s be at the Provincial Office Assessor’s Office (PASSO) and it takes 20 working days 6.3. Prepare the Real None 20 minutes Assessment Property Tax Clerk I/ Declaration and Municipal generate (3 copies of Assessor’s Tax Declaration, 3 Office copies Final FAAS and 2 copies Notice of Assessment) 6.4. Review, check None 3 minutes Local and sign the 3 copies Assessment of Tax Declaration, 3 Operations copies Final FAAS Officer II / and 2 copies Notice Municipal Assessor’s of Assessment Office 6.5. Review and sign None 3 minutes Municipal the 3 copies of Tax Assessor / Declaration, 3 copies Municipal Final FAAS and 2 Assessor’s Office

Page 173

copies Notice of Assessment

6.6. Transmit / submit None Paused- Provincial the Tax Declaration CLOCK Assessor / and its attachment for Provincial approval of the Assessor’s Provincial Assessor Office 7. Receive the 7. Deliver approved None 1 day Tax Mapper II / owners copy of Tax Declaration with Municipal the Tax the Notice of Assessor’s Declaration and Assessment to the Office Notice of Real Property Owner Assessment / Declarant TOTAL: None 2 Days, 49 minutes

Page 174

7. Processing of Real Property Tax Declaration – Change of Ownership The Real Property Tax Declaration is processed for transfer of ownership subject is the approval of the Provincial Assessor to serve as the primary and principal record of all real property information that is necessary for real property tax assessment as provided under R.A. 7160, sections 197-280 thereof.

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Highly Technical Type of G2C- Government to Client Transaction: Who may avail: Property Owner or Administrator CHECKLIST OF REQUIREMENTS WHERE TO SECURE -Under Department of Environment and Natural Resources (DENR) property 1. Latest/updated Realty Tax Receipt Municipal Treasurer’s Office (MTO) (Official Receipt) 2. Official Receipt of Transfer Tax Provincial Treasurer’s Office, Capitol Ground, Malaybalay City, Bukidnon

3. Certified True Copy of Land Title (1 Land Registry Authority (LRA)/Registry of Original True Copy and 1 photo copy) Deeds (ROD), Malaybalay City, Bukidnon

6. Deed of Conveyance (e.g. Deed of Absolute Sale, Donation)duly Client’s copy/file registered from the Registry of Deeds ( 2 photo copy) 7. Electronic Certificate Bureau of Internal Revenue (BIR), Casisang, Authorizing Registration (eCAR) Malaybalay City, Bukidnon (2 photo copy) 8. Approved Survey Plan (2 photo Department of Environment and Natural copy) Resources Region 10 Survey Division, Macabalan, Cagayan de Oro City

9. Department of Agrarian Reform Municipal Agrarian Reform Office (MARO), (DAR) Certification (1 Original North Poblacion, Maramag, Bukidnon and 1 photo copy) 10. Sangguniang Bayan Resolution (for proprety/ies originally declared under the name of Office of the Sangguniang Bayan-Local Municipal Government) (2 photo Government Unit of Maramag copy)

Page 175

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE 1. Approach the 1. Entertain client None 2 minutes Assessment Clerk office front liner and provide clients I/ Municipal and sign in the log book. Assessor’s Office client logbook 2. Proceed to 2. Refer client to None 3 minutes Assessment Clerk Assessment Assessment Section I/ Municipal Section Assessor’s Office 3. Secure 3. Provide checklist None 2 minutes Revenue Checklist of of requirements Collection Clerk/ Requirements Municipal Treasurer Office 4. Listen to 4.1. Provide None 2 minutes Clerk/ Bureau of service appropriate actions Internal Revenue providers to clients request instruction 4.2 Set schedule for 3 minutes Assessment Clerk the conduct of I/ Municipal actual ocular Assessor’s Office inspection of the Real Property subject for assessment 5. Guide/ assist 5.1. Conduct actual None 1 day Tax Mapper II, office personnel ocular inspection Assessment Clerk in the conduct of and verification of I/ Municipal ocular the subject Real Assessor’s Office inspection, Property as to its verification and actual use or other inventory uses. 5.2. Prepare Pre- None 5 minutes Tax Mapper II, FAAS and Assessment Clerk Inspection Report I/ Municipal Assessor’s Office 6. Return to the 6.1. Receive, check None 1 minute Assessment Clerk Municipal and verify submitted I/ Municipal Assessor’s documents from the Assessor’s Office Office for the check list submission of 6.2. Inform the Real None 5 minutes Assessment Clerk required Property Owner that I/ Municipal documents the approval of the Assessor’s Office (Back to Step 1) Tax Declaration will be at the Provincial Assessor’s Office (PASSO) and it takes 20 working days

Page 176

6.3. Prepare the None 20 minutes Assessment Clerk Real Property Tax I/ Municipal Declaration and Assessor’s Office generate (3 copies of Tax Declaration, 3 copies Final FAAS and 2 copies Notice of Assessment) 6.4. Review, check None 3 minutes Local Assessment and sign the 3 Operations Officer copies of Tax II / Municipal Declaration, 3 Assessor’s Office copies Final FAAS and 2 copies Notice of Assessment 6.5. Review and None 3 minutes Municipal sign the 3 copies of Assessor / Tax Declaration, 3 Municipal copies Final FAAS Assessor’s Office and 2 copies Notice of Assessment 6.6. Transmit / None Paused- Provincial submit the Tax CLOCK Assessor / Declaration and its Provincial attachment for Assessor’s Office approval of the Provincial Assessor 7. Receive the 7. Deliver approved None 1 day Tax Mapper II / owners copy of Tax Declaration with Municipal the Tax the Notice of Assessor’s Office Declaration and Assessment to the Notice of Real Property Assessment Owner / Declarant TOTAL: None 2 Days, 49 minutes

Page 177

8. Processing of Real Property Tax Declaration – Physical Changes in Property (e.g. Structure / Building-Renovation, Destruction- Calamity, Additional Improvements) The Real Property Tax of property reclassification is processed upon owner’s written request subject further to the approval of the Provincial Assessor to serve as the primary and principal record of all real property information that is necessary for real property tax assessment as provided under R.A. 7160, sections 197-280 thereof.

Office or Municipal Assessor’s Office (MASSO) Division: Classification: Highly Technical Type of G2C- Government to Client Transaction: Who may avail: Property Owner or Administrator CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Latest/updated Realty Tax Receipt Municipal Treasurer’s Office (MTO) (Official Receipt) 2. Owner’s Letter Request Property Owner CLIENT AGENCY ACTIONS FEES TO PROCESSI PERSON STEPS BE PAID NG TIME RESPONSIBLE 1. Approach 1. Entertain client and None 2 minutes Assessment Clerk the office front provide clients log I/ Municipal liner and sign book. Assessor’s Office in the client logbook 2. Proceed to 2. Refer client to None 3 minutes Assessment Clerk Assessment Assessment Section I/ Municipal Section Assessor’s Office 3. Secure 3. Provide checklist of None 3 minutes Assessment Clerk Checklist of requirements and I/ Municipal Requirement Sworn Statement of Assessor’s Office s and the True Current and Sworn Fair Market Value of Statement of Real Properties Form the True Current and Fair Market Value of Real Properties Form 4. Listen to 4.1. Provide None 2 minutes Assessment Clerk service appropriate actions to I/ Municipal providers clients request Assessor’s Office instruction

Page 178

4.2 Set schedule for 3 minutes Assessment Clerk the conduct of actual I/ Municipal ocular inspection of the Assessor’s Office Real Property subject for assessment 5. Guide/ 5.1. Conduct actual None 1 day Tax Mapper II , assist office ocular inspection and Assessment Clerk personnel in verification of the I/ Municipal the conduct of subject Real Property Assessor’s Office ocular as to its actual use or inspection, other uses. verification 5.2. Prepare Pre- None 5 minutes Tax Mapper II, and inventory FAAS and Inspection Assessment Clerk Report I/ Municipal Assessor’s Office 6. Return to 6.1. Receive, check None 1 minute Assessment Clerk the Municipal and verify submitted I/ Municipal Assessor’s documents from the Assessor’s Office Office for the check list submission of 6.2Provide Sworn None 3 minutes Assessment Clerk required Statement I/ Municipal documents Assessor’s Office 6.2. Inform the Real None 5 minutes Assessment Clerk Property Owner that I/ Municipal the approval of the Tax Assessor’s Office Declaration will be at the Provincial Assessor’s Office (PASSO) and it takes 20 working days 6.3. Prepare the Real None 20 minutes Assessment Clerk Property Tax I/ Municipal Declaration and Assessor’s Office generate (3 copies of Tax Declaration, 3 copies Final FAAS and 2 copies Notice of Assessment) 6.4. Review, check and None 3 minutes Local Assessment sign the 3 copies of Operations Officer Tax Declaration, 3 II / Municipal copies Final FAAS and Assessor’s Office 2 copies Notice of Assessment 6.5. Review and sign None 3 minutes Municipal the 3 copies of Tax Assessor / Declaration, 3 copies Municipal Final FAAS and 2 Assessor’s Office

Page 179

copies Notice of Assessment

6.6. Transmit / submit None Paused- Provincial the Tax Declaration CLOCK Assessor / and its attachment for Provincial approval of the Assessor’s Office Provincial Assessor 7. Receive the 7. Deliver approved None 1 day Tax Mapper II / owners copy Tax Declaration with Municipal of the Tax the Notice of Assessor’s Office Declaration Assessment to the and Notice of Real Property Owner / Assessment Declarant TOTAL: None 2 Days, 53 Minutes

Page 180

9. Processing of Real Property Tax Declaration Undeclared – Newly Discovered or Declared for the First Time - Titled and Untitled Lands (Newly Discovery) The Real Property Tax Declaration is generated to establish a permanent assessment record and provide the property owner with information relative to the assessment of his/her property. In municipality duly processed Property Tax Declaration is subject to the approval of the Provincial Assessor (R.A. 7160, Sections 197-283)

Office or Division: Municipal Assessor’s Office (MASSO) Classification: Highly Technical Type of Transaction: G2C- Government to Client Who may avail: Property Owner or Administrator CHECKLIST OF REQUIREMENTS WHERE TO SECURE For titled lands (Under Department of Environment and Natural Resources (DENR) Property 1. Certified True Copy of Land Title (1 Land Registration Authority (LRA) (previously original and 1 photo copy) ROD) - Malaybalay City 2. Free Patent, homestead or Provincial Environment and Natural Resources miscellaneous sales (1 certified true Office (PENRO) – Malaybalay City copy and 1 photo copy) 3. Approved Survey Plan (2 photo copy) Department of Environment and Natural Resources Region 10 Survey Division, Macabalan, Cagayan de Oro City CHECKLIST OF REQUIREMENTS For Titled Lands (Under Department of Agrarian Reform (DAR) Property) 1. Title (2 photo copy) Client’ personal file 2. Certification from Department of Municipal Agrarian Reform Office (MARO) Agrarian Reform (DAR) (1 original North Poblacion, Maramag, Bukidnon and 1 photocopy) CHECKLIST OF REQUIREMENTS For Untitled Lands 1. Approved Survey Plan (2 photo copy) Department of Environment and Natural Resources Region 10 Survey Division, Macabalan, Cagayan de Oro City 2. Certification from Community Community Environment and Natural Environment and Natural Resources Resources Office (CENRO), Poblacion, Office (CENRO) Pangantucan, Bukidnon 3. Barangay Certification (1 original Respective Barangay Hall copy & 1 photo copy)

Page 181

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. Entertain client None 2 minutes Assessment office front liner and and provide Clerk I/ Municipal sign in the client clients log book. Assessor’s Office logbook 2. Proceed to 2. Refer to None 3 minutes Assessment Assessment Assessment Clerk I/ Municipal Section Section Assessor’s Office 3. Secure Checklist 3. Provide None 2 minutes Assessment of requirements checklist of Clerk I/ Municipal requirements Assessor’s Office 4. Listen to service 4.1. Provide None 2 minutes Clerk/ Bureau of providers instruction appropriate Internal Revenue actions to clients request 4.2 Set schedule None 3 minutes Assessment for the conduct of Clerk I/ Municipal actual ocular Assessor’s Office inspection of the Real Property subject for assessment 5. Guide/Assist 5.1. Conduct None 1 day Tax Mapper II, office personnel in actual ocular Assessment the conduct of inspection and Clerk I/ Municipal ocular inspection, verification of the Assessor’s Office verification and subject Real inventory Property and to its actual use or other uses 5.2. Prepare the None 5 minutes Tax Mapper II, Pre-FAAS and Assessment Inspection Report Clerk I/ Municipal Assessor’s Office 6. Return to office 6.1. Receive, None 1 minute Assessment for the submission check and verify Clerk I/ Municipal of required submitted Assessor’s Office documents documents from the checklist 6.2. Compute None 1 minute Assessment Real Property Clerk I/ Municipal Taxes (Back Tax Assessor’s Office 10 years plus current year 7. Proceed to 7.1. Provide Back 20 minutes Revenue Municipal correct Taxes =AV Collection Clerk/

Page 182

Treasurer’s Office computation of x 2% x 10 Municipal (MTO) for the assessed value years plus Treasurer Office payment of Back as basis in the Current= Taxes computation of AV x 2% back taxes plus Road Maintenan ce Fee 8. Return to office 8.1 Receive the None 5 minutes Assessment and submit the Official Receipt Clerk I/ Municipal Official Receipt attach to the Assessor’s Office (OR) documents and Pre-FAAS submit to Tax Mapping Section for PIN assignment 8.2 Inform the None 5 minutes Assessment Real Property Clerk I/ Municipal Owner that the Assessor’s Office approval of the Tax Declaration will be at the Provincial Assessor Office (PASSO) and it takes 20 working days 8.3 Prepare the None 20 minutes Assessment Real Property Clerk I/ Municipal Tax Declaration Assessor’s Office and generate (3 copies Tax Declaration, 3 copies Final FAAS and 2 copies Notice of Assessment 8.4 Review, None 3 minutes Local check and sign Assessment the 3 copies Tax Operations Declaration, 3 Officer II / copies Final Municipal Assessor’s Office FAAS and 2 copies Notice of Assessment 8.5 Review and None 3 minutes Municipal sign the duly Assessor / accomplished Municipal Tax Declaration Assessor’s Office

Page 183

8.6 None paused- Provincial Transmit/Submit CLOCK Assessor / the Tax Provincial Declaration and Assessor’s Office its attachment for approval of the Provincial Assessor 9. Receive the 9. Deliver None 1 day Tax Mapper II / owners copy of the approved Tax Municipal Tax Declaration and Declaration with Assessor’s Office Notice of the Notice of Assessment Assessment to the Real Property Owner/Declarant TOTAL: Back 2 days, 1 hour, Taxes =AV 15 minutes x 2% x 10 years plus Current= AV x 2% plus Road Maintenan ce Fee (RMF)

Page 184

Office of the Municipal Agriculture External Services

Page 185

1. Conduct Animal Health Care Protection and Services This services are given to clients (Farmers with Livestock) of Maramag who requested to avail the services.

