Smart-X Controlup Technical Reference and User Guide
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Smart-X ControlUp Technical Reference and User Guide Version 1.1.3.x, September 2011 Table of Contents Introducing ControlUp ..................................................................................................................... 4 Who is ControlUp built for? ........................................................................................................ 4 Typical ControlUp Usage Scenarios ............................................................................................. 5 Terminal Server / Citrix Farm Management ............................................................................ 5 VDI Environment Management ............................................................................................... 5 Physical Servers and Desktops Management .......................................................................... 5 System Requirements...................................................................................................................... 6 Console System Requirements .................................................................................................... 6 Managed Computer System Requirements ................................................................................ 6 Active Directory and Security Permissions .................................................................................. 6 Getting Started ................................................................................................................................ 7 User Account Creation and Activation ........................................................................................ 7 Working in Offline Environments ............................................................................................ 8 ControlUp Organization ............................................................................................................... 9 Creating an Organization ......................................................................................................... 9 Joining an Existing Organization .............................................................................................. 9 Adding Managed Computers ..................................................................................................... 10 Troubleshooting Connections to Managed Computers ........................................................ 13 Sending Reports ........................................................................................................................ 14 Bug Report ............................................................................................................................. 14 Feature Request .................................................................................................................... 14 ControlUp Console Reference ....................................................................................................... 15 Console UI Overview ............................................................................................................. 15 Configuring the Information Grid Display ............................................................................. 15 Views Hierarchy ..................................................................................................................... 18 Focusing ................................................................................................................................. 19 Machines View ...................................................................................................................... 20 Machines View Column Reference ........................................................................................ 28 Sessions View ........................................................................................................................ 29 Sessions Actions .................................................................................................................... 29 Sessions View Column Reference .......................................................................................... 34 Processes View ...................................................................................................................... 35 Processes View Column Reference ....................................................................................... 36 Accounts View ....................................................................................................................... 37 Accounts View Column Reference ........................................................................................ 38 Executables View ................................................................................................................... 39 Executables View Column Reference .................................................................................... 39 Remote Desktop Pane ............................................................................................................... 41 Configuring Remote Desktop Connections ........................................................................... 41 Actions Pane .............................................................................................................................. 42 Events Pane ............................................................................................................................... 43 Settings Pane (advanced) .......................................................................................................... 44 Performance Activity and Statistics ....................................................................................... 44 Counters ................................................................................................................................ 44 Activity Queue ....................................................................................................................... 44 Machines ............................................................................................................................... 45 Agent Settings........................................................................................................................ 45 Configuring Remote Control Settings .................................................................................... 45 Configuring Custom Instructions ........................................................................................... 45 Customizing column display settings in the Information Grid ...................................................... 46 Troubleshooting ............................................................................................................................ 49 Troubleshooting Connections to Managed Computers ............................................................ 49 Session shadowing cannot be established ................................................................................ 49 CPU and Memory usage display zero values ............................................................................. 50 Remote Assistance sessions cannot be established .................................................................. 50 The Initial Program column is empty in a Citrix XenApp 6.0 Environment ............................... 50 Managed computers disconnect from the console after a network failure ............................. 50 Contact Us ..................................................................................................................................... 51 Introducing ControlUp ControlUp is an advanced computer management and monitoring platform for simultaneously managing a large amount of Windows servers, workstations and user sessions. The platform consists of a console executable which aggregates performance data gathered from the managed computers in the enterprise. Who is ControlUp built for? ControlUp is tailor-made for systems administrators and helpdesk personnel that overlook multi-user environments and are required to prevent and troubleshoot performance issues, application failures and operating system errors. Typically, these tasks require repetitive and time-consuming execution of existing consoles, scripts and various management tools, none of which is capable in itself of achieving the systems administrator’s two primary goals: - Quickly identify issues in a complex multi-user environment - Resolve these issues in a simple and efficient manner Typical ControlUp Usage Scenarios Terminal Server / Citrix Farm Management In a terminal server environment, the user sessions are distributed across multiple servers. ControlUp allows the farm administrator to gain a complete performance overview of the servers, identify bottlenecks, locate user sessions and pinpoint the issue to the level of an individual Windows process. ControlUp’s grid view allows for viewing the terminal server farm as it is designed to be – a continuous fabric of resources available to multiple users. If a system task or a setting change is required, ControlUp can perform the change simultaneously on multiple servers or user sessions, keeping the server farm configuration uniform and stable. VDI Environment Management Virtual desktops environment need to provide a stable and robust user experience with great mobility and flexibility which presents some unique challenges to the systems administrator. ControlUp’s aggregated grid view and simultaneous management task execution capabilities