July 2019 Volume V Issue I Pages 32

MAURITIUS The Tropical Sanctuary of Blue and Beyond

Trade

Dear readers, PUBLISHER & CEO For our July issue, we enter into a blissed-out state gazing Varun Malhotra [email protected] at wellness segment of the Middle East and how it has been impacting their tourism industry. The discerning travellers are DIRECTOR seeking new and distinct wellness experiences and keeping this Pranav Khullar [email protected] in consideration various tour and travel companies are alluring ASSOCIATE EDITOR them with tailor-made packages offering authentic treatments, Gagneet Kaur cutting-edge technology, world-class spas, wide-ranging wellness centres and a personalised itinerary. Majority of GCC countries ASST. EDITOR are upping their ante with a wide range of wellness offerings and Sayanti Halder thereby, endorsing this segment in a big way and we chart their robust growth to find out how it is changing the face of wellness. REPORTER Kritika Dua Moving ahead, Mauritius is often hailed as an island nation, in the lap of the Indian Ocean, where the sun shines all year round. It REPORTER & MARKETING ANALYST will leave you stunned by the sheer abundance of experiences that Lokesh Tuli can be had on and off this idyllic island. With options like scaling AGM SALES & MARKETING (MUMBAI) up the mountains, flying out of planes, jumping into waterfalls, Aarti Rajkhewa diving into the Indian Ocean, soaking in the lush scenery on horseback or simply savouring the gentle breeze swaying your hammock from side to side. Also, we get in touch with Mauritius Tourism Promotion BUSINESS RELATIONSHIP MANAGER Authority (MTPA)’s Director Arvind Bundhun to understand how the tourism authority is planning to Nitika Bisht profit from the new forms of diversified tourism offerings meanwhile turning 'adventure' into their biggest attraction for the Middle Eastern travellers. For a relaxing vacation away from the hustle and bustle of the CONSULTANT daily grind, the emirate of Fujairah is an ideal choice and certainly worth a visit. Travellers can bask in the Anindya Malhotra, Jitin Mann glory of its mosques and museums, watch in awe the bull face-off or simply cruise around. We describe DESIGNER futher an array of uber-luxury hotels that can be kept in mind for an ideal wellness getaway in the coming Shivnath months. This issue brings news and reports about trade, special insights on hospitality, regional as well as aviation, ACCOUNTS outbound market and technology and the latest in tourism in the Middle East. Saroj Thakur We value your feedback and suggestions, so please do write to us on [email protected] ADMIN HEAD Happy Reading! R Prem Lata EXECUTIVE-CIRCULATION Hari Puri, Raja Rari

Head Office: TravelScapes Middle East F.Z.E.,SM-Office- A1-303F Contents Versatile Media- 207, Satya Mansion, ACTIVITIES AWAIT Commercial Complex, Ranjeet Nagar, New COVER STORY...... 6 In conversation with Arvind Bundhun, Director, Delhi-110008 Mauritius Tourism Promotion Authority (MTPA), Contact: 011-45530380/83 IN PURSUIT OF BALANCE [email protected], TSME comprehends that this island nation has ME augments its wellness potential web: www.travelscapesonline.com Wellness tourism has progressed by leaps so much to offer beyond just the hues of blues and bounds to become the Middle Eastern’s All information in TravelScapes is derived tourism industry’s fastest growing sector owing SECIAL FOCUS WELLNESS...... 24 from sources we consider reliable. It is passed to its wide range of top-notch spas, wellness THE REGAL REPOSE on to our readers without any responsibility centres and fitness facilities. In tandem with UAE becoming the ideal destination for on our part. Opinions/views expressed by that, different brands are contending to capture luxurious wellness third parties in abstract or interviews are not the attention and cater to the demands of their necessarily shared by us. Material appearing FOOTPRINTING MIDDLE EAST...26 in the magazine cannot be reproduced in discerning patrons by developing innovative yet whole or in part(s)without prior permis- personalised wellness services and packages. FUJAIRAH Relax. Rejuvenate. Repeat sion. The publisher reserves the right to We converse with the prominent players of this refuse, withdraw or otherwise deal with all segment to comprehend how the destinations advertisements without explanation. All are adopting innovative practices to earn a loyal advertisements must comply with the Indian clientele and stand out in the Middle Eastern REGULARS Advertisement Code. The publisher will not Wellness Tourism market while showing an be liable for any loss caused by any delay in upward trend in the growth chart Trade...... 4 publication, error or failure of advertisement to appear. AROUND THE WORLD...... 14 Hospitality...... 12 MAURITIUS Aviation...... 18 Owner and published by: Varun Malhotra, The Tropical Sanctuary of Blue and Beyond Publisher, Editor, 207, Satya Mansion, What’s On...... 22 Commercial Complex, Ranjeet Nagar, New SPECIAL FOCUS OUTBOUND.....17 Delhi-110008 and printed on his behalf at MORE TO MAURITIUS: THRILLING Appointments...... 30 Acme Tradex India Pvt Ltd, B70, Sector 80, Phase II, Noida. UPDATE Trade

Saudi Arabia forecast to see continued tourism growth audi Arabia will see continued growth in is expected to remain the bedrock of the sector Sthe hotel sector across the kingdom, fueled over the next decade, with a goal of attracting by increasing demand from tourists, according 30 million pilgrims to the kingdom by 2030, to a new report. The latest data released by an increase of 11 million from the 19 million Expedia Group disclosed that travellers from Hajj and Umrah pilgrims that visited the the USA, UAE and UK topped the list for travel country in 2017. Factors contributing to this demand into Saudi Arabia in 2018. With travel significant increase could be initiatives made bookings in the kingdom considered the largest by the Saudi Arabian government to boost in MENA, the power of the international tourism in the country as part of their Vision traveller growth to Saudi Arabia is expected to 2030, such as issuing tourist e-visas in ‘three- Oman's oldest port remain strong. minutes’, rolling out special one-off event visas The USA saw over 110 pc year-on-year , expansions of the Grand Mosque in Makkah to be revamped into a growth in demand compared to the same to accommodate a greater number of religious period in 2017 with almost 45 pc share of total tourists in the coming years and the ‘Kafalah’ coastal tourist haven room nights; UAE saw a whopping year-on- programme initiative to finance commercial year (yoy) growth of above 140 pc than last year establishments for tourism projects in Saudi ubai-based luxury developer Damac with almost 20 pc share of total room nights Arabia. Dhas teamed up with SSH to breathe whilst the UK had more than 10 pc share of new life into Oman’s Sultan Qaboos sea room nights with a yoy growth of above 40 terminal, transforming it into one of pc. The data also revealed strong growth in the largest coastal tourist and lifestyle package demand from travellers in India, seeing havens in the region. Mina Sultan Qaboos above 200 pc yoy increase, as well as Spain with Waterfront is located in the 200-year-old an increase of 200 pc yoy. According to the historical centre of commerce in Muscat. Savills report, recent tourism growth in Saudi Damac was chosen by the Oman Tourism Arabia has been driven by three key demand Development Company to develop Port pools: leisure, pilgrim and corporate visitors. Sultan Qaboos into a world-class, mixed- According to data from Colliers international use waterfront destination and to establish arrivals to Saudi Arabia are expected to the port as an integral new tourism hub for increase 5.6 pc per year from 17.7 million in Oman. The Mina Sultan Qaboos Waterfront 2018 to 23.3 million in 2023. Religious tourism Regeneration Project development will include two main zones, namely tourist port regeneration areas, as well as other project sites, such as Shotayfi Village, Al Rabia hilltop parcels and Hay Al Mina. SSH Turkey sees a significant rise in was subsequently awarded the scope of detailing the master plan and completing tourist traffic from the UAE the infrastructure of the new waterfront destination. In addition, SSH is carrying urkey's popularity as a tourist destination for Emiratis as well as other Gulf nationals. out design consultancy services for the Tfor UAE nationals continues to rise, with Visitors from neighbouring nations have buildings and components of Zone 1 – Bab the country welcoming a total of 13,296 always played a significant role in driving Al Mina. The Bab Al Mina zone covers a Emiratis within the first four months of the economic growth within Turkey by boosting built-up area of approximately 150,000-sq- year, figures released by the Turkish Cultural its tourism sector,” commented Salih m and includes a four-star hotel, residential and Tourism Office in Dubai showed. A total Ozer, Attaché of Culture and Information, blocks comprising 430 units and several of 4,466 UAE nationals travelled to Turkey Turkey to the UAE. Over 8,735,200 tourists retail and entertainment offerings. “SSH is during the month of April, representing a from around the world flew into Turkey in very happy to be working collaboratively 34.27 pc increase when compared April last April, representing a 24 per cent increase with respected companies such as Omran year. On the heels of this growth, several non- in comparison to April last year. Turkey’s and Damac on a project of this calibre,” stop flights have been launched from Sharjah Mediterranean province of Antalya also said Omar Nuri, General Manager – Oman, International Airport to Turkish cities, with recently broke its record for the number at SSH. “We look forward to delivering Air Arabia flying into Antalya and Trabzon, of tourists arriving by air on a single day — an outstanding development that will and Turkish Airlines flying between the 85,205 visitors flew into the city on June 8. have a positive social as well as economic emirate and Istanbul. Meanwhile, a total of 110 Inbound tourist traffic per month also rose impact on Oman. The ultimate vision is flights now depart from the UAE’s airports for by 17 per cent in June with 570,422 visitors to that the transformation of the Mina Sultan several destinations across Turkey each week. the city. So far, 3,870,211 tourists have visited Qaboos Waterfront area will contribute to “We are delighted to see Turkey climb to Antalya this year, an 18 per cent increase when the sultanate becoming a leading tourism one of the most popular tourist destinations compared to the same period last year. destination in the MENA region.”