Office or Division: Municipal Agriculture Office Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All Livestock Farmers of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of ownership (1 photo Owners’ Copy/FA cert./Barangay copy) Certification/MASSO/ROD 2. Two-piece documentary stamp BIR Station at the Municipal Hall tax CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1. Proceed to the 1.1 Entertain Municipal the None 10 minutes Officer of the Day (AT) Agriculture Office- farmers Municipal Agriculture Administrative request Office frontline personnel and request a specific services and sign logbook

2. The Farmer bring 2.1 Advice their animal to the Livestock None 60 minutes Livestock designated area Coordinat Coordinator/Veterinarian/ or to Municipal Agriculturist diagnose Municipal Agriculture animal Office health situation and execute a necessary treatment 3. Accomplish 3.1 Prepare Livestock feedback form and None 30 minutes Coordinator/Veterinarian/ submit Municipal Agriculturist situational Municipal Agriculture report Office

TOTAL: None 1 hour 40 minutes

Page 186

2. Distribution of Farm Inputs This input is distributed to clients (Farmers and Fisher folks) of Maramag who are willing to avail the program.

Office or Division: Municipal Agriculture Office Classification: Simple Type of G2C- Government to Client Transaction: Who may avail: All Farmers/Fisher folks of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of ownership (1 photo copy) Owners’ Copy/FA cert./Barangay Certification/MASSO/ROD CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO TIME RESPONSIBLE BE PAID 1. Proceed to the 1.1 Receive, Municipal validate and None 5 minutes Officer of the Day Agriculture Office- verify (AT) Administrative completeness Municipal frontline of documents Agriculture Office personnel and submitted present required documents

2. Sign logbook and 2.1 Issue a note acknowledgement to the None 5 minutes Clerk/ Officer of the receipt Farmers in Day order to claim Municipal the inputs Agriculture Office

3. Receive claim 3.1 Retrieve the note to withdraw feedback form None 20 minutes Officer of the farm inputs and Day/Clerk accomplished Municipal feedback form Agriculture Office

TOTAL: None 30 minutes

Page 187

3. Issuance of Farmer’s Certification This certification is issued to clients (Farmers and Fisher folks) of Maramag who requested to secure this document. Office or Division: Municipal Agriculture Office Classification: Simple Type of Transaction: G2C- Government to Client

Who may avail: All Farmers/Fisher folks of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Proof of ownership (1 photo copy) Owners’ Copy/FA cert./Barangay Certification/MASSO/ROD 2. Two-piece documentary stamp tax BIR Station at the Municipal Hall CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Proceed to 1.1 Receive, the Municipal validate and None 5 Minutes Officer of the Day Agriculture verify (AT) Office- completeness Municipal Administrative of documents Agriculture Office

frontline submitted and

personnel advice client to and present pay a required Certification documents Fee 2. Proceed to 2.1 Prepare MTO to pay a Farmers None 10 Minutes RCC, Municipal certification Certification for Treasurer Office fee the signatory

3. Sign logbook 3.1 Sign and issue for received the Farmers None 3 Minutes Clerk/ Officer of the Certification to Day the client and Municipal request the Agriculture Office client to accomplish the Feedback form 4. Receive copy 4.1 Retrieve the of the feedback form None 3 Minutes Officer of the Farmers Day/Clerk Certification Municipal and Agriculture Office accomplish feedback form TOTAL: None 21 Minutes

Page 188

4. Preparation and Processing of Financial Documents The documents of Municipal Agriculture office shall be prepared and process by the Administrative Aide IV. Office or Division: Municipal Agriculture Office Classification: Highly Technical Type of Transaction: G2G- Government to Government Who may avail: Municipal Agriculture personnel and staff, Preparation and processing of Financial Documents. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Annual Procurement Plan 2. Approved Annual Operating Budget Municipal Agriculture Office 3. Purchase Request 4. Official Receipts CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to 1.1 Record the Administrative request and None 5 minutes Administrative Aide Section and present to the IV present the Municipal Municipal document Agriculture Agriculture Office needed for Officer for Voucher consent 2.1 Prepare the 2. Wait for the financial None 10 minutes Administrative Aide notice on the documents IV completion of Municipal documents Agriculture Office submitted 3.1.Prepare the 3. Wait the Payroll for None 30 minutes Administrative Aide completion of signature by the IV disbursement MA Officer Municipal voucher Agriculture Office 3.2 Wait for the checks None 30 days Administrative Aide prepared by (paused-clock) IV the Municipal Municipal Treasurer Agriculture Office

Office 3.3 Notify the recipient and None 1 day Administrative Aide Release the IV check and

Page 189

request the Municipal client to Agriculture Office accomplish the Feedback form 4.Receive the 4.1. Retrieve the None 2 minutes documents and feedback form Administrative Aide checks and IV accomplish Municipal feedback form Agriculture Office

TOTAL: None 1 Hour 40 Minutes

Page 190

5. Submission of Reports and Requirements of Documents Submission of reports and requirements of documents to government offices/agencies concerned.

Office or Division: Municipal Agriculture Office Classification: Complex Type of G2G- Government to Government Transaction: Who may avail: All Government Offices/agencies concerned CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Gathered Data Municipal Agriculture Office CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID

1.Gather data None 5 days Officer of the Day from ATs (AT) Municipal Agriculture Office

2.Consolidate all the data None 1 day RCC, Municipal gathered Treasurer Office

3. Encode and 3.1 Receive, email data to validate and None 1 day Officer of the government verify Day/Clerk offices/agencies completeness Municipal concerned of documents Agriculture Office submitted TOTAL: None 7 days

Page 191

6. Tractor Services This service is given to clients (Farmers) of Maramag who are willing to avail the service of farm tractor equipment.

Office or Division: Municipal Agriculture Office Classification: Simple Type of Transaction: G2C- Government to Client

Who may avail: All Farmers of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Official Receipt MTO CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Proceed to 1.1 Advice the Municipal farmers to None 5 minutes Officer of the Day Agriculture pay the (AT) Office- service fee to Municipal Administrative the MTO Agriculture Office frontline personnel and sign logbook 2. Proceed to 2.1 Advice MTO to pay operator for None 10 minutes RCC, Municipal farm tractor the schedule Treasurer Office service fee of the services

3. Proceed to 3.2 Record and MAO to Issue None 10 minutes Officer of the present the schedule of Day/Clerk Official the tractor Municipal receipt and services Agriculture Office schedule of the services TOTAL: None 25 Minutes

Page 192

Office of the Municipal General Services External Services

Page 193

1. Reproduction of Documents (Photocopying and Risograph Printing) In order to fast track, the processing of documents in the LGU, the Municipal General Services Office provide the services for photocopying and risograph printing for internal and external clients

Office or Division: Municipal General Services Office Classification: Simple Type of Transaction: G2C- Government to Client G2G – Government to Government Who may avail: All Citizens of Maramag CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Documents to be photocopied/ Clients risograph 2. Official Receipt from Municipal Municipal Treasurer’s Office/ GSO Counter Treasurer’s Office/ Cash Ticket CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Client 1. GSO ICT 1 minute Admin Aide I present operator receive Municipal General copy/ies to be the documents Services Office reproduce at Php GSO ICT 2.00/page Section 1.1 GSO ICT (Photocopy) 1 minute/ page Admin Aide I operator (photocopy) Municipal General photocopy/ Php Services Office risograph printing 300.00/ ream 10 (Risograph) minutes/ream (Risograph) 2.Client pays 2.GSO ICT Php 30 minutes Admin Aide I the amount operator receive 500.00/ Municipal General billed at GSO- payment and ream (back Services Office ICT Section or issue cash ticket to back proceed to or MTO receive (Risograph) Revenue Collection MTO for payment and Clerk payment (for issue Official Municipal Risograph Receipt Treasurer Office printing) 2.1 Give the None 1 minute Admin Aide I photocopied/ Municipal General risograph Services Office document to client

Page 194

2.3 Provide None 1 minute Admin Aide I Feedback form to Municipal General client Services Office 3 Fill-up 3 Receive None 5 minutes Admin Aide I feedback form feedback form Municipal General and submit to Services Office GSO TOTAL: 9 minutes for photocopy, 48 minutes for Risograph Printing (per ream)

Page 195

2. Transport Services Services offered by Local Government Unit of Maramag to its constituents and individuals need for transport services with approved request from the LCE.

Office or Municipal General Services Office – Administrative Support Division: Classification: Simple Type of G2C- Government to Client Transaction: G2G – Government to Government Who may avail: All Citizens of Maramag CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1.Letter request approved by Municipal Mayor’s Office/ Municipal Administrator Local Chief Executive/ Municipal Office Administrator 2.Vehicle Trip Ticket Municipal General Services Office CLIENT AGENCY FEES TO PROCESSING PERSON STEPS ACTIONS BE PAID TIME RESPONSIBLE

1. Client make 1. MMO staff, None 30 minutes MMO Staff letter request receive letter Municipal Mayor’s address to request and Office LCE for forward to LCE approval.

2. Client 2. GSO clerk None 5minute Admin Aide IV receive the receive the Municipal General letter request approved letter Services Office and forward to request GSO office 2.2 GSO clerk None 5 minute Admin Aide IV inform Head of Municipal General Office regarding Services Officer the letter. Municipal General Services Office 2.3 Head of None 1 hour Municipal General Office forwarded Services Officer, the letter request Admin Aide IV to GSO clerk for Municipal General verification and Services Office checking of schedule for the availability of vehicle

Page 196

2.4 If available, None 30 minutes Admin Aide IV GSO clerk book Municipal General the requested Services Officer date of vehicle usage and prepared Vehicle trip ticket. 2.5 Inform None 5 minutes Admin Aide IV concerned driver Municipal General and the Head of Services Office Office assigned 2.6 Prepare and None 5 minutes Admin Aide IV process Vehicle Municipal General Trip Ticket for Services Office approval of the LCE 2.7 Provide None 1 minute Admin Aide IV feedback form to Municipal General client Services Office 3.Fill-up 3. Receive None 5 minutes Admin Aide IV feedback from feedback form Municipal General and submit to Services Office GSO clerk TOTAL: None 2 hours, 20 minutes

Page 197

3. Usage of Municipal Gymnasium, Sound System Heavy Duty Tents, Wooden tables, Table Cloth and Monobloc chairs To ensure proper scheduling and usage of Government properties and Fixtures with corresponding fee based on Municipal Revenue Code.

Office or Division: Municipal General Services Office – Administrative Support Classification: Simple Type of G2C- Government to Client Transaction: G2G – Government to Government Who may avail: All Citizens of Maramag CHECKLIST OF WHERE TO SECURE REQUIREMENTS 1. Approved Letter Request (1 Municipal Mayor’s Office original copy) AGENCY FEES TO BE PROCESSING PERSON CLIENT ACTIONS PAID TIME RESPONSIBLE STEPS 1. Submit 1.Receive the Municipal 5 minutes Admin Aide II letter request approved Gymnasium Municipal General approved by letter request Php Services Office the Local 1,500.00/ day Chief or night Executive (LCE) Monobloc 1.1Check for Chairs Php 10 minutes Admin Aide II the availability 5.00/pc. Municipal General of schedule Services Office 1.2 Provide Heavy Duty 1 minute Admin Aide II Borrower Slip Tents Php Municipal to the client 200.00/ unit General Services per day Office 2.Fill-up 2. Receive 5 minutes Admin Aide II Borrower Slip borrower slip Wooden Municipal and submit to and forward to Tables Php General Services GSO Clerk MGSO head 50.00 Office for approval 2.1 MGSO Table Cloth 5 minutes Municipal General approved the Php 50.00/pc Services Officer borrower slip Municipal General Sound Service 3.Proceed to 3. MTO System Php 30 minutes Revenue Municipal receive 2,000.00/day Collection Clerk Treasurer’s payment and or night Municipal Office for issue Official Treasurer’s Office payment Receipt

Page 198

4.Present 4. Receive 5 minutes Admin. Aide II Official O.R & book Municipal General Receipt the requested Services Office schedule. Received the 4.1 Release Admin Aide II requested the requested Municipal General item from item and Services Office 30 minutes GSO provide feedback form. 5. Fill-up 5.Receive None 1 minute Admin Aide II feedback form feedback form Municipal General and present to Services Office GSO clerk TOTAL: None 1 Hour, 32 Minutes

Page 199

Office of the Municipal General Services Internal Services

Page 200

1. Repair and Maintenance of Office Equipment and Municipal Building Services offered by the Municipal General Services Office to include repairs of office equipment, fixtures and administrative section building maintenance.

Office or Division: Municipal General Services Office – Property Management Division Classification: Simple Type of G2G – Government to Government Transaction: Who may avail: All LGU employees CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1.Job Order Slip Form Municipal General Services Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE

1.Secure Job 1.Provide Job None 10 minutes Admin Aide II/Clerk Order Slip Form Order Form to II, at General the client Municipal General Services Office Services Office

2. Fill-up Job 2.Receive Filled- None 10 minutes Admin Aide II, Order with up job order from Municipal General signature then and forward to Services Officer submit to GSO MGSO head for Municipal General for approval approval Services Officer

3. Client receive 3. GSO clerk None 5 minutes Admin Aide II/Clerk the approved Job booked and II, Plumber, Order Form and informed Electronic wait for the Maintenance Communication Maintenance to Section for the Operator arrive requested Job Municipal General Order Services Office

3.1 Provide None 1 minutes Admin Aide II, feedback form to Plumber client Municipal General Services Office 4.Fill-up and 4.Receive None 5 minutes Admin Aide II, submit feedback feedback form Municipal General form to GSO Services Office Clerk TOTAL: None 31 Minutes

Page 201

Office of the Municipal Civil Registrar External Services

Page 202

1. Registration of Live Birth (a. Legitimate Child registered within Reglementary period) This service caters to filing and registration of Certificates of Live Birth of legitimate children registered within reglementary period or within 30 days from the time of birth. The birth of a child, being a vital event for a person, must be registered within 30 days from the time of birth at the office of the Civil Registrar of the city/municipality where the birth occurred. Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Parent/s or authorized representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cetificate of Live Birth duly prepared From Records Sections of Hospitals, Lying- and accomplished by the records officer of in Clinics, and Birthing Homes and hospitals, lying-in clinics, birthing homes Barangay LGUs within Maramag and barangay secretaries within Maramag, Bukidnon 2. If transit/home delivery (with or without From Records Sections of Hospitals, Lying- attendant), note or draft COLB from in Clinics, and Birthing Homes and hospitals/lying in clinics and barangay Barangay LGUs within Maramag certification of birth. 3. If indigent, barangay certification of Barangay LGUs. indigency. CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE 1. Submit 1. Reviews COLB PHP 8 Minutes MCRO Personnel accomplished entries or prepare 120.00 Municipal Civil Certificate of Live COLB according to Registrar’s Office Birth (COLB) or guidelines. submit requirements in case of transit/ home delivery, then, pays prescribed fees at the Municipal Treasurer's Office. 1.1 Assigns registry None 10 Minutes MCRO Personnel number to COLB. Municipal Civil Process and record Registrar’s Office entries of data in the computer system and birth registry book. Routes COLB for signatures.

