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Future of Remote Work INCREASING ORGANIZATIONAL RESILIENCE IN THE FACE OF COVID-19 FUTURE OF WORK Ways of working to sustain and thrive in uncertain times MARCH 2020 Navigating uncertain times ASSESSING THE IMPACT OF COVID-19 The rise of the recent coronavirus identified the need that enterprises must increase corporate resilience and help ensure community well-being by embracing virtual collaboration tools and practices. Recently your company may have decided – or will soon decide -- to perform all work virtually in response to the spread of the virus. What does this mean for your business? Is this a short-term anomaly or a long-term trend? How does your organization continue to work and create value in this new environment? USING THE FUTURE OF WORK TO GAIN RESILIENCE Companies that have previously embraced future of work practices are likely well positioned to sustain their operations and respond quickly to the demands of navigating COVID-19. In these companies, work, workforce, and workplace experiences are supported by an ecosystem of virtual resources, technology and behavioral norms that define work as a thing we do, not a place we go. As a result, these organizations can mount a holistic response under tight timelines as dictated by this unfolding epidemic. DELOITTE’S EXPERIENCE We are on the front lines adapting to this new environment just like our clients. We are rethinking where and how organizations respond to the epidemic. We feel it deeply and have visibility on what is happening in companies across most sectors and geographies. With this perspective, we wanted to share some practical ideas on what you as an organization, as a team, and as an individual can do in the short and long-term to adapt and progress in this dynamic environment. Creating a response to the virus Actions in these areas can assist in enabling organizational resilience and maintaining business operations virtually Engage with Promote Virtual Own the Increase Support Drive Customer Stakeholders Work Narrative for Help Desks Communications Understand the effect of Expand virtual work Develop strong and Understand that the Structure macro and micro COVID-19 on employees capabilities using available consistent communication workforce spans five customer messaging on and partners of the tools and best practices channels to employees generations and includes business response and supporting organization. that support collaboration, and partners. Keep all varying levels of impacts to them and train Provide direct support to productivity and culture stakeholders abreast technology fluency. employees on delivery and groups that are most continuity. Consider of relevant health Enhance virtual work channels. Create or impacted. Create tailored responsibilities of updates, local impacts, support to enable new enhance customer solutions to help resolve individuals, teams, and training, and desired ways of working and support channels to the specific needs of each leadership to help ensure cultural behaviors. support a comprehensive manage and overcome impacted group. success. Consider Confirm messaging employee and partner temporary disruptions. expanding technologies incorporates awareness of experience. Create and Centered Response Centered - that underpin virtual the impact on people as communicate a support collaboration. Use data to much as impact on channel to flag and measure the success of business. address compliance Human your efforts and expand matters. practices that increase performance. See slides 7-10 for relevant guides. Institute a Central Monitor Regulatory & Assess Market and Build a Transformation Response Team Health Updates Financial Impacts & Risk Roadmap Coordinate efforts across Monitor relevant health/travel Access ramifications of changes Organize a set of now, the organization. advisories by geography. on profitability and investment, near-term, and long-term Preparedness and develop contingency plans investments and changes. Organizational Organizational 3 | Copyright © 2020 Deloitte Development LLC. All rights reserved. to mitigate them. Continue to build Future of Work capabilities In maximizing their response to the virus, companies can create resilience to future threats by applying future of work concepts and practices that are already under exploration Measure your success with data to help ensure continuous Apply what you've improvement learned in practices, Measure value of the Understand the Explore your changes you make and Start from where places, and technology share value stories with capabilities you people stakeholders. Continuously Use your learnings to drive you are to expand improve and fine-tune need to scale your experience powerful new investments in virtual and remote digital capabilities. digital work Kick off a people technology, practices, people, working experience study to and places. Help reduce your Launch an organizational understand what it takes risk of future threats and Use the tools and practices digital assessment* to to develop an amazing compete against the companies that are already in place to develop a long-term digital workplace for people and of the future. pivot to perform work vision for the partners, no matter where virtually. Use our guides to company. Learn which tools, they are located. develop healthy and effective systems and practices are team norms. necessary to perform more See slides 7-10 for relevant work virtually, better. slides. + * Learn more about Digital DNA here 4 | Copyright © 2020 Deloitte Development LLC. All rights reserved. The destination: a transformation of your work, workforce and workplace Each organization will likely need to pull three levers differently depending on their business in order to create the recipe for future resilience WORK WORKFORCE WORKPLACE In a digital world, machines and Future organizations will identify, The future workplace will blend humans will be enabled to do attract and engage people with the the physical and virtual what they do best independently right skills and experience to achieve environments and will deliver a and in concert with each other. its mission and purpose. consistent employer identity to all types of employees, contractors and Companies will challenge the idea An organization will be made up of other stakeholders. that work should be performed in a many types of workers and will specific physical location by engage partners and other key Personalized experiences will exploring ways to digitize some or stakeholders anywhere in the world. empower people to be their best, all work through advances in balanced selves. robotics, iOT, cloud and other Continuous learning will support technologies. the upskilling needed across the Collaboration tools and platforms workforce to address looming talent will support dynamic work As this automation drives efficiency, shortages. locations and asynchronous humans will focus on innovation, collaboration. An agile mindset will creativity and problem solving. be the norm, and organizations will 5 | Copyright © 2020 Deloitte Development LLC. All rights reserved. value adaptability over procedure. HOW WE WORK HOW WE WORK ON-PREMISE ANYWHERE TOGETHER TOGETHER Work requires people to come together Digital applications and hardware allow to collaborate at the same location at people to collaborate from anywhere Making work the same time to be productive and Work space is optimized for audio, video, valuable real-time collaboration and reliable portable Work is not fully digitized connectivity Collaborative Groups Collaborative Intentional time set to collaborate across time and space HOW WE WORK HOW WE WORK ON-PREMISE ANYWHERE INDEPENDENTLY INDEPENDENTLY Digitize work to create dynamic, Work dependent on machines, assets, Productivity applications and robust end and/or technology in a specific location user hardware work-from-anywhere Interdependence of Level experiences Work is not fully digitized Work anywhere with limited or intermittent connectivity Individual Actors Individual Embrace asynchronous participation Fixed Work Location Dynamic Work Location 6 | Copyright © 2020 Deloitte Development LLC. All rights reserved. Degree of Mobility Remote and virtual work for individuals The behaviors of an individual are vital to tightening communication and effectively collaborating virtually COMMUNICATE OFTEN WORK EFFECTIVELY EMBRACE TECHNOLOGY Establish open lines of conversation, Designate a workspace for focus in Utilize technology tools for collaboration: including frequent communication with your home. • Virtual meetings and video your team and open communication with conferencing your client(s). Establish a routine that works best with • SMS and messaging applications your schedule. • Virtual workspaces Dedicate time in your day for informal social interactions. Block “working time” in your calendar Communicate over the phone, especially as needed. when email and IM are not sufficient. BE ACCESSIBLE MANAGE EXPECTATIONS GENERAL TIPS Remain contactable via phone and Regularly review your performance with Be ready to offer support to employees through other technologies. team leader. with varying degrees of technical knowledge to optimize and set up their Be "visible"; proactively check in with your Seek logistical feedback; double down on environment for success. team and let them know you're available. practices that work for your team. Don't be afraid to “power down” at the end of the day. 7 | Copyright © 2020 Deloitte Development LLC. All rights reserved. Tips: Setting up remote work for teams
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