EVENTS TAAIng with TAAI A Partnership for Success

SUBCONTINENT

flagged off and 5 enthusiastic volun- teers were called on to play this game and pick their date. The volunteers were grilled by rib tickling questions, which madeus , once again stole interviewed delegates asking them what was thoroughly enjoyed and taken in the show at the recently held they thought was date at 8. Some very very healthy spirit. Two dates were cho- ATAAI 2003 convention held at whacky and humorous answers were sen (one male and one female) and were Genting Highlands, Malaysia. sought and the delegates enjoyed every given a most enjoyable joyride in a plush Amadeus was the sponsor of cock- bit of the coverage, which was later limousine around the locales of tails and live entertainment during the relayed live on stage. Genting Highlands. last night i.e 22nd September 2003. The The event kicked off with the famous Drinks flowed, exquisite snacks were evening saw the coming together of a celebrity emcee Roshan Abbas holding savoured and the evening continued 1000 travel professionals across the centre stage. Malaysian Diva dancers per- with Amadeus holding centre stage en- length and breadth of the country, for formed to some great numbers and made thralling one and all. The evening came some fun and frolic. The theme of the the audience dance to their tunes. to an end with only one thought in • Destination Sri Lanka : Gateway to South Asia 2003 evening was Date at 8, a game show, Mr. Ankur Bhatia welcomed the everyone’s mind and that was “what an which has never been performed in front guests with a series of AV’s shown to evening...a night that will go down in • Amadeus Lanka Sponsors TAASL Meet of such a large audience. the audience letting them know all about the history books of TAAI with Amadeus in its true inimitable style, Amadeus India. Later Date at 8 was Amadeus at its very best.” • All the Way...

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Interface - Mantra Bk.p65 16-17 1/2/04, 4:08 PM SUBCONTINENT

DESTINATION SRI LANKA : GATEWAY TO SOUTH ASIA 2003 Strikingly beautiful landscapes, unspoilt golden beaches combined with historical monuments and a unique culture and warm smiles welcome visitors from all corners of the globe. Sri Lanka has soon become the key meeting point in the South Asian Region. The country being in the key shipping and routes continues to attract visitors from all parts of the world. In keeping with promoting Sri Lanka as “Destination PROVIDERS Sri Lanka - gateway to South Asia” a buyer and seller meet was organised where Amadeus Lanka took part as one of the exhibitors showcasing our product range. Amadeus Lanka also received an award from the Chairman, Sri Lankan Tourist Board as a token of appreciation for our contribution of this mart.

AMADEUS LANKA SPONSORS TAASL MEET BANGLADESH ALL THE WAY ... For the recently concluded Product News Amadeus and the • Scandinavian to provide travel agents with online TAASL organisation in competition the two proud winners from solutions and competitive fares Sri Lanka have become were synonymous with each Mr. Zia from • Adopts E-Travel solutions and services for its leisure website other. After a recently American concluded Annual Express • Debuts self check-in Kiosks in the Middle East General Meeting in TRS and Colombo, Mr. Nihal Mr. Biplob • northern and western Europe selects e-travel for its Perera, President of from The leisure and corporate websites TAASL said, “Amadeus Travel has always been in the Channel. • LOT Polish airlines eases alliance integration moves, sales forefront with the Heartist con- and reservations to Amadeus market, providing new gratulations technology support. We to the winners • New low fare carrier sells through Amadeus agents are glad to work closely and kudos to Amadeus signs agreement with Continental Airlines for the Amadeus • with them. For the last e-Ticket interlining technology five years Amadeus has Bangladesh been working closely Team for • adopts Amadeus e-ticketing infrastructure with us and we will making this always be supportive to promotion a • Joint promotions them.” grand success!!!

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Interface - Mantra Bk.p65 18-19 1/2/04, 4:09 PM PROVIDERS PROVIDERS

SCANDINAVIAN AIRLINES TO FINNAIR ADOPTS PROVIDE TRAVEL AGENTS E-TRAVEL WITH ONLINE SOLUTIONS SOLUTIONS AND SERVICES AND COMPETITIVE FARES FOR ITS LEISURE WEBSITE

Travel agents will benefit from lower website implementation costs plus access to e-Travel, the global leader in online travel solutions and the e-commerce unit of Amadeus, ’ web-only fares recently announced that Finnair has selected e-Travel to outsource its leisure website operations