Page 203

1.2 Reviews and None 3 Minutes MCRO Personnel signs the COLB. Municipal Civil Registrar’s Office

2. Presents Official 2. Segregates None 1 Minute MCRO Personnel Receipt and gets COLB copies and Municipal Civil copy of registered gives copy to parent Registrar’s Office COLB. or representative.

TOTAL: PHP 22 Minutes 120.00

Page 204

2. Registration of Live Birth (b. Illegitimate Child registered within reglementary period) This service caters to filing and registration of Certificates of Live Birth of illegitimate children registered, within reglementary period or within 30 days from the time of birth, under the surname of the mother or the father pursuant to RA 9255

Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Parent/s or Authorized Representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cetificate of Live Birth duly prepared From Records Sections of Hospitals, Lying- and accomplished by the records officer of in Clinics, and Birthing Homes and hospitals, lying-in clinics, birthing homes Barangay LGUs within Maramag and barangay secretaries within Maramag, Bukidnon. Affidavit of Acknowledgement/ Admission of Paternity duly signed/ executed by the father and mother of the child at the back of the COLB. 2. Affidavit to use the surname of the father From Records Sections of Hospitals, Lying- to be executed by the mother of the child in Clinics, and Birthing Homes and and be notarized. Barangay LGUs within Maramag 3. If the father of the child executes the From Records Sections of Hospitals, Lying- Affidavit of Acknowledgement/ Admission in Clinics, and Birthing Homes and of Paternity in a separate sheet, the said Barangay LGUs within Maramag affidavit shall also be notarized. 4. If transit/home delivery (with or without From Records Sections of Hospitals, Lying- attendant), note or draft COLB from in Clinics, and Birthing Homes and hospitals/lying in clinics and barangay Barangay LGUs within Maramag certification of birth. 5. If indigent, barangay certification of Barangay LGUs. indigency. CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON BE PAID G TIME RESPONSIBLE 1. Submits 1. Reviews COLB PHP 8 Minutes MCRO Personnel accomplished entries or prepare 120.00 Municipal Civil Certificate of Live COLB according to Registrar’s Office Birth (COLB) and guidelines. other requirements, then, pays prescribed fees at the Municipal Treasurer's Office.

Page 205

1.2 Assigns registry None 10 Minutes MCRO Personnel number to COLB, Municipal Civil enters the affidavit/s Registrar’s Office in the Legal Instrument registry and assigns registry number/s; enters the data in the computer system and registry book and routes COLB for signatures. 1.3 Reviews and None 3 Minutes MCRO Personnel signs the COLB. Municipal Civil Registrar’s Office 2. Presents Official 2. Segregates None 1 Minute MCRO Personnel Receipt and gets COLB copies and Municipal Civil copy of registered gives copy to parent Registrar’s Office COLB. or representative. TOTAL: PHP 22 Minutes 120.00

Page 206

3. Registration of Live Birth (c. Delayed registration of birth) This service caters to filing and registration of Certificates of Live Birth of legitimate children registered within reglementary period or within 30 days from the time of birth.

Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Parent/s or authorized representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cetificate of Live Birth duly prepared From Records Sections of Hospitals, Lying- and accomplished by the records officer of in Clinics, and Birthing Homes and hospitals, lying-in clinics, birthing homes Barangay LGUs within Maramag and barangay secretaries within Maramag, Bukidnon 2. If indigent, barangay certification of From Records Sections of Hospitals, Lying- indigency. in Clinics, and Birthing Homes and Barangay LGUs within Maramag 3. Negative Certification of Birth Barangay LGUs. (NSO/PSA) if child is already 5 years old and above. 4. Affidavit for delayed registration of birth with two dis-interested persons Two of the following documents that state the facts of birth: 1. Baptismal Certificate - Religious Organization 2. Earliest School Record (Form 137) - School 3. Income Tax Return of Parents - Personal copy 4. Medical Records - Hospital 5. Certification from the barangay - Barangay LGU stipulating the facts of birth of the - Barangay LGU child. - Police Station 6. Immunization Card showing the - Commission on Elections facts of birth of the child. - Owner’s copy/PSA 7. Police or NBI Clearance 8. Voter’s Certification 9. Marriage Certificate - Owner ‘s copy/employer/personal 10. Employment record, insurance transaction policy and other records with facts of birth. 2 Additional Requirements for illegitimate child

Page 207

a. Affidavit to use the surname Forms are available at the Local Civil of the father to be executed Registrar's Office, Records Sections of by the mother of the child Hospitals, Lying-in Clinics, and Birthing and be notarized. Homes, Barangay LGUs within Maramag and notary public. b. If the father of the child Forms are available at the Local Civil executes the Affidavit of Registrar's Office, Records Sections of Acknowledgement/ Hospitals, Lying-in Clinics, and Birthing Admission of Paternity in a Homes, Barangay LGUs within Maramag separate sheet, the said and notary public. affidavit shall also be notarized. CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE 1. Submits 1. Receive the PHP 7 Minutes MCRO Personnel accomplished documents for 180.00/ Municipal Civil Certificate of Live evaluation 360.00 Registrar’s Office Birth (COLB) and other requirements, then, pays prescribed fees at the Municipal Treasurer's Office.Treasurer's Office. 2. Wait for at least 2. Process the None 10 Days MCRO Personnel 10 days for the application for Municipal Civil posting of posting and post the Registrar’s Office application said notice at the Bulletin Board for a period of not less than ten (10) days. 3. Presents Official 3. Assigns registry None 10 Minutes MCRO Personnel Receipt and gets number to COLB, Municipal Civil copy of registered enters the affidavit/s Registrar’s Office COLB. in the Legal Instrument registry and assigns registry number/s; and routes COLB for signatures. 3.1 Sign the COLB. None 3 Minutes MCRO Personnel Municipal Civil Registrar’s Office

3.2 Segregates None 1 Minute MCRO Personnel COLB copies and Municipal Civil Registrar’s Office

Page 208

gives copy to parent or representative.

TOTAL: PHP Local 120.00 Processing - 21 minutes

Posting period - 10 days

Page 209

4. Registration of Live Birth (d. Delayed registration of birth with legitimation) This service caters to filing and registration of Certificates of Live Birth of children who were born illegitimate but whose parents got married thereafter. Registered beyond the reglementary period or beyond 30 days from the time of birt.

Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Parent/s or authorized representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cetificate of Live Birth duly prepared From Records Sections of Hospitals, Lying- and accomplished by the records officer of in Clinics, and Birthing Homes and hospitals, lying-in clinics, birthing homes Barangay LGUs within Maramag and barangay secretaries within Maramag, Bukidnon 2. If indigent, barangay certification of From Records Sections of Hospitals, Lying- indigency. in Clinics, and Birthing Homes and Barangay LGUs within Maramag 3. Negative Certification of Birth Barangay LGUs. (NSO/PSA) if child is already 5 years old and above. 4. Marriage Certificate of Parents 5. Affidavit for delayed registration of birth with two dis-interested persons 6. Joint Affidavit of Legitimation 7. Advisory of Marriages/CENOMAR of Parents Two of the following documents that state the facts of birth: 1. Baptismal Certificate - Religious Organization 2. Earliest School Record (Form 137) - School 3. Income Tax Return of Parents - Personal copy 4. Medical Records - Hospital 5. Certification from the barangay - Barangay LGU stipulating the facts of birth of the - Barangay LGU child. - Police Station 6. Immunization Card showing the - Commission on Elections facts of birth of the child. 7. Police or NBI Clearance - Owner’s copy/PSA 8. Voter’s Certification 9. Marriage Certificate - Owner’s copy/PSA

Page 210

10. Employment record, insurance Owner ‘s copy/employer/personal policy and other records with facts transaction of birth. CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE 1. Submits 1. Receive the Beyond 1 7 Minutes MCRO Personnel accomplished documents for month to Municipal Civil Certificate of Live evaluation 1 year Registrar’s Office Birth (COLB) and from time other requirements, of birth then, pays (Forms prescribed fees at and the Municipal Processin Treasurer's Office. g) - Php 180.00 After 1 year from time of birth (Forms and Processin g)- Php 360.00 2. Wait for at least 2. Process the None 10 Days MCRO Personnel 10 days for the application for Municipal Civil posting of posting and post the Registrar’s Office application said notice at the Bulletin Board for a period of not less than ten (10) days. 3. Presents Official 3. Assigns registry None 10 Minutes MCRO Personnel Receipt and gets number to COLB, Municipal Civil copy of registered enters the affidavit/s Registrar’s Office COLB. in the Legal Instrument registry and assigns registry number/s; and routes COLB for signatures. 3.1 Sign the COLB. None 3 Minutes MCRO Personnel Municipal Civil Registrar’s Office

3.2 Segregates None 1 Minute MCRO Personnel COLB copies and Municipal Civil gives copy to parent Registrar’s Office or representative.

Page 211

TOTAL: PHP Local 180.00/ Processing - 360.00 21 minutes

Posting period - 10 days

Page 212

5. Registration of Live Birth (e. Out of town Reporting of facts of Birth) This service caters to filing and registration of Certificates of Live Birth of children who were born illegitimate but whose parents got married thereafter. Registered beyond the reglementary period or beyond 30 days from the time of birth.

Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Parent/s or authorized representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Cetificate of Live Birth duly prepared From Records Sections of Hospitals, Lying- and accomplished by the records officer of in Clinics, and Birthing Homes and hospitals, lying-in clinics, birthing homes Barangay LGUs within Maramag and barangay secretaries within Maramag, Bukidnon 2. If indigent, barangay certification of From Records Sections of Hospitals, Lying- indigency. in Clinics, and Birthing Homes and Barangay LGUs within Maramag 3. Negative Certification of Birth Barangay LGUs. (NSO/PSA) if child is already 5 years old and above. 4. Marriage Certificate of Parents 5. Affidavit for delayed registration of birth with two dis-interested persons 6. Joint Affidavit of Legitimation 7. Advisory of Marriages/CENOMAR of Parents Two of the following documents that state the facts of birth: 1. Baptismal Certificate - Religious Organization 2. Earliest School Record (Form 137) - School 3. Income Tax Return of Parents - Personal copy 4. Medical Records - Hospital 5. Certification from the barangay - Barangay LGU stipulating the facts of birth of the - Barangay LGU child. - Police Station 6. Immunization Card showing the - Commission on Elections facts of birth of the child. 7. Police or NBI Clearance - Owner’s copy/PSA 8. Voter’s Certification 9. Marriage Certificate - Owner’s copy/PSA

Page 213

10. Employment record, insurance policy and other records with facts of birth. Owner ‘s copy/employer/personal transaction 2. Additional requirements for illegitimate child a. Affidavit to use the surname Forms are available at the Local Civil of the father to be executed Registrar's Office, Records Sections of by the mother of the child Hospitals, Lying-in Clinics, and Birthing and be notarized. Homes, Barangay LGUs within Maramag and notary public. b. If the father of the child Forms are available at the Local Civil executes the Affidavit of Registrar's Office, Records Sections of Acknowledgement/ Hospitals, Lying-in Clinics, and Birthing Admission of Paternity in a Homes, Barangay LGUs within Maramag separate sheet, the said and notary public. affidavit shall also be notarized. c. Private Handwritten Executed by the father of the child prior to Instrument (PHI) of the father the former's death of the child if, upon registration, the father is already dead. CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSI PERSON BE PAID NG TIME RESPONSIBLE 1. Submits 1. Receive the PHP 7 Minutes MCRO Personnel accomplished documents for 360.00 Municipal Civil Certificate of Live evaluation Registrar’s Office Birth (COLB) and other requirements, then, pays prescribed fees at the Municipal Treasurer's Office. 2. Purchase a 2. Receives the PMO-Php 2 Minutes MCRO Personnel Postal Money Order proof/PMO to be 500.00 Municipal Civil or Courier Peso sent to the Registrar’s Office Pack to be sent to concerned LCRO the concerned for processing and LCRO for miscellaneous fees processing and miscellaneous fees. Present the proof of purchase/ OR to person in-charge.

Page 214

3. Wait for at least 3. Post the Notice of None 10 Days MCRO Personnel 10 days for the Posting at the Municipal Civil posting of Bulletin Board for a Registrar’s Office application period of not less than ten (10) days.