4 July 2019

COVER Story In pursuit of balance ME augments its wellness potential Wellness tourism has progressed by leaps and bounds to become the Middle Eastern’s tourism industry’s fastest growing sector owing to its wide range of top-notch spas, wellness centres and fitness facilities. In tandem with that, different brands are contending to capture the attention and cater to the demands of their discerning patrons by developing innovative yet personalised wellness services and packages. The recent trends include rising number of comprehensive and authentic wellness resorts, innovative therapies and Ayurveda being the sought-after choice among so many more wellness travellers. We converse with the prominent players of this segment to comprehend how the destinations are adopting innovative practices to earn a loyal clientele and stand out in the Middle Eastern Wellness Tourism market while showing an upward trend in the growth chart

By Kritika Dua

6 July 2019 COVER Story

Robin Parry Christopher Lund Bryce Young

With the growing cognizance on fitness, market and the sheer variety of wellness market is estimated to grow annually at 11.8 per mindfulness and well-being becoming treatments in the market, “The wellness cent between 2017 and 2022. pervasive and entrenched in our society, the industry, globally, is an incredibly diverse Lund informs that most countries in the wellness tourism segment is mushrooming sector with a huge variety of retreats, Middle East are taking steps to integrate across the globe. The UAE wellness and spa workshops, tours and day sessions available to wellness tourism to their national tourism travel market represent around 15 per cent travellers. This wealth of product allows them strategy and promoting it on their tourism of the overall tourism market. Dubai alone to pick and choose the well-being experience websites. “Saudi Arabia, for instance, has recorded a 10 per cent growth in 2018 that suiting their needs, be it a medi-spa in Europe set wellness tourism as a target for national made over USD 500 billion of reveue and it is such as Henri Chenot or the Viva Mayr or investment promotion. ‘Wellness’ has become undoubtedly a rapidly evolving niche segment more exclusive holistic wellness retreats such one of the keys components/concepts for many within the global tourism economy. as Chiva Som in Thailand. Travellers can pick newly launched megaprojects in Saudi Arabia. This noteworthy growth has led to a the wellness offerings based on their interest, A few examples include Amaala, a luxury remarkable shift in the manner wellness results it offers and the kind of experience destination project that focuses on wellness services are being consumed. What was they are seeking be it dedicated yoga practice, tourism while other mega-projects such as previously viewed as an indulgence or add- detoxing, gut health or focused meditation.” The Red Sea project and NEOM will also on service, are now being entwined into the Christopher Lund, Head of Hotels, cover wellness as one of the key components. daily lives as a common affair be it a relaxing Colliers International MENA says that Governments across the region are looking treatment after a hectic work schedule or a undoubtedly UAE can be considered as a into large-scale resort spa developments and rejuvenating experience during a vacation. pioneer in the Middle East’s Wellness Tourism exploring both wellness and medical tourism Leveraging on their rising popularity are an market and emphasises on the latest data including the Phase 2 development of Dubai enormous percentage of boutique hotels, spa published by Global Wellness Institute. Based Healthcare City, development of dedicated and wellness centres and wellness retreats. on that, the UAE ranks first in the Middle East wellness centres such as the MAG Creek The wellness services range from authentic wellness tourism market for the maximum Wellbeing Resort in Dubai and the eco-friendly Middle Eastern spas, hammam, in-room yoga number of trips made, with over 1.8 million Al Zorah Development in Ajman are some of mats, Ayurveda, advanced fitness facilities, trips recorded. On average, a wellness tourist, the latest developments seen in UAE.” Reflexology, Sound Therapy and Halotherapy, whether inbound or domestic, would spend Besides this, there has also been a growing among others. The demand for wellness approximately USD 2,000 per trip. The focus on developing natural resources such as offerings is expected to prevail considering country also continues to be the region’s the thermal or mineral springs in the region, the greater emphasis on stress management. largest spa market, serving a diverse customer asserts Lund and elucidates with the tactical UAE, Saudi Arabia, Israel and Morocco base catering to both domestic and inbound initiatives taken by certain Middle Eastern increasingly appeal to a broad range of tourists demand. MENA region’s wellness tourism countries for promotion of wellness tourism. seeking well-being-related treatments of global standards which is not possible without advanced technology and highly specialised and trained staff. The current global wellness trends, as stated in the 2018 Global Wellness Trends Report are transformative wellness travel, the wellness kitchen, extreme challenges, treatments and experiences that aim to redefine human limits, efforts to sustain happiness and the feminist wellness trend built around women empowerment. Bryce Young, Director of Emerging Markets, G Adventures comments upon the flourishing global wellness tourism

July 2019 7 COVER Story

Oman has started promoting its natural springs this segment’s growth. The burgeoning health experiences but still want to explore a new on its national tourism website and Saudi and wellness tourism has provided a significant destination rather than spending a week in Arabia is promoting investment in hot springs growth opportunity both for Emirates Holidays a retreat centre. They want to visit some of to attract domestic and regional tourists and Dubai as a destination. the world's most striking countries, meet for both wellness and medical tourism. It’s He adds that they regularly run marketing locals, taste fresh locally-sourced produce affirmative news that they are leveraging upon campaigns to help communicate their and all while having the opportunity to return their natural resources as the thermal/mineral value-for-money proposition within the home feeling rested and reconnected with springs market of the ME region has number wellness realm using numerous channels themselves and the planet.” He further adds one recent growth rate worldwide at 30 per in the company’s key markets to promote that their wellness tour destinations have been cent a year, reveals the recent data published its packages, in addition to regular joint hand-picked to help travellers slow down and by Global Wellness Institute. promotions with the Dubai Health Authority. recenter using the three pillars of movement, Various travel and tour operating companies Furthermore, he reveals how the agreement mindfulness and nourishment. Each location curate personalised wellness packages based with Dubai Health Authority’s Health Tourism offers unique local wellness rituals to enhance upon the particular preferences of their Council helped in the further growth of travellers' experience with local well-being clientele and in turn do their bit to endorse the wellness tourism in Dubai. Parry asserts, “The practices as well. various wellness destinations in the Middle agreement signed in 2018 between Emirates Young gives us a glimpse of their tailor- East. The primary focus of Emirates Holidays Holidays and the Dubai Health Authority has made wellness tours, “The new wellness is promoting Dubai as a wellness destination. enabled us to work closely together to offer tours focus on setting an intention with the Besides which, the key markets targeted for visitors tailor-made, high-quality health and travellers. Each traveller seeks something wellness and medical holidays include Kuwait wellness holidays in Dubai. We are pleased different out of their wellness tour, knowing and Saudi Arabia and the local market in the with the awareness this partnership has that our qualified Chief Experience Officers UAE. The company plans to expand its reach to generated to successfully tap into the ever- sit with each one of them to comprehend their more markets over time, their packages include increasing demand from travellers and visitors intention behind embarking on this wellness return flights on Emirates; a three to four day for health and wellness tourism.” journey. If a traveller wants to eat solely vegan stay at a hotel property renowned for its health He reveals that since the initiation of this cuisine, practice yoga daily and meditate and wellness facilities and a selection of spa collaboration they have been able to connect regularly, then the trip will cater to this. If, and wellness treatments, including a health with and forge strong partnerships with however, the traveller wants to relax, sleep but and wellness programme tailored to the client’s suppliers such as world-class spas, wellness also taste the local cuisine and enjoy a bowl of specific needs and daily meals. centres, health facilities and travel companies delicious pasta, that is also fine as it is all about The aim of these packages designed by to provide a range of well-curated and bespoke maintaining a balance.” The Wellness tours Emirates Holidays is that the customers can packages and create a unique destination travel by G Adventures are designed to be accessible revel in flying in the award-winning Emirates, experience for the health-conscious travellers. to travellers with all levels of wellness witnessing the best of Dubai’s sights and “Looking further afield, wellness tourism in experiences. The company is attracting female improving their health and well-being. “We Dubai will continue its growth momentum as travellers in particular, who are interested train our support team and educate them on more travellers adopt this lifestyle and mindset in intention-setting, unique locations and an the details that each package offers so that they as a key decision driver to visit the city,” opportunity to experience a blend of well-being can make knowledgeable recommendations believes Parry. They will help to bolster the and adventure with local rituals included. to customers and communicate our emirate’s position on the world map as a centre In order to augment the wellness business, propositions clearly and effectively. We have of excellence for this industry with the support Lund suggests that certain elements should also diligently worked with our partners of Dubai Health Authority, be identified beforehand such as the primary to ensure a seamless end-to-end customer Young divulges details on their unique take purpose of visit whether it is wellness or not, journey. Emirates Holidays has selected and on a well-being experience, “G Adventures type of service expected (health, spa, mind- opted to work with reputable partners to launched the new wellness travel style in body, spiritual, fitness or eco-adventure) guarantee that the highest-quality wellness October last year, with first departures taking and the unique experience that destination services and experiences are incorporated place this summer. We have taken a different can offer. He adds that the focus should be into our packages,” shares Robin Parry, Vice approach to the well-being experience by on offering authentic experiences and the President, Emirates Holidays when asked combining wellness and adventure together. guests should be able to connect with that about the initiatives taken by the company for Our travellers are seeking enhanced wellness destination’s community and its environment.