candinavian Airlines and e-Travel, 11% to 25% of total sales in 2005. e-Travel, the global leader in online grated and open technology. The flex- the e-commerce business unit of As a result of the partnership, the travel solutions and the e-commerce unit ibility of the Planitgo solution will Amadeus and the global leader in self-booking websites of participating of Amadeus, recently announced that enable the integration of Finnair’s Internet S and sustain its competitive edge by online travel technology, have announced travel agencies will be able to offer lower Finnair, one of the world’s longest banking and fulfilment processes. offering an online solution with the their intention to jointly offer travel fares for Scandinavian Airlines flights, established airlines, has selected e-Travel With Planitgo, Finnair expects to latest technology,” Wheeler added. agencies tools for Internet sales. benefit from lower site implementation to outsource its leisure Web site opera- generate more than one million online The offering is aimed both at travel costs and access a modern booking endorsement of a leading player in the tion and related Web design develop- tickets over the next three years. agencies in Scandinavia that do not have system, with a clearer overview of prices region like Scandinavian Airlines. It is ment services. “Standardised e-Travel technology, their own solution for online sales and those and travel products. also an excellent opportunity to build Leveraging the flexible Java architec- deeply integrated with the Amadeus that have websites powered by e-Travel. Commenting on the partnership, Ian and strengthen their online services in ture of Planitgo, e-Travel offers cost- GDS, provides Finnair with increased Through the agreement, travel agen- Wheeler, Managing Director, e-Travel, the most cost-effective way,” he added. effective development services to lead- efficiency and scalability in our online Finnair cies will have access to Scandinavian says, “Our cooperation brings together The e-Travel offering for Scandina- ing companies based on a proven ISO- sales channel,” said Tom Kallstrom, Vice Finnair, the national carrier of Airlines’ web fares through e-Travel’s e-Travels’ advanced technology with vian travel agencies includes online book- 9001 certified methodology. Based on President, Corporate e-Business & New Finland and one of the world’s longest corporate and leisure online booking Scandinavian Airlines’ fares and market ing tools for both corporate (e-Travel® JSP (Java Server Pages) and Custom Ventures, Finnair. “By outsourcing our established airlines, has a route tools, thereby strengthening their offer experience, to benefit both leisure and Aergo) and leisure travel (e-Travel® HTML technology, these new design e-commerce leisure business and book- network that covers over 50 international destinations and 21 to the market. corporate customers who want to book Planitgo). These solutions represent the services enable airlines such as Finnair ing engine web design to an industry destinations within Finland. The “Our cooperation with Amadeus online and save costs.” best return on investment in the indus- to implement a truly unique online expert such as e-Travel, we expect to airline also owns 95 per cent of the means that we can now make an active “For travel agencies, it is a perfect try, all backed by the power of Amadeus presence, yet reduce IT costs and im- further cut costs while increasing the Amadeus national marketing effort to support our travel agencies in response as they will benefit from the e-commerce technology. prove timely delivery through an inte- satisfaction level of our online travellers company (NMC), which is the local distributor of the GDS’ products and the development of online tools,” says through our improved services to the travel agency Christian Hylander, Scandinavian Air- offering.” community in the Finnish market. lines’ VP, Distribution Strategy and “This new agree- Finnair is a pioneer in its field in Channel Development. “This contract ment follows 10 years of exploiting e-commerce and has developed a number of Internet and is part of our goal to stimulate Internet successful association mobile telephone based services. By sales. We are adapting to our custom- with Amadeus and now 2006 Finnair estimates that most of ers’ changing habits and the rising de- with e-Travel, its e-com- the company’s sales will be mand for efficient electronic sales chan- merce business unit,” generated via the Internet and that more than half of the passengers nels. We want to be present wherever said Ian Wheeler, Man- will be using Internet services, from the customers want to purchase.” aging Director, e-Travel. making their ticket to clearing check- Strategic cooperation with Amadeus “Finnair will benefit in. In 2002, Finnair has been is a natural step in the development of from our current invest- awarded the WITSA (World IT and Services Alliance) Excellence Award Scandinavian Airlines’ new distribution ments in technological for its eGate product and Airline strategy, which aims to increase ticket developments, aimed at Business magazine’s Airline Strategy sales via the Internet from the current providing airlines more Award for Technology. flexibility and integration capabilities in terms of technology, features and services. This new part- nership will enable Finnair to strengthen

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Interface - Mantra Bk.p65 20-21 1/2/04, 4:09 PM PROVIDERS PROVIDERS

