This Is Your Future

This is your Future

1 Copyright © 2016 Deloitte Development LLC. All rights reserved. A stepping stone in the evolution of the world enabled by the exponential use of technology DIGITAL LEADERSHIP Is not just a business strategy, but a survival imperative.

NOT JUST FOR YOUR BUSINESS BUT FOR CLIENTS TOO.

Mobile Artificial Intelligence Genomics

Analytics Connected Home Internet of Things

Cloud 3D Printing Robotics

Social Crypto-Currencies Drones

Web Mobile Payments Electric and Connected Cars

Content Wearables Oculus Rift Industries most likely to be disrupted over 5 years, 2016

SHORT FUSE, BIG BANG 50 LONG FUSE, BIG BANG

ICT and media 40 Retail trade Finance Education “The danger is not that 35 Transport and post non-Telecoms companies Professional services Health replicate the model, but 30 Impact (% change in business) in (% change Impact Recruitment and Agriculture that by innovating around it Arts and recreation cleaning 25 they fundamentally Government services Real estate undermine (it)” 20 Utilities

Timing (years) Construction 15

0 1 2 3 4 5 Wholesale trade 10 Accommodation and Mining food services Manufacturing 5

SHORT FUSE, SMALL BANG LONG FUSE, SMALL BANG 0

Source – Deloitte Digital Disruption Map 2005

2010 2001

2000 1999

1999 1995 1982

1926 1963 1877 1900

1800

Knee of Curve

10 Years 8

5 5 4

2 2 1 1 0

Typical Fortune 500

Research Libraries Classifieds Hotel Chains

Thermostat? Telephone? Home Manufacturing? ©2016 Deloitte Touche Tohmatsu Limited Source: Singularity University ©2016 Deloitte Touche Tohmatsu Limited ©2016 Deloitte Touche Tohmatsu Limited ©2016 Deloitte Touche Tohmatsu Limited ©2016 Deloitte Touche Tohmatsu Limited “It is not the strongest of the species that survives,, nor the most intelligent,, but the one most responsive to change.””

Disruptive Advantage Starts Here

Ignite Innovation Dynamic Orchestrate Data Deliver Change Intelligence Platforms

Customer at the Center Define Derive Create Optimize Strategy Insights Experiences Impact Remain relevant & competitive Product of ONE

21 | CopyrightCopyright © 2015 Deloitte© 2016 DeloitteDevelopment Digital LLC. LLC. All All rights rights reserved. reserved. Through customer & digital advisory. Through technology. Through humanisation.

26 Copyright © 2014 Deloitte Development LLC. All rights reserved. Gartner Magic Quadrant for Kennedy Consulting: Customer Forrester Wave: Business CRM and Customer Strategy & Experience Consulting Transformation Consultancies Experience Implementation Services 2015 Q3 2015 Services, Worldwide 2015

Advancing Service Diminishing Service Neutral Strong Breadth or Depth Breadth or Depth Challengers Contenders Performers Leaders Challengers Leaders Strong McKinsey & High McorpCX Capgemini Company Accenture Consulting IBM PwC The Boston Capgemini Tata Consultancy Accenture Consulting Group Services Cognizant KPMG Cognizant PwC IBM Global Infosys Business Services EY NTT Data Capgemini Sapient TCS IBM Wipro Infosys BearingPoint Accenture HCL Technologies PwC HP Enterprise Services Cognizant Reply BearingPoint KPMG Current Offering Bain & EY Tech Company Mahindra Salesforce Services

Atos Capabilities Consulting ofDepth PA Consulting North A.T. Kearney Market Business & Decision Highland presence

Niche Players Visionaries Low Ability to Execute Abilityto Weak Completeness of Vision As of December 2015 Low Breadth of Consulting Capabilities High Weak Strategy Strong #1

Business Intelligence & Analytics CRM Magic Quadrant (Gartner) 2012 - 2015 Customer Transformation – Sales, (Kennedy & Gartner) Channels, Marketing & Service (Kennedy & Global Management consultancy by revenue Gartner) Business Technology and strength of capability (Kennedy) Enterprise Mobility Service Leader Transformation (Forrester) (Forrester) 27 © 2016 Deloitte Consulting (Pty) Ltd 28 | Copyright © 20162015 Deloitte Development LLC. All rights reserved. Deloitte Digital is creating a new model for a new age—we’re are at intersect of Strategic and Innovation thinking, Emerging and Exponential Technologies and Creative Design