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Global Travel signs Sabre as an exclusive technology provider lobal Travel and Tourism, one “We are constantly evolving our Gof the leading travel agencies in technology, enabling us to offer the Kingdom of Bahrain, has signed agencies faster innovation and more an exclusive multi-year agreement flexible solutions infused with data- with Sabre Corporation to continue driven insights. We stand ready to the use of its innovative technology help Global Travel achieve its mission and platform to manage travel. Under to enter the online travel space and this agreement, Global Travel will solve travel challenges.” Online continue to access Sabre’s portfolio travel is growing significantly in the of innovative technology and its Middle East driven by high adoption intelligent platform Sabre Red 360, for consumer technologies and high Ankush Nijhawan Seema Pande allowing it to harness more data, expectations from the travel players. content and flexibility to differentiate Studies indicate that online travel its offering, compete more effectively bookings represent approximately and grow faster in the region. 32 pc of the overall ME travel market Nijhawan Group forays into the “As a key customer for Sabre for and this is projected to reach 40 pc GCC market with its new more than a decade, we’re thrilled to by 2021. “We are delighted to renew continue to support the future growth our long-standing partnership with representation vertical and plans of Global Travel,” said Sabre to support our plans to enter By Sayanti Halder Abdul Razzaq-Iyer, Vice President, the online space,” said Suhaib Kidwai, Sabre Travel Network Middle East. CEO, Global Travel and Tours. onsolidating a strong base for its representation vertical in CIndia, the Nijhawan Group now forays into the Middle East and GCC markets with ‘Elev8’, its new venture for representation. Conventionalised by the hospitality veteran of the Middle East tourism market, Seema Pande who would also be one of the co- directors of this joint venture, Elev8 would involve “90 per cent of representation and 10 per cent of consultancy services,” as Pande mentions. “I would be giving equal amount of energy in consulting considering my past experiences. We will get the ground running, at the earliest,” adds Pande. Pande, who has been based out of Dubai for nearly 25 years shares that the idea of Elev8 is a result of her exchange of casual business thoughts with both Ankush and Priyanka Nijhawan. “My experience of launching several hospitality brands in the Middle East will come handy and Ankush has his vast reach in the India Expedia Partner Solutions, dcs market that would further augment this association.” She further shares, “Considering the abundant presence of representation companies in the Middle East, what we would be looking at is to plus announce new partnership become that niche company who would have the right number xpedia Partner Solutions (EPS), and houseboats, across more than of clients in order to stand apart, putting in quality service and Ethe B2B brand within Expedia 25,000 global destinations. The API’s undivided attention for them.” Group, is bringing its competitive modular architecture also allows for Talking about this expansion, Ankush Nijhawan, MD of rates and availability for more versatility to meet partners’ varying Nijhawan Group says, “I am pleased to share that Nijhawan than 500,000 accommodations to needs. Fritz Oberhummer, Director Group will now establish its representation portfolio on a global technology specialist dcs plus and of Account Management Platforms, footprint; the Middle East and GCC to begin with, considering its travel partners. The new venture EPS, EMEA said, “Dcs plus’ reliable its top growing markets in terms of outbound travel from across enabled through EPS's newest solutions have allowed us to expand the globe after India and China. Considering Seema’s enormous hotel API, Rapid, will broaden and our reach and provide travel agents grasp and relationship across the entire GCC market, we are deepen dcs plus’s inventory offering, and travel management companies pleased to come together with her. Seema and I would be of equal particularly in emerging markets in across the world with access to EPS’ partnerships and look at both the reputed and emerging accounts Europe, Middle East, Africa, Asia extensive accommodation portfolio, of the GCC market.” Pacific and Latin America. through EPS Rapid. Dcs plus Currently, Elev8 is representing Tropical Escape’s vacation With the implementation of combines its accommodation offering rental homes based out of Orlando under the supervision of two EPS Rapid, dcs plus will be able from EPS with travel products, senior personnel including Pande, herself. By the year-end, she to offer its partners access to 35 such as flights and car hire, to build expects to have a dedicated team of three to four members and different accommodation types dynamic packaging solutions for selective along with achieving around five to six niche accounts. including hotels, resorts, treehouses travel agents.”

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Hotel valuations to rebound in Muscat Le Meridien Abu Dhabi regains otels in Muscat will increase in “Hotel operators need to look at Hvalue by nearly 22 per cent by 2022, the growing tourism markets such as five-star status largely erasing the loss of value of hotel China and India and understand what investments witnessed over the period will encourage them to visit Oman. For bu Dhabi Tourism & Culture Authority 2015 to 2018, according to hotel and example, the number of Chinese tourists Ahas bestowed its prestigious 'five-stars’ hospitality analysts, HVS. With oil price travelling to the GCC is expected to rating once more on Le Meridien Abu Dhabi, falls and a subsequent loss of confidence increase by 81 per cent, from 1.6 million in after completing a massive renovation. One in the Omani economy in 2015 to 2018, the 2018 to 2.9 million in 2022. This represents of Abu Dhabi’s original urban resorts and value per hotel key - the standard industry less than six per cent of the Chinese iconic landmark dating 40 years. Abu Dhabi metric for valuing hotels - lost 31 per cent international tourists and less than four National Hotels, which owns the property, in value between 2015 to 2018 to be OMR per cent of the Chinese population has has completed a comprehensive renovation, 41,300 (USD 106,972) in 2018. passports. So there remains a massive which included an extensive transformation However, the latest HVS assessment market potential, as long as local operators to all 248 guestrooms, suites and public points to increasing hotel values with a take efforts to encourage this market to spaces. The hotel’s restoration embraced rise in HVS's hotel valuation index of 21.9 visit Oman,” Thomson said. the culture and vivacity behind Le Meridien per cent over the period 2019 to 2022. The Another matter that is being addressed brand while providing its sophisticated and positive outlook for Muscat is second only is the lack of midrange accommodation self-assured guests with the highest degree to Doha - which also suffered a downturn within Muscat. Tourists are keen to see of luxury service and accommodations. “As in values, of 35 per cent, in 2015 to 2018 - affordable hotel rooms that provide a leading hospitality company, our strategy in the 14 regional cities considered by HVS. international standards. “With nearly has always been to restore and modernise This encouraging perspective comes as half of the current hotel keys being in the our existing hotels and I am pleased to there is increasing discussion in Oman of four- and five-star category, it is time the see the outcome of the comprehensive ways in which the hospitality industry and hospitality sector moved its focus away renovation of Le Meridien Abu Dhabi,” said tourism more generally, can grow. from the top-end hotels to affordable Khalid Anib, Chief Executive Officer of Abu In responding to the positive outlook accommodation favoured by more budget- Dhabi National Hotels. highlighted by the HVS report, Mac conscious visitors," he said. Thomson, Chief Executive Officer of hotel “Oman offers an extraordinary mix and asset management group, MMIS, said of cultural and natural environment “The latest report from HVS is a reminder experiences to which we should be adding for the hotel and hospitality sector that the health and wellness and adventure Citymax Al Barsha most trends in the industry are cyclical. tourism experiences that have proved so The downturn in the market over the past attractive elsewhere in the world. His launches 'ladies few years was a result of many factors out Majesty’s Government and the Ministry of the industries control. Now it is time of Tourism have made an admirable only' floor for the private sector to play its part in commitment to the sector with the 25- promoting Oman more as a very attractive year National Tourism Strategy with itymax Hotels, a part of the hospitality leisure destination and providing the major investments in airline and airport Cdivision of Landmark Group, has accommodation and experiences that local infrastructure, and an easing of visa announced the opening of its ‘ladies only floor’. and international visitors are seeking.” requirements,” Thomson added. This is a first for Citymax Hotels and will be available for bookings at the newly-opened Citymax Hotel Al Barsha in Dubai. On this exclusive floor, guests will be attended to by an all-female service team. This announcement follows the recent hospitality trend in the market catering to solo or group female travellers. “We are very happy to be able to provide female travellers with a dedicated floor, for women and by women, to be free and have some extra privacy. The Citymax brand takes pride in finding unique ways to meet the needs of our valued customers and making their stay extra special, keeping the well-being and safety of our guests at the highest level. This concept is very relevant here, being an Arab country where the tradition for most services is separate for men and women,” said the hotel's General Manager Joanne Williams.