4. After the posting 4. Prepares the Mailing 20 Minutes MCRO Personnel period and after the Certificate of Live fee-Php Municipal Civil approval of Birth and its 145.00 Registrar’s Office application, sends attachments and the documents to route for signature the concerned LCRO of the birth place of the client for registration through post office or courier. 4.1 Reviews and None 3 Minute MCRO Personnel signs the Municipal Civil documents. Registrar’s Office 4.2 Office personnel Out of town MCRO Personnel shall contact thru LCRO- Municipal Civil mobile phone or Processing- Registrar’s Office send thru mail to the 3 months concerned registrant (estimated) when the registered document arrives. After, the employee releases the registered document to the customer. TOTAL: PHP Local 1,005.00 Processing - 33 minutes

Out of town LCRO- Processing- 3 months (estimated)

Page 215

6. Registration of Applications for Marriage License and Issuance of Marriage License As requisite for marriage, each of the contracting parties must file separate sworn applications for Marriage License with the proper local civil registrar of the place where either or both of the contracting parties reside. Marriage licenses are valid in any part of the Philippines for a period of 120 days from the date of issue. They are deemed automatically cancelled if the contracting parties have not yet gotten married within this period. Office or Division: Municipal Civil Registrar's Office Classification: Highly Technical Type of transaction: External Who may avail: Parent/s or authorized representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Both or any of the couple must be a Personal Appearance before the Municipal resident of Maramag Civil RegistrarLGUs within Maramag 2. Birth/Baptismal Certificate Personal copy 3. At least two (2) valid ID of Personal copy couple/applicants 4. Parental Advice (for applicants between Parents shall personally appear at the 21 to 25 years old) Municipal Civil Registrar's Office for subscription or at the local civil registrar where the parents reside. 5. Parental Advice (for applicants between Parents shall personally appear at the 21 to 25 years old) Municipal Civil Registrar's Office for subscription or at the local civil registrar where the parents reside. 6. Passport and Certificate of Legal Own Consulate/Embassy Office of foreigner Capacity to Marry (for foreigners) in in the country English Language. 7. Divorce/Court Decree/Certificate of Personal copy or from court. Finality (if divorced/annulled). For foreigners, divorce documents must be translated to English Language if they're non-English. 8. Certificate of No Marriage (for both Philippine Statistics Authority applicants) 9. Pre-Marriage Counseling Population Development Office at MHO- Attendance/Certificate Maramag 10. Tree Planting Certificate Barangay LGU 11. Death Certificate of previous spouse (if Personal copy or transcription/ certified copy widow/widower). from LCRO/ PSA

Page 216

CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESS PERSON BE PAID ING TIME RESPONSIBLE 1. Submit the 1. Receives the None 5 Minutes MCRO Personnel required documents documents for Municipal Civil for evaluation evaluation. Registrar’s Office

2. Obtain and Fill up 2. Gives and guides None 15 Minutes MCRO Personnel Application Form for the couple in filling Municipal Civil Marriage License up the form. Registrar’s Office (Form 90) Prepares needed attachments such as advice or consent. 3. Submit filled out 3. Receives and Application 10 Minutes MCRO Personnel form, sign its sworn assess the Form with Municipal Civil statement and pays and attached Ordinary Registrar’s Office prescribed fees at documents. LCR PMC - Php the Municipal administers oath 770.00 Treasurer's Office and employee in- charge registers the Application Application for with Marriage License Special after, advices the PMC - Php customer to pay 1,920.00 prescribed fees at the MTO With Foreigner partner - Php 3,080.00 4. Get claim/return 4. Issues None 1 Minute MCRO Personnel slip with schedule claim/return clip. Municipal Civil for return. Registrar’s Office

5. Wait for at least 5. Processes the None 10 Days 10 days for the application for posting of posting and post the application said notice at the Bulletin Board for a period of not less than ten (10) days.

Page 217

6. Approach In- MCRO In-charge PHP 3 Minutes MCRO charge for post a note of 602.00 Personnel/MTO evaluation of approval in the Personnel additional Application of Municipal Civil requirements (those Marriage License as Registrar’s Office/ Municipal unsubmitted during basis for the Treasurer’s Office application). After, issuance of obtain Marriage Marriage License by License at the the MTO In-charge. Municipal Advises clients to Treasurer's Office. submit their license Note: Issuance of to their preferred Marriage License solemnizing officer will be upon after its issuance. completion of MTO In-charge requirements such issues Marriage as CENOMAR, Tree License. Planting and Pre- Marriage Couselling Certificates (for those who have yet submitted the said requirements during application). TOTAL: Depends Local on the Processing preference - 34 s of minutes customer/s Posting period - 10 days

Page 218

7. Issuance of Certificate of Marriage/ to be solemnized by the Municipal Mayor. This service caters to preparation and issuance of Certificate of Marriage for Couples whose wedding will be solemnized by the Municipal Mayor.

Office or Division: Municipal Civil Registrar's Office Classification: Simple Type of transaction: External Who may avail: Couple who want to get married within Maramag, Bukidnon CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Marriage License Personal Copy 2. Application for Marriage License Personal Copy 3. List of Sponsors Personal List CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESS PERSON BE PAID ING TIME RESPONSIBLE 1. Arranges 1. Employee in- None 5 Minutes Administrative schedule of wedding charge inputs name Aide IV at the Municipal in the schedule Municipal Mayor’s Mayor's Office, Office- BAO Maramag, Bukidnon 2. Submits the 2. Receives the Ordinary 10 Minutes MCRO Personnel required documents marriage license, Schedule - Municipal Civil for evaluation and application and Php Registrar’s Office pays prescribed other attached 600.00 fees at the documents and Special 15 Minutes MCRO Personnel Municipal reviews documents Schedule - Municipal Civil Treasurer's Office for consistency/ Php Registrar’s Office sufficiency and 1,200.00 advices the Sponsors - 5 Minutes MTO Personnel customer to pay Php Municipal prescribed fees at 100.00 Treasurer’s Office the MTO each 2.1 Prepares Certificate of Marriage.

3. Presents the OR 3. Issues Certificate 1 Minute MCRO Personnel and claims the of Marriage Municipal Civil Certificate of Registrar’s Office Marriage TOTAL: Depends 36 Minutes on the preference s of customer/s

Page 219

Municipal Social Welfare and Development Office External Services

Page 220

1. Assistance for Physical Restoration (Assistive Devices) Assistance for Physical Restoration is given to indigent Persons with Disability to help them purchase assistive devices as a means of support for their walking

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2G – Government to Government transaction: G2C – Government to Client Who may avail: Indigent Persons with Disability (PWD) CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. PWD ID Persons with Disability Affairs Office (PDAO) 2. Medical Certificate (1 copy) Hospital 3. Barangay Certificate (1 copy) Barangay Hall CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to the 1. Give the None 1 Minute Social Welfare MSWDO and sign in logbook to the Assistant/Social to the office logbook client Welfare Aide Municipal Social Welfare & Development Office 2. Submit all the 2. Accept, check None 1 Minute Social Welfare required documents and verify Assistant/Social to the service submitted Welfare Aide provider documents Municipal Social Welfare & Development Office 3. Cooperate with 3. Interview, None 1 Minute Social Welfare the service provider assess and Assistant/Social and provide establish Welfare Aide appropriate and eligibility of Municipal Social relevant information clients Welfare & Development Office 4. Wait while the 4. Prepare case None 25 Minutes Social Welfare financial documents report, voucher Assistant/Social are being prepared and other Welfare Aide supporting Municipal Social documents for Welfare & Development processing and Office approval

Page 221

4.1 Approve the None 3 Minutes Municipal Social Certificate of Welfare and Eligibility and Development recommend Officer financial Municipal Social Welfare & assistance for the Development local chief Office executive’s approval 5. Sign the General 5. Record in the None 1 Minute Social Welfare Intake Sheet, logbook and Assistant/Social Certificate of release voucher Welfare Aide eligibility and and supporting Municipal Social receive the DV/PCV documents Welfare & Development and supporting Office documents 6. Fill up the 6. Collect and file None 2 Minutes Social Welfare feedback form then the feedback Assistant/Social proceed to form Welfare Aide Municipal Budget Municipal Social Office Welfare & Development Office TOTAL: None 34 Minutes

Page 222

2. Certificate of Indigency A Certificate of Indigency is a document that is required by the Philippine government or a private institution as proof of an individual's financial situation. The certificate is often required to avail of government services (i.e. educational scholarships, medical assistance.

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: Indigent families CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Indigency from the Barangay Hall where the client reside Punong Barangay 2. Any Valid ID CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Submit all the 1. Receive, check None 1 Minute Social Welfare requirements to the and verify Assistant/ service provider completeness of Social Welfare documents Aide/Social Welfare submitted Officer I Municipal Social Welfare & Development Office

2. Cooperate with 2. Conduct home None 10 Minutes Social Welfare the service provider visit/collateral for collateral Assistant/ for the scheduling of information information Social Welfare home (Home visit is and 1 day for Aide/Social Welfare visits/collateral mandatory for home visit Officer I Municipal Social information clients needing Welfare & legal services Development from Public Office Attorney’s Office) 3. Provide 3. Interview, None 15 Minutes Social Welfare appropriate and assess client and Assistant/Social relevant information administer GIS Welfare Aide/Social Welfare Officer I Municipal Social Welfare & Development Office

Page 223

3.1 Prepare and None 2 Minutes Social Welfare encode Assistant/ Certificate of Social Welfare indigency Aide/Social Welfare Officer I Municipal Social Welfare & Development Office 3.2 Review and None 1 Minute Municipal Social sign certificate of Welfare & indigency Development Officer Municipal Social Welfare & Development Office 4. Receive the 4. Release None 2 Minutes Social Welfare Certificate of Certificate of Assistant/ indigency and fill up Indigency and file Social Welfare the feedback form the feedback Aide/Social form Welfare Officer I Municipal Social Welfare & Development Office TOTAL: None 31 minutes for collateral information and 1 day for home visit

Page 224

3. Counseling This is conducted to Children-At-Risk, Children-In-Conflict with the Law, Parents or Guardians and any vulnerable person who committed an offense or being offended to let him/her reveal his/her feelings.

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2C – Government to Citizens transaction: Who may avail: - Children at Risk (CAR) - Children in Conflict with the Law (CICL) - Parents or Guardian - Vulnerable Individual CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to 1. Conduct None 5 Minutes Social Welfare Aide service provider and interview and Municipal Social provide information intake information Welfare & regarding his/her given by the Development problem client Office 2. Proceed to 2. Listen/record None 45 Minutes Social Welfare counseling room to and allow clients Officer I disclose his/her to ventilate ill Municipal Social problem feelings Welfare & Development Office 3. Listen and weigh 3. Provide None 15 Minutes Social Welfare out things guidance Officer I Municipal Social Welfare & Development Office 4. Cooperate to the 4. Conclude the None 5 Minutes Social Welfare service provider for session or refer Officer I the disclosure of the the client to Municipal Social session or possible appropriate Welfare & referral to other agency Development Office agency

Page 225

5. Fill up the 5. Collect and file None 2 Minutes Social Welfare feedback form then the feedback Assistant/ submit to the form Social Welfare service provider Aide Municipal Social Welfare & Development Office TOTAL: None 1 hour & 12 minutes

Page 226

4. Emergency Shelter Assistance Emergency Shelter Assistance is given to families/individuals who are victims of natural or man-made calamities for the rehabilitation of their damaged houses.

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: Indigent Individuals/Families CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Certificate that client is a Barangay Hall/MDRRMO/BFP victim of natural/man made calamity or Disaster report from MDRRMO/BFP 2. Picture of the damaged house CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to 1. Give the None 1 Minute MSWDO Personnel MSWDO and sign in logbook to the Municipal Social the office’s log book client Welfare & Development Office 2. Submit all the 2. Check and None 1 Minute Social Welfare required documents verify submitted Assistant/Social (2 copies each) to documents Welfare Aide the service provider Municipal Social Welfare & Development Office 3. Cooperate with 3. Interview, None 1 Minute Social Welfare the service provider assess and Assistant/Social and provide establish Welfare Aide/ appropriate and eligibility of Municipal Social relevant information clients Welfare & Development Office 4. Sign the General 4. Prepare case None 25 Minutes Social Welfare Intake Sheet and report, voucher Assistant/Social Certificate of and other Welfare Aide eligibility supporting Municipal Social documents for Welfare & Development processing and Office approval

Page 227

Page 228

5. Family Case Work A family-entered approach aims to help families resolve their problems and restoring family relationship.

Office or Division: Municipal Social Welfare & Development Office –Bahay Pag-asa Classification: Simple Type of G2C – Government to Client transaction: Who may avail: Families who are in difficult situation CHECKLIST OF REQUIREMENTS WHERE TO SECURE None None CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to Bahay 1. Give the None 1 Minute Social Welfare Aide Pag-asa and sign in logbook to the Bahay Pag- the client’s log book client asa/Municipal Social Welfare & Development Office 2. Cooperate with 2. Interview, None 10 Minutes Social Welfare service provider and Assess and Officer III/ provide appropriate establish rapport Social Welfare and relevant to the client Officer I/ information Social Welfare Aide Bahay Pag- Asa/Municipal Social Welfare & Development Office 3. Disclose the 3. Listen and None 30 Minutes Social Welfare problem and issue record the Officer III/ encountered within disclosure of the Social Welfare the family to the client Officer I/ service provider Social Welfare Aide Bahay Pag- Asa/Municipal Social Welfare & Development Office 4. Cooperate with 4. Address the None 30 Minutes Social Welfare the service provider problem or issue; Officer III/ in planning or create an Social Welfare resolving the intervention plan Officer I problem Bahay Pag- asa/Municipal Social Welfare & Development Office

Page 229

5. Sign the Intake 5. Record and file None 1 Minute Social Welfare Sheet and the documents Officer III/Social Intervention Plan Welfare Officer I Bahay Pag- asa/Municipal Social Welfare & Development Office 6. Cooperate in the 6. Terminate the None 10 Minutes Social Welfare termination of the case Officer III/Social case Welfare Officer I Bahay Pag- asa/Municipal Social Welfare & Development Office 7. Fill up the 7. Collect and file None 2 Minutes Social Welfare feedback form then the feedback Officer III/Social submit to service form Welfare Officer I provider Bahay Pag- asa/Municipal Social Welfare & Development Office TOTAL: None 1 Hour and 24 Minutes

Page 230

6. Issuance of Clearance to minor travelling within the country either alone or traveling with a person other than his/her parents or those exercising parental authority and legal custody of the child The MSWDO will conduct interview and assessment to the minor and his/her companion to ensure that the travel is valid and with authority of his/her parents.

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: - Indigent Individuals/Families - Other person except from his/her parents or those exercising parental authority and legal custody of the child CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. 2 copies of Birth Certificate of the Local Civil Registrar (LCR) or Philippines minor (Original & Photocopy) Statistics Authority (PSA) 2. Barangay Clearance Stating that the Barangay Hall Punong Barangay has Knowledge about the minor’s travel 3. Written parental consent attested by Barangay Hall Punong Barangay 4. ID card of minors (Original & Photocopy) 5. ID card of authorized person to accompany the child CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to the 1. Give the log None 1 Minute Social Welfare Aide office and sign in book to the client Municipal Social the client’s logbook Welfare & Development Office 2. Submit all 2. Accept and None 2 Minutes Social Welfare required documents review the Officer III to service provider documents Municipal Social submitted Welfare & Development Office 3. Cooperate with 3. Interview and None 5 Minutes Social Welfare the service provider assess the client Officer III and provide relevant Municipal Social information needed Welfare & Development Office

Page 231

3.1 Encode and None 30 Minutes Social Welfare sign the Aide/Social clearance Welfare Assistant/Municipa l Social Welfare & Development Officer Municipal Social Welfare & Development Office 4. Receive the 4. Release the None 2 Minutes Social Welfare clearance and fill up clearance to the Officer III the feedback form client and file the Municipal Social feedback form Welfare & Development Office TOTAL: None 41 Minutes

Page 232

7. Social Case Study Reports (SCSR) and Case Summary Report (CSR) except for court related cases Social Case Study Report is required by charitable institutions, government hospitals and non-government organization that provide services to clients and patients.