GULF AIR DEBUTS SELF CHECK-IN Additional facilities include: e-Travel to deliver, corporate and management • Group check-in at one go for up to services across seven countries KIOSKS IN THE MIDDLE EAST four people, for a maximum of four flights • Display of the seat map for a re- Based on a combination quested flight, to make seat selection of Amadeus & IBM as easy as possible • Details of any airline partner frequent technology, the flyer programmes can be entered in sophisticated self-service addition to Gulf Air’s own Falcon kiosks make check-in faster Frequent Flyer programme. • Possibility to book seats for onward and easier for Gulf Air travel. ALITALIA NORTHERN AND WESTERN passengers at Bahrain, “At the end of the process the Abu Dhabi and Muscat boarding pass or passes are issued along EUROPE SELECTS E-TRAVEL FOR ITS with an information card containing international airports details of the departure gate, boarding LEISURE AND CORPORATE WEBSITES time, a reminder to have all travel docu- ulf Air has become the first vice check-in kiosks, branded “E Check- credit card, or ATB-2 coupon, (the card mentation ready for immigration checks -Travel the global leader in online commercial results.” Middle East airline to em- in” are operating alongside ‘traditional’ version of a ticket issued by the major- and an invitation to the use the Gulf travel solutions and the e-com- “We are delighted to have Alitalia Gpower passengers to go check-in desks. ity of travel agents),” explains Tariq Air lounge if entitled,” adds Sultan. merce unit of Amadeus an- Northern and Western Europe join our “While the introduction of these e through the check-in phase all by them- Owned by the Kingdom of Sultan, Vice President Information Tech- nounced recently that Alitalia has se- customers base of 52 airlines,” said selves and even assign their own seats. Baharain, Oman and the United Arab nology at Gulf Air. kiosks is a further illustration of Gulf lected e-Travel to power its corporate Jerome Destors, Director Suppliers and Through a combination of , Gulf Air operates a network Once identified, passengers are taken Air’s commitment to harness the latest and leisure online booking engines in Agencies, at e-Travel. “This validates our Amadeus and IBM technology, Gulf covering 45 cities in 33 countries from through a series of simple instructions technology, to enhance the travel expe- Northern and Western Europe. strategy to expand our offering from a Air has introduced sophisticated, self- Europe to Asia. - in Arabic or English - displayed on rience for each of our customers, we are e-Travel solutions and services will leisure booking engine to an interna- service electronic check-in kiosks at Abu Gulf Air’s new self-service check-in the screen. When a customer is familiar not losing touch with them,” concludes support Alitalia Northern and Western tional portfolio of products and Dhabi, Muscat, and Bahrain interna- kiosks use the latest IBM technology with the kiosk, check-in can be com- Hogan. “Ground service agents will be Europe’s vision to address all its mar- customised services addressing the tional airports, to speed up and simply and integration services with a touch plete within seconds. on hand to assist with the process, if ket segments with a single and flexible evolving needs of airlines worldwide.” check-in for its passengers. The self-ser- screen user interface that ensures a sim- “Passenger recognition goes as far needed, and to ensure speedy transfer booking engine technology. The e-travel plified process for passengers checking as illustrating the various tickets a cus- to the departure hall.” applications will serve Alitalia across: in with hand luggage, in all classes. tomer may hold and highlight where Gulf Air is finalising plans to • Seven countries (the U.K., Ireland, To speed up check-in, Amadeus and they can find their booking reference,” introduce more kiosks at other airports Belgium, the Netherlands, France, IBM have built the necessary link be- adds Sultan. locations shortly. Denmark and Sweden) tween the kiosks and the Amadeus air- • Six languages (English, French, Alitalia Gulf Air line departure control system. This al- Danish, Dutch, Swedish, Italian) Alitalia is Italy’s national carrier Gulf Air was founded in 1950. lows the kiosk to “recognise” the pas- • Two lines of business (Leisure and and a member of the Sky Team today, it is owned by the Kingdom of senger, pull up their booking detail on Corporate) alliance comprising Delta Airlines, Bahrain, Oman and the UAE, and is the touch screen, re-confirm subsequent the only true pan Gulf airline in the • Management and administration , , Aeromexico region. The airline’s network modification - including choice of seat- software to serve all geographies, lan- and CSA . Together stretches from Europe to Asia and ing - and ultimately, issue a boarding guages, and lines of business. with its airline partners, Alitalia covers 45 cities in 33 countries. The pass for them. “e-Travel and Amadeus have been operates 8,000 daily flights to 500 fleet is one of the most modern in the “Gulf Air’s automated check-in Middle East and comprises 33 able to offer us a tailored solution to destinations in 120 countries. aircrafts. kiosk provides an unprecedented level consolidate our comprehensive B2B, With 56 years’ standing over The airline is in the first year of of customer convenience in the region,” B2C, reporting and internationalisation 22,000 employees, a fleet of 184 a three-year strategic recovery said James Hogan, President and Chief requirements within one single architec- aircraft and in excess of 24 million programme, headed by President and Executive at Gulf Air. “It also enhances Chief Executive, James Hogan. The ture,” said Fabio Prestijacopo, e-Busi- passengers carried every year, airline’s aim is to further evolve by efficiency for the airline and the airport ness Manager for Northern and West- Alitalia currently ranks as one of taking its renowned cultural strengths, by reducing queuing times and allow- ern Europe, at Alitalia “Our aim is to Europe’s leading airlines. which have been gained over more ing passengers to directly control their improve our time-to-market and the Alitalia Northern and Western than half a century, into a global assigned seating. environment. For more information, quality of our online presence. We Europe represents seven countries please visit www.gulfairco.com. “The check-in process is enabled are really looking forward to this new in mature Internet regions. using the passenger’s frequent flyer card, partnership and we expect significant

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Interface - Mantra Bk.p65 22-23 1/2/04, 4:09 PM NEW LOW FARE CARRIER SELLS THROUGH AMADEUS AGENTS