12 July 2019 UPDATE Hospitality

IHG to open world’s largest voco hotel in Saudi Arabia

nterContinental Hotels Group (IHG) is across the Middle East. After the signing of Icontinuing to expand its footprint across voco Al Khobar earlier this year, voco Makkah Saudi Arabia with the signing of voco Makkah, will be the second voco-branded hotel in Saudi in partnership with Maad International, one Arabia. voco Makkah will also be IHG’s fourth of the kingdom’s largest hospitality real estate hotel in Makkah. development companies. The property will be Pascal Gauvin, Managing Director, India, the largest voco in the world, when operational Middle East & Africa, IHG said, “We are in early 2020, and it will cater to the growing honoured to enter into this agreement with number of religious tourists in Saudi Arabia. Maad International, which is one of the most The 4,200-room hotel will take IHG’s portfolio renowned hospitality development companies in the country to over 19,500 rooms, solidifying in the kingdom. They have a unique vision IHG’s position as one of the largest hospitality not only for the hotel sector but also for Saudi players in Saudi Arabia. Arabia as a sought-after destination. We are Emirates offers Voco Makkah will occupy a premium also proud to add this landmark property to location within the greater Maad Hospitality our longstanding portfolio in Saudi Arabia. exclusive hotel Towers Development, a mega mixed-use Having opened our first hotel InterContinental development that includes restaurants, lounge Riyadh in 1975, we have gained significant rates in the UAE areas, event halls and separate male and experience and expertise in running successful female prayer halls. Situated in one of the operations in KSA, and particularly in mirates has partnered with most sought-after locations in the Holy City, Makkah.” Eworld-renowned hotel providers the new hotel is within walking distance of He added, “Religious tourism is expected to offer its passengers travelling Masjid Al Haram, and it will provide an ideal to increase further year on year to gradually to and through Dubai attractive base for pilgrims along with an exceptional reach 30 million visitors by 2030. We look summer rates in some of the UAE’s guest experience including over 20,000 sq m forward to catering to the influx of pilgrims at most prestigious hotels. Customers of dining and meeting facilities. Since being voco Makkah, which will provide a welcoming, who purchase an Emirates ticket and launched globally just over a year ago, voco has comfortable and reliably different experience travel from now until September 30 enjoyed rapid growth with multiple signings during the Hajj and Umrah seasons.” can enjoy exclusive summer hotel rates in any of the properties within Accor, Armani Hotel Dubai, Emaar Hospitality Group and Marriot during their stay in the UAE. Visitors can Egypt hotel market witnesses strong take advantage of up to 30 per cent off best available rates provided by Accor. performance Armani Hotel Dubai is offering Emirates passengers up to 35 pc off on ollowing the positive trend from 2018, the in 2019. GCC hospitality markets such as best available rates. Marriot boasts a FEgyptian hospitality market continues to Dubai, Ras Al Khaimah, Sharjah, Fujairah, diverse brand portfolio and the hotel experience strong growth in performance Jeddah, Madinah, Al Khobar and Kuwait city chain is offering Emirates passengers levels, new data shows. According to Colliers will see RevPAR drop this year, possibly due up to 25 pc off selected best available International’s MENA Hotel Forecast for to the entry of new supply, analysts revealed. rates at any of its properties across 2019 - June issue, the Egyptian markets The RevPAR of Muscat (Oman) and Aqaba the UAE. Emaar Hospitality Group saw an average revenue per available room (Jordan) and Muscat are expected to stay flat is offering Emirates customers up (RevPAR) growth of 24 pc in the first five in 2019. Bahrain is expected to experienced to 35 pc off best available rates. months of 2019 compared to the same period healthy performance levels this year, with Emirates customers visiting Dubai last year. The report also showed that the hotels in the kingdom forecasted to record an during the summer can also benefit Beirut hotel market witnessed strong growth average RevPAR growth of six pc. Analysts from exclusive offers using My in performance with double-digit growth also noted that hotels in Abu Dhabi will see Emirates Pass valid until August 31. in RevPAR within the first five months of RevPAR inch up two/three pc this year, while The exclusive pass allows customers 2019. Increase in performance levels can hotels in Makkah and Amman are expected to redeem up to 50 pc off in over be attributed to the growing number of to see a slight decrease in RevPAR, down two 400 fine dining restaurants, luxury European tourists, with French tourists pc and three pc respectively. Overall, analysts wellness treatments in almost 50 topping the list, followed by Germans and forecast that Egypt, Lebanon and Bahrain spas and leisure activities. Customers the British. The lifting of the travel warning will experience an uptick in foreign arrivals, can also take advantage and redeem from Saudi Arabia is also expected to have with RevPAR moving upwards, while the up to 30 pc off at international retail a positive impact. The Beirut market is rest of the ME will see RevPAR either move outlets. forecasted to see a RevPAR growth of 14 pc downwards or stay flat in 2019.

July 2019 13 AROUND The World MAURITIUS The Tropical Sanctuary of Blue and Beyond

It was the reputed Mark Twain who once said, “You gather the idea that Mauritius was made first and then heaven was copied after Mauritius.” Officially called the Republic of Mauritius, this island nation is nestled in the Indian Ocean, off the southeast coast of the African continent. It is often referred to as the ‘Continent-Island’ due to its diverse cultures and ethnicities, acting like a melting pot of all that is best!

JIG TO THE BEATS OF SEGA DANCING A regal retreat located on the banks of the Dubai Water 1 Canal, Habtoor Palace Dubai is Dubai’s first-ever integrated urban resort. Situated at an enviable location, the hotel is just a 20-minute drive from Dubai International Airport and a 40-minute drive from Al Maktoum International Airport. It is simply minutes away from city’s key attractions, locales of Downtown and Uptown Dubai, business districts of Business Bay and Dubai International Financial Centre. Habtoor Palace quaintly sits alongside two other hotels, three high-rise residential towers, as well as the city’s first amphitheatre water show La Perle by Dragone. It’s a riveting acrobatics show and the area’s biggest attraction.

BLEND IN WITH THE VIBE OF PORT LOUIS The capital city of Mauritius, Port Louis is known for 2 its French colonial architecture and the 19th-century Champ de Mars, the oldest horse-racing course in the southern hemisphere served in the envelope of extravagance. In 1735, the French governor Mahé de La Bourdonnais made Port Louis a key harbour in this part of the Indian Ocean. Travellers can feast their eyes on the colourful fruit and vegetable market, letting their senses be awakened by the scent of oriental spices in China Town with its restaurants serving delicious dishes. For another stunning view, Marie Reine de la Paix, on the side of Signal Mountain, is an ideal choice.