Office or Division: Municipal Social Welfare & Development Office Classification: Simple Type of G2C – Government to Citizens transaction: Who may avail: - Indigent Individuals/Families - Families whose members have serious/debilitating diseases or disability CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Referrals Slip From Hospital 2. Certificate of Indigency From barangay where the client reside 3. Statement of Account Hospital 4. Medical Abstract Hospital CLIENT STEPS AGENCY FEES TO PROCESSIN PERSON ACTIONS BE PAID G TIME RESPONSIBLE 1. Proceed to 1. Receive, check None 1 Minute Social Welfare MSWDO and submit and verify Assistant/Social all the requirements completeness of Welfare Officer I for the issuance of documents Municipal Social SCSR submitted Welfare & Development Office

2. Provide 2. Interview, None 5 Minutes Social Welfare appropriate and assess client and Assistant/Social relevant information administer GIS Welfare Officer I Municipal Social Welfare & Development Office

3. Provide a sketch 3. Schedule the None 1 Day Social Welfare of the location of conduct of home Assistant/Social your house visit with the Welfare Officer I client (If Municipal Social necessary) Welfare & Development Office

Page 233

4. Wait for the 4. Prepare and None 30 Minutes Social Welfare preparation of encode SCSR Assistant/Social SCSR Welfare Officer I Municipal Social Welfare & Development Office 4.1 Review and None 2 Minutes Municipal Social sign SCSR Welfare & Development Officer Municipal Social Welfare & Development Office 5. Receive the 5. Record in the None 2 Minutes Social Welfare SCSR and sign in logbook and Aide/Social the logbook & fill up release SCSR Welfare the feedback form and file the Assistant/Social feedback form Welfare Officer I Municipal Social Welfare & Development Office TOTAL: None 1 day & 40 Minutes

Page 234

Office of the Municipal Health External Services

Page 235

1. Conduct consultation and treatment of patients Treatment of ailing patients has to have a thorough history taking, requires necessary laboratories and treatment.

Office or Division: Municipal Health Office -OPD Classification: Simple Type of G2C – Government to Client transaction: Who may avail: All Citizens CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Information Tract Record Municipal Health Office 2. Philhealth ID or MDR Philhealth Office 3. Official Receipt Municipal Health Office –Dental Aide Section CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. Instruct Client None 1 Minutes Nursing Aide frontline service to log his/her Administrative Aide personnel and ask information on Midwife for assistance the client logbook MHO and give priority number.

1.1 Encode the None 3 Minutes Nursing Aide data of the Administrative Aide patients. Midwife MHO

2. Proceed to the 2. Get the vital None 5 mins. Nursing vital sign section signs and chief Aide/Nurses/Midwif and present ITR. complaints. e/Midwife Aide MHO

3. Proceed to the 3. Receive the 100.00 15 minutes Doctor/Nurses OPD or Doctors ITR and consult for MHO clinic for patient after consultati consultation thorough history on of taking and nonPHIC physical clients examination and and free encoded to for 4Ps , IClinicsys NHTS, DepEd Personne l < Senior citizen

Page 236

and PWDS

4. Proceed to 4. conduct of the Appropria 18 minutes Med.Tech laboratories to get required te fees MHO the required laboratory collected laboratory examinations by examinations Med.tech and Staff

5. Back to OPD or 5. Provision of None 15 minutes Doctor/Nurses Doctor’s clinic with treatment and MHO laboratories. referral to other hospital if needed

5.1 Prescription of drugs. 6. Proceed to drug 6. Provision of None 2 minute Pharmacy Aide room therapeutic MHO medicine (free for 4Ps, NHTS, DepEd Personnel < Senior citizen and PWDS) and prescription of drugs not available.

6.1 Encode all None 2 minutes Pharmacy Aide datas to I clinicys Nurses Admin Aide MHO TOTAL: PHP 1 Hour 100.00

Page 237

2. Issuance of Medical Certificate MHO attends to medicolegal cases and issues medico-legal cases and issues Medico-legal reports to the chief of police, fiscal or judge

Office or Division: Municipal Health Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: All citizens who are a victim of medico legal issues CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Police requests for the issuance of A PNP officer hands death certificates CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. Encode the None 3 Minutes Nursing Aide frontline service data of the clients Administrative Aide personnel and asks in the Iclinicys Midwife for the MHO assistance/instructio n and hands in the Police Request. 2. Proceed to the 2. Vital signs None 3 Minutes Nursing Aide OPD to check the check Administrative Aide vital signs, (BP, Midwife/Nurses HR,RR, Temp, MHO Height, Weight and etc).

3.Proceed to the 3. Conduct None 25 Minutes Medical MHO history taking, Technologist Physical MHO examination and to proceed to the laboratory department. 3.1 To get the None 5 minutes Medical necessary Technologist laboratories MHO (grams’ staining, urinalysis, CBC.

4.Patients hands in 4. Attach the None 3 Minutes Med.Tech the laboratory result laboratory result MHO

5.Physical 5. The clerk 100.00 5 Minutes MHO/Clerk examination findings encodes the but free Municipal Health are recorded findings in the for Office

Page 238

medico-legal VAWC certificate referral clients to other hospital if needed 6.Medicolegal 6. Medicolegal is None 2 minute MHO Personnel certificate is issued given to client MHO

TOTAL: PHP 48 Minutes 100.00

Page 239

3. Attendance to the Court Calls MHO acts as a medico-legal expert in cases attended as medicolegal cases

Office or Division: Municipal Health Office Classification: Complex Type of G2G – Government to Government transaction: Who may avail: Clients who had undergone medico-legal issues. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Subpoena issued by court A PNP officer hands in the subpoena by the court CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. PNP officer 1.Clerk gets the None 3 Minutes Clerk hands in the data of the client Municipal Health subpoena Office

2. The MHO reviews 2.Waits for the None 3-6 Months MHO Personnel the data filed schedule of court Municipal Health hearing Office

3. MHO attends to 3. Bring the data Magna 3 Hours MHO Personnel the court call as of the client for Carta on Municipal Health requested use in the fees Office interrogation of the cases.

TOTAL: None 3-6 Months, 3 Hours and 3 Minutes

Page 240

4. Issuance of Medical Certificate for OJT, Employment and for camping/game purposes. Conduct of physical examination to clients for purpose of employment, on the job training and for student’s camping and games purposes to assess if the clients is fit to work.

Office or Division: Municipal Health Office Classification: Simple Type of G2C – Government to Citizen transaction: Who may avail: Clients who need the medical certificate as physically/medically fit to work. CHECKLIST OF REQUIREMENTS WHERE TO SECURE CBC, Urinalysis, Chest X-Ray, Hospital or laboratory department that provides Bloodtyping, Sputum examination and the service Drug test CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. The frontline None 3 Minutes Nursing Aide frontline service service personnel Administrative Aide personnel and ask encoded the data Midwife for assistance and to the Electronic Municipal Health priority number Medical Records. Office 2. Proceed to OPD 2. Vital signs None 5 Minutes Nursing for vital signs checked Aide/Nurses/Midwif checking e/Midwife Aide Municipal Health Office

3.Proceed to the 3. History taking, None 15 Minutes MHO Personnel MHO physical Municipal Health examinations are Office done and put in writing/encoded

3.1 Clerk makes None 3 Minutes Clerk the medical Municipal Health certificate and let Office the MHO signs the cert.

Page 241

4. Clients pay the 4. Receive the PHP 3 Minutes Clerk necessary fee with official receipt 100.00 Municipal Health Official receipt and gave the Office certificate to clients

5. Clients received the Medical certificate

TOTAL: PHP 29 Minutes 100.00

Page 242

5. Conduct of Post-Mortem Examination and Issuance of Death Certificate of the Dead Person MHO Acts as the Medico-legal officer of the municipality and as such when a cadaver is seen, the conduct of a postmortem exam will be done.

Office or Division: Municipal Health Office Classification: Complex Type of G2C – Government to Citizen transaction: Who may avail: Clients who need the medical certificate as physically/medically fit to work. CHECKLIST OF REQUIREMENTS WHERE TO SECURE CBC, Urinalysis, Chest X-Ray, Hospital or laboratory department that provides Bloodtyping, Sputum examination and the service Drug test CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. The frontline None 3 Minutes Nursing Aide frontline service service personnel Administrative Aide personnel and ask encoded the data Midwife for assistance and to the Electronic Municipal Health priority number Medical Records. Office 2. Proceed to OPD 2. Vital signs None 5 Minutes Nursing for vital signs checked Aide/Nurses/Midwif checking e/Midwife Aide Municipal Health Office

3.Proceed to the 3. History taking, None 15 Minutes MHO Personnel MHO physical Municipal Health examinations are Office done and put in writing/encoded

3.1 Clerk makes None 3 Minutes Clerk the medical Municipal Health certificate and let Office the MHO signs the cert.

Page 243

4. Clients pay the 4. Receive the PHP 3 Minutes Clerk necessary fee with official receipt 100.00 Municipal Health Official receipt and gave the Office certificate to clients

5. Clients received the Medical certificate

TOTAL: PHP 29 Minutes 100.00

Page 244

6. Issuance of Death Certificate for clients who died at home All home death should be registered Office or Division: Municipal Health Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: All dead persons that died as not a natural death that are seen by the MHO CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certification from the barangays or From the Barangay affidavit form 2 disinterested persons attesting to the death and duly sworn-in From the Lawyer by the lawyer.

2. Death certificate form Local Civil Registrar/Barangay CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to the 1.Encode asks None 5 Minutes Administrative Aide encoder for the for questions Municipal Health verbal autopsy relating to the Office death and encode it to the system 2. Proceed to the 2. MHO after None 2 Minutes Doctor MHO with result thorough Municipal Health generated upon the investigation Office verbal autopsy get/fill in the death certificate and signs it.

3. Proceed to the 3. Local Civil None 8 Minutes Clerk Local Civil Registrar Registrar register Municipal Health the death Office

TOTAL: None 15 Minutes

Page 245

7. Conduct of Prenatal Services Pregnant women are required to have at least 4 prenatal check-ups (1 for the first and second trimester and 2 or more for the third trimester)

Office or Division: Municipal Health Office Classification: Simple Type of G2C – Government to Client transaction: Who may avail: All Pregnant Women CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Prenatal Record Barangay Health Station/Maramag RHU CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Approach the 1. Gets the None 5 Minutes Clerk frontline service a Target Client List Municipal Health personnel and asks Office/RHM’s for assistance instruction. 2. Proceed to 2. Do the vital None 30 Minutes Midwife/Nursing Maramag Birthing signs checking Aide/Doctor/Med.T Home or Barangay the Fetal heart ech Health Station staff beat, fundic Municipal Health for vital signs taking height and Office including the fundic leopold’s height and fetal maneuver after heart beat and do history taking leopold’s maneuver, (G1, LMP, EDC). if warranted

If necessary, None 2 Hours Midwife/Nursing Ultrasound Aide/Doctor/Med.T scanning ech Municipal Health Office 3.Proceed to 3. Do the *Payment 8 Minutes MHO laboratory required Schedule Personnel/Clerk department laboratory tests Municipal Health Office 4.Back to Maramag 4. Examines the *Payment 5 Minutes Midwife/Nursing Birthing Home or laboratory results Schedule Aide/Doctor Barangay Health and provide Municipal Health Station necessary Office vitamin supplementation and possible treatment of illness that might

Page 246

occur along the course of pregnancy and refer to higher centers (hospital for high risks pregnancies with referral form). 5. Received the vitamins or proceed to hospital for further management

TOTAL: None 3 Hours 40 Minutes

Page 247

Local Economic Enterprise Office External Services

Page 248

1. Application and Approval of Transfer of Stall Rights Application and approval of transfer of rights is issued to Maramag Commercial Center stallholders, Vendors and clients. Application and approval of transfer of rights is Multi stage processing.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2G - Government to Client Who may avail: Maramag Commercial Center-Stallholders/Vendors/Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of intent, Clearance for Administrative Assistant I transfer of stall rights and list of Administrative Section documentary requirements. Local Economic Enterprise Office 2. Consent of the LEEO manager LEEO Manager Local Economic Enterprise Office 3. Photocopy of valid ID Prep by Client 4. Photocopy of latest LEEO Administrative Aide IV Certification Billing Section Local Economic Enterprise Office 5. Photocopy of business permit Prep by Client 6. Assessment of bill Administrative Aide IV Billing Section Local Economic Enterprise Office 7. OR of full payment of arrears (if Revenue Collection Clerk applicable) Collection Section Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO PROCESSI PERSON ACTIONS BE PAID NG TIME RESPONSIBLE 1. Proceed to the 1. Interview the None 5 minutes Administrative Supply Officer and nature of Aide IV ask order Slip concerns and Local Economic services need by Enterprise Office the client and refer to the personnel in- charge of the particular operation 2. Request for 2. Initial Consent None 10 minutes LEEO Manager transfer of stall & evaluation of Local Economic rights documents Enterprise Office 3. Present Letter of 3. Actual None 30 minutes Administrative Intent and Personal Registration of Assistant I appearance of Application of Local Economic stallholder transfer through Enterprise Office (transferor) & signing of LEEC record book,

Page 249

applicant submission & (transferee) verification of documentary requirements 4. Request for 4. Issuance of Wet and Dry 30 minutes Clerk II assessment & full receipt reflecting Market: Local Economic payment of arrears full payment of Fruit Stall- Enterprise Office in the billing section arrears & unpaid 30.00 balances Veg. Stall- 30.00 Dried Fish- 30.00 Rice- 60.00 Meat – 30.00 Fish – 30.00 Food Court Stalls- 100.00 Public Movable Stalls-10.00 School Side Stalls-50.00 Dry Goods/Ukay -ukay Ukay-ukay- 100.00 Cell. Assecesorie s-50.00 Perimeter Building 24 sq.m – 5,000.00 36 sq.m – 7,500.00 5. Submission of 5. Takes None 30 minutes Administrative OR of full Payment photocopy of Assistant I of Arrears Official receipt Local Economic signifying full Enterprise Office payment of arrears, attached it to the clients LEEO file and informs the clients on the

Page 250

schedule of the next LEEC Regular Meeting 6. Wait for the 6. Submit and None 7 days LEEO Manager Approval of Present the (paused- Local Economic application Request/Docume clock) Enterprise Office nts to the Local Economic Enterprise Office for approval 7. Returns on the 7. Issuance of None 1 hour Administrative scheduled date of notice of approval Assistant I approval or upon for transfer of Local Economic receipt of Notice of rights within three Enterprise Office LEEC Approval (3) days after the LEEC Regular Meeting and furnish copies of notices to outgoing stallholder and incoming stall occupant 8. Applicant Returns 8. Accepts & files None 30 minutes Administrative to the LEEC Notarized Waiver Assistant I Secretary upon and endorses the Local Economic receipt of notice and client to the Enterprise Office submits of a duly Collection Clerk notarized affidavit of for the payment waiver executed by of occupancy fee and between the & LEEO Stall holder and the certification of applicant transfer of rights 9. Full payment of 9. Accepts full Occupancy 15 minutes Collection Clerk occupancy fee & payment of fees: Local Economic LEEO Certification occupancy fee &  Ukay- Enterprise Office of transfer of rights LEEO ukay & at the Collectors Certification of accessori desk transfer of rights es small stalls: PHP 3, 000  Small: Fish, Meat, Vegetables & dried fish tables: PHP 5,000

Page 251

 Stalls (10 Sqm. & below): PHP 10,000.00  Stalls (10sqm. above) PHP 20, 000  Certificati on of approval of transfer of rights: PHP 150.00

10. Presents Official 10.Issuance of None 30 minutes Administrative Receipts of full certificate of Assistant I payment of approval of Local Economic occupancy fee & transfer of rights Enterprise Office certification fee and hands it to client as proof of completion of transaction 11. Received the 11.Retrieve the None 5 minutes Administrative certificate of feedback form Aide IV occupancy and sign Local Economic the transaction book Enterprise Office and accomplish feedback form TOTAL 7 Days, 4 Hours, 5 Minutes

Page 252

2. Conduct Ante-Post Mortem and Delivery of Carcass Conduct ante-post mortem and delivery of carcass is provided to Maramag Public Wet-Market stallholders and constituents of Maramag.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of G2C - Government to Clients Transaction: Who may avail: Maramag Public Wet-Market Stallholders and Constituent of Maramag CHECKLIST OF REQUIREMENTS WHERE TO SECURE None Meat Inspector Administrative Section Slaughterhouse Enterprise Division Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed 1. Record the None 5 minutes Clerk II Municipal presented animals Local Economic Slaughterhouse. subject for Enterprise Office Bring the animals inspection subject for inspection 2. Submit the proof 2.1. Conduct Ante None 30 minutes Meat Inspector of ownership (for mortem and Local Economic cattle) and Wait for record the weights Enterprise Office the delivery of and other vital carcass to the information seen Public Market on the animals presented.