Hapag-Lloyd Express (HLX) has joined the list of low carriers that can be booked in Amadeus. It is the second German low fare carrier, in a month, to decide to distribute its seats through the Amadeus global distribution system (GDS). LOT Polish Airlines is the latest airline to have successfully moved all its sales and reservation services to Amadeus and become a user of the Amadeus Sales System. serve a fast-growing customer-base, (Europe), Zip Air (Canada), Norwegian flying between Germany, France, Italy, Air Shuttle (Norway) Sterling (Europe), Spain and the United Kingdom. AirTran Airways (USA) and AirAsia LOT POLISH AIRLINES EASES ALLIANCE INTEGRATION MOVES “There is certainly a growing interest (Malaysia). by low fare carriers in the GDS, as they SALES AND RESERVATIONS TO AMADEUS realise that our geographic reach can help them penetrate new markets quicker and he Polish flag carrier is set to Naumczyk, “a flexible, advanced reser- therefore, help spur their growth and join Star Alliance in the course vation platform, plus a global network profitability,” says Holger Taubmann, Tof the year and the Amadeus that links us directly to other airlines, to Director, Airline Marketing and Sales, Sales System, with its common reserva- travel agencies in all our target markets Airline Business Group at Amadeus. Hapag-Lloyd Express tion platform, effectively support the and offers our passengers additional between loyalty programmes, allow- wned by TUI AG, the world’s “The fact that HLX is backed by a future integration of LOT’s sales of- travel services. All this delivered within ing a passenger to accrue miles with largest travel and tourism Hapag-Lloyd Express flies to 17 major, global business, with substan- destinations in five European fices into the alliance network. a community framework that will help any of the other alliance members. group, HLX started operating tial experience in the aviation and LOT will be able to automatically us to simultaneously improve customer O countries. Flights from the Cologne/ Improved service for travel in October 2002, out of Cologne/ tourism industries, lends further exchange information, hence service service and cut costs.” Bonn hub current serve Berlin and agents and travellers Bonn, Germany. It now flies to 17 strength to this point.” Hamburg, and the European passengers in a seamless manner, with Simplified interaction with future Real-time access to the same, reser- destinations in five European countries HLX will be available in the GDS destinations Milan-Orio al Serio, the 9 (out of 16) current Star Alliance fellow alliance members in reserva- vation, fares and travel information as with a fleet of ten Boeing 737 planes. system through a Standard Access level. Venice, Naples, Pisa, London-Luton, members that use Amadeus. tions means LOT will be able to: the 63,000 plus travel agencies connected “Almost 40 per cent of our current Amadeus’ unrivalled network in Manchester, Rome-Ciampino, Venice “After evaluating our options, only • Share detailed flight information to Amadeus, reduces administrative passengers are business travellers, who Europe, and specifically in Germany, and Nice, as well as Bilbao, Reus, Amadeus has offered us the right mix (schedules, last seat availability and complexities between LOT and these find our favourable fares and non-stop HLX’s domestic market, were determin- Valencia, Catania, Sardinia and Pisa. of qualities to simplify distribution with seat maps) guaranteeing the quality travel agents. The latter can quickly and connections suit their needs,” says ing factors for the airline to choose Hapag-Lloyd Express has registered more than 900,000 an airline alliance,” said LOT Distribu- of information across the alliance. simply access and update the same pas- Hapag-Lloyd Express CEO, Wolfgang Amadeus as its exclusive GDS. tion Systems Manager, Krystyna • Exchange and service passenger res- senger records as LOT. Fares are also Kurth. “In using the GDS to comple- bookings. The carrier aims to fly Other low fare airlines already avail- 1.8m passengers by the end of ervations, so LOT can retrieve and updated immediately so agents can work ment our online distribution, we get able through the Amadeus System are the year. modify existing reservations on any with the very latest fare quotes. Conse- broader access to this business segment, Germanwings (Europe), Virgin Express of the alliance carriers’ flights. quently, LOT and travel agents build a which mainly uses the travel agency • Validate frequent flyer information more profitable relationship and ultimately, channel.” improve the service offered to travellers. “Travel agencies also already account “The Amadeus Sales System has for over 10 per cent of our current become the solution of choice for airlines bookings. With Amadeus, which is fast looking to join an alliance,” says Holger and easy to use, we expect to increase Taubmann, Director, Airline Marketing this figure significantly,” he adds. and Sales, Airline Business Group, HLX becomes fully integrated in the Amadeus. “The system is also a vehicle travel agency booking process at a time for airlines looking to maximise distribu- when the airline has just expanded its tion to travel agencies outside alliances. route network by eight new destina- The 134 airlines that currently use the tions to Spain and France and opened Sales System for their internal sales and a second hub in Hanover. This new reservation needs demonstrate this. hub and the one in Cologne/Bonn,

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Interface - Mantra Bk.p65 24-25 1/2/04, 4:10 PM PROVIDERS