14 July 2019 AROUND The World

SOAK IN THE GOLDEN SUN AND SILVER BEACHES Mauritius is reputed to possess some of the most amazing white coral sand beaches 3 and crystal blue lagoons that contrast vividly with the backdrop of black volcanic mountains. The best beaches are definitely worth a visit are Pereybere, Flic en Flac, Le Morne, Belle Mare, Blue Bay and Ile aux Cerfs. The picturesque Mauritian beaches seem like an utmost contemplation of Mother Nature who has tried all the possible hues and beauties of blue, white, golden and green on a blank canvas. A good way to discover the differences between the North, East, South and West, is to drive around the coast visiting the different beaches. Each region is unique and has so many treasures waiting to be discovered.

WITNESS A DIFFERENT SET OF SEVEN COLOURS IN CHAMAREL 4 Continuing to speak of hues, next comes the Chamarel that rises around 283 meters above the sea level and is reached by a panoramic route, which cuts through the luxurious tropical forest surrounding it. The region of Chamarel is a relatively small area of sand dunes comprising sand of seven distinct colours (approximately red, brown, violet, green, blue, purple and yellow). The colours evolved through conversion of basaltic lava to clay minerals. The seven-coloured soil here is a unique volcanic geological phenomenon and a prominent tourist attraction. There are many places to stop to admire the exquisite view and take photos. Another prime spot is an 83-metre high waterfall, a treasure not-to-be missed.

PLUNGE INTO THE WATER WONDERS Life in Mauritius revolves around the alluring, warm waters of the 5 Indian Ocean that, in return, surrounds the entire isle. Mauritius is a well-known diving destination and snorkelling can be done in most of the lagoons. Visitors can take advantage of this water paradise by trying their hands on each of the thrilling and unique water activities that Mauritius has to offer. There are a plethora of water sports in Mauritius to pick from including pedaloes, kayaks, water skis, sea karting, surfing, windsurfing, stand up paddleboarding, glass-bottom boats, catamaran cruises, dolphin watching and big game-fishing, to name a few. For the more adventurous lot of visitors, there are an underwater walk, submarine trips and parasailing. One and all would be amazed at the sea life at Mauritius.

RELISH THE SWEET CONCOCTION OF SUGAR, RUM AND TEA Mauritius’s history and prosperity have been ever-linked to the sugar 6 cane industry. The L’Aventure du Sucre museum in Pamplemousses will give you a fascinating look at how the country’s history is intertwined with sugar. Nowadays, its by-products, such as rum has emerged as an extremely popular product that attracts several tourists across the globe. Alongside, the tea route of Mauritius is equally popular with both local and international tourists, allowing them to visit traditional tea plantations, tea factories and museums to learn about how tea is produced. Sample the delicious and unique tea blends, most notably Mauritian vanilla tea, among the world's best! Make sure you buy some to take back home as a souvenir.

July 2019 15 AROUND The World

GO GREEN AT THE PAMPLEMOUSSES BOTANICAL GARDEN The Pamplemousse Botanical Garden, more popularly known as the Sir 7 Seewoosagur Ramgoolam Botanical Garden, in Mauritius is unquestionably one of the most visited attractions in this island. Created over 300 years ago by the famous French botanist Pierre Poivre, the garden is the oldest in the Southern Hemisphere and boasts a plethora of indigenous plants. There are also giant tortoises, Java Deer and the remarkable water lilies. Visitors may take a break under one the many gazebos spread throughout the place to enjoy the charm of Pamplemousses Botanical Garden. The best way to enjoy the visit is to hire a local guide to witness an abundant rage of enthralling tree species, bearing interesting stories.

CULTURAL HERITAGE SITES 8 While Mauritius is home to innumerable attractions, there are some significant sites and spots that ought to be explored for learning about the island’s heritage and culture. The Government House, a French colonial building built in 1738, the Port Louis Theatre steeped in history, the beautiful Central Post Office and Court of Justice buildings and the old prison adjacent to them all deserve a visit. Two UNESCO world heritage sites - Aapravasi Ghat and Le Morne - are well worth visiting as is the Vieux Grand Port historical route that houses several historical monuments including the Dutch landing site. Modern life and the old buildings harmoniously blend Mauritius past and present.

SAVOUR A WORLD OF GASTRONOMIC DELIGHT 9 A huge part of discovering and understanding Mauritian culture is in its food. Often described as the 'melting pot of flavours', Mauritius offers a wide variety of food from different cuisines as a number of markets sell global food products in Mauritius. It is a foodies’ paradise coming to a country that offers everything from Michelin-star chefs, fine dining and tempting roadside snacks and beverages. The delicate ‘heart of palm’ salad is famous in Mauritius that hardly pinches the pocket. Travellers may sample the abundant street food ranging from dholl puris, samosas, gateaux arouille and gateaux piments both on and off the streets of Mauritius, in the many small restaurants and takeaway outlets. When eating in Mauritius; it’s delicious!

INHALE THE TRUE ESSENCE OF MAURITIUS: ITS PEOPLE! From Europe to China, the entire world is on one island! The 10 striking natural beauty and diversity of Mauritius are reflected in the warmth of its people. The richness of their culture and heritage binds them together. It is said that Mauritians pride themselves on being able to live in harmony and respect the different religions and ethnic groups represented here, therefore, making Mauritius a paradise of amity and harmony: the much-needed aspects for global tourists! The best way to meet the locals would be on public beaches or in the shops and market places, where the people flock for a joyous time.

16 July 2019 SPECIAL FOCUS Outbound MORE TO MAURITIUS THRILLING ACTIVITIES AWAIT In conversation with Arvind Bundhun, Director, Mauritius Tourism Promotion Authority (MTPA), TSME comprehends that this island nation has so much to offer beyond just the hues of blues. He also highlights how MTPA will be capitalising on these new forms of diversified tourism while promoting adventure as the biggest pull factor for the travellers from the Middle East

By Gagneet Kaur A fascinating coastline, sun-kissed skies, traditional beach tourism. As a result of this this year, we would be putting in a lot of impetus palm-fringed beaches and sapphire blue waters work, tourist numbers have risen, compared to attract the MICE travellers,” he adds. have long lured the visitors to this beautiful to the previous years. Further talking about Eyeing to double the efforts for the Middle destination. Yet beyond their eminently quaint its other sedate attractions and activities that East market this year, MTPA’s outline of aesthetics lies an island waiting to be discovered, are expected to lure more travellers especially marketing strategies would not just involve be it hiking in the forested and mountainous from the Middle East, he continues to share, working closely with the tour operators but the interior, exceptional diving and snorkelling “We want to feature Mauritius beyond a beach efforts also being channelised through social experiences, gastronomic delights or places destination considering the several other media and other digital platforms. “Marketing acting as a melange of different cultures, Mauritius attributes that we have other than the Sun and for us has evolved a lot. Gone are the days gives you more excellent reasons to visit, leaving you sea. We have got loads of water activities which when we would only be present in fairs and spellbound at the very first look. Bundhun couldn’t have recently launched including experiences exhibitions, inviting the tour operators to come agree more when he expresses, “Mauritius, in my such as submarine tours, big game fishing, sky to us for sales. Our channels of sales have opinion, is melting cauldron of culture, gastronomy, diving and kite surfing. For those craving for strategically changed. However, I would still ethnicities and religious interest and that is how we more, there are underwater walks, submarine want to highlight that Mauritius still remains want to publicise Mauritius, in the near future.” trips and parasailing. On top of that, we have the top tourism destination for tour operators. Mauritius has adapted to tourists’ more started developing the interiors of the country. We have been present in fairs, participated in sophisticated demands by Mauritius would be 365 days, year-round exhibitions, organised roadshows and press trips diversifying its offerings to destination for eco-tourism. We are putting a to Mauritius. We conducted giant marketing them. There is no questioning lot of effort into our facets of this segment and campaigns in collaboration with airlines. We the beauty of Mauritius' improvising our ecological sites and activities are contemplating on a having a celebrity beaches however; the such as trekking and zip lining. Finally, we are face, representing us for this market. Social island has developed a also raising our cultural and religious aspects of media campaigns were already launched on variety of entertainment Mauritius. We have got four separate religions, May 15 to push the Ramadan period and the opportunities co-existing together harmoniously in Mauritius season afterward. We are already doing several aside from the and therefore, this idea can be altered as a social media campaigns with many OTAs. We prospective point for tourism. During Ramadan are planning to launch another social media seasons, we have a prosperous number of campaign soon, seeing the rising popularity of Muslim travellers coming to Mauritius to fast Facebook, Youtube and Instagram in order to during the holy month of Ramadan. Therefore, give a direct push to our course of action for Muslim travellers are not only coming for attracting more Middle Eastern tourists to our vacations in Mauritius but also during their country,” highlights Bundhun. fasting-period.” While tropical beaches have always been Asked on how sustainable the tourism growth a classic selling point for Mauritius, other is from the Middle East market, Bundhun segments like adventure, gastronomy and highlights, “We have been substantially growing culture, have become the major draw cards for the tourism industry by almost five per cent per the tourists travelling to this island nation lately. year. Talking particularly about the Middle East, “We would not just position Mauritius as the we have observed a phenomenal growth in the young beach destination to the travellers but will number of travellers coming to Mauritius with be putting spotlight on all the attributes that around 100 per cent increase from this potential Mauritius has to offer including its gastronomy, market in the past five years. We have witnessed religion, cultural and traditions to highlight the a constant nine to ten per cent of growth, year- other side of Mauritius,” asserts Bundhun adding, on-year, which is quite sustainable.” “There’s something about Mauritius that other “The different segments of travellers that destinations don’t offer - our warmth of service we would want to target from the Middle East and this is what would compel you to return to market would be families, honeymooners and Mauritian shores time after time.”