2.2 Bring the None 10 minutes Butcher animals ready for Local Economic slaughter to the Enterprise Office stunning box

2.3 Then put the None 30 minutes Butcher butchered animals Local Economic into the scalding Enterprise Office bath for dehairing, removal of offals, singeing and weighing

2.4 Conduct None 10 minutes Meat Inspector Post-mortem. Local Economic Enterprise Office

Page 253

Carcasses not good for human consumption must be condemned.

2.5 Loading and None 35 minutes Meat Delivery deliver Carcasses Aide to the Recipient in Local Economic the Public Market Enterprise Office 3. Received the Record the None 10 minutes Meat Delivery carcasses delivered Aide delivered and wait carcasses Local Economic for the assigned Enterprise Office collectors for the issuance of Official Receipts and Fill up the received Forms TOTAL 1 Hour, 25 Minutes

Page 254

3. Issuance of All Kinds of Certifications This certification is issued to Maramag Commercial Center- Stallholders/Vendors/Clients who requested to secure this document.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of G2C - Government to Client Transaction: Who may avail: Maramag Commercial Center-Stallholders/Vendors CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt for payment of Collection Clerk certification Revenue Collection Section Public Market Enterprise Division Local Economic Enterprise Office (DESCRIPTION OF CERTIFICATION: LEEC Secretary/Administrative Assistant Occupancy, Non-delinquency, Local Economic Enterprise Office Installation of Electric Meter; Installation of Water Utilities Meter, Business residency, Termination of Business Establishment, Special Certifications as requested by the LEEO Manager / Client, All other certifications as requested by the client and / or LEEO Manager.) CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Sign in the client 1.1. Interview None 5 Minutes Personnel in- log book and ask the the nature of charge in the Information Desk in- concerns and Information Desk/ charge services need Local Economic by the client Enterprise Office and refer to the personnel in- charge of the particular operation 1.2. Check the None 5 Minutes Clerk I person Local Economic requesting if Enterprise Office there are no delinquents and violations

Page 255

2. Proceed to the 2. Issuance of PHP 5 Minutes LDRRMO III/ Revenue Collection official receipt 120.00 MDRRMO Clerk for the Payment of certification fee 3. Present Official 3. Preparation None 30 Minutes Administrative receipt to LEEC of certification Assistant Secretary and attachment Local Economic of OR for Enterprise Office endorsement to the LEEO Manager 4. Wait for the signing 4. Signing of None 5 Minutes LEEO Manager of LEEO Certification LEEO Local Economic Certification Enterprise Office 5. Presents the 5. Take one (1) None 10 Minutes LEEC Secretary signed Certification to copy of the Local Economic the LEEC Secretary certification for Enterprise Office endorsement to the respective designated billing clerk and hands out a copy to the client which completes the transaction. Request the client to accomplish the Feedback form 6. Receive copy of 6. Retrieve the None 5 Minutes Clerk I signed Certification feedback form Local Economic and accomplish Enterprise Office feedback form TOTAL PHP 1 Hour 5 and 120.00 Minutes

Page 256

4. Issuance of Bills and Notices The issuance of bills and notices are issued to Local Economic Enterprise Office stallholders. Issuance of Bills and Notices is Multi stage processing.

Office or Division: Local Economic Enterprise Office Classification: Highly Technical Type of Transaction: G2C - Government to Clients Who may avail: Local Economic Enterprise Office Stallholders CHECKLIST OF REQUIREMENTS WHERE TO SECURE Liquidation Report Revenue Collection Clerk II Printed Reports from ETRACS Collection and Record Section Local Economic Enterprise Office CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign in the 1. Interview the None 5 minutes Administrative client log book and nature of concerns Aide IV ask the Information and services need Local Economic Desk in-charge by the client and Enterprise Office refer to the personnel in-charge of the particular operation 1.1 Wait on the None None 22 days Administrative delivery schedule (paused-clock) Aide IV for regular monthly Local Economic billing and notices Enterprise Office distribution 2. Proceed to 2. Prepare the None 30 minutes Administrative Billing Section billing notices Aide II reflecting the Local Economic amount Enterprise Office 3. Received the 3.Received the None 5 minutes Collection Clerk Billing notice and amount reflected in Local Economic proceed to bills/notices and Enterprise Office revenue collection request the client to clerk for payment accomplish the Feedback form 4. Receive copy of 4.Retrieve the None 5 minutes Administrative signed Certification feedback form Aide II and accomplish Local Economic feedback form Enterprise Office TOTAL 22 days, 45 minutes

Page 257

5. Issuance of Cash Tickets for Stall Rental, Comfort room Usage and other Fees. The issuance of Cash tickets for stall rental, Comfort room usage and other fees is issued to Local Economic Enterprise Office stallholders/Travellers/By- passer/Clients.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2C - Government to Clients Who may avail: Maramag Commercial Center Stallholders/Travelers/By- passer /Clients CHECKLIST OF WHERE TO SECURE REQUIREMENTS Use of facilities Ticket Checker Revenue Collection Clerk Collection and Record Section Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO BE PROCESSI PERSON ACTIONS PAID NG TIME RESPONSIBLE 1. Proceed to 1. Review the None 2 minutes Ticket Checker Local Economic services Local Economic Enterprise Office needed Enterprise Office (Terminal Ticket Booth/Comfort Room) 1.2. Wait in your own stall (for daily stall rental) 2. Pay 2. Collect the Parking Fees: 3 minutes Administrative corresponding fees and  Motorela/Motor Aide I rental/fees and issue cash cab Local Economic secure cash tickets tickets (passenger): Enterprise Office PHP 5/trip  Private cars and service vehicles: PHP 10(up to 2 hrs)  Passenger Jeepneys: PHP 20 (up to 2 hrs)  Cargo Trucks /Delivery Van: PHP 30(up to 2 hrs)

Page 258

 Passenger Bus: PHP 100 (up to 2 hrs.)  Prime mover: PHP 100 ( up to 2 hrs) Terminal Fees:  Coaster: PHP 20 (Bukidnon, Wao, Cagayan de Oro City)  Medium: PHP 25 (Bukidnon, Wao, Cagayan de Oro City)  Big: PHP 40 (Cagayan de Oro City to Bukidnon, vice versa) :PHP 50 ( Wao and Cotabato, Cagayan de Oro to Davao city, vice versa)  Taxi, PUJ & Van: PHP 15 (inter municipality)  PUJ: PHP 10 (within Maramag)  Multicab : PHP 5 (within Maramag)

Public Toilet Usage:  For urinating: PHP3  For defecating: PHP 5  Tissue Paper: PHP 1.00 / pc Stall Rental Fee:  Dried Fish: PHP 30

Page 259

 Vegetable: PHP 30  Fruits: PHP 30  Sidewalk and Temporary Stalls: PHP 10/day  Sidewalk with tent: PHP 40/day TOTAL 5 Minutes

Page 260

6. Issuance of Cash Tickets/Official Receipts for the Use of Slaughterhouse and Facilities. The issuance of Cash Tickets/Official receipts for the use of Slaughterhouse and facilities is issued to Maramag Commercial Center stallholders, Constituent of Maramag and other neighboring Municipalities/Cities.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2C - Government to Clients Who may avail: Maramag Commercial Center Stallholders, Constituent of Maramag and other neighboring Municipalities/Cities CHECKLIST OF REQUIREMENTS WHERE TO SECURE Daily Slaughtered Animals report Administrative Aide IV Proof of Ownership (1 Copy) Meat Inspector Administrative Section Slaughterhouse Enterprise Division Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO BE PROCESSIN PERSON ACTIONS PAID G TIME RESPONSIBLE 1. Proceed 1. Review the None 5 minutes Clerk II Municipal services needed Local Economic Slaughterhouse and refer to Enterprise Office Office and verbally personnel in- ask the Information charge Desk. 2. Wait for the Review, compute None 10 minutes RCC designated and issue Official Local Economic Collectors for the receipts of the Enterprise Office issuance of Official slaughtered receipts in Public animals for their Market Stall corresponding fees 3. Pay 2. Collect the Stockyard 10 minutes Revenue corresponding fees fees and issue Fee and Collection Clerk and secure Official Official Holding Pen Local Economic Receipts/Cash Receipts/Cash  Cattle: Enterprise Office Tickets Tickets PHP 30/head/d ay  Hog: PHP 20/head/d ay  Sheep/Go at: PHP 10/head/d ay

Page 261

 Poultry: PHP 10/head/d ay Permit to Slaughter & Slaughter Fee  Cattle: PHP 50/head  Hog: PHP 25/head  Goat/She ep: PHP 25/head Ante - Mortem  Cattle: PHP 15/head  Hog: PHP10/he ad  Goat/She ep: PHP 5/head  Poultry: PHP 5/head Post - Mortem  Cattle: PHP 0.50/kilo  Hog: PHP 0.50/kilo  Poultry: PHP 5.00/head Issuance of Ownership/T ransfer for Large Cattle Ownership Total: PHP 232

Page 262

 Ownershi p fee: PHP 150  Form: PHP 5  Education al Support Program Fee: PHP 50  Sanitary Service Fee: PHP 25  Livestock Developm ent Fee : PHP 2 Transfer Total: PHP 237  Form: PHP 10  Education al Support Program Fee: PHP 50  Sanitary Service Fee: PHP 25  Livestock Developm ent Fee: PHP 2

Boarding Fees  Large Animals: PHP 200/extra day

Page 263

 Hog PHP 150/extra day  Goat PHP 100/extra day

Meat Delivery Fees by carcass weight CATTLE  100 kg below PHP 50  101 – 199 kg.: PHP 75  200 above: PHP 100 HOGS  50 kg. below: PHP 25  51 -100 kg.: PHP 50  100-199 kg.: PHP 75  200 kg /Boars & Culled: PHP 100

Butcher’s Fee & Other charges HOGS  Lechon Size: PHP 100  Regular Size: PHP 150

Page 264

 150 – 200 kg.: PHP 200  201 & Above: PHP 300 CATTLE  200 kg.: PHP 200  300 kg.: PHP 300  400 kg.: PHP 400  500 kg.: PHP 500 CLEANING OF HIDES: PHP5 OFFAL CLEANING  Hogs: PHP 15  Cattle : PHP 30 Post Abattoir Inspection Fee DRESSED CHICKEN  1Kg- 200Kg: 0.50/Kg  In excess of 200g: 0.25/Kg PROCESSE D MEAT  1Kg- 200Kg: PHP 0.50/Kg  In excess of 200g: PHP 0.25/Kg FRESH AND FROZEN MEAT

Page 265

 1Kg- 200Kg: PHP 0.50/Kg  In excess of 200g: PHP 0.25/Kg TOTAL 25 Minutes

Page 266

7. Issuance of Lease Contracts The issuance of Lease Contract is issued to Maramag Commercial Center Stallholders.

Office or Division: Local Economic Enterprise Office Classification: Complex Type of Transaction: G2C - Government to Clients Who may avail: Local Economic Enterprise Office Stallholders CHECKLIST OF REQUIREMENTS WHERE TO SECURE Certificate of Occupancy (1 copy) Clerk II Records and Billing Section Local Economic Enterprise Office CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON BE PAID TIME RESPONSIBLE 1. Sign in the 1. Interview the client None 5 minutes Administrative client log book and refer to the Billing Aide IV and ask the Section Local Economic Information Enterprise Office Desk in-charge 2. Proceed to 2. Review the None 30 minutes Clerk II the Billing documents presented Local Economic section and and prepare the Enterprise Office present the Lease of Contract Certificate of Occupancy 3. Hand over 3. Assist clients for None 10 minutes Clerk II the Contract to contract signing with LEEO Manager the Local the Local Economic Local Economic Economic Enterprise Manager Enterprise Office Enterprise Manager 4. Wait for the 4. Submit the contract None 3 days Clerk II notice after the to the Municipal (paused-clock) Local Economic processing of Treasurer and Enterprise Office Lease Contract Municipal Mayor and notify client after the completion of signatories 5. Go to the 5. Release the Lease None 10 Minutes Clerk II billing section of Contract to the Local Economic and get the client after registering Enterprise Office lease of contract it to the record book notarized 6. Bring back 6. Takes one copy of None 5 minutes Clerk II the Lease of Lease Contract and Local Economic Enterprise Office

Page 267

Contract to the affixed received and LEEO Billing in- request the client to charge after accomplish the notary Feedback form 7. Received a 7. Retrieve the None 5 minutes Clerk II copy of Lease feedback form Local Economic Contracts and Enterprise Office accomplish feedback form TOTAL 3 Days, 1 Hour, 5 Minutes

Page 268

8. Issuance of Official Receipts for Stall Rental and Space Rental The issuance of Official Receipts for stall rental and space rental is issued to Maramag Commercial Center Stallholders and clients.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of G2C - Government to Clients Transaction: Who may avail: Maramag Commercial Center Stallholders and Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE Lease of Contract (1 copy) Ticket Checker Certificate of Occupancy (1 copy) Clerk II Records and Billing Section Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO BE PAID PROCES PERSON ACTIONS SING RESPONSIBLE TIME 1. Sign in the 1. Review the None 5 minutes Administrative client log book services needed Aide IV and ask the and refer to the Local Economic Information Desk Billing Section Enterprise Office in-charge 1.1. Wait in your own stalls( for daily stall rental) 2. Pay 2. Collect the Stall Rental Fee: 10 Collection Clerk corresponding daily stall and  Meat and Poultry: minutes Local Economic fees and secure space rental fee PHP 30/day Enterprise Office Official and issue official  Fish and Marine Receipts/Cash receipts Products: PHP Tickets 30/day  PERIMETER STALL: . 36 Sq.m: PHP 7, 500 /month . 24 Sq.m: PHP 5, 000 /month  UKAY-UKAY & CP Accessories . Big Stall: PHP 3,000/month . Small: PHP 1,500/month  Food Court 1&2: PHP 100/day

Page 269

 Rice Stalls: PHP 60/day School Side Stalls: PHP 40/day

DELIVERY FEE:  more than 10 wheeler truck: PHP 200/delivery  ten (10) wheeler truck: PHP 100/ delivery  six (6) wheeler heavy trucks: PHP 50/ delivery four (4) wheelers / others: PHP 20/delivery

SPACE RENTAL:  Carnivals shows, Circuses & the like: PHP 35 per square meters per two-week duration  Ukay-ukay and Dry Goods: PHP 25 per square meters per week duration  Exhibition & Promotions: PHP 20 per square meters on the first day and PHP 10 per square meters on succeeding day TOTAL 15 minutes

Page 270

9. Response Queries and Complaints Relative to Local Economic Enterprise Office Operation Responding queries and complaints from Stallholders of Maramag Commercial Center and constituents of Maramag relative to Local Economic Enterprise Office Operation.