SWISS INTERNATIONAL AND AMADEUS SIGNS AGREEMENT WITH CONTINENTAL NEW AVAILABILITY CHECK AIRLINES ENJOYS AMADEUS ENJOY OPTION WITH AIRLINES FOR E-TICKET INTERLINING TECHNOLOGY DYNAMIC AVAILABILITY OPERATIONAL FLIGHT CARRIER PREFERRED DISPLAY INFORMATION WATCH THE “*” !! madeus Electronic Ticket Server Interline Gateway is an industry first for seamless e-ticket coupon ex- Amadeus has introduced a new change between carriers, regardless of the hosting ‘Book Number of seats Option’ to be A used for checking availabiity in direct systems they use. access especially for Air India. Amadeus recently announced that Continental Airlines, a Amadeus is pleased to announce the Amadeus is pleased to welcome By using this option you will get major U.S. carrier, will use the Amadeus Electronic Ticket successful implementation of Swiss accurate availability of seats on critical/ Qatar Airways and Air Mauritius as the Server (ETS) Interline Gateway to interline electronic ticketing International Airlines in Amadeus closed flights and will be able to waitlist new participants in the Amadeus op- with other carriers. The first of these will be . Dynamic Availability. on Air India flights provided they are erational flifo product. Qatar Airways open to waitlist. ETS Interline Gateway is the first, fully neutral interline Swiss Availability is now obtained and Air Mauritius have the capacity to The entry to be used is 1AIADDD solution, which allows any airline to make their electronic interline development with other airlines,” said Janet Wejman, from their system at the time Amadeus send operational flight information of MMMXXXYYY/B1 where DDD MMM is ticket flight coupons available to previously designated “inter- Continental Airlines’ Senior Vice President and Chief Infor- builds the availability or schedule dis- the date and XXXYYY is the sector, line partners”, regardless of the hosting system either airline mation Officer. play you request. Amadeus then incor- a particular flight both before and after along with the ‘Book One’ option. e.g. uses. Carrier can achieve this with a single communication link “Due to our existing network of communication lines porates this airline’s response in the departure. This operational flight infor- 1AIAD20OCTBOMSIN/B1 mation, which can be displayed using to Amadeus, which receives, translates and relays the necessary with many airlines, Amadeus has the competitive advantage display shown to you. This way, every Please contact your nearest Amadeus information between the airlines’ different systems. of being able to offer a ready-made and reliable solution to time Amadeus receives the airline’s re- “DO” entry, provides you with up-to- Helpdesk for more clarifications. Continental Airlines has developed several successful in- help airlines fully exploit the potential of their electronic sponse, Swiss provides you with last date information on actual departure terline connections with other carriers. The airline has decided ticketing activities and add multiple airlines through a single seat availability which you can verify by and arrival times, on expected delays to adopt ETS Interline Gateway as an additional option for connection to the ETS Interline Gateway,” commented Hans watching the ‘/’ shown just before the and airport information... AND UZBEKISTAN interline development. Jorgensen, Vice President, Airline Business Group, Amadeus. city pair in the display. When operational information is AIRWAYS ENJOY AMADEUS “In addition to bringing seamless service to customers “This is especially significant as major airlines aim to move to In addition, Swiss International Air- available for a flight in an availability or ACCESS SELL who use electronic tickets for their interline journeys. ETS 100% electronic tickets in the next couple of years, which will lines (LX) will use the Amadeus carrier schedule display, an asterisk (*) appears Interline Gateway will allow Continental another option for necessitate that they are linked to all their interline partners.” preferred display to show its own mar- immediately before the departure time keting displays to Amadeus users. of the flight. For more information, please refer When using carrier-preferred display, Amadeus is pleased to announce that Swiss International Airlines offers you to GGPCAQR or GGPCAMK. Iran Air from Iran and Uzbekistan Air- the last seat available. Swiss Interna- AER LINGUS ADOPTS AMADEUS E-TICKETING INFRASTRUCTURE ways from Uzbekistan have been success- tional Airlines’ carrier preferred display fully implemented in Amadeus Access Sell. is accessible using the standard avail- SYRIAN ARAB AIRLINES AND rish flag carrier Aer Lingus is set to offer its passengers “It is also a cost effective and quick way to issue Aer Lingus Amadeus Access Sell provides im- ability (AN, AD, AE,) or schedule (SN) MAHAN AIRLINES ENJOY the convenience of electronic ticketing. For deployment, tickets, which will save both the airline and travel agents, mediate segment confirmation (HK) entries, followed by the airline code (LX). the carrier will use Amadeus technology - integrated with significant time and money. E-tickets cannot be lost or AMADEUS DIRECT ACCESS and a full secure sell reporting to the I For more information on this air- its own reservations and departure control systems - for full stolen and changes or refunds are faster and easier than with airline’s inventory system. line, please refer to the GGPCALX. management and distribution of e-tickets. paper tickets.” For more information please refer Aer Lingus has implemented Amadeus In future Aer Lingus’ passengers will enjoy the conve- to GGPCAIR or GGPCAHY. Electronic Ticket Server (ETS), a neutral IT nience of using the same e-ticket for their whole trip even CYPRUS AIRWAYS ENJOYS Amadeus is pleased to announce that application and database, with links to when part of their journey involves a flight on another airline. AMADEUS ACCESS UPDATE the following two airlines have been global distribution systems for travel Aer Lingus will be able to offer them this option through successfully implemented in Amadeus ENJOYS AMADEUS agency distribution; to user airlines’ ETS’ interlining capacity, which enables the seamless exchange Direct Access: Syrian Arab Airlines, ACCESS UPDATE own sales and reservations offices of e-ticket coupons between a user airline and appointed from Syria and Mahan Airlines, from for direct sales; and to airline partner airlines. Cyprus Airways, from Cyprus, has Iran. alliance partners for interlin- Aer Lingus’ oneworld alliance partners, British been successfully implemented in Direct Access functionality provides ing purposes. Airways, , Finnair and Lanchile already use ETS Amadeus Access Update, supporting last seat availability of the airline from a Oman Air, from Oman, has been “Electronic ticket- for their e-ticketing needs.” This will simply future dynamic schedules only. secondary display thanks to a real-time successfully implemented in Amadeus ing means a faster, e-ticketing integration for us as we will have the option to Amadeus Access Update provides link between Amadeus and airline’s in- Access Update, supporting Dynamic more convenient tick- interline e-tickets with most of our alliance partners easily, real time schedule update and last seat ventory system. Syrian Arab Airlines, and Schedules Functionality. eting and check-in pro- without the need to build additional communication availability from Amadeus principal Mahan Airlines are now flagged with a Amadeus Access Update provides cess for our custom- links,” adds Enda Corneille, Head of Sales Europe, displays. star (*) indicator in all Amadeus displays. real time schedule updates from ers,” says Enda Aer Lingus. Through ETS, interline links to American For more information on Cyprus For more information please refer Amadeus principal displays. Corneille, Head of Sales Airlines have also been implemented for Finnair and Airways (CY), please refer to to HEDIR PAGES, GGPCARB or For more information on Oman Europe, Aer Lingus. Lanchile. GGPCACY. GGPCAW5. Air (WY) please refer to GGPCAWY.