July 2019 17 UPDATE Aviation

Gulf Air picks Emarsys Azerbaijan airport to be 'world’s to enhance automated first fully cloud-based airport' aku’s Heydar Aliyev International Airport has partnered with BAmadeus to implement a full suite of its core airport management communications systems, making it the world's first fully cloud-based airport. The move comes as Azerbaijan and its capital city Baku prioritise global connectivity ahrain national carrier Gulf Air has signed a partnership deal to enable business travellers and tourists to visit the Central Asian Bwith Emarsys - a leading independent marketing platform country. Also joining the airport in the drive for improved connectivity company - to enhance its customer automated communication is Azerbaijan Airlines, which will be implementing the Altéa Passenger systems. With this deal, Gulf Air will now be able to connect to Service Systems (PSS) and Revenue Management solutions for improved passengers prior to and post the flight experience and offer value- passenger experience. added and personalised communication. This will enhance the Amadeus’ Airport IT technology suite includes all its core airport overall customer experience at every step of the journey. Emarsys management systems such as an operational database, resource features offered to Gulf Air include hyper-targeted promotions, management and flight information display systems. The airport will also data-driven newsletters, personalised content for Falconflyer deploy its key passenger processing systems using Amadeus’ cloud-based members and customer behaviour tracking. Airport Common Use Service. The implementation of these new airport With the objective of ensuring a high level of customer systems will enable world-class operations at Baku’s international airport satisfaction and enhancing customer experience, the airline will with all actors now working from a single, consistent view of operations work closely with Emarsys to fully integrate communication without the need for manual updates. For airlines, passenger service platforms so as to stay agile and understand its customers’ interests systems are also mission-critical. Azerbaijan Airline’s signature for the on an individual basis, the airline said in a statement. Amadeus Altéa PSS will allow the airline to streamline its reservation, inventory, departure control and ticketing systems. The Amadeus Altéa Suite will enable the airline to deliver more consistent and personalised customer service, pursue additional revenue-generating opportunities, and improve operational efficiency.

Over 583,00 passengers travel through Jordan airport in May Etihad to resume flights to ordan's Queen Alia International Airport (QAIA) welcomed a total of J583,662 passengers during the month of May, which is a 3.8 pc drop when compared to the same month in 2018. According to the statistics Khartoum released by the Airport International Group, QAIA recorded 6,061 aircraft AE's Etihad Airways has announced that it will resume flights movements (ACM) and 9,243 tons of cargo, signifying a 2.8 pc and 2.5 pc Ubetween Abu Dhabi and Khartoum, Sudan, on July 16. Etihad decline, respectively. Meanwhile, QAIA received 3,312,232 passengers Flight EY 632 will depart Abu Dhabi at 9.50am every Tuesday, between January and May of this year, marking a 5.2 pc increase in year- Thursday and Sunday, arriving four hours later at 11.50 am local to-date (YTD) figures, in comparison with the first five months of 2018. time. The return service, flight EY 633 will depart at 12.50 pm, Furthermore, YTD ACM rose by 4.6 pc to reach 30,524, whereas YTD arriving in Abu Dhabi at 6.55 pm. cargo decreased by 6.6 pc to settle at 40,830 tons. “The numbers recorded The airline suspended flights to Khartoum on June 9 due to at QAIA throughout the first five months of the year were generally security concerns in the city. "The safety of guests and staff is the positive, despite the marginal decline in our results for May, which was highest priority for Etihad Airways, and the decision to resume mainly due to the slower pace normally expected during the holy month of services follows a detailed review of safety and security," the airline Ramadan. Nonetheless, we anticipate promising figures for the upcoming said in a statement. few months, particularly with the summer holidays in full swing,” said Airport International Group CEO, Kjeld Binger.

18 July 2019 UPDATE Aviation

Turkish Airlines, Kuwait Airways ink codeshare deal

urkish Airlines has customer experience.” The new Tannounced the signing of deal will see Kuwait Airways' a new codeshare deal with code added to Turkish Airlines Kuwait Airways. The signing of flights, and Turkish Airlines' the agreement took place at the code added to Kuwait Airways Turkish Airlines headquarters flights operated between Kuwait in Istanbul and was attended and Istanbul/Sabiha Gokcen by Bilal Eksi, General Manager Airports. The bilateral codeshare of Turkish Airlines and Yousef partnership will commence from Al-Jassem Al-Saqer, Chairman August 1. New airport to take shape of Kuwait Airways, along with a Al-Saqer said, “We welcome delegation from both airlines. Turkish Airlines as a codeshare at Saudi Arabia’s Eski said, "I am pleased with partner. The agreement will the new codeshare agreement support Kuwait Airways and Al-Faisaliah City signed with Kuwait Airways. Turkish Airlines operating The agreement will not only between the two cities and allow key airport primarily to serve pilgrims to Makkah has received contribute to the carrier’s more travel options, facilities Athe go-ahead, following the allocation of state-owned land for existing commercial relations for the public to take advantage the project, said a media report. The Emir of Makkah Prince Khaled with Kuwait Airways but also of the services provided by Al Faisal and Minister of Finance Muhammad Al Jadaan signed an offer alternative connections the carriers. Furthermore, this agreement to allocate land for implementing the Al Faisaliah airport between Turkey and Kuwait for codeshare partnership will not project at a ceremony held in Jeddah, according to a news report. The Turkish Airlines passengers. Both only enhance the relationship land has been allocated in the Al Faisaliah City project, which will be Turkish Airlines and Kuwait between the two airlines but also constructed over a 2,450-sq-km area in the western part of Makkah, Airways will work closely to the strong relationship between extending from the Makkah Haram boundary to the Red Sea coast of offer the best services to our the two brotherly states, Kuwait Al Shuaiba in the west. The new airport will be linked to Jeddah’s King passengers and improve the and Turkey.” Abdulaziz International Airport in collaboration with the General Authority of Civil Aviation (GACA), the report said. Another agreement was also signed sealing the partnership and kick-starting work on Al-Faisaliah after the completion of studies and designs for the project. Meanwhile, Ihsan Bafakih, Governor, Real Estate General Authority and Fahd Al Sudairi, CEO, Saudi Electricity Company (SEC), signed an agreement granting SEC the right to use the Al-Faisaliah site for a 2,600-MW solar project that aims to provide power to around 340,000 homes. This agreement is in line with the Kingdom’s Vision 2030 and within the framework of efforts to diversify the energy sources.