Office or Division: Local Economic Enterprise Office Classification: Complex Type of Transaction: G2C - Government to Clients Who may avail: Local Economic Enterprise Office Stallholders CHECKLIST OF REQUIREMENTS WHERE TO SECURE Certificate of Occupancy (1 copy) Clerk II Records and Billing Section Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO PROCESS PERSON ACTIONS BE PAID ING TIME RESPONSIBLE 1. Proceed to the 1. Interview the None 5 minutes Administrative Aide Information Desk and client and verify IV ask Request Slip or nature of Local Economic website or phone query/complaints Enterprise Office number to where the complaints/queries submitted 2. Submit the 2. Get the details None 5 minutes Administrative Aide Request Slip to the of the IV information Desk and queries/complaints Local Economic wait further and refer it to the Enterprise Office instruction personnel in- charge of the particular operation 3. Proceed to the 3.1. Draft None 30 minutes Market Supervisor II/ personnel in-charge recommendation Administrative and act on to Assistant/ address the Administrative Aide problems IV / Computer Operator/ Revenue Collection Clerk/ Local Economic Enterprise Council Secretary Local Economic Enterprise Office

Page 271

3.2. If the None 7 days Local Economic resolution of filed (Paused- Enterprise Council / or presented clock) LEEO Manager complaints/queries Local Economic is not within the Enterprise office Municipal Mayor capacity of the Municipal Mayor’s personnel in- Office charge, indorse the same to the proper authority 3.3. Notify the None Administrative Client/Respondent Assistant I of the Local Economic query/complaint for Enterprise Office the result and request the client to accomplish the Feedback form 4. Received a copy 4. Retrieve the None 5 minutes Clerk II of Lease Contracts feedback form Local Economic and accomplish Enterprise Office feedback form TOTAL None 7 Days, 45 Minutes

Page 272

Office of the Local Economic Enterprise Internal Services

Page 273

1. Issuance and Control of Maintenance and Office Supplies The maintenance and Office Supplies are issued to Local Economic Enterprise Office CR Collectors, Utility Workers and Office Staff and Personnel.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of G2G - Government to Government Transaction: Who may avail: CR Collectors, Utility Workers and Office Staff and Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Order Slip (1 copy) Clerk II (Supply In-charge) Administrative Section Public Market Enterprise Division Maramag Integrated Land Transport Terminal Enterprise Division Maramag Public Slaughterhouse Enterprise Division Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to the 1. Issue an Order None 5 minutes Clerk II (Supply Supply Officer and slip In-charge) ask order Slip Local Economic Enterprise Office 2. Wait for the 2. Record the None 10 minutes Clerk II (Supply release of the details of the In-charge) supplies and ordered materials Local Economic materials in the Transaction Enterprise Office book for monitoring 3. Received the 3. Retrieve the None 2 minutes Clerk II (Supply supplies and sign transaction book In-charge) the transaction Local Economic book Enterprise Office TOTAL 17 minutes

Page 274

2. Remittances of Daily Collection The Local Economic Enterprise Office daily collections will be remitted by CRs Collectors, Stall Rental Collectors and other operations collectors to the Liquidating Officer.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2G - Government to Government Who may avail: Local Economic Enterprise Office Collectors CHECKLIST OF REQUIREMENTS WHERE TO SECURE Withdrawal Slip (1 Copy) Revenue Collection Clerk II Liquidation Report Revenue Generation Division Report of Collections and Deposits Local Economic Enterprise Office (RCDs) Enhanced Tax Revenue Assessment and Revenue Collection Clerk II Collection System (ETRACS). (Liquidating Officer-Designate) Accounting Clerk II Local Economic Enterprise Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Visit the None None 20 minutes Revenue ETRACS and Collection Clerk encode the II details of daily Administrative collection Aide II (Collector) Ticket Checker Local Economic Enterprise Office 2. Present the 2. Review the None 10 minutes Accounting Clerk Printed details of collection II RCDs/Individual Report for Revenue Daily Collection approval and Collection Clerk Reports for Collect the amount II (Liquidating Liquidation to of collection after Officer In-charge) Liquidating verification. Sign Local Economic Officer the Liquidation Enterprise Office Reports. 3. Proceed to None None 3 minutes Accounting Clerk Municipal II Treasurer Revenue Office/Liquidating Local Economic Officer assigned Enterprise Office in withdrawal of Cash Tickets and or Official receipts TOTAL 33 minutes

Page 275

3. Issuance of Cash Tickets and Official Receipts The Cash Tickets and Official Receipts are issued to Collectors relative to the Local Economic Enterprise Operations

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2G - Government to Government Who may avail: Local Economic Enterprise Office Collectors CHECKLIST OF REQUIREMENTS WHERE TO SECURE Withdrawal Slip (1 copy) Revenue Collection Clerk II (Liquidating Officer) Revenue Generation Division Local Economic Enterprise Office Liquidation Report (1 copy) Revenue Collection Clerk II Municipal Treasurers Office CLIENT STEPS AGENCY FEES TO PROCESSING PERSON ACTIONS BE PAID TIME RESPONSIBLE 1. Proceed to the 1. Accept and None 10 minutes Revenue Liquidating verify the Collection Clerk Officer and liquidation report II (Liquidating Present your and issue Officer) Liquidation withdrawal slip Local Economic Enterprise Office Report and ask Order Slip 2. Proceed to 2. Release the None 10 minutes Revenue Municipal Accountable Forms Collection Clerk Treasurers and Register the II Office and transactions Municipal Withdraw Cash through Record Treasurers Office Tickets/Official Books. Request the receipts for client to accomplish LEEO the Feedback form Operations 3. Received the Retrieve the None 5 minutes Revenue cash tickets and feedback form Collection Clerk official receipts II and sign the Municipal transaction book Treasurers Office and accomplish feedback form TOTAL 25 minutes

Page 276

4. Preparation and Processing of Payrolls Preparation and processing of payrolls includes only on Local Economic Enterprise Council Honorarium, Safety Assistance and Takay payrolls.

Office or Division: Local Economic Enterprise Office Classification: Simple Type of Transaction: G2G - Government to Government Who may avail: Local Economic Enterprise Council, LEEO personnel qualified for safety allowance and LEEO personnel charged as TAKAY. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Attendance Sheet of Local Economic Administrative Assistant I Enterprise Council meeting Administrative Section Local Economic Enterprise Office Daily Time Records/Logbook Computer Operator II (Description of Payrolls: Local Economic Process Server/ Administrative Aide I Enterprise Council Honorarium, Safety Administrative Section Assistance and Takay payrolls) Local Economic Enterprise Office CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 1. Submit the LEEC 1. Accept and None 5 minutes Computer Attendance/Daily verify the details Operator II Time reflected in Local Economic Records/photocopy Attendance sheet Enterprise Office of Logbooks to the and Daily Time Administrative Records/photocopy Section of Logbooks 2. Wait the completion 2.1 Prepare the None 5 minutes Computer of disbursement Payroll for Operator II voucher signature by the Local Economic LEEO Manager Enterprise Office

2.2 Submit and None 1 day Process Server/ process Administrative financial Aide I documents to Local Economic the concerned Enterprise Office

offices for control and approval. Request the client to accomplish the Feedback form

Page 277

3. Accomplish 3. Retrieve the None 2 minutes Administrative feedback form feedback form Aide I Local Economic Enterprise Office TOTAL 1 Day, 12 Minutes

Page 278

5. Preparation and Processing of Financial Documents The documents of Local Economic Enterprise Office shall be prepared and process by the Computer Operator II, Process Server and Administrative Aide II.

Office or Division: Local Economic Enterprise Office Classification: Highly Technical Type of Transaction: G2G - Government to Government Who may avail: Local Economic Enterprise Personnel and Staff, Preparation and Processing of Financial Documents. CHECKLIST OF REQUIREMENTS WHERE TO SECURE Annual Procurement Plan Computer Operator II Approved Annual Operating Budget Process Server/ Administrative Aide I Purchase Request Administrative Section Official Receipts Local Economic Enterprise Office CLIENT STEPS AGENCY FEES PROCESSING PERSON ACTIONS TO BE TIME RESPONSIBLE PAID 2. Proceed to 1. Record the None 5 minutes Computer Administrative request and Operator II / Section and present to the Administrative present the Local Economic Aide I document needed Enterprise Local Economic Enterprise Office for Voucher Manager for consent 3. Wait for the 2. Prepare the None 10 minutes Computer notice on the financial Operator II completion of documents Administrative documents Aide I submitted Local Economic Enterprise Office 4. Wait the 3.1 Prepare the None 5 minutes Computer completion of Payroll for Operator II disbursement signature by Administrative voucher the LEEO Aide I Manager Local Economic Enterprise Office

3.2 Wait for the None 30 days Process Server checks (paused-clock) Local Economic prepared by the Enterprise Office Municipal Treasurer Office

3.3 Notify the None 1 day Process Server recipient and

Page 279

Release the Local Economic check and Enterprise Office request the client to accomplish the Feedback form 4. Receive the 4.1 Retrieve the None 2 minutes Administrative documents and feedback form Aide I checks and Local Economic accomplish Enterprise Office feedback form TOTAL 31 Days, 22 Minutes

Page 280

Office of the Municipal Environment and Natural Resources External Services

Page 281

1. Issuance of Tree Cutting Certification This Certification is issued to Tree Growers/ planters who requested to utilize and or harvest planted trees for personal use or commercial purposes in support to the Cutting Permit application to be filed at the Department of Environment and Natural Resources.

Office or Municipal Environment and Natural Resources Office Division: Classification: Simple Type of G2C-Government to Client Transaction: Who may avail: Tree plantation owners, Tree Growers CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Original Letter request To be prepare by the requesting individual 1. Barangay Certification (where the Secure from the respective barangay trees are located) where the trees requested for cutting are situated 1. Photocopy of Proof of Ownership Photocopying machine station at the (OCT, TCT, Deed of Sale, Municipal Hall Stewardship Contract/ Tenurial Instrument) 2. One piece Documentary stamp tax BIR station at the Municipal Hall CLIENTS AGENCY ACTIONS FEES PROCESSING PERSON STEPS TO TIME RESPONSIBLE PAID 1. Proceed to 1. Receive, evaluate the None 5 minutes Forest Aide/ the Municipal requirements presented Admin. Aide- Environment and check for the Municipal and Natural completeness Environment and Resources Natural Resources Office Office – Forest and Natural Resources Management Division and present the requirements to the frontline service provider 1.1 Conduct on-site None 1 day Forest Aide/ inspection ,Geotagging Admin. Aide- and inventory of trees Municipal Environment and

Page 282

applied for cutting as Natural schedule and agreed Resources Office by the client 1.2 Prepare inspection None 1 hour and 30 Forest Aide/ and inventory report minutes Admin Aide/ for review by the MENRO- MENRO Municipal Environment and Natural Resources Office 1.3 Prepare Cutting None 15 minutes Forest Aide/ Certification for the Admin Aide - signing official Municipal Environment and Natural Resources Office 1.4 Review and sign the None 10 minutes Municipal Mayor/ cutting certification MENRO Designate Municipal Mayor’s Office Municipal Environment and Natural Resources Office 1.5 Retrieve signed None 15 minutes Forest Aide/ Cutting Certification Admin Aide - from the approving Municipal officer Environment and Natural Resources Office 1.6 Present the signed None 2 minutes Forest Aide/ Cutting Certification to Admin Aide - the client and have it Municipal affix the documentary Environment and stamp on appropriate Natural Resources Office portion 1.7 Prepare and issue None 5 minutes Forest Aide/ Order of Payment Admin Aide - Municipal Environment and Natural Resources Office 2. Proceed to Php 15 minutes Revenue the Municipal 120.00 Collection Clerk Treasurer’s Municipal Office for the Treasurer’s payment Office

Page 283

3. Proceed to 3.Affix OR number and None 3 minutes Forest Aide/ MENR Office date of payment to the Admin Aide - and present Certification Municipal the Official Environment and Receipt Natural Resources Office 4. Accomplished 4.Record the Cutting None 5 minutes Forest Aide/ feedback Certification and provides Admin Aide - mechanism feedback mechanism form Municipal form to the client to be filled-up Environment and Natural Resources Office 3. Receive the 5.Issued Cutting None 5 minutes Forest Aide/ Certification Certification and retrieve Admin Aide - and affix the accomplished Municipal signature on feedback mechanism form Environment and the Logbook Natural Resources Office and drop the feedback mechanism form in the designated drop box Total: Php 1 day 2 hours 120.00 50 minutes

Page 284

2. Issuance of Solid Waste Certification This Certification is issued to business operators engage in businesses in his/her compliance to the program implementation on proper solid waste management.