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Interface - Mantra Bk.p65 26-27 1/2/04, 4:10 PM PROVIDERS PROVIDERS

SYSTEM USER AIRLINES AIRLINES ENJOY AMADEUS SUBCONTNENT COVERAGE ON AMADEUS SATELLITE TICKET PRINTING WITH JET AIRWAYS Travel Service operating from Czech DIRECT ACCESS Republic, Panafrican Airways operat- Amadeus is pleased to announce that ing from Ivory Coast, Hewa Bora following airlines have been successfully Airways from Congo, implemented in Amadeus Direct Access: from France, Horizon Airlines oper- Carpatair from Romania, from ating from Australia, Air Bourbon . Israel, Armavia from Armenia and Car- madeus has Satellite Ticket Printing (STP) with Jet Airways at from Reunion, Lot Polish Airlines ibbean Sun Airlines from USA. A corporate implant locations in India. The Amadeus STP technology is the latest Cosmic Air (F5) operating from , has been from Poland, Sata International & Sata Direct Access Functionality provides deliverable in this direction, which will redefine the ticket issuing and delivery successfully implemented in Standard Access and is Air Acores from Portugal, have now last seat availability of the airline from process by introducing new levels of simplicity and cost-effectiveness for the saleable from Amadeus displays. become Amadeus System User Air- a secondary display thanks to a real- travel agents, especially those working at corporate locations. For travel agent This is what Ms. Madhavi Shrestha has to say on lines, which means they are now us- time link between Amadeus and the implants working at corporate locations, Amadeus STP delivers a flexible and cost-effective way to print itineraries, invoices, boarding passes and tickets Madhavi Shrestha Cosmic Air being saleable on Amadeus: “Cosmic Air is ing Amadeus as the reservation sys- airline’s inventory system. These carriers with split coupon distribution - all with just a mouse click. Its icon-driven Executive a major private domestic airline in Nepal. At present, tem in their Airport Ticketing offices are now flagged with a star (*) indicator Vice Chairman we fly to most tourist destinations within Nepal. With / City Ticketing offices (ATO/CTOs). graphical interface and intuitive command structure is designed for simplicity, in all Amadeus displays. allowing users to begin working with Amadeus Internet and Dornier aircraft, we fly to , The Amadeus travel agents benefit For more information on Direct STP without training. Jomsom, Bharatpur, Simara, , Tumlingtar, Dhangadi and Mountain from consistent pricing between agent Access, please refer to HEDIR or enter This is what Mr. Gaurang Shetty, Sr. General flights. We have the highest flight frequency to Pokhara and Jomsom, the and airline bookings, as well as the GGPCAV3, GGPCAIZ, GGPCAU8 Manager - Marketing, has to say about the technological major tourist destinations in Nepal. possibility (dependent on security or GGPCAZQ on your Amadeus partnership: “We have always been delighted to reach Cosmic Air has recently acquired permission to fly Regional Routes- agreements) to work directly with terminals. our customers through a widely used Global Distribution Dhaka, Paro, Colombo, Bangkok, Delhi, Mumbai, Bangalore from PNR’s booked by these airlines’ own System such as Amadeus, especially now, at a time and and Lucknow from Bhairawa. This is a major positive ATO/CTOs. when technology is at its peak in the Travel Industry, we development for our airline. These airlines have at the same time, feel its that start of an even stronger relationship. Considering our strategy for flying international routes, Cosmic Air realized been successfully implemented in full Reaffirming on our commitment to provide the Gaurang Shetty best access and reach to our airline’s sellers as well the need for a GDS to facilitate online bookings and after a period negotiated Amadeus Access i.e. Sell and Update. Sr. General Manager - with Amadeus for the same. Finally with the help of the Delhi office, in These participating carriers are now as to provide enhanced services & quality to our Marketing fliers, we feel that our distribution level upgrade on particular Mr. Ankur Bhatia and Mr. Rajesh Suri, we installed the Amadeus flagged with a slash