Air Arabia launches direct flights to Kuala Lumpur

ir Arabia, the Middle East and North Arabia Group Chief Executive Officer, Senior countries and beyond. We thank Malaysia AAfrica's low-cost carrier, has announced Management of Malaysia Airports, Air Arabia, Airports & Tourism Malaysia for their warm the launch of direct flights between Malaysian UAE Embassy & Tourism Malaysia and media. welcome and continuous support.” capital city Kuala Lumpur and Sharjah. The The welcoming function was then followed by Mohamadin Ketapi said, “This year, seven-hour flight between the two cities is a press conference held upon arrival in KLIA. our target is to have 337,100 tourists from the first direct flight by a low-cost carrier Commenting on the inaugural launch of West Asia region and I believe that the connecting Malaysia with the UAE and GCC. the route, Al Ali said, “We are delighted to establishment of Air Arabia’s Sharjah-Kuala The inaugural flight that landed at Kuala be the first low-cost airline to connect Kuala Lumpur route will certainly help with Lumpur International Airport (KLIA) was Lumpur with the UAE and GCC. We are increasing tourist arrivals from this region. received by an official delegation including confident this new service linking the two The flight couldn’t have come at a better YB Datuk Mohammadin bin Ketapi, Minister cities will further strengthen the trade and time as we are also aggressively promoting of Tourism, Arts & Culture Malaysia; YM Raja tourism ties between both nations while Malaysia in the run-up to our Visit Malaysia Azmi Raja Nazuddin, Group Chief Executive providing our customers with a great value- 2020 campaign.” The seven-hour flight Officer Malaysia Airports; Adel Al Ali, Air for-money option to travel between both operates daily.

July 2019 19

UPDATE What's on

dnata opens a Taiwan ranked as the third dedicated lounge for most-welcoming country on Global young flyers in Dubai Muslim Travel Index 2019 nata, one of the world’s largest air dservices providers, has opened a new aiwan, the Heart of Asia, has recently offer copies of the Quran and the Qibla airport lounge at Dubai International Twitnessed growing number of (indicating the direction to which Muslim’s Airport (DXB) to enhance young flyers’ Muslim travellers coming to Taiwan. In need to pray) in hotel rooms too. Also, travel experience. The newest dnata order to comprehend this progressive there are a surprising number of mosques facility has been designed and launched growth, we hand-picked the top five situated across the country. There are exclusively for unaccompanied minors, reasons why Muslim travellers should be currently eight mosques in total, two of whose safety, security and comfort are visiting Taiwan. Firstly, there are flight which are the Taipei Grand Mosque and the ensured by dnata’s specially trained team connectivities that connect Taipei and Taipei Cultural Mosque are in the capital, at the airport. Located at Terminal 1, the Dubai, easily. Travellers can take non-stop while there are also mosques in Taichung, lounge is tastefully decorated in vibrant flights or one-stop flights, based on their Tainan and Kaohsiung. Lastly, Taiwan is colours. It is equipped with games and convenience, to reach Taiwan. Secondly a melange of modern, metropolitan vibes entertainment screens to keep the young and most primarily, the Muslim travellers and deep-rooted culture and traditions. guests occupied throughout the day. The that travel to Taiwan don’t have to worry Travellers can visit Sun Moon Lake, Alishan lounge is open 24 hours and manned by about looking around for Halal food. and Taroko Gorge along with Taipei experienced, multilingual staff. dnata Taiwan has been rapidly expanding the and have an experience for a lifetime. employs over 70 dedicated agents who number of Halal restaurants. Overseen Mountains, canyons, beaches and amazing work closely with airline representatives by Taiwan’s Chinese Muslim Association food – this country is home to all! It is truly to ensure unaccompanied minors are in (CMA), Taiwan currently has at least 324 Asia’s best kept secret. safe hands, reach departure gates on time certified Halal restaurants located all over and receive priority boarding. the country. All of these restaurants have a certificate to prove their Halal status usually displayed at the entrance. There is Mall of Dilmunia even an annual Halal Taiwan Expo event which takes place in June of each year. to house Bahrain's With Taiwan’s renewed focus on attracting Muslim travellers, there are largest entertainment also a growing number of hotels that are facility catering to the needs of Muslim visitors. These hotels usually provide prayer all of Dilmunia, a unique family-centric rooms and ‘musalla’ facilities. Some also Mmall concept, will be home to the largest mall entertainment facility in the kingdom with the opening of Funscape World. Bahraini entertainment company Funscape World will consist of four different zones: Funscape Play, Al-Othaim Leisure company opens Funscape Adventure, Funscape Sport and Funscape Ice. Funscape Ice extends across 1,085 first Snow City in Egypt sq m with a beautiful ice-skating rink that will run through all seasons of the year. Funscape bdullah Al-Othaim Leisure & Tourism with 750 pounds of snow manufactured Play is a considerably large facility, covering ACompany, Saudi Arabia’s major business using pure water. The project also uses the 2,210 sq m, and brings the family together to group, has launched its first Snow City latest international specifications and French rejoice and bond in delight over fun attractions. family entertainment project at City Stars technology with committed safety and Funscape Adventure, which occupies 517 sq m Mall in Cairo, Egypt. The Snow City was security measures implemented to provide of the mall entertainment facility, brings out launched in the presence of Osama Noqaly, the real snow environment. The Snow City, the inner explorer and the thrill of adrenaline the Ambassador of Saudi Arabia to Egypt; dubbed an environment-friendly project, pumping activities to life. Funscape Sport is and the Chairman of Al-Othaim Group, lets visitors ‘live-in’ a snow environment all an expansive space covering 1,848 sq m that is Abdullah Saleh Al-Othaim; Vice Chairman year long. Fahad Abdullah Al-Othaim said, set to be a key entertainment zone with many and CEO Fahad Abdullah Al-Othaim and “We are extremely happy to open our latest excited for the two five-a-side football spaces other dignitaries. Snow City, the fifth leisure leisure project in Egypt. This opening comes with FIFA approved turf for rental purposes. project of Al-Othaim Group in Egypt, was under the framework of the expansion of Development and fit-outs of the Funscape developed at an estimated cost of EGP 500 leisure projects outside of Saudi Arabia. zones are 40 pc complete, with the décor and million, spanning over an area of 60,000 sq ft We are increasing our investment in the cladding being focused on. with a freezing temperature controlled below leisure and tourism industry across different five degree Celsius. Snow City is covered countries in the Arab region.”

22 July 2019

SPECIAL FOCUS Wellness THE REGAL REPOSE UAE becoming the ideal destination for luxurious wellness The Middle East features some of the world’s most exclusive luxury hotels with indulgent spas that have earned this region its reputation for opulence. Although the region is known for resort spas featuring relaxation and pampering treatments, there are some outstanding destination spas that offer week-long spa retreats. Boasting treats from the mineral-rich mud to high oxygen massages, TSME handpicks some of the finest and most spectacular wellness hotels in this region to provide rejuvenating treatments found nowhere else on earth By Sayanti Halder

THE CHEDI MUSCAT HOTEL, OMAN Occupying a prime beachfront location, this exclusive 21-acre beach resort is located 20 minutes north of old Muscat, the capital of the Sultanate of Oman, at Al Ghubra. The Chedi Muscat is ideally located for business and leisure travellers alike as the main tourist attractions. The Spa at The Chedi Muscat is a sophisticated oasis by the beach, featuring holistic therapies designed to restore vitality, balance and spirit to the mind and body. The 1,500-square-metre relaxation and fitness haven, the largest spa in Muscat, offers the personalised, discreet service of the region’s finest wellness professionals. The vast Asian-styled spa is a luxurious centre of relaxation and serenity. An expert team of spa therapists and personal trainers are dedicated to creating a personalised guest experience to meet their clients every need. Balinese therapies, Indian Ayurveda and indigenous rituals are amongst the highlights on the spa’s comprehensive menu, delivered in 13 meditative spa suites that combine dramatic Omani architecture.

24 July 2019 SPECIAL FOCUS Wellness

AMANRUYA, TURKEY Amanruya is located on the southeast Aegean coast of Turkey, on the north side of the Bodrum Peninsula in Mandalay Bay. The design of this vast, seaside treat named Amanruya was inspired by the simplicity of architecture in the pre-Ottoman Selcuk era. Acajou wood can be found in the pavilions and restaurants and floor to ceiling windows open to reveal expansive horizons. Staggeringly beautiful, the scalloped coastline of Bodrum Peninsula comprises sheltered bays and pretty villages and it is here that millennia of Greek and Roman history are evoked in the UNESCO-protected ruins. Meandering pebble pathways lead to the property's central building, where spa suites and a three-storeyed library overlook the infinity pool, a vision of semi-precious Antalya marble. Famous for the magnificent ruins of Ephesus and the medieval castle at Bodrum, the area is as alluring to historians as holiday seekers, thus making the ambience more authentic and associated..