Office or Division: Municipal Environment and Natural Resources Office Classification: Simple Type of G2G- Government to Client Transaction: Who may avail: All business operators

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Solid Waste endorsement from Barangay Solid Waste Management respective Barangay Coordinator of where the client resides 2. Barangay Clearance Barangay 3. Attendance to Solid waste orientation Municipal Environment and Natural seminar Resources Office CLIENTS STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO TIME RESPONSI PAID BLE 1. Proceed to the 1. Receive, evaluate the None 5 minutes Environmental Municipal requirements Mgt. Aide/ Environment and presented and check Admin Aide - Natural for the completeness Municipal Resources Environment Office-Pollution and Natural Control Resources Management Office Division and present the filled up application form for Business License and the requirements to the service provider 1.1 verify records if the None 15 minutes Environmental business operator/s Mgt. Aide/ has violations and /or Admin Aide - issued with citation Municipal tickets Environment and Natural 1.2 If has unsettled Resources citation tickets, Office prepare and issue order of payment for the corresponding penalty and the Page 285

payment for the Solid Waste Certification to the MTO 2. Receive and Php 15 minutes Revenue settle Order of 120.00 Collection Payment to the and Clerk Municipal fines Municipal Treasurer’s Office (if it Treasurer’s Office has) 3. Present the 3. records the payment None 3 minutes Environmental issued Official made by the client Mgt. Aide/ Receipt to the Admin Aide - service provider Municipal for recording Environment and Natural Resources Office 3.1 prepare Solid None 15 minutes Environmental Waste Certification for Mgt. Aide/ the signing official Admin Aide - Municipal Environment and Natural Resources Office 3.2 Review and sign None 10 minutes MENRO the clearance Designate Municipal Environment and Natural Resources Office 4. Accomplished 4. Record the Solid None 3 minutes Environmental feedback Waste Clearance and Mgt. Aide/ mechanism form provides feedback Admin Aide - mechanism form to Municipal the client to be filled- Environment and Natural up Resources Office 5. Receive the 5. Issue the Solid Waste None 3 minutes Environmental Solid Waste Clearance and Mgt. Aide/ Clearance and retrieve the Admin Aide - drop the feedback accomplished Municipal mechanism form feedback mechanism Environment and Natural in the designated form Resources drop box Office Total Php 1 hour 9 120.00 minutes

Page 286

3. Issuance of Environmental Clearance This Clearance is issued to business proponent/ operators engage in businesses or projects that are environmentally critical or has high potential for significant negative environmental impact and to be located in an environmentally critical areas or environmentally-sensitive such that significant environmental impacts are expected

Office or Division: Municipal Environment and Natural Resources Office Classification: Simple Type of G2G- Government to Client Transaction: Who may avail: All person, companies engage in businesses that are covered under the Philippine Environmental Impact Statement System (PEISS) that governs all environmentally critical projects and environmentally critical areas. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Barangay Clearance/ barangay Barangay where the business is Certification located 2. Attendance to Solid waste orientation Municipal Environment and Natural seminar Resources Office 3. Attendance to Solid waste orientation Municipal Environment and Natural seminar Resources Office 4. Photocopy of Environmental Compliance DENR-EMB R10 Certificate (ECC)/ Certificate of Non- coverage (CNC), if applicable 5. Photocopy of Discharge Permit, if DENR-EMB R10 applicable 6. Photocopy Water Right, if applicable NWRB 7. Photocopy Permit to Operate, if applicable DENR-EMB R10 8. Photocopy of Log Supply Contract, if DENR applicable 9. Photocopy Wood Processing Plant Permit, DENR if applicable 10. Photocopy Hazardous Waste Transporter DENR Permit, if applicable CLIENTS STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO TIME RESPONSI PAID BLE 1. Proceed to the 1. Receive, evaluate None 5 minutes Environmental Municipal the requirements Mgt. Aide/ Environment and presented and check Admin Aide Natural for the completeness Municipal Resources Office- Environment Pollution Control and Natural Management Resources Division and Office present the filled up application

Page 287

form for Business License and the requirements to the service provider 1.1. verify records if none 5 minutes Environmental the business Mgt. Aide/ operator/s has Admin Aide violations and /or Municipal issued with Environment citation tickets and Natural Resources Office 1.2. If has unsettled none 5 minutes Environmental citation tickets, Mgt. Aide/ prepare and issue Admin Aide order of payment Municipal for the Environment corresponding and Natural penalty to the Resources MTO Office 2. Receive and settle Varies 15 minutes Revenue Order of Payment accdn Collection to the Municipal g to Clerk Treasurer’s Office fines Municipal Treasurer’s Office 3. Present the issued 3. records the payment None 3 minutes Environmental Official Receipt to made by the client Mgt. Aide/ the service Admin Aide - provider for Municipal recording Environment and Natural Resources Office 3.1 Arrange schedule of None 3 minutes Environmental on- site inspection with Mgt. Aide/ the business owner or Admin Aide - representative Municipal Environment and Natural Resources Office 4. accompany the 4. Conduct actual on-site None 1 day Environmental inspectorate team inspection Mgt. Aide/ in the conduct of Admin Aide - on-site inspection Municipal Environment and Natural

Page 288

Resources Office 4.1 Prepare inspection None 1 hour and 30 Environmental report for review by minutes Mgt. Aide/ the MENRO Admin Aide - Municipal Environment and Natural Resources Office 4.2 Prepare None 15 minutes Environmental Environmental Mgt. Aide/ Clearance for the Admin Aide - signing official Municipal Environment and Natural Resources Office 4.3 Review and sign the None 10 minutes Municipal Environmental Mayor/ Clearance MENRO Designate Municipal Mayor’s Office Municipal Environment and Natural Resources Office 4.4 Retrieve signed None 15 minutes Environmental Environmental Mgt. Aide/ Clearance from the Admin Aide - approving officer Municipal Environment and Natural Resources Office 4.5 Present the signed None 2 minutes Environmental Environmental Mgt. Aide/ Clearance to the Admin Aide - client and have it affix Municipal the documentary Environment and Natural stamp on appropriate Resources portion Office 4.6 Prepare and issue None 5 minutes Environmental Order of Payment Mgt. Aide/ Admin Aide - Municipal Environment and Natural

Page 289

Resources Office 5. Proceed to the Php 15 minutes Revenue Municipal 120.00 Collection Treasurer’s Office Clerk for the payment Municipal Treasurer’s Office 6. Proceed to MENR 3.Affix OR number and None 3 minutes Environmental Office and present date of payment to the Mgt. Aide/ the Official Receipt Clearance Admin Aide - Municipal Environment and Natural Resources Office 7. Accomplished 4.Record the None 5 minutes Environmental feedback Environmental Clearance Mgt. Aide/ mechanism form and provides feedback Admin Aide - mechanism form to the Municipal client to be filled-up Environment and Natural Resources Office 4. Receive the 5.Issued Environmental None 5 minutes Environmental Certification and Clearance and retrieve Mgt. Aide/ affix signature on the accomplished Admin Aide - the Logbook and feedback mechanism Municipal drop the feedback form Environment and Natural mechanism form in Resources the designated Office drop box Total : PHP 1 day 3 hours 120.00 35 minutes

Page 290

4. Withdrawal/Release Form for Planting Materials/ Seedlings This withdrawal/ release form is issued to the individual farmers requesting for a planting materials.

Office or Division: Municipal Environment and Natural Resources Office Classification: Simple (Non-Business) Type of G2G- Government to Client Transaction: Who may avail: Farmers with available land area for to be planted with forest, fruit-bearing and ornamental trees. CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of intent/ request Requesting individuals 2. Photocopy of Land proof of ownership Requesting individuals CLIENTS STEPS AGENCY ACTIONS FEES PROCESSING PERSON TO PAID TIME RESPONSI BLE 1. Proceed to the 1. Interview, assist None 5 minutes Environment Municipal and provide vital al Mgt. Aide/ Environment and information about Forest Aide Natural the project and the Municipal Resources Office- availability of Environme Forest and planting materials/ nt and Natural seedlings Natural Resources Resources Management Office Division and inquire how to avail Reforestation/ agro-forestation project, planting materials/ seedlings and other related services. 2. If inputs and 2. Receive, review None 10 minutes Environment services submitted al Mgt. Aide/ requested is documents and Forest Aide available, prepare forward letter Municipal and submit letter request to the Environme of intent/ request Office of the Mayor nt and address to the for approval Natural Municipal Mayor Resources thru the MENRO Office

Page 291

2.1 Retrieve, None 10 minutes Environment records approved al Mgt. Aide/ requests Forest Aide Municipal Environme nt and Natural Resources Office 2.2 Arrange None 5 minutes Environment schedule for on- al Mgt. Aide/ site inspection with Forest Aide the requesting Municipal individual Environme nt and Natural Resources Office 3. Accompany, 3. Conduct On-site None 1 day Environment assist the inspection of the al Mgt. Aide/ inspectorate team area for proper Forest Aide in the validation geo-tagging and Municipal of the area for validation of the Environme planting. requested number nt and of planting Natural materials and Resources documentation Office 3.1 Prepare None 2 hours Environment inspection report al Mgt. Aide/ with possible Forest Aide recommendations Municipal Environme nt and Natural Resources Office 3.2 Prepare None 15 minutes Admin. Aide seedlings Municipal Withdrawal and Environme Release Form to nt and be signed by the Natural requesting person Resources and provides Office feedback mechanism form to the client to be filled-up

Page 292

4. Receive and sign 4. Retrieve the None 15 minutes Admin. Aide the withdrawal signed Form for Municipal form approval by the Environme MENRO Designate nt and Natural Resources Office 4.1 Present the None 5 minutes Admin. Aide approved Municipal withdrawal and Environme release form to the nt and requesting person Natural Resources Office

5. Receive the 5 Issue the approved None 15 minutes Environment approved withdrawal form and al Mgt. Aide/ Withdrawal retrieve the UW Form and drop accomplished Municipal the feedback feedback mechanism Environme mechanism form nt and form in the Natural designated drop Resources box Office

6. Proceed to the 6. Records and release None 15 minutes Environment Plant Nursery the requested planting al Mgt. Aide/ and present to materials UW the Nursery In- Municipal charge the Environme approved nt and withdrawal/ Natural released form. Resources Office Total: None 1 day 3 hours 37 minutes

Page 293

FEEDBACK AND COMPLAINTS MECHANISM How to send a feedback? Answer the client feedback form and drop it at the designated Public Assistance and Complaints Desk

Contact info: (088) 828-5074 or [email protected] How feedback is processed? Every day, the Human Resource Management Office (HRMO) opens the drop box and compiles and records all feedback submitted.

Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days of the receipt of the feedback.

The answer of the office is then relayed to the citizen.

For inquiries and follow-ups, clients may contact the following telephone number: Mobile #: 0935-198-5003 Landline #: (088) 828- 5074 Email add: [email protected] How to file complaints? Answer the client Complaint Form and drop it at the designated drop box in front of the Public Assistance Complaints Desk. Complaints can also be filed via telephone. Make sure to provide the following information: - Name of person being complained - Incident - Evidence

For inquiries and follow-ups, clients may contact the following mobile number: 0935-198-5003 How complaints are processed? For Option 1: Thru E-Mail -Type Feedback Message - Send to any of this email address: [email protected] [email protected] For Option 2: Thru Text Message/SMS

Page 294

- Type Feedback Message - Send to MMO: +63.917.321.6845 HRMO: +63.935.198.5003 For Option 3: Use of Feedback Form - Proceed to the Public Assistance and Complaints Desk - Secure Feedback Form - Accomplish/ Fill out Feedback Form For Option 4: Thru the Officer of the Day - Proceed to the Public Assistance and Complaints Desk - Approach the Officer of the Day - Talk to the Officer of the day regarding your feedback For Option 5: Thru Written Feedback/ Complaint - State Feedback/ Complaint in a Letter - Submit letter to the office of the Municipal Mayor and/or Human Resource Management Office - Wait for response/ action within 3 days of submission Contact Information of LGU Maramag LGU Maramag: MMO, HRMO MMO: +63.917.321.6845 Hotline #: (088) 828-1870 [email protected] HRMO: +63.935.198.5003 Hotline #: (088) 828-1870 [email protected]

Page 295

Office Address Contact Information Office of the Municipal Mayor 2nd Floor Municipal Hall +63 917-321-6845 Office of the Municipal Mayor- Municipal Health Center and +63 917-838-8324 Tourism Office Lying -in Clinic, In front of People’s Park Office of the Municipal Mayor – 5A North, Maramag, Bukidnon +63 917-301-7700 Local Disaster Risk Reduction Management Office (LDRRMO) Office of the Municipal Mayor – Ground Floor Municipal Hall +63 906 380 0447 Public Employment Services Office (PESO) & Tech4Ed Office of the Municipal Mayor – Purok 2, North +63 65-527-6614 Maramag Polytechnic College Maramag,Bukidon Office of the Municipal Vice 2nd Floor Municipal Hall +63 908-861-6961 Mayor Office of the Secretary to the 2nd Floor Municipal Hall +63 995-532-8429 Sangguniang Bayan Office of the Sangguniang 2nd Floor Municipal Hall +63 995-532-8429 Bayan Office of the Municipal 2nd Floor Municipal Hall +63 977-801-9344 Administrator Office of the Municipal Planning Ground Floor Municipal Hall +63 933-861-6570 and Development Office of the Human Resource 2nd Floor Municipal Hall +63935-198-5003 Management Office of the Municipal Ground Floor Municipal Hall +63 917-105-8615 Accountant Office of the MunicipalTreasurer Ground Floor Municipal Hall +63 920-959-8769 Office of the Municipal Budget Ground Floor Municipal Hall +63 917-878-4715 Office of the Municipal Engineer 2nd Floor Municipal Hall +63 908-625-1665 Office of the Building Official 2nd Floor Municipal Hall +63 908-625-1665 Office of the Municipal Assessor 2nd Floor Municipal Hall +63 977-814-2638 Office of the Municipal Ground Floor Municipal Hall +63 905-722-8874 Agriculture Office of the General Services Ground Floor Municipal Hall +63 917-318-4914 Office of the Municipal Civil Ground Floor Municipal Hall +63 977-883-3335 Registrar Office of the Municipal Social Municipal Social Welfare +63 917-327-6528 and Development Building, Back of Municipal Hall Office of the Municipal Health Municipal Health Center and +63 917-310-2951 Lying -in Clinic, In front of People’s Park Office of the Local Economic Integrated Transport Terminal Enterprise Building, Public Market Site +63 977-833-3112

Page 296

Office of the Municipal Municipal Social Welfare +63 917-719-2048 Environment and Natural Building, Back of Municipal Hall Resources

Page 297