indicator (/) in all Amadeus to Amadeus Access Sell as well as system. The feedback has been better than we expected and we are confident Amadeus air displays. Amadeus Access partnership in terms of automated ticketing & satellite ticket printing, is a that it will increase substantially after our international operations begin. Sell provides immediate segment con- reiteration of our firm belief providing quality in our distribution with a strong Cosmic Air is the first airline to install Amadeus in Nepal. In fact it is the firmation (HK) and a full secure sell distribution partner as Amadeus. only private airline on a GDS. We have also signed interline and GSA reporting to the airline’s inventory sys- I am confident that our sellers, & users, would be most satisfied with our joint agreements with and Qatar Airways to facilitate ticketing requirements tem. Amadeus Access Update pro- OPERATIONAL FLIGHT INFO decision. Congratulations to all Amadeus & Jet Airways users.” for travel agents in Europe, America and the Middle East. vides real time schedule update & last Amadeus is pleased to welcome Lot We thank all at Amadeus who have been so helpful at all times. I am sure seat availability from Amadeus prin- Polish Airlines from Poland and Tunis our partnership will be mutually beneficial to both companies.” cipal displays. Air from Tunisia, as new participants NEW AIRLINES ENJOYING AMADEUS ACCESS UPDATE For more information on Cosmic Air, please, refer to GGPCAF5. For more information, please, refer in the Amadeus Operational Flifo prod- AMADEUS ACCESS SELL from Greece, to GGPCAQS, GGPCAPQ, GGPCAEO, uct. Lot Polish Airlines and Tunis Air Amadeus is pleased to announce from Moldova, Lloyd Aero Boliviano GGPCAZI, GGPCABN, GGPCAZN, have the capacity to send operational that Aeromar from Dominican Re- from Bolivia, Soc Aero De Medellin from GGPCALO, GGPCAS4 or GGPCASP. flight information of a particular flight public, VLM Vlaamseompany from Colombia, Aerosur from Bolivia, Ameri- both before and after departure. Netherlands, Vladivostok Air and can Falcon from Argentina and Aeromar This operational flight information, Aviation Jsc from Russia, Imair from Dominican Republic, have been GMG Airlines from Bangladesh is saleable on SALEABLE IN AMADEUS which can be displayed using “DO” African Safari Air from Azerbaijan and successfully implemented in Amadeus entry, provides you with up-to-date in- Amadeus and they have their own AIS page which We are pleased to announce that Sun East African Safari Air from Kenya have Access Update, supporting dynamic can be viewed by simply entering GGAIRZ5 on the formation on actual departure and ar- Country based in the USA, Air Luxor GB all been successfully implemented in schedules. Amadeus System. from Portugal, Armenian Intl Airways rival times, on expected delays and air- Amadeus Access Sell. Amadeus Access Amadeus Access Update provides For further information on GMG Airlines kindly from Armenia, Hapag-Lloyd Express port information... Sell provides immediate segment con- real time schedule update and last seat enter GGPCAZ5 on your Amadeus terminals. from Germany, and Euromanx from UK, When operational information is firmation (HK) and a full secure sell availability from Amadeus principal dis- This is what Mr. Shahab Sattar, Managing have been implemented in Standard Ac- available for a flight in an availability or reporting to the airline’s inventory Director for GMG Airlines has to say to Amadeus cess and are now saleable from Amadeus schedule display, an asterisk (*) appears system. For more information on plays. For more information on these users: “Amadeus a User Friendly CRS, which has displays. immediately before the departure time each airline, please enter GGPCABQ, airlines, please refer to GGPCAT4, always supported our endeavor to provide seamless For more information, please, of the flight. For more information, GGPCAVG, GGPCAXF, GGPCAP2, GGPCA9U, GGPCALB, GGPCAMM, travel services to our travelers”. refer to GGPCASY, GGPCAL8 please refer to GGPCALO or GGPCAIK or GGPCAS9 on your GGPCA5L, GGPCAWK or Mr. Shahab Sattar GGPCAMV, GGPCAX3, GGPCA3W. GGPCATU on your Amadeus screens. Amadeus Terminals. GGPCABQ. Managing Director 26 27