THE COVE ROTANA RESORT - RAS AL KHAIMAH SHANGRI-LA HOTEL, QARYAT AL BERI, ABU DHABI The Cove Rotana Resort is located on an idyllic water inlet on the Ras The winding waterway that connects locations within the hotel sets Al Khaimah (RAK) with 600 metres of pristine beachfront, offering the tone of tranquillity at this stylish property located in the hub of Abu spectacular views over the Arabian Gulf. The resort is an ideal Dhabi. The Arabian styling extends to the treatment room with Emirates- destination for leisure travellers and weekend breakers. The property inspired products. Camel milk from UAE animals, lemons from Fujairah is where the traditional charm embraces the uniqueness of the Arabian and dates from Ras Al Khaimah are all used in its local hammam ritual. culture. Spread through the idyllic resort, are 204 rooms and 78 one-, Another alternative – the Ultimate Zen Journey – combines a foot ritual, two- and three-bedroom villas that are ideally designed to accommodate aromatic bath, organic body scrub, age-defying body wrap and a full body families or a group of friends. The traditional Arabian architecture of this massage for three hours of goodness. For a less-involved trial, guests may resort combines with high-end facilities to provide the utmost comfort go straight to a 30-minute express foot massage. Facials have a similar to all guests. Visitors may soak up the sun by the side of the pool, gaze blend of result-driven and indulgence. Our strong recommendation is to out across the sun-drenched Gulf or treat themselves to a rejuvenating combine a visit, be it for one of the numerous scrubs and or one of the Swedish massage whilst embracing the unique charm of The Cove numerous nail treatments, with a trip to the quiet and large swimming Rotana. pool, which has impressive views across to the Sheikh Zayed Grand Mosque.

July 2019 25 FOOTPRINTING Middle East FUJAIRAH Relax. Rejuvenate. Repeat Located further away from the hustle and bustle of bigger cities like Dubai and Abu Dhabi, Fujairah city is a modern, industrial town separated from the rest of the United Arab Emirates by the rugged foothills of the Hajar Mountains and lined by a fine stretch of sea, this beautiful slice of coastline is ideal for sunbathing, swimming, and scuba diving

By Team TSME FOOTPRINTING Middle East

Al Badiyah

In a country full of historic attractions, the nation’s oldest Mosque, Al Badiyah is a standout sight. This mosque is also known as Ottoman Mosque as it was named after the person who had constructed it. It is uncertain when the mosque was constructed but is believed to be more than 500-years-old and still hosting daily prayers. Adorned with four pointed domes and rests on a single internal pillar makes it a must to see attraction to understand region’s history.

Fujairah museum The Fujairah Museum is located not very far from the Heritage Village and this old-school local-history museum holds a wealth of significant archaeological finds. It presents a brief summary on the history and heritage of the emirates. The examples of Bronze Age soft-stone vessels and pot lids, all intricately decorated with geometric designs, Bedouin jewellery and various dioramas depicting traditional market stalls are particularly impressive. The entrance cost is five AED and the museum is open every day from 8.30am to 1.30pm and from 4.30pm to 6.30pm, except for Fridays which is open only from 2.30pm to 6.30pm.

July 2019 27 AROUND The World

Bull Butting

If you are planning to come to Fujairah for a day in the cooler months, make sure it is a Friday so you can experience the ancient sport of bull butting. Fujairah bull butting is fortunately not a blood sport unlike the Spanish bullfighting. The amusement introduced in the United Arab Emirates by Portugal is primarily about the bulls. This popular event is organised every Friday attracting a lot of tourists and families in an open field. The battle commences with 20 bulls combating with each other with winners moving on to the next round. The final winner bull of the battle is commemorated with its value increased.

Snoopy Island

This tiny gem island tucked away in Fujairah has been a favourite mini getaway mainly due to its beautiful scenery, incredibly stunning coral reefs and a super chill vibe. It is definitely a paradise for anyone looking for a lethargic and idle passage of time or get in touch with nature. It is also famous for snorkelling and deep sea diving. Getting up close and personal with the fish and seeing how untapped the underwater life is an experience all on its own.

Musandam Dibba Cruise

Discover the amazing Musandam Peninsula on a traditional Arabian cruise in the the Gulf of Oman and the Indian Ocean .The cruise experience in Musandam Dibba allows its visitors with an opportunity to discover unspoiled fauna and flora that the northern part of Fujairah has to offer. The transfer from Fujairah town to Musandam Dibba offers an enriched experience as the travellers pass by the beautiful Hajar Mountain having an intense experience of the Musandam Peninsula and Dibba Al Bay. You can choose to stop to swim and snorkel and enjoy an oriental buffet lunch on board. One may enjoy his time lazing and sunbathing under the sun, whilst feasting the eyes upon the beauty of the white and salty mountains.

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EIKE CLAUSEN BARTLOMIEJ MART Kempinski Hotel Aqaba Red Sea has The Ascott Limited has appointed promoted Eike Clausen as the property’s Bartlomiej Mart as General Manager General Manager. Clausen has worked for its luxury serviced residences, with the property since March 2018 as Ascott Rafal Olaya Riyadh. Mart is a the Hotel Manager. He started working senior hospitality professional who with Kempinski group in 2007 as a Sales has previously worked in the Middle Management Trainee at Hotel Adlon East. He has worked for global brands Kempinski Berlin and progressed in the in the UK, US and Gulf region. Mart department. He has been associated began his hospitality career in the US with Kempinski Hotel Beijing Lufthansa with Marriott in the F&B department. Centre, Grand Kempinski Hotel Shanghai He has worked as the housekeeping and Kempinski Hotel Gravenbruch manager, director of services, and Frankfurt, Germany. director of operations.

GEORGE SAFI PETER DE BONDT Four Seasons Hotel Kuwait at Burj Grand Swiss-Belresort Seef Bahrain Alshaya, Kuwait City has appointed appoints Peter De Bondt as General George Safi as Hotel Manager. Lebanese Manager. With over three decades of by birth, Safi has been working with experience in the hospitality sector, Four Seasons since 2002, when he De Bondt began his hospitality started as a Management Trainee at career in 1985 at the Mercure Hotel Four Seasons Hotel George V, Paris. In Group in Belgium. He will head 2017, during the property’s opening, up all responsibilities of the hotel. Safi was on board as Director of Food & The general manager has spent the Beverage. In this role, he will handle the majority of his career with the Accor running of the hotel. hotel group and has held roles across Europe, Africa, the Middle East and the Caribbean.

SOPHIA BERRIANE TAREK HAROUN The Ascott Limited appoints Sophia Crowne Plaza Abu Dhabi appoints Tarek Berriane as Director of Marketing for Haroun as Cluster Director of Sales and Middle East, Africa and Turkey. Berriane Marketing. Haroun has over 11 years’ brings more than 10 years of experience experience in sales and marketing, in marketing, communications and business development, strategic planning brand development across luxury hotels, and team management in hospitality hospitality and multinational Fortune industry. In his new role, his core 500 brands in the UAE and Africa. She responsibilities will include optimising began her career teaching marketing hotels revenues through result oriented at universities whilst consulting in sales and marketing strategies as well as communications with five-star hotel and enhance business opportunities for our resorts in Morocco. Berriane later joined three hotels. Prior to this, Haroun was the marketing team of Emirates Palace associated with Holiday Inn Muscat Al Hotel in Abu Dhabi. Seeb.

CARLO KAZAN KATHARINA VAN Hawthorn Suites by Wyndham JBR BEUGEN-MAYR appoints Carlo Kazan as Assistant Radisson Hotel Group has appointed Director of Sales. Kazan has over 15 Katharina van Beugen-Mayr as its years of hospitality experience gained Regional PR and Communications from various countries including UAE, Manager for the Middle East. Mayr Oman, Qatar, USA and Lebanon. Prior joined the group in 2016 as the PR to this, he was a Senior Sales Manager and marketing communications at Habtoor Grand Resort, Autograph manager at Radisson Blu Hotel, Dubai Collection by Marriott. Kazan also Media City and progressed to her worked as business development last role as cluster director of PR and manager at Salalah Rotana Resort, communications for Radisson Blu and was part of the sales team of The Hotel, Dubai Waterfront and Radisson Torch in Doha and Le Gray Hotel in Blu Hotel, Dubai Canal View. She has Beirut. previously worked in the hospitality and airline industry.

30 July 2019