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PROVIDERS PROVIDERS

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FOR SALE OF AIR SAHARAS NEW FLIGHTS Austrian now operates 7 flights a week between Vienna and Delhi making it Be the first to book on any of the 24 new flights of “Daily to Delhi” ! Come share the excitement on the launch of Austrian’s ‘Daily Amadeus has started off on a 4 Air Sahara (S2) and be the lucky one to fly on to Delhi’ flights by participating in the Amadeus & Austrian ‘magical seven’ joint week long Joint Promotion with Air one of them.....!! promotion & win loads of prizes easily!!! Canada effective October 2003. All you need to do is sell any Austrian flight on Amadeus. Any PNR with ‘7’ Travel agents selling AC in Amadeus Its very simple.... in it wins a prize ! Any PNR with ‘77’ in it wins a super prize ! ! Any PNR with during the promotional period would Make bookings on any of the new flights of Air Sahara (view ‘777’ in it wins a ticket to Europe ! ! ! and…there will be a lucky draw for all PNRs be eligible to a weekly lucky draw where GGAIRS2 on your Amadeus screens for the same). Ensure that you with ‘7’ at the end of the promotional period for some extra prizes to be won. 5 travel agents would stand to win queue PNR’s with only new S2 flights to: QE/DEL1A0980/51. After Amadeus got HOT with Radio Queue us your PNRS at: QEDEL1A0980/90 consolation prizes every week! This is your queued PNR count reaches 10 in number, you will be eligible for Mirchi 98.3 FM, Delhi Only INR sale bookings made from 1st November to 31st December 2003 of in addition to the 1 free return busi- the weekly prize. Submit a photocopy of the tickets created to your Austrian’s daily flights on Amadeus are eligible for this contest and only materi- ness class return ticket on the sale of 5 nearest Amadeus office for verification. Radio Mirchi 98.3 FM had kicked off alized bookings in travel, will be considered eligible. This contest is exclusively business class return AC tickets sold Attractive prizes at stake.... in Delhi and Amadeus tied up with this available for all Amadeus agents in India only. The decision of Amadeus & on Amadeus that they stand to win. The Early bird prizes: 20 attractive prizes a week. (look up radio channel very recently, on a time bound Austrian will be final. For further information on this promotion, please contact All AC PNR’s are to be queued www.amadeus.co.in to pick your choice of gift) promotion. your nearest Amadeus sales executive, Amadeus helpdesk, Austrian office or enter at: QE/DEL1A0980/75 This competition is valid exclusively to all Amadeus subscribers in The “983 Kismet Khol Dey” promo- tion was a game show wherein the RJ was GGAIROSINDIA2 on your Amadeus terminals. The AIS page for - India. Prizes will be given to agencies who qualify all the above men- GGAIRACINDIA under the head- tioned pre-requisites. A computerized draw will be taken out incase to pick any category on a particular day and play with the digits 983. For example, the Bernhard Baeck, Country Manager - India: ing ‘hotnews’ has also been updated of more entries. For the final winners, the draw of lots will be “Austrian & Amadeus Magical 7” promotion is very different. with the same. taken out from all the weekly winners. The decision of Amadeus category could have been credit card on day 1, and if the listener had 983 digits on 7 is a lucky number for most and a ‘Dream come true for us ‘as and Air Sahara will be final & binding. Prizes will need to be Austrian now operates daily flights to Delhi! There are lots of collected from the local Amadeus offices after submitting the re- their credit card, they were to call a tele- phone number answer a simple question chances for agents to win exciting prizes by selling Austrian through quired details. Amadeus and my good wishes are with all our supporters!” For any further information or clarification, please contact your and they could have been the winner of a great ‘traveling’ prize. Here Amadeus spon- nearest Amadeus sales representative, log on to www.amadeus.co.in Ramesh Marwah, Regional Manager - India: sored Air Tickets from leading Airlines such or enter GGAIRS2 on your Amadeus screen. By joining hands on MAGICAL 7 promotion with Amadeus - a as Swiss International Airlines & Air Sa- widely used CRS with a great reach, we at Austrian can be assured of hara with 5 return tickets within India and This is what Mr. Alok Sharma, VP Corpo- our message of ‘DAILY to DELHI’ reaching the Travel Industry much 1 international ticket to Europe. Here in rate Strategy & Commercial has to say on the faster. Amadeus users could log onto GGAIROSINDIA2 page for again, Amadeus had every one’s attention recently launched joint promotion with Amadeus: further information on this promotion as well as News Updates from Amadeus had tied-up with Jet Air- as every one got Hot & listening with Austrian”. ways on an exclusive joint promotion

JOINT PROMOTIONS JOINT “Amadeus & Air Sahara share a very close and Amadeus!!! well knit relationship. As promoters of tech- on the launch of their new flight nology, we believe in delivery of quality service 9W3309 from Delhi to Bhopal as well as the 9W 832 & 9W 831 & 9W 365 goods to our users. As a result, you would GGAIR PAGE UPDATES have seen several developments with Amadeus & 9W 366 which were frequency addi- Alok Sharma over the years such as, our upgrade in selling THE FOLLOWING AIS PAGES WERE tions between Delhi – Chennai & Vice President level with Amadeus so that YOU, the travel RECENTLY UPDATED: Amadeus & Qatar Airways had Delhi – Pune respectively. Corporate Strategy & agents, could have better availability and access launched a joint promotion recently Prizes have been awarded to the Commercial at selling our flights! exclusive to all Amadeus agents in Nepal. most enthusiastic participants so far. This is what Mr. Santosh Patidar, Tying up with Amadeus is always a deliberate decision based on The winners to this joint tie-up were Sr. Manager, Francis Travels, which was the distribution it has amongst travel agencies in India, be it for our honoured at a function in September 2003. GGAIR9W one of the highest participated travel introductory Super Sixer tie-up that we had held in the past, the Mr. Gyan Amarasinghe, Area Manager agency in Indore had to say: “Many launch of automated ticket printing, updated information on Air for Qatar Airways in Nepal said at the thanks to Amadeus & Jet Airways for Sahara made available through GGAIRS2, and more recently, our 12 event , “We are proud to be associated introducing a joint promotion for the week long joint promotion with Amadeus. We do hope to keep with Amadeus, which is the world’s leading GGAIRS2 Indore/Delhi sector morning connec- you informed & a part of the further future developments that are global distribution system.’ Before giving the prizes to the winners, Head of tion. A joint promotion gives us a to take place between Amadeus & us aimed, at YOUR benefit, Department for Amadeus Nepal, Virangana Singh welcomed and thanked the chance to win prizes which is always periodically. Here’s wishing all the participants for our on going Amadeus agents for their participation in the Joint Promotion. Thanking Qatar encouraging for our counter staff. We joint promotion on our new flights, all the best from the Air Sahara GGAIRACINDIA Airways she said ‘we look forward to holding such promotional activities in the hope in future to get more chances for team! We look forward to a great participation level, as always!” future as well, as that is what we persevere at.” participation.”

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